Name: Extended Stay America - Phoenix - Airport - Tempe
Address: 2165 W 15th St, Tempe, 85281, US

2/10

Poor

01 Jul 2026

ARJAY

.

Family_with_children

2/10

Poor

21 Jun 2026

David

My stay at American Extended Stay was honestly pretty disappointing. The room was dirty as soon as I walked in—the floors looked like they hadn’t been cleaned in a long time, and there was a strong, unpleasant smell throughout the space. It made the whole experience uncomfortable and hard to relax. Cleanliness is the bare minimum for any hotel, and this place definitely fell short. I wouldn’t recommend staying here unless they seriously improve their maintenance and housekeeping.

Friends_and_family Family

6/10

Pleasant

17 Jun 2026

Laurie

Property is a bit run down and there are sketchy people around. Staff is very friendly however. Room was ok - clean but no amenities really and old mattress. Air conditioning worked ok. Parking is free.

Self

8/10

Excellent

11 Jun 2026

Richard

I would stay here again.

2/10

Poor

31 May 2026

Laura

This place was disgusting dirty and scary to even stay one night at! We took one look at the room and looked for a different motel and left. There was dog hair food and bugs all over the room.

Family_with_children

6/10

Pleasant

31 May 2026

Chiang Sheng

No dishes or utensils in room even requested. Water been stop several time because other room has water leaking.

Self

2/10

Poor

30 May 2026

Esperanza

We paid for a night and walked in and right back out! The smell, the look, the insecurity we felt! Also front desk, unexistent. We did late check in nobody could help us.. just terrible experience overall

Friends_and_family Family

4/10

Poor

20 May 2026

Jeff

Ok, this is not really a hotel for vacations, it felt more like temporary housing weekly rental. The area was quiet, close to the freeway, sort of industrial but not in a bad way. But the hotel right away gave off weird vibes. “Guests”, residents, hanging out in the lobby and parking lot. The room was relatively clean, but the whole place had sort of a worn, grimy feel. Odd smells. Went out for a while, passed through the lobby, same people hanging out. Came back later, same people, still there enjoying the common space. The kicker was that later that night staff notified everyone that the water would be off for the rest of the night until sometime the next morning. No water. No faucets. No showers. Empty toilets. Sorry guys. Something had happened earlier, a fire alarm maybe, police were involved. Super inconvenient and off putting. The next day no shower or clean up, just packed up and left. Wouldn’t recommend.

2/10

Poor

12 May 2026

gabrell

Drug deals going on outside 8’ the hallways, it was soooo dirty! It was just disgusting and awful we were there 2 hrs And left.

Family_with_children

8/10

Excellent

10 May 2026

Michael

It was fun. The breakfast though wasn’t a buffet

Self

10/10

Exceptional

27 Apr 2026

Adrien

Clean room friendly staff

Partner

4/10

Poor

21 Apr 2026

Orlando

The property is sketchy, dirty, and unsafe. My family and I could smell weed throughout the hallways, weirdos walking around outside that we could hear throughout the night, loud people in the halls throughout the night, the ac was loud, and the room was very outdated. The couch bed cover was dirty, bathroom was tiny outdated and ugly, and the breakfast was not worth even calling it a breakfast. Who runs this place? I'm surprised Expedia would even have it on their website. I would rather sleep in my car than pay to stay here again!!!!!

Family_with_children

4/10

Poor

13 Apr 2026

David

Room was dated and not very clean. Breakfast was poor.

Partner

2/10

Poor

07 Apr 2026

Young

Fan and refrigerator noise was just too much.. site was under water damage construction. No breakfast as listed.

Self

6/10

Pleasant

03 Apr 2026

Jamie

Hotel is aged with stained furniture and broken doors and fixtures.

2/10

Poor

02 Apr 2026

Joanna

It was by far the worst hotel room we've had. It was dirty, had stains everywhere, had a hole in the mattress, and had a foul smell in the room and hallways. Amenities they said were included WERE NOT! No pillows available for the pull out bed, no hair dryer. When we asked, they said others were asking where hair dryers were too, but couldn't produce any. No breakfast like told us at check in. Had one little basket at the check in desk when they said the adjoining room would have a cereal bar, muffins, etc. There was mold and hair in the shower. The sink backed up. There were dirty streaks on the walls. There was a sticky film on everything. Super gross! Understaffed! Unmaintained! They have just tried to paint over imperfections but they show. Go somewhere else! You'd be better off sleeping in the car.

