SpringHill Suites Tempe at Arizona Mills Mall

United States , Phoenix Area - AZ
TEMPE, 5211 South Priest Drive
Show on Google | Map

100 reviews shown

8/10

Excellent

27 Apr 2026

Cesar

Friends

6/10

Pleasant

26 Apr 2026

James was professional and helpful. However, the morning receptionist was not helpful. I informed her that the water was clogged and not draining, which prevented me from taking a shower and caused me to be late for my meeting. She did nothing and did not solve the problem.

Self

10/10

Exceptional

26 Apr 2026

Lori

We had a pleasant stay.

Partner

8/10

Excellent

25 Apr 2026

Manuela

The staff was excellent. They would be good reason to return. Accommodations were very good. Because I'm fussy the elevators could be cleaner. The lighting in the room needs LOTS of improvement. The tub needs to be refurbished. Despite these observations I would be glad to return. James really put me at ease when we arrived. Thank you to all your staff.

Family

10/10

Exceptional

25 Apr 2026

Daniel

Excellent place to stay right outside of Phoenix. Very friendly staff, clean rooms, and great breakfast!

Partner

4/10

Poor

21 Apr 2026

Matthew

My truck was stolen from the hotel parking lot and the hotel staff said they have no cameras. I would not recommend staying at this location. I was stranded on vacation in Arizona.

Partner

10/10

Exceptional

21 Apr 2026

ROSELLA

Clean room, staff are nice

10/10

Exceptional

20 Apr 2026

Justin

Had a great stay

Friends

10/10

Exceptional

20 Apr 2026

Valerie

Great location, nice breakfast.

Friends_and_family Family

10/10

Exceptional

19 Apr 2026

Bryce

Was super nice

6/10

Pleasant

19 Apr 2026

Scott

Two hotels with the same name and only five miles apart. I went to the wrong one first. Plenty of dining options nearby.

Family

6/10

Pleasant

19 Apr 2026

Steffanie

Enjoyed the stay, good location for visiting our family.

Family_with_children

10/10

Exceptional

18 Apr 2026

Rowena

Breakfast is great and room is clean.

Friends

10/10

Exceptional

17 Apr 2026

Danielle

We stayed here for a quick one night stay after a concert. Friendly staff, clean and spacious room. Very close to airport. Convenient location however not a lot in the immediate area in terms of restaurants, activities, etc . I would stay here again if I needed a hotel in the phoenix area.

Friends

6/10

Pleasant

16 Apr 2026

Cynthia

The fire pit was only turned on 1/4 nights. Garbage under the bedside table. No linens for the pull out bed, and only 2 towels. The front desk people were pretty rude. Rude when i asked for linens for the bed. Rude when i asked for towels (we had 2 adults and 2 kids 2 towels weren't enough) and the rudest was the checkout lady who acted like we were disturbing her by talking to us. Practically glaring at us. The older lady who did breakfast most days was super sweet though! Everyone could take lessons from her!

Family_with_children

10/10

Exceptional

14 Apr 2026

Peggy

Conveniently located. Clean and a helpful staff.

Partner

10/10

Exceptional

12 Apr 2026

Claudia

Our room in the third floor was spotless which was a pleasant surprise because the exterior is a bit rundown. Jim and Alvin were exceptional in helping me check in early since I was traveling from a far. The AC was ok when I walked into my room which is extra appreciated as AZ is so hot right now. Wish there was a bottle of lotion offered as most hotels do. Room was spiffy clean. Breakfast was a little lack later with only a sausage patty as a protein. The oatmeal and its toppings is plentiful though.

Friends

8/10

Excellent

12 Apr 2026

Deb

Breakfast was great & fresh. Staff very good. Room was a little less desirable with peeling bathroom paint on the ceiling. The beds were not that comfortable and sagged. The rest of the room was satisfactory.

Partner

4/10

Poor

08 Apr 2026

Tifani

Front desk lady was kind, but charged us twice for our room saying Expedia hadn’t done there part of the process. Room smelt so bad, like an ash tray even though it was non smoking. Needed towels and sheets for the pull out bed, but front staff was the only one working, so we have to go to the front desk. Room was average clean. Bathroom was less then average. Tub was gross. Was woke up at 6am with pounding on the wall and yelling from another guest in the room next to us, called the front, they said they would handle it. The pounding stopped, but he never quit yelling.

Family_with_children

8/10

Excellent

08 Apr 2026

Eder

Clean rooms

Family

8/10

Excellent

08 Apr 2026

Hazel

Bedroom was clean, bed comfy. Breakfast allowed for various dietary restrictions. Protiens could use a little improvement but over all wiuld stay here again.

