Name: Hilton Garden Inn Phoenix/Avondale
Address: 11460 West Hilton Way, Avondale, 85323, US

8/10

Excellent

20 Jul 2026

Ruth

Everything was good

Partner

8/10

Excellent

13 Jul 2026

Jerald

Property was maintained well. The staff was great. I was disappointed with my ice machine on my floor out of order. Made several trips down a floor to get some.

Family

10/10

Exceptional

05 Jul 2026

Robert

Great place to stay, near everything, close to easy access freeway.

Family_with_children

10/10

Exceptional

03 Jul 2026

Elizabeth

The property its self was amazing and comfortable, pool was nice and cool. Access to the elevator was through the back and parking was very close. The room itself was clean and comfortable we got a room with 2beds plenty of space for a family of 5. I will highly recommend this hotel

Family_with_children

10/10

Exceptional

22 Jun 2026

Amber

Breakfast was good, staff was pleasant.

Friends_and_family Family

10/10

Exceptional

17 Jun 2026

Mina

Stay was short and sweet.

Family

10/10

Exceptional

14 Jun 2026

Jesus

.

Family

6/10

Pleasant

10 Jun 2026

Theodore Blaize

It is outdated and the pillows were horrible. The AC was working but didn’t adjust to the climate comfortably.

8/10

Excellent

04 Jun 2026

Tanette

I don’t like the automatic lights in the room. Getting up at night they wake everyone up! Also having to pay for parking is dumb. Include it in the price of the room.

Other than that the staff was great, rooms were clean.

10/10

Exceptional

26 May 2026

John

Everything was very clean, all bedding was high quality and the AC functioned properly. The pool was open and just the right temperature, and the made to order breakfast was fantastic. When I booked the room through hotels.com it automatically included the breakfast, which would have been $18 each otherwise. It was dog friendly with grass out front, which is unusual for Phoenix.

Friends_and_family Family

10/10

Exceptional

24 May 2026

Eduardo

the pool and hut tub enjoyed a relaxing experience

Family_with_children

10/10

Exceptional

16 May 2026

Lisa

Clean room excellent staff landscape very nice

Business Family

10/10

Exceptional

06 May 2026

Allen Marcell

The property needs a deep clean. The lobby couches were excellent to have in the sitting areas but they needed a good clean and possibly a little care. The bathroom tile had a very sharp edge where the grout needed replaced in rm 229

Self

10/10

Exceptional

02 May 2026

Tracy

Location is great! Staff is accommodating and friendly! I book here every time I stay in Avondale area

10/10

Exceptional

27 Apr 2026

Mike

Clean room, friendly staff, good breakfast

Friends_and_family Family

4/10

Poor

14 Apr 2026

Erika

I’ve stayed here twice and for it being a Hilton it is very old and outdated the bathroom was dirty and the tub looked old and rusted. While in the elevator another person stated his sink was broken.

Self

10/10

Exceptional

13 Apr 2026

Charlotte

Amber checked us in and then helped our daughter from the wrong hotel to ours

Family

2/10

Poor

11 Apr 2026

lisa

I did not stay at this hotel. It was a fraud case. I booked a room for feb 23rd and when showed up they said I did not have reservations. I'm am disputing with bank and hotel.

10/10

Exceptional

10 Apr 2026

Rosalinda

I would like to rave about your staff - two in particular at your Avondale location - Amber and Kevin. Both welcoming and such a friendly demeanor. Amber went above and beyond to accommodate a specific request. She didn't have to but did it anyway. That was very much appreciated. It made the stay a very pleasant experience. Kudos to your awesome staff!

Business

6/10

Pleasant

09 Apr 2026

Margaret

Scuffed room borders, mold in bathroom, the toilet stopped working, stains in the carpet, the pillows were as flat as a sheet

Partner

6/10

Pleasant

30 Mar 2026

Beth

The beds aren’t the most comfortable for a Hilton. Very hard!

