Name: TownePlace Suites Tempe at Arizona Mills Mall
Address: 5223 S Priest Drive, Tempe, 85283, US

2/10

Poor

15 May 2026

Angellina

Terrible property. Does not feel like a Marriott. Motel 6 would be an upgrade from this property. Bathtub and shower head had mold and pubic hairs caked in. The bed and pillows smelled like body odor. All the lights were different colors. Rug felt wet and mushy when walking on it. All the secutity doors to enter the building were broken and wide open. The only silver lining was the woman working the desk.. she took us to 3 different rooms to try and find one that was not moldy and dirty. She apologized greatly and we settled for the handicapped room. Awful experience!

Pet

10/10

Exceptional

13 May 2026

Linda

The front desk staff were very pleasant and helpful. Breakfast was great, something for everyone! Complimentary Papa John's pizza each evening in the lobby was a very nice surprise! Rooms were clean, no complaints at all! After check out, I did notice on my invoice that they charged us for parking each evening even though we did not have a car. I called the front desk and they agreed to remove those charges. Certainly would choose this hotel again.

Partner

10/10

Exceptional

02 May 2026

Jordan Stephan

The free breakfast was phenomenal! Great options everyday. The staff was incredible. A couple shoutouts go to Christian, Tera, Vaunie & Edwin for the great customer service. I felt like I built relationships with these people. The hospitality was beyond my expectations. I would love to go back to this location next time we come into town. The pool was nice & clean as well. Thanks again everybody. Until next time! Highly recommend 10/10

Partner

8/10

Excellent

02 May 2026

Bernice

The outside of the hotel is a little rundown. The rooms are really nice. The tub was a bit dirty. The breakfast was really good. The pool was OK overall everything was good.

Self

8/10

Excellent

24 Apr 2026

Teresa

The breakfast was good, but the waffle iron wasn't working properly. The red and green lights were not visible.

Partner

10/10

Exceptional

22 Apr 2026

Danial

Just stayed 1 night. But it was comfortable and the staff was great. Would recommend it and will be back again.

Self

10/10

Exceptional

19 Apr 2026

Valerie

Our stay at the Townplace Suites was made to be exceptional by serving a hot daily breakfast and evening snacks, in addition to the full kitchen included in the suite. These amenities were very convenient and helped to reduce our overall food budget. We would highly recommend this property to anyone visiting the Phoenix-Tempe area.

Business

2/10

Poor

09 Apr 2026

Timothy L

The breakfast gave us food poisoning
And ruined our trip

Partner

10/10

Exceptional

26 Mar 2026

Nivea

Great stay! Room was very clean and quiet. Only negative was the bed was a bit uncomfortable but tolerable

Partner

6/10

Pleasant

25 Mar 2026

Matt

Decent place. Best price vs comps in the area. Laundry was free. Breakfast was alright. The place could use a refresh and desperately needs a deep clean.

Friends_and_family Family

8/10

Excellent

24 Mar 2026

Chris

My room was on the ground floor and a homeless man was filling his jugs with water. It woke me up at 1am. The staff was able to change my room to the other side of the hotel without any issues. They were fully booked during the busy spring break. I was quire impressed.

6/10

Pleasant

21 Mar 2026

Scott Matthew

While this property is marketed as a three-star hotel, the experience is more accurately described as a 2.5-star stay. The value is fair given the lower price point, but there are clear inconsistencies in both the facilities and the service.

The guest rooms are generally in good condition, featuring relatively new furniture and well-maintained kitchens. Silverware very old. However, the bathrooms were only partially updated during the last remodel, leaving the original bathtubs and showers in place. Similarly, the breakfast is a scaled-back version of the standard Marriott selection in terms of quality and variety; it is functional, but those expecting the full brand experience may be disappointed.

My most significant issue involved the guest laundry. The payment system for the modern machines was confusing and unreliable, neither machine were able to process a transaction. When I sought assistance, the front desk manager was dismissive, stating they could not help and had no information on when maintenance might arrive. They made no effort to inspect the machines or offer a workaround. Through further investigation on my end I found the older dryer functioned independently of the faulty payment system, which was the only reason I could finish my laundry.

While this is a viable budget-friendly option for a brief stay, the lack of professional concern from management makes it unlikely that I will return.

