New Otani Inn Sapporo

10/10

Exceptional

12 Feb 2026

David

Front desk staff were outstanding. Great service with pride

Leisure Family

8/10

Excellent

16 Jan 2026

Raymond

Breakfast was good. Convenient location.

10/10

Exceptional

09 Jan 2026

Momoko

素晴らしい部屋でした。アメニティも充実していて内装も豪華で素敵な時間を過ごせました。

8/10

Excellent

20 Dec 2025

Mang Hung

Location near Sapporo Station. Booked large room with 4 beds. Good for large family. Good value hotel.

Leisure Family

6/10

Pleasant

18 Dec 2025

CHOON SIEW

The hotel does not provide bottle water and toiletries have to collect yourself near the counter lobby, bedsheet also stain with dirt!, shower scrren also very dirty!

Friends_and_family Family

2/10

Poor

16 Dec 2025

Karen

I would like to provide feedback regarding my recent stay. Unfortunately, the condition of the rooms was unacceptable. Both rooms (626 and 721) had a strong stench in the toilet, which we suspect was coming from the floor. The rooms were also dirty and rundown, making the stay very uncomfortable.

In addition, the service at the reception counter was very poor. When we requested assistance to book taxis, the staff simply said that taxis were fully booked without making any apparent effort to check or assist further. This lack of initiative and professionalism was disappointing.

Overall, this stay did not meet basic standards of cleanliness or service. I hope the management will take this feedback seriously and address these issues promptly.

Friends_and_family Family

4/10

Poor

16 Dec 2025

Yulita

Small room and limited amenities, the only good thing is car park

8/10

Excellent

22 Oct 2025

Calbert

They didn't not speak English but one person went out if his way to help us by using Google translate. He evenwebt out of his way to get a manager, tge bext morning who did speak English.

Leisure Family

6/10

Pleasant

11 Oct 2025

Lai Cheng

The reception and service staff are not helpful. Refused to make restaurant reservations for us. Must carry own toiletries and towels from lobby to room. Alternate day room service and it looks run down . Location is out of main stream so have to walk 15-20mins to go shopping. Quite disappointed

Friends_and_family Family

8/10

Excellent

09 Sep 2025

Thomas

I reserved a double bed but they only had two twin beds

10/10

Exceptional

19 Apr 2025

Jonathan

Booked the quadruple room. Place is clean and facilities are good. We drive all the way to hotel. Parking is convenient and will charge 2000yen for overnight parking.

Don’t expect consideration if you request for early check in or late check out as the staff goes by the book. It is understable

Leisure Family

10/10

Exceptional

19 Apr 2025

Jonathan

We booked the quadruple room and it was big enough for 4 of us in the family. Overnight parking is 2000yen. Facilities are very good.
Might have difficulty conversing with English. Don’t expect any consideration if you request for early checkin or late check out as the staff goes by the book.

Leisure Family

8/10

Excellent

15 Apr 2025

Richard

Bring your own bottled water, there is none in the room.

Leisure Partner

10/10

Exceptional

17 Feb 2025

May

Good value for money

Older style hotel however the location is good, mid way between Sapporo Station and Odori Park, both walkable. Lots of restaurants nearby which made it very convenient especially when it was snowing!

Partner

6/10

Pleasant

16 Feb 2025

Jonathan

Nothing special.

6/10

Pleasant

20 Jan 2025

John

Good breakfast

10/10

Exceptional

01 Jan 2025

Estrella Luz

Staff were very efficient, check in and check out were a breeze. Room was big enough for three people and we love that the bathroom floor was heated.

Friends_and_family Family

10/10

Exceptional

23 Dec 2024

Paul

English speaking, hospitality staff.

I was traveling with my wife and three grandchildren and became sick while I was in Japan. The hotel called a taxi for me and had the taxi take me to a Japanese health clinic where I met an English speaking Japanese Doctor Who was able to diagnose my condition, and prescribe medication for me. This is the best hotel that I have ever been in.

Friends_and_family Family

8/10

Excellent

16 Oct 2024

Mark

The Hotel was near many things in Sapporo Downtown area.