6/10

Pleasant

30 Mar 2026

Kemra

Toilet clogged and shower water pressure wasnt good.

Self

2/10

Poor

23 Mar 2026

Gabriel

The person at front desk (Gilbert) is by far the worst receptionists there is, i ask for simple request and he over here treating me like im trash honestly worst experience ive ever had.

10/10

Exceptional

22 Mar 2026

Cleve

Great hotel and staff. Very accessible, nice comfortable room. Would stay here again.

Business

6/10

Pleasant

16 Mar 2026

Sylvia

Ac was cool, kuerig and fridge wasnt working. Table in 423 had a wierd sticky stain, that stuck to my hand.

Friends_and_family Family

10/10

Exceptional

15 Mar 2026

Diane

Yes

Friends

8/10

Excellent

15 Mar 2026

Ruby

Friendly staff, quiet, convenient, there were visible stains throughout the carpet in the halls.

10/10

Exceptional

09 Mar 2026

Sarah

The food in the restaurant was good.

6/10

Pleasant

08 Mar 2026

Janet

Had view of of pool on 2nd floor. Railing outside window covered in bird excrement as well as window half way up. Drinks very weak and served wine in plastic tumbler at site down restaurant. No one else there except our table of 9. Said she ran out of glass glasses. Food mediocre. Staff was nice just thought place not unkept very well.

10/10

Exceptional

08 Mar 2026

Kari

The property is older and showing its age, but it was clean, has great amenities like a pool, restaurant, bar, outdoor seating and plenty of parking. But the best part is the staff! The front desk went above and beyond to help me. Both of parents were unexpectedly in the hospital for different emergency procedures and staff made sure I had a room to stay in and even helped move my things when I had to switch rooms, transferring everything for me into my new room while I was at the hospital.

Friends_and_family Family

10/10

Exceptional

06 Mar 2026

Kevin

great stay, clean, friendly staff. Enjoyed the pool and the bar. Very enjoyable stay.

Family

2/10

Poor

04 Mar 2026

Jessica

Didn’t go

Family

10/10

Exceptional

04 Mar 2026

Kari

The staff here is excellent!! All of them! Due to a family emergency I needed extra nights during one of the busiest times of the year with NASCAR and Spring Training. The front desk staff went above and beyond to help me move rooms and make sure I could stay as long as I needed to.

Friends_and_family Family

10/10

Exceptional

01 Mar 2026

Claudia

Everything was great! Check in was very quick!

Family_with_children

2/10

Poor

24 Feb 2026

robert

Building was nice, rooms slightly dated but fine. Our fridge never worked and was never fixed as a result our food spoiled. Our toilet broke twice and only worked for two of the four days. We never received coffee pods unless I went to the desk. Hilton booking systems were down whenever I went to the front to deal with an issue there was a long wait. Front desk staff were great but I feel they were understaffed. Never complained about a hotel before but this was a total gong show.

Friends

8/10

Excellent

23 Feb 2026

Mark, JR

Most of the staff was friendly and helpful.
There were not enough towels at the pool, later in the evening.
Plus, the rooms only had 2 towels which I thought was strange since Hilton usually offer 4 towels for 2 people.

Partner

4/10

Poor

23 Feb 2026

Elida

I am writing to express my dissatisfaction regarding my recent stay.
The room I was provided did not match my reservation. Specifically, I received a room with a rollaway bed instead of the two queen beds I had booked. Additionally, the bathroom was only stocked for on quest, and there were not enough towels provided. I also found the check-in process to uninformative regarding these changes. This is the second time I have experienced disappointing accommodations at a Hilton property. I would appreciate it if you could look into this matter and provide a resolution, such as a credit to my account. Due to these recurring issues, I am considering whether to continue staying at Hilton properties in the future!