Self

8/10

Excellent

19 Mar 2026

Frances

The room was cozy and the bed was amazing. My main problem is the tv. Small for the room size and the volume was the lowest I’ve ever heard even after turning it all the way up.

Friends_and_family Family

6/10

Pleasant

14 Mar 2026

Mary

Staff was very helpful and kind. Property needs upgrades. Beds comfortable and cleaning staff excellent.

Family

8/10

Excellent

14 Mar 2026

Ruthshell

Clean. Quiet. Friendly staff.

10/10

Exceptional

13 Mar 2026

Lisa

The room was great. We had plenty of room for three people. The room was very clean, and the staff was very friendly. The only drawback was they do not provide breakfast on Sundays.

2/10

Poor

11 Mar 2026

Jeffrey

Dirty throughout

Self

8/10

Excellent

09 Mar 2026

Jimmie

Very good

Friends_and_family Family

10/10

Exceptional

08 Mar 2026

DEAN

Located close to Diablo Stadium. Restaurants and shopping!

Partner

10/10

Exceptional

05 Mar 2026

Timothy

Lobby and breakfast area were very clean. Our room was large and the kitchen was great. The pool was nice and the area was clean.

10/10

Exceptional

04 Mar 2026

Thomas

Clean and comfortable room. Good bed. Room amenities accommodate longer term stays, e.g., large refrigerator, stovetop, dishwasher, good laundry facility, gym.....

Partner

8/10

Excellent

01 Mar 2026

peter

Room was clean staff was nice

Partner

8/10

Excellent

28 Feb 2026

Diane

Staff at checkin was friendly. Room was average.

Partner

2/10

Poor

25 Feb 2026

JANET

Didn't have room I requested. Supposed to be roll in shower. Had tub. Previous guest extended stay in shower room and should have been told no as I had booked that room well in advance. Hotel management said they would try to find a room elsewhere with shower but left us sitting for well over an hour waiting without any communication

Self

8/10

Excellent

21 Feb 2026

Dennis

All was good except the outdoor doors that we’re supposed to be locked and only opened with a room key we’re never locked.

Self

2/10

Poor

13 Feb 2026

Mitchell

Double charged me for my stay

8/10

Excellent

09 Feb 2026

Akilan

Diego is vert helpful front desk staff. BF is almost same everyday.

6/10

Pleasant

05 Feb 2026

Douglas

Clean and quiet room and good breakfast, but our bathroom door wouldn’t close and with the wearing of paint on the door it looks this is not a new problem. Pool was ice cold.

2/10

Poor

02 Feb 2026

Bill

Parking is a HUGE issue. Called and was told that I would get a refund. Never got it. Called three times. Each time was told I would get a refund. Never got a refund. Was told to wait 5 - 7 day. That was in January. It's February.

8/10

Excellent

19 Jan 2026

Teresa

Lovely rooms with kitchens that are actually stocked with kitchen utensils.

8/10

Excellent

13 Jan 2026

Elizabeth Pastrana

La habitación estaba limpia.

8/10

Excellent

10 Jan 2026

Todd

Exceptional hotel. Clean, beautiful rooms. Comfy beds. Great sound proofing in rooms. I was right off the lobby, heard nothing. Breakfast buffet was awesome. Only complaint was the ac unit. It struggled and room was stuffy.

Self

10/10

Exceptional

23 Dec 2025

Martha

Liked kitchenette and staff very friendly

Leisure Partner

10/10

Exceptional

15 Dec 2025

Ambrose

Great staff ,mostly Rebecca

Leisure Family_with_children

8/10

Excellent

20 Nov 2025

Bobbi

Kind, helpful, and attentive staff. Convenient location. Walkable to the Arizona Grand Resort. Great value for the price. Downsides: the dispensary can make walking seem questionable at times. Smokers linger in front of the entrance. The shower needs updating. I couldn't get the room temperature just right. Would I stay here again? Absolutely.

Business

10/10

Exceptional

16 Nov 2025

Huiguang

High quality，clean and convenient to shopping

8/10

Excellent

03 Nov 2025

Madelena

Staff was friendly and efficient. She found a room close to the office for me. I really appreciated the kitchenette. I was traveling with a baby and the fridge, microwave, and dish soap really helped. My only complaint was booking a two queen but instead getting a sleeper couch.

