Name: Hotel Mystays Premier Omori
Address: Minami Oi, Shinagawa-Ku, 6-19-3, Shinagawa Ku, 1400013, JP

6/10

Pleasant

03 Aug 2026

Gisella

I booked this hotel mainly because they advertised an airport shuttle, but they never mentioned that the shuttle only operates in the morning to the airport. People have flights at night too, and this was especially disappointing since it was my first time in Tokyo and I was relying on that service.
To make matters worse, the GPS took us to the wrong address. When we called the hotel for directions, the staff were not helpful at all and spoke very little English, making it even more difficult to find the hotel. The hotel needs to be updated. Overall, it was a frustrating experience.

4/10

Poor

03 Aug 2026

Gino

The air conditioner does not work well They was dripping water and the room was humid t all day the rooms look old and outdated

8/10

Excellent

29 Jul 2026

Tyree

Good for the price.

8/10

Excellent

29 Jul 2026

Leo Winston

It could benefit from having staff to direct or assist guests to a third party shuttle service to Narita, not necessarily having in-house shuttle services. As not all guests flew in from Haneda, it would add to the appeal of the hotel.

10/10

Exceptional

28 Jul 2026

Joann

If you're planning on getting to the flea market on a Sunday, a quick cab ride away takes you there.

10/10

Exceptional

26 Jul 2026

Tariq

From the start, I had a great check-in experience. The staff who checked us in were polite. The room was very clean with all the amenities u need. The airport shuttle driver was courteous. We had a great stay and recommend the hotels to travelers visiting Tokyo.

6/10

Pleasant

25 Jul 2026

Nataliya

The charging stations didn’t work, and the pillows on the bed were too firm. On one side of the double bed, it was difficult to approach because it was very close to the window and the wall, which meant I had to disturb the person lying next to me. The elevators were slow, and I had to wait a long time. On the positive side, the staff was polite, and the cleanliness throughout the place was commendable. However, the air conditioning was only in the rooms, making the corridors hot

10/10

Exceptional

25 Jul 2026

Edward

Hotel was clean and everyone on staff was very helpful

10/10

Exceptional

25 Jul 2026

Romana

Access to the hotel was highly convenient at any time of day, whether it be very early or late in the night. Omori station was a 5 minute walk, which from there you can easily transfer to central Tokyo. There was a Lawson’s right outside the property, making food and other needs very accessible. The rooms were well maintained with consistent AC. Amenities such as toothpaste + brush, towels, combs, and razors were always refilled no matter what you used up. Pajamas were always new too. Staff were friendly and helpful, with an Airport shuttle service being available in the morning (maybe night too i forget). There was a breakfast for a fee there if none of the shops/Lawson’s nearby interest you. My only gripe is that hallways were hot, but that doesn’t matter as your room is cold. Overall a great hotel, you won’t be disappointed!

10/10

Exceptional

24 Jul 2026

Nicole

Great location , convenient transportation!

10/10

Exceptional

18 Jul 2026

Connie

Room was clean and supplies were refilled everyday. Just does not have a lot of amenity like a gym. The airport shuttle was the best. The driver was helpful. I just wish I could get the number for the shuttle ride before checking out since our shuttle ride was not until 11:50am.

Family_with_children

10/10

Exceptional

12 Jul 2026

Yuriko

Great breakfast buffet. Nice room.

Family

6/10

Pleasant

11 Jul 2026

jason

one thing i had an issue was with transparency. on expedia, it says \"hotel shuttle available\", but word of caution here, the shuttle is only from T1 and they have 3 hourly shuttles from the airport which operate at 7,8, and 9pm; so if you arrive outside that window, don't worry about shuttles. the best option for outside that 3hr window is the train, as the bus takes almost a hour from the airport to Omori station and even then, you're about a 10min walk away

Self

10/10

Exceptional

09 Jul 2026

Niang

I had a wonderful stay at Hotel Mystays Premier Omori. The room was very clean, comfortable, and well-maintained. The air conditioning worked perfectly, which made the stay even more enjoyable. The staff were friendly, welcoming, and always ready to help with any questions. Breakfast offered a good variety of fresh and delicious options. The hotel also provides a convenient airport shuttle service, which made traveling to and from the airport easy and stress-free. The location was excellent, and the overall atmosphere was quiet and relaxing. I would definitely stay here again and highly recommend Hotel Mystays Premier Omori to anyone visiting Tokyo.