2/10

Poor

05 Apr 2026

Philippe

Horrible place. Arrived at 1 am hoping to have a good night. It was a nightmare for our family with 3 kids. Homeless walking around and inside the hotel. Weird people going outside from elevator. I can keep going.. don’t waist your time

Family_with_children

8/10

Excellent

02 Apr 2026

William

Breakfast was good, the lady at the breakfast counter cleaning up was very nice always saying good morning to everyone.

Only issue I had was the morning manager was rude to his front counter help. She would be doing something and the phone would ring he would yell to her saying grab the phone and he could of grabbed it.

Family_with_children

10/10

Exceptional

31 Mar 2026

Jules

clean room

Self

6/10

Pleasant

29 Mar 2026

Salvatore

All-in-all, our stay was very good. The room was fairly clean with a few minor issues. Unfortunately, we did find ants in the room which was a bit of a turn-off. We also need had the breakfast as that definitely did not make us jump for joy. The staff, however, was very friendly;y and very accommodating as they helped us more than once with requests. The only other issue was the list of a parking fee which was hidden in a menu outside the home page. It was only $5 but I am one who does not appreciate fees being hidden and not out in plain site. I would have been okay with it had the fee been expressly written under hotel features. It was hidden behind another menu. So, for anyone booking at this hotel, know that overall, it was very good, but watch out for hidden fees and definitely don't stay there for the free breakfast. You get what you pay for.

Friends_and_family Family

8/10

Excellent

26 Mar 2026

Brenda

The staff were friendly and respectful. My room was clean and had a nice layout with a large couch, desk area and coffee counter with microwave and fridge. The free breakfast was decent and they also offered a workout room and laundry room.

10/10

Exceptional

25 Mar 2026

Alicia

Friendly

4/10

Poor

25 Mar 2026

Tabatha

We were supposed to have a kind size bed, there's no way our bed was a king. The room was not what was expected. There was a huge stain on the carpet. Looked like a pet stain. We realized our room was a pet friendly room, not requested. Asked for a change in room and they couldn't. The pool needs to be resurfaced. There were flakes in the pool everytime you touched the side. The ground around the pool needs done too. The paint/concrete flakes stuck to your feet. Our sink clogged and water pressure is awful. The breakfast is one of the worst hotel breakfast we have had.

Partner

4/10

Poor

24 Mar 2026

Brian

The pool is gross. The rooms are grimey and have electronics and cleanliness issues. The room layouts are bizarre. The location is somewhat sketchy. We won’t be staying here again.

Family_with_children

10/10

Exceptional

24 Mar 2026

Elizabeth

Comfortable bed, kid-friendly (we borrowed a crib & staff were accomodating and friendly), decent outdoor pool, and a good breakfast buffet to get us on our way before our flight home.

Friends_and_family Family

10/10

Exceptional

23 Mar 2026

Frank Frida

Pool was nice the deck around the pool is deteriorating needs to be re done other than that was great

Family_with_children

10/10

Exceptional

23 Mar 2026

Jennifer

Great staff, room was perfect, breakfast was perfect. Will definitely stay again

Family_with_children

10/10

Exceptional

22 Mar 2026

Jose

Clean room

Self

10/10

Exceptional

21 Mar 2026

Dayana

El cuarto estaba limpio, cómodo y bien ordenado, el agua de la alberca estaba salada, sin embargo, era muy cómodo estar en esa área, la persona que nos recibió en el mostrador ((James) excelente persona!! Cordial y amable, la “comida” pésima, no había buena comida, y realmente no es buffet

Friends_and_family Family

8/10

Excellent

21 Mar 2026

Leslie

Was great!

Friends_and_family Family

8/10

Excellent

20 Mar 2026

Patricia

I used the downstairs women's restroom. It was out of soap and when I told this to the front desk clerk, it was not immediately addressed.

Also I was disappointed that I didn't receive housekeeping services daily in my room.

Self

8/10

Excellent

19 Mar 2026

kathryn

Staff was awesome. The tub didn't drain well and water kept running, overall nice place to stay!! I guess there was a baseball team, and kids were running around in halls at night, parking was safe and so close to everything! So convenient!! Ahain staff was welcoming and so accommodating!!

Friends_and_family Family

8/10

Excellent

19 Mar 2026

Craig

Breakfast was good. Staff at check in were very friendly. Pool was very small.

Family_with_children

10/10

Exceptional

17 Mar 2026

Kim

Room was very comfortable. Staff especially the room staff very accommodating.
We enjoyed the complimentary breakfast. Shout out to staff member\"Patricia\". Patricia made sure food was hot and enough for everyone give her a Raise!