Friends_and_family Family

8/10

Excellent

15 Sep 2025

Ralph Eric

The tub in room 223 felt like it was going to break it kept cracking when we shower it even has a dip in the middle.

Business Partner

10/10

Exceptional

10 Sep 2025

Carmen

Spotless room and friendly staff. Only downside was that it appears to be a smoking area very close to the main entrance, requiring breathing cigarette smoke to enter the property—otherwise, an excellent place for families given the kitchenette and laundry facility.
There is a $5 parking fee that I wasn't aware of; it should be clearly stated before the booking is made.

Business_and_leisure Family_with_children

10/10

Exceptional

22 Jun 2025

Home

Good service lady was great

6/10

Pleasant

07 May 2025

TODD

Bathtub looked liked dead body drainage, absolutely disgusting.

Business_and_leisure Self

8/10

Excellent

23 Apr 2025

Jackie

Nice place

Veey nice wound stay again.

Friends_and_family Family

10/10

Exceptional

19 Apr 2025

Evelyn

A great home away from home spit

This is one of the best hotel in AZ. I’ve been going there for years now and I always loved the breakfast served by the hotel and the staff is always friendly.

Friends_and_family Friends

8/10

Excellent

13 Apr 2025

Alan

Good place to stay for the price. Complimentary breakfast was a bonus.

Leisure Family

10/10

Exceptional

12 Apr 2025

allen

Apartments

My stay at this hotel was okay…I loved the size of apartment….

Self

10/10

Exceptional

09 Apr 2025

Sheryl

The room was great - clean, quiet, comfortable. Loved the kitchenette. The breakfast is good. The employees are friendly and helpful. And the price was good. I'd stay here again!

Leisure

10/10

Exceptional

07 Apr 2025

Sergiy

Great condition and upkeep i side and outside. Breakfast was good and well-stocked and managed.

The area was a bit noisy. One night I woke up by a loud bang outside. Other evenings traffic noise can be heard till 10-11 pm. Great place for a relaxing stay, otherwise. Fair price and great value I think.

Leisure Self

6/10

Pleasant

01 Apr 2025

Ronnie

Breakfast items were not kept hot. Eggs, meat, potatoes & oatmeal were all cold every morning.

They also tagged on extra fees (said because we went through 3rd party) that ended up room was about $100 a night more than advertised.

Just need to question all extra charges ahead of booking next time.

Leisure Family

6/10

Pleasant

31 Mar 2025

Joanne

Weird Odor

The facility was standard; nothing terrific. However, there was a very off putting odor in our room. I think it was the glue under the vinyl flooring. It was stronger in the bathroom and dissipated the farther away we stood. Thank goodness the bathroom was not attached to the bedroom. Never used the shower so I can’t give a rating on water pressure.

Partner

4/10

Poor

25 Feb 2025

Christy

The place needs maintenance. Bath tub is peeling off, ceiling has some rust above the bath and the room needs to be deep cleaned.
We called ahead for a crib but it wasn’t ready when we arrived past their check in time. Front desk has poor customer service. Housekeeping is every other day. They did not pick up our trash considering we have a baby with us. I wouldn’t recommend this place although it was accessible to many areas and the breakfast bar is decent enough.

Leisure Family_with_children

10/10

Exceptional

18 Feb 2025

Richard Lee

Quiet

Leisure Family

10/10

Exceptional

15 Feb 2025

David

We had our two dogs with us and property had lots of grassy area on site as well as a park across the street. Nice full hot breakfasts, different every day.

Leisure Pet

10/10

Exceptional

28 Jan 2025

Nancy

Comfy beds

Have never stayed at a TownePlace property before. The room was clean annd spacious and the kitchen was so great to have. Plus their beds are soo comfy I didn’t want to wake up :).. I’ll be back !!

Self

8/10

Excellent

27 Jan 2025

Rebecca Ann

Shower was cold

Leisure Friends

10/10

Exceptional

27 Jan 2025

Cornell

Friendly staff, clean room, comfortable bed, very big selection of breakfast foods and beverages, tasty too. I stayed 1 week and would definately stay again.

