Sonesta ES Suites Tempe

United States , Phoenix Area - AZ
Tempe, 5075 S. Priest Drive
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100 reviews shown

10/10

Exceptional

28 Apr 2026

Cecilia

The staff was pleasant and the breakfast was very good.

6/10

Pleasant

26 Apr 2026

Justin

Free breakfast, room was decent. Had to call for maintenance because our shower would not drain the water - the maintenance team did come quickly and fix the issue.

No room service - we were not told room service comes only every 5 days out you hand to request it the day before.

Additionally I called in advance and was told I could use 2 different cards when I checked in 1 for the deposit and 1 for the balance and was told that was fine. Got to the hotel and then was told I had to use 1 card for everything up front and then they could split the fees after check out which made no sense to me.

Hotel wasn’t bad if you’re looking for something basic with safe feel. If you’re looking for anything extravagant then this isn’t you’re go to. 6/10

Partner

6/10

Pleasant

22 Apr 2026

Julie

Room was clean
Sheets were clean but pretty old, yellowish spots.
Old furniture. But good for a nights sleep, while traveling.

Family

6/10

Pleasant

19 Apr 2026

Bertrand

Tooo pricey for what it was worth.

Partner

10/10

Exceptional

17 Apr 2026

Maira

Everything was great!

Self

10/10

Exceptional

17 Apr 2026

Nicholas

Great property and location

Self

8/10

Excellent

17 Apr 2026

kali

The Breakfast was amazing! the staff was super nice and helped us with any questions we had!
we flew in to stay here and honestly had no issues!
it was close to walk to areas an located in a nice area! :)

Partner

10/10

Exceptional

15 Apr 2026

Jurae

Clean, well stocked kitchens. Good for our stay

Family_with_children

2/10

Poor

15 Apr 2026

Sonia

Horrible experience. First they don't take Chime. I had to use a credit card when chime is like paying with cash. Then the room TV didn't work. The assistant manager Nancy was rude and unprofessional. As I'm reading a lot of the past reviews it seem that is a pattern, being rude and unprofessional to guest. Don't stop at my review read all of the reviews and they say the same thing when it comes to customer service. Is the most lousiest encounter you would want to avoid. My TV was not working and I just got there and was exhausted. I didn't want to move rooms I just wanted to sleep. The next day they try fixing it for 2 hours and nothing. I was trying to have a conversation with Nancy the assistant manager, and she was very argumentive when it should not have been. As if it was my fault the TV was not working?? At this point I just wanted to be compensated and she flat out sad no. As to tell me deal with it.. Never again and from what I read from past respond it seems as the owner doesn't care either from there respond to bad reviews.. STAY AWAY!!
unless you want your Day ruined by incompetent workers.And your money swindled. Please take my advice. You'll thank me later..

Friends_and_family Family

10/10

Exceptional

14 Apr 2026

ROXANNE

Pet friendly

10/10

Exceptional

13 Apr 2026

Brandi

Great room and clean property. Pool was not heated as told at desk and online. Breakfast was wonderful.

Family_with_children

8/10

Excellent

11 Apr 2026

Rafael

no breackfast but a super quiet clean room

Self

8/10

Excellent

11 Apr 2026

Connie

had an overall average stay at Sonata Extended Stay Suites. The room was clean, which I definitely appreciated, and the hotel served its purpose for what I needed. The breakfast was decent—hot and fresh, which was a nice plus.
The employees were very kind and receptive, and their customer service stood out in a positive way. While the property isn’t anything fancy, it’s a solid option if you’re just looking for a simple, comfortable place to stay.
Overall, it met my expectations and got the job done.

Partner

10/10

Exceptional

09 Apr 2026

Pooja

I was just there for overnight but loved the stay. Room was spacious and with kitchen with stove, fridge, microwave and coffee machine. Plus cups and plates. Very clean and nicely arranged. Breakfast was very well arranged and plenty of options. Absolutely love this hotel so far.

6/10

Pleasant

07 Apr 2026

Louise

Experience was good. They a weird machine in the room. I didn’t know what it was fore so we just left it alone.

Family_with_children

10/10

Exceptional

03 Apr 2026

Constance

Kitchen had want we needed.

Partner

10/10

Exceptional

02 Apr 2026

Kathryn

Love that there was a dishwasher and stove.there is a lot of activity to do, the staff was helpful, there is a lot a food places to go to, the best place for a hotel to be in & the pool was very fun, the hot tub was nice, the room is so big that the pull out couch is a has big as the real bed. the population there was so good people can make friends there just by playing in the pool with them you can barbecue there also and it next to the pool. High recommend this place!