Business Family

8/10

Excellent

20 Sep 2024

Juchen

The location is good and staffs are friendly. I basically can walk to many places.

Leisure Family

10/10

Exceptional

14 Jul 2024

tracie

Convinient location.

Friends_and_family Family

8/10

Excellent

06 Jul 2024

Jose

Good location

Great location. Kind of smelly and the air conditioning never cooled down the room.

Friends_and_family Friends

8/10

Excellent

26 Apr 2024

May May

At lobby provide green tea, toothbrush, bathball all accessories

Leisure Family

10/10

Exceptional

24 Mar 2024

Allan

Very clean and accessible.

10/10

Exceptional

11 Jan 2024

Jason

The hotel is located near Sapporo station. Second time staying here. It is the pick up for the Niseko bus, and waling distance to the Rusutsu bus.

There are family marts and lawsons within walking dsistance (across the street). Room was sufficient and will stay here again.

Leisure Self

8/10

Excellent

06 Dec 2023

Nathan

10 minute walk to either Sapporo Station and Odori Park. Hotel staff are really nice and surprisingly quiet for its location.

Leisure Partner

6/10

Pleasant

05 Jan 2023

Masaki

Staffs are not friendly and treat us as very unprofessionally. Very disorganized, no smile at all. Only manager was good but rest of others are not nice. I was so disappointed.

Friends_and_family Family

10/10

Exceptional

13 Nov 2022

Hong G

The service was impeccable!! It was pouring rain, and needed a cab. The employee in the lobby ran out to hail a cab for us!! So grateful for his help.

One thing about the room though, there are no usb plugs, so if you need to charge your devices, make sure bring electric outlet plug.

Friends_and_family Family

8/10

Excellent

24 Jul 2022

luan

Nicely renovated hotel with bad AC.

The hotel seems like it was recently renovated. The room was clean and large, they did forget to repaint the window ledge for some reason. Breakfast was good with many options. Wifi was good. Two problems with this hotel. The beds were really hard, harder than sleeping on tatami mat. The AC barely worked. Good thing it's cool at night in Sapporo so we just sleep with the window open. Overall we enjoyed our stay and would recommend the hotel.

Friends_and_family Family

6/10

Pleasant

16 Jul 2022

jerimy

Nothing special

Leisure Self

10/10

Exceptional

16 Sep 2021

Kane

great value, great location, will return again..!

great location, in house coin laundry, nice sized double bed room, very clean non-smoking room.

Friends_and_family Family

8/10

Excellent

09 May 2021

Verified traveler

Location

Leisure Partner

8/10

Excellent

16 Feb 2021

Verified traveler

I like everything in this hotel besides only one thing—their super hard bed. They can improve this if only they would add one more soft layer on top.
I think it would make a huge difference. Overall the staff are great and the housekeeping is the best!

Leisure Self

6/10

Pleasant

11 Sep 2019

John

Our trip was a couples trip to Sapporo and day trips. The hotel was serviceable and the price point was great but the hotel has shown signs of age and could use improvements.
Location, it’s fine. Easy to get to from Sapporo station including underground passages if during the winter. Not too far a walk from Odori either.
Rooms/Lobby could use an update/face lift.

Partner

8/10

Excellent

15 Jul 2019

russell

On my next trip to sapporo I would stay at the New Otani Inn.

Partner

8/10

Excellent

01 Jan 2019

Lui

Good for family stay

Family is spacious for four people. Though the hotel is a bit old but clean. Service is not excellent. Staff are helpful but distant.

Family

8/10

Excellent

10 Oct 2018

Verified traveler

Soft Pillow Request Available

We requested for softer pillows and the staff provided an excellent service by attending to our request. It was a good experience.

Partner

6/10

Pleasant

14 Jun 2018

Verified traveler

A little disappointed

The hotel seems a little dated. The carpet in the hallway of our floor needs replacing. Lot of lumps and loose waves in the carpet. The breakfast was good. We had unusual cold weather on our trip. As a result our room was very cold. The heater in the room did not work. We asked the staff about the hheat for our room

10/10

Exceptional

07 Jun 2018

Verified traveler

Awesome hotel and very convenient!

