Sonesta Simply Suites Phoenix Tempe

United States , Phoenix Area - AZ
TEMPE, 1335 W. Baseline Road
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100 reviews shown

2/10

Poor

26 Apr 2026

Edward

the pool was green from algae and they refused to let me in to lay on recliners even though i promised not to get in pool.so i transferred to another hotel with 3 days remaining and they refused the refund for final 3 days

Self

10/10

Exceptional

26 Apr 2026

Kimberly

Room was very spacious, clean, quiet. It was nice to have a full kitchen, including a dishwasher! I would definitely recommend this hotel to others.

Self

10/10

Exceptional

25 Apr 2026

Laura

Overall a nice experience and budget friendly. Love the apartment feeling. Quiet area, lots of parking, and a lot of shops near by.

Business Partner

10/10

Exceptional

25 Apr 2026

Louie

Yes

8/10

Excellent

24 Apr 2026

Leah

Great room very big

6/10

Pleasant

22 Apr 2026

Sarah

The Commode top was filled with old cigarettes burns and the room smelled bad. I am elderly and my back and knees killed me because the bed was too low. Also, the iron part of the rail that held the frame together was sticking out and it scratched a mark on my leg while trying to get around the be. The clerks were very, very nice.

Self

6/10

Pleasant

21 Apr 2026

Mercy

It was ok. It was just a place to stay for the night, nothing special.

Family

2/10

Poor

21 Apr 2026

Teresa

We have stayed here for about a month. Room was cleaned once and today I found out that they are charging for parking. The staff at front desk need more training on their new system. The rooms are old and need painting. There are repairs done on the walls and they are white and the walls are cream colored. The drains in bathroom don’t drain so both sink and bath fill up. Cleaned the air filter myself. It was black. Went to wash clothes and one was filled with dog hair. Told front desk about the dog hair and went back over a week later and dog hair still in washer. Hopefully we are out of here in the next few days. Waiting on our house to be ready to move in.

Family

4/10

Poor

20 Apr 2026

Olin

Staff was hardly present, room was semi clean, air condition was loud, as well as the refrigerator. There was no maid service for the week I was there.

Self

8/10

Excellent

20 Apr 2026

shawn

I will stay again

10/10

Exceptional

19 Apr 2026

Jamill

Loved the service and room was very clean

Self

10/10

Exceptional

16 Apr 2026

William Jason

Everything was clean and was in working order. Pleasant and friendly staff.

Self

2/10

Poor

12 Apr 2026

Clifford

My review is in no way directed at the staff at the front desk. They were all very kind. But this hotel was awful.

I checked into my first room and walked in and was immediately slammed with the smell of cigarettes.

I went back to the front desk and they moved me to another room.

The second room I went to had a different odor. The smell was stomach churning. Almost like someone poured sweet tea on the walls and let it ferment.

I opened the window and blasted the AC hoping to air it out and left for a few hours. It didn't help.

I thought I could make it through the night and would become nose blind to the smell, but the smell was so bad it kept waking me up throughout the night.

Finally, at around 11:45pm I asked the lady at the front desk if I'm could move rooms again or get a refund. Due to no fault of her own, she was unable to accommodate my request, so I just turned my key card in and left to sleep in my car instead.

Self

6/10

Pleasant

12 Apr 2026

Shanette R

No handicap plates to open the doors

Self

8/10

Excellent

11 Apr 2026

GERARDO

There was no house cleaning service during time stayed at the suites. They did not mention it when the hotel was chosen. They just provided towels as we need it

10/10

Exceptional

10 Apr 2026

Cheryl

The a/c worked really well. Nice room( studio) with a cooktop and micrwave. I was able to cook what i need to cook. The room was clean and up to standards. I enjoyed my stay and want to thank you.
Cheryl love

Self

8/10

Excellent

10 Apr 2026

Jamie

We stayed for 3 weeks while waiting for our rental to open. The room was spacious and the ac worked very well. It was fairly quiet, plenty of shopping and restaurants around. The pool needs to be cleaned better, it was cloudy and debris floating on the surface was gross, but the water temp was great. We stayed here because it had the best rate for the time we needed after I used my Expedia credits.

Pet

10/10

Exceptional

06 Apr 2026

Julie

Very clean, quiet, staff accommodating, gym well stocked.

