Name: Quality Inn Baytown - Houston East
Address: 5222 I-10 East, Baytown, 77521, US

6/10

Pleasant

18 Jul 2026

Arlyn

Checking in with the Max Headroom in the screen was confusing. Hard to understand when he spoke because the voice sounded distorted. It was an odd experience. The room was nice with one exception the floor in the shower is warped so the first time I stepping the shower It made me loose balance. That was unnerving.
Breakfast was good.

Self

2/10

Poor

05 Jul 2026

Yolanda

My reservation rooms had to be changed due to elevator not working then my disability room was not given to me had to move to a room where pets can stay in had a funny Oder.
My second room was placed on second floor with having to climb stairs with our luggage’s and guest and this room had a real bad cleaning issue where toilet was left dirty and filthy had to be moved to a new room I will never stay there again.
Breakfast wasn’t any good it was just a waffle maker had to go out for breakfast.

Family

6/10

Pleasant

23 Jun 2026

ALEJANDRO JAVIER

Rooms are old and not well kept, there is no buffet breakfast at all. Elevator out of service, bad smell in the lobby and in the hallways a really strong to cigarrets.

Partner

10/10

Exceptional

18 Jun 2026

Christian

Great place, friendly staff

Partner

10/10

Exceptional

07 Jun 2026

Chris

Great Place to stay, best in Baytown

Partner

10/10

Exceptional

06 Jun 2026

Chris

The rooms are spacious and clean, and the hotel has great amenities especially the pool. The staff is very kind and helpful.

Partner

10/10

Exceptional

06 Jun 2026

Chris

The rooms are clean and quiet, with the staff being among the greatest.

Partner

10/10

Exceptional

06 Jun 2026

Cuahutemoc

The staff was very reliable and friendly.

Partner

10/10

Exceptional

06 Jun 2026

Cuahutemoc

The rooms are spacious and clean, and the staff is especially helpful and kind. The amenities are well worth it too

Partner

10/10

Exceptional

06 Jun 2026

Cuahutemoc

Great, ended up staying a week instead of 2 days. Front desk clerk is the Best

Partner

10/10

Exceptional

06 Jun 2026

Cuahutemoc

Best Customer Service out of all Hotels in Baytown. Front desk clerk is the best, most helpful person ever. Went out her way to make us feel welcome. Pool was great, in a nice private area. 5 STARS all the way!!!

Partner

10/10

Exceptional

01 Jun 2026

Chris

Nice pool, great polite staff

Partner

2/10

Poor

28 May 2026

Eligio

Es un hotel muy sucio, con mucha humedad, el desayuno que ofertan está terrible, de hecho no es desayuno

Family_with_children

2/10

Poor

27 May 2026

Tarcus

This hotel was the absolute worst!!!! The hotel and rooms were musty, stinky, furniture stained, you wouldn't get the impression that this facility was well kept AT ALL!!!! The elevator was broken, the sink in my room didn't drain properly and had standing water for a substantial amount of time, which the maintenance person couldn't fix. The kicker was there was no hot water in the entire hotel at the time so there was no hot water and guests were not notified of this at check in. I requested a full refund and left about 45 minutes to an hour after check in. I wound up going to the Towneplace Suites, WHICH WAS PARADISE COMPARED TO the quality inn. Save yourself the headache unless you just really don't care, DO NOT BOOK THIS HOTEL!!!! Worst hotel experience I ever had.

Self

4/10

Poor

25 May 2026

Keneshia

The room did not reflect the pictures and the bathroom wasn’t clean with built up scum in the corners of the floor. However the outside of the property looked very clean.

Friends_and_family Family

10/10

Exceptional

05 May 2026

James

Hotels was nice and staff was friendly. Our room near the lobby was a bit loud from employees talking loud after 10:30ish.. still got a good night's sleep.

Friends_and_family Friends

4/10

Poor

05 May 2026

Olga

Let me start by saying the staff, or computer screen with a person in God knows where, was very nice. It was just very bizarre to check in with a kiosk. Otherwise, this was not what we expected. The room smelled like mold, the toilet was clogged upon our arrival, and it was just extremely rundown.

Family_with_children

2/10

Poor

26 Apr 2026

Jose

The elevator doesn't work, the corridors to the rooms smell like pure cigarettes, urine, even inside the room, not good hygiene in the beds, the mattress boxes stop that they took it out of the trash. And more details but let's leave it like that.

