Motel 6 Tempe, AZ - Broadway

Motel 6 Tempe, AZ - Broadway - ASU

United States , Phoenix Area - AZ
TEMPE, 513 W Broadway Rd
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100 reviews shown

4/10

Poor

07 May 2026

Joan

Check in was with a machine. Issues with my toilet were not taken care of. I left without spending the night.

6/10

Pleasant

06 May 2026

Paul

The A/C worked. The shower curtain could have been cleaner. I didn’t have much contact with the staff. The property is well kept, but small.

Self

2/10

Poor

05 May 2026

Georgette

We stayed in room 227 and there was a foul smell like sewage coming from the bathroom and both nights we felt sick to our stomachs and I even got dizzy a few times. We couldn't cancel since we had previous reservations the night before . But they said they had no other rooms avail. I feel I should get a refund of at least half my money . We had no towels and ran out of toilet paper and there were also a lot of not so great people hanging out in the parking lot

Partner

8/10

Excellent

05 May 2026

Lisa

Clean room. Plenty of parking. Convenient location

Self

2/10

Poor

04 May 2026

Philip

Due to the fact they have gone to kiosk check in, they failed terribly. After 3 attempts to obtain my card key, all 3 failed to let me enter the room I had already paid for.On top of that, they're parking lot would not let me park my truck and uhaul trailer. I ended up paying for another room at a different motel. I attempted to get a refund from motel 6 and was denied. I will never stay at motel 6 again, and advise anybody to steer clear of them.

Pet

2/10

Poor

29 Apr 2026

Alexander

There was a kiosk in the office that connected to a call center in India and the speaker was so bad I almost couldn't get checked it. There were several crackheads in the parking lot in various states of consciousness. The room was actually half decent however it was literally just beds and a TV. No other amenities whatsoever. Spent the whole night wondering if my truck would still be there untouched in the morning.

Family_with_children

4/10

Poor

29 Apr 2026

Brenda

If you're looking for inexpensive, you get what your pay for. Will not stay there again. Couldn't get into the room. Very small rooms. Shower spilled water all over the floor, had to put a towel to stop from going to sleeping area. Staff was annoyed that i bothered the to open our door.
Check in was they a screen/monitor. Super wierd.

Family_with_children

2/10

Poor

26 Apr 2026

Jared

The ac was broken, and they wouldn’t let me change rooms. 95 degrees outside, with no ac all night. Cleanliness was horrible. Mud on the floor, stains on the sheets, horrible amount of dirt and dust around the ac unit, pee around the toilet, pretzels on the floor.
I genuinely felt icky being in this room. I ended up sleeping in my car instead.

Self

8/10

Excellent

24 Apr 2026

Blessings

Its was very decent for a motel 6

Self

4/10

Poor

21 Apr 2026

Sunie

Air conditioner did not work properly, it was warm in the room all night. The door did not close securely. And then when you slammed it close to close it we had to get the attendant to open it. Other than that it was ok. The girl running the front desk was awesome! The computer generated AI guy at the kiosk was horrible. I would never stay anywhere with that kiosk again

Partner

8/10

Excellent

21 Apr 2026

Crystal

The staff are very nice and helpful

Friends

4/10

Poor

20 Apr 2026

Nucarlreo

NO MICROWAVE, ICE MACHINE, or MINI FRIG. Everything had to be done at the Circle K.

Family

10/10

Exceptional

19 Apr 2026

Cynthia

Great!!

2/10

Poor

19 Apr 2026

William

I travel a lot so I stay in a lot of different hotels all over the country. I've had a few bad experiences, and this was one of them. When I walked in to the office and a kiosk with a webcam and a live person somewhere else in the world was the check-in method I should have cancelled right then and there. I gave it a chance though. Got my keys. Went to my room, it appeared clean enough. The air conditioner wasn't on, I turned it on. After about an hour the condenser never kicked on so the air conditioner was broken. The toilet seat was also very loose. I finally went back to the office to see if the guy in the kiosk could switch me to another room. Unfortunately they didn't have any available. Trying to get my stay cancelled and all nights refunded through the kiosk guy wasn't happening. I contacted the third party I'd booked through to see what they could do, they tried reaching the hotel and surprise surprise, no one answered. So now I'm waiting to see if I at least get the second night of my stay refunded and if I have to I'll do a chargeback with my bank for the first night. If it wasn't a tiny room and it wasn't in Phoenix where the sun makes everything extremely hot I wouldn't have needed the AC but it was a threat to my health and safety not having it. I hope the owner does the right thing and fully refunds me.