Self

8/10

Excellent

31 Mar 2026

Krista

Nice, clean and the kitchen was a nice bonus. Had dishes and silverware to cook with. Pool and hot tub were a plus!

Partner

8/10

Excellent

31 Mar 2026

Eddy

Conveniently located near freeway exits, but traffic noise didn’t keep us awake at night, and the area felt safe. The bed was comfortable, the shower had plenty of hot water, and air conditioning worked well. The kitchen was adequate for making simple meals, and additional appliances like crock pots and rice cookers were available to borrow; the full size fridge and freezer was a big plus. We didn’t use the fitness center, pool, or BBQ grill area, so we can't speak to that. Staff was friendly and helpful, and we had no problem getting fresh towels or more tp when we aaked. Extra shout out to evening reception desk attendant Theresa, who went out of her way to hunt up a folding chair so both of us could work at the desk in our room at the same time. Would definitely stay here again.

Partner

8/10

Excellent

30 Mar 2026

Mark

Was very clean and stafff was polite

Family

8/10

Excellent

29 Mar 2026

Danny

None

Friends_and_family Friends

6/10

Pleasant

28 Mar 2026

dora

Staff were very friendly and welcoming. But the room itself was dirty walls and door were dirty. Quite smelly as well :(

Partner

10/10

Exceptional

27 Mar 2026

Rebecca Elaine

this is the second time we stayed at this property and we really enjoyed it. Great location, large room, nice pool, great staff, and close to grocery stores and restaurants.

Partner

8/10

Excellent

26 Mar 2026

Willie

Great

Partner

2/10

Poor

25 Mar 2026

Danya

We stayed at this hotel for 11 days during a baseball tournament, and unfortunately our experience was extremely disappointing.

We arrived late and received little information at check-in. Our room had soaking wet carpets from being cleaned just before arrival, with a large fan running. The next day, a strong chemical smell had been added to mask the odor. We were moved rooms the following day, but the new room smelled strongly of smoke and felt very stale—we had to buy air fresheners just to make it tolerable.

There were multiple unresolved maintenance issues: inconsistent air conditioning during very hot weather, no reliable cold water, and a TV that never worked despite a repair attempt.

We were also told housekeeping was not provided for stays under 14 days, meaning we had to take out our own garbage and exchange towels at the front desk.

At checkout, I waited at the desk only to find the staff member outside smoking instead of assisting guests.

Additionally, the hotel had a large number of grasshoppers throughout the entrance, hallways, and stairwells.

Overall, while staff responded when approached, the condition of the rooms and lack of resolution made for a frustrating stay.

Family_with_children

2/10

Poor

25 Mar 2026

Amy

Do NOT stay here. Looked and smelled like a crackhouse! Bugs and food everywhere. Stay ANYWHERE else!

Family_with_children

10/10

Exceptional

25 Mar 2026

Norma

Room was very clean and cozy. They had all amenities, we wanted. Pool area was nice and vlean. They also had a bbq

Friends_and_family Family

10/10

Exceptional

24 Mar 2026

Fiaola

Great staff! Bent over backwards for us.

Partner

6/10

Pleasant

24 Mar 2026

ALEJANDRA

The apartment was dirty when we received it and no one went to clean it up later, we stayed there for almost 3 weeks.

Teresa was really nice.

8/10

Excellent

23 Mar 2026

meghan

Theresa was such a good help at the front desk at check in. She help resolve a super confusing situation and got me into a ground level room which I always like because I travel with a service dog. I’ve stayed at other suites and this one was better than most. Just wish they had coffee other than the full coffee pot in the room with packaged creamer.

Pet

10/10

Exceptional

22 Mar 2026

Alexis

Clean , cheap

8/10

Excellent

22 Mar 2026

Jamie

We stayed for 3 weeks while waiting for our rental. Dogs were comfortable, room was spacious but needed more supplies in the kitchen, but we were able to make do. Due to credits on Expedia we were given a great rate.

Pet

8/10

Excellent

22 Mar 2026

Christina

Clean room. Nice staff, bed in room 130 was way too soft and bouncy though. We sunk to the middle

10/10

Exceptional

22 Mar 2026

kathleen

The hot tub was great but has inconsistent jets.
Great location, close to shopping, restaurants, movies, malls, coffee shops, etc. Centrally located for getting to Spring Training games.

