Hilton Garden Inn Phoenix Airport

United States , Phoenix Area - AZ
PHOENIX, 3422 E. Elwood St
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100 reviews shown

10/10

Exceptional

05 May 2026

Chester-Castillo

That’s way I stay at the Hiltons

Self

10/10

Exceptional

05 May 2026

Michelle

We had an early flight and found delicious breakfast snacks at 4:30!

Friends

10/10

Exceptional

05 May 2026

Rodney

Awesome breakfast buffet. Airport sshutttle convenient. Front desk personnel very helpful.

Partner

10/10

Exceptional

05 May 2026

Dayja

The overall stay was good. While checking in we had an issue with a front desk agent named Crystal . She had a terrible attitude while explaining an issue that we had . Her delivery and the remarks she made were completely unnecessary. Amira was a great front desk agent and had a good attitude!

10/10

Exceptional

05 May 2026

Jeffery

Stayed at the HGI twice in April. Both stays were very nice.
The food at the bar was good. Enjoyed talking with Jose the bartender. The airport shuttle was very convenient and the drivers were very nice. I recommend this hotel.

Family

6/10

Pleasant

04 May 2026

Andrew

Everything was an add on, the booking stated free parking but it cost $10 a day + a $50 deposit despite pre-paying. Couldn’t even grab water for free as it was $2 a bottle. They didn’t clean the room until the final night then walked in as we were changing 4 hours before checkout after knocking once.

Partner

8/10

Excellent

04 May 2026

Steven

Room was nice and spacious, the location was close to the airport. Only stayed one night we stayed here because we had a 5am flight from the airport.

Partner

10/10

Exceptional

04 May 2026

Emilian

Breakfast buffet was EGGCELENT! Kind and attentive Service. Clean environment and friendly staff.

Self

8/10

Excellent

04 May 2026

Catherine

The room was clean and the bed was comfortable.

Friends_and_family Family

4/10

Poor

04 May 2026

MICHAEL

Place was NOISY! Rock and roll band playing nearby all night. Paper thin wall did nothing to decrease the noise.

Partner

8/10

Excellent

04 May 2026

Lesley

Yes but need voucher or else charge you for breakfast.

Self

8/10

Excellent

03 May 2026

Edward

The room and clean and comfortable. The staff were courteous and friendly! I would stay there again!

Self

6/10

Pleasant

03 May 2026

Lisa

Staff was very nice. Rooms were clean. Mattresses were old and had crevices. Carpet was shabby and desperately needs to be replaced. Elevators were quick. Parking is a ten dollar charge which is unnecessary, because they offer a free shuttle so why not parking? Breakfast was advertised as on us from the hilton welcome tv ad and then they charged $17 for a basic breakfast you get free everywhere else. The location was great for my needs but overall definitely not worth the price charged.

Partner

10/10

Exceptional

03 May 2026

Angela

Very friendly staff

Partner

8/10

Excellent

02 May 2026

James

I picked the hotel because it Is located between the Sky Harbor airport and the west side of Phoenix. (I was attending a wedding in that area., and I rented a car.)

There is not much around the hotel, except for a night club or bar down & across the street (I could hear the music playing Friday night.). I think there are just warehouses and a large parking lot next to the hotel.

The room with a King-size bed was clean and spacious.
The TV had HBO Max and other streaming services. (The remote control takes a while to figure out. There are very few buttons)

The staff were very friendly and helpful.

Breakfast buffet cost about $17 and had the usual items: scrambled eggs, 3 or 4 types of bagels, sausage, bacon, juices (orange, apple, and grapefruit), hot brown tea (no green tea), coffee, hot cereals, fruit (cantaloupe, honey dew melon, …), and some pastry. I think they also had cold items like yogurt, granola, and some other toppings. They also had cold cereal in single serving boxes.

Partner

6/10

Pleasant

02 May 2026

Margaret

No free breakfast. They charge for parking lot use. Bathrooms need updating.

