Name: Best Western Palestine Inn
Address: 1601 W Palestine Avenue, Palestine, 75801, US

4/10

Poor

21 Jul 2026

Rosalie

The front deck person was incapable of communicating. When asked a question, he didn't answer at all. The rooms were filthy, especially the bathroom. The tub had not been scrubbed in months.

Friends

4/10

Poor

20 Jul 2026

Zenggang

Negatives: Rooms were dirty,specifically the vertical surfaces, carpets, upholstery. Black, greasy smudges around all door knobs and strike plates. Obvious that inside bathroom knob area is overlooked. Spatter, marks on walls. One room smelled of old smoke and cleaning solution. Laundry area was open to the elements and looked dirty. Old , flattened, dusty socks just hanging out on the sidewalk. Key cards didn't always work. Positives: front desk staff was courteous and helpful. Complimentary beakfast at the neighboring cafe was delightful and locals inside the cafe were polite. Parking was plentiful.

Business

2/10

Poor

19 Jul 2026

Marsha

DON'T. First room had huge puddle inside from a/c. Moved to room 2. Locked out of room by dysfunctional lock. Switched rooms for day 2. Woke up to puddle in bathroom and dysfunctional toilet. Not to mention dirty towels with holes. Staff was barely apologetic. Free breakfast at
Birds Egg was the only good thing about our stay.

Partner

8/10

Excellent

16 Jul 2026

Janet

Routine property

Partner

10/10

Exceptional

13 Jul 2026

Jennifer

This hotel was surprisingly better than the more expensive hotel I stayed at in the area a month prior. While it's an older property, it was very clean, quiet, and affordable. They give you a voucher for a fresh cooked breakfast at a diner next door. The service there was fantastic! I will be staying here again while in town for work.

Self

8/10

Excellent

29 Jun 2026

Hortencia

We had a lil trouble with the a/c the first night and it didn't get fix till the next day some came out to look at it . And they offered another room .. but other than that it was excellent very nice staff

Family_with_children

10/10

Exceptional

28 Jun 2026

Kelly

Room great. The staff was very good and friendly. Would highly recommend this location.

8/10

Excellent

27 Jun 2026

Roxanne

The room was nice and clean. The area was quiet. We had a good night sleep. There was no breakfast at the motel but they gave you a food voucher for the adjacent breakfast diner which was very good.

Partner

6/10

Pleasant

26 Jun 2026

Barbara

I requested a room on the bottom not the top. The room was stinky, the carpet need to be change. I told the lady at checkin I needed a bottom room and that I requested one at the time of reservation, she told me she could change my room the next day. When I got to the upstairs room it was so stinky I went back to the desk, and she changed it. Both rooms tubs had rings around them, and no matter how hard I scrubbed I couldn't get the ring out after I had bought lots of cleaning product. The room they changed me to was carpet free, I liked that but it smelled of smoke, I am a non- smoker, other than that the breakfast was good.

Friends

8/10

Excellent

25 Jun 2026

Mike

Clean

Friends

6/10

Pleasant

23 Jun 2026

Michael

Clean room - hotel is renovated, but facility is fairly old. They give you a voucher for breakfast, but if you stay more than 1 day, the restaurant takes away your voucher on the first day, so … no breakfast on later days!

Partner

6/10

Pleasant

21 Jun 2026

Stephen

Room was clean. Air was cold. Decent place for a night

Friends_and_family Family

4/10

Poor

15 Jun 2026

Rena

There were questionable stains on the carpet and sitting chair in the room. I definitely did not feel comfortable walking around barefoot. we put a towel on the chair to sit on it. There we also dead flies on the AC unit and a french fry on the floor next to one of the beds which leads me to wonder if the staff actually cleaned the room or just made the bed. One of the beds also had a faded stained comforter... so they should probably upgrade their bedding.

Family_with_children

10/10

Exceptional

15 Jun 2026

Amit

Front desk lady I believe her name was Bunny was very friendly

Self

8/10

Excellent

29 May 2026

Joseph

Older motel, reminds me of places we stayed when I was a kid on family vacation. The property was not in the best repair (door chain lock was broken, as was the bathroom lock) Check in clerk could have been a robot. Talked to the manager in the morning to extend my stay, she was super nice and helpful. Room was not super clean, but not filthy. Bed was comfortable, ac blew cold. Very quiet, obviously built in another era. Breakfast is a voucher for breakfast at
a Cafe on the premises, really good and nostalgic. Nice price. Overall, adequate plus.