Family

4/10

Poor

21 Mar 2026

Anthony

Grasshoppers everywhere including room. No shower curtain and drywall exposed

Business

10/10

Exceptional

20 Mar 2026

Lisa

Yes

8/10

Excellent

20 Mar 2026

Roger

Kitchen wash nicely equipped, though I did some cleaning of the area. Staff was friendly and helpful. The pool was a nice amenity. Overall a pleasant two week stay.

Self

6/10

Pleasant

19 Mar 2026

Linda Murray

Rooms were clean. Most of the staff was friendly, accommodating. Pool area was ok.

Family

6/10

Pleasant

19 Mar 2026

James

Place was overpriced as was all the hotels in the area. The road and the air conditioning was very noisy.

10/10

Exceptional

19 Mar 2026

James

Room was clean, shower hot, bed comfortable, staff friendly. Price good. WiFi sometimes would need to be reloaded in AM. Room is getting dated, but clean.

10/10

Exceptional

17 Mar 2026

Joseph

Absolutely perfect for what we needed! High School baseball program from Canada staying in the area for 12 nights. Was fantastic, great location, incredibly kind staff, rooms are clean, very attentive GM. No complaints at all. We will be back next year.

4/10

Poor

16 Mar 2026

April

It’s one of those hotels where you keep saying it’s not that bad until you are laying in bed and feel something on your leg. You pull up the covers and see a roach. Would not recommend.

Self

8/10

Excellent

16 Mar 2026

Gregory

Overall property was pretty good for a lower end priced place. Hotel did have some odd policies and lack of knowledge on the computer system. Also they only clean the room and such every 11 days. We were there 8 nights. Room was never cleaned bed made…. Each day we had to take towels to the front desk and exchange for new ones. Even thou a deposit was out in a credit card we were not allowed to room charge bottles of water and such. They also didn’t take cash. They wanted to do a separate credit card charge for each bottle of water, snack…. We went to the gas station instead. Employee at check in didn’t know how to charge deposit. When she sent manager a message to find out manager didn’t want to be bothered. I was told to come to desk at 11 pm when next employee arrived. I stood there for approx 10 mins and no employee was there.

2/10

Poor

16 Mar 2026

Arsh

The entire hotel smells like mold and dust. There's bugs all over the place. My room reeked with the smell of cigarettes (so much for non-smoking hotel) so badly that I had trouble sleeping, and all of my work clothing smelled like I was a heavy smoker (I have never smoked in my life) which was very embarrassing. All of the cabinets are falling apart or already dislodged. The towel holder rod in the bathroom literally fell apart holding a towel when I went to dry my hands. There was literal dirty underwear just casually sitting in the middle of the first floor hallway for multiple days. There were at least 6 grasshoppers just infesting the stairway and hallways for multiple days to the point that one of them lunged on top of me as I was just trying to go up the stairs and had to frantically shake it off. The plates in the kitchen looked dirty so I had to go buy paper plates. The blowdryer could barely dry my hair, it took x3 longer than it would normally take to dry my hair because of the model. The worst part about this experience was how thin the walls were. I could not sleep at night on multiple occasions. The noise of dogs frantically running around the room above me could be heard for over 6 hours. My room window was closed tight and even through curtains I could overhear full blown conversation (2 AM) for a few hours when I needed to get up at 7 AM for work, so I barely got sleep. The upstairs noise was a constant for all of the nights. The gym smelled like mold too....

Self

6/10

Pleasant

10 Mar 2026

Warren

Room was a bit dirty. Half of it looked newer, half looked much older.

Partner

10/10

Exceptional

09 Mar 2026

Nick

Clean, cool, and quiet. A+++

Partner

2/10

Poor

08 Mar 2026

Jose

Outside of building was good but the rooms smelled like pure cigarettes, hallways also smelled like cigarettes, no hot water also, I definitely will not be staying there again I’m sorry but I gotta be honest

Family_with_children

8/10

Excellent

07 Mar 2026

Daniel

Not bad at all

Partner

10/10

Exceptional

07 Mar 2026

Millie

My room had everything I needed. I prepared all of my meals so the fridge, stove top and microwave were nice amenities. There was a hair dryer available. The bed was comfy. The laundry room was convenient. I loved sitting by the clean pool and area. Lots of people used the hot tub. Beautiful sunsets to view by the pool and BBQ. Front desk staff are very helpful. There's a gym as well. I enjoyed my stay and the location was central to my needs at a reasonable cost. Thank you for having me!