10/10

Exceptional

02 May 2026

Diane

Our flight was delayed 4 hours to next next morning
.as hotels.com did not ask for our flight info or my phone number the info was not given to the hotel who cancelled our room. Luckily the night clerk was able to rebook us at the same rate and not charge for an extra day due to hotels.com deficiency

Partner

10/10

Exceptional

01 May 2026

Charlene

Just wished I could have stayed Longer. Can’t say enough good things about shuttle service. Everyone in the hotel was very respectful and courteous.

8/10

Excellent

30 Apr 2026

Christy

On the edge of a sketchy part of town, but the hotel and the room were nice. Not far from the airport.

Partner

10/10

Exceptional

30 Apr 2026

Christine

Clean hotel , friendly staff ! Highly recommend this hotel !

Friends_and_family Friends

10/10

Exceptional

29 Apr 2026

Robenson

Nice

Partner

6/10

Pleasant

28 Apr 2026

Cynthia

The property feels a little run down. Expensive breakfast buffet. I thought the shampoo and conditioner was overwhelming smell wise.

Friends

6/10

Pleasant

28 Apr 2026

Donna

Very,very noisy air conditioner

Pet

8/10

Excellent

27 Apr 2026

Tommy

The breakfast was very fresh and good. The dinner menu selections were very good.
The customer was very good for every department. i would recommend this hotel.

Friends

10/10

Exceptional

27 Apr 2026

Nicole

I ended up booking two separate rooms and was greatly relieved to see the actual rooms living up to their descriptions!
Great location, shuttle service to and from the airport. Most importantly, the rooms were modern, upscale, clean, spacious and comfortable. We will stay here again.

Family

10/10

Exceptional

27 Apr 2026

Carl

Great food, nice terrace to smoke cigars. Shuttle to the airport was a plus.

Self

6/10

Pleasant

26 Apr 2026

Peter

Wasn’t really close to anything but the hotel was clean.

Partner

8/10

Excellent

26 Apr 2026

LORI

The bartender/waitress at dinner in the 25th was fabulous as were the checkin staff.

Self

8/10

Excellent

26 Apr 2026

BinBin

Everything is good

10/10

Exceptional

26 Apr 2026

Ronald

Front desk lady was rude everything else was good!

Partner

10/10

Exceptional

26 Apr 2026

Laura

Great place to stay near the airport. Shuttle was easy to use, the room was nice and comfortable. The food at the restaurant was pretty good as well!

Partner

8/10

Excellent

24 Apr 2026

Frank

Bathroom fixtures were total disaster!!!!!!

Friends_and_family Family

10/10

Exceptional

24 Apr 2026

Jarrod

Convenient location. Staff very helpful. Has shuttle to and from airport.

Family_with_children

10/10

Exceptional

23 Apr 2026

Judy Ann

People are so nice & accommodating
Beds we’re not terrible
Staff makes up for it love those people

10/10

Exceptional

23 Apr 2026

Christine

When we first arrived the guy behind the desk couldn’t have been nicer or more accommodating. He even gave us complimentary breakfast. The room was big and clean and comfortable. Parking was easy. My husband worked out in the gym and said it was very nice. Overall it was a great experience. We will definitely stay again!

Family

6/10

Pleasant

21 Apr 2026

Juanita

The room was clean and the staff was exceptional! I loved the shuttle convenience with no delays
The king bed we slept in was awful! Very hard and uncomfortable and the pillows were very flat.

Partner

8/10

Excellent

21 Apr 2026

Dolores

Jervon at the front desk was wonderful. He was so personable and friendly and gave us great service

Partner

10/10

Exceptional

20 Apr 2026

Marian

This place SAVED US!! 1000/10

We originally booked a hotel down the street, HAD THE WORST first impression and refused to stay. We drove down the street to the Hilton Garden Inn and Jervon helped me with such warmth and kindness. I know he could tell I was frazzled, he went above and beyond to make sure I was comfortable. He got us into a beautiful clean room immediately (before their actual check in time) and I was so grateful!

