Hyatt Place Scottsdale/Old Town

United States , Phoenix Area - AZ
SCOTTSDALE, 7300 East 3Rd Avenue
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100 reviews shown

10/10

Exceptional

17 Jun 2026

yingfan

The breakfast eggs were frozen
Good location

Partner

10/10

Exceptional

16 Jun 2026

Consuela

Customer service was a 10/10. We loved it here.They had a good amount of items to choose from for breakfast. A clean room.

Family_with_children

10/10

Exceptional

14 Jun 2026

david

Just there for a few short hours, some sleep before flight. All was good.

Friends_and_family Family

10/10

Exceptional

14 Jun 2026

Brian

Great staff, great location!

Self

10/10

Exceptional

13 Jun 2026

Brian

Friends

10/10

Exceptional

12 Jun 2026

Tatum

The room quality was exceptional for the price, very modern and updated.

Self

10/10

Exceptional

12 Jun 2026

Ken

great location to stores and restaurants

Partner

8/10

Excellent

10 Jun 2026

Jack

The facility, the staff, the cleanliness and the appearance as they stated a four star. My only complaint was the mattress was really soft and well used definitely needed to be replaced. Also, when I booked the rooms, it was advertised it breakfast was included, but when I checked in, the front desk staff advised me that breakfast would be additional $11 per person which was very disappointing.

Partner

6/10

Pleasant

09 Jun 2026

Betty

They did not clean the room on our second day.
Also breakfast was not included in the room. The cost was $11 per person.
We had to ask for clean towels. The coffee was not refreshed for the second day.

Friends_and_family Family

10/10

Exceptional

05 Jun 2026

Nitza J

Perfect location, perfect spacious room. Amazing price for what you get. Will definitely stay here again.

Friends

10/10

Exceptional

03 Jun 2026

Mitchell

It was very pleasant

Family

10/10

Exceptional

03 Jun 2026

Victor

Staff was very friendly and hey. The room was great. Big, very clean, and easy parking

Self

10/10

Exceptional

02 Jun 2026

Steven

Clean room, staff put me in the end away from the neighboring Nightclub. Which I appreciated.

10/10

Exceptional

30 May 2026

Jeanne

The front desk staff were super friendly and helpful. Everything was clean and spacious. The hotel location was great.

Self

6/10

Pleasant

29 May 2026

Darren

Staff was exemplary

Self

10/10

Exceptional

25 May 2026

Shauntay

The staff was excellent.Kaitlyn was extremely helpful and made the welcomed friendly and warm every day. Dominic was a ray of sunshine every morning during breakfast. The room was clean and very spacious for 2.

Partner

10/10

Exceptional

25 May 2026

Mikan

Location, price, and staff….TOP NOTCH.

Friends_and_family Friends

10/10

Exceptional

25 May 2026

CHIN-AN

Clean room,friendly staff,great breakfast,thank you

Partner

10/10

Exceptional

24 May 2026

brad

Can’t recall the name but the lady working Saturday night was about as cool, nice and welcoming as can be. Great experience

Self

10/10

Exceptional

23 May 2026

Adrianna

Everything perfect - solo travelers would enjoy!

Self

10/10

Exceptional

22 May 2026

Jodi

We loved the room with a tiny kitchen area and a nice sofa and tables to relax and talk about travel plans for the next day's adventure to the Grand Canyon. The beds were comfortable. We liked the bar on the first floor and items for sale from the store (ice cream for my son). When I booked it was my understanding that we had free breakfast, but ended up being charged $11 per person. I usually don't eat breakfast but went ahead since I thought it was free; had I known there was a charge we could have just gotten on the road earlier. I would definitely stay in this hotel again if in the area. It was located close to our dinner reservation in Old Town, The Mission. Ice only available on odd numbered floors, but it wasn't that big of a deal. I'm not a fan of the louder AC units that run near the bed, but I understand that is how a lot of hotel rooms are set up.

10/10

Exceptional

21 May 2026

Heather

Everything was great, minus the tub backing up, otherwise I would stay here again.

Friends_and_family Friends

8/10

Excellent

20 May 2026

Thomas

First morning the breakfast was not adequately replenished, and what was there was cold or stale. Second morning there was plentiful food, but some of the cooked food was still cold. That said, we would stay there again, it's just that the breakfast was lacking a little.

