Four Points By Sheraton Hotel and Serviced Apt

India , Pune
PUNE, 5th Mile Stone, Nagar Road Pune
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100 reviews shown

10/10

Exceptional

29 Apr 2026

KRISHNA GOPAL

Rooms were spacious. Breakfast was good

Business

8/10

Excellent

22 Apr 2026

Taranjit Kaur

The staff at the restaurant were very kind and helpful, and the food was good. The housekeeping team was also amazing and did a great job. However, there was a slight issue at reception, where some staff came across as a bit snobby and did not greet guests with a smile. Overall? It’s a great hotel.

Family_with_children

6/10

Pleasant

02 Mar 2026

Aarti Sanjiv

Room was clean however the furniture was dated. Room was stated to be 28 sq mt but seemed much smaller. Buffet dinner food in the main restaurant was extremely sad and not worth the price. Staff was prompt and courteous but the room service boys were raw in their communication. I didn't raise any complaints but I did get a feedback call a few days later where the hotel management wanted a detailed feedback so that felt genuine.

Self

6/10

Pleasant

24 Feb 2026

Jayshree

Room is okk AC doesn’t work

10/10

Exceptional

17 Jan 2026

Raghu

Staff at eatery was good.

10/10

Exceptional

01 Jan 2026

Arjan

Tanushree

2/10

Poor

23 Dec 2025

Sushil

Room was good only blunder is person sitting on bed can see person taking shower, This could work fine for couple but someone traveling with friends or colleagues this could be unsettling situation. Other thing is night lights came on automatically and there was no way to turned those off. Also in morning bathroom and ally lights just don't turned on don't know why maybe cost savings

Self

8/10

Excellent

15 Dec 2025

Shailesh

Room was Spotless. Staff at reception & breakfast was excellent. Bathroom needs a slight upgrade,

Friends_and_family Friends

10/10

Exceptional

14 Dec 2025

Rajan

Excellently

10/10

Exceptional

02 Dec 2025

Atul

Clean, excellent service

Leisure Family

10/10

Exceptional

24 Nov 2025

Yash

Awesome stay man

Business_and_leisure Self

8/10

Excellent

14 Mar 2025

Pankaj

Good Location, Good food and good breakfast.
Rooms are fine I won’t say great. May due property is old.

Friends_and_family Family

4/10

Poor

11 Jan 2025

Purusothaman

Just an average hotel.. not four points standard... Not maintained.. poor service
Other options are better for the price they charge

Business

8/10

Excellent

24 Nov 2024

Guha Athreya

Reception area should smell nice. Some sound proofing needed for rooms facing the temple where they play loud music in the morning.

Business_and_leisure Family

10/10

Exceptional

18 Mar 2024

Great and comfortable stay

I stayed at Four Points by Sheraton for one night, accommodation and facilities were excellent. Located within walking distance of shopping mall.
Reception staff were helpful.
I really liked the restaurant, which had wide choice of food selection for breakfast and dinner. I was extremely impressed with restaurant staff who provided really good service. I will certainly use this hotel again.

Self

10/10

Exceptional

04 Dec 2023

Savitha

Excellent service, clean rooms.

10/10

Exceptional

03 Nov 2023

Aashish

Was a great stay here! Would defo want to come back again

Leisure Family

4/10

Poor

26 Jun 2023

Hiroki

Some of the staff are unfriendly.

6/10

Pleasant

31 Mar 2023

Avdhut

Food quality paid food was excellent but not rate inclusive breakfast

Leisure Family

2/10

Poor

01 Dec 2022

Sagar

Falling apart fast

Stayed in this hotel many times before. It used to be good place but not anymore. Cleanliness and comfort was good. Service and elevator was worst. For elevators, only one was working but without down call button. So you have to ride with people going up even though you’re going down. Service was really terrible. Same issues were repeated many times during 3 nights stay. Plates & silverware provided were inadequate or missing during in-room dining and had to request repeatedly with more than 30 min response time. Manager seemed not concerned. Simple request like keeping freezer pack in freezer instead of refrigerator wasn’t fulfilled, in short staff is illiterate and untrained. In other unacceptable things - Shower gel bottle was refilled with water and so on..

Partner

10/10

Exceptional

25 Oct 2022

Nitin

Very comfotable

Friends_and_family Family

10/10

Exceptional

20 Oct 2022

Nitin

Excellent

Excellent stay

Friends_and_family Family

10/10

Exceptional

10 Feb 2022

Karan

The property is well-maintained. The airport is close by.

