Avra Imperial Hotel

Greece , Crete
CHANIA, KOLIMBARI
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100 reviews shown

10/10

Exceptional

10 Nov 2025

Kristie

We had an amazing stay. Everything was great - the staff were very friendly, the room and hotel was super clean, and the food was tasty as well. We can't complain and will return.

10/10

Exceptional

09 Oct 2025

Liliya

I had a wonderful time at the hotel! I loved the spa, the pool and had the best night sleeps! It is a shame that the main restaurant does not serve a real espresso from ground coffee beans as it would have been nice to enjoy a good cup of coffee with the wonderful breakfast, but despite this, I will happily return to the hotel

Self

10/10

Exceptional

29 Sep 2025

Vlas

Excellent Service. Excellent resort and facilities. Great selection of food, very clean rooms, tidy pool areas. Very friendly and accommodating staff from the reception to the dining areas. An excellent resort to relax in comfort. Will visit again. Deserves its 5 star rating.

Leisure Partner

10/10

Exceptional

16 Sep 2025

Juan

The room was spacious, clean, and comfortable. The property was well maintained and beautiful. The staff from housekeeping, bar, concierge, wait staff to front desk were fantastic. They all went out of their way to make you feel welcomed and valued. Thank you all for an enjoyable time.

Leisure Partner

10/10

Exceptional

16 Sep 2025

david

Great hotel

Great hotel with many facilities. Lots of pools, nice spa, great gym and nice grounds.
The restaurants are good and many options.
Unfortunately they don’t label the foods in the buffet well. This makes it hard for vegans, people with allergies etc, I am sure they could do a little better on this!

Self

10/10

Exceptional

04 Jul 2025

Catherine

Fantastic room and stay in a private pool suite in the Residences. Amazing meals in local restaurants!

Leisure Family

8/10

Excellent

17 May 2025

Hui

No refund when I made duplicate booking

All are good, except no refund when I made duplicate booking by mistake, even I talked to them 1 week before the arriving date. I waste 3 nights

Partner

10/10

Exceptional

25 Oct 2024

Marie-Aude

We loved our stay. The hotel is very comfortable and the staff is helpful. The pools are amazing (although a bit cold in the low season). The facilities are in great condition. We couldn’t have asked for more from this hotel!

Leisure Family_with_children

10/10

Exceptional

21 Oct 2024

David

Great

Leisure Family

8/10

Excellent

02 Sep 2024

Michelle

We stayed in the adults only area which was lovely. We had our own private pool and the room was very spacious. We had no issues with getting sunbeds around the pool in this area but I know those in the main part of the hotel did have. However the sunbeds were the most uncomfortable I have ever come across and whilst the room accommodated three of us, there were only ever two sunbeds on our private patio, despite us asking for another one three times.

Food was great, loved being able to dine in each of restaurants once during our stay as we were all inclusive. The prices for these restaurants were as expensive as eating out in the UK so must be pricey for those on half board. The buffet was good, however the food was lukewarm most of the time and not hot. I have been all inclusive before at other hotels and they manage to keep the food hot. Not sure why they couldn't here, despite seeing other reviews complaining about the same issue. All in all, I would stay in the Adults only section again (though its actually age 13 upwards) but I don't think I would go to the main section of the hotel as the sunbed issue and waiting 30 mins to get served in the evening would be a really pain and put me off.

Only one additional last thought, they need a standard waste paper bin in the room, the small bins in the bathroom are not good enough for the rubbish such as empty bottles, food packets, paper etc, so we ended up collecting it in a pile for housekeeping to remove.

Leisure Family

8/10

Excellent

25 Aug 2024

Ernst

The resort was great for the excellent selection of restaurants, food, pools, cleanliness/spotless. Great if one wishes to relax/lounge for several days and enjoy amazing food. On the other hand reception staff seemed a bit defensive and evasive with encountered issues. One particularly annoying thing was 2 treadmills for the hundreds of people at the facility. Having to wait for the right moment for exercise equipment, to work off all that overeating was disappointing. The property is not beachfront, and the beach was painfully rocky. Good stay nonetheless.

Leisure Family

10/10

Exceptional

13 Aug 2024

Amanda

Every little thing we needed they took care of. Amazing stay.

Leisure Partner

10/10

Exceptional

29 Jun 2024

Jade

Quiet, relaxing resort

We spent a few days in one of the larger suites. It was modern, quiet, comfy. The food was good - not the best we have had but above average. Staff was extremely friendly and accommodating. We'd definitely consider it again for quiet/relaxation time. They probably could pay a little extra attention to cleanliness especially around dining areas.

Friends_and_family Family

10/10

Exceptional

01 Jun 2024

Ronny

Nothing unique, just a regular hotel property. Unfortunately the food isn’t really Greek style and could be better. We decided to eat outside. Also the noise of the kids can be a bit annoying. But it’s not an adult only hotel, therefore you have to try to be seated at least outside. Staff has always been nice and try to accommodate our requests.
The a la card restaurants you have to make an online reservation and on the day you get confirmation for almost an hour later - sorry, that’s not how it should work. We canceled!

