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Protea Hotel Franschhoek

W. Cape-Cape Town-Garden Route · South Africa

Huguenot Road, 33/34View location

9.0/10Excellent333 Reviews
Cleanliness9.4/109.4
Service9.2/109.2
Comfort8.8/108.8
Condition9.0/109.0
Location9.6/109.6
Neighborhood9.4/109.4
Value8.0/108.0
Amenities8.8/108.8
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Protea Hotel Franschhoek

Take advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. This hotel also features complimentary wireless internet access, concierge services, and gift shops/newsstands. Getting to nearby attractions is a breeze with the area shuttle (surcharge).

Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge. Cooked-to-order breakfasts are available daily from 6:30 AM to 10:00 AM for a fee.

Featured amenities include a computer station, dry cleaning/laundry services, and a 24-hour front desk. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite. Make yourself at home in one of the 40 air-conditioned rooms featuring minibars and LCD televisions.

Read more about this hotelShow less

Located in Franschhoek, Protea Hotel by Marriott Franschhoek is in a shopping district, a 5-minute walk from Franschhoek Town Hall and 6 minutes by foot from Franschhoek Wine Tram. This hotel is 1 mi (1.6 km) from Huguenot Monument and 5.2 mi (8.3 km) from Mont Rochelle Nature Reserve.

Make yourself at home in one of the 40 air-conditioned rooms featuring minibars and Smart televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.

Featured amenities include a computer station, dry cleaning/laundry services, and a 24-hour front desk. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Airport transfers
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
Transportation services
Accessible facilities

Check-in and check-out

Check-in from 2:00 PM
Check-in until midnight
Check-out until 10:00 AM
Minimum check-in age 18

Hotel policies

No rollaway/extra beds available No elevators Professional property host/manager Property does not require health documentation at check-in Pets not allowed

Cleaning and safety

Essential Travel
Essential workers only - NO

Important information

  • Special Instructions
    This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards; cash is not accepted
    • Safety features at this property include a fire extinguisher
    • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Minimal age
    18
  • Optional fees
    • Fee for cooked-to-order breakfast: approximately ZAR 235 per person
    • Airport shuttle fee: ZAR 1250 per person (one-way)

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    Xhosa

    Afrikaans

    English

Nearby attractions

Dutch Reformed Church 0.3 km / 0.2 mi
Franschhoek Art House 0.3 km / 0.2 mi
Franschhoek Town Hall 0.4 km / 0.3 mi
Franschhoek Wine Tram 0.5 km / 0.3 mi
Sénéchal-Senekal Art Gallery 0.7 km / 0.4 mi
Huguenot Memorial Museum 1 km / 0.6 mi
Mont Rochelle Wine Estate 1.3 km / 0.8 mi
Huguenot Monument 1.8 km / 1.1 mi
Cape Floral Region Protected Areas 3 km / 1.8 mi
Mont Rochelle Nature Reserve 4.9 km / 3.1 mi
Leopard's Leap Winery 5 km / 3.1 mi
La Motte Estate 5.5 km / 3.4 mi
Boschendal Estate 8.5 km / 5.3 mi
Franschhoek Pass 9.8 km / 6.1 mi
Anthonij Rupert Wine Farm 10 km / 6.2 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Year of most recent renovation: 2017
  • Total number of rooms: 40
  • Number of floors (main building): 1
  • Double rooms: 39
  • hotel
  • American Express
  • Diners Club
  • MasterCard
  • Visa
  • Nearest Bus / Metro Stop
  • Wheelchair-accessible
  • Car park
Show 60 more facilities & services
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Mobile phone coverage
  • Wi-fi
  • Local and international calls
  • Car hireExtra charge
  • Transfer serviceExtra charge
  • Secure parking
  • Airport ShuttleExtra charge
  • Room service
  • Laundry service
  • Medical serviceExtra charge
  • Bicycle hire serviceExtra charge
  • Babysitting service
  • Multilingual staff
  • 24-hour securityExtra charge
  • Bellboy serviceExtra charge
  • Air conditioning in public areas
  • Smoke detector
  • Hotel safeExtra charge
  • Currency exchange facilitiesExtra charge
  • Lift accessExtra charge
  • Newspaper stand
  • ShopExtra charge
  • Garden
  • Terrace
  • Concierge
  • Newspapers
  • Luggage roomExtra charge
  • Dining area
  • Library
  • Bikes available
  • Bar
  • Restaurant
  • Non-smoking area
  • Highchairs
  • Air conditioning in Restaurant
  • Breakfast room
  • Meeting room
  • Business centre
  • Indoor freshwater pool
  • Outdoor freshwater pool
  • Sun loungers
  • TV lounge
  • SaunaExtra charge
  • Hairdressing salonExtra charge
  • Spa centreExtra charge
  • Breakfast
  • Breakfast buffet
  • Continental breakfast
  • Hot breakfast
  • À la carte lunch
  • Set menu lunch
  • À la carte dinner
  • Set menu dinner
  • Special dietary options
  • Non-smoking establishment
  • Fitness
  • Horse ridingExtra charge
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

B2

Breakfast For Two Guests

This meal plan may be available depending on the selected room/rate.