Friends_and_family Family

2/10

Poor

28 Mar 2026

Cristal

Never stay yetr

6/10

Pleasant

26 Mar 2026

Ken

Room was clean but dated. Breakfast consisted of instant oatmeal and coffee. No hair dryer had to go out and buy one. Would not return.

Family

6/10

Pleasant

22 Mar 2026

Karen

No edible breakfast. Too much pine sol used to clean room, leaving it hard to breathe and a sticky floor. Needed a rinse to get thr dirty sticky gunk up. Terrible beds. Inexpensive and generally quiet

6/10

Pleasant

21 Mar 2026

Mary

The front desk worker (Eddie) was exceptionally welcoming. However, our room reeked of smoke and there were no trash receptacles.

Partner

4/10

Poor

19 Mar 2026

FRANK

Room amenities were below average. No coffee maker in room, towels looked dirty, room was run down, bathroom room barely slides to close, light near headboard broken, and there was barely any coffee in the morning and no continental breakfast whatsoever.

One and done for me—will stay elsewhere next time in Phoenix.

Friends_and_family Friends

4/10

Poor

14 Mar 2026

Kerry

The room wasn’t ready at check in and then when we got in a few hours later, there was a bag of trash on the floor. The pullout couch mattress was filthy. I went downstairs to get several sheets for it and towels. The front desk clerk pulled them out of the laundry and loaded sheets, blankets and towels in my arms. The staff knocked on our door at about 10 pm to see if our room had been cleaned. Breakfast was a few muffins by the check in desk. The guy at the front desk was nice but overwhelmed. Overall, a lot of issues for over $200/night

Friends_and_family Family

4/10

Poor

14 Mar 2026

Charlsye

Staff was friendly but the building was not clean at all. Floors hadnt been cleaned in what looked like weeks. Lobby reaked of weed. Ceiling was dripping water at the front desk. In our room, the bed covers were dirty, tables were not clean. Floors were not vacuumed. So dirty

Friends_and_family Family

2/10

Poor

12 Mar 2026

David

My room was never cleaned, found popcorn in my bed. Towels were very old and worn on top of the bathroom sink. The room itself is VERY outdated and needs to be updated ASAP. No lounge chairs at the pool. The clerk said i was to get a $50.00 refund but come to think about it he might of had me mixed up with someone else. Will not be going back.

Self

2/10

Poor

10 Mar 2026

Emily

I truly don’t understand how they are still in business roaches, black mold, no dishes, pet hair all in the hallways no housekeepers no receptionist after 12 very unsafe feeling would not recommend for women or children room was super spacious adam was very nice but horrible hotel I had to ask for rags the basics was missing 0/10 wouldn’t recommend

Family_with_children

2/10

Poor

09 Mar 2026

David

Everything in the room falling apart. Bed frame wasn’t even together we had to take mattress off and fix it. Refrigerator didn’t keep anything cold. No hot breakfast just grab n go. Towels had gross stains on them. Had to take out our own garbage everyday. Beds were hard not enough pillows. Ac didn’t keep room very cold. Feel like I got hotel catfished the pictures looked great on the website nothing like it in person.

Family_with_children

2/10

Poor

08 Mar 2026

Tiara

Bloody mattress hair in the sheets, trash all over the floor and was told that they don’t wash their sheets or towels until every two weeks with no laundry detergent. Their sheets are all stained. Awful experience. Front desk lady was very rude and short tempered. WOULD NOT RECOMMEND AT ALL worse then motel 6

Family_with_children

2/10

Poor

08 Mar 2026

Aissa

The room and hotel were filthy. The towels were dingy and cabinets had a sticky film on them. The floor had ink stains all over

Friends_and_family Family

10/10

Exceptional

06 Mar 2026

Artianna

The clerk was very sweet and down to earth

Partner

2/10

Poor

05 Mar 2026

Candis

The property is very outdated, didn’t look very clean, had an odor, bathroom door didn’t work properly, we didn’t have a remote to the tv, water in shower wouldn’t get hot, no free breakfast as advertised and sofa cushions had so many visible stains. Just was a horrible stay all around.