Friends_and_family Family

4/10

Poor

18 Apr 2026

Patricia

No A/C in lobby or hallways checking in on kiosk was very odd & high tech considering the actual hotel didn’t even have a working elevator. It did not feel very welcoming. The room was ok & thank goodness the a/c in the room worked. The room was clean other than the floor was very sticky shower pressure was very low. I paid for a king size bed but got a twin size. I was going to call the front desk but remembered I would probably have to go downstairs & speak to the kiosk again & since it’s only going to be one night I decided to just avoid it & made do. I will never ever consider staying there again.

Self

6/10

Pleasant

12 Apr 2026

Jay

I booked this hotel on 04/11/26, My room number was 307 first of all the checking process was done I don't even know how to explain it but it was done basically where you use a computer screen to communicate with I guess somebody in India there was nobody at the front desk so I had to check in that way My room was on the third floor the elevator was out when I got to my room, room was clean linen look fresh, if you ever went to waffle House that's the way the floors felt they're slippery feeling I don't know if it was just my room but that's the way it felt, there were one towel, they advertise a breakfast I guess you can call it that One container of juice that you shared waffle maker cereal that's about it, I booked the room for $50 I feel like I paid $25 too much

Self

2/10

Poor

23 Mar 2026

Justin

Rooms had roaches and the fridge barley cooled

Self

2/10

Poor

23 Mar 2026

Sarah

As soon as we walked in the building, we noticed a strong smell of smoke and dogs. There was no staff on site when we arrived (2am), but instead you checked in through a screen which connected you to a live person elsewhere. We were placed in a room on the 3rd floor. The elevator was broken and the carpet of the stairs smelled bad and was covered in dog hair. We walked in our room and there were stains on the blankets and the room cleanliness was substandard. We immediately left without staying the night. Would not recommend staying here.

10/10

Exceptional

18 Mar 2026

Lissette

Clean room, smelled clean, staff friendly.

Friends_and_family Family

4/10

Poor

17 Mar 2026

kylie

Very stuffy room with an odd smell but like whatever im on a budget. pool was green which was a bummer
in the email i received it said check out was just “before noon” and the lady from the front desk was knocking on our door at 11:30 saying she’s giving us ten minutes to get out. i entirely understand like needing us to be out before check out but the attitude was lowkey unnecessary

Partner

2/10

Poor

08 Feb 2026

Michael

Hotel was run down. Banged up furniture, faulty TV, internet did not work. A “buffet” breakfast was offered but consisted of sugary fruit loop cereal and white bread. Quality Inn Properties usually offer a hot breakfast with eggs and meat as a standard. They are not representing the Choice Hotel Brand very well.

Business

4/10

Poor

29 Dec 2025

Stacey

Got to our room and there were No batteries in tv remotes no light bulbs in lamps by the bed. We had to go to the lobby to ask for those and acted like we
Inconvenienced them. After installing the batteries for the remotes we realized the Tv was broken so we had to go back to lobby and after the employee came to make sure the tv was broken he proceeded to say he would have to give us another room after we had already settled into that room. They did not even offer anything for our inconvenience of an unsatisfactory room.

2/10

Poor

23 Sep 2025

Sean

This place stinks, had a reservation but they could not find my room. I finally left and was still charged for the room.

Leisure Self

8/10

Excellent

02 Sep 2025

Ashley

The staff was inviting but after walking into the hotel. The staircase is dirty and needs swept. The hotel has a musty smell. My sheets might have been washed but there are stains from previous guests. Glad I'm only here for one night

Business_and_leisure Family

10/10

Exceptional

01 Sep 2025

kenneth

Ty

10/10

Exceptional

31 Aug 2025

William

Some of the staff were very helpful

Business Family_with_children

10/10

Exceptional

18 Jun 2025

Brittani

It was an easy quiet stay.

2/10

Poor

07 Jun 2025

Noemi

Had roaches didn't feel safe and smelled alot like cigarettes

Friends_and_family Family

4/10

Poor

04 Jun 2025

Jesus

Was one of my worst experiences in La Quinta hotels to start I reserve 3 double bed rooms like 3 days in advance when we get there they give us one room with a single double bed but only one bed when we ask they say they run out of double bed rooms at the end they give us the room we reserve but anyway that the idea when you make a reservation to get what you reserve also the hotel smells like weed on the hallway on the 3rd floor when my kids are on the bed we found a cockroach crawling in the wall it’s a couple of other things I can name but all I can say is my worst experience

Friends_and_family Family

10/10

Exceptional

31 May 2025

Seth

Nice staff not the greatest area but for the price is worth it

Business_and_leisure Pet

2/10

Poor

25 May 2025

Hemant

cant speak for the property because my reservation was cancelled when I reached to property and they were not able to provide replacement or not even ready to listen to my concerns.

