Hotel Hillarys

10/10

Exceptional

15 Mar 2026

Catalin

Very quiet and clean room. A bit small but I guess that’s how things are in Japan. The location is really spot on as you are close to dotonburi and so close to the metro. I would highly recommend.

Partner

10/10

Exceptional

14 Mar 2026

Shuk Man

I thought the rooms were pretty spacious for the price! It was clean! But i booked two twin beds and received a queen bed room when we got to the room. I didn’t want to go back to the front desk to switch rooms again so I guess it was on me but I didn’t know until we reached the room. The hot spa was small but nice! There were 2 laundry rooms in the hotel (6 machines total, and each full cycle wash/dry was 2 hrs long so it was pretty long to wait for an open machine). As for the location, it was convenient but loud at night since its surrounded by bars and drunk people

8/10

Excellent

13 Mar 2026

Mary

Close walk to Shinsaibashi shops, transport and food. Very convenient location. Room was clean. I definitely recommend.

Family

10/10

Exceptional

12 Mar 2026

Carey

Room was spacious, but the sink area was a bit narrow. Would be nice if there's a luggage rack.

10/10

Exceptional

04 Mar 2026

Tim

Clean room. Great location.

10/10

Exceptional

04 Mar 2026

Johanna

Room is big and all the amenities are excellent. Must stay if you happen to be in Osaka. Great location.

Partner

10/10

Exceptional

28 Feb 2026

Peter

Enjoyed my stay. Friendly and helpful staff. Love the location and all the amenities within and outside of the hotel. Highly recommended.

8/10

Excellent

26 Feb 2026

Maria

Staff are nice :)

10/10

Exceptional

18 Feb 2026

Jakob

Terrific staff and super clean, spacious room. Had a huge, comfy bed which was great too! The staff were super helpful and courteous!!

Partner

10/10

Exceptional

17 Feb 2026

Paul

Ease of access

4/10

Poor

10 Feb 2026

Roy

Hotel room was outdated and not the cleanest. The bathroom had a weird smell throughout the whole stay. Pillows were so thin and bed was uncomfortable. Breakfast was about what you’d expect for the price. The area surrounding the hotel isn’t the cleanest and gets pretty rowdy at night.

Leisure Family

10/10

Exceptional

06 Feb 2026

Lewis

Great location!

Leisure Partner

10/10

Exceptional

29 Jan 2026

Mary Grace

Flawless room, sumptuous breakfast buffet and top notch customer service

Friends_and_family Family

8/10

Excellent

26 Jan 2026

Daniel Ricardo

Amazing location, the hotel was really nice, the staff was really friendly and helpful, the only con was the room reeks

10/10

Exceptional

24 Jan 2026

judith

Everything

6/10

Pleasant

15 Jan 2026

Chan Yin

Amenities are limited. Spa area need huge improvement, it is old and small, hot water sometimes cut off during shower, only a small locker good for room card or cell phone, free ice bar is not refilled sometimes. On the good side, location is close (3 mins walk) to subway and core tourist area. Front desk speak and understand english very well, guest services are good.

Leisure Family

2/10

Poor

07 Jan 2026

Antony

The room didn't look fully cleaned. There was no coffee or even a bottle of water in the room. When I asked reception, they told me they dont do that there. Basic service in anywhere else I have been.
The breakfast was bad. I didnt finish my meals and even skipped one of the days. The coffee was terrible and the juice was concentrated, very sugary trash. The kitchen staff was friendly though.
The reception staff (non Japanese) were cold, abrupt and generally rude.

Leisure Partner

10/10

Exceptional

03 Jan 2026

Richmond

Amazing value for money. Breakfast was included. Decent selection. Location was less than 10 minutes from the subway and near to the river.

10/10

Exceptional

01 Jan 2026

Patrick

Room was clean. We had 3 beds for our family of 4. Excellent, quiet location being across from the subway line. Easy access to Shibuya and other major districts in Tokyo. Would stay again.

Family_with_children

10/10

Exceptional

31 Dec 2025

Robert

Very central to everything. Great for families. Free coffee, and free bread snacks. Nice Spa, and more. Staff very friendly and helpful. Easy access for Uber or DiDi. Short walk to shopping or the canal. Lots of nearby dining experiences.

Leisure Family_with_children

10/10

Exceptional

31 Dec 2025

Myra

Great buffet, room has so much space and staff is very accommodating.

Leisure Friends

10/10

Exceptional

31 Dec 2025

Winny

Very convenient. Easy access to everything. Stand notice we have small children and put us on the highest floor which is very considerate.

