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Comfort Suites Palestine Area

Palestine - TX · United States

301 Willow Creek ParkwayView location

9.0/10Excellent1,002 Reviews
Cleanliness9.4/109.4
Service9.2/109.2
Comfort9.2/109.2
Condition9.2/109.2
Location9.4/109.4
Neighborhood9.4/109.4
Value6.0/106.0
Amenities9.0/109.0
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Comfort Suites Palestine Area

The well-being of guests is top of mind at Choice-branded hotels. Guests may experience a variety of new, improved cleanliness protocols and products. Get more of the space you need to spread out, relax or work at the smoke-free Comfort Suites hotel in Palestine, TX.

Nearby activities and sites include the Lakeview Methodist Conference Center, Texas Theatre, Columbia Scientific Balloon Facility, Dogwood Trails Celebration and the Museum for East Texas Culture. Enjoy free hot breakfast, free WiFi and an outdoor heated pool.

Your spacious suite offers 25 percent more space than the traditional room and amenities like a flat-screen TV, fridge, microwave, coffee maker, premium bedding and recharge device. Also, earn rewards including free nights and gift cards with our Choice Privileges Rewards program.

Read more about this hotelShow less

Located in Palestine, Comfort Suites Palestine is within a 10-minute drive of University of Texas at Tyler Palestine Campus and Green Park. This hotel is 5.5 mi (8.9 km) from Davey Dogwood Park and 30 mi (48.3 km) from Texas State Railroad Rusk Depot.

Make yourself at home in one of the 66 guestrooms featuring refrigerators and plasma televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as desks and microwaves.

Featured amenities include a 24-hour business center, express check-out, and complimentary newspapers in the lobby. Free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Business facilities
Banquet facilities
Accessible facilities

Check-in and check-out

Check-in from 2:00 PM
Check-in until 4:30 AM
Check-out until 11:00 AM
Minimum check-in age 21

Hotel policies

Professional property host/manager Pets not allowed Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Sanitization
Contactless check-in is available Contactless check-out is available
Chain Specific Standards
Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)
Essential Travel
Essential workers only - NO

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • Cleaning deposit: USD 150.00 per stay

    We have included all charges provided to us by the property.

  • You need to know
    • Up to 2 children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
    • Only registered guests are allowed in the guestrooms.
    • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
    • Contactless check-in and contactless check-out are available.
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards; cash is not accepted
    • Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a security system
    • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
  • Minimal age
    21
  • Optional fees
    • Rollaway bed fee: USD 10.00 per night

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

Nearby attractions

Palestine Regional Medical Center 1.6 km / 1 mi
Palestine Community Theatre 3.9 km / 2.4 mi
Redlands Hotel 4.1 km / 2.5 mi
Reagan Park Playground 4.1 km / 2.5 mi
Anderson County Courthouse 4.6 km / 2.9 mi
University of Texas at Tyler Palestine Campus 5 km / 3.1 mi
Howard House Museum 5.4 km / 3.4 mi
Green Park 6.2 km / 3.9 mi
Wolf Creek Lake 8.7 km / 5.4 mi
Davey Dogwood Park 8.9 km / 5.5 mi
Wolf Creek Lake 9.2 km / 5.7 mi
Texas State Railroad: Palestine Depot 11 km / 6.8 mi
Trinity River 16.1 km / 10 mi
River Run Park 33 km / 20.5 mi
Frankston Depot Library 39.9 km / 24.8 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • hotel
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Wi-fiExtra charge
  • Laundry service
  • LaunderetteExtra charge
  • GymExtra charge
  • Newspapers
  • Luggage room
  • BBQ facilities
  • Restaurant
Show 12 more facilities & services
  • Smoking areaExtra charge
  • Banquet hall
  • Conference room
  • Meeting room
  • Indoor freshwater pool: 1
  • Sun loungers
  • Hot tubExtra charge
  • Spa centreExtra charge
  • Breakfast
  • Picnic
  • Non-smoking establishment
  • FitnessExtra charge
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

HB

Half Board

Usually includes breakfast and one additional meal.