Family_with_children

10/10

Exceptional

01 Apr 2026

Kathleen

Room was pretty clean except carpet. Needs a deep clean

Family_with_children

8/10

Excellent

30 Mar 2026

Nevin

Everything we great for the price. Staff, room and amenities

Family_with_children

2/10

Poor

29 Mar 2026

Analisa

Room 0211 was bad smelling. They didn’t want to refund or give one night free. I was getting sick and only one employee was trying to help. He moved us. To room 1011 very thankful of that. Upstairs was very noisy room needs to be upgraded. But thankfully we had a place to sleep

Friends

10/10

Exceptional

29 Mar 2026

Jacob

Got the two bedroom. The rooms were clean, Bathrooms clean, good working fridge and microwave. Only small complaint was there were tiny mosquitoes everywhere. Kept the kids busy for a while trying to kill them. Lol
Overall I Do recommend and we would stay again. Just bring mosqito repellent.

Family_with_children

10/10

Exceptional

29 Mar 2026

Zenopha

The only thing stopping me from rating this place a 10/10 are the t.vs and WiFi. The tv.s are very old models that are unable to play Netflix, and the WiFi isn’t strong at all. But other than that, everything else was amazing. Great location, kitchen and huge living room area, and very spacious 2 bedroom 2 bathroom. One more thing though, I didn’t like that one of the employees allows their huge dog into the main lobby area, the dog is super hyper and the woman/employee was letting the dog get too close to people, not everyone trusts a random dog. But if that corrected those few issues, everyone would be perfect.

Family_with_children

6/10

Pleasant

28 Mar 2026

Tara

Rooms were clean and nice layout.

4/10

Poor

28 Mar 2026

Robert

Room okay. Breakfast bland. Other guests extremely loud throughout the night several nights and no one to call… no one picked up from front desk.

Self

8/10

Excellent

26 Mar 2026

Thomas

Brwakfast was great. Even had a pancake machine. Had variety. Our room was on the street side so there was some noise but not bad. Excellent desk staff.

Family

10/10

Exceptional

26 Mar 2026

mary

All is good except the elevator was broken during my visit

Self

8/10

Excellent

25 Mar 2026

Robert

nice facility, a little old. breakfast could be upgraded as well

10/10

Exceptional

25 Mar 2026

Martha

Stars one night. Pool, room, breakfast were great. Room was bigger than expected.

Family

8/10

Excellent

23 Mar 2026

Michael

Great room and breakfast. Pool hreat hotuub dirty

Partner

10/10

Exceptional

20 Mar 2026

Carole

clean room great location

Partner

6/10

Pleasant

19 Mar 2026

Pamela

It was ok for a one night stay but obvious it was an apartment complex that had been converted into a hotel.

Friends_and_family Family

10/10

Exceptional

19 Mar 2026

Susan

Very efficient place to stay

10/10

Exceptional

18 Mar 2026

Krista

The room was very spacious! Loved having a kitchenette to cook!

10/10

Exceptional

17 Mar 2026

Doreen

Wow nice big suite with 2 separate bedrooms with bathrooms.. I will stay tgere again

Friends_and_family Family

10/10

Exceptional

17 Mar 2026

Jeremy

Great property, great location, and great staff

10/10

Exceptional

16 Mar 2026

Malcolm

Laundry room was excellent

Friends_and_family Family

10/10

Exceptional

16 Mar 2026

Sandra

We loved the 2 separate bedrooms and bathrooms!

2/10

Poor

14 Mar 2026

Baron

Too much noise where it was so bad I had to check out early. Management is rude snd incompetent lack of customer service skills snd comfortability.

Self

10/10

Exceptional

13 Mar 2026

Steven

This 2 bedroom apartment with a full kitchen, fold down sofa in the living room was absolutley perfect for our group of 3 adults and two teen agers. The location was perfect for an early morning deaparture from the Mesa Airport. Would strongly recommend this property.

8/10

Excellent

13 Mar 2026

John

The Property is older and has seen better days. But it was well maintained, clean and functional. The staff was very accommodating and friendly, and I would stay here again.

8/10

Excellent

12 Mar 2026

Luis

Room was ok, I stayed for 2 nights. Breakfast was good.

Self

10/10

Exceptional

12 Mar 2026

Celeste

Room was okay, awesome size, could just tell it was a little used tho. staff nice, breakfast was good, nice people staying there. As a female solo traveler i felt safe, but note there was outside access to where my room was in building four, but the area seemed okay, i walked around during day no problems and at night to the convenience store no problems. Pool and hot tub were nice.Id suggest this is great for families or if ur staying a long time, but I enjoyed my one night there.