Leisure Partner

10/10

Exceptional

20 Oct 2023

Petros Sotiri

The Best hotel and superb service, staff really go the extra mile to make it a holiday to remember. Great dining options and amenities. Beautiful hotel too and surrounding area

Leisure

10/10

Exceptional

16 Oct 2023

Rishi

Fantastic all inclusive stay with family

Avra was a stunning large hotel offering multiple large pools with a smaller pool near the beachside, multitude of restaurants with some needing pre-reservation but easy to do throught the link they send you, covering asian, italian and pool side snacks as well as main buffets. The all inclusive option is fantastic and large variety of drinks all available within this. They catered amazingly for my 8 month old son especially for food, Jessie at the concierege helped us greatly in putting together meals to send to the chef and be prepared for him. Overall a few less vegetarian options (as mains) for adults but they did make efforts to do the other dishes without the meat. Staff were all very polite and courteous and hotel was large and very clean and maintined well. Spa area also large with indoor pool, sauna, steam lovely massage therapies also
Beach very close by but more pebbles than sand
Provided us with many baby amenities

Friends_and_family Family

8/10

Excellent

07 Oct 2023

Rohit

Our stay overall was good, the food was great, facilities etc were good; and staff were extremely helpful.

Some things however were not great, hence the four stars:

- Upon arrival to the room, although cleaned, the sheets had stains on them, room not entirely cleaned as dust and cob webs on furniture, also there were tiny lizards and other insects roaming around.

- There were cats wondering around in the food areas and restaurants, which wasn’t pleasant as not everyone is a cat lover, the staff didn’t respond to this very well, at some times there was also a dog wondering around.

- It wasn’t very friendly for children, lacking facilities.

- Our all inclusive package was self service only in the breakfast and lunch main buffet halls, where you can choose what to eat, but simple things like a soft drinks machine and tea/coffee and beer etc was all waiter service, it would’ve been good to be able to just get these yourselves. They did have a water and juice machine.
The snack bars were only all waiter service and nothing to just grab yourself; and although fairly timely, it’s still not very convenient when you cannot just help yourself and have to wait for food and drink.
Not a major issue, but good to mention.

- The venue said they have variety of gluten free options however in reality these were not great nor enjoyable. They had one type of GF bread which was not nice at all.

If the above were addressed, then we would be really happy to visit here again.

Leisure Family_with_children

8/10

Excellent

22 Sep 2023

June

No sun on our patio

We booked a room with private pool. Although the pool was mostly in the sun, sadly the patio, apart from about 2ft of it, remained completely in the shade which was a shame as no possibility of sun bathing

Partner

10/10

Exceptional

20 Sep 2023

Verified traveler

Would recommend

Was such a beautiful hotel, food was amazing out of this world so much choice. Staff all so friendly. Would recommend. Sun beds and chairs around pool was not very comfortable after a while.

Partner

10/10

Exceptional

12 Aug 2023

VASILIKI

Ideal property for families with children. The luxury all-inclusive package we booked was also great. A special call-out for the staff in the pool-bar where we spent a lot of our time. They were pleasant, warm, offering great level of service. They made our stay special. :-)

Leisure Family_with_children

10/10

Exceptional

25 Jul 2023

Nathalia

Amazing stay

The whole experience was amazing. The hotel is beautiful, the staff is friendly and efficient, the bedroom is spacious and comfortable. The swimming pool is so good, with a bar service inside so you can have drinks by the pool. The buffet has a lot of options, for all tastes, and it is delicious. We really enjoyed the stay and would definitely come back.

Partner

8/10

Excellent

06 Jun 2023

Anthony

Resort Amazing but room not as good as expected!

The resort was fantastic and the all inclusive was brilliant. Nothing was too much trouble.

The only thing that was below par was the room. We booked a junior suite with a double bed and 2 singles.

I feel we were thrown in a small suite out the way as I’ve been in bigger hotel rooms at a fraction of the cost. Our beds were made up as 2 singles for us and 2 singles for the kids… the room clearly states a double and 2 singles. That’s the only thing that let it down for me as we paid a lot for our stay and wanted luxury.

Maybe we had been spoilt with the previous villa we had stayed in the week before but for an expensive junior suite with private pool… I did expect a bit more room and a double bed!

I did ask to move rooms and would pay extra for a deluxe but none were available apparently.

The kids entertainment wasn’t great either as only stuff on maybe 3 out of 7 days so it did leave them bored at night at times.

The place itself is amazing and the staff would do anything for you but the above issues did let it down for us unfortunately.

Friends_and_family Family

10/10

Exceptional

15 May 2023

Kinga

The hotel is beautiful, clean and located close to Chania, Samaria gorge and Balos beach. Rooms are spotless, pool area and pool itself great. Food was very good and plenty of choice, the only thing I would add in restaurant was the description of the dishes i.e if it's suitable for vegetarians and vegans. Beach was pleasant but the area leading to the beach needs working on maybe plant trees, plants etc. so it looks more appealing. All in all my stay was very pleasant.

Leisure Friends

10/10

Exceptional

02 Oct 2022

Katarina

Great stay, would stay again!