Leisure Family

2/10

Poor

18 Dec 2021

Abishant

Hotels.com review is not correct reflection

It was worst experience of life time, my parents are senior citizens and diabetic. I did booked this hotel expecting prompt service. The service was worst wrt to any 2 star category. Room service was pathetic and they never responded and if responded the order never came ot came very very late..

Friends_and_family Family

4/10

Poor

18 Dec 2021

Abishant

Worst hotel to stay specially senior citizens

Room condition was worst ever my hotel experience, AC never worked in my room for my 2 nights stay. In very first few hours I had to make several calls to get my room livable, few examples - hot water kettle not working and they changed it twice to finally get it work, AC never worked despite multiple maintenance call. I maintenance guy was explaining hotel to be centralized AC so Guests cannot control the temperature. I had 2 rooms booked for 2 night, we order tea as room service.. In one room it came after more than an hour and in second room no one showed up ever. I am surprised to see the ratings on hotel.com and loosing my trust as I am frequent user of hotels.com. While check I made sure I convey my concerns to front desk and they took my number to call me back to get feedbacks and I am not surprised the call never came to me. I am really doubting 5 star category of this hotel.

Friends_and_family Family

6/10

Pleasant

04 Jun 2021

Iuliia

Average. Kept on asking for extension and nobody came back to book my extension.
I moved on to lemon tree on the same road.
Overall average but a lot of room for improvement.
Thanks

Business

10/10

Exceptional

17 Feb 2021

Verified traveler

Na.

Leisure Partner

10/10

Exceptional

24 Dec 2020

Verified traveler

One of the best services in Hotel industry. I’ve enjoyed my stay here. Best standards when compared to the market

Leisure Friends

10/10

Exceptional

21 Dec 2020

Verified traveler

Excellent stay for the price, location is super for shopping at Pheonix Marketcity, great variety of food in and around.

Friends_and_family Family

8/10

Excellent

04 Dec 2020

kamal

good service

it was a very good service and comfortable stay

Friends_and_family Family

6/10

Pleasant

15 Sep 2020

Verified traveler

There were no tissue papers. No utensils in the kitchen in a service appartment

Leisure Partner

10/10

Exceptional

10 Mar 2020

RANBIR

Very courteous and friendly staff at check-in. restaurants and also housekeeping.

Business

10/10

Exceptional

01 Mar 2020

Verified traveler

This is a clean wonderful hotel i loved the area around it for shipping and restaurants.

Leisure Self

8/10

Excellent

02 Feb 2020

Ajay

Good Hotel

All good.

Friends_and_family Family

10/10

Exceptional

25 Jan 2020

Verified traveler

Helped me with a future reservation at my next hotel. Also helped with some flight info.

Friends_and_family Family

10/10

Exceptional

18 Nov 2019

Krishnaraj

Staff who go beyond their call of Duty

Superb and very well trained staff who go beyond the call of duty and \"mother\" you. Special mention of one staff Neha Dhiman for this quality.

Business

2/10

Poor

15 Oct 2019

Verified traveler

Total disappointment

Air conditioning so poor in 8th floor, unclean air I could not breath in the night.
Swimming Pool abandoned and dirty.
Garden unexistant.
Noisy and dark bar (no windows).Music to loud.
In conclusion a disaster.

Business

4/10

Poor

15 Oct 2019

Verified traveler

Pool area and outdoor area were very disappointing and not as advertised. Pool water was not clean and condition of area was poor.

Leisure Friends

10/10

Exceptional

22 Aug 2019

Verified traveler

The tv service was not working in the room and everything was pretty good

Friends_and_family Family

8/10

Excellent

31 Jul 2019

Mario

Overall convenient location and comfortable rooms. Decor is a bit dated, could do a little better with their in room dining service

Friends_and_family Friends

8/10

Excellent

10 Jul 2019

Verified traveler

Customer service was incredible! Each and every staff member went out of their ways to make me feel at ease.
The only thing is the phone at reception keeps ringing a long time before someone answers it. Rest all is perfect.

Leisure Self

8/10

Excellent

08 Jul 2019

Verified traveler

Superb rooms don't like food amenities good room staff and service

Friends_and_family Family_with_children

10/10

Exceptional

03 Jul 2019

Verified traveler

Good................................................

Business Partner

10/10

Exceptional

02 Jul 2019

Verified traveler

i like the breakfast as well as bar place cool and peace full place...enjoy there lot.... nice place for relaxation....spa is tooo good, its much much better then last time i visit spa, its fully changed,,good luck, carry on

10/10

Exceptional

24 Apr 2019

Verified traveler

Great location and transport infrastructure.
Shopping and amenities very close by

Business_and_leisure Partner

10/10

Exceptional

19 Mar 2019

Verified traveler

Excellent service & Amazing food! Will visit again!