Leisure Family_with_children

6/10

Pleasant

28 Dec 2025

Pauline

More friendly and English speaking staff. Wish the room can be bigger, and more universal electric plug for charging our phones or electric devices.

Leisure Friends

6/10

Pleasant

28 Dec 2025

Pauline

Staff, room

Leisure Friends

10/10

Exceptional

25 Dec 2025

Shiang Jonathan

Great

10/10

Exceptional

17 Dec 2025

Damian

Great location, clean room and friendly staff

Leisure

8/10

Excellent

15 Dec 2025

Pei Hua

The location is great

Leisure

10/10

Exceptional

07 Dec 2025

Mauricio

All excellent

8/10

Excellent

06 Dec 2025

Gregory

Location

Partner

10/10

Exceptional

03 Dec 2025

Gohare

The hotel was great, the staff was very helpful with information and ordering our car service! Hotel is very nice and clean.

Partner

10/10

Exceptional

01 Dec 2025

Alice

The room was bigger than i thought. Only issue was the way we had to push of our room. It was hard getting in and out especially because we had 3 luggages by it, and that was the only area that fit our luggages.

10/10

Exceptional

29 Nov 2025

Amanda

Amazing stay

10/10

Exceptional

28 Nov 2025

Xu

Clean and great location.

Leisure Family_with_children

6/10

Pleasant

25 Nov 2025

Catherine

Na

10/10

Exceptional

23 Nov 2025

Victor

Amazing great area

10/10

Exceptional

21 Nov 2025

Matthew

Staff were excellent. Location and amenities are great. Loved the public bath on the top floor. Please heed that this is a busy area and can be very noisy at night.

Leisure Friends

10/10

Exceptional

19 Nov 2025

Ngoc

Good work all around, fantastic location

Leisure Partner

10/10

Exceptional

18 Nov 2025

Connie

Location was good. Walking distance to Shinsaibashi, Dotonbori, Family Smart, department store, Parco, Don Quijote Dotonbori, and Metro. The hotel breakfast that we purchased had a good variety of hot and cold foods. I stayed for 9 days with teen kids in a the family room. No complaint except for the noise of the AC. The public bath facilities on the 13 floor was useful for shower and soaking. Toiletries are Pola brand offering shampoo, conditioner, lotion, and body wash. Overall everything was good. The hotel offers microwave, coffee, tea, hot water, and bread at the lobby from 2:30 pm to 10 pm. High recommend that you buy breakfasts with your room if you are travelling with kids.

Leisure Family_with_children

10/10

Exceptional

15 Nov 2025

Julia

Solid hotel, especially for the price! Clean and well maintained room. Small, but that’s Japan. Great black out blinds. Nice facilities. Breakfast was a reasonable price and solid. Great location. Would stay again!

Partner

8/10

Excellent

12 Nov 2025

Mad

Convenient for shopping and public transport. Staffs are helpful. Overall feeling comfortable to stay here.

10/10

Exceptional

11 Nov 2025

Michael

Wow! What can we say? There is so much goodness about this hotel! I can go on and on...

- Great location, in the middle of it all.
- Convenient to all transportation.
- AMAZING(!!!) breakfast. The best we've had in ANY hotel anywhere in the world!
- Freshly baked bread available all day long!

Like almost all Japanese hotels, the place was spotless. The staff was friendly and helpful. I wished we stayed more than two nights.

Leisure Partner

8/10

Excellent

08 Nov 2025

Derek

The beds were comfortable and the public bath was nice.

Leisure Family

10/10

Exceptional

08 Nov 2025

Xyla

Free Toiletries offering are a plus!!!

8/10

Excellent

05 Nov 2025

Cassandra

The hotel was in a nice location near Dotonbori, near endless food options! The only thing I was disappointed by was the rooftop bar was closed.

Leisure Partner

8/10

Excellent

04 Nov 2025

Samantha

The best location, i've stayed here everytime I am in the city and it never disapoints!

Leisure Partner

8/10

Excellent

04 Nov 2025

Ashleigh

We stayed in a room with a queen bed, and absolutely loved it after a day full of walking around the city. Great location and the amenities in the room were very nice! Cleanliness was great as well. The only thing we didn’t love was in our room, the shower head would not stay in the mount on the shower wall properly, so showering was a bit awkward with having to hold the wand by hand. We also found the pillows to be a bit small and unsupportive, so you may want to bring your own.

10/10

Exceptional

01 Nov 2025

Angel

Good condition of room, pleasant, clean. Extremely good location in Osaka, very close to main shopping center/corridor and plenty of restaurants with broad range of choices!
Staff was very nice, helpful and professional. Highly recommended!