Leisure Partner

10/10

Exceptional

10 Sep 2022

Ganna

If you want a perfect holiday search no more

Absolutely divine holiday; the hotel is very well thought through - you have all amenities in the room, by the pool or even by the seaside. Five restaurants, each one with a view, good food selection, huge swimming pool, excellent design; private beach and seaside restaurant deserve a separate thank you ! Sunset dinner in the Avra seaside is a must!

Friends_and_family Family

10/10

Exceptional

26 Aug 2022

Joseph

Avra Imperial is the perfect holiday hotel for families with great restaurants, great spa and gym, many pools to choose from, friendly staff, and big comfortable bedrooms. Direct access to the beach. Easy organisation of trips - we organised a private boat trip to Balos beach and Gramvousa Island, absolutely incredible. Close to Chania and Platanias. Best restaurant is the Beachside but book a week in advance. No good restaurants outside the hotel. Loved every moment there.

Leisure Family_with_children

10/10

Exceptional

18 Aug 2022

Vadim

Wonderful Avra week

The resort is a real gem. I would really like to come back there again. Our family room was right on spot with cleaning, design, comfort, amenities. The hotel is very quiet and though is in full capacity, sometimes feels like you are in a secluded retreat. The food is abound, wigh various variants that will fit anyone, including the young ones. The pools and surrounding areas were really joyful for our entire family, the small ones barely left the area, the beach is also great, and will provide you postcard photos and memories.
The spa, although not used it's facilities looks impressive and inviting. And we really couldn't find any cons, not that we want to after a great experience.

Friends_and_family Family

8/10

Excellent

18 Jul 2022

Stephanie

It’s ok. But too many kids and babies, so we never went to the pool. The food was ok for an all inclusive. The beach is not nice. It’s gravel/stones. There is no evening and day activities.

Leisure Friends

10/10

Exceptional

28 Jun 2022

Dorothy

everything you need with a luxurious touch

I stayed one week at the Avra hotel and was greeted upon late check-in with a room upgrade to a pool-view room. The pool is massive, plus the property is situated right on the beach. The staff equipped my room as requested in advance with a crib and baby monitor. It was lovely to have everything ready for me. The room also had a nice bottle of local wine and plate of fruit as well as a tall bottle of water. This hotel was very comfortable, and each member of the the staff were friendly. The hotel is ideal for business, or couples, or families. I was impressed how family-friendly, yet still quiet and peaceful, the property was. Breakfast was wonderful each morning. I had a little time to enjoy the spa, which was delightful. Overall, the hotel is a phenomenal value. I would love to return with my family. The location is quite convenient to the OAC (Orthodox Academy of Crete). One may walk or easily hire a taxi from the front desk. Convenient for my work, I appreciated the stable WIFI and reasonable room service.

Business

6/10

Pleasant

26 Sep 2021

Mikail

The hotel looks amazing, the rooms are lovely and large,the breakfast buffet is nice and the pool is nice but freezing, you never seem to get used to the temperature. That is all for the positives really. Overall the hotel was quite disappointing despite it being a 5 star hotel. There is no Aircon or an extremely weak Aircon in the lobby and halls of the hotel, when you come inside it's always nice to feel the cold air after being outside in the scorching sun, but you never feel that sensation. The complimentary water \"cooler\" is either always empty or warm. The evening restaurants are possibly the lowest grade quality food you can get, i would highly recommend you go outside the hotel for dinner, my fiancé found a hair in her food one night also. The Asian restaurant Blue Dong is hand on heart, genuinely the worst take on Chinese/Japanese food I have ever witnessed. Do not be fooled by the fancy decor. I ordered teriyaki salmon that came fully raw inside with a little drizzle of teriyaki sauce on top, and the same for the teriyaki chicken starter. The best food in the hotel is the basic club Sandwich at the pool bar. Ultimately the most disappointing thing is the location. It is so isolated and so far away from the main town of Chania. It's a good 35 minute drive or 60 minute bus ride away, it's located in a small village with pretty much nothing bar a few cafés and little supermarkets, there are a few nice restaurants around the harbour/beach though for the evening!

Leisure Partner

6/10

Pleasant

26 Sep 2021

Nadia

Good

Good but not a 5 star. Food not really the best just ok.

Friends_and_family Family

8/10

Excellent

27 Aug 2021

Rasheed

Good, friendly staff, clean wish there was water sports available and some entertainment or music

Leisure Family

10/10

Exceptional

23 Aug 2021

Yosef

lovely and clean resort

Business

10/10

Exceptional

04 Aug 2021

Verified traveler

I don’t even want to give a high review for the AVRA because I’m afraid too many people will find out how great it is and we won’t be able to get back in! Rooms were great, ours had a private plunge pool. The main pools are amazing with swim up bars and lots of places to lie in the water. Food was great with lots of options. Walk right onto the beach where there is their own little beach bar with pool. Great for families and couples looking to relax. Village is a little sleepy so no real nightlife after dinner.

Leisure Partner

4/10

Poor

31 Jul 2021

Rania

No upgrade .... even it says so in the reservation

The reservation included free upgrade.
Thr reception claimed that it is hotles offer not theirs so we were not upgraded. The room was smaller than indecated.

