Name: City Express by Marrriott Tampico
Address: Av. Hidalgo 5820, Tampico, 89360, MX

10/10

Exceptional

01 Aug 2026

Paola

El personal es muy amable. El desayuno muy variado y rico. La alberca estaba un leve sucia, pero nada muy exagerado. La limpieza de los cuartos buena, solo la regadera si quedaba a deber.
En general, le doy un 9/10. Si vas de vacaciones a la playa ten en cuenta que el hotel esta a 25-30 minutos en auto. La ventaja es que hay de todo cerca, esta muy bien ubicado.

10/10

Exceptional

19 Jul 2026

Karl

Staff was helpful, breakfast was very good, room was bright and clean, although ventilation was non working so everything was damp from the humidity. We stayed for a week.

Partner

6/10

Pleasant

08 Jul 2026

jaime

The staff were very attentive and pleasant. The amenities were fair at best. The rooms were in need of an upgrade. The pool area was rundown. The only reason that the this hotel received this rating was due to the excellent staff and service they provided.

Family

10/10

Exceptional

18 May 2026

Jennie

I stayedin the 4th floor and Sofia was an amazing housekeeper she kept the room very tidy and clean and is also a great housekeeper! And the rest of the staff of the hotel are very nice and kind and very attentive !

Self

10/10

Exceptional

10 May 2026

Jennie

Sofi esta encargada del piso donde estuve hospedada, Sofi hace una limpieza excepcional y cada detalle que hace lo hace con mucho amor y como deja la habitacion impecable😊 y el staff de recepcion y la persona de encargar a dejarte en algun lugar que necesites son todoa personas maravillosas y super atentos, recomiendo el City Express plaza Herradura 100%😊

Self

10/10

Exceptional

08 May 2026

Jennie

Staff are very helpful and friendly the room was extremely clean and perfectly neat the food excellent even thoiugh it was a bit to spicy for me!

Self

4/10

Poor

15 Apr 2026

Isaac

El staff hizo todo lo posible hacer mi estancia de una semana mas agradable a pesar de los problemas que encontré.

Lamentablemente ya me habían cambiado de habitación 2 veces y aún así había problemas.

El primer cambio fue por olor muy fuerte de drejane proveniente de la regadera y lavabo.

El segundo cambio fue por el internet y la cobertura dentro de la habitación era nula. (7mo piso)

En la ultima habitación (2do piso) a donde fui cambiado era una que estaba conjunta con otra con una puerta de por medio en donde se escuchaba el ronquido del huesped de a lado, algo que no deberia pasar en hoteles. En esta misma tuve unas cuantas cucarachas que igual salian del baño. Esto ultimo creo es lo que mas deberían de considerar al ser un hotel que debe cumplir con medidas basicas de higiene y no un hotel de paso.

10/10

Exceptional

05 Apr 2026

Obdulio

Great aervice

Partner

8/10

Excellent

01 Apr 2026

Blanca

The room was not really clean.

Partner

10/10

Exceptional

01 Feb 2026

Maria De Lourdes

Excelente atenciòn y servicio

6/10

Pleasant

18 Dec 2025

Maria

I like the hotel location, the staff is nice. However the bed sheets, the shower curtains and towels are very old and gross me out a bit.

Leisure Family

2/10

Poor

27 Nov 2025

Reyna

El aire acondicionado no enfríaba y hacía muchísimo ruido; las toallas y sábanas se veían viejas y percudidas; salió una cucaracha enorme en el baño y olía mal la habitación; reservé por error en ese hotel pero no vuelvo a regresar

Business Partner

10/10

Exceptional

16 Sep 2025

Carlos M

I like every bit of it staff, facility, buffet and mostly being that im disable they accomidated me thank u city express will stay their again

Leisure Self

8/10

Excellent

19 Aug 2025

Mario Yupanqui Reyes

.