Hotel was great and very convenient. The staff was excellent!

Family

10/10

Exceptional

04 May 2018

James

Perfect location, nice facilities, and wonderful buffet on Lobby floor, all in the heart of Sapporo.

Partner

10/10

Exceptional

30 Apr 2018

Yan Ting

Clean rooms, superior quality.

It was amazing. Lovely room. Only minus point was the weak wifi in the room.

Family

10/10

Exceptional

17 Apr 2018

Gregory

Excellent Experience

Excellent experience at the New Otani Inn Sapporo! Hotel staff was pleasant and welcoming. The breakfast buffet had a lot of western and Japanese selections. Our room was clean and quiet and the room amenities was nice - refrig, slippers, hot water pot, tv, toiletry items, and coffee and tea, and free wi-fi. Close to JR Sapporo Station and underground subway and shopping. Would definitely stay here again!

Partner

10/10

Exceptional

10 Feb 2017

Cha

Excellent location

Some may argue that the hotel is a bit outdated, but in reality, that doesn't really matter. The hotel's location is absolutely perfect, especially during the Sapporo Snow Festival. The hotel is only minutes away from Odori Park. If you plan to visit Asahiyama Zoo, there's a tour bus that stops conveniently outside of the hotel. Overall, we would definitely recommend this!

8/10

Excellent

12 Jan 2017

Janson

Basic needs all provided. Walkable to Sapporo station and Tower. Staffs are friendly and able to speak english.

4/10

Poor

13 Dec 2016

Brian Wong

Old hotel in the city

Most of the front desk staffs don't really speak well in English, so communication is a bit troublesome. We needed help in getting assistance to use a printer to print out some documents, Some don't even speak English. And when we used the computers, most of it still in Japanese and there was no staff to assist. We had to go to the front desk to get help and then only they come to us. Not the friendly type of hospitality you would get from a Japanese hotel.

10/10

Exceptional

07 Oct 2016

Walter

Great Value near JR Sapporo Station

The hotel was conveniently located between JR Sapporo station and Odori Park. I was able to find it easily without a GPS navigator. The room was just big enough for a single person and provided all the amenities I needed to have a comfortable stay. Wanting to be an eco-friendly traveller, I opted out of room cleaning by hanging an opt-out sign on the door knob every morning. That meant no new bed sheet, towels, or vacuum, but housekeepers still took out trash.

I also utilized the coin laundry (open 24 hours a day) during my stay. There were two types of machines. One was a stacked front loading dryer+top loading washer, and the other was two-in-one machine. The stacked setup appeared to be able to handle a heavier load, so I chose that one. For those who are concerned about hygiene, both types of washing machines can rinse the drum before you put any clothes in them. Instructions were available in both Japanese and English, so I had no problem figuring out how to operate.

I did not try the restaurant at the hotel, since there are so many other options nearby (Picante soup curry is right next door). Overall, I enjoyed my stay and would definitely consider New Otani Inn when I visit Sapporo next time.

6/10

Pleasant

21 Sep 2016

Johney

Business hotel

The hotel was not far from station. We stayed twice. At first, the room was too small for two. I asked for the larger room for the next visit and we got a little bit larger room next time. Room condition was not bad and it has bath tub not just shower booth. Internet was free, however, it was too slow. Park is in walking distance where there was a food festival.
Sapporo does not have much things to do, just visiting small attractive sites and Sapporo beer garden.

10/10

Exceptional

12 Sep 2016

nonsmoker

Great location

Only 3 blocks from train , 2 blocks from Odori park. Room was clean and has a soaking tub in each bathroom.
Lobby is very spacious and pretty. I always hope for excellent air quality in the rooms, but alas, it was only good.

8/10

Excellent

20 Jul 2016

Wenjian

Right in the center of Sapporo. Walking distance from JR.

Family

6/10

Pleasant

10 Jul 2016

ROSSETTI C M

Traditional Japanese Hotel.
Hot room. Air-Conditioner not working well.
Breakfast acceptable.

