Hotel Gracery Sapporo

Japan , Hokkaido
Sapporo, 4-1 Kita 4 Jonishi,Chuo-ku, 16
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100 reviews shown

10/10

Exceptional

11 Apr 2026

June

Hotel looks great. Room is nice and clean but space is tight. There’s nowhere to put your luggage. Staff is helpful. It is next to Sapporo station, very convenient.

Friends_and_family Friends

8/10

Excellent

15 Mar 2026

Kay Heong

Very convenient location and as well as nice breakfast provided

Partner

10/10

Exceptional

09 Mar 2026

Bernadene

We stayed at the high floor rooms which allows access to the executive lounge. The room is spacious, nice little living room but the bathroom is old and dated, it does not match the rest of the room. And the price was a bit more expensive than their regular rooms. The breakfast buffet was awesome. Overall we had a very good stay. Plus the fact that it has underground access to the train station. We would come back to stay again!

10/10

Exceptional

08 Mar 2026

TOMMY

One of the best hotels you can stay that is just minutes away from Sapporo station and the huge underground mall. Also, it's buffet breakfast with its free flow salmon, tuna, scallop and SALMON ROE is the reason why I keep coming back to this hotel

Partner

10/10

Exceptional

24 Feb 2026

JULIANA

Nice and convenient place to stay in Sapporo. The main station (JR and Hokkaido Shinkansen) is just 3minutes walk from this hotel, this will be the place next time we visit Sapporo. 👍

Family

10/10

Exceptional

15 Feb 2026

Tom

Nice room, ultra convenient

8/10

Excellent

11 Feb 2026

Donovan

The room was nice, the bed felt kind of uneven in certain spots and the bathtub felt kind of flimsy to stand in, I thought I was going to break it by standing on it lol. It didn't though.

Leisure Self

8/10

Excellent

01 Feb 2026

Sheung Yue Kelvin

We arrived one day late because of flight cancellations, they helped us book us in properly. Hotels.com didn’t help at all but the hotel staff were very helpful. I would recommend booking through their system instead of though Hotels.com

Partner

8/10

Excellent

21 Jan 2026

Michael

Very convenient for Rusutsu Bus

Self

8/10

Excellent

05 Jan 2026

Jessica

To get to hotel requires carrying luggage up stairs using the underground pathway. It was really convenient but they need to put a sign to point in the direction of the hotel.

Leisure Partner

8/10

Excellent

05 Jan 2026

Jeffrey

Accesibility is good. Very near to the JR sapporo station undergorund. There is airport bus stop right next to the hotel.

6/10

Pleasant

25 Dec 2025

Joseph

Very limited choices for the paid price when compared to other hotels'. I would say I'd rather dine out for breakfast somwhere else for better satisfaction and save money too.

Leisure Partner

8/10

Excellent

08 Oct 2025

Terence

Quality hotel across the road from the train station. Excellent staff and delicious breakfast with many options. Convenient for major attractions and restaurants. Would highly recommend.

Leisure Partner

6/10

Pleasant

14 Sep 2025

Anthony

Location is great but room is too small.

Leisure Family

10/10

Exceptional

08 Sep 2025

Oliver

Great Hotel and Great Location

Great location. Near the train station. And walkable to other subway lines and other Sapporo landmarks.

Friends_and_family Family

6/10

Pleasant

21 Aug 2025

Yohei

値段なりのホテルでした。

Leisure Family

10/10

Exceptional

10 Aug 2025

Richard

Excellent place, near sapporo station, nice breakfast, good service

Leisure Family

10/10

Exceptional

04 Aug 2025

Richard

Room comes with breakfast

Leisure Family

6/10

Pleasant

29 Jul 2025

Alyssa

I had been all over Japan by the time I was in Sapporo and I just think the rooms were NOT exactly what I was looking for. I mean I booked economy rooms, but the walls were stained and scratched to hell, the carpet was stained (only hotel I felt the need to use the slippers at all times), and every thing was vaguely discolored. I will most likely not be returning though the location to the train station was amazing.