Friends_and_family Family

8/10

Excellent

31 Oct 2025

Emma

Was a nice hotel however I was disappointed to find out that the women’s onsen only has a hot bath where is the men’s has a sauna, hot bath and cold plunge pool. Otherwise was a nice hotel, but would appreciate if the amenities were equal between genders.

Leisure Family

10/10

Exceptional

29 Oct 2025

Christian

Clean hotel and everything was walkable from the hotel

10/10

Exceptional

28 Oct 2025

Joseph

The hotel staff are very friendly and you are in a great area for eating and shopping and a 8 min walk to a subway

Leisure Family

8/10

Excellent

26 Oct 2025

Nikki

The room was clean albeit small, bathroom small, sink is in the bedroom due to this!!
Pillows were very thin, which was a shame as rest of stay was good.
Rooms clean and hotel itself clean.
5 mins from main shopping road, 10 mins to dotonbori, 5 mins from a tube station opening. Would I stay again ? Yes !!

Friends_and_family Family

10/10

Exceptional

25 Oct 2025

Michelle

Amazing water pressure, very elevated experience, clean, fancy

Partner

10/10

Exceptional

25 Oct 2025

Charles

Good spot for dotonburi . Kind staff .

10/10

Exceptional

25 Oct 2025

Leslie

Very clean room with amenities and great lighting . Staff was excellent. Prompt service with unlocking safe.

Leisure Partner

8/10

Excellent

24 Oct 2025

Isabella

Overall a decent stay for the price. Waking distance to Dontonbori and subway stations. It is definitely more in a party area so it was quite noisy so may not be the best option if you’re a light sleeper. Clean except for stains on the carpet and the room was a bit of an awkward layout which made it hard for travelling with a lot of luggage. As well, their laundry machines had no wash only options (many of my clothes can’t go in the dryer) so I had to go to a laundromat outside of the hotel, which was annoying since I chose this hotel partially because it has onsite laundry.

Leisure Partner

8/10

Excellent

24 Oct 2025

Michael

Washing machine are very poor performance after wash and dry all the clothes were still damp.

Leisure

10/10

Exceptional

23 Oct 2025

Phoebe

Greatly located, close to many key areas in Osaka we wanted to visit. They have female/male spas (which we were too shy to try) and laundry, which was great as we stayed here mid trip. No complaints.

Leisure Partner

10/10

Exceptional

18 Oct 2025

Salvin

Rooms were really clean and tidy. Staff were very nice. The hotel is conveniently located with lots of options for food and shopping.

Leisure Partner

10/10

Exceptional

17 Oct 2025

Victoria

This is my go to hotel for Osaka. ❤️

10/10

Exceptional

17 Oct 2025

Laura

Location of this hotel was excellent, everything was great! We felt safe and sound staying at this hotel.

Leisure Family

6/10

Pleasant

16 Oct 2025

Quanquan

Concierge and customer service was great. However, the room smelled like urine and bodily fluids the entire time. The hot water didn't work in my bathroom sink but the staff took care of it. No water (either bottle or filtered) offered so you must pay for it at vending machine or go to store. In the lobby, bread and tea/water is offered but only during certain hours. Housecleaning only 1 time per every 3 days. You get what you pay for-- which is the terrific location

Friends_and_family Family

10/10

Exceptional

15 Oct 2025

David

Hotel was great.

10/10

Exceptional

13 Oct 2025

Charlotte

Our room was much bigger than expected. It was clean and we were given all amenities we could need. The hotel is within walking distance of most of the key sights and it's easy to get to from the train stations. I would stay here again.

Leisure Family

10/10

Exceptional

11 Oct 2025

Stephen

Good location, comfortable rooms and beds, good onsen

Leisure

8/10

Excellent

10 Oct 2025

Ruben

I would recommend hotel and definitely stay here again, only issue was nearby construction, so we heard power tools being used early in the morning.

Leisure Partner

10/10

Exceptional

09 Oct 2025

Cynthia

Breakfast buffet had lots of choices from cereal, breads, rolls, pancakes, cream puffs to traditional Japanese foods. Some variations from day to day. Was very filling. There was a coffee machine which dispensed all types of coffee/latte/capuccino, tea and also broth and corn soup! Ice machines available. 2 floors only with laundry and vending machine. The onset was a nice perk with popsicles in the evening and a yogurt drink in the mornings. We were able to store our luggage before and after. Staff were friendly. You can ask for harder pillows and borrow an iron. Bed was comfortable. Pyjama gown provided. Palo toiletries provided (soap, toner and lotion, shampoo, conditioner and body wash). Bathroom was small but the sink was in a separate area. Cleaning done every twice during our 8 day stay. We could request when it was done. Daily towel and pyjama replacement. Area was convenient and close to the subway and stores. Very walkable. 7-11 across the street. We enjoyed our visit and the room was larger than we expected.