Business Self

10/10

Exceptional

28 Jul 2025

Francisco

Excellent place with a great location

Business Self

10/10

Exceptional

26 Jul 2025

José Gregorio Ayaquica

All perfect

Leisure Family

10/10

Exceptional

25 Jul 2025

Javier

Excelent

10/10

Exceptional

13 May 2025

Claudia

Todo bien

10/10

Exceptional

04 May 2025

juan

Servicio excelente, buena ubicación , habitación muy limpia y agradable

Leisure Family

6/10

Pleasant

21 Apr 2025

santos Andony Salazar

Nice area

Leisure Family

10/10

Exceptional

24 Mar 2025

Mirthala

Bien

Muy bien

Friends_and_family Family

4/10

Poor

24 Feb 2025

Jeff

* A nightmare for noise: water pressure issues caused a very loud drone to constantly echo through the walls so bad we had to use noise canceling earbuds.
* An ant infestation throughout the bathroom had us squishing them every day, and I do literally mean “infestation”.
* When requesting no cleaning in our room, we still had people entering (Herman the daytime manager eventually got that corrected, but noteworthy nonetheless)
*Phone never communicated to the front desk so we had to go downstairs to talk to someone.

Business_and_leisure Family

10/10

Exceptional

23 Oct 2024

Francisco

I rate my stay excellent.

Leisure Family

10/10

Exceptional

22 Jul 2024

Juan

everything was good we like it.

Business_and_leisure Family

10/10

Exceptional

12 Jul 2024

Johanna

Perfect. The only thing is that the pool is missing tiles and we swe how a kid cut himself

Friends_and_family Family

10/10

Exceptional

06 Jul 2024

Maria

The staff was very friendly.

Business_and_leisure

10/10

Exceptional

26 May 2024

Marcela

All good

10/10

Exceptional

19 Nov 2023

Ramiro

Excellent location, good restaurantes in a walkable distance.

Leisure Family

8/10

Excellent

21 Oct 2023

Rodolfo

Great stay

Hotel ubicación is at a great place , restaurants in walking distance, is clean , Roman’s are cozy , I really like staying there the staff are friendly, helpful.

Self

10/10

Exceptional

16 Oct 2023

Judith

Everything was great.

Leisure

6/10

Pleasant

23 Sep 2023

Jo

Location

Business_and_leisure Family

8/10

Excellent

30 Jul 2023

Abraham

Cleaning of couches at the lobby should be easily done with \"Carbona\".

A redistribution of tables and seats at the breakfast site is necessary in order to avoid crowding in serving area and better circulation.

Leisure Partner

2/10

Poor

20 Jul 2023

ENRIQUE

Terrible service to check in/check out. The hotel does not showed any commitment to make faster and easier the process. I could have spent more than an hour if I had not approached to ask for my room. The hotel needs to have a better organization about the necessary staff in case the hotel is overcrowded.

Partner

6/10

Pleasant

01 May 2023

Francisco

Took like half an hour to register and have a room and we were checking in around 5 and they didn’t have clean rooms

Leisure Partner

10/10

Exceptional

17 Apr 2023

Maria Alejandra Davila

A nice quiet hotel in a beautiful small city.

Leisure Family

2/10

Poor

07 Apr 2023

SpartanCoach

AC to loud, sounded like a truck, pool so dirty, horrible taste breakfast, i had to spend 30 minutes to find a parking spot.

Leisure Family

10/10

Exceptional

31 Mar 2023

Daniella

The staff was very welcoming and polite. The check in was very simple and smooth. I enjoyed how close it is to the airport and also close to other areas to eat and stuff. The amenities were fair. They have a free breakfast as well and was surprised with the options they had such as fruit and eggs. Recommend staying here!

Leisure Partner

8/10

Excellent

14 Mar 2023

Jin Seong

No complaint. Good value for the money you pay. I would stay here again. If they could improve on something, it would be coffee. They have instant coffee machine that makes bad coffee. Wish they had coffee like the ones at hampton inn. But no complaint

8/10

Excellent

14 Feb 2023

Martha

Me encanto la ubicaci

Business_and_leisure Family

10/10

Exceptional

10 Feb 2023

Ernest

yes

Business Self

10/10

Exceptional

10 Feb 2023

Dinorah

Good job

Leisure Family

10/10

Exceptional

08 Feb 2023

John

A modern hotel , situated in a parking lot that is surrounded by restaurants , banks and boutiques , which we found to be very convenient. It was really wonderful to able to walk out the hotel and have 6 restaurants within an easy walk.