Leisure Self

10/10

Exceptional

26 Dec 2024

Kailen

Breakfast was great and the staff were friendly

8/10

Excellent

25 Nov 2024

Chale

Overall nice place to stay just wish the bathroom tub was cleaned better and the kitchen floor needed to be cleaned better. It would be nice if the rooms had a broom to sweep after ourselves especially if we are staying for a week or longer. Inwould stay here again when I am back in town.

Business_and_leisure Self

4/10

Poor

21 Nov 2024

Christian

The hotel doesn't meet Marriot's quality standards.

Business_and_leisure Partner

10/10

Exceptional

09 Sep 2024

Christian

very nice place to stay !

Business Self

4/10

Poor

19 Aug 2024

Donna

Catfished by a hotel. It was marginally clean, there were only two functioning outlets. And I couldn’t adjust the temperature in the room.

Leisure Family

6/10

Pleasant

13 Jul 2024

Orlando

A/c wasn’t working in our original room so they had to give us a smaller room

Leisure Family

10/10

Exceptional

22 Jun 2024

Brandi

It was convenient

Leisure Self

10/10

Exceptional

13 Jun 2024

Roger

I was pleasantly surprised. The property was well kept, and rooms were cozy and clean. It's location is convenient. Like I said , I'm pleasantly surprised and happy with the place.

Leisure Partner

8/10

Excellent

04 Jun 2024

Aiyanna

Parking close

Leisure Self

6/10

Pleasant

03 Jun 2024

Willie

I liked parking lot has great space and Front Dest Staff good job and pleasure to talk to. Breakfast has fell off person working that area not doing good job. Hot water for my Tea tastes like coffee and I hate the taste of coffee.

Business_and_leisure Friends

10/10

Exceptional

03 Jun 2024

Aiyanna

Cleanliness

Leisure Self

10/10

Exceptional

02 Jun 2024

Lorena

The room was nice and clean. The bath tub was yellow from caulking they just placed and it was stained. The wood molding were noticeably painted to cover the previous paint peeling and mold on the wood. The mattresses were spring boxes and not comfortable.

Leisure Family

10/10

Exceptional

29 May 2024

Sayantani

Love this !

Leisure Family

10/10

Exceptional

08 May 2024

donna

Late night check in. Great Breakfast

Arrived late evening. No one at the front desk. Called the hotel and no answer. Walked around and found the front desk person in the fitness room stocking waters.
Room was cold and I was unable to control the thermostat.
Great breakfast and friendly staff.
All in all a good stay and I would return.

Friends_and_family Friends

6/10

Pleasant

04 May 2024

Jasmin

Could of been better for a 4 night stay

The room was clean upon arrival, i requested twice on night three for house keeping to service the room, my request went unanswered by 3 people. We then requested a new room since it was already too late on the 3rd night. They did leave fresh towels in a plastic bag outside our room door. Their breakfast had great options. The studio room was spacious. Did not appreciate that there was no screen on the window so we could not leave the window open for fresh air. AC worked well. The available body wash, shampoo, and conditioner in the shower needed to be refilled.

Friends_and_family Family

10/10

Exceptional

26 Apr 2024

Rene

Personal was very nice, professional and courteous

Business Self

10/10

Exceptional

22 Apr 2024

Leigh

Breakfast and room was decent. Would stay here again.

Leisure Self

8/10

Excellent

14 Apr 2024

Emmanuel

Great experience and nice receptionist (Miss/ Mrs Lenient). Nice kitchen in the room. 👍

Business Self

8/10

Excellent

10 Mar 2024

Samuel

Quit and easy access for all events

Leisure Self

2/10

Poor

04 Mar 2024

Connie

Disappointing property

The pool was very dirty and the chairs around the pool in very terrible condition. The price of this hotel was extremely high price for what it offered We booked to stay for 2 nights and only stayed for 1 night and was not able to get a refund. Found a new and cleaner Marriott for 1//2 the price.

Business

6/10

Pleasant

19 Feb 2024

Veronica

Our room smelled like old fish. The room was tidy but looked old and dirty. The carpet looked like it hadn’t been washed in years, there were drinks and peanut butter in the fridge that I assume belonged to the previous guests. The freezer had an ice machine that I wouldn’t trust eating ice out of because it looked dirty. Lots of homeless people in the area. It was a central location though, so there were plenty of restaurants and stores around.