Family_with_children

4/10

Poor

08 Jul 2026

Tsenguunjargal

The front desk will refuse to speak English and not willing to help sort any check-in issues.

Friends_and_family Family

10/10

Exceptional

07 Jul 2026

Jieming

Friendly staff supreme breakfast and helpful airport shuttle’s

Family_with_children

8/10

Excellent

06 Jul 2026

Sharlene

I enjoyed the breakfast varieties, the shuttle pick up service and the staff was accommodating.

Family_with_children

6/10

Pleasant

05 Jul 2026

Cathy

The airport shuttle is convenient from the hotel to the airport. It is not as convenient in the opposite direction.

Friends_and_family Family

10/10

Exceptional

04 Jul 2026

Qi

The room was always house kept clean every day!

The staff was extremely patient, kind, and helpful with our questions.

The breakfast was great with a fusion of eastern and western dishes. There is something for everyone’s preferences.

We also enjoyed the shaved ice shop across the street from the hotel and the ramen noodle shop together with 7/11 and Lawson 24-h convenient stores.

Thank you and keep up the great work!

Friends_and_family Family

8/10

Excellent

04 Jul 2026

Lindsay

Great for an overnight stay

8/10

Excellent

03 Jul 2026

Rifaat

Keep a larger garbage bag to help out the staff

Family

8/10

Excellent

03 Jul 2026

James

The rooms were good size and the bathroom was full of amenities.

Family_with_children

6/10

Pleasant

30 Jun 2026

oded

Good location in Omori ,
Stuff English is poor
Room not so clean like you expect to be in Japan

Friends_and_family Family

10/10

Exceptional

26 Jun 2026

Angelika

The place was very spacious for three of us.
I loved the breakfast. Very good location.

Friends

8/10

Excellent

26 Jun 2026

Malia

The room was nice and clean. Seems to have been updated recently. Comfortable and not too small. It was a bit of a walk to the train station, especially with luggage, but not too bad.

Family_with_children

10/10

Exceptional

24 Jun 2026

Lawrence

The family and I loved the spacious room, clean spaces, and the staff was great! The air conditioning was set at a bearable temperature due to it under maintenance till Oct 2026 I believe. The complimentary shuttle is also good to have to the hotel and back to the airport. Definitely would stay at again!

Family_with_children

10/10

Exceptional

22 Jun 2026

Myrna

Room was cleaned and spacious. I feel staff needs to be bilingual fluent in English because of the tourism. WiFi worked great… there lunch buffet was great… about 10 min walk from the train station. Overall I would stay there again!

Friends

10/10

Exceptional

20 Jun 2026

Yvonne

The breakfast is amazing. Really great food american & japanese.

Family_with_children

8/10

Excellent

19 Jun 2026

Renuka Savithri

Staff…hire more English speaking staff or have translation devices on hand

Room smelled of urine, maybe from carpet?

10/10

Exceptional

19 Jun 2026

ma ninfa

We had a great stay. Room amenities are excellent and very clean. We love the location and the staff were helpful.

Family_with_children

10/10

Exceptional

17 Jun 2026

Cliana

The room was clean and it came with night wear and room shoes for everyone. Staff was super helpful despite the language barrier as we are English speakers. They were also very fast when we called the front desk for things we needed in our room. The rooms were cleaned very well every day and things like soaps, face cleanser and moisturizer were replenished daily. The facility has microwaves and laundry service is offered. It’s a great location with a Lawson store right across the street, a playground less than a 5 minute walk away, a laundry house nearby as well as lots of restaurants. I definitely enjoyed my stay at the hotel.