Partner

2/10

Poor

19 Apr 2026

David

Stay away. Dirty hotel. Hair all over the floors. Mold/black areas in shower, walls, corners, floors. Sink sprayed everywhere. Toilet leak resulted in standing water in the bathroom. Doors don’t shut/seal well. Clean towels had hair on them. Virtual check in, not live person in office. The list goes on. They upgraded me to a new room when I asked for my money back. I’m said you are going to charge me and they did not charge me more. He new room was better but the tub drain was not working so I had to fix it. You could see outside through the poorly mounted ac unit.

Self

2/10

Poor

16 Apr 2026

Jacinda

You check in with a virtual agent which is a little weird. The room itself was disgusting- I saw two bugs crawling around the room before I went to bed and the sink had no drain stopper. It was just an open hole which is probably where the bugs came up from but you could see all the buildup and stuff inside. The AC kept cutting out so I woke up in sweats (the setting wasn’t on AUTO). The bed is so thin and the pillows had to have been sat on by someone for 70 years because they were also so thing and yellowed and so uncomfortable. I’ve stayed at other Motel 6’s and none have been this disgusting and scary on the inside.

2/10

Poor

16 Apr 2026

Sally

There was no staff on site, obvious prostitution on site, the A/C did not work well, the room smelled bad, there was a weird door that the people in the room next door could very easily open and just blocked with a desk. I could hear everything going on in the room next to me. I would never stay at this hotel ever again, no matter how desperate I am or any other Motel 6 after my experience at your establishment nor would I recommend that anyone would stay there for any reason. I would have been better off sleeping in my car on the side of the road. The only positive is that the shower had great shower pressure but on the other hand I couldn't comfortably take a shower being nervous that someone would come in through the weird door and kidnap my granddaughter to use her in the obvious prostitution and drug use happening there. Extremely unsafe. I DO NOT RECOMMEND THAT ANYONE STAY HERE!

Friends_and_family Family

10/10

Exceptional

14 Apr 2026

Charles

Nice

2/10

Poor

13 Apr 2026

Christopher alan

parking was insecure. bad neighborhood. stayed 3 nights there were 3 loud fights and 1 arrest by police.
no human staff day or night.. only clerk in india to check-in. key not functioning 2x reset daily. sink/toilet/tub dirty.
bed mattress very thin. linen dirty.
no refrigerator, microwave in room. sode machine not working.

Self

2/10

Poor

12 Apr 2026

Roddy

The A/C wasn’t working properly, went to the front desk in the evening where I was told that there were no more rooms available. Stayed in a room without A/C for 3 days.

Friends_and_family Family

2/10

Poor

12 Apr 2026

Joo Tim

The staff is all remote on a screen somewhere in India. Even the front desk.
Poor customer service and charged me an extra $10 to check in 30 mins before 3pm. After I waited 4 hours

The room is dirty with cockroaches everywhere.

The bed is creaky and the room smells of cigarette smoke even though it was meant to be a non smoking room.

The walls are thin and u can hear everything from upstairs and the two rooms on either side and outside

Terrible. Never again.

Pet

6/10

Pleasant

09 Apr 2026

Nathan

AC worked well. Check in and out was done via webcam with someone at an offsite location, but it went smooth with no issues. Overall, I was not expecting much, I just needed a place to stay so I chose the cheapest option.

Self

4/10

Poor

09 Apr 2026

Chris

First room I was assigned the tub was filthy with a dark ring around the tub plus the bottom was filthy too. Get assigned a second room, move all my stuff into it and stay my first night there. Washed my face and brushed my teeth the next morning and the sink wouldn’t drain. Contacted the office, they sent maintenance which snaked it, took the piping apart to get to the trap and snaked it beyond the trap only to unleash a funk like no other and get black water all over my dog’s bed. Put it all back together, filled the sink with water only to have it not drain again. Was then assigned a third room that I had to move all my stuff once again. Third time is a charm I guess.