Partner

8/10

Excellent

17 Mar 2026

Deborah J

The staff is always friendly and very accommodating

Partner

6/10

Pleasant

16 Mar 2026

Michelle

Enjoyed pool, friendly staff

Family

2/10

Poor

16 Mar 2026

brittany

The room was absolutely disgusting had stains on the couch not actually a pull out couch just more like a futon and a trundle bed which was gross and so uncomfy couldn’t even sleep on it it had springs sticking out. ALSO HAD MOLD ON THE BATHROOM WALLS

Friends

6/10

Pleasant

11 Mar 2026

J R

General location was less than desirable

Family

4/10

Poor

11 Mar 2026

Lyndie

Breakfast was ok. Out of cofee often.

Family

2/10

Poor

09 Mar 2026

J. Christopher

Tried two different rooms. Significant mold in our second room. Ended up canceling the booking and changing hotels.

Family_with_children

4/10

Poor

08 Mar 2026

Rachel

Definitely couldn't tell it was a Marriott property! In desperate need of an update. Stained furniture and mattresses. Small fridge. Breakfast was lacking and what they did have wasn't good at all. Staff smoking right out side the front doors at all times.

Family_with_children

6/10

Pleasant

08 Mar 2026

Matthew

Hotel was ok, the one thing that I wish was better was the breakfast, was pretty poor

Self

8/10

Excellent

07 Mar 2026

Robert

Clean but needs updating. Friendly staff

8/10

Excellent

07 Mar 2026

Patricia

Room was clean. Staff nice. Breakfast was ok. The property is near a big mall so traffic can be heavy...but manageable

Partner

6/10

Pleasant

05 Mar 2026

Paige

Booked through Expedia so couldn't check in online. Room in an odd layout, some lights did not work, shower pressure was AWFUL. Room was quiet, clean, and spacious enough. Plenty of parking, close to food, and other stores.

Partner

10/10

Exceptional

04 Mar 2026

Ivy

The room and staff were great.

Family

8/10

Excellent

02 Mar 2026

Larry

Yes

Partner

6/10

Pleasant

01 Mar 2026

ALMA

Staff is friendly and welcoming! The room was spacious and clean but the bed was not comfortable. Bathroom tub had some mold stains. An okay stay.

Family

4/10

Poor

01 Mar 2026

Katie

No night lights at parking lot to feel safe at the hotel. lot to

Friends_and_family Family

10/10

Exceptional

01 Mar 2026

Diane

Cleanliness of the rooms and customer service upon check in

Family

10/10

Exceptional

26 Feb 2026

Sophia

Friendly staff

8/10

Excellent

22 Feb 2026

William

The room was nice and the location was good

Partner

10/10

Exceptional

22 Feb 2026

Paul James

We were allowed to check in 20 minutes before the official check in time and James was very thorough at the front desk ensuring that we knew where all of the amenities are located on the property, the times of breakfast, and even made sure I knew where the most convenient door and parking lot to park for the shortest distance when coming and going from the hotel.
The room was spotless when we first arrived and stocked fully with lotions, soaps, shampoo and linens. Every staff encounter was very pleasant and fruitful.
The kitchen crew, absolutely wonderful! Those ladies were hard workers, ensuring a variety of foods prepared exceptionally well. The grits were very delightful! Thank you for that extra effort.
We were very happy that towels were well stocked at the pool side and the few times that no towels were pool side upon entering the pool deck, staff very promptly brought out fresh towels without needing to ask. And the evening service to start the fire pit happened without having to ask to start a fire. The staff are just amazing at anticipating needs
Overall, we got a great deal for such great service and a high quality stat! Comfortable mattress and pillows too!
I highly recommend this hotel!

Family_with_children

8/10

Excellent

22 Feb 2026

Corey

Clean room the staff are friendly. However, the hotel over booked the wheelchair accessible room so I got stuck in the non accessible room there may my stay a bit different to navigate the room with my chair.

Pet

10/10

Exceptional

18 Feb 2026

EMILIO

Room was spacious and clean.. but some stuff looks like it’s getting old and rusty…but just happy it’s clean! Breakfast buffet was yummy with over easy egg, turkey sausage and airfry bacon or it wasn’t oily but dry. I appreciated the older lady who was refilling the food and keeping the breakfast area clean and tidy… she was kind and cheerful! Would definitely come back!

Family

10/10

Exceptional

16 Feb 2026

Anna

Great breakfast

8/10

Excellent

13 Feb 2026

Rich

The room was comfortable . It was a nice room

Partner

6/10

Pleasant

09 Feb 2026

Joshua

Rather outdated. They cater to large sports groups of teenagers. Felt like a dorm and breakfast was a bust with so many kids running rampant.