DB

Buffet Breakfast

This meal plan may be available depending on the selected room/rate.

RO

Room Only

Accommodation only. Meals are usually not included.

CE

Dinner Included

This meal plan may be available depending on the selected room/rate.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • APARTMENT EXECUTIVEAPARTMENT • EXECUTIVEAPT.EJ

    Photos are not available for this room type.

    Protea Hotel Franschhoek

    APARTMENT EXECUTIVE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    EXECUTIVE

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.EJ

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN STANDARDTWIN • STANDARD • 1 Bedroom • 5 m²TWN.ST
    TWIN STANDARDPhoto unavailable15 photos

    Protea Hotel Franschhoek

    TWIN STANDARD

    Room photos

    15 photos

    Room overview

    Smoking room
    Room size
    5 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Single bed 80-130 width
    Bedrooms
    1
    Room type
    TWIN
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.ST

    Room amenities

    • Bathroom
    • Smoke detector
    • Plug adaptor
    • Satellite TV
    • Fan
    • Desk
    • Toiletries
    • Alarm clock
    • Wake-up service
    • Safe
    • Individually adjustable air conditioning
    • Tea and coffee making facilities
    • Minibar
    • TV
    • Direct dial telephone
    • Hairdryer
    • Bathtub or Shower allocation on arrival
    • Electric Kettle
    • Housekeeping

    Facilities with extra charge

    • Wi-fi
    • Soundproof room

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE EXECUTIVE KING BEDDOUBLE • EXECUTIVE KING BEDDBL.EJ-KG

    Photos are not available for this room type.

    Protea Hotel Franschhoek

    DOUBLE EXECUTIVE KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    EXECUTIVE KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.EJ-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXE KING BEDDOUBLE • DELUXE KING BED • 1 Bedroom • 4 m²DBL.DX-KG
    DOUBLE DELUXE KING BEDPhoto unavailable13 photos

    Protea Hotel Franschhoek

    DOUBLE DELUXE KING BED

    Room photos

    13 photos

    Room overview

    Non-smoking room
    Room size
    4 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    DELUXE KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DX-KG

    Room amenities

    • Electric Kettle
    • Housekeeping
    • Shower
    • Hairdryer
    • Direct dial telephone
    • TV
    • Minibar
    • Individually adjustable air conditioning
    • Safe
    • Toiletries
    • Wi-fi
    • Desk
    • Fan
    • Satellite TV

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXE GUEST ROOMDOUBLE • DELUXE GUEST ROOMDBL.DX-GR

    Photos are not available for this room type.

    Protea Hotel Franschhoek

    DOUBLE DELUXE GUEST ROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE GUEST ROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DX-GR

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • APARTMENT EXECUTIVE KING BEDAPARTMENT • EXECUTIVE KING BEDAPT.EJ-KG

    Photos are not available for this room type.

    Protea Hotel Franschhoek

    APARTMENT EXECUTIVE KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    EXECUTIVE KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.EJ-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN DELUXE GUEST ROOMTWIN • DELUXE GUEST ROOMTWN.DX-GR

    Photos are not available for this room type.

    Protea Hotel Franschhoek

    TWIN DELUXE GUEST ROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    DELUXE GUEST ROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.DX-GR

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Protea Hotel Franschhoek

9.0
Excellent
333 Reviews
Cleanliness
9.4 /10
Service
9.2 /10
Comfort
8.8 /10
Condition
9.0 /10
Location
9.6 /10
Neighborhood
9.4 /10
Value
8.0 /10
Amenities
8.8 /10
100 reviews shown
10/10
Exceptional
16 Jul 2026
Gregory
I would recommend this hotel to others and I would return myself.
Self
10/10
Exceptional
01 May 2026
Michael
Very nice all round hotel in a great location, it also has the benefit of an Hussars restaurant attached.
This is a great hotel at a sensible price considering it’s position in Franschhoek.
Have stayed here many times and will continue to use this hotel on my visits.
Self
10/10
Exceptional
30 Apr 2026
Chenbo
it's located in the center of the city, extremely clean and beautiful. breakfast is tasty and also you have access to the gym in the town, it's great. staffs are very friendly.

