Home2 Suites by Hilton Phoenix Airport South

United States , Phoenix Area - AZ
Phoenix, 4725 E Broadway Road
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100 reviews shown

10/10

Exceptional

10 May 2026

Christopher

First time staying at this hotel and I must say I was not disappointed. It was just as nice as people said in their reviews. Clean rooms and the free breakfast was enjoyable.

Family_with_children

10/10

Exceptional

10 May 2026

Cort

The front desk staff were helpful when I needed to extend my stay.

10/10

Exceptional

04 May 2026

Jennifer

Very nice hotel - rooms were clean and up to date, property was nice, and really enjoyed the free breakfast.

Family

4/10

Poor

03 May 2026

Vanessa

I don’t usually like to leave negative reviews, but I feel this experience needs to be shared. I travel often with my son’s basketball team, and when I book a hotel, I expect a comfortable place to rest.

From the moment I arrived, the front desk greeting lacked a welcoming or positive vibe. When I got to the room, I planned to sleep on the sofa bed, but it was dirty. Underneath the sofa, there was a used tissue and an old charger, which made it clear the room hadn’t been properly cleaned.

The bed sheets had an unpleasant, old smell, and the pillowcases were even worse. It made it very uncomfortable to sleep.

Breakfast was also disappointing. Around 9:00 AM, most of the food was gone, with no refills and no staff attending to the area. I tried again the next day earlier at 8:30 AM, but it was the same situation—limited food and no restocking.

I’ve stayed at other nearby hotels for similar trips, and the difference in cleanliness, service, and overall experience was significant. Unfortunately, this stay did not meet expectations.

Family

10/10

Exceptional

03 May 2026

Monica

Great and close to town.

Self

10/10

Exceptional

02 May 2026

Cort

Spacious room and many restaurants within walking distance.

Self

10/10

Exceptional

30 Apr 2026

Robyn

Great location and close to airport. Quiet section of town.

Friends_and_family Family

10/10

Exceptional

29 Apr 2026

Cort

Spacious room with small kitchen.

Self

6/10

Pleasant

19 Apr 2026

Brenda

Went to eat breakfast and by 8 am they didnt put more food out. So we didnt get to eat anything. We asked if there was going to be more and they said it all finished. And breakfast is done at 9.

Family_with_children

2/10

Poor

16 Apr 2026

Maria

Breakfast was not that good. Room service did not enter the room until the 3rd day and did not change the sheets or clean regular. No toilet paper replacement we bought it. We are vey disappointed and will not pick Hilton to stay again

Family_with_children

10/10

Exceptional

15 Apr 2026

Deborah

Hung out in fire pit area after dinner. Several places to eat all in walking distance. Great location for quick and easy access to the airport.

Partner

8/10

Excellent

11 Apr 2026

Robert

Breakfast menu was average. I thought the room was a good value for the price.

Partner

10/10

Exceptional

10 Apr 2026

Patrick

Good stay!

10/10

Exceptional

09 Apr 2026

Kyle

Excellent stay.

Family

8/10

Excellent

29 Mar 2026

Jon

Breakfast was better than expected with fresh fruit available in the lounge area upon arrival. Staff was very helpful and the shuttle service to and from the airport was great!

Family_with_children

2/10

Poor

18 Mar 2026

George

I stayed for 14 days in March 2026 and was disappointed that the advertised amenities were misrepresented and not in working order.

Specifically, the facility advertises that there are electric chargers available for electric cars to recharge. I rented an electric car for my stay and upon checking in discovered that the chargers were inoperable due to vandalism that occurred on or about 2 weeks before I arrived. When I departed Hilton had yet to replace the charger's severed cords. I changed rental cars rather than sit in a charging station on my vacation. No credit was given by management even after I showed my change of rental cars. The sole person at the front desk was clueless to the fact that the chargers were not operating and was unsympathetic.

The pool area is small but only has 2 chairs to recline on. If you were not the first two to obtain chairs you were out of luck. When I inquired about the situation I was told by the Manager that this was not a Hilton resort and that is all the pool side chairs they have.

The facility was clean but not having the amenity I specifically wanted to use was frustrating, especially because I purposely picked this facility because of the charging station.

The manager was not happy to be there and was annoyed at my questions and inquires regarding the chargers and the pool. I will be happy to supply his name if asked as I have never encountered a more unprofessional person who holds the title of manager.

Friends

10/10

Exceptional

16 Mar 2026

Room was clean. Staff was friendly. Multiple restaurants share the same parking.

Family_with_children

4/10

Poor

12 Mar 2026

Ashley

Curtains did not work, paint was chipped across the room.