8/10

Excellent

06 Feb 2019

Verified traveler

Good location and great spa

Great stay which was comfortable. Only issue I found was with hot water. At off peak hours the water was unbearably hot and during early mornings the water was just luke warm. I thoroughly recommend booking a massage which I thought was great although I did find that my 90 minute booking was made into a 60 min booking due to other customers having been booked without been recorded in the book. They did charge only for the 60 mins though so no issues. The gym was well provisioned and the equipment new. There are great facilities and a very big mall only 10 minutes walk from the hotel so plenty to do and see in the evenings.

10/10

Exceptional

02 Jan 2019

Verified traveler

GOOD STAFF. CHEF DOES A GOOD JOB. MAYA OF HOUSEKEEPING NEEDS SPECIAL MENTION.

10/10

Exceptional

18 Dec 2018

AMTravel

Quietness in spite of Christmas preparations
The friendly and very helpful staff
The area, walking distance to a huge mall. A tad expensive, but it’s a shopping mall!!!

Leisure Self

10/10

Exceptional

15 Dec 2018

Basanagoud

Good hotel close to IT parks and airport

Very good service from staff.

2/10

Poor

11 Dec 2018

Verified traveler

The hotel is not clean at all .. my room was dirty very disappointed 😔

Family

10/10

Exceptional

01 Oct 2018

Verified traveler

Good Option near Airport

Good Business Hotel for stay near the airport. Has a decent bar serving Craft Beer on Draft and good restaurant options.

8/10

Excellent

25 Sep 2018

CHINTAN

Will recommend

Very Nice

10/10

Exceptional

23 Sep 2018

Dileep

Four Points by Sheraton Hotel & Serviced Apartment

The hotel is very good with all amenities, nice and spacious room, courteous and well groomed staff and good surroundings. The foods is also very tasty and delicious both in room dining as well as in restaurant. Its great value for money.

6/10

Pleasant

24 Aug 2018

Sadhasivam

The hotel was okay. The quality of the room was not soo good.

10/10

Exceptional

19 Aug 2018

Jodie

Nice hotel, friendly and helpful staff. Would recommend to others.

6/10

Pleasant

11 Jul 2018

Raj

Well kept ; staff is attentive ;

Staff is attentive and helpful ; major issue is air conditioning is locked at 23 celcius - the room thermostat is for decor and temp is controlled as hotel policy of room temp at 23 cel approx 74 farhenight - which is quite warm to sleep in
Spoke to front desk and got bounced around. In the end no resolution and warm night and poor sleep

10/10

Exceptional

19 Jun 2018

Sanmeet

Good option for a comfortable stay

Except for the damp stench when I entered the room and the non working electric kettle, there were no other issues, staff and house keeping people are very friendly and prompt.

10/10

Exceptional

18 Jun 2018

Rajeev

Stay made me enjoy my work!!

The stay was really great! Was in a 1Bed services apartment for 2 nights. Had been for work to Pune. The staying experience here was \"Outstanding\"! The service, response to any issue or query was immediate. Very impressed with the staff at the front office and reception who were very helpful and supportive. H/k and Room service were equally good. The spread of food in all the 3 meals was excellent!! Very very happy with the services rendered at Four Points at Pune and this will be my choice always whenever I would be staying back in Pune. Wishing everyone at Four Points the best! Keep up the good work!!

10/10

Exceptional

12 Apr 2018

RANBIR

very nice hotel near major mall and close by many restaurants in Kalyaninagar area of Pune

Family

2/10

Poor

08 Mar 2018

samer

Dirty room

This hotel is not a 5 star at all also should not be member of spg.
Room old and dirty .you can see black dust in the corner of the toilet.

10/10

Exceptional

28 Jan 2018

rachel

Nice clean and friendly hotel staff

Everything is good for the room, service and food. Security is good. Close to a few shopping malls. Highly recommended.

8/10

Excellent

07 Jan 2018

Verified traveler

Very comfortable hotel to stay in Pune

Very comfortable hotel to stay in Pune. Very helpful staff and good facilities

2/10

Poor

07 Jan 2018

reddy

No comment

My family had a bad experience we paid in dollars for the they said we don’t have free breakfast wthe staff came in trying middle of breakfast that we should pay they allege we consume 2 beers but we don’t drink alcohol
Overall we are not happy

10/10

Exceptional

05 Jan 2018

Suhas

Excellent service and comfortable stay

Stayed for only one night during a business visit to Pune. Was forced to remain in the Hotel all day due to some local disturbances, but was very comfortable due to the quick service, ample food and drink, and overall facilities. The staff were especially helpful and responded quite quickly and positively to most requests. Never had a reason to complain!