Leisure Partner

8/10

Excellent

24 Jul 2025

Zeen

Location close to Sapporo station, public transit is very convenient. Facilities inside room are somewhat old.

Leisure Family

10/10

Exceptional

22 Jul 2025

Verified traveler

Good stay

Just across the road from JR Station
The staff referred me to a wonderful ramen nearby late at night.

Partner

8/10

Excellent

26 Jun 2025

Siong Goh

The location is good.
The compact size rooms are really small and have difficulty to put 2 luggages.
Rooms are clean.
Some of the hotel staffs are nice and kind but some of them are not so friendly.

Leisure Family

8/10

Excellent

13 Jun 2025

HONG HIN

Great breakfast. Clean Room. Great Service

Friends_and_family Family

8/10

Excellent

08 Jun 2025

Robert

This is a good hotel for business travelers.

Business Self

10/10

Exceptional

05 Jun 2025

Jackie

Good location linked well to JR and shopping areas in the surrounding.

Leisure Family

10/10

Exceptional

04 Jun 2025

Brian

Check in / out were a breeze. Front desk staff members were helpful.

Self

10/10

Exceptional

13 May 2025

ARPISAK

good breakfest, good location,center of everything

Leisure Family

10/10

Exceptional

09 May 2025

Verified traveler

Excellent !

This is the 2nd time we stayed with Hotel Gracery. They have never disappointed us. Although the hotel condition was a little dated, we had a very comfortable stay. Service and amenities were great and thoughtful ! Breakfast buffet was awesome, delicious local food choices !! Love it !!

Friends_and_family Family

8/10

Excellent

26 Apr 2025

Joonho

Breakfast so nice.I really enjoyed.

Leisure

10/10

Exceptional

15 Apr 2025

Peter

Exceptional location with great station, shopping and dining access. Very helpful staff and separate cafe area is a great amenity. Highly recommend for a short stay in Sapporo.

Leisure Family

8/10

Excellent

12 Apr 2025

Jay

Great location and nice property. Triple room was quite small as others have mentioned, but very convenient to transportation and food. They only clean room every third day, but empty trash and change towels everyday. This was ok for us but would have liked to know this before booking.

Leisure Family

10/10

Exceptional

06 Apr 2025

Joanne

Great hotel in a convenient location in Sapporo

Anticipating the cold weather in February, we booked this hotel because it was attached to JR Sapporo station and it didn't disappoint.

The rooms are well appointed and cosy and the views outside to the snow covered streets were lovely.

Being able to walk from our hotel straight to the snow festival site in Odori park without having to go outside was also a bonus, as was enjoying all the amazing shopping and dining that the area had to offer

Partner

10/10

Exceptional

28 Mar 2025

Weiyong

Underground pass way to チ・カ・ホ.

8/10

Excellent

27 Mar 2025

Robert

Great stay

10/10

Exceptional

20 Mar 2025

Good

Business Family

10/10

Exceptional

20 Mar 2025

Julie

Stayed in Semi Double Room. Bed was comfortable but not much more floor space so this may require consideration if travelling with large suitcases.
Good secure storage area for luggage prior to check-in if required.
Good access to main Sapporo station through underground passage and extending almost all the way to the fish market as well if you need to hide from the weather.
Plenty of places to eat and shop nearby.

8/10

Excellent

12 Mar 2025

Jun

Very convenient and standard hotel

It's a very well-connected hotel. We never actually had to leave the underground/station mezzanine to get inside the hotel. This was just an overnight stopover stay, but it ticked the boxes. The room is a little aged, and some furniture was starting to fall apart, but we didn't mind too much, especially at the price point of our stay.

Partner

10/10

Exceptional

02 Mar 2025

mark

Inadvertently booked a room on smoking floor. Fawcett San helped me get a room on non smoking floor 2 nights later.