Family_with_children

10/10

Exceptional

19 Feb 2026

Melissa

Great staff, large rooms, comfortable for our week stay.

Family

10/10

Exceptional

18 Feb 2026

Geoffrey

Great breakfast, gym and staff. Thank you

10/10

Exceptional

01 Feb 2026

PATRICIA

Love Home2 Suites anywhere. They exceed! The one in Phoenix Airport does not have a shuttle bus but you call to front desk and they sent you the Uber. Excellent!

8/10

Excellent

01 Feb 2026

Jennifer

Room was large enough for my family of 4 to have plenty of space and not feel like we were right on top of each other. The breakfast was advertised as starting at 6 but was actually 7 so we were unable to take advantage since we were visiting for a tournament.

Lived the digital key and check in/out

Leisure Family

8/10

Excellent

23 Jan 2026

curtis

Rooms nice, overpriced, bed a little too firm, great breakfast, good coffee. A hot tub would be a nice touch. Enjoyed the kitchen. Would stay there again.

Business

10/10

Exceptional

21 Jan 2026

Emily

This is one of the best hotels we’ve stayed at in a long time at a great price. The room was exceptionally clean and nice. The lobby was also clean and check in was easy. I have no complaints and would stay here again!!

Leisure Partner

10/10

Exceptional

19 Jan 2026

Ryan

It was great

10/10

Exceptional

13 Jan 2026

Khyla

Very nice and clean rooms. Staff is nice and friendly

Leisure Friends

10/10

Exceptional

10 Jan 2026

Chenyu

The hotel is conveniently located. It is not noisy even though a major highway is nearby. The room is spacious, and the water pressure is good. TV allows streaming (with ad-free HBO Max), which is awesome. The hotel does not offer a traditional shuttle service, and it instead uses uber for airport pick-up and drop-off, which we actually prefer. Breakfast could be a little chaotic because all the items are arranged closely next to each other. There could also be active cleaning of the breakfast tables since some people did not clean after themselves.

Partner

10/10

Exceptional

10 Jan 2026

Runheng

Very spacious and clean room. Close to airport. Definitely recommended.

10/10

Exceptional

09 Jan 2026

Noah

Everything was awesome! They even let me check in a bit early!! Thank you!!

Leisure Partner

2/10

Poor

05 Jan 2026

Tatsuya

Couldn't use outlets on one side of wall because of weak/old power braker. Outlet of side table didn't work because of unplugged. Not refilled(empty) body wash and lotion. Clock leave on ground. Room telephone unplugged and didn't work even plugged. Gave some complained to front desk and she told hotel manager call us next morning but didn't happen. Really terrible, bad stay!!

Leisure Family

10/10

Exceptional

03 Jan 2026

Bianca

Nice staff and very clean

10/10

Exceptional

31 Dec 2025

Addisalem

My family and I had our best hotel experience at a place that truly prioritized comfort and cleanliness. The room was spotless, well organized, and smelled fresh when we arrived. The bed was comfortable with clean linens, and the bathroom was fully stocked with fresh towels and quality toiletries. The hotel also provided thoughtful amenities, such as fully stocked kitchen supplies and a coffee maker, which made our stay even more convenient. The quiet environment and attention to detail helped us feel relaxed and at home throughout our stay.

Leisure Family_with_children

4/10

Poor

27 Dec 2025

Chantelle

Room , amenities, no pad of paper and pen in room. Laundry room was dirty. Floors as well.

Leisure Self

10/10

Exceptional

25 Dec 2025

Uday

Good and worth the money

4/10

Poor

22 Dec 2025

Deepak

Low cost option if you want to spend a night after arriving close to midnight but you get what you’re paying for so expect just a good night’s sleep and that’s it

2/10

Poor

21 Dec 2025

Emily

The bed was comfortable, the shower water pressure was good and the breakfast was tasty.

Leisure Family

10/10

Exceptional

14 Dec 2025

Jessica

It was really clean and loved it.

Leisure

10/10

Exceptional

13 Dec 2025

Susan

Loved nice soft pillows. Very clean can walk to restaurant. Airport transport efficient and professional. Will be back.

Leisure Partner

10/10

Exceptional

05 Dec 2025

Susan

Several walkable reasonable eating establishments close to Hotel. Front desk on duty 24/7 staff very friendly and helpful. Room has the best soft pillows and comfortable pillow topped bed. Will come back as close to airport.

Leisure Partner

6/10

Pleasant

29 Nov 2025

Raghunath

Room very clean, staff is great the only thing we did not like is very slow stocking for breakfast. Wo if breakfast is not your prioriity, this is good place to stay.