Leisure Partner

2/10

Poor

30 Jan 2023

Ana

We stayed there for two nights.

The first morning, I wanted to shower in the morning (7am) and there was no hot water. They don't have a maintenance guy on standby so they told me I had to wait until 9am for this person to arrive and fix the issue. I couldn't wait until 9 am since I had an early engagement. I ended up showering at a friend's house.

On the second night, my husband and I arrived at night and we didn't realize our AC wasn't turned on. We went to sleep and woke up in the middle of the night, sweating because the room was so hot (that's our bad I guess, we didn't think we needed to turn on the AC ourselves). When we eventually did turn it on, it was making the most horrendous sound. We called the lobby to fix it, they couldn't (again, no maintenance guy on standby) so they moved us to a different room (at 2 am!!!!). In our new room, our AC wasn't turned on either. We turned it on, and it also made the worst sound (impossible to sleep). We called again and they switched us to a THIRD ROOM (at 2:30 am!!!). It is also worth mentioning that the person moving us from room to room was a security guard because I guess there were no receptionists at the lobby????

This is unacceptable for a BUSINESS CLASS HOTEL for which in most cases, you're paying for a place to SLEEP AND SHOWER (we couldn't do either).

Business_and_leisure Family

8/10

Excellent

12 Jan 2023

Belinda

Great staff; but it was hard sometimes to find a parking spot.

Business Family_with_children

4/10

Poor

31 Dec 2022

Hector Guadalupe

Las habitaciones son muy reducidas, el estractor de baño no funciona, el elevador fallando, la respuesta del personal para atender una necesidad es muy lento, no hay estacionamiento suficiente para los huespedes

Leisure Family

10/10

Exceptional

07 May 2022

Hugo

Good service

Business_and_leisure Self

10/10

Exceptional

06 May 2022

Gary

Great location with lots of things within walking distance.

Business_and_leisure Partner

2/10

Poor

02 May 2022

Marco Antonio Medina

*

10/10

Exceptional

29 Apr 2022

lodewijk

Dry clean and good location. Near restaurants and shopping including nail salon

Leisure Family

2/10

Poor

18 Apr 2022

Juan

The check-in process was very difficult. They would not check me in due to the fact that they were apparently not able to find proof that I had paid for my reservation, even though I had my confirmation number, e-mail, and texts from Orbitz. They asked me to forward my confirmation email, which I did, and that wasn't proof enough. The check-in process took about 4 hours. When I tried to talk to management, and they stated that there was no one from management available, but that supposedly someone was actively working on finding my reservation since I arrived. They told me that they were contacting, Expedia, which I believe is the parent company of Orbitz, and that they didn't reply, but I found out that was false. They had not been working on finding my reservation. I had to call Orbitz myself, and spent about an hour and a half on the phone with them. It was until I started to contact Orbitz directly that things magically started to get resolved. I waited in the lobby about four hours total. they told me to go back to the front desk at a certain time, and when I went back, they would tell me that the situation was still not resolved. The staff was aware that I was waiting on being checked in, but they never updated me on the status. they waited until I went up to the front desk after waiting in a long line to only tell me that they could still not check me in. Once management was there, I didn't even receive a single apology or acknowledgement.

Leisure

10/10

Exceptional

12 Feb 2022

Tracy

Todo está perfecto muy buen personal muy amable y espero ir pronto otra vez

Business_and_leisure Self

10/10

Exceptional

07 Jan 2022

Berta

Very good

Leisure Family

10/10

Exceptional

04 Jan 2022

Maria

Excelente servicio ,instalaciones muy limpias y la locación es muy buena .

Leisure Family

8/10

Excellent

08 Dec 2021

Virginia

Excellent view and close to the downtown

Business Friends

10/10

Exceptional

28 Nov 2021

Delia

Everything was perfect and will stay again!