6/10

Pleasant

19 Dec 2017

Verified traveler

UnwantedBilling

Without our knowledge putting beer inside the room and not consumed, still they billed it.

10/10

Exceptional

14 Dec 2017

Sagar

Still the best!

We stayed for 3 nights in Dec 2017. Overall stay was excellent. The food is great and have a wide variety during breakfast buffet. Staff is attentive. Front desk is super cool and went beyond our expectations to make our stay memorable.. Thanks for the perfect floral arrangement & cake that i requested. Property does show wear and tear compared to my stay about six years back when it was brand new. Will stay again.

Partner

6/10

Pleasant

12 Dec 2017

Koyel

An average business hotel

Four points by Sheraton is an average business hotel. I stayed there for a leisure trio and I feel it was a mistake to book that hotel for leisure. The quality of the rooms for the high price they charge is below average. I was definitely expecting better quality of room. The staff at the reception are very polite and helpful. However the service at the restaurant is average. Food ordered in the room lacked consistency in taste and was always late.
I didnt have a good experience at Sohum spa in the hotel as well. Breakfast spread was good, however the taste was just average. The hotel is good for a couple of days of business visit only. I will never recommend this place for a leisure trip.

10/10

Exceptional

09 Nov 2017

vijay

no better choice for a family for four in pune

excellent apartment with a kitchen and some great and helpful staff

Family

8/10

Excellent

05 Nov 2017

Great service and food, very close to the mall

Hotel was very comfortable- great food, staff were really nice, rooms were a good size. minor things I would change- for example, adding plug points in room, extending breakfast on a weekend to 11am, and enhancing lighting in the corridors (found it to be very dark).

6/10

Pleasant

24 Oct 2017

Verified traveler

I have been staying regularly with four points and i feel the staff definitely requires training on body language and Guest Relations.They should work on welcoming & retaining the customers. i have been staying regularly since last one year and the hotel is definitely beautiful. Room are clean and comfortable, good quality of food. Maintenance can be improved..

Family

10/10

Exceptional

08 Oct 2017

Ryan

Great Service - good standard business hotel

The staff in this hotel are brilliant.
The hotel is western standard and great for a business trip. The location was ideal for me on Nagar Road. There is a large mall nearby with restaurants, bars, bowling etc

8/10

Excellent

28 Sep 2017

Verified traveler

Great Staff

The staff was really the best part of our stay. They went out of the way to make our stay comfortable.

8/10

Excellent

27 Jul 2017

Aditya

Maintenance needed

Comfortable but the rooms are old and I'll maintained.

8/10

Excellent

08 Jul 2017

Verified traveler

Value for money ... Easily accessible to all areas

Staying for the 2nd time in a months time . Loved the location and the facilities the hotel has to offer . Plus it's value for money . The breakfast and dinner buffet spread is also good .

10/10

Exceptional

08 Jun 2017

Omkar

Ideal for student seeking admission to Symbiosis

Great location for all type of travelers...Courteous staff, comfortable stay and lovely buffet spread. Highly recommended and shall stay again in my next visit.

10/10

Exceptional

28 May 2017

Shirish

good service. very polite. very good room. idea of providing quarters for drivers is a good idea.

6/10

Pleasant

12 May 2017

ashish

Food was terrible, studio apartment looked like a normal room...very conjusted

6/10

Pleasant

29 Apr 2017

Nivedith

Its an okay 4 star. Rooms are clean but more effort is needed for upkeep - the faucet in my toilet was leaking and there was water in the entire toilet floor. The pillows were not at all soft - but very bulky.
Restaurant staff is very friendly and aim to please - but the food itself especially the salads / fresh stuff - hardly feels fresh and looks like its being recycled for a few days.

10/10

Exceptional

17 Jan 2017

Julie

Great hotel wonderful location

We had a wonderful stay. Staff was great, WiFi perfect and room was clean and modern.
Located a few minutes from Phoenix Mall was ideal for meals and entertainment.

10/10

Exceptional

10 Jan 2017

Madhavan

Good, clean and quiet room, and a great breakfast. Met all expectations.

Family

8/10

Excellent

18 Nov 2016

George

Clean, comfortable, and well priced hotel

Overall, this was a good experience. Staff was competent and helpful. Restaurant was excellent and went out of their way to reduce spiciness level of some dishes. I happen to like foods that are not so spicy. Great places for meetings. Close to the airport and easy for cabs to locate the hotel. Overall a pleasant and comfortable stay. I will definitely want to make Four Points one of my regular hotel options in Pune.