Self

4/10

Poor

05 Mar 2026

Cesar

If you are not a smoker. Pass this one up. Smoke smell permeates every floor and every room.
The room itself was yucky, not clean.

Think Vegas casinos in the 90s

The layout was fine, but dirty

Front desk personnel was friendly

Would not recommend this place to anybody

4/10

Poor

04 Mar 2026

Pierre-Luc

Rooms are ok but old. Small TV, no usb output tu charge your device. Be carefull if sensible or allergic to animals

Self

10/10

Exceptional

04 Mar 2026

Jessica

Room was great! I was stayed for two nights, easy check in. The room had everything I needed the makeup wipe came in handy because I forgot mine! Definitely staying here again. Thank you

Self

8/10

Excellent

01 Mar 2026

Sal

Staff was great, the room was some what clean. We found cheetos on the floor in the kitchen and near the bed. The tub did not drain well and the drywall near the tub was rotted away.

Family

10/10

Exceptional

28 Feb 2026

Gerald

Staff was excellent received courtesy upgrade. Theresa!
Room worked well for us.
Laundry on in house.

Partner

6/10

Pleasant

26 Feb 2026

Marcel

The location was ideal for our visit to the Phoenix area with a reasonable rate. There's less service compared to standard Hotel's. The staff were friendly and helpful!

Partner

10/10

Exceptional

25 Feb 2026

Phoenix

The amount of desk space, full equipped kitchen, and that I could borrow a blender, crockpot, or other device from the front desk… these features were phenomenal for me. As a remote worker, I also owe my thanks to this hotel’s reliable wi-fi. I never had a single insect roommate and the room did not have any bad scent. I have never stayed anywhere this nice for this price!

Self

2/10

Poor

24 Feb 2026

Ryne

We stayed at the hotel for MLB spring training in Arizona and on the first day we saw 3 roaches crawling in the bathroom and then one in the drawers in the room. We notified the front desk and their response was that they are completely booked and can’t move us and come back the next day. The following night we found 3 more roaches in the kitchenette and took pictures to show management. We tried to talk to management several times and the front desk continued to say she was not there. This is very concerning because my 4 year old was with me and my 17 year old nephew and this could cause health issues or even bring roaches back home with us.

Family_with_children

10/10

Exceptional

21 Feb 2026

James

The staff was very friendly and the room had everything we needed.

Partner

8/10

Excellent

20 Feb 2026

Robyn

Clean room. Not “spotless”. Spacious. Nice amenities

8/10

Excellent

19 Feb 2026

Lehjade

Friendly front desk. Grateful to have a kitchen. I wish the sofa bed was comfortable but it wasn’t. The location is great.

10/10

Exceptional

17 Feb 2026

Becki

Clean rooms,friendly staff,warm swimming pool.

2/10

Poor

16 Feb 2026

Justin or Tamara

Do not recommend this place. It is unkept, dirty and unsafe.

Friends_and_family Family

2/10

Poor

16 Feb 2026

Jason

Not only the room was not good , they over book the room so I was not able to get the room I had a reservation.
It was terrible experience.

10/10

Exceptional

15 Feb 2026

Evilan

Excellent service, great place to stay!!

Leisure Family

10/10

Exceptional

14 Feb 2026

Ashley

Clean room, great price. I would always recommend this place. They have popcorn in the lobby until about 6pm. Great location, walking distance from mall and few fast food places. I love the fact there's a mini kitchen in the room.

Leisure Pet

8/10

Excellent

14 Feb 2026

Jessica

Very helpful

Business_and_leisure Family

6/10

Pleasant

12 Feb 2026

Ivan

The room was in acceptable condition, clean bed, clean bathroom, I spent 10 days and didn’t have room service once!!!!

Business Self

10/10

Exceptional

12 Feb 2026

Stephanie

Clean room and nice staff!

8/10

Excellent

09 Feb 2026

John

Night shift front desk staff was kind and knowledgeable.