Business_and_leisure Family_with_children

10/10

Exceptional

23 May 2025

Ali

I like how they care about small details and everything you need in a room is provided

Business Self

2/10

Poor

24 Apr 2025

Charles

Not worth staying

This picture are so misleading and the room need to be upgraded. Water stained ceiling the shower look like it had not been clean the ac leaked in to the room will not be staying again

Friends_and_family Family

2/10

Poor

14 Apr 2025

Lisa

we read all the reviews and the pictures were not current. We got into our room and there was standing water in the shower along with hairs. The lampshade was dangling, and the phone didn’t work. That didn’t matter because the buttons were missing anyway. I found this out because I tried to call to see how to work the television. I had to go down to the lobby and ask and then when I got back up to my room, I still couldn’t figure it out. The wallpaper was peeling off and the baseboards were exposed. The front desk girl was very sweet when we told her that we couldn’t stay there because it was so gross. She was fairly compassionate and told us how we had to go through Expedia to get our money back. We are still waiting on that…

Leisure Partner

8/10

Excellent

08 Apr 2025

Pavi

Nice staff. Rooms are nice clean

Business_and_leisure Self

8/10

Excellent

27 Mar 2025

Pavi

Decent room for an affordable price. Nice staff. Conveniently right next to I-10

Business Self

4/10

Poor

18 Mar 2025

Ancira

We reserved for two nights but only stayed for one the room was dirty, the microwave looked like it had been months since it was cleaned, probably why I ended up killing a cockroach on top of it! They only good thing I could say about the stay were the beds were comfortable and probably the cleanest thing in that room

4/10

Poor

27 Feb 2025

Jerome

A lot of electrical work going on.

Partner

10/10

Exceptional

27 Feb 2025

Nathaniel

They had a leak while we were there. Had blowers all over the lobby and the alarms kept going off during the night. Other than that the room was excellent

Leisure Family

10/10

Exceptional

19 Feb 2025

Suzanne

Good

Leisure Partner

6/10

Pleasant

14 Feb 2025

Corazon

Cheap

Leisure Family

10/10

Exceptional

13 Feb 2025

Amanda

Thanks for. The stay

Business_and_leisure Family_with_children

6/10

Pleasant

29 Jan 2025

Kenneth

The heating unit in the room was not working properly and was really needed on a night when Baytown had show in the area, not good for a guest to have to suffer through the night.

Business_and_leisure Self

4/10

Poor

30 Dec 2024

Harumi

bad

Leisure Partner

2/10

Poor

17 Dec 2024

Jose

Dirty sheets, dirty property

Business Self

2/10

Poor

30 Nov 2024

Katherine

Property had roaches smelled bad dirty

Leisure Family

8/10

Excellent

19 Nov 2024

Marilla

Friendly staff

Leisure Family

10/10

Exceptional

09 Oct 2024

Timmy , Lisa

Would rather stay here than anywhere else.

Business_and_leisure Family_with_children

8/10

Excellent

28 Sep 2024

Audrey

The staff was super nice being that we checked in at 2:30 in the morning. Beds were a little small for us but it worked out because we had our own bed and slept good. Only stayed for a few hours but it was worth what we paid for.

Leisure Family_with_children

10/10

Exceptional

18 Sep 2024

TimmyLisa

Very cold air conditioning.

6/10

Pleasant

16 Jun 2024

Joseph

Trying to not be too critical but due to the recent storms, several FEMA applicants were placed here. Yes, a little outdated but wasnt expecting much for the price.
Daniel, the night clerk was pretty awesome and gave sound advice to enjoy local attractions.
My complaints: TV too small; did not like the smell of marijuana emanating in the air; and, though Chance was a well mannered Mastiff/Pit mix service animal, scared the living bejeezus out of me when I walked around the corner after my smoke break.