Business Self

10/10

Exceptional

09 Feb 2026

Amelia

Staff here is amazing, they are friendly, responsive, and go out of their way to make the stay nice. The rooms are always nice. The entire experience it's so positive I happily come back. It's why I've stayed here multiple times.

Leisure Partner

10/10

Exceptional

06 Feb 2026

Jean M

james and rebecca provided outstanding service. and great restaurant recimmendation.

Leisure

10/10

Exceptional

06 Feb 2026

Kristie

Room was clean and comfortable, front desk clerk was very nice and funny.

Business

8/10

Excellent

05 Feb 2026

Raul

Room was clean. However, there must have been an event of some kind as there were a large number of teenagers/young adults staying who were loud early and late, slammed doors and overall were very loud. Not the hotel's fault, but should have not been that lax.

Leisure Partner

10/10

Exceptional

05 Feb 2026

Jenniffer

The staff is friendly and kind. The room was clean. I did request to have my room clean everyday because I did have a toddler with me so we had a lot of trash. So we just ended up throwing the trashes ourselves near the elevator trashes. No big deal. The complementary breakfast in the morning was mediocre. Just basic.

Business_and_leisure Family_with_children

10/10

Exceptional

03 Feb 2026

Jan

great room and great services

Leisure Self

10/10

Exceptional

02 Feb 2026

Ron

Clean

10/10

Exceptional

01 Feb 2026

Trung

Great spot

10/10

Exceptional

31 Jan 2026

Raymond

Clean, comfortable, and quiet. 10-12 minute drive from mill avenue dining/shopping. Good breakfast buffet. Not huge but multiple hot items with cereal muffins and bagels as well. Convienent store next door for food and drinks. Room has mini fridge and microwave. Tempe marketplace also 12 minute drive. Very close to airport

Leisure Self

2/10

Poor

30 Jan 2026

Kim

When we arrived at the hotel, I was told that they were overbooked, and that they had moved up to their sister hotel next door ... I was not happy, but flying out of PHX in the AM, so we moved on. We were given a room at that hotel, with one queen bed. They told me that this room was comparable to the room I had booked, which was two queens, as the couch folded out. My husband and I are 60 year olds - we don't sleep on fold out couches, that's why I hadn't booked that type of room. We were finally moved to a room with a king bed. It also happened to be a pet friendly room, that made us both itch all night ... The quality of the hotel was not what I had expected there. I had wanted the SpringHill Suites for a reason. I was very disappointed that I was not given the opportunity to stay there and rate that hotel. This experience is not what I expect when I book a hotel though Hotels.com.

Partner

6/10

Pleasant

27 Jan 2026

Jason

Only real complaint was the shower. Was very dingy and in need of repair

4/10

Poor

26 Jan 2026

Frank

Room was dirty. Hair in bed, hair in shower.

Business Self

8/10

Excellent

25 Jan 2026

Martin

The room was clean and tidy. The shower curtain smelled pretty musty.

Leisure Self

10/10

Exceptional

24 Jan 2026

Tanisha

The location is a 7/10 because there was a bunch of people walking around. As for the hotel itself, it was an amazing stay! Customer service was excellent, breakfast options were good, and pool was clean! I asked for housekeeping so we could get new towels , but i think the issue was the language barrier. Overall a great stay, and will definitely stay again!

Leisure Family_with_children

10/10

Exceptional

24 Jan 2026

Linda

Wonderful staff! Great facility! It was an older hotel that had been updated and they did a great job!

Leisure Partner

6/10

Pleasant

22 Jan 2026

Cheryl

When booking, watch out for the extra fees! You may want to call and clarify the pet fees, taxes, parking etc. One night booked @ $126 turned into over $200. Tub, shower need updated. Bathroom tile grout could use a good cleaning.

Partner

10/10

Exceptional

20 Jan 2026

Cyndi

Friendly staff, clean room.

Friends_and_family Family

8/10

Excellent

15 Jan 2026

Brittany

Management and front desk staff work great. Rooms were clean and nice. Breakfast was great. Just a heads up though, the area around the hotel is a little sketchy. It’s right across from a weed dispensary and there were police going down the road chasing a lot.

Business Family_with_children

10/10

Exceptional

12 Jan 2026

Kaitlyn

The property is very clean, as we were leaving they were cleaning the carpets. The staff that checked us in was very sweet, she informed us if we need anything there is always someone at the front desk.
We were taking our son to ASU and didn't plan to stay the night, but it was too late to head home to California so we booked this stay last minute. We called the front desk in the morning for toothbrushes and tooth paste and they had them waiting for us. The breakfast was missing a waffle maker would of made my morning better, but if you are in the area and need a room I would stay here.