FB

Full Board

Usually includes breakfast, lunch, and dinner.

RO

Room Only

Accommodation only. Meals are usually not included.

AI

All Inclusive

Meals and selected drinks/services may be included.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • SUITE Accessible-Two Queen BedsSUITE • Accessible-Two Queen BedsSUI.H6-2Q

    Photos are not available for this room type.

    Comfort Suites Palestine Area

    SUITE Accessible-Two Queen Beds

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    Accessible-Two Queen Beds

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.H6-2Q

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING BED NON SMOKINGSUITE • KING BED NON SMOKING • 1 Bedroom • 33 m²SUI.KG-NM
    SUITE KING BED NON SMOKINGPhoto unavailable4 photos

    Comfort Suites Palestine Area

    SUITE KING BED NON SMOKING

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Room size
    33 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    KING BED NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KG-NM

    Room amenities

    • Desk
    • Bathroom: 1
    • Hairdryer
    • Fridge
    • Microwave
    • Tea and coffee making facilities
    • Ironing set
    • Individually adjustable air conditioning
    • Wi-fi
    • Toiletries
    • Satellite TV
    • Cable TV
    • Smoke detector
    • Housekeeping

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE AccessibleSUITE • AccessibleSUI.H6

    Photos are not available for this room type.

    Comfort Suites Palestine Area

    SUITE Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.H6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE NON SMOKINGSUITE • NON SMOKINGSUI.NM-1

    Photos are not available for this room type.

    Comfort Suites Palestine Area

    SUITE NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.NM-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING SIZE BEDSUITE • KING SIZE BED • 1 Bedroom • 33 m²SUI.KG

    Photos are not available for this room type.

    Comfort Suites Palestine Area

    SUITE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Non-smoking room
    Room size
    33 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KG

    Room amenities

    • Cable TV
    • Satellite TV
    • Fridge

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE Accessible-Queen Size BedSUITE • Accessible-Queen Size BedSUI.H6-QN

    Photos are not available for this room type.

    Comfort Suites Palestine Area

    SUITE Accessible-Queen Size Bed

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    Accessible-Queen Size Bed

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.H6-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE TWO QUEEN BEDS NON SMOKINGSUITE • TWO QUEEN BEDS NON SMOKING • 1 Bedroom • 33 m²SUI.2Q-NM
    SUITE TWO QUEEN BEDS NON SMOKINGPhoto unavailable4 photos

    Comfort Suites Palestine Area

    SUITE TWO QUEEN BEDS NON SMOKING

    Room photos

    4 photos

    Room overview

    Smoking room
    Room size
    33 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    TWO QUEEN BEDS NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.2Q-NM

    Room amenities

    • Wheelchair-accessible
    • Individually adjustable air conditioning
    • Ironing set
    • Tea and coffee making facilities
    • Microwave
    • Fridge
    • Hairdryer
    • Bathroom: 1
    • Housekeeping
    • Cable TV
    • Satellite TV
    • Desk
    • Toiletries
    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING SIZE BEDSUITE • KING SIZE BEDSUI.KG-2

    Photos are not available for this room type.

    Comfort Suites Palestine Area

    SUITE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KG-2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE Accessible KING SIZE BEDSUITE • Accessible KING SIZE BEDSUI.H6-KG

    Photos are not available for this room type.

    Comfort Suites Palestine Area

    SUITE Accessible KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    Accessible KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.H6-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE TWO QUEEN BEDSSUITE • TWO QUEEN BEDSSUI.2Q-2

    Photos are not available for this room type.