Leisure Self

10/10

Exceptional

16 Feb 2025

Kai Seong Joel

3 to 5 minutes walk from Sapporo Station

Leisure Family

10/10

Exceptional

13 Feb 2025

Kelly

Location

Leisure

8/10

Excellent

13 Feb 2025

Robb

Check in process was seamless and practically contactless. Rooms are small as expected but very clean and comfortable. If you need space to unpack and not live out of your suitcase this place is not for you. The offset, great location connecting to the Sapporo station, Tanukikoji and Susukino by underground passage filled with shopping, dining and entertainment. I would definitely recommend and stay there again.

8/10

Excellent

10 Feb 2025

Stephanie

Perfect location, great room amenities and the staff was courteous and friendly.

Leisure Friends

10/10

Exceptional

09 Feb 2025

Chris

Not being able to use the air condition was unexpected and made the room a bit uncomfortable but overall great stay

Friends_and_family Friends

10/10

Exceptional

07 Feb 2025

Lei

Really superb location, right across the Sapporo Station. Room was small but clean. Breakfast was buffet style with a variety of choices, though the breakfast hall was really crowded during peak hour. Overall a great hotel.

Leisure Family_with_children

10/10

Exceptional

05 Feb 2025

Paul

Great location. Recommended.

Great location as it is across the road from the main train station in Sapporo.
Good sized room.
Friendly and helpful staff.
Would stay there again.

Self

10/10

Exceptional

23 Jan 2025

Linda

Convenient location; great breakfast

Room is really small but I think that’s normal for Japanese hotel. Staff is very very nice and helpful. Location is really convenient. Hotel breakfast is really good - a wide variety of Japanese food and some western food like scrambled eggs, bread products, sausages. My favorite indulgence is the soft serve ice cream machine.

Self

4/10

Poor

19 Jan 2025

Annie

The room assigned to us at 8/F is in an old and poor condition. Not only the furniture, but the bedding is also pilling.
Other than that the carpet under one of the bed is wild cut open with a big hole which looks horrible.

Leisure Friends

10/10

Exceptional

11 Jan 2025

Yasuko

It was very nice . I will stay again

10/10

Exceptional

09 Jan 2025

Motoaki

Easy access from the airport.

Leisure Partner

10/10

Exceptional

03 Jan 2025

Mike

The hotel is near Sapporo station. You can go to B1 and it was connected to the Sapporo underground shopping street and stations (JR, subway). And you can walk to Odori park, Tanukikoji in the underground no matter the weather is. I was surprised the public facility in Sapporo.

Leisure Family

2/10

Poor

17 Dec 2024

Yen Thi Kim

The room is so small for 2 people and 3 luggage’s. They only clean the room every 3 days. The food is same everyday. I skipped two days breakfast as it is too boring. Not worth for money.

10/10

Exceptional

14 Dec 2024

Yark Khwee

Met and welcomed by the manager who checked us in. This property is very convenient by train. There is a bus transfer to the airport within 50 metres from the front of the hotel. It is just opposite Diamaru shopping center. There are nearby good eateries but please book in advance. A good place to stay and revisit.

Leisure Family

10/10

Exceptional

14 Dec 2024

Hannah

Very excellent hotel.

Leisure Family

10/10

Exceptional

24 Nov 2024

MISTY-SKYE

amazing amenities in the womans room very great location

Leisure Self

8/10

Excellent

11 Nov 2024

Verified traveler

Nice hotel

Nice hotel with good location, cleaning need to be improved as I see spider web inside my room.

Business

10/10

Exceptional

08 Oct 2024

Keitaro

Breakfast is amazing! 5 star level.

Business_and_leisure Self

10/10

Exceptional

08 Oct 2024

Wai-Yee Winnie

I like the location, it’s very convenient

Leisure Partner

6/10

Pleasant

06 Oct 2024

Elizabeth

I found the Gracery Hotel very convenient to the train station but there was a lot of road works around the hotel building which made it difficult to navigate. The rooms very very small and cramped but tidy. There was also a lot of construction going on in the foyer which made it noisy and cramped. Some of the staff had difficulty understanding English but were helpful.