10/10

Exceptional

18 May 2026

Christine

Staff was great

Partner

8/10

Excellent

17 May 2026

Luis

Clean rooms nice employees

Family

10/10

Exceptional

16 May 2026

Zohaib

Great location, great staff and definitely a great place to stay if you want to hang around old Scottsdale.

Friends_and_family Family

8/10

Excellent

15 May 2026

Rick

The breakfast menu was decent. The food was fresh. Air conditioning was excellent. The staff could use more personality. They were nice, but could be more pleasant.

Self

10/10

Exceptional

13 May 2026

Claudia

I was looking to stay in a place that was easy, comfortable and clean for a quick 2 day trip and I found exactly that here. I loved my stay I didn't have to call the front desk once! Everything was just perfect.

Self

8/10

Excellent

13 May 2026

Conor Samuel Ward

So while the room was massive and very nice and modern - excellent location - I did have issues with the housekeeping and a lack of communication within the staff.
I arrived the Sunday and I had to tell the staff my room hadn’t been cleaned until the Thursday despite me being out each day
Then when they did finally clean they took my laundry bag that I’d filled out as per their instructions but never received my clothes back!
Finally on my last day I’d requested a late checkout to have housekeeping come bursting into the room an hour before I was due to leave saying nobody told them it was late checkout.
However there were some staff members I found friendly and helpful, it was a bit of a mixed bag overall! Despite this I’m giving 4 stars as it was a large comfortable and modern room in a good location and not everyone will experience the same issues I had!

Self

10/10

Exceptional

12 May 2026

John

Dominic was a great host. Our for daughter's graduation and he directed us to some great restaurants in Old Town. Cien Agaves was perfect for a late lunch just before we headed to graduation convocation at ASU. Location was fantastic for graduation. Not nearly as crowded as area around the ASU campus with great dining and entertainment close to the hotel. Room and hotel looked as if they were recently remodeled. Everything was fresh, new and very clean. Overall a great place to stay in may heat with Old Town Scottsdale within walking distance.

Family

8/10

Excellent

11 May 2026

Stephen

Good and convenient to Scottsdale

Self

8/10

Excellent

07 May 2026

Mary

The room was really clean, the elevators were not super functional during our stay, but we could work around it.
Most of the staff was really nice except for the night we checked in, overall a good stay!

Partner

10/10

Exceptional

06 May 2026

Rose

Breakfast was fine. Nice staff. Would’ve been nice to have pastries.

10/10

Exceptional

06 May 2026

Keith

A/c was cold. The staff was very friendly and helpful very convenient location.

Partner

10/10

Exceptional

06 May 2026

Ingrid

Joy at this he front desk was pulling front desk and bar duties. She was friendly and so helpful. What delight

10/10

Exceptional

03 May 2026

Dan

We only stayed one night and the room was spacious, clean and very comfortable.

Partner

2/10

Poor

01 May 2026

Daniella

Noisy! Smelly! Ac filled with dust

Worst stay

10/10

Exceptional

30 Apr 2026

Cindy

Dominic definitely made this stay the best. We only had one night in the books but booked a second night and he made it work so that we could stay in the same room. He took care of us, made us feel welcomed and even have us some places to go look around that we're family friendly along with restaurants. At breakfast, he was again amazing and enjoyed the chit chat we had. Hotel was nice and clean and so was the room. Even though it's next to a night club, it wasn't as loud as expected but Dominic did warm us ahead of time. Great service and friendly atmosphere.

Friends_and_family Family

10/10

Exceptional

29 Apr 2026

Charnesha

Loved it

10/10

Exceptional

26 Apr 2026

Mikan

Staff went above and beyond!

Self

10/10

Exceptional

26 Apr 2026

Victoria

The front desk person was so nice and friendly when we checked in.

Business

10/10

Exceptional

26 Apr 2026

Robin

Hotel was quiet. Comfortable beds. Breakfast was good.

10/10

Exceptional

26 Apr 2026

Marie

We chose this hotel for its proximity to Old Town Scottsdale - a 15 minute walk from restaurants, shopping and night life. We stayed for one night, but with the kitchenette and separate sitting area in our room we would have been comfortable for several days. The only complaint is the water pressure in the shower was lacking. Otherwise, a clean, convenient hotel with friendly staff!