    Comfort Suites Palestine Area

    SUITE TWO QUEEN BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.2Q-2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE TWO QUEEN BEDSSUITE • TWO QUEEN BEDS • 1 Bedroom • 37 m²SUI.2Q-1
    SUITE TWO QUEEN BEDSPhoto unavailable4 photos

    Comfort Suites Palestine Area

    SUITE TWO QUEEN BEDS

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Room size
    37 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.2Q-1

    Room amenities

    • Fridge
    • Cable TV
    • Satellite TV

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    Comfort Suites Palestine Area

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE STANDARDSUITE • STANDARDSUI.ST

    Photos are not available for this room type.

    Comfort Suites Palestine Area

    SUITE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING SIZE BEDSUITE • KING SIZE BED • 1 Bedroom • 33 m²SUI.KG-1
    SUITE KING SIZE BEDPhoto unavailable4 photos

    Comfort Suites Palestine Area

    SUITE KING SIZE BED

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Room size
    33 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KG-1

    Room amenities

    • Cable TV
    • Satellite TV
    • Wheelchair-accessible
    • Fridge

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE NON SMOKINGSUITE • NON SMOKING • 1 Bedroom • 33 m²SUI.NM
    SUITE NON SMOKINGPhoto unavailable4 photos

    Comfort Suites Palestine Area

    SUITE NON SMOKING

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Room size
    33 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.NM

    Room amenities

    • Satellite TV
    • Cable TV
    • Fridge
    • Wheelchair-accessible

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE TWO QUEEN BEDSSUITE • TWO QUEEN BEDS • 1 Bedroom • 37 m²SUI.2Q
    SUITE TWO QUEEN BEDSPhoto unavailable4 photos

    Comfort Suites Palestine Area

    SUITE TWO QUEEN BEDS

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Room size
    37 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.2Q

    Room amenities

    • Cable TV
    • Satellite TV
    • Fridge
    • Wheelchair-accessible

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE QUEEN SIZE BEDSUITE • QUEEN SIZE BEDSUI.QN

    Photos are not available for this room type.

    Comfort Suites Palestine Area

    SUITE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Comfort Suites Palestine Area

9.0
Excellent
1,002 Reviews
Cleanliness
9.4 /10
Service
9.2 /10
Comfort
9.2 /10
Condition
9.2 /10
Location
9.4 /10
Neighborhood
9.4 /10
Value
6.0 /10
Amenities
9.0 /10
100 reviews shown
8/10
Excellent
02 Aug 2026
Rona
The check in process was terrible but the breakfast was one if the best continental breakfast
10/10
Exceptional
02 Aug 2026
Jeff
Really nice hotel. Very pleased.
10/10
Exceptional
30 Jul 2026
Alicia
Very nice!
6/10
Pleasant
26 Jul 2026
Barbara
Todo estaba excelente hasta que me encontré una cucaracha! En la habitación, también debes mantener el clima muy bajo porque si pones el aire a 70 comienza a sudar todo, todo comienza a humedecerse, pero me imagino que es
10/10
Exceptional
26 Jul 2026
Ashley
This stay was amazing 10/10 would definitely recommend
4/10
Poor
25 Jul 2026
Matthew
I had a issue in my room where the ac unit was leaking water on the floor and the front desk initially told me the maintenance man would come the next but that never happened. The next day I called to ask about the situation I was told that the maintenance man doesn't come on the weekends and that there was nothing they could do to fix it nor could they change my family and I into another room. So we literally had to stay in room where a good portion of the floor was wet from the leaking AC unit.
2/10
Poor
24 Jul 2026
Linda
Blonde older lady think her name is Rebecca, I called desk because people upstairs were very noisy running across floor, dropping things on floor and this was at almost 12 am. She said she would check but she said she put her ear on my door and the upstairs and couldn’t hear anything. Guess she thinks that I was lying. This noise went on until 1 or 2 am didn’t rest well. Stay was horrible.
10/10
Exceptional
23 Jul 2026
Robin
Well maintained and clean property. Staff was friendly also
10/10
Exceptional
19 Jul 2026
Benjamin
Clean room & property, good front desk staff, and solid breakfast!
Family_with_children
10/10
Exceptional
15 Jul 2026
Regina
Visiting friends with my family and have stayed here multiple times. Indoor pool is great. The rooms and staff are very nice.
Friends_and_family Family
10/10
Exceptional
12 Jul 2026
Katherine
The pool was well maintained. I liked the waffle bar.
Friends_and_family Family
10/10
Exceptional
12 Jul 2026
Chris
Everything was awesome!
Friends
10/10
Exceptional
10 Jul 2026
Gina
Ok so this was a very clean room and blissfully smoke free. I liked the hot tub and pool, the breakfast was great. And we enjoyed the stay. the only thing I would like to see was more towels, and washcloths. Probably just did not get down to ask in time. It was a great stay.
10/10
Exceptional
07 Jul 2026
Jennifer
Room was perfectly clean, hotel was quiet, comfortable bed. Everything was great.
Friends_and_family Family
10/10
Exceptional
07 Jul 2026
Regina
Clean room friendly staff nice breakfast and an indoor pool
Partner
10/10
Exceptional
05 Jul 2026
Terri
Very nice place. Modern and clean.
Family
10/10
Exceptional
02 Jul 2026
Anita
Comfortable bed!
Family
10/10
Exceptional
01 Jul 2026
Marco
Muy apropiado para hotel de paso
Partner
4/10
Poor
29 Jun 2026
Dan
We chose to stay at the Comfort Inn because we were told most of the rooms were in the process of being renovated and only the renovated rooms were being used.

