SpringHill Suites Tempe at Arizona Mills Mall

United States , Phoenix Area - AZ
TEMPE, 5211 South Priest Drive
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100 reviews shown

10/10

Exceptional

29 Jun 2026

David

Desk very helpfull

Self

2/10

Poor

28 Jun 2026

Spencer

I booked a 3 night stay, the room wasn’t the cleanest but not a big deal. I travel frequently for work and when I do I travel with pre-made meals, I noticed my fridge wasn’t working properly so I informed the front desk. Gentleman behind the counter informed me that the fridges in room are “motion activated” I wasn’t sure about it so I went to the ice maker to fill up my coolers, which he informed me none of the ice makers on property weren’t functioning, and if I wanted ice I would have to walk across the street to a different property. He insisted when I put my meals in the fridge it would activate, it was past midnight at this point so I trusted him and put my meals in the fridge. When I woke up I realized the fridge never turned on and all my meals were spoiled. Very disappointed, definitely would never consider this property again. Only reason 1 star is valid is because they allowed me to check in early!

Self

10/10

Exceptional

27 Jun 2026

Noemi

Our room was clean and the staff were very friendly.

8/10

Excellent

24 Jun 2026

Francisco Taurino

Improve breakfast to always have at least waffles

Friends_and_family Family

10/10

Exceptional

23 Jun 2026

Bruce

Nice property, everything was good!

Self

10/10

Exceptional

23 Jun 2026

Antonio

Staff was awesome . Room was great . Breakfast was great only thing is wish the pool was cooler because it was super hot out ! Still enjoyed it . Other than that was a great stay .

Friends_and_family Family

10/10

Exceptional

23 Jun 2026

Susana

Simply Amazing

Family_with_children

10/10

Exceptional

14 Jun 2026

John

The only thing I would liked to have had was creamer for my coffee in the evening.

Friends

10/10

Exceptional

12 Jun 2026

Sada

I love everything about this place. Whenever I need to book an hotel it will for sure be with them . The breakfast the free laundry is everything

Friends_and_family Family

10/10

Exceptional

12 Jun 2026

Amanda

Great place to stay in Tempe. Property was clean, staff was fantastic, continental breakfast was well-stocked with several options, fitness center had free weights which was awesome. Rooms are simple but clean and functional. Would stay again.

Friends_and_family Family

10/10

Exceptional

11 Jun 2026

Larry

Clean room and friendly service. They cheerfully let me stay a few hours longer.

Self

8/10

Excellent

08 Jun 2026

Nadia

Family_with_children

10/10

Exceptional

08 Jun 2026

Audra

The breakfast was amazing and the staff was so attentive! I will definitely be staying here again thank yall!

Partner

2/10

Poor

05 Jun 2026

Robert

Room was filthy. Stains and bad patch jobs on every wall. Bathroom was extremely foul, looked like the ceiling was going to cave in. Dozens of hairs on the walls in the showers. Door barely latched. A/C unit was musty and didn’t get cold enough.

Business

8/10

Excellent

03 Jun 2026

Carman

Family

8/10

Excellent

02 Jun 2026

Aldric

It's a nice room for sleep, didn't spent much time here. Location was convenient.

Friends_and_family Family

10/10

Exceptional

01 Jun 2026

Roderick

Staff were nice and helpful, attentive

Friends_and_family Family

10/10

Exceptional

29 May 2026

Lorenzo R.

Everything was excellent

Family

8/10

Excellent

28 May 2026

Michael

The staff were very friendly. The property is a little aged and could use a refresh but it was comfortable and good for a short stay.

Self

10/10

Exceptional

27 May 2026

Eric

It was great right next to a dispensary

10/10

Exceptional

27 May 2026

LUIS

Clean room and location

2/10

Poor

25 May 2026

Sandra

When I booked this hotel online, the pictures made it look so nice and updated. Unfortunately, once we arrived, it looked nothing like the photos. The biggest issue was the beds — they were extremely uncomfortable and felt very old. My 13-year-old son, who weighs no more than 65 lbs, slept on the pull-out couch bed and woke up crying from back pain. When I checked the mattress myself, you could literally feel the springs and wood underneath. Even the king bed was uncomfortable. For the amount they charge, the beds should be much better.

We also booked the room for a family of four, but they only provided two towels. Thankfully, the staff was kind enough to bring us extra towels when we asked.