Family

8/10

Excellent

03 Jul 2016

Verified traveler

Facilities were nice. Hotel was in a good location.

10/10

Exceptional

29 Feb 2016

Verified traveler

Ask for breakfast discount at the front-desk if you considering taking breakfast at the hotel. the hotel can also be access from JR station via the underground shopping mall - Sapporo Ekimae Dori (Exit 1)

Partner

6/10

Pleasant

27 Jan 2016

Jamie

Ok

Reasonable

Partner

10/10

Exceptional

12 Jan 2016

rattapol

Worthy overall!

Stayed 4 nights,the room was alright overall. The hotel is easy to find, if you have taken exit no. 22 (sapporo subway staion, toho line) then the hotel would be on the left side.

Family

6/10

Pleasant

27 Dec 2015

Alex

Hotel staff are friendly; Room furnishing is pretty old, space is relatively good since most Japanese hotel are quite small. Amenities and train station are convenient...

Family

8/10

Excellent

14 Dec 2015

Dale

Close to Odori.

Good hotel with a lot of pleasing extras. The sound proofing between rooms is excellent.

10/10

Exceptional

10 Dec 2015

Zyan

Great stay!

Hotel is located at a very convenient and accessible location. It is near to Sapporo subway and about 15 mins away from Sapporo JR by foot. It is also considerably within walking distance to many places such as the Sapporo TV tower, Odori Park, and Susukino shopping district. As it was winter, I enjoyed walking to all the mentioned places.

All the staff were great! Although they speak minimal English and find it hard to understand what I had tried to converse to them, they still tried very hard to understand what I was trying to say and went through great lengths to tend to all my queries and doubts. One smilling young lady whom I had mostly sought help from, would always print information/maps from the internet for me so that she could easily communicate and direct me to my queries/destination. This kind of service is something which I had never received throughout my years of travelling.

The room was big enough for me, very clean and comfortable. The only drawback was the mattress which was very hard for my liking. I felt that the sofa was more comfortable to sleep on compared to the bed. Haha! Apart from this the room as a whole was ichiban!

I will not hesitate to stay at this hotel again should I return to Sapporo again :)

8/10

Excellent

07 Dec 2015

Toby

Great Hotel...Not-so-great Bed.

The room was large and clean. Deep tub, as. 6ft guy it's impossible to find a shower that I could actually sit in comfortably. The bed was very stiff. Felt like I was laying on wood covered in a thin blanket. Tossed and turned a lot since I'm a side sleeper. Pillows were also thin, memory foam style. Not regular feathered pillows. Not a fan. The restaurant inside the hotel was awesome! Huge buffets for all three meals, western and Japanese styles both offered. Massive juice selection, wine bar, coffee bar. I would recommend staying somewhere else but going to the restaurant lol.

8/10

Excellent

23 Jul 2015

Mui Huay

Great hotel stay

The hotel is in a central location, linked by underground tunnels. A short distance from the major attractions such as TV tower, Clock tower, JR tower and the former Hokkaido government building. Although the hotel interior and rooms are a little dated, the cleanliness made up to it. A big plus is that the staff speak good English and are very helpful.

Family

8/10

Excellent

24 May 2015

SiKei Felicia

easy access to everywhere in sapporo

hotel was just 5-8min walk from Sapporo JR station, n just 5-8 min walk to Odori park. which was very convenient for us. it's just a 5min walk to Odori subway station too. lots of restaurant nearby. Staff was very nice n room was spacious too

Partner

8/10

Excellent

28 Apr 2015

John

Hot and stuffy

They do not turn on the air conditioning until summer so the room was far too hot. Opening windows solved the problem but then the city noise intrudes, especially at night.

6/10

Pleasant

14 Apr 2015

Verified traveler

Good and convenient location

Convenient location, near Sapporo Jr station and sapporo subway station. Near the malls and supermarket like the esta, stella place is about 10mins walk. The places of interest are within hotel proximity as well, suxh as the Government house, clock tower, and niji fish market. There are also many local restaurants and food chains within walking distance

Family

4/10

Poor

16 Mar 2015

chau

Busy hotel

Hotel is situated at a convenient location around JR station. But the hotel lobby is always crowded around the clock. Room is extremely small.