After we had settled into the room (209) we discovered the mold in the bath tub, the odd odor in the entry, the broken phone, and the activation of the fire alarm in the middle of the night.

I discussed the fire alarm with the night manager after midnight. She said the alarm goes off sometimes when the adjacent rooms take a hot shower.

The next morning the day manager told me that the rooms had in fact been renovated because tile had been replaced. Replacing tile is an upgrade or a repair NOT a renovation.

The statement about the renovation was a lie intending only to get customers to choose this hotel, or justify higher prices. In fact this lie is a direct violation of the Deceptive Trade Practices act, which is part of both Texas law and Federal law.

I will be filing a complaint with both entities.

Thank you for asking for my opinion and evaluation of my stay at the Comfort Inn.
Friends_and_family Family
4/10
Poor
29 Jun 2026
Dan
We chose to stay at the Comfort Inn because we were told most of the rooms were in the process of being renovated. We were also told that the only the rooms where the renovation had been completed were being used.

After we had settled into the room (209) we discovered the mold in the bath tub, the odd odor in the entry, the broken phone, and the activation of the fire alarm in the middle of the night.

I discussed the fire alarm with the night manager after midnight. She said the alarm goes off sometimes when the adjacent rooms take a hot shower.

The next morning the day manager told me that the rooms had in fact been renovated because tile had been replaced. Replacing tile is an upgrade or a repair NOT a renovation.

The statement about the renovation was a lie intending only to get customers to choose this hotel, or justify higher prices. In fact this lie is a direct violation of the Deceptive Trade Practices act, which is part of both Texas law and Federal law.

I will be filing a complaint with both entities.

Thank you for asking for my opinion and evaluation of my stay at the Comfort Inn.