Partner

8/10

Excellent

25 Apr 2026

Nancy

The front desk people were very friendly and helpful with all of our questions. Kaitlin in particular was so kind, helpful and friendly.

Partner

10/10

Exceptional

22 Apr 2026

Suzanne

Fabulous room. Great size, comfortable seating area, kitchenette with sink, microwave and fridge. Separate desk/work area. Shower in bathroom and sink/dressing area. Very comfortable bed.

Fantastic lication. Short 10min walk to Old Downtown' bars, restaurants snd shops.

All in all great place to stay. Would definitely stay again.

Partner

10/10

Exceptional

19 Apr 2026

Susan

Dominic is amazing! Best person they have on staff. Took very good care of our group of 6 girls. Very polite, goes over and beyond and made sure we are having a good time.

Friends

10/10

Exceptional

19 Apr 2026

Brian

The staff was very friendly

Family_with_children

10/10

Exceptional

19 Apr 2026

Terence

Excellent location. Car parking easy.

Friends_and_family Family

10/10

Exceptional

16 Apr 2026

Cristina

Located in Old Town Scottsdale. Great restaurants and shops close by. The staff is very helpful. Nice breakfast option too.

Friends_and_family Family

10/10

Exceptional

14 Apr 2026

Rachel

We enjoyed our stay. The hotel was nice and clean and was in a good area. will come back again

Friends_and_family Family

10/10

Exceptional

12 Apr 2026

Donna

Hyatt Place was a nice stop on our travels. Clean room and staff was friendly.

Partner

8/10

Excellent

09 Apr 2026

Sandy

There was mold on the tile in shower. The AC very loud and due to location bedroom area very cold but sitting area warmer. Room was spacious.

Partner

8/10

Excellent

08 Apr 2026

Deanna

The property was clean and the staff were very friendly. They are located close to Old Town Scottsdale.

Partner

8/10

Excellent

03 Apr 2026

Cheryl Aler

Clean room. Pool was very small. The photos were more appealing than real life. Room was big and beautiful

Family

4/10

Poor

31 Mar 2026

Mackenzie

Beds not comfy pillows not supportive. Dated bathrooms. Poor layouts. Ac is either off or freezing. Not worth the money. Wasn’t even given the correct room. Checked out after first night. Wasn’t happy with the room or service.

Self

6/10

Pleasant

31 Mar 2026

MingMing

Our two night stay was fine. There were issues with the elevator, the air conditioning was loud and on/off at night, difficult to control the fan. Everything else was pleasant!

Partner

8/10

Excellent

30 Mar 2026

Cynthia

Great stay

6/10

Pleasant

28 Mar 2026

Chris

It was nice but our bathroom door handle didn’t hold the door shut and I called the front desk twice to fix it and no one ever came to fix it.

Family

10/10

Exceptional

28 Mar 2026

Kamela

Great location for walking everywhere, including Scottsdale Stadium. We didn't rent a car, just took Uber from airport to hotel and walked everywhere for 3 days. Helpful staff, clean room.

8/10

Excellent

27 Mar 2026

Marley

Staff were all very helpful and friendly, especially at the front desk. My only complaint is that the room cleaning was the worst I have ever seen - I thought at first that it had not been cleaned. My

6/10

Pleasant

25 Mar 2026

Paul

The canned beer (to bring to pool from the bar) was all expired. The reception/bar girls weren’t knowledgeable on alcohol products.
Both elevators need servicing ..the floor indicator lights in the inside of the elevator cars are not working properly.
Bacon and waffles at breakfast were cold. Eggs were warm and good.

Family

10/10

Exceptional

24 Mar 2026

Imani

The staff was very friendly and helpful; they helped me and family celebrate my birthday and made us feel right at home. I loved it here and would stay again anytime.

Family

8/10

Excellent

22 Mar 2026

DeeDee

It was nice for one night.