Friends_and_family Family

6/10

Pleasant

05 Mar 2026

Patrick

Everything was great, except the AC, which had a mind of its own, and came on during random times; sometimes blowing cold air, others times hot air, and other times just making noises without blowing any air. Super annoying

4/10

Poor

05 Mar 2026

Dwight

Decent place but not great

Partner

2/10

Poor

05 Mar 2026

Carlos

Stay away. This place was a crack house. Smell of weed everywhere. Hallway not cleaned, littered. Counter was not wiped, sticky stuff like dried soda on it. Bed spread with cigarette burns. We tried to get ahold of Expedia to complain and change hotel, but customer service had a 2 hour wait recording said. We just up and left sickened, nobody at hotel front counter by then. They just leave you alone to fend for yourself. Don't know why Expedia suggested this place. Found a different hotel on a different site.

Friends

8/10

Excellent

05 Mar 2026

Aaron

Convenient and affordable.

Partner

6/10

Pleasant

05 Mar 2026

Joanna

We booked this hotel because of the price and it had a breakfast. This hotel I would cosider a 2 star hotel. The room was not as clean as you would expect. It said it slept 6. Two beds and a pull out. The pullout was a single. If you have more then 5 people i would siggest gettijg two rooms. The front entrance smelled like smoke. Keep in mind the breakfast is a grab and go breakfast: oatmeal, bars and muffins. So if your wanting a bigger brakfast with hot items then you should book a different hotel.

2/10

Poor

04 Mar 2026

Jason

Oh where to start. Front desk was rude at check in, sofa bed did not have a mattress, asked for linens for the bed told to come back later, non smoking hotel but stunk of weed in the hallways, room was in poor condition. Not impressed at all. Wouldn’t have one good thing to say about this hotel.

Family_with_children

2/10

Poor

03 Mar 2026

Carol

Dirty and run down
No breakfast just instant oatmeal and old muffins

Friends_and_family Family

8/10

Excellent

03 Mar 2026

Jeff

The provided breakfast was a fairly standard continental - muffins, granola bars, oatmeal, and coffee. The Wifi was fine, though we didn't pay for the upgraded service

Friends_and_family Family

4/10

Poor

02 Mar 2026

Tom

I don't think a business would use your facility with other properties providing more amenities. Cleaning staff was not available for in room cleaning each day, Facility was old and worn out. No amenities sudh as ice, hot breakfast nor coffee available outside of a couple of hours.

Self

2/10

Poor

02 Mar 2026

Barbara

Did not end up staying. Non-smoking room reeked of smoke, toilet was filthy, towels were dingy.

Friends_and_family Family

2/10

Poor

27 Feb 2026

Dejuan

Room was dirty af and had blood on the bed and walls

Friends_and_family Family

2/10

Poor

27 Feb 2026

Shamane

Room was very dirty. Towels in the bathroom were dirty. We got linens for the sofa bed they wouldn't give them. We had to ask 3 times. Breakfast was the worst.

Family_with_children

10/10

Exceptional

27 Feb 2026

Jaquan

Room was amazing

4/10

Poor

25 Feb 2026

Lucy

breakfast wasn’t what i expected and the rooms weren’t as clean

Self

6/10

Pleasant

23 Feb 2026

Kelli

The room was clean but the whole hotel had a musty smell. Looks like the property hasn’t been updated in 20+ years. The lobby closes from 11pm-7am so you can’t check in or out during those hours. There was a bath tub shower combo in my room but no plug for the tub. There was no power cord for the phone in the room and the phone line cord was broken. When I mentioned it to the front desk there was no offer to get a working phone up there. They advertise that dishes, pots, silverware, cups and coffee makers are available. However there were none in the room and when I asked for some things they didn’t have much available

2/10

Poor

18 Feb 2026

Yulanda

The room wasn’t what was in the picture I didn’t get my sleep due to listening to people walk by my door all. It looked like the put a cheap piece of Sheetrock on the ceiling, BUT the killer was the roaches that walk across the floor. Check in was good

Business

4/10

Poor

17 Feb 2026

juan

During the three days I was there, they didn't clean the room. I asked them to clean it, and the response was that there was no staff to clean the rooms on weekends.