Family_with_children

8/10

Excellent

17 Jun 2026

Jennifer

The room was spacious, it had a great location, the beds were good. The mini fridge was awesome! And it had a good sized table in the room. There was a Lawson across the street. Would stay again.

10/10

Exceptional

17 Jun 2026

Po Yi

Having he airport shuttle is great.

Friends_and_family Family

10/10

Exceptional

16 Jun 2026

Ryan

Airport shuttle was super convenient, but we weren't sure of the pickup spot. If you get on the Haneda airport bus, get off at terminal 1, but stop #8 and cross the street to the tiny bus terminal looking parking lot. On our return trip to the airport, they dropped us off at Terminal 3 although it says the shuttle is only to Terminal 1.

Facility was nice, clean, and Lawson's across the street makes sure you never starve. No microwave in the room but they are located in public areas on various floors. Hotel fridge with small freezer and hot water pot in the room. Safe, quiet neighborhood. There is a Family Mart, 7/11, and Aeon corner grocery store on the same street. A huge Seiyu grocery store, Book Off, and Freshness Burger is a few minute walk away.

About an 8-minute walk to Omori station's North entrance. Lots of food options on that route, including McD's in the terminal, but if you walk straight through the terminal, you'll end up on the town side of Omori station where you can find drug stores, food shops, and everything else you'd want.

Baggage storage while we travelled to Osaka (we were checking back into the hotel after returning from Osaka) was great, allowing us to leave our bigger luggage and travel very lightly for the three nights in Osaka.

Family_with_children

10/10

Exceptional

13 Jun 2026

Malini

Very helpful staff. Great location. The breakfast was just amazing. Would stay here again in a heartbeat.
Thank you to each one

Family

8/10

Excellent

11 Jun 2026

Chizuru

Good breakfast :)

Family_with_children

10/10

Exceptional

11 Jun 2026

Miriam

Clean room, friendly staff. The bus shuttle to the airport made it very convenient. Close to super market for quick dinner.

Family

10/10

Exceptional

09 Jun 2026

Myrna

Everything well kept! They provide pijamas and tooth brush etc etc really convenient. Wish they would have staff that speak English! Also the shuttle to take you to the airport is convenient if you are flying out in the am but you have to wake up early and be ready with luggage at the lobby for them to give you a ticket to take you to the airport.. The only thing I personally didn’t like was the shuttle does not pick you up from the airport. Even though it tells you it does.

Family

6/10

Pleasant

09 Jun 2026

Cecelia

The place was really clean. It’s in a good spot and not far from the train station. However, the staff need to work on their politeness. They weren’t very friendly at all.

Family

10/10

Exceptional

08 Jun 2026

Julie

We had an enjoyable stay. The room was a little larger than expected, and very conveniently located to shopping, train station, restaurants and convenience stores. Nice amenities like room slippers and pajamas, loaner wheelchairs and breakfast. Our room was showing it’s age like wallpaper peeling at the seems, old carpet and pink mold in the grout.

Family

6/10

Pleasant

07 Jun 2026

Tony

The room was spacious for 5 guests. The problem was that there was no vent in the bathroom. There was mold on the wall paper in the bathroom. The room smelled like wet carpet. Since the bath tub and shower was enclosed a proper vent would have helped or a heating element.

Friends_and_family Family

10/10

Exceptional

03 Jun 2026

Ka Wah

Stayed for 13 days. Cute little town. We really enjoyed our stay. Located in quiet residential neighborhood. 5 minute walk from JR, all variety of restaurants and shops near JR station even a puffer fish restaurant. The best Ramen shops (Panda) and (Homemade Ramen Muginae)limit 100 bowls a day, right across the street. Every morning seeing people waiting lining up for the shops to open. Hotel staffs are really helpful and professional. Airport shuttle is a plus. Definitely five stars.