10/10

Exceptional

02 Sep 2021

Fernando

Tampico visit

Very friendly service, nice and clean room

Friends_and_family Family

10/10

Exceptional

01 Sep 2021

Maria Teresa

Todo estuvo bien, solo cuando llegamos temprano q no tenian cuartos disponibles, hasta la hr de entrar, pero lo resolvieron rapido

Leisure Family_with_children

4/10

Poor

24 Aug 2021

Ana

It seemed cleaned and overall looks modern and clean

2/10

Poor

16 Aug 2021

Verified traveler

A hotel with bed bugs was the last thing I expected. Several family members and I left this place with overnight bites. These were not mosquito bites because like I mentioned we would wake up with new bites. Now coming home I had to leave my luggage outside and follow safety precautions so that I don't bring anything into the house. I stayed on the 4th floor. I let the hotel know when checking out, she made note of it. disappointing experience.

Leisure Family

10/10

Exceptional

01 Aug 2021

Verified traveler

They have hand sanitizer at the entrance and the people at the front desk are friendly... Good location restaurants and stores nearby... The only bad thing is that the parking lot is small and it gets full at nights...

Leisure Family_with_children

6/10

Pleasant

07 Jun 2021

Verified traveler

Need more room for cloth when have 2 guests.

Leisure Family

6/10

Pleasant

06 Apr 2021

Verified traveler

It’s ok

Friends_and_family Family

10/10

Exceptional

28 Dec 2020

Verified traveler

Good location, close to supermarket, restaurant, banks

Leisure Family

6/10

Pleasant

03 Dec 2020

Alex

No hay lugar para trabajar, me desalojaron

Business

6/10

Pleasant

11 Oct 2020

Verified traveler

Good location, a/c is noisy and is the type that is 2in one so the compressor is right outside the window.

Self

6/10

Pleasant

08 Oct 2020

Angelica

Disappointing

I don’t recommend it. I liked them being cautious about the pandemic, giving you sanitizer, taking temperature. But restroom was not throughly clean. There were hairs on the sink, the toilet was smelly. We didn’t ask for another room because our baby had fallen asleep already and we were tired. Unable to have a good night sleep because the A/C system was super loud. And the worst thing were the roaches in our room the next morning. Breakfast was not as good as some people commented. I let the receptionist know when I checked out, but I feel I should have spoken to the supervisor. Will not come back to this hotel, and will not recommend it.

Friends_and_family Family

10/10

Exceptional

02 Mar 2020

Verified traveler

Great location very comfortable. Great restaurants in the shopping area and across the street

Business_and_leisure Self

8/10

Excellent

23 Jan 2020

John

Good clean room

Was a good clean room. Service was good. Bed was fair.

Business

10/10

Exceptional

05 Sep 2019

Verified traveler

Everything was good, friendly staff, but the only negative thing I will say is that they don’t have that many parking spaces

Friends_and_family Family

10/10

Exceptional

19 Aug 2019

Verified traveler

Location is great for this place I like the location

10/10

Exceptional

13 Jul 2019

Salomon

Excelente

Very nice hotel

Family

10/10

Exceptional

10 Jul 2019

Salomon

Awesome hotel

It’s a very nice hotel , loved the location also and the staff

Family

10/10

Exceptional

08 Jul 2019

Verified traveler

Just when they clean the room didnt clean the toilet

Friends_and_family Family

6/10

Pleasant

17 Jun 2019

Verified traveler

The hotel is okay but the staff is not, the person checking us in was very rude, the chamber maid staff keep leaving one towel when they knew there were two of us, the pool wasn’t working and there was a leak in the lobby, won’t be staying there again

Business Partner

10/10

Exceptional

09 Jun 2019

Christopher

Worth it

Just stayed for a late night on the town. For the price it was really nice, clean, and comfortable.

Partner

10/10

Exceptional

08 May 2019

Jose

Ok.

Ok.

Ok.

Ok.