10/10

Exceptional

04 Oct 2024

Verified traveler

Great Stay

The hotel was right on the corner across the street from Sapporo station. So convenient to both main station and also subway station. The hotel building is under construction so you might not recognize it but once you find it you’ll know how convenient it is. At check in the hotel tries to make you self check in but the person at the desk helps you .The hotel has a few amenities near the reception center and a lounge on the same floor with a coffee machine. There’s a LAWSON convenience store right behind the building. I enjoyed my stay there with all the convenience.

Self

10/10

Exceptional

11 Sep 2024

Richard

Easy access to the best of Sapporo.

Leisure Self

10/10

Exceptional

26 Jul 2024

SIEW CHIN

Hotel is just opposite the JR Train station. There’s also a bus stop (to airport) right outside the hotel building.

Leisure Friends

6/10

Pleasant

27 May 2024

Alan

Location was ideal but the room was extremely small. No space for eating, no place to hang clothes.

Leisure Self

8/10

Excellent

05 May 2024

Jeff

In general, pretty nice and convenient to go around the city. I would prefer if the hotel can provide bike rental for customers.

Leisure Self

10/10

Exceptional

02 May 2024

SIEW CHIN

Close to the JR station. Good service from the staff.

Leisure Friends

10/10

Exceptional

01 May 2024

Yichun

Great value, helpful staff, will stay with them again.

Business_and_leisure Self

8/10

Excellent

23 Apr 2024

Keng Teng

Tiny room, barely had space to open 2 luggage fully. Staff were extremely helpful and very thoughtful.

Leisure Friends

10/10

Exceptional

10 Apr 2024

Christopher

Loved the staff, city and location

Leisure Partner

10/10

Exceptional

04 Apr 2024

Yoshie

Convenient location

It was very convenient location where just closing road from Sapporo station. I had big luggage and I need to move Shinchitose Airport. So I didn't need to walk a lot with heavy luggage to get station. Room was kind of small but bathroom was wide. So much enough room space for 1 person.
Amenity is only toothbrush but all free cosmetics stuff are at lobby, 7th floor.
Price was reasonable and great location. I'd love to stay this hotel again.

Business Friends

10/10

Exceptional

26 Mar 2024

Eric

Close to JR station and subways. Great location and price

Business_and_leisure Self

10/10

Exceptional

10 Mar 2024

Kin Hung George

Very close to Sapporo station and very convenient!

Leisure Partner

10/10

Exceptional

13 Jan 2024

Sarah

Needed a place to stay for one night after visiting Niseko and on the way to Tokyo. This hotel is joined to the JR Sapporo station which is very convenient if you need to catch the train to the airport the next day. Self check in and out made the process easy and quick which was handy.

Leisure Partner

8/10

Excellent

03 Dec 2023

choon hwa

Easy access to Sapporo station

Leisure Family

6/10

Pleasant

01 Oct 2023

Siew Hoon

Great location, value for money & helpful staff when asking for direction. Just that rooms are a little dusty.

8/10

Excellent

29 Mar 2023

Satomi

Close to the station.
Too small room

Business Self

2/10

Poor

25 Mar 2023

Verified traveler

Terrible experience with one of the hotel staff. I had left my luggage with the hotel after checking out, and when I returned for my luggage there were 20+ people waiting in line to check in. I went to ask one of the staff at the luggage storage and he told me to get in line without any explanation. I explained that I had already checked out and pointed out my luggage, which were unsecured and placed just to the side of the lineup. The staff got frustrated when I didn’t immediately get in line and started yelling ‘no’ at me in a loud voice and waving his arms at me. I then asked if there was any parking nearby as my husband was waiting in the car and needed to park our car while I waited in line. The staff clearly became more agitated that I hadn’t gotten in line yet and repeatedly yelled ‘no’ at me in an even louder voice than before. I felt extremely uncomfortable and took a few steps backwards and he kept advancing on me while yelling. Definitely won’t be staying here again.