Self

10/10

Exceptional

11 Mar 2026

Zahraa

Clean place for family but floor is not baby friendly my foot got back they should be clean but I like it the space and everything

Family_with_children

6/10

Pleasant

11 Mar 2026

Douglas

Friends_and_family Friends

10/10

Exceptional

09 Mar 2026

Cassandra

beautiful stay. I wasn't a fan of the door leading straight to the outside, but I have always preferred an inside door.

Self

8/10

Excellent

08 Mar 2026

Jim

Pool

Self

10/10

Exceptional

08 Mar 2026

Gregg

All was good. Nice breakfast

Partner

10/10

Exceptional

07 Mar 2026

STAYCE

The property is beautiful and room is cute and comfortable. Very peaceful amazing if you’re going to have a wedding or ect.

Partner

10/10

Exceptional

06 Mar 2026

Gynna

Staff was amazing and friendly.

10/10

Exceptional

04 Mar 2026

Dawn

Clean, spacious, easy check in.

Friends_and_family Family

10/10

Exceptional

28 Feb 2026

Samuel

Great price and location

6/10

Pleasant

28 Feb 2026

Brian

Stafff was great. EZ check in. Room is \"dated\" and showing signs of lots of wear & tear. Breakfast was not too appealing. Food was bland an unappealing. Obviously cooked in a microwave and place in serving trays.

Partner

4/10

Poor

25 Feb 2026

Katherine

Dirty room, drain in bathroom was clogged

8/10

Excellent

25 Feb 2026

Misty

Really nice clean room and comfy bed loved it would definitely stay again

Partner

8/10

Excellent

22 Feb 2026

Hilary

Great staff, very friendly

Friends_and_family Family

6/10

Pleasant

19 Feb 2026

Clara

Pet smell in the room. Otherwise, great location.

8/10

Excellent

16 Feb 2026

johnnie

Room smelled funny when we arrived. The smell did disappear. Everything was clean and they have a great bfast. The staff was friendly and accommodating. This hotel reminded me of a renovated appt complex. The only negative was how busy it was. Hard to get jacuzzi time with all the children.

10/10

Exceptional

10 Feb 2026

Tamara

Room was clean, great location and breakfast was good

Leisure Family_with_children

10/10

Exceptional

09 Feb 2026

Wendy

I need my reciept

10/10

Exceptional

09 Feb 2026

Mary Lou

The room was clean and staff was great! The grounds were very well kept.

2/10

Poor

09 Feb 2026

LaToya

Everything went wrong here

10/10

Exceptional

09 Feb 2026

joanne

All of it was great!! First time staying and will definitely go back again

Friends_and_family Family

10/10

Exceptional

08 Feb 2026

Kimberly A

The staff was very helpful. The room needed some attention. The bathroom was not real clean.

Leisure Partner

4/10

Poor

07 Feb 2026

Gregory

When we arrived the staff night staff member gave our room away even because we areived after midnight (12:20) when I should her that its says we asked for late check in and confirmation number she got very rude telling us we dont understand policy. After almost 35 minutes of this we heard her call someone on the ohone saying she gave them our room and they had to move. Next day we left to get food to return and our keys didn't work. Had to go to the front desk and get new ones which they were way nicer and kind. We asked to pay and the lady the night before used some other guest credit card to pay and everything seemed a mess. The room had trash left in it and the carpet was sticky.

Leisure Family

6/10

Pleasant

03 Feb 2026

Sady

I found the smell in the main lobby to be very strong. The rooms were ok but I did notice some blankets were dirty. Baseboards and flooring were dirty.

Leisure Family_with_children

6/10

Pleasant

01 Feb 2026

Craig M

Rooms could use an update

4/10

Poor

29 Jan 2026

Irina

Good location, nice building , the best was a kitchenette, but inside shower was falling apart, small tv, overall room was poor.

Business

10/10

Exceptional

26 Jan 2026

Grant

Thanks

8/10

Excellent

25 Jan 2026

Alisa

The room was clean and perfect for my daughter and I.

Leisure Family

10/10

Exceptional

21 Jan 2026

Andrew

Large, clean 2 bedroom

Leisure Family

8/10

Excellent

21 Jan 2026

Hector

Breakfast menu was fresh but could have a little more variety.

Leisure Family

10/10

Exceptional

17 Jan 2026

Taryn Ashley

We really enjoyed our stay. Everything we could have needed was in the room or walking distance. Staff was nice and approachable. Lower stars on breakfast because when we got down there it was very crowded and most food was gone. So, maybe get to breakfast as soon as it starts. Lol. Would stay here again and would recommend this place to anyone.