Family

2/10

Poor

17 Feb 2026

Yulanda

Don’t waste your time or money

Self

2/10

Poor

17 Feb 2026

Yulanda

This place is a Hell hole would not recommend. Staff is rude as hell, property is roach infested. It has gone down hill from the last time I stayed. Spend your money elsewhere.

Self

8/10

Excellent

16 Feb 2026

Kathryn

Staff were very pleasant and helpful. My room was pretty shabby overall with the finish peeling off the cabinets, screw holes in the walls that haven't been patched, and cracks in the vinyl sofa. Despite being a non-smoking property the entire floor smelled of weed.

2/10

Poor

16 Feb 2026

Joshua

- The breakfast didn't exist
- No Wifi
- Rooms in disrepair and not clean
- Transients wandering in parking lot and drinking the coffee in the lobby
- Lobby smelled like weed
- Staff spent the whole time apologizing
- How they have the nerve to charge for that run down place is amazing.
RUN!!!!!!

Friends_and_family Family

6/10

Pleasant

15 Feb 2026

kathe

the staff was very courteous...the room worn and need of a redo

Self

8/10

Excellent

12 Feb 2026

Kristen

Staff was very courteous.

2/10

Poor

05 Feb 2026

Amie

Staff was not present upon arrival there was a sticky not that said on break for 35 minutes but a time was not listed when the attendant would be back, the lobby stunk like marijuana and the beds were very uncomfortable.

Leisure Family_with_children

2/10

Poor

31 Jan 2026

Isabel

Not at all what I expect with the ratings I read on the
Internet .Room smell like cigarette, pillows were not comfortable dresser was broken, room didnt smell clean , breakfast was at the counter of check in it was not a hot breakfast nor a good breakfast ,lobby and sitting area was very dirty . No welcome greeting.Will not be stay here again .

Leisure Family_with_children

10/10

Exceptional

29 Jan 2026

xeng

Great place . Nice and clean .

8/10

Excellent

28 Jan 2026

Gerald

room was clean, staff was helpful. When initial room had problems they got me moved. Biggest issue is the hotel reeked of marijuana, though at least my room did not.

Business

10/10

Exceptional

24 Jan 2026

Arthel

Room was good and the staff was great.

Leisure Partner

2/10

Poor

17 Jan 2026

Sylvia

Amenities, staff, room and service was terrible. This place definitely needs to update their photos. Our room was unkept, and very outdated. The beds were very uncomfortable and creaky. Crumbs stuck between the couch cushions and a used sheet still on the pull out mattress. Trash still under the couch and on the side of bed. Hotel says breakfast included, all that was out was lukewarm coffee and prepackaged muffins and granola bars. Hallways and lobby smelled like weed and the front desk guy was in the lobby with off the clock employee with I’m assuming friends in the lobby doing anything but working. Kitchens have no utensils or plates/cups/bowls/pan. When I asked the front desk if they had we were told they were “sold out” Spend the extra money for a better hotel in the area. Skip this one.

Leisure Family_with_children

4/10

Poor

24 Dec 2025

Pradipta

Dirty bathrooms and no kitchen equipments.

Leisure Friends

2/10

Poor

19 Dec 2025

Franklin

The pull out bed had a urine stain, they just bundles up the sheet and gave it to us. Bathroom wouldnt drain. TV did not work kept freezing. Room was old and out dated

10/10

Exceptional

16 Dec 2025

Ella

I could definitely say the staff are great , there very patient , very helpful . You need anything they will take care of you , Monique is a great manager and Adam and Eddie helps a lot and they are very understanding , always speaking

Business_and_leisure Family_with_children

2/10

Poor

16 Dec 2025

Myiesha

The room was dirty the pull out sofa bed had big red stains on it the overall experience was not what the hotel advertised I was very disappointed I had to end my reservation early because the hotel was not in good conditions as it should be the smell that lingered through the building was horrible overall a bad experience I don’t recommend this extended stay for anyone the staff was very polite but unfortunately the place was not in good conditions

Friends_and_family Family

2/10

Poor

08 Dec 2025

Ysidro

Definitely would not stay there again

Business Friends

2/10

Poor

06 Dec 2025

Sarah

Was charged extra for no reason

Friends_and_family Family

6/10

Pleasant

05 Dec 2025

Adrien

Bathroom sink was clogged

4/10

Poor

16 Nov 2025

Jesse

Room was clean but very ghetto in appearance. Bed looked like a roll away bed.