very easy to park you car, the park space is huge
10/10
Exceptional
23 Mar 2026
Hendrika
.
Partner
10/10
Exceptional
13 Mar 2026
Stephen
Quiet, nice pool, friendly staff
Self
10/10
Exceptional
08 Mar 2026
MR CB
Lovelly Mountain Views. Tastefully renovated & decorated Cape colonial style. Secure parking. Easy & safe walk to restaurants & shops. Highly recommended
Partner
6/10
Pleasant
09 Feb 2026
Sophie
Rooms are nice, clean and modern.
Hotels in a good location.
Shower wouldnt sufficiently drain, not not great.
Breakfast is more of a 3* and needs updating.
Chairs at breakfast / in the restaurant are poor, service and quality of food not great there.

Upon booking, they lost our reservation details. No appologies were provided, let alone anything else for the confusion and stress
Partner
8/10
Excellent
08 Feb 2026
Sarah
Great staff, especially Lubis in the restaurant.
The shower cubicle in room 17 could do with a proper scrub, there was mold in the grouting.
Very well-located hotel with a spacious and secure car park.
Partner
10/10
Exceptional
11 Jan 2026
Carlo
Nice large rooms, lovely pool and sun loungers. Friendly staff and really great breakfast options.
Leisure Friends
10/10
Exceptional
08 Jan 2026
Kim
Great hotel. Amazing place to stay and staff were lovely and helpful. Evelina was responsive and knowledgeable making it easier to make arrangements via email from the UK before we headed over for our stay. Would recommend and 100% stay again.
Leisure Partner
10/10
Exceptional
13 Dec 2025
Mark
This is an excellent hotel. Nice spacious rooms, nice pool area, reception staff were incredibly helpful and attentive. Could not ask for more
8/10
Excellent
14 Nov 2025
Jaya Devi
Great stay, cozy place with easy access to locations such as Wine Tram. Excellent staffs at the reception and parking area! Kudos for great work!
Friends_and_family Family
10/10
Exceptional
22 Oct 2025
patrick
Excellent location, great service and very comfortable rooms. Will stay again.
10/10
Exceptional
30 Sep 2025
Clare
Great hotel. Super location
Partner
10/10
Exceptional
18 Apr 2025
Victor
It is well located in a beautiful town and the staff were excellent
Leisure Family
6/10
Pleasant
06 Apr 2025
Robert

Noisy fridge.

I am a light sleeper and was kept awake by refrigerator motor stopping and starting. The fridge was stupidly situated right next to the bed. I do not think that the fridge was faulty.
Friends_and_family Friends
10/10
Exceptional
10 Mar 2025
Neevra
Best place to stay
Leisure Self
8/10
Excellent
23 Feb 2025
Dirk
It is an awesome property, but keep in mind that the Protea Chain in South Africa is not well integrated with Marriott. You need to get a paper receipt and apply for points later.
Business Self
6/10
Pleasant
17 Feb 2025
Christopher
Hotel is nice but there aren’t enough seating areas around the pool, in particular sun beds. Rooms facing the road are a little noisy and dark. Breakfast area is dated and tired - it’s a nice hotel, polite staff but it’s looking a little dated
Leisure Partner
10/10
Exceptional
02 Feb 2025
Adrian
Fantastic location, excellent property, wonderful staff. Five stars.
10/10
Exceptional
30 Jan 2025
David
First class, staff all friendly nothing a problem, room spotless clean and bright, excellent breakfast and restaurant food, absolutely no complaints.
Leisure Partner
10/10
Exceptional
30 Jan 2025
John

Well positioned “boutique” style hotel

Lovely, almost boutique hotel very well positioned on the end of Franschhoeks Main Street. Hotel is two story with rooms largely overlooking a central pool/garden court yard Hotel has its own gated secure free parking. Adjoining the hotel is the Hussar Restaurant which is well worth trying although, like many of the more popular restaurants in Franschhoek is busy and booking is recommended. I would thoroughly recommend the hotel.
Partner
10/10
Exceptional
27 Jan 2025
Oliver
A spacious, well planned, relatively small hotel set out spaciously & smartly. Great staff too.
Leisure Self
10/10
Exceptional
11 Jan 2025
Lora
It was my first time to South Africa, the receptionist and manager of the hotel helped me feel safe and welcomed. We arrived late due to delay and the receptionist was friendly, telling us where we can go to stretch our legs. When I asked if I can move the swing chair to outside my room, the manager offer to get the guard to help me. The place is lovely and I will definitely go back again.
Partner
10/10
Exceptional
10 Jan 2025
Maile