Partner

8/10

Excellent

17 Jan 2026

Judy

Staff were wonderful, helpful and courteous. Room was spacious, similar to a studio apartment. Breakfast was ok, had a variety of food. Easy to get on/off interstate. Pool wasn’t heated but hot tub was nice/ warm. Not fancy, but adequate for the price. I’d stay again.

Leisure Self

4/10

Poor

15 Jan 2026

leovardo

Safety. The door latch was missing screws, i had to go to office to have it fixed. I found old nlood stains on bedding and believe it or not a fake eye lash stuck the the bathroom door frame.

Business Partner

8/10

Excellent

14 Jan 2026

Anita

Staff was courteous, breakfast had lots of options and the food was good. The room was clean, lots of parking.
CON- no ice machine available

Leisure Partner

10/10

Exceptional

31 Dec 2025

Shauna

Yes clean

Friends_and_family Friends

10/10

Exceptional

29 Dec 2025

Mauricio

Everything perfect

Friends_and_family Family

4/10

Poor

25 Dec 2025

Idieh

No hot breakfast due to Christmas Day. I get it's a holiday and would have been nice to know beforehand. No hot water in the room; only got lukewarm after running for 15 minutes. Front desk lady rude at check in and when called about the hot water. She also did not explain that our room was at the farthest reach of the property, far from parking and right up along Priest which led us walking around buildings before finally realizing there were even rooms over there. Also informed upon check in that breakfast would be all good items due to the holiday. I usually stay at the Sonesta in Scottsdale and have never had issues of any kind. I was looking forward to a hot shower and hot breakfast during my stay, even though it was brief. I want to add that Jamie (Day desk person) was amazing.

Partner

2/10

Poor

23 Dec 2025

William

No hot water for 2 of 3 nights, and missing items when they supposedly repaired.

Business

10/10

Exceptional

23 Dec 2025

Roy

It’s was just a overall beauty

10/10

Exceptional

22 Dec 2025

Micheline

The room was perfect for a weekend getaway. I enjoyed having a kitchen to make meals for us to save spending money on other ventures. Great location. I definitely recommend and would return again in the future.

Leisure Partner

2/10

Poor

21 Dec 2025

Justin

Breakfast was bad. Got sick.

6/10

Pleasant

20 Dec 2025

William

Nothing else

4/10

Poor

19 Dec 2025

William

Cold shower 2 of 3 days

10/10

Exceptional

16 Dec 2025

Amin

Great hotel

2/10

Poor

09 Dec 2025

Lolita

Room was really bad. Torn furniture, dirty stained bed sheets,dirty fsce towels broken refrigerator, filthy carpet and then they had the nerve to try and scam me out of my deposit. I called 3 times and was told a manager would call me. I'm still waiting on that call. One front desk Lady in particular was very rude to Guest who were spending their hard earned money to stay there..Some of the WORST service I've ever received.

Leisure Family

2/10

Poor

05 Dec 2025

Barbara

The place was a mess. The rooms are disgusting with bedbugs everywhere that we gave up our reservation with no refund and went to another hotel.

10/10

Exceptional

04 Dec 2025

Mitch

Nice big room. Everything was as described and great breakfast.

8/10

Excellent

03 Dec 2025

Rick

Location it was clean and the staff was good.

Self

10/10

Exceptional

30 Nov 2025

Michael

Very Clean, Very Comfy! We got the necessary and long overdue rest we were hoping for!

Business Partner

10/10

Exceptional

29 Nov 2025

Maryann

Room was amazing! Clean and comfortable! Hot breakfast made it perfect for me!

Friends_and_family Family

8/10

Excellent

29 Nov 2025

Theresa

This hotel has a convenient location.

10/10

Exceptional

28 Nov 2025

Jose

Everthing was wonderful

8/10

Excellent

28 Nov 2025

Darla

Great place

Friends_and_family Family

10/10

Exceptional

27 Nov 2025

Marquisa

Great

10/10

Exceptional

26 Nov 2025

Vignesh

Price worth it

Business Friends

10/10

Exceptional

25 Nov 2025

Patrice

Suite was very accommodating!!

Friends_and_family Family

8/10

Excellent

24 Nov 2025

Joseph

What started as a speed bump was quickly resolved at the end of the night. I did have trouble checking in as card readers for deposit was out of order due to weather. I had to leave but on my return I was able to have everything resolved and checked in. I unfortunately did not get to enjoy the included activities, however looking forward to booking again for a longer stay next trip out!

Business_and_leisure Friends

10/10

Exceptional

23 Nov 2025

DEVONA

Excellent area, close to many things. Nice hotel, was able to check in early with no extra fees, room was clean and very nice.

Business

8/10

Excellent

23 Nov 2025

Esther

Clean. Quiet