Partner

2/10

Poor

07 May 2026

Christa

Looked like a room from the 50’s, so in need of updates, leaky tub, cracks everywhere, I took pictures

Partner

6/10

Pleasant

01 May 2026

Michael

I room floors were greasy like someone cleaned them with DW40 so they were slippery with shoes on. Breakfast for restaurant infront of prop was good but, place is very tiny and you can’t take food to go back to room. If you like people standing over you while you eating and they are waiting then enjoy.

Partner

6/10

Pleasant

29 Apr 2026

Richard

Card access door lock didn’t lock

Self

10/10

Exceptional

26 Apr 2026

Annie

A/C kept room nice and cool after a muggy evening out!

Partner

2/10

Poor

26 Apr 2026

Jenna

The pictures look nothing like the hotel. It was a total rip off and we didnt stay there because of how nasty it was.

Family_with_children

2/10

Poor

22 Apr 2026

Courtney

I showed up around midnight and the room looked like it had not been cleaned. There was red droplets on the floor, mirror looked like someone took a bath in the sink. I have stayed at Best Westerns before so I was quite hopeful. I could not get my money back from the hotel and wil be contacting hotels.com for help with a reimbursement.

Friends_and_family Family

2/10

Poor

20 Apr 2026

Jonathon

Ok let’s get straight to it first room I checked in was dirty, not a big concern but an inconvenience is all. Second room was clean but smelled like a men’s locker room …actually all the rooms I was in smelled like that. The second room came with guest, bedbugs!! I went right back downstairs and got another room as far away as possible from the bedbug room. Didn’t matter, damage was done couldn’t sleep. So this is what one would expect from an off brand hotel. Not at a Best Western which I would recommend that they change their name to the OYO Brand which I feel better suits them with the old 1980s furniture and the old smell to match. The 50 inch TVs they have in the room doesn’t make up for the smell, old furniture and pest. Most definitely will not stay here again.

Self

2/10

Poor

18 Apr 2026

Laura

Dirty room

Self

2/10

Poor

10 Apr 2026

Shannon

For the price there is way better just across the street. Breakfast is a hassle. You take a voucher to a cafe that’s in a completely different parking lot. Microwave stopped working.
My room had not been cleaned at all from the last tenant.
Won’t be staying here again for damn sure

4/10

Poor

08 Apr 2026

Brittany

Pet payment is cash only. The room wasn’t exactly clean. I had to go ask for a remote to the tv and there was no crib available. Also the ac in the room can’t be changed so we woke up ever time it kicks on and off. Not the best night sleep under the conditions and I don’t think it was worth the $150 plus cash for the dog that we paid.

Family_with_children

4/10

Poor

29 Mar 2026

Carey-Elisa

Pictures do not match the actual rooms of the hotel. Door knob to the bathroom fell off.

6/10

Pleasant

29 Mar 2026

Barbara

Very clean but in run down condition

6/10

Pleasant

16 Mar 2026

Kelly

The staff is very friendly. Just wish it would have been a little bit cleaner and when power was lost they could have at least given a credit back.

10/10

Exceptional

15 Mar 2026

Ron

Didn’t use iy

Friends_and_family Friends

10/10

Exceptional

09 Mar 2026

Angela

AC has glitch in the display couldn't tell if it was on heat or cool and no idea what temperature it was on as about half the lines worked. Coffee pot was missing the filter basket. Dresser drawer handle was hanging off on one side. It was awesome getting a free voucher for breakfast at the cafe next door but staff at the cafe were rude and very unhelpful for someone in a wheelchair.

Partner

6/10

Pleasant

01 Mar 2026

Michael

Older motel. We requested a non-smoking room, but the room smelled like stale smoke. The accommodations were good, but not great.
Not a 4 star motel.

Partner

4/10

Poor

17 Feb 2026

Brooke

Old breadstick behind bed, plugs didn’t work, bathtub looked horrible, so so so dirty. Key card stopped working 3 times for a one night stay.

Friends_and_family Family

10/10

Exceptional

07 Feb 2026

Rogelio

Love the breakfast and room

2/10

Poor

28 Jan 2026

Josue

Has bugs in their rooms.