8/10

Excellent

04 Feb 2024

Paulo

Nice location and room, but smelled like smoke

Leisure Self

8/10

Excellent

18 Jan 2024

Catt

Hidden fees

No where do they state a charge for parking. After check out I received a charge on my credit card for $12 for parking. I also was not informed ahead that my room would be next to two rooms being renovated the adhesive smell was so bad we had to leave for several hours for our room to air out.
The place is in need of renovation so I am glad they are doing it. Warning before check in would be appreciated. Currently the bathroom fan is inadequate, the tub is rusty and the ceilings are in need of retexture.

The bed is good but aged. The pillows are comfortable. Kitchen has a sufficient amount of dishes and cookware to make the place home for a week.

The “free” breakfast is awesome! Real food: sausage/bacon, eggs, waffles and a bread selection

Partner

10/10

Exceptional

13 Dec 2023

Luis

I highly recommend this hotel.

4/10

Poor

25 Nov 2023

Rachel

We stayed for four days, and asked for housekeeping service. No one cleaned our room or even took out trash or gave us linens the entire time. I called about it every day, and they said they would come every day and didn’t. I asked for the floor to be vacuumed because we had spilled some crumbs and they told me I could borrow a vacuum. I called and asked for towels, and they asked me to bring my towels down to the front desk to get some more. I am not really picky but I am annoyed that I spent so much money and didn’t get basic things done.

Leisure Family

4/10

Poor

17 Nov 2023

Verified traveler

This hotel is nice in the lobby but rooms and tapestries need to be updated/cleaned. There were holes in the towels, bed sheets stained, couch was stained. The bathtub was rusty, the coffee maker appeared to have never been cleaned, there were crumbs in the silverware holder. The condition of the room appeared as no pride was taken in it.

Business

10/10

Exceptional

09 Aug 2023

Gabriela

Friendly service even at the breakfast time someone helping! Studio suite was very nice; refrigerator and small electric stove, large desk too.

Leisure Family

4/10

Poor

30 Jul 2023

LAURA

When pulled out sofa sleeper there was a syringe on floor. Then we checked the bed and there was a pill under the fitted sheet.

Leisure Family

6/10

Pleasant

03 Apr 2023

Verified traveler

Not what I expected

The kitchenette is a bonus. They have \"security guards\" who spend most of their time in the lobby. We had our car stolen in the back.They heard nothing. Do not to park there. Big signs they are not responsible for theft. they have NO cameras on property. Coffee great, breakfast offered so so. Would not stay there again. Emailed concerns and the stress of it all. They replied they will \"discuss at their next meeting\".

Friends_and_family Family

8/10

Excellent

13 Mar 2023

Tyler

The staff was very friendly. Room was nice as well.

Leisure Partner

10/10

Exceptional

05 Feb 2023

Lori

Nice place to stay

Great location close to freeways. Room was clean and comfortable. TV didn’t work at first, but a call to the frost desk resulted in a speedy fix. Grounds were nice, with a gas fireplace and pool area (not heated, so too cold to use this time of year). We stayed 6 nights and were told the housekeeper comes every 5 days (staff gladly exchanged used towels for fresh whenever we needed them) but the only cleaning was emptying garbages, bringing towels and running the dishwasher. Bathroom wasn’t cleaned and bed wasn’t made, which was disappointing. Other than that, everyone was pleasant and helpful and a big shout out to Ms. Shirl who was so energetic, professional and hard-working. She was so pleasant we looked forward to seeing her each morning to put a smile on our faces. She keep the breakfast bar fully stocked and always asked if we needed anything. Loved that there were gluten free muffins and oat milk available each day and even vegetarian sausages one morning. Would definitely stay here again.

Partner

2/10

Poor

04 Feb 2023

surinder

It’s beautiful close to hi ways shopping

Leisure Partner

10/10

Exceptional

31 Jan 2023

Joyce

Great location and easy access to I10 & HWy 60. So many fast food restaurants within 2 miles.
Staff was super friendly and helpful.