Business

2/10

Poor

08 Nov 2025

Alejandra E

The pictures in the site are not accurate, the room was not clean, have missing pillows, the bathroon door dont close properly!!! The room smell like a rat and bed sheet had an awful smell too.
The cuatomer service was terrible, when we make check in, he was doing a lot of different things beside attend us, the manager at night cause a fire and we need to evacuate the hotel at 3 am, we request a refund because the service was terrible and he start yelling us, please avoid stay at this place!!! Our visit to Phoenix was terrible due this experience

Leisure Family

2/10

Poor

08 Nov 2025

Meghan

Rooms were disgusting. Never cleaned, even when asked. Several issues with checking out. Was charged $50.00 when confirmed getting a later check out without being charged because staff didn’t communicate. There was throw up when I went to step out of my car and barely missed it. Was afraid of my son touching anything. There was legitimately one staff member who went out of his way for me and for several others but I forget name. Skinny, tall, white with tattoos. “Breakfast” was a joke, if you wanted coffee make sure you set your alarm for 530am otherwise you’d miss coffee and muffins, which was your only choice for their breakfast served. Elevators were down twice during a 2 week stay. The one honest, nice thing I can say about this particular extended stay was even though the staff didn’t do there jobs they were at least kind. I have no idea what I spent almost $600 a week on though, I got out as soon as I could.

Business_and_leisure Family_with_children

2/10

Poor

03 Nov 2025

Lisa

Awful experience.. filthy. Roaches in restroom, broken toilet, blood on bed, broken drawers, pet hair everywhere. Absolutely disgusting.. pending a resolution from customer service

2/10

Poor

29 Oct 2025

Garrett

That room was horrible and very outdated!
Seen a few baby german roaches,so I slept with the lights on.

Friends_and_family Friends

6/10

Pleasant

14 Oct 2025

leon

Moneys worth

Place needs to be an apartment complex, people smoking out front. Place reeked of smoke.Frequent of phx atea wont stay here again.

Friends_and_family Family

2/10

Poor

11 Oct 2025

Jose

I got a smoking room and smell like cigarettes. Stayed here for 5 days and not once did house keeping proved me with towels. They wanted to charge me extra to get house keeping. A lot of people outside the property throughout the night smoking and drinking. Definitely don’t recommend.

Business Partner

8/10

Excellent

19 Sep 2025

Jasmine

Gbhh

2/10

Poor

19 Aug 2025

Catherine

We showed up and had a lot of luggage and l

4/10

Poor

20 Jul 2025

Alicia

Quiet area

2/10

Poor

16 Jul 2025

Tim

Terrible place. Breakfast is coffee and a muffin. Roaches in the bathroom, no plates, silverware or sheets blankets unless asked for. Shady characters hanging around the parking lot. Rude staff as well. Def not worth the money.

Business Family

8/10

Excellent

05 Jul 2025

Thamini

Ight

10/10

Exceptional

20 May 2025

Verified traveler

The room was very nice. Had a full size refrigerator, microwave, and a stove if you wanted to cook. I felt very comfortable with this room at a very affordable price too.

Self

4/10

Poor

15 May 2025

Rizpah

Low budget hotel with very outdated rooms. Checking in after midnight was a hassle because there was no one at the front desk and despite us calling the front desk like it said on the door, no one answered. Another guest ended up letting us jn the property snd then we found someone to check us in. Pots/pans/dishes look very very old like they need to be replaced. I would not stay here again. Spend more money and stay someplace nicer.

Leisure Family_with_children

6/10

Pleasant

07 May 2025

Dhwani

It was dirty and rundown and smelled bad. One window wouldn’t even open and the screen was

6/10

Pleasant

27 Apr 2025

Yolanda

Staff is friendly

The staff was amazing and very helpful. The hotel itself could use a little updating. There were small holes in the curtains and the pillows were paper thin. The breakfast is just a small muffin and low caffeine coffee, not many options.

Friends_and_family Family

2/10

Poor

23 Apr 2025

David

My account was hacked and someone else stayed on my points.