The room was large and clean and had everything we needed. They provide coffee in the mornings in the lobby starting at 4 AM! This is a big deal! Being near an airport many people have early flights.

Hilton Garden Inn gained a customer for life! BRAVO Jervon! Thank you!

Partner

8/10

Excellent

20 Apr 2026

Barbara

Staff was very helpful. Pool area was a little crazy with colorful singing and drinking. I still managed to have a good swim. Food and staff at restaurant, very busy, but super sweet!

Self

10/10

Exceptional

20 Apr 2026

Johanna

I love everything

10/10

Exceptional

18 Apr 2026

Lori

Super friendly staff. Plenty of Breakfast options.
Will stat again

Partner

8/10

Excellent

18 Apr 2026

Betty

Didn’t eat at the hotel but everything was good except I either left my little grey jacket in the lobby or on the shuttle bus this morning at 5:00.😢

6/10

Pleasant

17 Apr 2026

Amy

Great place for a quick airport stop. The room didn’t feel 100% clean to me. There was hair on the hand towels, the sheet had a rip in it, and there was a dark spot on the one bed cover. Just kind of had that “this will do” feel instead of “yes I would return.” The staff I interacted with were very helpful and nice.

Self

10/10

Exceptional

16 Apr 2026

Jeremiah

Clean hotel, easy check in process and nice views. Great location and nice breakfast for a price. I would stay here again, it’s around less than 2 miles from Sky Harbor airport with a free shuttle.

Family

4/10

Poor

15 Apr 2026

Kevin

The room had several broken items, desk had a leg missing, chair broken, bathroom wall had panels missing, air conditioning unit on the wall was broken. This room should have never been rented. The front desk staff on arrival could have cared less about their job.

Partner

10/10

Exceptional

14 Apr 2026

Martha

The room was very spacious. The staff was very helpful en profesional.

The shuttle was not available for the time I needed it to the airport. I had to go very early.

8/10

Excellent

12 Apr 2026

Angie

Nice location to airport and Scottsdale. Lobby and hotel nice. Room and bed were OK

Friends

10/10

Exceptional

12 Apr 2026

JACQUELINE

The staf was excellent

Friends_and_family Friends

10/10

Exceptional

12 Apr 2026

Svend

Clean room. Ready to find. Close to airport. Staff was friendly.

Partner

10/10

Exceptional

10 Apr 2026

Renee

Beautiful rooms, great staff and a reliable shuttle service

Friends_and_family Family

8/10

Excellent

10 Apr 2026

Laura

Breakfast was $17 dollars, so we ate elsewhere.

Partner

6/10

Pleasant

09 Apr 2026

Edgar

The rooms need a refresh, but the location was good for a short ride to the airport early in the morning.

Business

10/10

Exceptional

09 Apr 2026

jolene

We checked in late and had no issues. The room was comfortable and I got a good 2 hours rest.

Partner

10/10

Exceptional

07 Apr 2026

Beth

The staff was friendly... our room was nice and clean and the beds were comfy...

Family

10/10

Exceptional

07 Apr 2026

Jeronimo

Nice bar

Partner

10/10

Exceptional

07 Apr 2026

Elizabeth

Spacious room which is soooo lovely when travelling to feel moreat home rather than a room, with couch, desk, big King bed, and large bathrooms. Housekeeping were exceptionally good and polite, and showed they really care. Restaurant staffvery attentive, professional and personal. Older building but very well cared for.

10/10

Exceptional

07 Apr 2026

Catherine

Airport shuttle, restaurant

Friends_and_family Family

8/10

Excellent

06 Apr 2026

Dave

Airport shuttle got a flat and we were on our own to get to the airport. Found out 10 minutes before we were set to go to the airport. I would think the hotel should reimburse us for the Uber fare. Although stressful, the Uber driver got us to the airport in time for us to check our luggage. Thanks Uber.