8/10

Excellent

20 Mar 2026

Kathleen

It was good

Friends_and_family Family

6/10

Pleasant

18 Mar 2026

Wade

The property was clean and well-located. Staff was very helpful. It was a busy time, but one elevator seemed to randomly go off-line, creating long waits.
Rooms are a bit small and poorly designed. The bathroom vanity was tiny, with very limited counter space and only enough towel rack for one towel. We had to hang our toiletry bags in the kitchenette. The enclosed toilet/shower area was very small, making it difficult to close the door without catching a toe. The only towel rack was inside the shower. Not even a robe hook on the back of the door. Whoever designed these rooms must not travel much.

Partner

2/10

Poor

12 Mar 2026

Lorna

Avoid at all costs. Think of this as a shine of motel six with an outrageous price. I wish we would’ve known better.

8/10

Excellent

12 Mar 2026

Patricia

The air conditioning stays on 24/7

6/10

Pleasant

11 Mar 2026

Antony

There was too much noise from the nightclub outside, and from other guests in adjacent rooms

Partner

10/10

Exceptional

10 Mar 2026

paula

Top notch _~ great location for walking around Scottsdale

6/10

Pleasant

10 Mar 2026

Bruce

Thurs-Sat, noise a major problem b/c of location, as well as cars in parking lot blasting music. Hotel guests from clubs loud all night long. I'd never recommend the hotel as a result. Staff gave a \"Can't do anything\" attitude.

Friends_and_family Friends

8/10

Excellent

10 Mar 2026

Bruce

Told staff about broken deadbolt on our door never got fixed

Friends

8/10

Excellent

05 Mar 2026

Steve

Great location. Walking distance to most Old Town places. Overall nice facilty, clean. Only complaint is a/c unit right next bed in my unit do blasted with cool air in bed each time turned on.

4/10

Poor

02 Mar 2026

Miki

The staff were wonderful, especially Dominic!
But, after that.........Our room alarm clock was already set to 6am and went off the first morning. This happened in our friend's room too. Then the elevator, which is so slow to begin with, got stuck with our friend inside. Night number 2, the fire alarm went off at 4:30am and was a false alarm. Night number 3, the fire alarm went off at 12:45am and again, was a false alarm. So I can say that for the 3 nights we were there, we didn't get one good night's sleep at all. And to top it off, the water pressure for the shower is very low.
The location of the hotel is great as Old Towne Scottsdale is a short walk away. I just wish Hyatt would spend the money on the actual hotel as it could be so great!

Friends

4/10

Poor

01 Mar 2026

Jim

Room was ok. Two mornings at 4:25 AM fire alarm went off. Myself and three other guests were also stuck in an elevator for 20 minutes. Would not recommend. And my group won’t be back.

Friends

8/10

Excellent

24 Feb 2026

Nruti

1 elevator wax hard to get around and wait was crazy. Overall great experience

2/10

Poor

19 Feb 2026

pete

First… at check in we were told if rooms are at capacity, people who reserve rooms through third party companies like Expedia get “bumped” first - hence the room changes they made on us.
Wasn’t the room we payed for!
Your advertising said free breakfast it was $11.00 a person
The breakfast was disgusting sausages where under cooked waffles were cold and old. Paid extra for a room with a jacuzzi tub - couldn’t even soak my feet in the tiny tub. Along with a child size toilet seat.

Partner

8/10

Excellent

19 Feb 2026

Jack

Good rooms. Elevator extremely slow with only one working.

Partner

6/10

Pleasant

14 Feb 2026

Jennifer

The room was large and included a kitchenette area with sink, fridge and microwave. The staff was wonderful. Unfortunately there is a really loud nightclub across from the hotel...request a room on the opposite side of the hotel if you want any chance of sleeping. A group of teenagers (a hockey team) were on our floor for a few nights of our stay. After taking over the pool and eliminating any chance of a peaceful day in the sun...at midnight had to call down to the front desk to request someone do something about them screaming in the hallway. These kids should be on the same floor as their parents so someone is in control of their behavior....or should be in a section of the hotel away from other guests. Otherwise, great location walkable to everything in old town!

Leisure Friends

10/10

Exceptional

07 Feb 2026

Faith

Clan close to shopping bars food. Nice staff.

10/10

Exceptional

05 Feb 2026

Joyce

Only one comment… I had an expensive face cleaning cloth which was missing after house keeping cleaned our room. I gave them 3 days to retrieve it, they couldn’t find it. My guess is they are using for a dust rag.