10/10

Exceptional

28 Jan 2026

Sarah

Clean

Self

6/10

Pleasant

03 Jan 2026

monesha

You can tell the room had been sprayed for ants. Because it was not clean all the way up and there were even some in the bed. I only had a half a roll of toilet paper and I had tried calling the office and didn’t get an answer. So that turn out to be a disappointment. The bed slept wonderful and the shower was in good condition. Can’t say the same about the sink, water pressure was very low at the sink. Some spider webs were in the room that could have been swept down.

Partner

2/10

Poor

21 Dec 2025

Shevon

I did not ultimately utilize this accommodation. Although I forfeited the booking fee, the listing did not specify that the rooms were externally accessed. Consequently, I opted for an alternative hotel that better suited my preferences, offering a pleasant ambiance, superior cleanliness, and an excellent breakfast.

Friends_and_family Family

10/10

Exceptional

13 Dec 2025

arnold

The room was generally clean and nice, and it smelled fine, the ONLY teason it did not get 5 stars was a dirty towel on the bathroom floor.
It was odd, the rest of the room was very clean though.

6/10

Pleasant

12 Dec 2025

Lashunda

Room was organized but had bed bugs

Business

8/10

Excellent

08 Dec 2025

Verified traveler

Yes

Leisure

6/10

Pleasant

16 Nov 2025

Marisol

I don’t like to go have breakfast to another place, I was thinking the hotel had the own cafeteria, like I used before on other best western hotels

Leisure Family

6/10

Pleasant

03 Nov 2025

Victoria

The sink was leaking and the bathroom was dirty

Leisure Partner

4/10

Poor

31 Oct 2025

Bobbie

The room stunk,there was black mold on and in the ac unit, the couch had white stains all over it(iykyk) there was a bathroom towel that had been previously used with hair all over it hanging up behind the door . The coffee maker had a clear cup that had some coffee in it. I went to walmart to buy cleaning supplies and cleaned EVERYTHING IN THAT ROOM. THE FLOOR,TUB, AC UNIT,FRIDGE,TABLES,DOORS ,HANDLES,LAMPS,CHAIRS SHOWER, TOILET,SINK,COUNTER,NIGHT STANDS AND SPRAYED LYSOL ON THE BED AND EVERY INCH OF THAT ROOM/RESTROOM. Definitely over paid way too much for a room that was filthy and disgusting. Id say charge maybe 80.00, but 150?? Is INSANE!

Friends_and_family Family

10/10

Exceptional

18 Oct 2025

Andrew

All g ood, we'll be back.

2/10

Poor

01 Oct 2025

Jeannette

I found a bug in the room. The fan in the bathroom didn’t work and the light over the sink did not work.

2/10

Poor

27 Sep 2025

Elizabeth

Old, musky room, the walls need to be painted and the tub needs refurbishing.

Leisure

10/10

Exceptional

20 Sep 2025

Roman

Good time

Great and clean

Friends_and_family Family

4/10

Poor

15 Sep 2025

Ronald S

PRO: The staff was very friendly.
CON: The floor was very dirty and needed to be clean. If you walked on it in sock feed or barefooted the bottom of your feet turned black. The AC never cooled the room off the entire time we were there. Worst of all the bed bugs had infested the room so bad that we could not stay there. We left the Inn about 10:30pm and went to another place to stay.

Leisure Family_with_children

4/10

Poor

07 Jul 2025

Cynthia

Hotel was VERY outdated!!! Was nothing like I expected . First room was leaking icebox and window open . Second room was not cooling. Just a terrible stay !!! The pictures I view was absolutely nothing like the actually hotel . Very Disappointed!!

Partner

6/10

Pleasant

29 Jun 2025

Robin

I

10/10

Exceptional

20 Jun 2025

James

I love the birds eye cafe clean and smell nice 🙂

Family_with_children

2/10

Poor

22 May 2025

Sarah

Room and ammenities were dirty.

Leisure Partner

6/10

Pleasant

02 May 2025

Simon

Room stank due to possible water leak. I recommend NOT having carpet in the bathroom area

10/10

Exceptional

20 Apr 2025

Kaye

Nice restaurant on site

Leisure Family

8/10

Excellent

10 Apr 2025

Bernie

Good location to the RR

8/10

Excellent

04 Apr 2025

David

Deck patio next to the pool was in need of repair and update.

Leisure Family

2/10

Poor

02 Apr 2025

Jennifer

I booked the hotel at 1130 at night for an unexpected trip. I attempted several times to call to inform the motel I would be a late check in, no answer. When I got there, no one was in the office to check me in for my room. I called several more times, got no answer. Attempted to leave a message on the answering machine, it cut me off at 5 seconds. I was left stuck, exhausted, with nowhere to sleep as I had already paid for this room. What a great inconvenience.