Pet

2/10

Poor

09 Apr 2026

Victoria

When you check in, you will talk to a machine. There is no one in the office. This place feels unsafe.

Family

6/10

Pleasant

08 Apr 2026

Judith

Basic no frills place to sleep. Bathroom door and fixtures showed lots of wear. Pet paw prints on a sheet. Noisy A/c unit. Lovely check in staff but weird interface with staff person on screen rather than live face to face

Friends_and_family Friends

2/10

Poor

06 Apr 2026

Victoria

It felt unsafe as there is nobody there. You have to check in with a machine with people who barely speak English. At least we did not understand what they said. If there is any problem, you can't get help as there is no one on site. I'd not recommend this place.

Family

6/10

Pleasant

06 Apr 2026

Slindokuhle

The room was okay for the price . But they is a room for improvement . I found a live bug on the curtain and had to call the front desk to come pick it up . That was unsettling but other than that the stay was okay . The staff was proactive because they didn’t waste time to help

Self

8/10

Excellent

05 Apr 2026

Brittany

Loved the location, had a very clean room, very quiet, my only downfall was the cable went in and out during my stay for hours but everything else was perfect

Partner

2/10

Poor

05 Apr 2026

Kevin

Check-in was conducted by via a computer kiosk, staffed by someone who could been literally anywhere. For the first time EVER when travelling in the US, I was required to provide photo ID for EVERY person in my group. While the woman on the other end of the internet connection was very friendly and attempted to be helpful, you simply can't manage a hotel off site.

We got to our first room and discovered the AC didn't work - and that the room was so small that both beds were pushed agains the walls. I complained (after waiting in line behind other people trying to check in via kiosk) and was given another room. But the key card didn't work because her internet connection was slow, so it took 10-15 minutes for the computers to synch and allow our room door to open. This room was slightly larger, allowing access to both sides of ONE of the beds.

I always thought the only things I required of a motel were a clean bed and a quiet setting. Turns out I was wrong: having a real human being available to address problems in person has been added to my list of \"must haves.\"

4/10

Poor

05 Apr 2026

Abel

Air conditioning did not work at all

Family_with_children

2/10

Poor

05 Apr 2026

Jeff

The building itself was barely maintained. There was no desk staff, only a virtual kiosk. Check-in took longer than normal through the kiosk and the room keys had to be reissued twice. The kiosk and lack of staff on site was a complete fail. I was told I would need to wait 15 minutes for staff to arrive in order to let me in my room.

The bed was literally a box spring with no mattress, probably the most uncomfortable bed I've tried to sleep on. The cable TV was inoperative. I could go on but why bother. If they cared they would have corrected these issues already. Never staying at that hotel again.

Self

6/10

Pleasant

05 Apr 2026

Zach

Pretty ridiculous to have to check in with a kiosk of a video to an off site employee

2/10

Poor

04 Apr 2026

Kimberly

We left and found a new hotel. We were reimbursed.

Family_with_children

10/10

Exceptional

04 Apr 2026

Timothy

Look it's an older property so you're obviously going to run into some imperfections, but that's also why you're going to save some bug money too. Anything outside of reasonably repairable is going to be imperfect but the property is being maintained and maintained at a level most other properties aren't living up to so kudos where they belong. Tiffany and the team dona terrific job keeping their little spot as safe as possible and it's noticed. It's an overall terrific little spot.

4/10

Poor

03 Apr 2026

John

Ac was annoyingly loud and not reliable.

Self

4/10

Poor

03 Apr 2026

susana

The room was clean but the smell of fabuloso was to strong,the towels with so many holes, and no shampoo and conditioner, no amenities at all, very disappointed with the price, i requested a extra blanket and they don't have extras so i has to buy one,

2/10

Poor

02 Apr 2026

Emad

Disgusting!