Leisure Family

4/10

Poor

29 Jan 2023

Sarah

Check in was delayed several times. After finally getting in to the room there was urine and hair on the toilet seat. The bed was hard as a rock. The next morning the front desk person was no where to be found for 15 minutes(the breakfast attended was searching for her) and they didn't have the promised airport shuttle so they ordered me a shady ass Uber and then tried to charge me for the free parking

Leisure Self

10/10

Exceptional

24 Jan 2023

Ronnie

Good

Partner

6/10

Pleasant

17 Jan 2023

Nicholas

Overall it was a decent property. My biggest gripe was the noise. Between the motorcycle group that was there reving their bikes early in the morning and late into the nights and some people literally blasting a loud speaker with horrible rap music that shook the whole building for hours, rest and quiet was hard to come by during my stay. Just be prepared for the noises and surroundings of a busy city when staying here. I had no issues with the physical property or staff.

Business_and_leisure Self

10/10

Exceptional

03 Jan 2023

Roderick

Great service.

Leisure Self

6/10

Pleasant

13 Dec 2022

Richard

Area is sketchy as are the people 'hanging around'.

Leisure Partner

4/10

Poor

11 Dec 2022

Katrina

The staff were very pleasant but the rooms need work. Stains up doorjambs, lots of rust in the tub, dirty windows. The noise from neighbours was terrible. Bedding and kitchen was clean. I felt unsafe walking in the area (I stayed here because the outlet mall was a 7 minute walk).

Leisure Self

2/10

Poor

11 Dec 2022

Ira S.

Dissatisfied

Parking lot around perimeter was dark and had very poor lighting. The lobby area was dimly lit. The elevator at the extreme end of the Corredor took a long time -30 seconds for the door to close. The room thermostat was not working at all, even though it showed it was set at 67°, at 1 AM I woke up sweating, and it was like 80°. I finally end up shutting the thermostat off.

Partner

2/10

Poor

05 Dec 2022

Shauna

Very disappointed in this Marriott property!

We waited over 15 minutes for someone to show up at the front desk to check us in. We arrived at around 7:00 pm. The smell of marijuana was horrible and even woke us up in the middle of the night smelling it.
The bed had hair all over the sheets, inside the bed!! had to change the bedding. Bathroom also had hairs in the tub. So gross. Very disappointing for a Marriott property.

Partner

6/10

Pleasant

26 Nov 2022

Dianne

We called the hotel while we were on the shuttle bus from the car rental back to the airport. The manager said his shuttle bus would be 20 minutes for the driver to get to the airport. He told us there wouldn't be a back up if we weren't there when the driver arrived. The bus ride from the car rental was only 10 minutes, so we felt this was sufficient time. We were on the bus for only 5 minutes when the driver called and said he was at the airport. We explained we were just about there. He said he had to go back to the hotel and he would come back to get us. We waited about 30 minutes and he never showed and never returned our calls. We had to call and Uber.

The next morning the shuttle driver was not friendly. No greeting in the morning. He just walked by us and opened the van door. I tried to strike up a conversation and asked how he was doing, all I got was an abrupt, \"FINE!\" The night front desk attendant wasn't an overly warm personality either when we checked in the night before evening.

The hotel room was okay. Not a lot of blankets on the bed if you like it cozy. Our toilet was plugged. The maintenance man was quite attentive and got it unplugged within the hour. In the meantime, I went to use the public toilet in the lobby and it was also plugged.

Don't expect much for breakfast. Milk and yogurt are only available if you ask the attendant for it. Hot breakfast is just a chimichanga in a microwave. Fruit was minimal. It's close to the mall and restaurants.

Leisure Partner

2/10

Poor

19 Nov 2022

Verified traveler

Bedbugs - stay away

I stayed here for two separate nights, on both stays, it felt like something was crawling all over my body when I was trying to sleep. Beds were extremely uncomfortable, pillows were some of the cheapest feeling pillows I've ever laid on. On the second night, woke up to a bedbug bite, turned on the lights and saw a bedbug crawling around the floor.

Self

8/10

Excellent

13 Nov 2022

Luis

The other people staying at the hotel definitely need to learn how to eat with manners and not eat like cows out in a pasture. Overall an amazing place to stay just wish breakfast had more selection

Leisure Self

10/10

Exceptional

29 Oct 2022

Janet

Great accommodations for pets, very friendly, helpful staff, beautiful rooms fully furnished with everything you may need.

Leisure Pet