10/10

Exceptional

16 Nov 2025

Sooyoun

Room was clean. Smelled nice and roomy. Staffs are all very nice. Close to the airport and also a few miles from Tempe where all the fun actions are happening.

8/10

Excellent

14 Nov 2025

Brittany

Clean room (although there was a little dust), very spacious, good breakfast and great location. Staff was courteous (except for the gentlemen at the front desk monday morning, he seemed grumpy) and the complimentary airport shuttle was awesome and appreciated

Friends_and_family Friends

10/10

Exceptional

10 Nov 2025

Alexie

This place was nice and clean! Peaceful and only 8 minutes to the airport. We got breakfast and it was great!!!! The girls in the front weren't nice and helpful, I would def stay here again for sure!!!!! Def worth the money, actually, it was a steal for the money, there is a gas station walking distance and a Chipotle right in the same parking lot. Conveniently located. Thank you for a great stay

10/10

Exceptional

30 Oct 2025

Angela

Fresh, clean, friendly , nice property

2/10

Poor

23 Oct 2025

Mabia

I want my refund for this worst service. I am not going to make any reservation through Expedia

Leisure

10/10

Exceptional

18 Oct 2025

Anne Cynthia

Loved our stay

Very punctual. Really saved us time. Thank you to the drivers. Very friendly as well.
Clean rooms,hospitable staff and amenities were great.

Friends_and_family Family

10/10

Exceptional

13 Oct 2025

Jose A

Clean loved the breakfast

Leisure Family_with_children

10/10

Exceptional

13 Oct 2025

kristofer

Nice hotel for family vacation.

Friends_and_family Family

10/10

Exceptional

07 Oct 2025

Connie

The location is great and the Staff were friendly and helpful.

Leisure Family

6/10

Pleasant

04 Oct 2025

Lisa

I had done mobile check in and picked my room but when I got there (after the check in time) I had to go to the desk because my room wasn’t ready. I had picked the room on the bottom floor as I was getting over a back issue and didn’t want to walk far. Unfortunately, there were none ready and I had to go to a different floor.

Friends_and_family Family

10/10

Exceptional

29 Sep 2025

Alejandro

Parking lot wast private so cars are no safe around the hotel

10/10

Exceptional

26 Sep 2025

Glary

Love the space.

Leisure Family

2/10

Poor

25 Sep 2025

Devynne

The staff was very unfriendly and not at all helpful to me in any way. Due to circumstances beyond my control, I needed to cancel my booking and needed a refund. The staff was not accommodating at all. I was appalled by their behavior and lack of interest in helping me. They told me to call Expedia sometimes they can cancel in some circumstances. Since I booked through Expedia, I even asked one of the virtual reps for help, and they proceeded to call the hotel staff because SOMETIMES they will cancel it in an emergency. The Expedia rep said that they would not honor my cancellation nor offer me a refund. They just kept pushing the late check-in option, which directly ignored my request since I told them I was unable to make it at all.

I would never book here again. Awful just awful.

Business_and_leisure Family

4/10

Poor

21 Sep 2025

anthony

DON"T DO IT !

not recommended , petty operation poorly run, front desk attendants are not user friendly ,gouging for laundry services , attendant with little sign not willing to make change for quarters forcing my family to go across street to store that laughed and said they keep rolls of quarters on hand just because the place is a joke with a little sign they show off when they do not want to provide change , heavily gouging for detergent, 4th floor carpets are dirty and it smelled like sewer problems on Sunday morning when we were happy to be leaving, breakfast ,,,,,if thats what you call it, stayed at a IHG resort in Scottsdale the previous days and it was great , went as far as asking if I checked out early I would lose my money at this place and got a smirk and a reply yes you will not be refunded , try to find someplace else if at all possible, the girls cleaning the rooms were very courteous , but the management were not, definitely all about there phones . I normally will not do any kind of review, but for the money this place charges, it was very disappointing , the pool is the size of a large spa at best.

Friends_and_family Family

10/10

Exceptional

19 Sep 2025

Brigham

Nice place to stay. I felt very comfortable.

Business Self

8/10

Excellent

13 Sep 2025

Hillary

Very comfortable

Loved everything. Great breakfast and the most comfortable bed I have ever slept in. I wished the shower floor was bleached white. It needs a good scrubbing and steam cleaned.

Business

8/10

Excellent

19 Aug 2025

Anna

Staff is great!

Leisure Family_with_children

8/10

Excellent

16 Aug 2025

matthew

Met the needs of 3 beds and close to the airport. Pool and breakfast were a bonus.
Cost was a little on the higher end.