Self

4/10

Poor

31 Mar 2026

Alvina

There were roaches and toilet was leaking not enough towels or washcloths for my family ask for more towels but only 2 set of towels were given still wasn’t enough for my family so i bought roach spray so we wouldn’t take travelers back home with us and towels n washcloth room was too small not what it looked like in the pictures..

8/10

Excellent

31 Mar 2026

Zina

Airport shuttle was easy to find and checking in on the after hours kiosk was straight forward. Air conditioning was perfect for the unusual warm temps in March. Check out was effortless.

Self

10/10

Exceptional

29 Mar 2026

Robert

Clean room, air conditioning working properly .. parking was kinda tight but fine

Self

4/10

Poor

29 Mar 2026

Damian

Hard to recommend this motel, unless you only need subpar bed & shower. They don’t have anyone working in the lobby or answering the phone. You literally walk into the lobby and talk to a video kiosk with someone overseas.

Returned on 2nd night and the room did not get cleaned and my key didn’t work. So I had to
Got back and talk to the AI kiosks.

Friends_and_family Family

6/10

Pleasant

29 Mar 2026

Mario

Stay was fine overall. What thru me off was having to check in with someone on a video call. I’m all for having people work, but was it not possibly to find someone local instead of outsourcing to some video call center in presumably another country? I get the video call check in process if we’re in places like Miami or Vegas, but Tempe AZ? Please let’s be serious lol

Friends_and_family Friends

10/10

Exceptional

28 Mar 2026

Timothy

Tiffany keeps this place clean and safe

Self

10/10

Exceptional

28 Mar 2026

Timothy

Perfect and strong Air Conditioning! Clean room! Tiffany was the best!

Friends_and_family Friends

8/10

Excellent

27 Mar 2026

GONZIE

Excellent air conditioners. Hot water for showers, and pretty quiet.

4/10

Poor

27 Mar 2026

Lupe

Room is clean but no amenities, mattress is worn, sink is disgusting and faucet sprays water all over. I’ve stayed there before 3 nights at a time and i feel so grossed out by the time i check out. I know you get what you pay for, but you’re still paying for a good night’s sleep which I never got.

Self

2/10

Poor

27 Mar 2026

CESARE

This place is nothing short of awful. Never again. Check-in is at a video kiosk with people on the other end

10/10

Exceptional

25 Mar 2026

Melissa

Parking pet friendly,clean quiet

10/10

Exceptional

25 Mar 2026

Melissa

Room was super clean, super quiet,and my dog was comfy 😊
Great staff.
Coffee is offered in the lobby early.
The location was perfect for us.
Would recommend to anyone!

Partner

2/10

Poor

24 Mar 2026

Tracy

So disappointed in this property. Let me start off by telling you when you go to check in there is not a human being there to check you in. You will be checked in virtually with an agent at another location. Yes you got that correct it's a virtual check-in so you stand in front of a TV with a camera and you speak to a live person that is located in God knows where and the machine spits out your key card. I really had no problem with that it was the fact that I paid nearly $100 to have somewhere to sleep only. The bathroom was not so great but when I went to take a shower the next morning I discovered all kinds of mold and filth inside the shower area and refused to get inside of it. I found an employee who I told about the issue her comment was \" okay\" I wish they would have saved me the trouble and the money and let me just sleep in my car for free! Also got up in the middle of the night to use a restroom and the toilet is leaking from underneath and I stepped into a huge puddle of water. This location used to be okay but not so much anymore. Super disappointed and disgusted. Motel 6 called me to ask about my stay I told them and they did absolutely nothing about it didn't even care. Didn't offer me a free night or even a discount on another night absolutely nothing. So motel 6 thanks for letting me start my day without a fresh shower!
You need to do better! What a ripoff!

4/10

Poor

24 Mar 2026

Vinay

It’s very basic compared the price charged

Friends

4/10

Poor

23 Mar 2026

Holly

The property was not as described. My phone could not pick up the wi fi. There was no hair dryer or iron in the room and it smelled of stale cigarettes.