10/10

Exceptional

18 Jan 2015

Verified traveler

Close to Sapporo station

This hotel has a great room service and in-hous condition. The room is cosy and comfortable. What is more, the hotel is very near to Sapporo station.

8/10

Excellent

13 Dec 2014

Verified traveler

new otani sapporo

Very clean and also spacious hotel room. A short walk to subway and its link to sapporo station.

Partner

10/10

Exceptional

12 Dec 2014

Yong

Close to subway staion, JR station

Hotel centrally located , room is clean and comfortable
close to shopping areas and eateries.

Family

10/10

Exceptional

04 Dec 2014

Verified traveler

New Otani Inn Sapporo

The room was very clean and spacious for a twin room that we booked. About 5 minutes walk to the Sapporo Clock Tower and the old Sapporo Government building. Take the exit number 21 from the Odori subway station. Enjoyed our stay there.

Family

10/10

Exceptional

02 Dec 2014

Jerry

Loved my time in Sapporo at New Otani Inn Sapporo!

I stayed at the New Otani Inn Sapporo with my son for 4 nights. The location is fantastic. It is right between JR Sapporo Station and Odori Park. It is conveniently located 1 block from one of the entrances to Odori Station if the weather is not very good. The room was very clean and large compared to typical Japanese hotel rooms. The bathroom had modern fixtures and was clean as well. Free WiFi was available and is very fast. The staff was courteous and helpful with any of my questions.

Family

8/10

Excellent

23 Nov 2014

Piyavadee

Location is perfect

The hotel is clean. Staff speak English well. Location is not far from Jr station but recommend to take airport bus because you can reach the hotel within 1 minute from the bus stop. Easy to walk to Odori Park or Sapporo station

8/10

Excellent

06 Nov 2014

Bill

Nice hotel conveniently located with class

Well facilitated and the hotel staffs are courteous. Good location and close to Fish market and other tourist hot spots. Clean and well equipped. Will stay again and recommendable.

8/10

Excellent

20 Oct 2014

Verified traveler

Good hotel with reasonable price

Clean and friendly service

Family

10/10

Exceptional

17 Oct 2014

Verified traveler

Great place for the price!

Stayed for one night. My room was clean on the 12th floor. Staff was very kind and took the time to chat with me about sightseeing spots and local famous food places to try. I asked for a high floor for the view and they didn't mind accommodating me at all. bathroom was clean. room was as big as an American hotel room. I'm used to the Japanese small hotels so i don't care, but some people here complain about \"small\" rooms. Great place for the price!!!!!

6/10

Pleasant

17 Sep 2014

Nancy

Small room, but okay. Comfortable beds.

8/10

Excellent

23 Jun 2014

Papertree

Good Hotel but room too small

This is a good hotel with reasonable walking distance to shopping centre (JR tower). The hotel room is very clean. But the room is too small, we have to top up to change from a single room to a double room.

8/10

Excellent

27 Mar 2014

milky

Will come and stay again.

Location is good and basic necessities are in place. convenient for tourists with alot of luggages as the elevator exit from the mrt is only two junctions from the hotel.

Family

8/10

Excellent

26 Mar 2014

Verified traveler

the stay is good. will come and stay again.

Location is gd as the hotel is close to the exit with elevator. Will be very convenient for tourist with luggages.

6/10

Pleasant

18 Mar 2014

Weerachai

Hotel near JR Sapporo Station and shopping center

Comfortable & easy to access this hotel walk 8 minute from JR Station or 8 minute from TOHO subway line;
In fact if use exit 22 of TOHO Line at ODORI subway station walk 2 minute we will found hotel at the junction but i prefer to use exit 21 that easy to walk and have escalator.
Hotel near shopping center, Odori park, Sapporo clock tower.
Good room, Comfortable facility and friendly staff service.

10/10

Exceptional

17 Mar 2014

G4

Great location

recommended.