Family

10/10

Exceptional

02 Jun 2026

Jo

Great hotel, good size room for Japan! Very well priced, well stocked with slippers/pajamas/toiletries. Quiet room, good location

Family_with_children

10/10

Exceptional

01 Jun 2026

Joy

Room qas clean and located near train station

Family

6/10

Pleasant

25 May 2026

Jennifer

Just quick overnight stay, early departure

Partner

10/10

Exceptional

23 May 2026

To dung

Smaller hotel in a residential district, away from the crowds of inner Tokyo (perfect). 5 mins walk from station. Lots of great restaurants and shopping nearby. Clean hotel, and staff super nice and friendly (excellent). All the amenities.

Friends_and_family Family

4/10

Poor

22 May 2026

Kasper

Location & room facilities

Self

6/10

Pleasant

20 May 2026

Abena

It’s okay

Self

10/10

Exceptional

19 May 2026

Joanne

The room was really spacious. The food was excellent. We really loved our stay.

Partner

10/10

Exceptional

19 May 2026

Yunique

Try the breakfast at least once, it was delicious

Family

10/10

Exceptional

16 May 2026

Heidi

Nice breakfast menu, typical Japanese breakfast offerings.

Friends_and_family Family

10/10

Exceptional

10 May 2026

RHIA

Everything is good!

Family_with_children

8/10

Excellent

07 May 2026

wei Kang

good

Self

6/10

Pleasant

06 May 2026

Ming Kai

Everything was fine with the hotel, very friendly staff, good breakfast. Except it’s centralized heating. The room was pretty stuffy with not enough air circulation. And they didn’t change the filter of the purifier, the filter was very dusty.

10/10

Exceptional

01 May 2026

Kim

The hotel was very clean. They clean our room and provided us with fresh towels everyday. They even provided us with PJs and slippers. I would definitely stay here again.

Family

10/10

Exceptional

30 Apr 2026

Gertie

It was a great stay! Very nice and clean! Definitely we would stay there again when we visit soon! All staff were very friendly and helpful!

Family_with_children

10/10

Exceptional

14 Apr 2026

Aika

We loved the breakfast buffet and employees were so nice.

Family_with_children

10/10

Exceptional

14 Apr 2026

sam

amazing

2/10

Poor

14 Apr 2026

Caley

DON’T stay here if you want a sauna for a room. They have no air conditioning until the end of April. I booked and paid for a “no refund/no cancellation” room, and then I get a notification that there will be no air-conditioning until the end of April. No heads up, it was 30° both days I was there. Yet the hallways were nice and cool, the main lobby, everything was cool, but they wouldn’t turn on the air conditioning in the rooms. Lots of people were complaining, we were talking about it with fellow guests in the elevators. They didn’t care.

2/10

Poor

14 Apr 2026

Nancy

This hotel was not clean…getting run down. Mold was present. The worst is that you cannot control temperature in your room. The people did not seem to care. This was by far the worst stay I’ve ever had anywhere. Breakfast buffet was mediocre and they wait until hardly anything is left before replacing it. Food quality was subpar. Don’t let the good reviews fool you.

Family

6/10

Pleasant

10 Apr 2026

Cheryl May

Room need some updates, didn’t have breakfast, airport shuttle was clutch!

10/10

Exceptional

09 Apr 2026

Ying

This is a great place to stay for Haneda airport as they offer a first come first served shuttle service. Note that it is a small van with limited luggage but we saw one chap get his ski-ing equipment on! Hotel is in a good more local suburb of Tokyo and near 2 train stations so plenty of restaurants etc. Hotel itself is slightly dated but nice and clean.

Family

6/10

Pleasant

09 Apr 2026

Kanthika

Housekeeper was very nice but I would appreciate it if the front desk staff could be more welcoming.