Friends_and_family Family

8/10

Excellent

26 Jul 2021

AmirFarrokh

Highly recommend

High standards and very good service. Super friendly staff. Highly recommend for a romantic trip to Crete

Partner

10/10

Exceptional

26 Jul 2021

Verified traveler

Great service! Delivered a birthday cake for my wife on her birthday after they realized from check-in it was her birthday that week (without any prompt from us). Great private pool and spacious deck area. Main pools and child pools very clean. My son (2 years old) loved the daycare staff who spoke several languages including Russian and English which he understands. Great views. We will be back! Breakfast is great! We are out for lunch / dinner and would recommend doing so. When eating at the resort restaurants for those meals it was just ok. We greatly enjoyed eating on the economy for all but one lunch and dinner on a 7 day trip (and much cheaper).

Leisure Family_with_children

10/10

Exceptional

18 Jul 2021

Eyal

great hotel

we got here on the second day they opened since last season. the staff were super friendly ,the food was awesome... nothing to complain. very recommended

Partner

10/10

Exceptional

12 Jul 2021

Yaron

avra grand hotel

definitly coming back to this hotel, the place, the service, the food, the pool, everything was perfect

Partner

4/10

Poor

27 Oct 2019

Robert

Not a spa like ambiance

Booked a night with soa treatments while traveling as a treat. Place might as well be Disneyland. The spa was overrun with kids and LOUD. Not the relaxing experience we were
Expecting

Partner

10/10

Exceptional

20 Oct 2019

Stephanie

It was very clean and nice . Staff were helpful and nice . Would recommend to stay again

Business_and_leisure Friends

10/10

Exceptional

14 Sep 2019

Sara

This resort is paradise! Our every need was met, and it was a completely relaxing stay. The staff is so kind, and even gave us a gift of fruit and sparkling wine because it was our honeymoon. We highly recommend the sushi on the resort, too. We're already making plans to come back.

Leisure Partner

10/10

Exceptional

10 Sep 2019

Katharina

Excellent property all around . Service and grounds and accommodations are excellent

Family

6/10

Pleasant

16 Aug 2019

Verified traveler

What was unique for a hotel of this caliber was that they did not have the room prepared for us when we arrived late night and exhausted from traveling. The air conditioning was not working and they actually changed us for water. Furthermore we were being asked to pay for an iron.
Other than that the place is amazing.
But at $400 per night you should expect more.

Leisure Partner

4/10

Poor

12 Aug 2019

BEK

There are several restaurants in the hotel that are convenient. But the overall experience here was disappointing. We paid for a \"sea view\" room which was a total fraud. The view was mainly of the side of a large building, trash and telephone poles/wires. The room was in a state of disrepair and obviously had been for awhile. The tub drain could not be closed to take a bath. The attached shower head did not work. The wall paper was peeling. The bathroom door handle was falling off. The toilet paper holder was broken so the toilet paper rested on the floor. The sliding door to the terrace would barely open and took two of us to open or close it. The electricity kept going out in our room. And on and on. I would never stay here again.

Business Partner

2/10

Poor

25 Jun 2019

Verified traveler

Room was smelly
Air air airconditioning did not work
Could not sleep at all

10/10

Exceptional

09 Jun 2019

Verified traveler

The property is beautiful and very clean. Staff is helpful, kind and love children. The childrens area was a good space. We spent most of the time by the main pool which had a grassy area with plenty of shade which made it easier for baby to play safely. This hotel is perfect for families.

Leisure Family_with_children

10/10

Exceptional

29 Apr 2019

Verified traveler

We liked the kids club. We liked the pools and spa options. The food was excellent.
The service was excellent. Very polite, smiling and prompt.

Leisure Family_with_children

10/10

Exceptional

26 Sep 2018

Aliki

Excellent resort!

What a beautiful place with superb service! We will return!

Family

4/10

Poor

13 Aug 2018

ACT

Absent service. False advertising. Only a 3 Star property. I’m amazed that anyone says it’s above 4 stars. Our friends staying there said exactly the same. Very little luxury. If you don’t care about luxury and just want an average huge hotel, this is for you.

10/10

Exceptional

04 Aug 2018

James

Avra Stay

A great hotel

Partner

10/10

Exceptional

01 Aug 2018

Verified traveler

Great getaway for all ages.

I can’t say enough about how spectacular our recent stay was. We were a group of 9 people ranging from all ages and we all had a great time. The pools, the food, the rooms. All were super. Can’t wait to return next year.

Family

10/10

Exceptional

25 Jul 2018

Verified traveler

Gorgeous Resort with amazing Cretan Restaurant

Great hotel with terrific Spa/pools and Hammam. The room was modern, tidy and comfortable with a great balcony.
The Cretan Reataurant was AMAZING for both breakfast and dinner and Elli and Lefterie provided incredible service and beach recommendations and other local knowledge to make our stay incredible. Thank you!

10/10

Exceptional

24 Jul 2018

Grant

A fantastic 3 days spent here

The hotel was amazing with fantastic amenities, a good selection of places to eat on site and a wonderful spa. The location of the hotel is very peaceful a few minutes walk to a quiet stoney beach and only five minutes walk to some local tavernas offering some local delicacies. We will return soon and was a wonderful stay.