The bathroom was another disappointment. The tub badly needs to be refinished, and the backsplash looked worn and poorly maintained. The paint colors and walls throughout the room looked sloppy, almost like a child painted them and missed spots everywhere. Even the smoke alarm looked very old and improperly installed, which honestly felt unsafe.

Another thing that shocked me was that the windows in the room could fully open. I have never stayed at a hotel where the windows open like that, especially without proper safety screens. For families with small children, this feels extremely unsafe and like a huge liability. They do have a small lock on the window, but ours came off very easily, which made it even more concerning.

Overall, this hotel is overpriced for the condition it’s in.

10/10

Exceptional

24 May 2026

Arleen

Everything was clean and neat. Fair price, Fair stay

Family

10/10

Exceptional

24 May 2026

Maria

The staff was amazing!

Family

8/10

Excellent

22 May 2026

laurie

Night staff were amazing

Family

8/10

Excellent

21 May 2026

Stacey

Nice staff! Very friendly!

Friends_and_family Family

10/10

Exceptional

20 May 2026

Brent

Thumbs up

Family

10/10

Exceptional

19 May 2026

Dieter

Amazing

10/10

Exceptional

18 May 2026

Robert

The staff was over the top!! They were very helpful and friendly .

Friends_and_family Friends

2/10

Poor

18 May 2026

Brandon

Our first night was fine, ish. Check in took a long time because the people at the front desk were confused by a hotels.com booking and couldn’t figure out how to do a hold, (we paid in full prior to staying), that night someone was trying to use a key to come in our room, and the tv changed to be someone else’s name. Nothing really happened with this but it’s important later. second day we go do activities in Tempe. When my daughter and I arrived back at the hotel for her to take a nap, we couldn’t get into our room. Housekeeping came down the hall and told me I need to go to the front desk to “verify my identity”. I said I’m not sure what I’ll be able to verify as my husband is the one who booked it and checked in, but I went down there anyway. The front desk (his name is Tony and he was very rude) told me I could “come back later” to regain access to my room. um no? I’ve already paid for the room, checked in and been here, and all our stuff is in there. This proceeded to happen every single day of our 5 day 4 night stay. It was a giant pain, and the front desk people were not kind about it when it was THEIR MISTAKE. Continuing to give us 24 hour keys and I’m not sure why. They seemed truly incompetent. They booked multiple people into the same room, housekeeper said and I quote “they made a big mistake”. They offered nothing to mend the situation that they caused. We stay in Marriott hotels every time we travel (which is frequently) and I will NEVER stay here again.

Friends_and_family Family

10/10

Exceptional

17 May 2026

Jo Ann

Everything and everyone here were so nice and very freindly. The only thing was there was no hot tub/ jacuzzi and pool was very small and tight. The rooms very fine and sofa bed was a trundle bed for kids not adult. Brakefast was fair could have been a little more hot breakfast (it was just warm) and 2 waffle grilled could have been better.
Front girls Tabitha and Pat were awesome and great personalities. Love them!

Family

2/10

Poor

17 May 2026

Dawn

Run

6/10

Pleasant

16 May 2026

William

I stayed here for business. The beds were very comfortable. That's about it for the good things. The bathroom sink was too small to put any toiletries in the bathroom. The kitchen area was very small. The sofa was very uncomfortable. There were two TVs in the room which was nice. However, I would not stay here again.

Pet

10/10

Exceptional

16 May 2026

Jessica

Great place to stay, staff was very helpful and kind.

Family_with_children

10/10

Exceptional

15 May 2026

Mark

One night stay on vacation. Staff was friendly, room was clean but smelled a little like smoke. Good value considering it was a suite. Dogs in the hall were annoying twice, would have preferred no pets. Didn't get to try breakfast or the pool.

Friends_and_family Family

10/10

Exceptional

14 May 2026

Natalie Elizabeth

Room was clean, pool was nice, breakfast was nothing special but still good :). Staff was pleasant and nice!

Family

8/10

Excellent

13 May 2026

Robert

Fantastic 5-star stay with ONLY one exception -- the water pressure in the shower was adequate, but just barely. That truly was the only thing I'd rate at less than 5 stars. Comfortable beds, clean room and property, great hot breakfast, and super friendly and helpful staff (especially Tabitha!).

Partner

10/10

Exceptional

12 May 2026

Dina

The staff were incredibly nice and so sweet. Our room was well kept and the breakfast was perfect. The pool is so great for really hot days!