Business

10/10

Exceptional

16 Mar 2025

Robert

Very clean and the staff was helpful in helping us find dining opportunities.

6/10

Pleasant

09 Mar 2025

Valerie

The bed was horrible!! Very uncomfortable to sleep on. Light weight covers. Shower didn't work very well at all.

Leisure Self

2/10

Poor

28 Jan 2025

Don

El toilet paper in the room showered and work place run down couch is nasty dirty would never stay there again

2/10

Poor

24 Jan 2025

Charles

Did get no rest after the first knocking at the do

The room service people waking you up at 8:25 am knocking on the door waking me up and the check out time is at 11:00 am they knock twice during the hours of 8:25 and 9:00am

Friends_and_family Family

10/10

Exceptional

02 Jan 2025

Jessica

We stay here every year for the Polar Express. The rooms are always clean, comfortable, and at a fair price. The included breakfast at the diner is a perk we always look forward to!

6/10

Pleasant

15 Dec 2024

Diana

Clean and convenient, good location

Leisure Family_with_children

4/10

Poor

15 Dec 2024

Samuel

Bed bugs

Leisure Family_with_children

10/10

Exceptional

15 Dec 2024

Sandy

Everyone was friendly and helpful. Property was older but updated and very clean. The included breakfast was very good and had several choices. The Bird’s Nest cafe on the property was a very nice local place. Good food and friendly staff. We enjoyed our stay at this BW very much.

Leisure

6/10

Pleasant

08 Dec 2024

Verified traveler

BW

This BW is old fashion and not modern. It was clean and the bed comfortable, two most important.

Partner

2/10

Poor

20 Nov 2024

Rhonda

Do not recommemd. The check in person rude. I left

The lady at the front desk was rude. Showed up at 8pm. Had reservation. She told me it was cancelled cause they tried to run my card. It was turned off. I said why did you run my card? She said you booked through best western and thats how we do it. I said no i booked through hotels.com amd said id pay when got here. She told me no i didnt. I brought up the email confirmation that said hotels.com she said oh it went through expedia. She said it says here collect from customer. I said then why did you try to run my card. She said oh i didnt do it. It was someone else. The rude lady i talked to was Angie. So i left. Stayed at many best westerns and never been treated so rudely. Ill never stay at the location again or recommend.

Partner

10/10

Exceptional

14 Nov 2024

Verified traveler

Really nice!

Friends_and_family Family

2/10

Poor

23 Oct 2024

Adolfo

Bugs

Business

8/10

Excellent

21 Oct 2024

Javier

First room’s door lock didn’t work but was moved to a new room quickly.

Partner

2/10

Poor

13 Oct 2024

Charles

Crickets in the ri

Partner

10/10

Exceptional

06 Oct 2024

Guy

Property is clean and well-maintained. The staff is great. The rooms are really nice. Slept very good in a quiet area. But what really sold us was the excellent free breakfast we got in the morning and I’m talking a real breakfast eggs bacon sausage toast you name it I won’t say anywhere else if I come to Palestine.

Leisure Pet

8/10

Excellent

05 Oct 2024

Darlene

Needs to get other ice machine working and needs updating

Leisure Partner

10/10

Exceptional

21 Sep 2024

Telsha

Quaint Gem

This hotel was clean and comfortable. It needs a little updating. But it has been maintained. Restaurant breakfast included was a nice touch. I would stay again.

Friends_and_family Family

6/10

Pleasant

15 Sep 2024

Melanie

Door did not shut properly.
Ice machine did not work.
Room I booked weeks in advance was given away the day before and this made each of us not have a bed to ourselves - but had to make do with a short couch.
Only bright spot was the complimentary breakfast at the restaurant.

Friends_and_family Family

6/10

Pleasant

11 Sep 2024

James

Property was okay, but not Good. Room floors were still dirty, and the grounds were not taken care of very well.

Business Self

2/10

Poor

08 Sep 2024

Calvin

We were misled on your website

8/10

Excellent

25 Aug 2024

Robert

Most everything was pretty good, except for finding ice. They put the ice machine down on the south end of the units on the 2nd floor, making it difficult or impossible for a person with difficulty of ascending the stops to get to it.

Leisure Family

10/10

Exceptional

24 Aug 2024

Tammy

A very nice place to stay.