Self

2/10

Poor

23 Apr 2024

Kacy

Ive already sent in my complaint

Leisure Partner

6/10

Pleasant

23 Apr 2024

Cedric

Needs to be updated. TV options very limited

Business

2/10

Poor

30 Mar 2024

Shonda

Nothing worked the manager are Expedia didn’t fix anything

Family

6/10

Pleasant

07 Mar 2024

kellie

The room was really small, the breakfast was really limited. The waffle iron did not work good

Partner

8/10

Excellent

01 Mar 2024

Rochelle

Time for a refresh, property is old and shows wear and tear

Business Self

10/10

Exceptional

18 Feb 2024

Aubry

Everything was nice

10/10

Exceptional

01 Feb 2024

Dallas

Had a weird shaped shower, that was very interesting and lots of water pressure. It was dirt cheap and a lot better than I expected. Just pleasantly surprised.

10/10

Exceptional

29 Nov 2023

Lavon

For it to be in the middle of everything the way that it is. It’s quiet and peacful! At the same time your within walking distance from everything!

Business Self

10/10

Exceptional

18 Jul 2023

David

light

Leisure Self

8/10

Excellent

03 Jul 2023

Vanessa

The lady at check in was very nice and polite. I appreciate her helping me checking in.

2/10

Poor

13 Apr 2023

John

Double charged, tv remote was broken, hotel stinks and dirty, housekeeping rude and obnoxious, hotel smells like mold and marijuana

Business Family_with_children

6/10

Pleasant

14 Dec 2022

Verified traveler

The lobby of this hotel is nice. However, when I got to the room, two of three lampshades were broken(one of which I fixed myself). Also, there happened to be a small splatter of blood on the mirror(it may have been missed while cleaning up). The bathroom seemed to be clean from what I could see. The desk receptionist seemed to be very apologetic when I told her.

Friends_and_family Family

10/10

Exceptional

03 Oct 2022

Michael

Good for the money could use some updates. Staff extremely friendly.

Leisure Family

8/10

Excellent

25 Apr 2022

Jaime

The hotel was clean, quiet, and near the freeway.

Business

10/10

Exceptional

21 Mar 2022

Jack

Great Place to Stay

The bathroom ceiling was the ONLY thing I could comment on negatively (needed minor repair). The art on the walls was not my first choice. Everything else was fine. Microwave and fridge was nice touch. Clean, comfortable. Not plush, but I prefer simple to fancy. I didn't swim, but the pool area looked nice. I forgot something in my room and got a call. What thoughtfulness! I've stayed at much nicer places and left things much more valuable and never saw them again!

8/10

Excellent

03 Nov 2021

Desiree

The workers were wonderful, however I wanted to change the booking date just shorter by ONE day an it was impossible then to find out I ordered a “double standard Queen” even with the picture on here being a 2 bed room, that is NOT what I was getting according to them that means it’s one full bed. Lol how that makes any sense I don’t know but that’s what I was told. That’s on hotels.com though. Not okay at all. The hotel did help me I still had to pay full precise though. They need to upgrade bedding Atleast. Overall not bad. Just wish that had been made clear.

Partner

8/10

Excellent

28 Sep 2021

Verified traveler

Happy Customer

Awesome! Great service and cleanliness and quiet. And I got this room on last minute. Very satisfied!

Friends_and_family Family

10/10

Exceptional

03 Aug 2021

Stephen

Huge Shower!!

Room was very comfy and clean. We slept like babies. The shower was huge with great water flow.

Partner

10/10

Exceptional

03 Jul 2021

Jennifer

Pretty good

The room was small, no bathtub, only shower, bed wasn’t that comfortable but the room was clean and that means a lot now days when it comes to motels.

Friends_and_family Family

8/10

Excellent

14 May 2021

Barbara

Older hotel however very clean!

Amazing customer service from the moment I walked in the door. Great location! Hotel is older however very clean.

Partner

10/10

Exceptional

12 Apr 2021

Verified traveler

everything was ok
just the noise from the freeway other than that
everything is OK

Business Self

8/10

Excellent

05 Apr 2021

Verified traveler

No breakfast offered - no even a breakfast bar or a piece of fruit.

Friends_and_family Family

10/10

Exceptional

05 Mar 2021

Deborah

Worth it.

Very nice hotel, staff was friendly and professional.

Self

4/10

Poor

18 Feb 2021

Verified traveler

Was not able to stay at the property even though Travelocity booked it and I drove for over an hour to get there. Even though we are in severe winter storm, if the property was not available or able to rent to those in need, they should’ve made it known to ‘booking sites’ that their property is offline. This will definitely turn me off from the property AND Travelocity.