Friends_and_family Family

6/10

Pleasant

22 Feb 2026

Anthony

Bed could be better

10/10

Exceptional

21 Feb 2026

Anna

Yes

6/10

Pleasant

18 Feb 2026

Julie

The room condition was poor. Items left in fridge, blood and boogers wiped on the wall, Oreo cookies on the floor. When I notified front desk, they said they were sorry and that they would notify the Housekeeping Manager. The nightly rate was unreasonably expensive so I'd expect better service. Would not return. Stay across the street at the Residence Inn instead.

Self

8/10

Excellent

17 Feb 2026

Donna

Comfortable beds, well located hotel. Bathroom could use some updating, and the floor was not well cleaned, but otherwise a good stay.

2/10

Poor

14 Feb 2026

Michael

Michael Reid here. Somehow my reservation through Expedia wound up 2/13/2026 instead of 2/14/2026. Within minutes of receiving the confirmation email from Expedia and discovering the error I contacted Hilton then Expedia. Each blamed the other and would not give credit for my payment even if I would agree to pay the higher price for the 2/14/2026 reservation. I am really surprised! I will not be using Hilton anymore and advising others to avoid you!

10/10

Exceptional

14 Feb 2026

Isabel

Yes

2/10

Poor

08 Feb 2026

Eloy

Room was not cleaned one time the 4 days i stayed there never wkll return!!!!

Business_and_leisure Self

10/10

Exceptional

03 Feb 2026

Carol

Every thing was fine

10/10

Exceptional

02 Feb 2026

Tracy

Check in was a breeze, room was clean and quiet!

2/10

Poor

01 Feb 2026

EDGAR

Very bad service will never come back to this hotel,when I first time went to service desk I advised the lady that I had a reservation since a week ago and then without asking me anything she told me that she doesn't have a room for me since they are all booked out and I showed her the confirmation number and then she said that ohh sorry no one advised me about this reservation,and then we went to the room and the toilet was full of poop and very stinky the bath and rooms and I advised her and she said \" oh that's impossible because no one has been there since you had the reservation\".rooms dirty,bath dirty,never coming back

Business Family

10/10

Exceptional

01 Feb 2026

Armando

It accomplished the job for a staff member.

Business Self

6/10

Pleasant

31 Jan 2026

Shelly

Rooms are very run down, they are clean, but need updating. The walls are very thin you can hear everything from floors above and rooms next door. The pool is great! Heated and the spa is very nice. Breakfast is pricy and not included in the room booking.

Business_and_leisure Self

10/10

Exceptional

29 Jan 2026

Shannon

Great room, the staff was friendly and helpful.

10/10

Exceptional

28 Jan 2026

Crystal

Staff was great!! Hotel was clean and convenient for our stay

10/10

Exceptional

25 Jan 2026

Cleve

Very helpful staff. Clean comfortable room. Good location for us. We stayed here before and it was great, so we picked this Hilton Garden Inn when we came back through.

Business

2/10

Poor

24 Jan 2026

Debra

Room, Hallways, Elevator were dirty. When I tried to speak with a manager - they were not available. I will never stay at the hotel again. Not up to Hilton standards.

Partner

8/10

Excellent

21 Jan 2026

Terry

For the price we were charged for the room, we were disapointed that breakfast or continental breakfast was not offered as part of the room price. We didn't eat there.

Leisure Partner

10/10

Exceptional

18 Jan 2026

Mark

Clean,rooms pleasant staff

Partner

2/10

Poor

08 Jan 2026

Armando

Not a great hotel for the price

Partner

8/10

Excellent

02 Jan 2026

Brissa

Friendly front desk staff!