Our stay was good no noise issues and pool was nice. Everything worked good. Everything was clean. Mattreses were a bit stiff but didn't hurt my sensitive back, a pluss. Nice area where I could work at. Staff was very friendly.

Business

2/10

Poor

11 Aug 2024

Diego

Wolf spider

Multiple bugs

Business

2/10

Poor

07 Aug 2024

Minerva

Roaches crickets mold mildew and not ao friendly staff when i questioned their star rating

Friends_and_family Family

2/10

Poor

19 Jul 2024

Bryan

Hotel was over booked but luckily that had cleaned a room for us.

4/10

Poor

16 Jul 2024

Paul

There was always someone bursting into the room and the free breakfast was highly inconvenient

Business Self

10/10

Exceptional

15 Jul 2024

Shirley

Friendly Staff

Friendly, helpful staff as I was new to the area. My questions were answered and helpful tips were given to me. I will defintely return there.
My room was clean and comfy and well stocked with coffee, and shampoo and lotion and soap and the remote was in the room. Yaaay

Friends_and_family Family

4/10

Poor

08 Jul 2024

Mary

1st. room a\c didn't work on a 100 degree day, 2nd. moved to another room, couldn't get card to work 3rd. move to this room and the a\c did work...GREAT!!! Then there were crickets everywhere and in the room...would I go back there NOPE!!!!

Leisure Family

10/10

Exceptional

21 Jun 2024

Lori

The girls were very helpful and kind room is clean and quite. Will definitely stay here again.

Business_and_leisure

8/10

Excellent

13 Jun 2024

Marie

As a divorced mother I travel frequently with kids back and forth to their fathers and we are always looking for some place clean and safe for us to stay. Its harder to find places who have a place to comfortably sleep 6. We found a room that has 3 beds! I will say the building in not anything special from the outside. Looks older. Nothing updated. The room was basic but clean. Only bigs I saw was the pile of dead flies in the window over the air conditioner. It didnt have any odd smells. It was very clean except for the dead flies. The bedding had worn holes in it, including the pillowcases. But was crisp, white and clean. Just needs to be replaced. But Id rather have cleanliness over new bedding! The best surprise of all was the free breakfast was at a diner in the parking lot! Im used to maybe a cold continental breakfast. Maybe a Texas waffle if its fancy lol. But a full breakfast of eggs, sausage, grits, english muffin and hot coffee was surely a surprise to be included in our price! Just please I beg you, please tip your waitress!! She was amazing and didnt treat the hotel guests with vouchers any different. I will be back!!

Leisure Family_with_children

8/10

Excellent

04 Jun 2024

Verified traveler

Motel experience

Clean. Best motel in Palestine.

Friends_and_family Family

8/10

Excellent

19 May 2024

Thomas

Nice place for the price. Breakfast vouchers were definitely a plus.

Friends_and_family Friends

10/10

Exceptional

19 May 2024

Landon

All good

10/10

Exceptional

17 May 2024

Andrea

We have never stayed at a Best Western before. This was a unique hotel. The free breakfast was actually at a local cafe that was on the grounds and it had a quaint local vibe, food was good, service was excellent.

Leisure

8/10

Excellent

02 May 2024

Shelley

Already gave a review

10/10

Exceptional

25 Apr 2024

Delbra

I really enjoyed Pet Friendly area. The Staff was very friendly. Parking was great and the room was nice also, lighting for security was great.

Leisure

10/10

Exceptional

18 Mar 2024

Helen

Everything was real nice .. friendly

Leisure Partner

10/10

Exceptional

26 Feb 2024

kermit

the best people the best buildings the cleanest rooms

Business

10/10

Exceptional

10 Feb 2024

Rose

I was really surprised how clean the room was and smelt so good. The only problem was a leak with the shower head, but overall it was nice.

Leisure Partner

6/10

Pleasant

26 Jan 2024

Suzanne

The room smelled so bad of pot it was hard to breath

Friends_and_family Family

10/10

Exceptional

15 Jan 2024

kermit

the manager is warm, personable, on top of game with great staff

Business Self

6/10

Pleasant

25 Dec 2023

James

Staff was great; maintenance was nonexistent. Health and safety code violations galore. I would be surprised if it passed its annual safety inspection, and would be interested to know who conducted it with Palestine FD/City of Palestine.

Leisure Family_with_children

2/10

Poor

08 Dec 2023

Erick

Great

Leisure