Friends

8/10

Excellent

12 May 2026

Stephanie

Staff was always so friendly and greeted us with a smile. They have a washer and dryer onsite that works great!

Family

8/10

Excellent

09 May 2026

Cary

Talitha was super friendly. Loved her !!!

Partner

10/10

Exceptional

08 May 2026

Rocio

The room was clean, breakfast was decent and the staff was very helpful. We had a slight problem with our extra sheets and the staff immediately provided clean linens. Overall it’s a good place for families and the location is close to everything

Family_with_children

10/10

Exceptional

04 May 2026

Thomas Michael

Great hot breakfast! Room was clean and big! Staff were very friendly and accommodating. Will definitely stay again!

Family

10/10

Exceptional

04 May 2026

Perry

I read other reviews about parking safety, and I felt like my vehicle was safe, never saw anything to think otherwise.
Talitha at the front desk greeted me with a smile and a friendly welcome. She was very helpful when I asked for directions to a local store I was looking for.
The room looked like it had been remodeled so it was clean and perfect for my visit. No complaints.

Self

8/10

Excellent

04 May 2026

Maria

Staff was very helpful .

Family

10/10

Exceptional

03 May 2026

Sarah

Talisha greeted us warmly when we came through the doors and helped us feel at ease with our surroundings. Instructions were clear and concise, easy access to our room. Great layout, plenty of towels and amenities, full length mirror, iron, ironing board, hair dryer, mini fridge, microwave, comfy beds, blackout curtains, and the noise was at a minimum. Breakfast had a little something for everyone. Parking was easy and convenient. The mini fridge was the only problem. It needed to be defrosted and had a little leaking issue. We made due with a cooler and ice.

Family_with_children

10/10

Exceptional

30 Apr 2026

DALE

The gentleman at the front desk was VERY friendly and professional. He made us feel so welcomed and excited for our stay! The location is near the mall and close to restaurants and grocery stores. I highly recommend staying here.

8/10

Excellent

27 Apr 2026

Cesar

Friends

6/10

Pleasant

26 Apr 2026

James was professional and helpful. However, the morning receptionist was not helpful. I informed her that the water was clogged and not draining, which prevented me from taking a shower and caused me to be late for my meeting. She did nothing and did not solve the problem.

Self

10/10

Exceptional

26 Apr 2026

Lori

We had a pleasant stay.

Partner

8/10

Excellent

25 Apr 2026

Manuela

The staff was excellent. They would be good reason to return. Accommodations were very good. Because I'm fussy the elevators could be cleaner. The lighting in the room needs LOTS of improvement. The tub needs to be refurbished. Despite these observations I would be glad to return. James really put me at ease when we arrived. Thank you to all your staff.

Family

10/10

Exceptional

25 Apr 2026

Daniel

Excellent place to stay right outside of Phoenix. Very friendly staff, clean rooms, and great breakfast!

Partner

4/10

Poor

21 Apr 2026

Matthew

My truck was stolen from the hotel parking lot and the hotel staff said they have no cameras. I would not recommend staying at this location. I was stranded on vacation in Arizona.

Partner

10/10

Exceptional

21 Apr 2026

ROSELLA

Clean room, staff are nice

10/10

Exceptional

20 Apr 2026

Justin

Had a great stay

Friends

10/10

Exceptional

20 Apr 2026

Valerie

Great location, nice breakfast.

Friends_and_family Family

10/10

Exceptional

19 Apr 2026

Bryce

Was super nice

6/10

Pleasant

19 Apr 2026

Scott

Two hotels with the same name and only five miles apart. I went to the wrong one first. Plenty of dining options nearby.

Family

6/10

Pleasant

19 Apr 2026

Steffanie

Enjoyed the stay, good location for visiting our family.

Family_with_children

10/10

Exceptional

18 Apr 2026

Rowena

Breakfast is great and room is clean.

Friends

10/10

Exceptional

17 Apr 2026

Danielle

We stayed here for a quick one night stay after a concert. Friendly staff, clean and spacious room. Very close to airport. Convenient location however not a lot in the immediate area in terms of restaurants, activities, etc . I would stay here again if I needed a hotel in the phoenix area.