10/10

Exceptional

18 Feb 2014

Richard

Great Room For A Great Price

The room was very comfortable and spacious. The staff was friendly and helpful. Only about a 10 minuet walk from Sapporo Station. Good place to stay.

6/10

Pleasant

16 Feb 2014

Noni

Very convenient central location and comfortable rooms. Decor and dining quite average and somewhat jaded. Despite large lobby No comfortable place to sit and quite cold.

10/10

Exceptional

14 Feb 2014

debra

Location great

Perfect location close to jr rail station, restaurants and shopping. Rooms were clean. Hotel staff spoke English and were friendly. Would stay here again.

8/10

Excellent

14 Feb 2014

Verified traveler

Snow Festival Visit

The location is perfect for the Snow Festival, no more than 3 blocks of walking. The hotel located at a very convenience spot for both Odori Park area and the JR Tower area.

Room is tidy and clean.

Family

10/10

Exceptional

13 Feb 2014

Verified traveler

Yuki matsuri

Perfect location with a great breakfast

8/10

Excellent

02 Aug 2013

Verified traveler

Hotel is in fairly good condition. We had a very comfortable stay.

Family

10/10

Exceptional

04 Jun 2013

alyx

Good Hotel with free wifi and basic amenities.

Situated in between Odori Park and JR Sapporo Station, it takes 5 min walking to either one. Hotel is clean with amenities provided, eg: body shampoo, shampoo, conditioner, towel, toothbrush,comb shaver & pyjamas. Rooms size are \"ok\" where you still got room to maneuver around with your big luggage. There is a kettle but no coffee making facilities. Just greentea.
Free wifi in the room and hotel lobby. There is a souvenirs shop downstairs where you can purchase stuff if you are rushing for time.

Staff speaks basic english so you wont have hard time conversing with them

bad thing is that they switch off the air-conditioning at night during winter and spring. It got a bit stuffy during the night so we need to open the windows for air and woken up by traffic noise in the morning

10/10

Exceptional

27 May 2013

Bruce

Great location and great hotel

Great room, breakfast and location

10/10

Exceptional

02 May 2026

Izumi

お気に入りのお店も近く、札幌ステイの時は利用しています。
客室もスタッフも感じが良いです。

Partner

10/10

Exceptional

29 Apr 2026

Shingo

客室は極めて快適。
札幌新千歳空港へのアクセスについては、リムジンバスのバス停がホテル敷地内にないことが残念。

Self

10/10

Exceptional

01 Mar 2026

Masayuki

客室は素晴らしく綺麗、対応されたスタッフの気遣い、おもてなし、笑顔の対応、どれを取っても最近多いビジネスホテルやチェーンホテルとは違う、一流のホテルの対応でした。

Friends_and_family Family

8/10

Excellent

26 Feb 2026

TSUTOMU

部屋がきれいだった

8/10

Excellent

05 Feb 2026

Yeow Tat

The room is nice.

6/10

Pleasant

05 Jan 2026

YUKI

スタッフの方の対応はとても良かったです。
部屋は普通ですが、バスルームの掃除が

6/10

Pleasant

01 Jan 2026

Kazuyoshi

立地はJR札幌駅から近く、又、地下鉄の駅も近くにある為
とても良いです。セコマも近くに多店舗有るので良。
朝食バイキングのメニューは、もう少し種類が欲しいと思いました。

Leisure Family_with_children

8/10

Excellent

29 Dec 2025

MAKIKO

部屋が清潔でした。

8/10

Excellent

02 Dec 2025

??

同窓会の会場だったので、移動しなくて済むようこちらに宿泊しました。札幌駅から、まあまあ近く、地理的に使いやすいと思います。利用者が多かったようで、予約した部屋よりグレードアップした部屋に案内してもらい、ラッキーでした。
部屋着がないことと、朝食ビュッフェの配置が分かりづらかったので、⭐︎ひとつ減らしました。

Leisure Self

10/10

Exceptional

27 Nov 2025

mihee

객실도 깨끗하고 넓고 위치도좋아요

Friends_and_family Family

10/10

Exceptional

18 Nov 2025

takashi

いつも利用させていただいてます。申し分なく良いホテルですね