Family

10/10

Exceptional

04 Jul 2018

Verified traveler

Amazing

Simply amazing! The property, the staff, the pool and the location were superb. Highly recommend.

10/10

Exceptional

25 May 2018

John

An excellent contemporary hotel near Chania

This hotel is really nice. It's a modern contemporary design, with minimalist features throughout. The price of food is reasonable, though more expensive than what you would find outside in the tavernas. The quality of the buffets was excellent. They have many pools to choose from. Two children's pools. They claim they were heated, but I was expecting something closer to 32c in that case. Anyway, it was pleasant. We will be back to this place for sure! The beach is well serviced, with a minimal amount of sand to play in, however. Still it's a nice beach. A drive to Chania is not very far at all, maybe about 25min or 30min.

Family

10/10

Exceptional

21 May 2018

TravellerLT

Relaxation island in Crete

Esthetically pleasant place for complete relaxation. More suitable for families with children but also acceptable for couples or single travellers. Incredibly helpful and customers oriented staff - from receptionists to pool bar tender.
Hotel is very clean, well cared. You can feel attention to every detail. Very good spa, I loved cosmetics they used. Highly recommend for your next vacation!

10/10

Exceptional

23 Oct 2017

David

Great!

We had a great stay in the Avra Imperial... Luxury and comfort - everything you could need in a hotel!

Partner

6/10

Pleasant

27 Sep 2017

Suzi

Nice resort - service and room is mediocre

Let's start with the positive ... the facilities are beautiful. Good central location - 20min away from great sightseeing and shops. Caters to Scandanavaians which are great people to vacation with - friendly and family oriented but not obnoxious. Also, a few good restaurants with great service around the corner from the hotel. Resort was very family-friendly.

Now for the negative. Most staff members are rude. The service is poor at best. Feels like a 2-star resort. I'm writing this review while sitting in the lobby at the RITZ CARLTON in Cairo - the service is day and night. The service different is We are use to much better service. Pool is freezing - couldn't use it at all. Room was hot - called three times to fix the air conditioning but I just got attitude. The towel service is brutal - you need a card to retrieve and you are limited to one each. You have to go to the main building to pick-up and drop off your towels - so tacky.!!

Overall I wouldn't return.

8/10

Excellent

21 Sep 2017

Verified traveler

Great Place to stay

Beautiful hotel with nice rooms. Comfortable beds. Nice shower. Gorgeous pool area. Beach access. The location was great for going to Balos, Falssarna, and Elafonssi beaches. However, the food was disappointing. We stayed in 5 hotels throughout Greece, and the food was much better everywhere else. We also found the staff to be a bit unfriendly.

Partner

10/10

Exceptional

12 Sep 2017

Emmanuel

September holiday in Crete

The weather in September in Crete is just right. I stayed at the hotel for 4 days and the weather was in the 80's.. warm and comfortable but not sweaty weather like in August. The hotel was packed. Nice hotel for young couples with small children. Many pools. We got the room with a private pool, it was nice but you really don't need it because there are pools all over the hotel. We loved the hotel and will visit again next year. There is staff everywhere, they speak all languages, very polite and always there to help you, morning buffets as well as lunch and dinner are amazing.

10/10

Exceptional

13 Jul 2017

CHRISTAKIS

Quality Hotel

Modern hotel, clean excellent food highly recommended.

Family

10/10

Exceptional

29 Jun 2017

vijaykumar

wounderfull stay,hope go agin

it was really very good stay,i will like to go agin,clean ,nice room.my room was with private swimiming pool,but they upgraded me more. good food.out side and inside swiming also wounderfull .

Partner

10/10

Exceptional

07 Jun 2017

Aadesh

Hotel worth staying in

The hotel is beautiful, it has a lot of amazing amenities and the staff was also very welcoming and friendly. The swimming pool is beautiful and so is the beach calm and peaceful. Had a great romantic stay with my wife on our honeymoon. Would've loved to stay there longer.

Partner

10/10

Exceptional

19 Jul 2016

Ourania

Please for future guests it should be first come first served on pool chairs . People were going at 7 am and reserving putting towels on chairs and leaving .

Family

4/10

Poor

05 Jun 2014

Carl

Very disappointing

It's a really busy hotel in the middle of nowhere. Noisiness and poor service throughout. Kids everywhere causing chaos.

We had to wait ages to check in. Then there was nobody to help with our heavy bags, so we had to walk absolutely miles with them to the room, including stairs. It's a huge hotel. Room numbers go to 5 digits!

The spa was unmanned, until someone returned to the desk after a ten minute wait. Then we found the water unusually cold. Plenty of things didn't work, and nobody around to help.

Breakfast was a disaster, people fighting over tables because staff kept sitting new arrivals at already occupied tables. Food is plentiful and varied, but poor quality, breads too dry for example. All the doors to the outside area were locked except one making you feel trapped!

Wifi doesn't work in the room or most of the corridors, had to go to reception.

Look on google maps, the hotel complex is almost as big as the rest of the town around it. There really is nothing here.