Friends

6/10

Pleasant

16 Apr 2026

Cynthia

The fire pit was only turned on 1/4 nights. Garbage under the bedside table. No linens for the pull out bed, and only 2 towels. The front desk people were pretty rude. Rude when i asked for linens for the bed. Rude when i asked for towels (we had 2 adults and 2 kids 2 towels weren't enough) and the rudest was the checkout lady who acted like we were disturbing her by talking to us. Practically glaring at us. The older lady who did breakfast most days was super sweet though! Everyone could take lessons from her!

Family_with_children

10/10

Exceptional

14 Apr 2026

Peggy

Conveniently located. Clean and a helpful staff.

Partner

10/10

Exceptional

12 Apr 2026

Claudia

Our room in the third floor was spotless which was a pleasant surprise because the exterior is a bit rundown. Jim and Alvin were exceptional in helping me check in early since I was traveling from a far. The AC was ok when I walked into my room which is extra appreciated as AZ is so hot right now. Wish there was a bottle of lotion offered as most hotels do. Room was spiffy clean. Breakfast was a little lack later with only a sausage patty as a protein. The oatmeal and its toppings is plentiful though.

Friends

8/10

Excellent

12 Apr 2026

Deb

Breakfast was great & fresh. Staff very good. Room was a little less desirable with peeling bathroom paint on the ceiling. The beds were not that comfortable and sagged. The rest of the room was satisfactory.

Partner

4/10

Poor

08 Apr 2026

Tifani

Front desk lady was kind, but charged us twice for our room saying Expedia hadn’t done there part of the process. Room smelt so bad, like an ash tray even though it was non smoking. Needed towels and sheets for the pull out bed, but front staff was the only one working, so we have to go to the front desk. Room was average clean. Bathroom was less then average. Tub was gross. Was woke up at 6am with pounding on the wall and yelling from another guest in the room next to us, called the front, they said they would handle it. The pounding stopped, but he never quit yelling.

Family_with_children

8/10

Excellent

08 Apr 2026

Eder

Clean rooms

Family

8/10

Excellent

08 Apr 2026

Hazel

Bedroom was clean, bed comfy. Breakfast allowed for various dietary restrictions. Protiens could use a little improvement but over all wiuld stay here again.

2/10

Poor

05 Apr 2026

Philippe

Horrible place. Arrived at 1 am hoping to have a good night. It was a nightmare for our family with 3 kids. Homeless walking around and inside the hotel. Weird people going outside from elevator. I can keep going.. don’t waist your time

Family_with_children

8/10

Excellent

02 Apr 2026

William

Breakfast was good, the lady at the breakfast counter cleaning up was very nice always saying good morning to everyone.

Only issue I had was the morning manager was rude to his front counter help. She would be doing something and the phone would ring he would yell to her saying grab the phone and he could of grabbed it.

Family_with_children

10/10

Exceptional

31 Mar 2026

Jules

clean room

Self

6/10

Pleasant

29 Mar 2026

Salvatore

All-in-all, our stay was very good. The room was fairly clean with a few minor issues. Unfortunately, we did find ants in the room which was a bit of a turn-off. We also need had the breakfast as that definitely did not make us jump for joy. The staff, however, was very friendly;y and very accommodating as they helped us more than once with requests. The only other issue was the list of a parking fee which was hidden in a menu outside the home page. It was only $5 but I am one who does not appreciate fees being hidden and not out in plain site. I would have been okay with it had the fee been expressly written under hotel features. It was hidden behind another menu. So, for anyone booking at this hotel, know that overall, it was very good, but watch out for hidden fees and definitely don't stay there for the free breakfast. You get what you pay for.

Friends_and_family Family

8/10

Excellent

26 Mar 2026

Brenda

The staff were friendly and respectful. My room was clean and had a nice layout with a large couch, desk area and coffee counter with microwave and fridge. The free breakfast was decent and they also offered a workout room and laundry room.

10/10

Exceptional

25 Mar 2026

Alicia

Friendly

4/10

Poor

25 Mar 2026

Tabatha

We were supposed to have a kind size bed, there's no way our bed was a king. The room was not what was expected. There was a huge stain on the carpet. Looked like a pet stain. We realized our room was a pet friendly room, not requested. Asked for a change in room and they couldn't. The pool needs to be resurfaced. There were flakes in the pool everytime you touched the side. The ground around the pool needs done too. The paint/concrete flakes stuck to your feet. Our sink clogged and water pressure is awful. The breakfast is one of the worst hotel breakfast we have had.