Family

8/10

Excellent

05 Jan 2021

Jeffrey

Pastor

It was very nice.

Partner

4/10

Poor

15 Nov 2020

Shannon

False amenities, no breakfast!!

Hotels.com reservation said there was free breakfast included. Upon check in, they said there’s no breakfast. They don’t even offer breakfast to-go bags like other hotels I’ve stayed at during these covid times.

Self

4/10

Poor

27 Oct 2020

BCL

The initial room my husband and daughter were sent to had one double bed. The reservation was for two double beds. The desk attendant spoke as little as possible to my husband during the check-in and subsequent change of room request. The bathroom was not clean and the coffee pot in the room AND downstairs were not working. Terrible experience.Very outdated hotel.

Leisure Family

6/10

Pleasant

05 Jul 2020

Michael

nice place

Partner

10/10

Exceptional

21 Jun 2020

Verified traveler

It was mold and bad water stains thru the bathroom

8/10

Excellent

04 May 2020

david

Restful night

Very nice hotel, confortable,clean and fairly quiet.

Self

8/10

Excellent

15 Mar 2020

Verified traveler

The staff was very welcoming and very sweet everyday that I was there.
Ac in my room sounded like it was going to die any minute. And there was dry pee on the toilet when I got there. Had they asked at check out how my stay was I would have told them.

10/10

Exceptional

27 Feb 2020

Verified traveler

Very friendly staff. Hot breakfast in the mornings!!!

Business_and_leisure Self

8/10

Excellent

14 Feb 2020

Verified traveler

Accessible within Baytown area.close to interstate I-10.

Business Self

4/10

Poor

12 Feb 2020

Coffee

The most noticeable is the noise level coming from the highway... they need to install double pane glass. While turned off, the overhead light flickered all night long. The carpets are due for cleaning.

They dont have a breakfast attendant, so it can run empty, or get old. Breakfast area cleanliness gave me reason to pause, observe, and think twice about what I was eating.

Business Self

6/10

Pleasant

01 Feb 2020

Eric

Angela and Kim were very nice and helpful. Some of the others were rude and seemed distracted and annoyed if you had questions.

Business_and_leisure Partner

8/10

Excellent

12 Jan 2020

Nancy

Baytown value stay

Excellent breakfast bar with waffles and always fresh coffee in lobby.

Partner

2/10

Poor

24 Oct 2019

Verified traveler

Paid for queensize bed standard room. Was given a hole in the wall with a full size bed. Complained to staffand staff said I was wrong and that my room had a queen size bed because she made the bed up. The bed was clearly a full size and wasn't large enough for a couple. The room was tiny as ever and the bathroom LMFAO the toilet was broken the shower had no place to put our soap bottles. The mini fridge in the room had a block of ice where the freezer was supposed to be and the shelves were broken. This hotel was worse than the hotels in the worse hood in Chicago! Very very sad.

Business_and_leisure Partner

4/10

Poor

21 Oct 2019

Verified traveler

The employee was great but the bed was not comfortable at all.

Business

10/10

Exceptional

02 Oct 2019

Verified traveler

I would like to see a fresher more appealing breakfast.

Business_and_leisure Self

8/10

Excellent

11 Sep 2019

Verified traveler

Nnmmm n nnmmm nnmmm nnmmm nnmmm nnmmm nnn. Nnn. Nnn.

2/10

Poor

08 Sep 2019

Verified traveler

It was filthy. Mold everywhere in the room, dirt and dust in corners. And front desk lady knocked on the door almost 2 hours before checkout to see if we were staying another night or leaving! This has never happened before s any hotel I've ever stayed in

Friends_and_family Family

8/10

Excellent

01 Sep 2019

Verified traveler

More tissues in the room and more coffee and and and
More tissues in the room and more coffee and and andMore tissues in the room and more coffee and and and

Leisure Partner

8/10

Excellent

07 Aug 2019

Verified traveler

Everything was ok but on breakfast the eggs were not cooked all the way and the sausage were raw too

Leisure Family

6/10

Pleasant

07 Aug 2019

Verified traveler

I didnt like when they had to surve the breakfast we had to ask everytime and they always gives us a bad look n they surve the eggs watery and coldish.

Friends_and_family Family_with_children

8/10

Excellent

16 Jun 2019

Verified traveler

The bedsheets were clean and fresh!! I loved how comfy and soft the pillows were.....after driving all day (14 hours) it was heavenly!!

Leisure Family