Family

8/10

Excellent

07 Apr 2026

Hoi

Easy check in. Rooms were clean and spacious. Bathroom facilities also clean and spacious. Nice to have toiletries provided (razors, shave cream, brush, toothbrush and toothpaste, facial wash and cream, body towel). Provided PJs were clean and only one size provided. Material was a little rough and itchy. Breakfast buffet was only by reservation, which we didn't realize when trying to eat there for breakfast. Airport shuttle was handy and the main reason we chose this hotel for our last night in Tokyo. Area is mostly residential. Less than 10 min to subway. Beautiful parks nearby with several playgrounds within 5-10 min.

Family_with_children

6/10

Pleasant

07 Apr 2026

Guang

I stayed in Mystays Premier Omori for many times before, in my business trip. Everything was great. However, this place has more and more tourists in the past 3 years, the experience of stay becomes much worse: the restaurant becomes very crowded and noisy, the food is not as good as before, even no free bottle water after the breakfast, … sometimes, a very long waiting for the elevator.

Self

10/10

Exceptional

04 Apr 2026

Kaory Yamile

Delicious breakfast and excellent customer service. The place was nice and very close to train station, Sukiya and combini.

Friends

6/10

Pleasant

01 Apr 2026

Tina

The hotel is dated but it is clean. Air conditioning was not efficient enough so they have additional machine in the room

Self

10/10

Exceptional

01 Apr 2026

Theodore

Breakfast was fresh and the air temperature was just right.

6/10

Pleasant

30 Mar 2026

Richard

Don’t like that in order to cool the room down I have to pay extra . Room was very stuffy

Family_with_children

10/10

Exceptional

29 Mar 2026

Kathryn

Stayed for one night on our way to Okinawa. What a neat room! Really enjoyed it! And the shuttle to the airport was easy. Would stay here again!

Family_with_children

10/10

Exceptional

23 Mar 2026

Pamela

Breakfast was amazing , everyone was great , nice rooms .

Family_with_children

10/10

Exceptional

23 Mar 2026

Kazushige

Aside from the route from Omori station being difficult to find, there are no issues. It was on the top floor, but the room faced the adjacent building, so the view was not good.

Self

8/10

Excellent

22 Mar 2026

Trang Joanne

Room is nice just a bit further from train Stratton while taxi is really expensive. If you can walk it great. Breakfast was great so other than the distance we are happy with the hotel

10/10

Exceptional

21 Mar 2026

Maria

Airport shuttle is perfect, heater is too hot for us, so we turned it off and it was good

Family

8/10

Excellent

21 Mar 2026

Kit

The room is spacious. Shower and bathtub is good. I like the hotel has airport shuttle provided

10/10

Exceptional

20 Mar 2026

Genesis

The shuttle was easy to find and a great option to have

Friends_and_family Family

10/10

Exceptional

18 Mar 2026

Brittany

Offered airport shuttle and close to convenient stores

10/10

Exceptional

15 Mar 2026

Marco Paul

Huge room compare to other hotel in the area.

10/10

Exceptional

13 Mar 2026

Jennifer

Everything was excellent. Only downfall was the airport shuttle experience. We were waiting for the last shuttle of the day, there is a covered area where hotel customers were all waiting. Each hotel shuttle bus circled around and pulled up right to the covered area. When it was our shuttle bus' turn to circle and pull up to the covered waiting area, driver did not drive up to waiting area, he drove straight out of the lot. There were no instructions that we were supposed to approach the parked bus further down the lot. We ended up having to take a $30 taxi ride to our hotel.

Friends_and_family Family

10/10

Exceptional

12 Mar 2026

Nitesh

Nice breakfast clean room

Family_with_children

10/10

Exceptional

09 Mar 2026

Viviene

Only 2 issues that bothered us; One, the room was hot as the central heating was turned up around 25°C and the air conditioning did nothing to fix it; and two, no inhouse coin laundry so the nearest one is about a 5 minute walk. 10 minute walk away from the 2 train lines. The JR Omori station has a mall attached to it and lots of food options. Not able to go to Omorikaigan station but looking at the map it seems that there's also shops and restaurants near it.