6/10

Pleasant

03 Feb 2026

Robert

Room was clean and comfortable. Only one bar of soap for both shower and sink. A bit spartan on amenities. Welcome for sign-in above average. (Domenic.) Other clerks for further assistance questionable. Inquiry re taxi service resulted in \"There's lots of them! You can call any of them!\" No offer to call or help, and no telephone books available. Later request for service fulfilled gladly and easily.

Business Self

10/10

Exceptional

02 Feb 2026

margie

Nice and clean

10/10

Exceptional

02 Feb 2026

Geovanna

Everything was perefct

Partner

2/10

Poor

30 Jan 2026

Stephen

6/10

Pleasant

29 Jan 2026

Ralph

The room was great, but there were some poor management issues on the way the hotel was run. One day they did some construction on some drawers for the lobby and were operating a table saw 15 feet from my window. Couldn’t those have been cut to fit somewhere else?? At least with a long extension cord far across the parking lot, if not somewhere else entirely. Also… One morning there was a fire alarm before 6am, but the front desk person showed no interest in telling anyone what was going on. She just went over and turned off the alarm and then went back to the desk. The lobby was full of people. People were standing outside in the cold. I went up and asked. She said it was the kitchen. I asked if it was a problem or did they just burn something. She slowly went to check and told me they just burned some sausages. I asked, can we just go back to bed, and she said, yes. But she still never lifted her head from her desk, never made any announcement to the other people in the room, certainly never told anyone to spread the word to the people outside the other exits. And it was the second fire alarm during my stay. Clearly there should be more training on how to handle them.

Friends_and_family Family

10/10

Exceptional

27 Jan 2026

Cory C

Everything was good and we had a great stay

Leisure Family

4/10

Poor

26 Jan 2026

Jacquelyn

There were 2 false fire alarms over our 4 day stay. One at 9:30pm and the other at 6am. Due to the kitchen burning something. Hard to get a good nights sleep on vacation when you’re interrupted like that and have to gather the kids up and exit the hotel. I understand accidents happen but twice in 4 days. Needless to say i was exhausted during our stay. Won’t be staying there again.

Friends_and_family Family

10/10

Exceptional

25 Jan 2026

Sierra

The room was very clean and spacious!

Business Self

8/10

Excellent

25 Jan 2026

Ira

Room was clean, well decorated. Staff were exceptional - friendly, helpful, accommodating! The Hyatt is centrally located - walking distance to Arts District, Fifth Avenue Mall, and many restaurants. Short drive to airport and also convenient to drive to Camelback Mountain, Dessert Botanical Garden.

Leisure Partner

10/10

Exceptional

23 Jan 2026

Bonnie

The staff members were all amazing and the hotel was very clean!! The pool area was really nice with lots of seati g. We will be back!

6/10

Pleasant

21 Jan 2026

Keith

It is my fault. I did not know where Hyatt Place fell in the food chain of hotels. It is kind of like Hampton or Holiday Inn Express, except a bit lower. For the price I paid, I expected a lot more. The bedding was great. The towels were great. The carpet was fine. The shower was fine. The shower/toilet area was a bit cramped.

Friends_and_family Friends

10/10

Exceptional

19 Jan 2026

Judy

Clean room. Comfortable. A bit noisy and false alarm fire at 6:15 am

Leisure Self

4/10

Poor

19 Jan 2026

Sabrina

Front office lady was short with me, not rude, but not very friendly. I reserved a room with a king bed and got a room with 2 small beds beds. Hopefully the difference in price is refunded.

Leisure Self

10/10

Exceptional

18 Jan 2026

Nora Erica

Very pleased.

8/10

Excellent

16 Jan 2026

Eric

Room good
staff good
parking good
location good

Leisure Partner

10/10

Exceptional

13 Jan 2026

Allen

Great location...

Leisure Friends

10/10

Exceptional

13 Jan 2026

Donna

Housekeeping did an excellent job and the front desk staff were all exceptionally friendly. Having a Starbucks latte from the lobby was an added treat.

Friends_and_family Family

10/10

Exceptional

12 Jan 2026

FRANcis

Nice, clean, quiet. Great employees. Easy parking. Walkable to everything in old town Scottsdale .

10/10

Exceptional

12 Jan 2026

Bonnie

The staff was amazing

Leisure Family