Partner

8/10

Excellent

23 Mar 2026

Yaneyra

Property was surrounded by many restaurants, easy to walk to. The room was pretty small for us, but not bad.

Family_with_children

8/10

Excellent

22 Mar 2026

Lucille

Our room was good enough, 3 ppl and 2 dogs. We did a late check-in, and I was very surprised when a motel worker had called me personally to ask when we should be arriving; that was a great gesture because I was too preoccupied trying to drive at night.
Checking in with the live person kiosk was challenging and tedious, however the rep was very professional and thorough.
Our room initially was clean and tidy. Microwave and fridge was a big plus. Ac worked wonders during the heat wave weather. My only complaint for the room was that the sink drain doesn’t drain. Whatever.. we just used the shower to brush our teeth and wash up. The toilet and shower was very clean and great water pressure! The cleaners never came by to clean rooms during our 3 nights, but if you call front desk, they are more than happy to provide extra towels, trash bags, and toilet paper. Parking was fine. The dog potty seemed pretty clean. But too bad no ice machine.
Overall our stay was okay for the deal we got :)

Friends_and_family Family

2/10

Poor

21 Mar 2026

Samuel

I have stayed in Motel 6 a few times. But this is one of the motels that really disappointed me. They were cockroach, small fly, hairs on towels and pillows. But I guess you get what you paid for

Family

2/10

Poor

21 Mar 2026

Haley

DO NOT STAY HERE! First off, there are no in person employees as far as I am aware. Check in, check outs, and complaints occurred through a kiosk to an employee who was on Zoom and off-site. When I arrived to my accommodations, I discovered my room was not clean at all. The sheets and towels were full of hair from all parts of the body, and the sink was covered in toothpaste. Somehow, a large moth and many small bugs got into my room. The worst part of the stay is that there are roaches. I saw a roach in my room, and when I informed the front desk all they offered was a lack luster apology for the “inconvenience” and made a comment about how I “should have said something earlier”, despite me reporting this incident as soon as it occurred. Obviously this is a Motel 6- I wasn’t expecting a five star stay, but this was beyond my worst nightmares.

Self

6/10

Pleasant

21 Mar 2026

Jeffrey

The floor of the room was dirty. It's a typical budget hotel.

Self

2/10

Poor

20 Mar 2026

JAMES

The person who checked us into the room was in India and we interacted through a kiosk in the tiny office. The English of the person was bad and they didn't understand me. For example, he kept saying \"two others\". I kept telling him there was just two of us. I'm not an others. Many extra step than it usually takes to check in. I needed to scan my badge for him, since he was in India. Also, he needed a picture of me posing while holding up my ID. Not just me, but also my adult son had to provide an ID and pose with it. And the rental car license plate number was mandatory. Can't check in without it. The door to the room was bowed in and barely functional. There was no shampoo in the room. Our room was above the garbage dumpster, and the early morning trash pickup was very loud. Crazy place.

Family

2/10

Poor

20 Mar 2026

Miranda

a random man literally walked up to me in my car. there was dirt all over the floors and the bottom of my feet was literally black. and there was someone else’s hair all over the shower.

Partner

6/10

Pleasant

20 Mar 2026

David

Yes

10/10

Exceptional

19 Mar 2026

Jennifer

Gret

4/10

Poor

19 Mar 2026

John D

I would not stay here again . Motel 6 is terrible

Self

6/10

Pleasant

19 Mar 2026

Joshua

It was clean and pretty quite

Self

4/10

Poor

17 Mar 2026

Pablo

The maintenance

4/10

Poor

16 Mar 2026

Antoinette

Check in was a nightmare, a kiosk where a man with a very thick accent attempted to direct me on check in. His words were being close captioned and even the captioning couldn’t understand him. At one point it said he was talking about Pokeman and something about a black mask. It was seriously aggravating. After several minutes he told me my key was below in the machine. It was not. Eventually someone came out from the back, opened the machine and spent several minutes trying to reload the key cards. When I finally got to my room it appeared clean. There were several long dark hairs in the bathroom. The bedding was fine but the beds themselves were lumpy and very uncomfortable as were the pillows. The tv turned on but every station stated the signal was too weak or unavailable. The air conditioner was effective but loud. I would never stay here again and would advise anyone thinking of stay to reconsider.