The design of the hotel is modern, with a couple of interesting touches, but it's cold sharp and characterless.

Overall in summary, it's huge, staff don't care, and there is no form of personal service whatsoever. We are checking out and going elsewhere. We have no idea how it was rated so highly by others!

6/10

Pleasant

05 Oct 2013

Oh well

Its ok...

So my husband and i wanted to go to Crete for 3 days just to relax and enjoy. The hotel is beautiful, modern, extremly clean, and gorgeous view. However. The room we were staying in had incredible problems with wifi. The staff gave us a cord to plug into the wall for Internet but this was not so helpful as it did not reach to the bed, and we were using it to watch tv etc since the tv there did not really have english shows. The next morning when we complained to the front desk, they gave us an extremly hard time, the sales manager in particular was extremly rude. I have never seen anything like that in my life. We were just asking for a solution and she did nothing but yell at us. We asked to speak to the manager and they said well see. Finally they told us we could meet with him in an hour and when we did he was extremly nice and helpful and upgraded us to a room with a private pool and the wifi there worked perfectly!! In addition, the pools in the hotel are all very beautiful but have no heaters and are freezing!! Even the hot tub was just lukewarm.... In addition, we called down for a cup of hot water and they charged us 4 euro which is ridiculous. Also the hotel has nothing near it, so when we wante to go out at night, we took a ten minute walk and came back. And its 2 and a half hours from the airport which was not so pleasant either.

Partner

10/10

Exceptional

10 Sep 2013

Gordon

Great hotel in good location

We stayed for two weeks and were very impressed. The swimming pools are huge and always sun beds available. Also has sun beds and shades on the beach at no extra cost. The main restaurant buffet was excellent and good value. The hotel is situated in a small seaside town with a small harbour and several tavernas.

8/10

Excellent

05 Aug 2013

Ellen

Avra great for kids :) but not for couples :(

Overall I did not enjoy my stay at Avra. The resort was very busy and the majority of guests were young families and I found the noise from children yelling and crying very unpleasant. In fact after 5 nights we left and stayed at Thalassa Resort in Agia Marina an adults only hotel. The plumbing in our room at Avra was not up to a new 5 star standard resort as the sink and shower would fill with water and pool and there was mould around the base. The free WIFI was poor and only worked well in and around reception area. A few positives would be the extremely comfortable bed, the generous sized rooms and the amazing shower head. We never used the pools because again there were too many children and I much prefer the beach :)

8/10

Excellent

30 May 2013

Verified traveler

Good hotel

Great atmosphere and pleasing. Breakfast choices were superb. The only disappointing thing was service at the hotel restaurants was very slow. One place we walked out because the servers did not care to come and welcome us. Room service could improve a bit. Bot on the whole a lovely place to stay in.

10/10

Exceptional

05 Oct 2025

Zoje

Alles perfekt, nichts zu bemängeln nur die lage rundherum des hotels, leider viel zu abgelegen/abgeschieden.. bis zum zentrum chania ist es eine halbe stunde mit dem auto weit weg…

Leisure Family

10/10

Exceptional

29 Sep 2025

Noemi Olivia Lorena

Top

Leisure Partner

10/10

Exceptional

26 Sep 2025

Simone

Es hat einfach alles gepasst. Tolles Hotel, die Pools, das Essen, das Personal, die Zimmer.. Im „Ort“ ist nicht viel los, aber man kommt sehr gut mit dem Bus nach Chania. Wir waren sehr zufrieden und empfehlen das Hotel auf jeden Fall weiter. :)

Leisure Partner

10/10

Exceptional

24 Sep 2025

Julia

Alles in allem ein super Hotel für Entspannung.

Leisure Partner

2/10

Poor

16 Sep 2025

Ayse

Gebuchtes Zimmer wurde nicht gegeben, Differenz wurde nicht erstattet. Wasser nicht aufgefüllt, minibar wurde nicht aufgefüllt Lunch war im Residenz Bereich nicht verfügbar, Zimmer Service 3€ pro Bestellung und das alles trotz all inclusive! Schrecklich! 15.000€ dafür dass man nicht mal Wasser bekommt. Eines nachts stand Zimmer Türe einfach offen, direkt Rezeption Bescheid gesagt, seit über 10 Tagen keine Antwort warum!!

Leisure Family_with_children

10/10

Exceptional

14 Sep 2025

Ville

Huoneet ja yleiset tilat todella siistit, henkilökunta poikkeuksellisen ystävällistä

Leisure Partner

10/10

Exceptional

08 Sep 2025

Jana

Das Avra Imperial Hotel überzeugt durch eine gelungene Kombination aus modernem Design, gepflegter Anlage und hoher Servicequalität. Die großzügigen Poolbereiche sowie der direkte Zugang zum Strand bieten ideale Voraussetzungen für erholsame Urlaubstage. Besonders hervorzuheben ist die Freundlichkeit und Professionalität des Personals, das stets aufmerksam und zuvorkommend agiert. Auch die gastronomische Vielfalt überzeugt: Von reichhaltigen Buffets bis hin zu qualitativ hochwertigen À-la-carte-Restaurants wird ein breites Angebot geboten. Insgesamt ein ausgezeichnetes Hotel, das hohen Ansprüchen gerecht wird und uneingeschränkt weiterzuempfehlen ist.