8/10

Excellent

16 Apr 2025

Carlos Javier

It was restful

Friends_and_family Friends

2/10

Poor

15 Apr 2025

Heather

Looks nothing like the pictures! Not clean! Cockroach bait everywhere! Outdated! Pool closed in AZ heat and breakfast is a muffin and coffee!

6/10

Pleasant

14 Apr 2025

Chris

Not much for grab and go breakfast. Would be nice to have more.

Business Family

6/10

Pleasant

10 Apr 2025

shaniqua

The room are in pretty bad shape to be an Extended Stay.

Business_and_leisure Family_with_children

2/10

Poor

09 Apr 2025

Verified traveler

Pictures give no justification

The beds are not comfortable. The interior was falling apart. There were stains on the sheets and on the sofa mattress. For the price I was paying, it was not worth it at all. I ended up getting a refund for the rest of my stay and found a different place.

Friends_and_family Friends

10/10

Exceptional

06 Apr 2025

Chevonne

My stay

The manager Cynthia and her staff adressed all my issues and cleared the up. There was the noise from the room above mine the adressed as much as possible. The floors should be padded or carpet as much as possible.

Business

6/10

Pleasant

01 Apr 2025

Dezheng

Outdated but ok

The facility is outdated as other reviews stated. Staffs are friendly and ready to help. The management should have done better to keep this facility safe and updated. My unit has a clogged sink and the screen outside the window was off and loose, which is dangerous if winds blow it down. The staff opened a ticket but the guy didn’t show up to fix it the next day as promised…a bit disappointing. I only stayed for two nights so I don’t care that much of the inconvenience. I like esa because I can cook rather than eating junk foods in other restaurants.

Friends_and_family Family

6/10

Pleasant

25 Mar 2025

Verified traveler

Great Service, But Needs Improvements

The customer service was great — the staff was friendly and helpful throughout our stay. However, there were a few concerns that impacted the overall experience. The pool was green and clearly not maintained, and there was a noticeable odor throughout the hotel. Additionally, there were people loitering in the parking lot at night, which made us feel a bit uneasy. With a few improvements, this could be a much better place to stay.

Friends_and_family Family

2/10

Poor

23 Mar 2025

John

I waited for this unit but was told at the last minute, that it was given to someone local...
This was the most disrespectful situation that I've ever experienced as an African American

Friends_and_family Family

2/10

Poor

16 Mar 2025

Kristine

Check in was smooth the gentleman at the desk was very nice. However once we got to the third floor the smell of cat was awful! The couch in the room was dirty the bed uncomfortable. Too tired to complain! In the morning during the shower noticed the shower spout barely hanging on the wall and hair all over the unused washcloth and towels. Will not return

Family_with_children

10/10

Exceptional

13 Mar 2025

Nicksen

Amazing place to stay.

Self

6/10

Pleasant

11 Mar 2025

Verified traveler

A worn down property that has seen better days

I stayed here before about five years ago, and it's disappointing to see how it's declined. This property is clearly not being maintained any more - the rooms feel very dated and there is significant wear and tear on the furniture, appliances, etc. The hallways have that musty smell that management has surely tried get rid of but the aroma still persists. Service was good and the staff was attentive, but bottom line this hotel is so-so and it's trending downward. You can do a lot better around PHX airport for the price.

Self

2/10

Poor

03 Mar 2025

Anita

OLD-DATED

Overall facility, cabinets &furniture were Old-Dated
The beds were not comfortable. Breakfast was not provided as advertised.

Business

6/10

Pleasant

02 Mar 2025

Roshni

I stayed there for 3 days and there was No room service or housekeeping. The vent in bathroom wS not working. If I needed clean towels, then I had to take the dirty towels to the front desk to get clean towels.

Friends_and_family Family

10/10

Exceptional

25 Feb 2025

M

They don’t have a cart to use for luggage which is needed

Business_and_leisure

6/10

Pleasant

23 Feb 2025

Carol

Very run down. Bathroom floor was peeling. Water in shower never really got hot.

Partner

6/10

Pleasant

21 Feb 2025

Verified traveler

Disappointed

Carpets in hallways very dirty as was elevator. Cabinets in bathroom all chipped and worn. One live/one dead bug on kitchen counter. NO kitchen or cooking items in room - had to be requested from staff to deliver to room…down to silverware and cups. Left after 1 night ( had booked for 4)

Partner