Leisure Family

6/10

Pleasant

10 Aug 2025

Kassandra

Everyone was friendly. Easy to access. The pool was way too hot, felt like a hot tub. Curtain in our room 406 has blood splattered on it and the pull out table to eat was covered in food. Not a terrible experience, but might not return

10/10

Exceptional

09 Aug 2025

DAGMAR

We always stay here when we have a PHX layover. Excellent service! 10-15 wait on shuttle pick up. Quick and easy check in. Spacious and comfortable bed and room. Breakfast is always a treat in the morning-great selection and free shuttle back to airport.

Leisure Partner

10/10

Exceptional

03 Aug 2025

Muhammad

Great for family with full kitchenette
Spacious room, clean rooms and bathroom, close to the airport. And good breakfast, you don't have to find a place for breafast

Leisure Family

10/10

Exceptional

27 Jul 2025

Jose

2/10

Poor

19 Jul 2025

Ruizhe

Dirty and smelly rooms. Unclean bed and walls

Business Self

8/10

Excellent

14 Jul 2025

Allan

It was good for one night with the family after a long trip, we stayed and liked it, our room had a noisy air conditioner that gave us trouble sleeping and the linens smelled bad.

Leisure Family_with_children

6/10

Pleasant

10 Jul 2025

Deborah

It was just okay.

Overall, it was an OK visit for an overnight stay. We stayed at the Home2 suites in Buckeye, which was vastly different and a great experience. Here you could tell that the floors were mopped with dirty water because when we stepped on them, they were extremely sticky and they left the marks of our shoes on them.

Friends_and_family Family

10/10

Exceptional

09 Jul 2025

Desiree

Great !

10/10

Exceptional

07 Jul 2025

Rhonda

Perfect size and clean. Comfie bed. This room had everything we needed. Staff were outstanding. Great customer service.

Partner

10/10

Exceptional

28 Jun 2025

Michael

Nice and clean.

Friends_and_family Family

10/10

Exceptional

26 Jun 2025

Mack

Room was great.
What I didnt like was the snacks they were priced to high.

Leisure Self

10/10

Exceptional

25 Jun 2025

Mark

Great Stay Highly Recommended.
Staff was super awesome.

Leisure Family

10/10

Exceptional

18 Jun 2025

Cathy

8/10

Excellent

16 Jun 2025

Colton

Property was nice, room was nice, but parking and access into the property isn’t great

Leisure Family_with_children

6/10

Pleasant

11 Jun 2025

Debby

No thank you

Not so great. Room was nice and roomy. Dishwasher was running when we checked in and water leaking on the floor. TV channels were not working and you had to log into your subscriptions, internet was good. Got the room with the bath with the seat because I’m in a wheelchair and the seat was filthy…dried urine, hair….called for service to clean it and they were right there for me. There was no water power, just a trickle. Next morning got notice water would be off. Won’t stay there again.

Friends_and_family Family

10/10

Exceptional

10 Jun 2025

Derrick

Everything was great. The price was a little expensive but I want everything is in that area.

2/10

Poor

09 Jun 2025

Ginger

Booked a room with 2 queen beds and a pull out couch for a family of 6. The pull out couch mattress was dirty and had black mold all over the back. When I called the front desk they told me they were at capacity for the night and the best they could do is bring another blanket for us to just cover over the stained, molded mattress! Would not stay again or recommend to anyone.

Friends_and_family Family

8/10

Excellent

29 May 2025

Anne

The staff are friendly and helpful. Breakfast buffet doesn't have many vegan options yet oatmeal, nuts and dried fruit + coffee were enough. When I entered my room, there was a faint sewage odor at the doorway. The bathroom was clean, and did not seem to have a leak nor did it have the sewage odoer. Yet, the room appeared clean until I moved the ottoman. There was a piece of clothing on the floor (previous guest?), some trash, and then there was trash on the table next to the sofa. I reported these to the front desk, and they said they would have my room cleaned in the morning or offered me a handicapped access room. I declined the new room because I could cover up the clothing and trash with the ottoman (which I did). The next day, after the room was "cleaned," the items under the ottoman were gone but there was still a pile of trash on the lamp table. The hotel staff never addressed the sewage odor that was by the door everytime I entered or exited the room.

Leisure Self

10/10

Exceptional

28 May 2025

Kandice

Great Stay!
Will return!.Customer service was great! From the shuttle driver..to check in and checkout..no complaints! EVERYONE WAS SO PLEASANT! THANK U!