Family

6/10

Pleasant

09 Mar 2026

Joseph

The airport shuttle bus stop was hard to find, and the bus driver was unpleasant. The staff was pleasant. The lobby was under construction and there was luggage allover the place. The room was nice and clean.
This location is in a rough neighborhood I think.

Partner

10/10

Exceptional

07 Mar 2026

Nashika S

This hotel was near everything! It was my first time in Japan, and as a solo traveler, everything was very easy to navigate. I also felt extremely safe during my stay. I was able to walk to stores and the train station, which were both very close to the hotel.

The room was comfortable, and I loved that housekeeping came in every day to make sure you had everything you needed. The breakfast was pretty good as well. I absolutely loved the bread they served with strawberry in it! I will definitely be returning to Japan again this year, and this location is golden.

Self

10/10

Exceptional

04 Mar 2026

Rene

Hotel was clean with great staff at all times! Short walk to the train station from the hotel and not too far from Haneda Airport. Would recommend to those traveling to Tokyo!

Self

4/10

Poor

01 Mar 2026

Melissa

The staff was not the friendliest, very cold and not willing to help. Rooms were or and the lobby just felt very crowded.

Family

10/10

Exceptional

18 Feb 2026

Erma

Very clean room, housekeeping is done everyday staff were friendly and spoke fluent English. The hotel is not too close to the train station (Omorikaigan-Keikyu line). We walk about 15 minutes to go to the station on our way to Shibuya and Shinjuku. Hats off to the Japanese people wno were very helpful to guide us despite the difficulty to speak in English.

Friends_and_family Family

10/10

Exceptional

18 Feb 2026

Melanie

The front desk staff made us feel welcomed & valued at check in and check out. The bed was really comfortable & pillow options helped with getting good sleep. The washroom amenities were great quality and they had other items available if needed. The neighborhood was very convenient to trains, restaurants, yet hotel is in a nice quiet area.

Friends_and_family Family

8/10

Excellent

16 Feb 2026

SANJAY

Yes

6/10

Pleasant

07 Feb 2026

Ann Marie

Rooms are kinda outdated, i booked the ones that no cleaning and i regret it. Stayed 3 hotels in japan during the trip and this would be the bottom. You get what you paid for i mean maybe if you book other room type and pay extra then should be good. The good side about it is the free shuttle going to haneda airport and then i booked haneda to narita made our way to airport smooth and easy transfer..

Leisure Family_with_children

10/10

Exceptional

03 Feb 2026

Moises

The room was spotless. The bed was comfortable and spacious.
The staff was kind and friendly and the shuttle to the airport was a big assistance.

Partner

8/10

Excellent

24 Jan 2026

George

Service was excellent.

10/10

Exceptional

23 Jan 2026

Eugene

Simple hotel. Friendly staff. Laundry in-room was a great bonus!

10/10

Exceptional

19 Jan 2026

LORI

Staff was nice and shuttle to airport was great!

Leisure Family

10/10

Exceptional

14 Jan 2026

ronald

Great location.

Friends_and_family Family

10/10

Exceptional

12 Jan 2026

Jonathan

The staff were professional and welcoming. Our room was perfect for a large family with 5 beds and very clean room.

Leisure Family_with_children

10/10

Exceptional

09 Jan 2026

Ian F

We had a great stay at this hotel and will definitely stay here again in the future.

Leisure Family

10/10

Exceptional

06 Jan 2026

Adam

Splendid! Highly recommended!

6/10

Pleasant

03 Jan 2026

Crystal

The room had everything we needed and was conveniently located. Perfect for day trips. We stayed here for 11 days and used it as our home base. The Omori station is a 5 minute walk, which made it perfect for travelling about! We slept 3 people in the room, tight but doable. Gave it a 3 as it was dated and cleaning service was not daily, unless you paid.

Leisure Family

10/10

Exceptional

03 Jan 2026

Briana

Na

10/10

Exceptional

30 Dec 2025

Norma I

Excellent