Dan Boone
Friends_and_family Family
10/10
Exceptional
29 Jun 2026
Treasa
The property and the room were very clean and up-to-date. The staff was very helpful, went out of their way to make sure we were comfortable. Breakfast was one of the best I've had at a continental breakfast offering.
Family
10/10
Exceptional
24 Jun 2026
Sharon
Would stay there again.
Partner
10/10
Exceptional
24 Jun 2026
Michael
Great
Friends_and_family Family
2/10
Poor
23 Jun 2026
Donald
No attendant at check in. Rang bell and waited. 1st room had flooded bathroom floor when arrived. 2nd room was musty and damp. Beds caved in on top and mattress’s corn exposed first morning revealing FILTHY stains on sides, didn’t dare look at top surface. Chairs worn and exposed structure. Felt greasy and stained. Same experience at checkout no attendant. Pool occupied by a family with multiple kids and toys strewn about around and in pool. Assuming they were local not residents.
Family
10/10
Exceptional
21 Jun 2026
Bob
The free breakfast wasn't great, but everything else about this stay was excellent!
Self
10/10
Exceptional
20 Jun 2026
Deric
Clean rooms, friendly staff, good location
Partner
10/10
Exceptional
16 Jun 2026
Steve
We had a nice stay. Did not get to use the pool. The main thing that did not sit well with me was the coffee pot is in the bathroom. Does not seem like a good place for it. Overall, it was a nice stay.
Friends_and_family Family
10/10
Exceptional
14 Jun 2026
Bobbie
My room was too far from elevator My only compliant my stay was very pleased
Self
10/10
Exceptional
13 Jun 2026
Angela
The room was spacious and clean. The pool was great but the hot tub wasn’t working. The staff were really friendly and professional. We didn’t try the breakfast because we went to the Bird’s Egg Cafe both mornings. The food and staff were phenomenal.
Friends_and_family Friends
8/10
Excellent
12 Jun 2026
Victor
Clean rooms great breakfast selection. Our AC never really got cold felt like stale circulation. The property was quiet and very lit parking lot close to restaurants amd stores.
Partner
10/10
Exceptional
11 Jun 2026
Andreannette
Me and my children enjoyed our stay here the who was nice and comfortable being that it is indoors in the free breakfast was great overall great experience
Family_with_children
10/10
Exceptional
09 Jun 2026
Janet
The room was great and the location was easy to get to.
Self
10/10
Exceptional
01 Jun 2026
Sean
Beds were great! Comfortable and clean. The shower was powerful and spacious. The hot tub was great to relax after work. Their snack options were great and the front desk woman was very helpful with our booking
Business
10/10
Exceptional
30 May 2026
DEMARCUS
Everything was good.
10/10
Exceptional
28 May 2026
Clif
Very nice.
Self
10/10
Exceptional
25 May 2026
Michael
Clean rooms.Staff was extremely friendly.Breakfast what's excellent The rooms were quiet and I was very pleased overall.
10/10
Exceptional
25 May 2026
Brandi
Beautiful area, the property is well maintained and clean. The breakfast was good and the ac worked great. We loved our stay there and we will stay there again!
Friends_and_family Family
10/10
Exceptional
24 May 2026
Johnny
Very clean, comfortable beds and very quiet. Good breakfast
Partner
10/10
Exceptional
23 May 2026
Robert
Loved the hot tub after a long day.
Partner
10/10
Exceptional
13 May 2026
Sabrena
As always, a great place to stay!!
Self
2/10
Poor
10 May 2026
Robert