8/10

Excellent

08 Feb 2026

Freida

Staff was awesome. Internet connection when checking in was slow so it took some time to check in. Room was big, bed comfortable, and basic tv channels. No ice machine, or breakfast but for the price I will stay again.

Leisure Self

10/10

Exceptional

26 Jan 2026

Jill and Kirk

Great and spacious room, the air freshener in the lobby is way too strong but great place to stay

Business

8/10

Excellent

23 Jan 2026

Jessica

nice area and a lot of things near by

Friends_and_family Family

6/10

Pleasant

23 Jan 2026

Caryn

The stay was good. Staff was friendly. Room was clean. Got bit up by something. But the biggest shock was the parking fees. I saw nothing about that and they said it was on their website, but I didn’t look at the website and see the fees. Also dog fee doesn’t include tax so that $75 ended up being $86

8/10

Excellent

23 Jan 2026

Tammy

The staff was great..Room was clean ..beds are comfy...Only thing is the shower heads need to be updated!! And a Sit down area for smokers.

10/10

Exceptional

21 Jan 2026

Trudy

We enjoyed our stay there, it was a great stay.

6/10

Pleasant

20 Jan 2026

Darrell

Checked me into a room that hadn't been serviced late in the evening. Room was warm and the AC was extremely loud. Overall the hotel is in serious need of an upgrade.

Leisure Self

8/10

Excellent

20 Jan 2026

Erika

The room was clean and staff was friendly

Leisure Self

10/10

Exceptional

19 Jan 2026

Taylor

Hotel is great. The area immediately outside is heavy crime area. Daily shootings, Dont walk to convience store alone. Area has been on news twice in one stay.

Business Pet

2/10

Poor

18 Jan 2026

David

The property was kept in good condition. The staff could use some work.

Business Self

4/10

Poor

18 Jan 2026

Tamera

The room was more expensive than worth. Hotel room was very outdated. The hotel smelled horrible. No water bottles unless you paid $5. I will not stay here again.

Leisure Friends

8/10

Excellent

17 Jan 2026

Keith

Room was clean amenities were good. Only complaint was no a/c or heating for individual rooms. Was hotter than I wanted.

Business Self

10/10

Exceptional

15 Jan 2026

Angel

Excellent check in process and clean room

10/10

Exceptional

15 Jan 2026

Jessica

Staff was great.

Friends_and_family Family

10/10

Exceptional

13 Jan 2026

Elesondra

Everything was great from the staff to the room

Business_and_leisure Self

8/10

Excellent

12 Jan 2026

Roy

nice room and kind front clerks.

4/10

Poor

12 Jan 2026

Jonathan

Felt dirty and room smelled like cigarettes.

Leisure Self

10/10

Exceptional

11 Jan 2026

Steven

The room was clean and I was left alone.

Business Self

6/10

Pleasant

11 Jan 2026

Lawrence

Yes Supposed to have breakfast on Expedia, but none

Leisure Self

10/10

Exceptional

11 Jan 2026

Clifton

Yes it was

Leisure Self

8/10

Excellent

11 Jan 2026

Edgar

Staff was nice, room was clean, provided towels

8/10

Excellent

11 Jan 2026

Joseph Anthony

Clean room

Leisure Self

8/10

Excellent

10 Jan 2026

Jill

Great location and friendly staff, my only complaint is the overpowered scent I think of an air freshener as you enter by the front desk. I found it too strong and made me feel queezy.

Business

2/10

Poor

09 Jan 2026

Eddie

They let me sleep in a cockroach infested room with my dogs

8/10

Excellent

08 Jan 2026

Michelle

The first room had a smell. But they gave us a different room

Business_and_leisure Partner

8/10

Excellent

08 Jan 2026

Welanye Regina

8/10

Excellent

06 Jan 2026

Robin

🙂

Leisure Partner

10/10

Exceptional

06 Jan 2026

randy

Always an excellent stay at the Sonesta. Staff is always friendly. I wish the prices didn’t skyrocket so much not just here but everywhere for baseball training season and the WM golf tournament. But none the less. Still a great place to stay. So many of my favorite places are close and convenient.

Business

8/10

Excellent

05 Jan 2026

Maria

Staff very nice

Leisure Partner

10/10

Exceptional

03 Jan 2026

Lourdes

friendly staff, clean, conveniently located, affordable for several days stay.