10/10

Exceptional

26 Apr 2016

Verified traveler

Nice hotel with a lot of options for food within the property. The location was great for our business trip.

8/10

Excellent

16 Feb 2016

Rahul

Costly. pricy for its level of a Hotel

overall good but very costly for its level of hotel.

2/10

Poor

03 Jan 2016

Verified traveler

Pathetic Service!

The service in this hotel is extremely pathetic. When I was checking in, an employee by the name of Subashtra (I'm not show if this is the correct spelling) informed me that she was allocating room number 928. However, on the smart key card holder she wrote room number 728. I first went to room number 728, where a cleaner informed me that it must be room number 728. So, I went to room 728 but there were already other guests checked in there! I again went down and spoke to her but she denied any wrongdoing and just allocated another room without even apologizing! This is very wrong! Management should train their employees better and ensure they maintain professionalism!

8/10

Excellent

14 Sep 2015

keith

Great Price! Great Location! Awesome Service!

My Stay was brief. Just Overnight. The Check was smoth and uncomplicated. Room was more than I expected. Buffet was way beyond expectations.

10/10

Exceptional

31 Jul 2015

PREETHI

Quick Small Off From Work!

We stayed just for 1 night. The hotel is very neat and very well mannered staff. The restaurant \" the eatery\" is well spread for all kinds of cuisine lovers.. Overall it was a fantastic experience.

Family

10/10

Exceptional

28 Jul 2015

Lawrence

Best Bet in Pune!

This is the best hotel to stay in while visiting Pune because it is next door to two big malls. The rooms are super clean (no strange smells), and the staff is excellent. If you aren't happy about something, it will be addressed immediately.

Partner

4/10

Poor

07 Jun 2015

Daniel

Air Condition does not work

The Air conditioning did not work at room 923. Called for service where a techinician came and reported that he had fixed it . However, the whole night, the temperature stayed at 25degrees Centigrade and did not go lower all night (even though he set it for 19 degrees Centigrade ). Called and put in another request to check the Air conditioning but no one showed up. Did not expect this service at a Sheraton ! Will not stay at this hotel next time.
Thnx,

10/10

Exceptional

28 Mar 2015

Mahalingam

A Home away from home

The staff were extremely courteous and warm reception was given. The breakfast and lunch spread was good since we are vegetarians. Over all a good experience.

Partner

8/10

Excellent

20 Mar 2015

Jennifer

Good service but a bit far out

Everyone was very attentive. However, the location was a bit far and not a very walkable area. Fine for business, as it was near the office.

6/10

Pleasant

22 Oct 2014

john123

Average hotel

An average hotel. Decent rooms but over priced food.

Partner

10/10

Exceptional

10 Oct 2014

balakrishnan

Excellent

10/10

Exceptional

05 Jun 2014

Jagdeep

Excellent stay

We had a very comfortable stay and would definitely recommend it for business and pleasure. The location and everything else about the hotel is good.

8/10

Excellent

07 May 2014

Sid

A Beautiful Weekend

Drove down from Mumbai for a relaxing weekend to Four Points and must say it was a very good decision. The staff was courteous, the interiors of the room were tastefully done and the food spread was amazing especially the Pardha Biryani.
Looking forward to staying at the hotel again.

Partner

8/10

Excellent

05 May 2014

Nishu

Nice Hotel, Good facilities, excellent Breakfast!

The only issue was with the Air conditioning not cooling below 23 D.
Very good facilities. Friendly Staff!

10/10

Exceptional

26 Apr 2014

Verified traveler

Great Stay

This is easily the best Business hotel that I have stayed at in Pune. Impressed with the smooth check-in, the room and the service at the restaurant at both dinner and breakfast. The hotel is situated quite near the airport and has some good malls in the vicinity.

10/10

Exceptional

21 Oct 2013

hemaant

Nice 4 star next to the malls

Fantastic breakfast buffet. Unbelievable deal for the money. Went for the weekend. Convenient location to the best mall in pune - market city. Chilled swimming pool. Best Japanese restaurant in Pune on the 1st floor. Fully equipped room. Wifi extra charges

10/10

Exceptional

12 Aug 2013

Verified traveler

Fine for overnight business visit

Hotel is very comfortable, and perfect for an overnight visit, but not a place to spend time in, as it is right next to a very busy road, and there is not much in the immediate vicinity, other than traffic.

8/10

Excellent

22 Jul 2013

Great location

This is the nicest hotel that is closest to the airport - perfect for a business traveler.