Friends_and_family Family

10/10

Exceptional

26 May 2025

Ana

Conveniently located. Family friendly. Tesla charging was A+

Leisure Family

10/10

Exceptional

02 May 2025

OLAYINKA

We were in for a Nike Basketball tournament. The stay was very comfortable

Friends_and_family Family

10/10

Exceptional

30 Apr 2025

Richard

A Great Stay!

We stayed here for one night before our granddaughter had to fly out on an early morning flight. It is a wonderful place to stay! It’s within very easy walking distance to many restaurants and it also has a beautiful patio with grills if you are more ambitious than we were! The breakfast is excellent and the courtesy shuttle runs 24 hours! This will definitely be our go-to hotel near the airport!

Friends_and_family Family

10/10

Exceptional

29 Apr 2025

Andy

Outstanding service from pickup to check in, breakfast was great, clean rooms and overall staff makes you feel welcome!!!!

Leisure Family_with_children

8/10

Excellent

27 Apr 2025

Yadira

God service , clean , they should change breakfast every day

Business Family

2/10

Poor

22 Apr 2025

Mary

Reserved a king room but was told they were overbooked and could not accommodate us. The person at front desk really didn't care.
TV did not work nor did the printer in the lobby. No compensation like when an airline overbooks and they at least give you choices. To tired from traveling to start a new hotel search
Really going to start booking at Marriott.

Leisure Partner

8/10

Excellent

22 Apr 2025

Baleigh

Parking was easy, check in was simple, friendly staff. Room was quite dirty, (mirrors, dirty hand prints all over inner door, mystery spots all over picture above couch.

Business_and_leisure Family_with_children

2/10

Poor

22 Apr 2025

Fitzpatrick Dubois

We did not stay at this property once we arrived to the hotel on the date that I had scheduled. The employee at the desk told me that my reservations have been canceled. She didn’t know why that I needed to contact Expedia.

10/10

Exceptional

10 Apr 2025

Danna

I wanted to visit the Desert botanical gardens and it was super close! Great place to stay, super clean and friendly staff

Leisure Family

8/10

Excellent

08 Apr 2025

Adrienne

our room was nice, roomy and pretty clean. i did notice splatter stains on bathroom door n cabinet door. also shoe prints on ceiling. good breakfast choices. other guests made us feel unsafe. bikes were very noisy (bike week)so didn't sleep well at all, sleep deprived.

Leisure Family

2/10

Poor

03 Apr 2025

Nikolaus

We’ve stayed at other home 2 suites properties and this is by far the dirtiest & loudest. There was shoe markings on the ceiling, fecal smears on furniture, spilled drinks in the elevator, hair in the bathroom prior to us using. Incredibly uncomfortable pillows/bed & the “comforter” was as thin as a bed sheet. Will never be staying in this property again & will definitely warn others to chose a different hotel chain.

Leisure Family_with_children

10/10

Exceptional

31 Mar 2025

Maria

The staff was amazing. We really appreciated the personal touch shanovah provided, as well as our shuttle driver.

The room was clean but some of the finishses were worn. The clothing rack was pulling away from the closet structure and the window screen was damaged.

Friends_and_family Family

10/10

Exceptional

29 Mar 2025

Anna

Tanessa and Danielle are wonderful!

Leisure Family_with_children

10/10

Exceptional

26 Mar 2025

Paulina

Room was very clean with plenty of towels. Bed was very comfortable

Self

10/10

Exceptional

25 Mar 2025

Bruno

Lot of space

8/10

Excellent

24 Mar 2025

Sasa

Didn’t ever make our beds and we were there for five nights and six days. Otherwise it was a nice hotel. Staff was very kind.

Leisure Family_with_children

4/10

Poor

24 Mar 2025

srikanth

I had reservation for 2 queen bed type room and it was confirmed. But when I arrived at hotel, reception person informed it is not availabile and gave different room type. It was a bad experience for us

Friends_and_family Family

10/10

Exceptional

23 Mar 2025

Kristin

Nice stay

Friendly staff nice room and great breakfast

Friends_and_family Family

8/10

Excellent

19 Mar 2025

Leighann

Staff was very friendly. Property and room seemed clean. Breakfast was decent with good options.

Leisure Family

8/10

Excellent

17 Mar 2025

Joel

Not one of my best experiences

The restaurant was not up-to-date on cleaningnes the shower was really dirty and also people were complaining. We were being too loud so I’m guessing the walls are not insulated because we were just walking around and they were complaining about it.

Business

10/10

Exceptional

16 Mar 2025

Timothy

Nice hotel in a good neighborhood. Love the large comfortable rooms!

Leisure

10/10

Exceptional

10 Mar 2025

Ryan

Very clean and nice staff. Close to the airport