Leisure Family

10/10

Exceptional

05 Sep 2025

Fanus

10/10

Leisure Family_with_children

10/10

Exceptional

26 Jul 2025

Chloé

Excellent rapport qualité prix . Deuxième séjour dans cet hôtel. Petit bémol : Le buffet manque un peu de diversité le soir.

8/10

Excellent

13 Jun 2025

Monique

Wir hatten glücklicherweise das beste Zimmer im ganzen Hotel (Adults-Only-Bereich) mit einer großen Terrasse und vielen Sonnenstunden. Die meisten anderen Hotelgäste mussten sich mit 2-3 Sonnenstunden auf ihren Terrassen begnügen und die waren dann entweder sehr früh am Morgen oder am späten Nachmittag. Wer plant das architektonisch so?!

Das Frühstücksbuffet fanden wir sehr gut. Den Fitnessbereich von der Ausstattung her auch.

Wer einen schönen, hoteleigenen Strandabschnitt wünscht wird bei diesem Hotel enttäuscht sein.

Das größte Minus war für uns jedoch der Service. Mal ganz davon abgesehen, dass man hier im Mai/Juni in der Nebensaison mit weniger Personal arbeitet, was sich besonders bei den Öffnungszeiten (nur bis 17:00 Uhr) des Spa-Bereiches und bei der Reinigung der Pools bemerkbar gemacht hat, musste man vor allem mit jedweden Anliegen mehrfach kommen bis etwas passierte.
Das stellen wir uns in 5-Sterne-Hotels in dem Preissegment anders vor und sind es auch anders gewohnt.

Das Personal an der Rezeption wirkte oft überfordert, vergesslich und nicht besonders engagiert. Auch gab es mit einigen Bediensteten nicht marginale Kommunikationsschwierigkeiten auf Grund mangelnder Englischkenntnisse.

Die Preise im Spa-Bereich sind unverschämt (Bsp. 140€ für 70 Min. Hot-Stone).
Wir waren dementsprechend außerhalb des Hotels im Spa.

Es gibt in der Gegend (Nordwesten Kretas) bessere Hotels, gerade im Adults-Only-Bereich.
Wir werden nicht wiederkommen.

Leisure Partner

10/10

Exceptional

03 Jun 2025

Nico

Super Hotel, eine reine Wohlfühloase!
Die Lage ist nur etwas abgelegen und man kann in der Umgebung nicht viel unternehmen, es gibt nur ein Bus der in die Stadt nach Chania fährt.

Die Fahrt nach Rethymno dauert zum Beispiel 2 1/2 Stunden.

Mietwagen für Unternehmungen ist ein absolutes muss.

Ansonsten das Hotel sehr sauber, freundlich und leckeres Essen!

Leisure Partner

8/10

Excellent

25 May 2025

Tuomas

Very good value for the money

This hotel has a really good spa with gym, saunas and jacuzzi. Rooms are very modern, soacious and clean but the bed is extrmely hard. The buffet restaurant was more tyan enough for us for the weekend - they have extremely wide range of varieties on table and the selection changes day to day. But the staff was absolutely lost with allergy information and they had my wife eat food with nuts and almonds several times although she kept asking if it was safe ot not. Very poor job on several occasions from the restaurant staff. Otjer than that it was a very nice and relaxing stay!

Partner

10/10

Exceptional

15 May 2025

Evan

Séjour idyllique

Magnifique hôtel, piscine privative grande et sans vis à vis pour notre chambre. Buffet diversifié et bon. Seul le check-in a pris beaucoup de temps avec la chambre qui n'a pas été disponible avant 18h.

Partner

8/10

Excellent

19 Oct 2024

Franka

Es ist ein mega schönes Hotel! Wirklich immer wieder gerne ….

Leisure Family

8/10

Excellent

25 Sep 2024

Daniel

Wir waren insgesamt sechs Nächte in diesem Hotel und es hat uns wirklich sehr gut gefallen. Allerdings hatten wir ein Zimmer mit Privat Pool und dieses Zimmer war in einem anderen Gebäude von dem Hotel gelegen, und man musste immer über eine Fußgängerbrücke laufen, um dann ins Hauptgebäude mit den großen Pools zu kommen. Wir würden noch mal in das Hotel kommen allerdings dann das Geld für das Privat Pool Zimmer sparen, weil der Privat Pool leider viel zu kalt war im September und das bei einer Außentemperatur von 28°. wenn man All Inclusive gebucht hat, kann man sich dort ausreichend den Magen voll schlagen und die ganze Karte von oben bis unten durch trinken. Die Speisen sowie die Getränke haben alle eine sehr gute Qualität gehabt und waren zu unserer vollsten Zufriedenheit.