Leisure Family

10/10

Exceptional

11 Jan 2026

Manuel

The sofa bed was dirty. We recommend that you can check often

6/10

Pleasant

08 Jan 2026

Mabel

The room was not in good condition, the shower had mold.
The room was dirty.
Overall, the person that greeted us was really nice.

Business_and_leisure Family

10/10

Exceptional

08 Jan 2026

Lana

Very friendly staff members

Leisure Partner

10/10

Exceptional

04 Jan 2026

Ross

Friendly staff clean room

Leisure Family

2/10

Poor

02 Jan 2026

Kennadi

We were given the key to a room that was dirty at first. Bed had literally been slept in. The front desk girl provided us another room thankfully but still. That made me question the cleanliness of the hotel in general. We only stayed one night for layover. For that, I am thankful

Business Partner

10/10

Exceptional

01 Jan 2026

Shahid

Size of room

Friends_and_family Family

4/10

Poor

01 Jan 2026

Stephanie

Staff was lovely. Breakfast was good. But boy do I regret staying here. The room was neglected (dirty tub, shabby stained sofa), the pool was locked early. The worst part was that I was charged a $50 \"non-refundable\" pet deposit when I chose it for their advertised $5 pet fee and $50 \"deposit\". On top of that there was anadditional $50 deposit. Ubsurd. I could have found so much better for that price! Avoid.

Friends_and_family Family

10/10

Exceptional

28 Dec 2025

Derek

Great room, clean, quiet.

Friends_and_family Family

10/10

Exceptional

28 Dec 2025

Ashley

Room was clean, very spacious and comfortable. Staff were pleasant and breakfast was delicious. Overall a great experience for me and family.

Leisure Family_with_children

10/10

Exceptional

18 Dec 2025

Mark

Very clean, aesthetically pleasing space. Couldn't make heads or tails of the coffee bar however. Plus it only had decaf. Small inconvenience!

Leisure Self

8/10

Excellent

06 Dec 2025

Melissa

Yes

Friends_and_family Friends

8/10

Excellent

01 Dec 2025

Wonja

It was hard to find the hotel at night. But staff was very kind and even I got upgraded a room. Thanks.

Leisure Friends

10/10

Exceptional

30 Nov 2025

Angelica

It was great

10/10

Exceptional

30 Nov 2025

Karen

The location was unbeatable, the staff friendly and the room was comfortable enough, the only \"bad side\" was the breakfast, the amount of eggs was minimal, everybody had to wait to get them

Friends_and_family Family

10/10

Exceptional

28 Nov 2025

Kristine

Courteous staff at check in

Leisure Partner

10/10

Exceptional

27 Nov 2025

Lior

Excellent stay with comfort and great location ⭐️⭐️⭐️⭐️⭐️

We stayed two nights at SpringHill Suites Tempe at Arizona Mills Mall, and it was an excellent experience from start to finish. The hotel is located in a convenient and quiet area surrounded by shops and restaurants, with easy access to main roads. Parking was spacious and well-marked, and check-in was quick and friendly.

Our King Suite was roomy, clean, and very comfortable — featuring a microwave, mini-fridge, coffee maker, and a smart TV. The bed was great, the air conditioning worked perfectly, and the soundproofing kept the room peaceful.

Breakfast in the lobby each morning offered a solid variety with fresh coffee, fruit, and hot items. The staff members were polite, professional, and attentive.

We also enjoyed the outdoor pool area, which was clean and nicely designed, perfect for relaxing in the Arizona sun. There’s also a small fitness center and ice machines available on every floor — very convenient for longer stays.

Overall, this property felt well-maintained and secure, delivering great value for the price. I’d definitely stay here again when visiting Tempe or the Phoenix area.

Business Partner

8/10

Excellent

26 Nov 2025

Shirin

Staffs are very nice, friendly and accommodating. Provides decent service and breakfast in the morning. They had laundry room, which was prefect for us with kids. Gym was great. The only thing I would say is that they probably need to upgrade certain things in the room, sofa and couch had stains that need replacing and carpet could get some cleaning, but everything else was good in the room, beds were clean and comfortable, couple of TVs, fridge, microwave table with chair, coffee maker, hairdryer, Ironing table with little closet to hang your clothes, good size drawer under TV for you stuff, we stayed in double queen bed with sofa that had bed under, you pull it out. Room sleeps up to 6 people.
Overall was a great experience, we were happy with everything. Thank you!

Business Family_with_children

10/10

Exceptional

25 Nov 2025

James

Nice plave

Self