Leisure Self

8/10

Excellent

31 Dec 2025

Lois

Nothing to say

8/10

Excellent

29 Dec 2025

Carolyn

The hotel lobby, pool, and outdoor fireplace were so wonderful! The fireplace area was a bit unattended to, but the staff was off for the holiday so we totally understand. The lobby of the hotel was so gorgeous and the decorations were really pretty.
While our room was clean, it seemed a bit run down. Paint was chipped and scuff marks on the doorframes and some walls, the bathroom floor, toilet, and tub looked older and a bit stained. The carpets in the hall were stained and coming up in some places. It was just odd compared to how clean and fresh the lobby was.
When did free breakfast go away? But these things didn't deter from our experience there too much and we had a wonderful holiday.
Oh, and the staff were DELIGHTFUL! I appreciate people who work holidays and are still so friendly. Thank you!

Partner

10/10

Exceptional

29 Dec 2025

Billy

The room was clean. Breakfast was great & the location is right off of the interstate, so I could continue my road trip without encountering much local street traffic.

Leisure Self

8/10

Excellent

28 Dec 2025

mamadou

The room was very clean. Overall it was a good experience.

10/10

Exceptional

27 Dec 2025

Diane

Staff was courteous. Room was clean.

2/10

Poor

26 Dec 2025

Marilyn

Room smelled spots in the floor

4/10

Poor

22 Dec 2025

Daniel

Staff couldn't check us in on time because someone left their phone at home. Also one guy said \"we only give one key copy here\" which was super odd, got another key made the next morning with a different staffer so both my girlfriend and I had access to the room. Super weird place, never want to go back lol

10/10

Exceptional

15 Dec 2025

Carolyn T

Was excellent and staff was very nice.

8/10

Excellent

13 Dec 2025

anthony

Jus how fast i got n and to the room

Leisure Family_with_children

4/10

Poor

11 Dec 2025

manuel

I paid for room protection and didnt get my rrom spoke to staff upon arrival and was told they dont know why thats sold if thier not mandated to support that service so why charge,ended basically being told well it is what it is,cant help you we do have another lower room available for same cost then they try to put me in a single very small room when i paid for a luxury suit king so after a long lfieght to Az and 3 hour car ride that was not cool

Business Self

6/10

Pleasant

08 Dec 2025

Ashley

The hotel looks nice from the outside, but one step inside and you’ll see that it’s like a refurbished motel. Upon arrival I walked up to the counter to check in, the receptionist was having a side conversation with a housekeeper that was leaving for the day, they continued their conversation for about 2 mins while I stood there waiting. The receptionist checked me in, and was unprofessional letting me know once management was gone for the day she would continue to do her online shopping and scroll her phone.

The floors were dirty, the elevator was dirty and the floor was sticky, the side entrance doors and windows were dirty with grimy finger prints all over it, the carpet looks like it’s been there 20 years without being cleaned due to the appearance of stains throughout the entire hallway, the hotel doors had chips all up and down the frame of the door, the frame and handles were also very dirty, the hallways had dingy lighting, the other guests were loud and did not care about children running up and down hallways and loud noises in rooms after 10pm as well as in the front lobby, the hotel room itself was ok, but dated, the beds were extremely uncomfortable and I felt springs in my back all night, the bathroom was not cleaned great, floor had dirty areas, cracks in the tile and a couple lose tiles, water pressure in the shower was also not great.

Overall not a great experience, and will not be staying here again. It was more like a run down apartment building.

Friends_and_family Family

6/10

Pleasant

08 Dec 2025

JARON

Room was ok. Bathroom smelled like sewage.

10/10

Exceptional

02 Dec 2025

Reid

great location, staff superb, swimming pool and hot tub were awesome, breakfast was made to order and very reasonably priced, loved the room.

Leisure Self

10/10

Exceptional

30 Nov 2025

Larry

Room clean. Staff courteous.
Bath tub has no antislip in it, no shampoo.

8/10

Excellent

29 Nov 2025

Nichole

Everything was very well maintained

Friends_and_family Family

10/10

Exceptional

29 Nov 2025

Charles E

The handicapped room was closest to the elevator, the room was large with lots of room for a wheelchair if needed. The bath area was also roomy. The premises was clean and attractive. The staff was friendly and very helpful. We had a breakfast and a supper while there. The food was well prepared, presented, and was nice and hot.