Leisure Partner

10/10

Exceptional

12 Sep 2024

Zohra

We traveled through Crete and stayed at a double bed luxury room with pool view. It was in de building across the street so not in the main building but it was much better over there. Perfectly for couple without kids. Our restaurant was much smaller and less crowded with extra chosen meals from 5 star chef Babi. At this point we wanne thank Nikos, Argiro, Manolis, Giannis and Elaine for your services. At the entrance is a baby kitty and lots of good places to enjoy. To mention the beach is full of
Stones maybe you could build a little path with sand sacks or something similar and the cleaners could be a bit precariously. Nevertheless it was a great hotel and so beautiful as well. Thank you for the stuff members who made it more nicer there for us. Greetings Ari and Zoi

Leisure Partner

10/10

Exceptional

11 Sep 2024

Jessica

My daughter (15) and I loved this hotel. Our stay was just amazing. We enjoyed our room with a private pool and the awesome pool view. The food was amazing. We liked the buffet. The staff were very nice and the cleaning lady was very kind and caring. It’s a nice hotel for families too. We will be back. Thank you for being a part of our wonderful vacation. Your hotel was a big part of this wonderfulness.

Leisure

8/10

Excellent

07 Sep 2024

Tobias

Die Hotelanlage ist sehr schön. Die Zimmer sind leider etwas abgewohnt, aber noch in Ordnung. Am meisten hat die Auswahl der Speisen gestört. Wenn ich nach Griechenland fliege möchte ich nicht 7 Tage Pasta und Pizza und wünsche mir authentische Küche.

Leisure Partner

10/10

Exceptional

05 Sep 2024

Andrea

Struttura stupenda. Personale cordiale. Piscine enormi. Ristorante con cibo vario e ottimo. Letti comodissimi. Le uniche critiche che faccio sono per l'orario di cena (chiusura del ristorante alle 21:30 è troppo presto) e il fatto che le bevande ai pasti non siano comprese nella mezza pensione

Leisure Family

8/10

Excellent

15 Aug 2024

Colin

En famille

La situation géographique de l'hotel permet d'accéder facilement à différentes destinations.
Nous avons fait balos en partant d'un bateau privee
de Kissamos.
Elafonissi, Matala, Spili... que nous avons fait en voiture que nous avions préalablement louer avant notre arrivée a l'aéroport
L'hotel et grand et nous avions une suite avec piscine très agréable si vous voulez profiter d'une piscine tranquillement ou en profiter en dehors des horaires des différentes piscines de l'hotel.le restaurant est bon est propose bop de variétés qui change tous les soirs.
Il y a aussi 3 autres restaurants dans l'infrastructure avec un supplement.

Dommage que la chambre etait equipée d'une toute petite et vielle tele non connectée. C'est le seul point negatif

Friends_and_family Family

8/10

Excellent

07 Aug 2024

Maria

Lækkert hotel med kæmpe poolområde og direkte adgang til stranden. God mad.

Friends_and_family Family

10/10

Exceptional

03 Aug 2024

Fatemeh

It was amazing!

Leisure Family_with_children

6/10

Pleasant

31 Jul 2024

Verified traveler

Bra men deras room service funkade aldrig. O vissa av deras personal var otrevliga

Friends_and_family Family

8/10

Excellent

24 Jul 2024

Hanne Hjenner

Dejligt familiehotel med helt fantastisk pool til både børn og voksne. Værelserne er behagelige og rummelige. Rengøring kunne være lidt bedre og service/imødekommenhed i restaurant kan også forbedres.

Friends_and_family Family

10/10

Exceptional

19 Jul 2024

Kim

Lämmin suositus laadukkaasta all-inclusivesta!

Loistava paikka, lämmin suositus.
All inclusive paketti toimi erinomaisesti.
Ruokailut oli hyvät, jopa buffet, ravintolat erinomaiset!
All inclusiveen kuului korkealaatuisey drinkit (ei halvimmista mahdollisista aineista tehty, kuten B-luokan ”all inclusive”:issa)
Baarista sai pullojuomia, esim oluita (sol, heineken etc, ei halvinta paikallista hanaolutta) ja ravintolassa viinipulloja (ei buffetviinejä hanasta).
Kaikinpuolin todella lämmin suositus.
Ainoa miinus oli katukissat, jotka häiritsivät jonkinverran ruokailuja.
Varmasti tulee mentyä uudestaan.

Friends_and_family Family

10/10

Exceptional

06 Jun 2024

Luis

The service was very good! The employees were very kind and helpful. Especially Jessy and George. We had a very pleasant stay and I would recommend the resort!

Business_and_leisure Friends

10/10

Exceptional

22 Oct 2023

Anette

Great place

Amazing place, great service.

Friends_and_family Family

10/10

Exceptional

22 Sep 2023

Paul Christian Alfons

Der Urlaub im Avra Imperial war wundervoll. Der Service und die Restaurants sind hervorragend und das Angebot allgemein voll und ganz zufriedenstellend.
Absolut empfehlenswert.

Leisure Partner

10/10

Exceptional

05 Aug 2023

SEBASTIEN

Très belle hotel

10/10

Exceptional

01 Jul 2023

Stefano

Siamo appena rientrati a casa dopo una.meravigliosa settimana... struttura splendida, camera pulita e silenziosa.. cibo ottimo.. personale accogliente e sempre.cortese. grazie di tutto

Leisure Family_with_children