The building was nice. The room was nice. Everything was clean but the people are demons! The staff is rude. They lied to my face. The management is inhumane and they're all just a bunch of greedy cold-hearted zero customer service corporate Moguls! I booked two nights but when I got to the hotel it turned into one night with two rooms which I'm sure is my fault but I don't know how it happened and should have been an easy fix! Instead of fixing it they just said they will not change it for anything and I just lost my money and nothing I can do about it! The cold-hearted insensitivity of their employees and management make this place a very poor choice! I will forever tell everybody I know. What a horrible place this is and will never darken their doorway again!
Self
6/10
Pleasant
10 May 2026
Hunter
Air Conditioning Unit shut off during the night warming the room up over and over. Also the hot water was very poor, we showered at midnight and also at 9:00 AM and it never heated up to anything resembling a hot shower.
Family_with_children
6/10
Pleasant
09 May 2026
Charles
Other than:
1) the refrigerator compressor making noise all night
2) A/C not cooling well
3) hair dryer shorting out and nearly catching fire
4) bathroom lighting terrible for make-up
5) low water consumption toilet clogging
6) coffee making syrup machine sucks
7) no real butter on the breakfast buffett
It was fine. The free beer and cookies were a nice touch upon check in.
Family_with_children
10/10
Exceptional
27 Apr 2026
Thomas
The staff was extremely friendly and helpful. The entire place was clean, inside and out. Very nice place. Would definitely stay again.
Friends
10/10
Exceptional
27 Apr 2026
David
The breakfast was fantastic and the rooms were very clean and comfortable
Self
6/10
Pleasant
26 Apr 2026
Kitty
It is a perfectly pleasant and serviceable room on the cheap.
Partner
10/10
Exceptional
24 Apr 2026
kelly
Great bargain for the price. This hotel is very clean and well-decorated. The room was spacious and comfortable for our after work, work. The breakfast options are varied with hot and cold selections. Overall, a great stay.
Partner
10/10
Exceptional
18 Apr 2026
LeeAnn
Excellent, friendly staff. Well maintained.
Partner
10/10
Exceptional
16 Apr 2026
Joy
I'm super picky about my hotel rooms and this Comfort Inn location did not disappoint. Noce clean rooms, friendly staff and great breakfast! Would highly recommend.
Partner
10/10
Exceptional
15 Apr 2026
henry
Breakfast was pretty good. Rooms were nice. My one complaint would be that housekeeping slid a paper under my door saying they could not clean my room due to a do not disturb tag hanging on my door. It was never there, they were just trying to skip cleaning my room. I had to go to front desk to resolve the matter.
Friends_and_family Friends
6/10
Pleasant
15 Apr 2026
Teresa
The breakfast was adequate, room temperature was fine, desperately needs blackout curtains room was to light for sleeping. Bed was too hard for my liking. I was expecting the pool to be heated.
Friends_and_family Family
8/10
Excellent
13 Apr 2026
Marque or Alex
We enjoyed the pool & hot tub the first day, but the second day there was a dead mouse floating in the hot tub, so nobody wanted to go in there again. I understand the hot tub is outside and things can happen, but it is still gross. Everything else in the place seemed clean.
Family_with_children
10/10
Exceptional
11 Apr 2026
Alicia
Breakfast was very nice.
8/10
Excellent
10 Apr 2026
Jennifer
My room was good and the air conditioning worked well, but the bathroom faucet was dripping. I reported it to the front desk, but maintenance never fixed it.
The staff was nice and courteous.
Breakfast was good and fresh.
Friends_and_family Family
10/10
Exceptional
08 Apr 2026