Leisure Family

2/10

Poor

20 Nov 2025

David

Terrible mattress. We only slept a few hours each night. In 4 days there was zero room service. We had to go to the front desk each night when we returned to find no service in the room. We were promised service theme t day, but none happened. Will never stay at another Hilton Garden Inn.

2/10

Poor

17 Nov 2025

Kristine

The hotel was old and musty

8/10

Excellent

16 Nov 2025

Jordon

Didn't eat breakfast as it was not included. Price was 10 dollars for continental and 17 dollars for buffet. The hotel is nice and staff were great, but for the price. Breakfast should be included

Leisure Family

4/10

Poor

09 Nov 2025

noah

Need to remodeling. Specially shower room.

Business Self

2/10

Poor

09 Nov 2025

Ray

Overrated and overpriced!!! Not so clean expensive and really not worth the price you pay

Leisure Family

10/10

Exceptional

09 Nov 2025

Kristen

All good

Business

10/10

Exceptional

09 Nov 2025

Ramon

Everything was nice!

Leisure Self

6/10

Pleasant

09 Nov 2025

Michael

Did not have breakfast. The entire Hotel ran out of regular coffee pods. Even the free water had something floating that couldn't figure out was it an old orange or not a bright lemon. For being a Hilton is a little bit on the run-down side. There are many newer hotels in that area I will choose in the future. Tub was black. Blankets were dingy White. The best experience of the entire stay was the air condition worked very well.

Partner

10/10

Exceptional

08 Nov 2025

Isaac

it was amazing

10/10

Exceptional

08 Nov 2025

John

Room was clean beds were comfortable

10/10

Exceptional

29 Oct 2025

Alejandro

A

4/10

Poor

29 Oct 2025

Jesus

Older facility the Bathtub was rundown, drain was clogged, at a certain time on Sunday morning I couldn’t get cold/hot water to shower.

Very dissatisfied with my Suite.

Leisure Partner

10/10

Exceptional

27 Oct 2025

Andrea

Hotel was great, seating area was well lite and seat comfortable.

Leisure Family

8/10

Excellent

26 Oct 2025

Nghi

Staff are friendly!
Room is ok

Leisure Self

8/10

Excellent

26 Oct 2025

james

It was adequate. The mattress was hard as a rock but everything else was fine.

Business Family

6/10

Pleasant

21 Oct 2025

Michael

Ok

10/10

Exceptional

17 Oct 2025

Patricia

Clean, nice pool area, beautiful lobby

Leisure Family

10/10

Exceptional

14 Oct 2025

Juan

Good place

8/10

Excellent

13 Oct 2025

Bryce

The room was servicable and the receptionist was polite.

Leisure Self

4/10

Poor

11 Oct 2025

JUSTIN

Placed needs remodeling, maid service only every other day, to pricey.

Leisure Self

10/10

Exceptional

06 Oct 2025

Crystal

Everything was great and staff was super friendly

Partner

8/10

Excellent

05 Oct 2025

Josue

Thank you for the service

Family

8/10

Excellent

03 Oct 2025

Cynthia

None

10/10

Exceptional

02 Oct 2025

Glenn

Nice and quite. Good sleep. No free breakfast but for $17 you can have what would be a free breakfast at other places.

Leisure

6/10

Pleasant

21 Sep 2025

Melvin

Pillows

The pillows on the bed were just to soft..Dead...and the cushions on the sofa, were non existent in the middle..

Friends_and_family Family

10/10

Exceptional

15 Sep 2025

Kathy

It was a very nice motel and was very clean. The staff was very friendly, helpful & courteous. I would definitely stay there again & would also recommend it to friends & family.

Partner

10/10

Exceptional

14 Sep 2025

Patrick

The pool was nice.

Leisure Partner