Self

4/10

Poor

16 Mar 2026

Lena

Parking felt safe

8/10

Excellent

15 Mar 2026

Cher

All and all it was a pleasant stay. Everything was clean for the most part however the floors were dirty. Our socks and feet got filthy. My r

2/10

Poor

15 Mar 2026

Jazmin

They never came to clean the room, roach was crawling on the bed. Needs maintenance. People where screaming at the middle of the night.

Family_with_children

6/10

Pleasant

15 Mar 2026

Joshua

Yes

Self

4/10

Poor

15 Mar 2026

Patrick

Virtual check in. Didn’t like it.

Self

6/10

Pleasant

14 Mar 2026

Patricia

Floors and walls have been updated in the last decade, but nothing else. The door lock didn't work. Bathroom sink wasn't in the bathroom. Mattress was uncomfortable. AC was loud. Room was clean.

Family

2/10

Poor

12 Mar 2026

India

The two rooms I reserved was nasty. I checked in through a kiosk machine, so I was unaware how to report the rooms because it was not a physical person onsite. The heater didn't stay on. It was food in the rooms. Shrimp shells in one room. No clean towels in neither hotel and dirty tubs. Also it was roaches in the room and one was found in the bed. I have been trying to reach someone to help me and NO I DONT WANT A COUPON BECAUSE I WILL NEVER VISIT ANOTHER MOTEL 6.

Family_with_children

10/10

Exceptional

11 Mar 2026

Mercedes

Great staff! Really interesting the live customer service kiosk they have in the office. The in-person manager is nice and will try to work with you on certain things if they can. However... Have seen some crime in this area, the kiosk goes by the book and does not personalize service to your situation no matter how unfair and even if you literally did everything right, there's almost nowhere to walk your dog on property with almost the entire property being parking lot gravel and cement, and there are \"no dogs on grass\" signs in the few grassy areas that are here. And the rooms are pretty small if you have more than one bed. One bed all the way against the air conditioner underneath the window (the person lying in that one better love cold air), and the other bed all the way against the other wall with there being maybe a foot and a half in between beds. So not a lot of room for a lot of stuff. Perfect for a single person or a couple of people with just a couple of bags each. But bathrooms are a bit roomy, shower is good, TV good, decent sized fridge bigger than your typical \"mini\" fridge, small microwave (in rooms with a mic/fridge) combo. Oh! One more thing. If you book a room with a microwave and fridge, do not expect that to be the room that comes up in their system when they pull up your reservation. I have booked this room multiple times on different platforms, INCLUDING their very own My6 app, and each time I have to pay an extra fee when I go to check to be upgraded.

Pet

2/10

Poor

09 Mar 2026

Charmony

We had no hot water, had to take cold showers. We were locked out both rooms and had to go back and exchange keys no reason was given for why the keys was not working

Family_with_children

2/10

Poor

08 Mar 2026

Fernando

They Gave Our Away... I Was Very Upsetting And Need My Refund Back

2/10

Poor

08 Mar 2026

Nicholas

I do not recommend they do not have a person at the front desk. There is just a TV screen with somebody who knows where for check-in The room was dirty. The property was extremely uncapped and I’m almost positive. There was a legal prostitution happening in the rooms around us. Stay away

Family_with_children

2/10

Poor

08 Mar 2026

Carla

We found a roach & bed bug. I would run from this property

2/10

Poor

08 Mar 2026

Casey

The room and the whole complex needs attention, especially since you're overcharging. It looked like my door had been kicked in, at least once. Terrible motel.

Self

2/10

Poor

08 Mar 2026

Ruby

I don't feel safe it has rotaches in bed and bathroom its smell horrible

Self

6/10

Pleasant

08 Mar 2026

Lindsay

Although my room was not ready for about two hours after check-in time, the property manager did allow me to keep my suitcase in the janitor closet so I could do the things I needed to do in Tempe that afternoon. The room floor was sticky and there was no coffee pot in the room. The location was convenient for Uber and activities between Mesa & Tempe

2/10

Poor

08 Mar 2026

David

Room was dirty. Parking lot is tiny. There is no one on site to take care of customers. You have to talk to someone on a computer screen who could be in India for I we know.