Business Self

8/10

Excellent

13 Feb 2019

Verified traveler

Good hotel lots of restaurants close by. Down side was that parking was tough on Friday night due to the fact that the hotel shares parking with the restaurants. Overall, good experience.

Friends

8/10

Excellent

09 Feb 2019

William

Great hotel I will stay there again friendly staff great service business traveler

10/10

Exceptional

21 Dec 2018

William

I’ll stay there again

Great hotel convenient location easy check in and out highly recommended

6/10

Pleasant

10 Dec 2018

Claudia

Need towels and thicker walls!

People at front desk were nice. However, the maid didn't leave a shower mat, towel, 3 out of my 5 days there. Only replaces 1 of 2 fresh towels. Why going skimpy on this stuff. The walls are way too thin. I heard EVERYTHING happening outside in the hallway and when my neighbors woke up in the morning. Nice hotel and good location, but I'm not coming back.

10/10

Exceptional

30 Nov 2018

Verified traveler

Room nice and clean, great location, great all around serverice.

8/10

Excellent

21 Nov 2018

Verified traveler

Good location, and nice staff who are very helpful.
It is a clean property that seems well maintained and secure.
The room AC units are a little loud but this is typical of most hotels.
The gym is small, but at least they have one. The treadmill is not suitable for anyone over about 190 pounds unless you want to break it, they should get a better commercial unit.
And they need to fix the coffee machine in the breakfast area!
Overall it is the best option for me because of the amenities in adjacent plaza.

10/10

Exceptional

24 Sep 2018

Denisse

Love this hotel and the location!

We had to catch a connecting flight the following morning and we chose this hotel. Sooo glad we did! It is in one of the best areas. You walk out of the hotel and you have EVERY restaurant, shop, convenience store, you name it, only a few steps away- literally! I would re-book this hotel again if I had to. The staff was very professional. We asked them to call us a taxi to take us to the airport and they offered to drop us off in the hotel vehicle! Thank you thank you thank you!!

Partner

8/10

Excellent

01 Aug 2018

Omar

Nice hotel in an excelent location

The location of the hotel is the best thing about it and that sort of made it better because they excelled in the service and condition of the hotel, not like other City Express hotels I've been before.

2/10

Poor

24 Jul 2018

Martha

Really bad staff service

2/10

Poor

23 Jul 2018

Pedro

Worst staff service received

8/10

Excellent

15 Jan 2018

Verified traveler

Nice

It was a decent place for the price

10/10

Exceptional

31 Jul 2017

Verified traveler

The staff at the hotel went beyond the call of duty to provide excellent service and to attend to all of our needs. The breakfast options were amazing! The front desk staff are extremely helpful and made sure to accommodate all of our requests.

6/10

Pleasant

12 Mar 2017

carlos

Close to airport

Nice overnight hotel close to the airport, next to restaurants

6/10

Pleasant

12 Mar 2017

carlos

Hotel close to airport

Its a hotel to stay overnight, close enough to the airport

10/10

Exceptional

09 May 2016

Verified traveler

Good choice!

Great economical stat

Family

6/10

Pleasant

03 Feb 2016

Verified traveler

Overall good hotel.

Free Wi-Fi was slow. I had to go the Starbucks across the street.

8/10

Excellent

31 Jan 2016

Luis Fernando

Very convenient location, close to the main areas of twon

8/10

Excellent

07 Nov 2015

Nathan

I will stay here again

Everything was great, I have no complaints. Location was great there is lots to do and lots of places to eat close by. Cinema across the street. Clean, quiet, staff was pleasant.

8/10

Excellent

02 Aug 2026

Jorge Raul

En general estuvo bien, solo hubo algunos detalles a mejorar: checkin es a la 3 pero nos dieron habitación hasta las 4. La perilla de la puerta del baño está caída, la cortina del baño se cae.

10/10

Exceptional

31 Jul 2026

diego

Estaba muy rico el desayuno, solo que para grupos grandes es muy pequeño el espacio para comer.

8/10

Excellent

28 Jul 2026

daniela

muy bonito todo y me gustó la pasa donde está hubicado el hotel

10/10

Exceptional