Leisure Partner

10/10

Exceptional

07 Oct 2025

Chloe

Great place to stay

Leisure Partner

10/10

Exceptional

05 Oct 2025

Hayley

Lovely hotel. Clean, decent sized beds (the biggest beds we encountered in Japan) and nice buffet breakfast. Would recommend to anyone staying in Osaka who wants to be near Dotonbori

Leisure Family_with_children

8/10

Excellent

05 Oct 2025

Joanne

The breakfast was excellent. Personal washroom layout and space could have been better. Space was tight, accessibility pulls could help with tight spaces. Staff were very helpful and understandable.

Leisure Partner

10/10

Exceptional

01 Oct 2025

Manoj

Incredible experience with clean, beautiful rooms and a great area. The staff were extremely friendly and helpful, and breakfast options were great. Overall, amazing experience.

Leisure Family

8/10

Excellent

01 Oct 2025

Lai Nei

many shops around

10/10

Exceptional

01 Oct 2025

Marie

Great location. Staff were helpful when the room air con started leaking and moved me to another room. Complimentary baked goods in the lobby. Good spa, sauna and cold bath facilities. In house laundry was also good value.

Friends_and_family Family

10/10

Exceptional

28 Sep 2025

Rita

We stayed 3 nights at Hotel Hillarys Shinsaibashi and were very happy with our stay. We booked a Standard Double Room, Non Smoking (housekeeping every 3 days). The room was small (as expected in Japan) but clean, comfortable, and affordable, with all the amenities we needed. The only odd detail was that the sink was in the bedroom rather than the bathroom, but it wasn’t a big issue.

The staff were attentive and kind. Our floor (8th) had coin laundry machines and a vending machine, which was very convenient. I also enjoyed the public hot spa on the 13th floor — perfect after a day of exploring. One small suggestion would be to add a reminder sign about bathing etiquette, as some guests may be unfamiliar.

Check-out at 10:00 was smooth, and we appreciated the free luggage storage until the end of the day, which let us enjoy breakfast nearby before catching the shinkansen to Tokyo.

The location is excellent — just minutes from Shinsaibashi Street and close to a Family Mart.

Overall: clean, convenient, affordable, and friendly service. Thank you for making our time in Osaka so enjoyable! 😊

Leisure Family

10/10

Exceptional

16 Sep 2025

wynne

So convenient and close to all shopping. The hotel was clean and smelled so fresh! Would definitely stay here again when we come back to Osaka!

Leisure Family

10/10

Exceptional

05 Sep 2025

pil

Good location, comfy bed and clean bathroom

10/10

Exceptional

27 Aug 2025

Yuen Man Mandy

Happy Stay of 5 nights at Shinsaibashi. Location is convenient if you are a big fan of shopping. I also very impressed by the buffet breakfast they served every morning. There is enough variety of food, personally, i like the Japanese style appetizers, grilled fish, tofu burgers and more. Great Job, Best Team ever.

Family

8/10

Excellent

14 Aug 2025

Charles

There is no coffee in the morning unless you purchase breakfast. It is available at 10 am.

Leisure Partner

10/10

Exceptional

10 Aug 2025

Karon

Loved the Japanese breakfast. Hotel was located in a very convenient location and walkable to all the shopping areas.
Clean and comfortable rooms.
Would definitely stay here again!

Leisure Family

8/10

Excellent

09 Aug 2025

Laura

The area is a bit red light district, we traveled as a family and were in bed by 11 p.m. in the morning the trash was being picked off the street and the smells that lingered in the air were unpleasant. But, this is Osaka and is different from the rest of Japan.

Leisure Family

10/10

Exceptional

02 Aug 2025

Amy

Convenient place to rest while explore rhe woder Osaka area. Very central to Dotonburi, Shinsaibashi, Amerika-mura and Den-den town, which good metro connections to the rest of Osaka. Bed very comfortable. Initially, Ihad worries about small beds, but not the case here.

Leisure Partner

10/10

Exceptional

20 Jul 2025

Mimi

We have a good time in this hotel. Walking distance to all attractions, stopping, dining and friendly at
Staffs.