Marcos
great place to stay, staff is great and rooms are always nice and clean
Business
10/10
Exceptional
29 Mar 2026
Eulogio
Loved the clean room and the excellent customer service from the front desk receptionist; the breakfast buffet was very good. We enjoyed our stay here at Comfort Suites very much!
Family
8/10
Excellent
29 Mar 2026
paula
Room was nice size and clean. Ciuld have had more to offer for the price
10/10
Exceptional
29 Mar 2026
Claire
Spacious, clean, and comfortable. Will definitely stay here again.
Business
10/10
Exceptional
27 Mar 2026
LaTasha
Great Hot fresh breakfast served. House keeping goes beyond to make sure your room is clean without you asking. It's home away from home.
Friends_and_family Family
10/10
Exceptional
24 Mar 2026
Juanita
A clean location with friendly staff. The only place I stay when I visit Palestine.
Partner
6/10
Pleasant
22 Mar 2026
Achara
Average hotel. The blanket for our sofa bed was really thin. We asked for an extra blanket They couldn't give it to us because of some policy. 😕
We asked to switch the room for 2 queen beds. They said all rooms were full when we looked online there were available. 😕
Family_with_children
8/10
Excellent
20 Mar 2026
Corrinne
All was good
Partner
8/10
Excellent
20 Mar 2026
Pamela
Staff was very friendly & helpful; rooms clean.
Friends_and_family Family
4/10
Poor
16 Mar 2026
Sharon
Front desk called multiple times trying to make me pay before arrival after stating that I could pay during arrival. Can’t remember his name (Hispanic). Also room & bathroom had roaches everywhere.
Family_with_children
8/10
Excellent
15 Mar 2026
Camill
Clean toom
Partner
8/10
Excellent
14 Mar 2026
Sheila
Room was too warm for us. Wall AC unit wouldn't stay on because temps outside were cool even though inside was warm. Wall thermostat was not working, no batteries in it. Also if you wanted the fan to run continuously you could not use AC.
Family_with_children
10/10
Exceptional
10 Mar 2026
Kaylee
Breakfast was good. Staff was nice. We did book a room for 5 people and only had 4 towels. I asked for a 5th, but was told I had to bring 1 back after we used it to get a clean 1 for our 5th guest. Was told it was the manager’s rules. Pretty ridiculous considering we had booked a room for 5!
Friends_and_family Family
8/10
Excellent
06 Mar 2026
Marshall
WIFI DOES NOT WORK WORTH S!!!! other than that everything is good
Friends
10/10
Exceptional
05 Mar 2026
Cara
It was nice and clean
10/10
Exceptional
01 Mar 2026
Alissa
Great service and clean rooms, they even decorated the room for an extra fee for valentine's weekend. Breakfast was awesome!
Partner
10/10
Exceptional
26 Feb 2026
Bridgett
This isn't a hotel thats normally on my radar but my go to was Sold Out. I may have to start booking over here. I travel to this area frequently for work. This hotel was clean, the breakfast was decent, the \"happy hour\" and free
water in the room is a nice extra touch.
8/10
Excellent
24 Feb 2026
Craig
Room was humid
Family_with_children
2/10
Poor
19 Feb 2026
Amanda
No conditioner
Barely any soap
Towels you could almost see thru
Bed was beyond lumpy
10/10
Exceptional
16 Feb 2026
Janna
Yes, the only thing some oc the outlets did not work.
6/10
Pleasant
02 Feb 2026
Aigner
Unfortunately, my stay started off very poorly. The check-in process was unorganized and unnecessarily stressful. To make matters worse, when there was an issue processing my card, the front desk staff joked about my card being declined then said,”nevermind it went through.”This was extremely unprofessional and embarrassing, especially in a public setting.