Partner

8/10

Excellent

06 Apr 2026

Anne

Close to airport. Food for a quick easy dinner was good. Mixed reviews on the staff— some great, some rude. Drivers to/from airport were really great!!

Partner

6/10

Pleasant

06 Apr 2026

Mustapha

Room was clean, staff at the reception was okay
Staff at the breakfast was great

Friends_and_family Family

8/10

Excellent

05 Apr 2026

richard

it was fine for us

10/10

Exceptional

05 Apr 2026

Andrew

Great location when flying into phoenix.

Friends_and_family Family

10/10

Exceptional

03 Apr 2026

Linda

Beautiful property. Rooms were clean and amenities were excellent

Self

10/10

Exceptional

02 Apr 2026

Lisa

Good

8/10

Excellent

01 Apr 2026

Omar

Had diner was great, was not able to get breakfast due to meetings.

6/10

Pleasant

31 Mar 2026

Terence

As with another hotel review from this same trip, we checked in a bit late and left quite early, so we did not have that much time to observe things here.

Check-in was smooth. We stayed on the 6th floor (of 10). There was no noise issue that I noticed. No complaints about the beds, bathroom, etc. We left before breakfast started, so I cannot comment on that. The room was quite spacious.

The hotel / staff texted a couple of times (maybe automated) to confirm if we needed anything or if there were any issues. We didn't have any problems, but at least they are proactive about it.

This property is less than 10 minutes away from Sky Harbor Airport via a shuttle, which you reserve via a QR code at the desk. The shuttle apparently runs at the top and bottom of each hour 24/7. The shuttle was full (at 5 a.m.) but the driver was helpful and efficient.

The area close to the hotel seemed a bit sketchy. However, there also did not appear to be anything close to the hotel that would motivate you to walk in the area (restaurants, etc.).

If you just need easy access to the airport for an early flight, this is worth considering.

Partner

10/10

Exceptional

31 Mar 2026

Brianne

The staff here was fantastic and very informative. They wanted to help make our stay as great as possible. Property was clean and room was nice! Would stay again if in PHX.

Family

10/10

Exceptional

31 Mar 2026

Julie

Clean room and friendly staff

Partner

4/10

Poor

30 Mar 2026

Elyse Cole

Front desk was unfriendly, keys to room didn’t twice, lobby coffee is $5.00, mediocre breakfast was $17.. free at most hotels, water in room was $2.00, no soap in shower. They vacuumed near us while we were eating dinner in the restaurant.

4/10

Poor

29 Mar 2026

Salvador

A maintenance guy walked in to our room while we were sleeping saying that he was coming in cuz we called in saying that our toilet wasn't working. So we told him that it wasn't us who called. My wife had to call down to the lobby using her cell phone cuz the phone on the room wasn't working. So she called in to see what was going on with the maintenance showing up early. They had told us that we had called in do to the toilet. We had told them that it wasn't us that called in and they kept sayings it was us, instead of apologizing.

Partner

6/10

Pleasant

29 Mar 2026

Anthony

It is an old hotel, I didn’t know how the television worked.

Family

10/10

Exceptional

29 Mar 2026

Jocelyn

Warm and friendly staff. Clean rooms with high ceilings, comfy beds, nice shampoo/conditioner/body wash and all streaming services on the tv. Helpful bar staff. Convenient and on time shuttle. Ease of booking shuttle with excellent communication and competent drivers. Recommend and will choose again.

Partner

10/10

Exceptional

29 Mar 2026

Patricia

Efficient and easy shuttle to and from the airport. Free, but Just remember you have to schedule it yourself. Great \"cold” buffet for reduced breakfast price, but you have to ask for it

Self

10/10

Exceptional

28 Mar 2026

Mark

Staff was exceptional here. Made our short stay even better.