Partner

6/10

Pleasant

08 Feb 2023

grace

Great location but old lack of amenities and service

Leisure Self

4/10

Poor

30 Jan 2023

grace

Small room n ling queue at check in

10/10

Exceptional

30 Jan 2023

Verified traveler

i will stay again

Business Family

4/10

Poor

26 Dec 2022

Adrian

The rooms are really small. Opening the luggage bag and walking about in the room was a challenge. If space is what you need. Please be cautious, I booked 2 rooms and one room was only slightly bigger then the other.

Leisure Family_with_children

10/10

Exceptional

26 Dec 2022

Chai Leng Ines

Good place to stay, connected to Sapporo station and mrt

Leisure Family

8/10

Excellent

07 Dec 2022

Tsz Wing

Close to JR station with good view

Leisure Family

6/10

Pleasant

13 Nov 2022

Chui Shan

Locaton is perfect

Leisure Family

10/10

Exceptional

18 Jul 2021

Verified traveler

It’s great.

Leisure Self

2/10

Poor

25 May 2020

Young

The staff attitude were terribly poor. Unwilling to help at all.

Leisure Family

4/10

Poor

10 Feb 2020

Verified traveler

Reception staff is helpful, but room facilities are aged and not work properly, Quiet disappointed.

Leisure Family

6/10

Pleasant

06 Jan 2020

Mang Leung

The room is bit small and the bed is too small, compare to the Gracery Hotel in Tokyo, it’s quite a big different 😔

Partner

8/10

Excellent

21 Dec 2019

good location, nice room clean and safe, good breakfast

Leisure Family

6/10

Pleasant

30 Nov 2019

Staff service is really good. They left all the amenities outside the door when we requested no cleaning service which is so sweet. The location of hotel is convenient, only few minutes to get to Sapporo station. But the bedtress is not comfortable at all which is too hard. And the room air conditioning was controlled by central system, so somehow it’s too warm during my stay.

Leisure Partner

10/10

Exceptional

20 Nov 2019

Laitimcandy

ice hotel

Nice hotel, super convenience just next to Sapporo station. Staffs were helpful. Room was clean but too small.

Friends_and_family Family

4/10

Poor

02 Oct 2019

ka wai

Bad concierge services

concierge is not helpful and not considerate to the need of guests , feel bad and will not come again !

Family

2/10

Poor

24 Sep 2019

Verified traveler

These idiots cancelled a booking we made months ago only 3 days before we were due to arrive in henmiddle if a rugby World Cup. In order to find something else in a similar location 3 days before the game we had to pay twice as much and it tools ages to find a place. Totally unacceptable

Leisure Partner

8/10

Excellent

09 Sep 2019

Hasliza

Convenient location!

Booked and stayed twice in this hotel from 5-7th Sept and 8th Sept 2019. Happy with the location which is just across the street from South Exit of JR Sapporo station - super convenient especially when I decided to explore other parts of Hokkaido via train. Plus I arrived in the evening after a long flight so was thankful I didn’t have to walk a lot. Bus station is also just next to station which has the Chuo Bus company which has land tours to other towns. I only found the decor in the room dated. Size of the room is compact - typical of most Japanese hotels. I’m traveling solo with just a cabin luggage but still I found the space a little small to open my bag - had to push the chair in the room to the end for space. I however don’t see it much of a problem. Staff are nice and warm. Will stay here again.

8/10

Excellent

14 Aug 2019

Verified traveler

We got a triple room but the size of the room is very small and it’s squeezy compared to other hotels.

Leisure Family_with_children

10/10

Exceptional

12 Jun 2019

Verified traveler

Location is great, very convenience. BF is Over expectation.

Leisure Family

8/10

Excellent

15 Apr 2019

kevinsurfer

The property is right across the street from JR Sapporo station and easy to find. The only negative is that the rooms are so tiny for 2 people. Very close to a lot of shopping and eating places.

Leisure Partner

10/10

Exceptional

28 Apr 2026

masashi

快適に過ごせました

Self

10/10

Exceptional

26 Apr 2026

Reiko

立地もスタッフの方々の対応も設備も最高。
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