Leisure Family

4/10

Poor

18 Jul 2025

Julie

Pros:
Good location close to subway stations.
A hot spa is available.
Free coffee, water, tea, and bread are available from afternoon to evening. But i wish there was available from morning to midnight…

Cons:
Staff has poor manners.
Not suitable for business trips.
Unclean.
Noisy.

Overall, my experience during my stay was not as good as I expected.
I asked to make up a room, but it wasn't cleaned properly. A used towel was left on the bed, which I put it on the floor when I went out. Of course, the bed was not made. I called the front desk and asked them to clean the room the next day.

One morning, I was in the hot spa when the male cleaning staff came into the women's area, which was really uncomfortable.
The elevators for guests and employees are not separate. Their employees are quite noisy in the elevator.
The desk in the room had a glass tabletop that required a mouse pad.
During the night, it was very noisy outside. There was a club or bar right in front of the hotel.
The tables for breakfast were terrible; there were several rectangular meeting tables set along the wall, so you had to face the boring, pale wall while eating breakfast. Though there was an area with cafe tables, it was usually full.

It's not suitable for a business trip.
I won't stay here again.

Business Self

10/10

Exceptional

13 Jul 2025

Gloria

The hotel was in a good area, walkable to Dontobiri and train stations. Rooms are clean as well.

Leisure Family

4/10

Poor

28 Jun 2025

Verified traveler

L

Location is nice but hotel is in poor condition. Room had an odor and smelled like smoke. Also too small. Glad I was there only 2 nights

Self

10/10

Exceptional

24 Jun 2025

Aura

Clean organize and Friendly'

Leisure Partner

10/10

Exceptional

20 Jun 2025

Gene

Great hotel in excellent location within walking distance of Dotonbori, tons of restaurants & train stations. Superb staff with efficient & friendly service. Tasty buffet breakfast with daily differences.

Self

10/10

Exceptional

09 Jun 2025

tommy

Wonderful hotel with a great location

Friends_and_family Friends

10/10

Exceptional

07 Jun 2025

Phuoc

Convenient place. Everything was basically in walking distance, especially shopping.

Leisure Partner

10/10

Exceptional

01 Jun 2025

Vanessa

Great location!

Partner

8/10

Excellent

15 May 2025

Meadina

I like the location, the staff were very helpful, free breakfast, right in Shinshibashi shopping area, near Dotonbori, Namba, walkable to the meeting place of day tours, walkable to Kuromon Market, so many places to eat. The downside was the layout of the room, to tight to open a big luggage and the pillows.

Leisure

10/10

Exceptional

26 Apr 2025

Chik

Staff are helpful

Leisure Partner

8/10

Excellent

20 Apr 2025

Elsa

Efficient and polite staff. Breakfast was tasteful and with different choices. The lobby had tea, coffe and some bread as snacks

Leisure Friends

10/10

Exceptional

13 Apr 2025

Julieanne

Hotel is in a great location close to everything. Breakfast buffet was amazing! Would definitely stay again. Parking super close

Leisure Family_with_children

10/10

Exceptional

07 Apr 2025

Araceli

We were in Osaka for one night and this hotel was perfectly situated for what we wanted to do. It was a few blocks from Dotonbori Street for food and vibes, and America-mura neighborhood for our thrift shopping experience. The staff were very nice and courteous. The room was clean and cozy. We watched Japanese tv to unwind. The downstairs lounge had complimentary coffee, tea, and flavored water, plus bread rolls at certain times of day. They stored our luggage while we kept exploring. It was a great home base.

Leisure Family

10/10

Exceptional

31 Mar 2025

Victor

The spa was amazing with hot and cold bath and a dry sauna.

Leisure Partner

10/10

Exceptional

31 Mar 2025

KA WAI

Excellent Location and Service. Will book again

Leisure Family_with_children

10/10

Exceptional

25 Mar 2025

AURELIEN

Very good stay

Leisure Family_with_children

10/10

Exceptional

23 Mar 2025

Thuy-An

Awesome location, clean, and great afternoon tea they have with muffins and coffee for free

Leisure Friends

10/10

Exceptional

21 Mar 2025

Megan

Going into my trip I knew rooms in Japan were going to be small, however I found this room actually very spacious compared to Kyoto and Tokyo. It was spacious enough to have luggage laid out and walk around comfortably with a king size bed.

Enjoyed all the amenities, free pajamas, and toiletry kits they gave out for free. Super convenient! It’s literally right off the main road of all shopping and dontombori. I would book again just off of location!

Leisure Partner

10/10

Exceptional

14 Mar 2025

Abraham

Great location!

Leisure Partner