Partner

4/10

Poor

24 Mar 2026

Brian

The pool is gross. The rooms are grimey and have electronics and cleanliness issues. The room layouts are bizarre. The location is somewhat sketchy. We won’t be staying here again.

Family_with_children

10/10

Exceptional

24 Mar 2026

Elizabeth

Comfortable bed, kid-friendly (we borrowed a crib & staff were accomodating and friendly), decent outdoor pool, and a good breakfast buffet to get us on our way before our flight home.

Friends_and_family Family

10/10

Exceptional

23 Mar 2026

Frank Frida

Pool was nice the deck around the pool is deteriorating needs to be re done other than that was great

Family_with_children

10/10

Exceptional

23 Mar 2026

Jennifer

Great staff, room was perfect, breakfast was perfect. Will definitely stay again

Family_with_children

10/10

Exceptional

22 Mar 2026

Jose

Clean room

Self

10/10

Exceptional

21 Mar 2026

Dayana

El cuarto estaba limpio, cómodo y bien ordenado, el agua de la alberca estaba salada, sin embargo, era muy cómodo estar en esa área, la persona que nos recibió en el mostrador ((James) excelente persona!! Cordial y amable, la “comida” pésima, no había buena comida, y realmente no es buffet

Friends_and_family Family

8/10

Excellent

21 Mar 2026

Leslie

Was great!

Friends_and_family Family

8/10

Excellent

20 Mar 2026

Patricia

I used the downstairs women's restroom. It was out of soap and when I told this to the front desk clerk, it was not immediately addressed.

Also I was disappointed that I didn't receive housekeeping services daily in my room.

Self

8/10

Excellent

19 Mar 2026

kathryn

Staff was awesome. The tub didn't drain well and water kept running, overall nice place to stay!! I guess there was a baseball team, and kids were running around in halls at night, parking was safe and so close to everything! So convenient!! Ahain staff was welcoming and so accommodating!!

Friends_and_family Family

8/10

Excellent

19 Mar 2026

Craig

Breakfast was good. Staff at check in were very friendly. Pool was very small.

Family_with_children

10/10

Exceptional

17 Mar 2026

Kim

Room was very comfortable. Staff especially the room staff very accommodating.
We enjoyed the complimentary breakfast. Shout out to staff member\"Patricia\". Patricia made sure food was hot and enough for everyone give her a Raise!

Partner

8/10

Excellent

17 Mar 2026

Deborah J

The staff is always friendly and very accommodating

Partner

6/10

Pleasant

16 Mar 2026

Michelle

Enjoyed pool, friendly staff

Family

2/10

Poor

16 Mar 2026

brittany

The room was absolutely disgusting had stains on the couch not actually a pull out couch just more like a futon and a trundle bed which was gross and so uncomfy couldn’t even sleep on it it had springs sticking out. ALSO HAD MOLD ON THE BATHROOM WALLS

Friends

6/10

Pleasant

11 Mar 2026

J R

General location was less than desirable

Family

4/10

Poor

11 Mar 2026

Lyndie

Breakfast was ok. Out of cofee often.

Family

2/10

Poor

09 Mar 2026

J. Christopher

Tried two different rooms. Significant mold in our second room. Ended up canceling the booking and changing hotels.

Family_with_children

4/10

Poor

08 Mar 2026

Rachel

Definitely couldn't tell it was a Marriott property! In desperate need of an update. Stained furniture and mattresses. Small fridge. Breakfast was lacking and what they did have wasn't good at all. Staff smoking right out side the front doors at all times.

Family_with_children

6/10

Pleasant

08 Mar 2026

Matthew

Hotel was ok, the one thing that I wish was better was the breakfast, was pretty poor

Self

8/10

Excellent

07 Mar 2026

Robert

Clean but needs updating. Friendly staff

8/10

Excellent

07 Mar 2026

Patricia

Room was clean. Staff nice. Breakfast was ok. The property is near a big mall so traffic can be heavy...but manageable

Partner

6/10

Pleasant

05 Mar 2026

Paige

Booked through Expedia so couldn't check in online. Room in an odd layout, some lights did not work, shower pressure was AWFUL. Room was quiet, clean, and spacious enough. Plenty of parking, close to food, and other stores.

Partner

10/10

Exceptional

04 Mar 2026

Ivy

The room and staff were great.

Family

8/10

Excellent

02 Mar 2026

Larry

Yes