Family_with_children

2/10

Poor

07 Mar 2026

Shannon Alise

Dirty, loud, no refrigerator or blow dryer

Friends

2/10

Poor

07 Mar 2026

Harriet

yes

Family

2/10

Poor

07 Mar 2026

Victoria

The place has no actual person at the front desk very inconvenient to check in with the machine my keys stopped working. There’s bugs in the room just not very accommodating at all. Definitely a last resort.

2/10

Poor

06 Mar 2026

Lupe

I was given the handicapped room. The sink was falling off the wall and the drain had garbage probably from the last person that stayed there. Floors were dirty; the wet towel on the floor turned black when I slid it on the floor. AC is very loud and the garbage truck wakes you up in the middle of the night. Also, a couple of the staff members knocked over a cart or boxes and fell on my car making a dent on the hood. I reported this to the person on call and nothing was done about it. This is a cheap motel but nothing else.

Self

2/10

Poor

05 Mar 2026

Guadalupe

They have a rep at the window but have u proceed with rude virtual rep. Charging me for fees I get to check in early but then they add that they don’t have the room they stated and now u have to pay more with an add on plus the early check in fee.

They refuse to help you at the window but if something is wrong on the virtual rep end she still has to assist clients that were initially sent to the virtual rep.

Key wouldn't open had to go back again..

Just terrible administration

Very nice cleaning staff

Family_with_children

2/10

Poor

05 Mar 2026

Juanita

The parking lot was clean, and the air conditioning kept the room cool. Staff member Sophia front desk was very rude. The manager Jerrica was respectful. The whole process was a mess.

Self

4/10

Poor

04 Mar 2026

ALVARO

OLD ROOM BAD BED....DIFICULTY CHECK INN

2/10

Poor

03 Mar 2026

Jody

No it was scary and ac was very loud no blankets. No staff to checking in

Friends

4/10

Poor

02 Mar 2026

Heriberto

No es lo que esperaba

6/10

Pleasant

01 Mar 2026

McKenzie

Poor check in process with the virtual kiosk

Family

2/10

Poor

01 Mar 2026

Oscar

Dirty disgusting

4/10

Poor

01 Mar 2026

Erick

No manager on site, kiosk with a zoom call with someone outside of the US. The interaction was all virtual. Room key stopped working after day 1, had to zoom call again with customer service in India. It appears people stay here for long periods of time, old and run down hotel.

Family_with_children

6/10

Pleasant

01 Mar 2026

Michael

The room was okay, never saw anyone from the hotel, check in and out was done on kiosk and took twice as long as it should have

2/10

Poor

01 Mar 2026

Vanessa

Room was dirty. Door looked like it’s been kicked in before and dosent close all the way. Didn’t feel safe. A man was yelling at 5 in the morning.

Family

2/10

Poor

28 Feb 2026

Jerome

Dirty noisy

4/10

Poor

28 Feb 2026

Aimee

The tub spout had a bad leak that you could hear dripping all night. There was also a very long black hair on the shower wall when I arrived. The door to the room looked like it had been kicked it in. I kept wondering how secure was the lock on the door. Since the door was so damaged there was a large gap between the door and the frame at the bottom. I stayed for five nights since it was close to the venue for the event I was attending, however the room key would reset every day. In the evening there wasn’t any on site staff so I had to deal with someone on a kiosk.

Self

10/10

Exceptional

27 Feb 2026

Anthony

Always nice and clean

10/10

Exceptional

26 Feb 2026

Brad

Ease of checking in

Friends

8/10

Excellent

24 Feb 2026

Dustin

Virtual check-in, Ben was great. Room was mostly clean, however vinyl plank floor needs to be mopped/scrubbed clean in rm. 226, as socks and bottom of feet were immediately dirty from walking on. Faucet aerator was awful, and entire faucet mounting loose on counter. Good shower water pressure.

Family