After finally getting checked in, the toilet in my room overflowed over night, which is completely unacceptable and raises concerns about room maintenance and cleanliness.

Overall, the lack of professionalism at the front desk combined with basic maintenance issues made for a very unpleasant experience. I would not recommend this hotel unless significant improvements are made in staff training and room inspections.
10/10
Exceptional
01 Feb 2026
Oconee
The room was great the staff was very helpful. Thank you for are wonderful stay.
Partner
4/10
Poor
29 Jan 2026
Robert
I tryed to cancel. I bought the insurance. A huge hassle to redeem. Don't waste your money on it.
Still waiting to resolve. Never stayed in the hotel.
10/10
Exceptional
23 Jan 2026
Patricia
The rooms were clean and very spacious! The staff was so nice and friendly, the breakfast was amazing, the only complaint we had was there were no sheets for our pull out couch. There was only a blanket and when we asked the front desk they were out of sheets also.
Leisure Family_with_children
4/10
Poor
21 Jan 2026
Misael
Got over charge for dirty towels and sheets.
Business_and_leisure Self
10/10
Exceptional
20 Jan 2026
Loretta
Yes
Leisure Family
10/10
Exceptional
11 Jan 2026
Jennie
Yes, staff was kind and the room was clean.
8/10
Excellent
03 Jan 2026
William
The hotel was great as far as quality of the facility. The beds were good and the general condition of the hotel was very clean and well kept by the staff. The breakfast was not up to typical standards. Very little variety and many items just had empty bowls. We ate around 7:30am and we did see an employee come in from the grocery store and start to restock the food. We had already finished by then but I feel that the employee probably had things back up and running shortly after we left. Overall, it was a good experience and I would stay here again without hesitation.
Leisure Family
10/10
Exceptional
03 Jan 2026
Janell
Staff was great. Room clean and quiet.
Friends_and_family Family
10/10
Exceptional
02 Jan 2026
Holly
Great for kids and families.
10/10
Exceptional
02 Jan 2026
Sandra
We had a wonderful stay, staff was super nice
Friends_and_family Family
10/10
Exceptional
01 Jan 2026
Holly
We loved this hotel! It is very family friendly and perfect if you are going to the polar express.
Leisure Family_with_children
10/10
Exceptional
29 Dec 2025
Kadijah
Sofa bed needs a new mattress . It’s super done but all else was great!! Breakfast , cleanliness of rooms to the naked eye and staff was pleasant.
Leisure Family_with_children
2/10
Poor
28 Dec 2025
Christina
Wasn’t told there was a $250 deposit on top of the amount for the stay. So we went somewhere else
Leisure Family
10/10
Exceptional
28 Dec 2025
Chris
NA
Leisure Partner
10/10
Exceptional
27 Dec 2025
Sabrena
The room was great as usual!! I always choose to stay here when I come. The staff is always great too.
Friends_and_family Family
10/10
Exceptional
27 Dec 2025
Vicki
Yes
10/10
Exceptional
27 Dec 2025
Carlos
Clean room and courteous staff
Leisure Family_with_children
10/10
Exceptional
26 Dec 2025
Adam
Clean, smelled great, quiet
8/10
Excellent
26 Dec 2025
Lydia
We were in town for the Polar Express train ride. Our stay was enjoyable and comfortable. I would stay here again. The free breakfast was ok. The attendant who was serving the food items was very helpful, kind and courteous. The only con was the ac unit did not work properly. The staff did go to check on it and made sure it was running.
Leisure Family_with_children
10/10
Exceptional
17 Dec 2025
MILAGROS
Very Friendly staff and very clean Roma. We Just stay one night flor Our Xmas Train Ride but is the 3er time we stay there and it’s always very clean. 💕.
10/10
Exceptional
15 Dec 2025
Laura
Staff (Misty), amenities
Friends_and_family Family
2/10
Poor
14 Dec 2025
Hannah
We booked 2 rooms at comfort suites through hotels.com. When we arrived the first receptionist we spoke to was very nice but could not find our second room. She asked another woman for assistance and she rudely informed me that they do not have another room and are fully booked. She informed me it is not the hotels fault that I shouldn’t have booked through a third party hotels.com. She said they are fully booked and there is nothing they can do about it. They did have a cancellation and called us to see if we wanted the room. We said yes but they would not honor the price that I had agreed to pay on hotels.com so we ended up having to spend more even tho we had confirmation we booked 2 rooms at a set price. Now our credit card is pending charges from 3 rooms. The stay was subpar and definitely not worth this headache. I highly recommend if you come to this town for the polar express book ANYWHERE ELSE.
Friends_and_family Family
4/10
Poor
13 Dec 2025
Christie
It used to be great, but now it’s gross. Staff said they were short on cleaning staff and they’re trying to make some changes.
Friends_and_family Family
10/10
Exceptional
08 Dec 2025
Craig
Room was very clean, breakfast was good and staff was great!!!
10/10
Exceptional
05 Dec 2025
Lisa
Room great, beds wonderful. Megan at check in so welcoming and helpful
Friends_and_family Friends

Location & surroundings

Comfort Suites Palestine Area
301 Willow Creek Parkway, Palestine, United States

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Comfort Suites Palestine Area

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