Family

10/10

Exceptional

28 Mar 2026

Sheila

nice front desk staff

Family

10/10

Exceptional

27 Mar 2026

Jennifer

Great breakfast and friendly staff

8/10

Excellent

27 Mar 2026

Mimi

Unremarkable. No breakfast

Partner

10/10

Exceptional

26 Mar 2026

Conrado

Clean room great staff

Partner

8/10

Excellent

26 Mar 2026

JESSICA

They did not give us continental breakfast because we used a 3rd party. The staff was rude and were annoyed we were there.

Friends

10/10

Exceptional

26 Mar 2026

Rebecca

Excellent stay.

6/10

Pleasant

26 Mar 2026

James

Was a quick an easy stay close to the airport

Partner

10/10

Exceptional

25 Mar 2026

Khalid

We didn't need to use the shuttle as we had rental car. We ate outside

Family_with_children

10/10

Exceptional

25 Mar 2026

Inez

Very nice place to stay

Partner

10/10

Exceptional

25 Mar 2026

Mark

Yes

10/10

Exceptional

24 Mar 2026

Sarah

Close to the airport with free shuttle. Worked perfectly for our unexpected overnight layover

Family_with_children

8/10

Excellent

24 Mar 2026

Sandra

Stop

10/10

Exceptional

23 Mar 2026

Gordon

My only complaint, and it is a minor one, was that the wait staff in the attached Garden restaurant were not very good about keeping an eye on customer needs. For example, at our final dinner there, my travelling companion accidentally knocked over his water glass and as a result, the table top was awash. We waited and waited for someone to NOTICE and assist with cleanup, but that never happened. Even when the hostess came and took our credit cards for payment, no attempt was made to even so much as wipe off the remaining water on the table top. That, in my mind, was very inconsiderate!

Friends

10/10

Exceptional

23 Mar 2026

Dori

The only issue I had was the gal working at the bar. More worried about her husband who had come in to eat and her two kids at their table and more worried about getting food to go for herself than taking care of customes whom were there trying to get drinks and food. Kept trying to close early, blowing off customers ans she kept going and fiddling with her to go order, etc. clearly didn’t want to be there. Was 9:30 and telling customers grill closed etc. other gal behind bar would correct her in front of customers.

Partner

10/10

Exceptional

22 Mar 2026

Cleve

Very Nice hotel. Quite large. We stayed on the 7th Floor. Several elevators so it was easy to go up and down without delays. Very clean and comfortable and the staff were great!

Partner

10/10

Exceptional

22 Mar 2026

Heather

Friendly staff, clean room, comfortable beds!

Friends

10/10

Exceptional

22 Mar 2026

Enid

Very good hotel and staff!

Partner

8/10

Excellent

22 Mar 2026

Christina

Just stayed a night to board a plane. Area is not great but the hotel has great food, clean and staff is nice. Would stay again.

Partner

8/10

Excellent

22 Mar 2026

Kevin

Bbbb

8/10

Excellent

22 Mar 2026

Stephen A

Good for a one-night airport stopover. Staff was friendly and kind. Room & surroundings were comfortable.

Partner

6/10

Pleasant

21 Mar 2026

Jerry

Paid 34 dollars for an average breakfast. No alternative choices for meat other than pork for breakfast. I dont eat pork, so breakfast was a miss.

2/10

Poor

21 Mar 2026

COnstance

Needed a room close to the airport for one night. Our room was dirty and our bed was harder than the floor. definitely will not be back

Family_with_children

6/10

Pleasant

21 Mar 2026

Jill

There was a maintenance problem and neither Expedia nor the hotel notified me that my room was not available prior to arrival or even at check in. It was a surprise when I got to the room. One staff was nice but two other staff were rude about the situation. An understandable problem turned into a conflict due to how staff responded to me as a customer. I would not recommend this hotel

Family

4/10

Poor

20 Mar 2026

Andrea

Hotel needs an update ..pool in parking lot ..

Self

6/10

Pleasant

20 Mar 2026

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Self