Perfect Hotel for a Wine Weekend

Beautiful hotel in the heart of Franschhoek. I wish I had time to stay longer and relax at the pool. It is an easy walk to everything in the main area Franschhoek and a quick uber ride to the all of the wineries. I could not recommend this hotel more.
Friends_and_family Friends
10/10
Exceptional
05 Nov 2024
Nicholas
Great stay, nice room with great bathroom. Breakfast not a huge choice but what they had was v good and lovely coffee. Hassar Grill on site is also really good with great service. Will be back!
Friends_and_family Friends
6/10
Pleasant
20 Oct 2024
Nathan
Clean and centrally located, but I think I could have found better options if I had done more research. The breakfast was just okay and the hotel experience felt generic.
Business_and_leisure Self
10/10
Exceptional
06 Oct 2024
Stuart

Weekend Break 👍

Very good experience in every aspect and all staff extremely friendly and helpful
Partner
10/10
Exceptional
04 Oct 2024
Milad
Great location great hotel
8/10
Excellent
12 Sep 2024
Andrew
Pick a room at the courtyard or at the back. The front rooms are nice but the road can be a bit noisy and there was construction work across the road which did not help
Leisure Self
10/10
Exceptional
19 May 2024
Susan
Here for the Literature Festival
We’ll be back
Thanks so much
Partner
10/10
Exceptional
24 Apr 2024
CHERYL

wonderful stay

weekend away at the hotel was amazing from the time of check in to departure the staff couldnt do more for me,
they really made me feel very welcome.
even the cleaning staff were very friendly.
the staff were all very pleasant and seemed to enjoy their job.
Self
10/10
Exceptional
21 Apr 2024
Patricia
Lovely hotel set next to residential area. Staff were amazingly friendly and nothing too much trouble.
Friends_and_family Friends
10/10
Exceptional
21 Apr 2024
Francis
The hotel is in a great location in the centre of the town
Partner
10/10
Exceptional
16 Apr 2024
Patricia
Sited in the heart of the town this hotel is an oasis of peace. The staff are amazing
Friends_and_family Friends
10/10
Exceptional
02 Apr 2024
Chanel
Comfortable hotel. Hussar Grill on property grounds excellent. Great location.
Leisure Partner
10/10
Exceptional
19 Mar 2024
Verified traveler

Happy holiday in Franschhoek.

Friendly, efficient staff, lovely room, excellent location in beautiful Franschhoek, excellent food. Hussars Restaurant has a wide menu and everything we were served was delicious. Great wine range, fair prices and jammed with happy customers, a great vibe.
Partner
10/10
Exceptional
01 Mar 2024
David
Superb facilities and very friendly staff. Highly recommend this hotel to anybody planning a visit to the area
Partner
10/10
Exceptional
24 Feb 2024
Stephen
Nice hotel with very short walk all the shops, Restaurants etc.
Friends_and_family Friends
8/10
Excellent
20 Feb 2024
Christopher
.
10/10
Exceptional
12 Feb 2024
Hannah

Excellent hotel!

The hotel was fantastic, really clean and well maintained with nice large rooms and bathrooms. All of the staff were amazing from reception to breakfast and bar teams. The location is fab - short walk to wine tram and all the restaurants in town.
Partner
10/10
Exceptional
10 Feb 2024
Verified traveler

Fabulous one night stay

Bright, airy and beautifully decorated this hotel was exceptionally clean. The bed was comfortable and bathroom with a nice big shower and bath. There was a lovely pool to dip into surrounded by loungers.
The service from security to all the staff, especially Ennoch from Hussar Grill, looked after us well. The only fly in the ointment was a waiter knocking on our door after we’d retired to ask us to sign a receipt for 2 drinks which we hadn’t had. Then to be given the bill the next day on departure was rather annoying to say the least so the hotel needs to sort that out so that cannot happen again. However we would return.
Partner
10/10
Exceptional
05 Jan 2024
Steven
A lovely hotel in a beautiful setting. Good restaurant too.
Leisure Friends
8/10
Excellent
04 Jan 2024
Jeanette

Good centrally located hitel

Nice hotel centrally located. Breakfast good but they need more sitting space.
Partner
8/10
Excellent
27 Oct 2023
Marcus
Loved the restaurant and the staff. Property was also very nice but was loud for the days being there due to construction of solar panels etc.
Leisure Partner
10/10
Exceptional
21 Oct 2023
Philip
Excellent location and the hotel was superbly looked after and clean. Hussars Grill is a highly recommended restaurant too
10/10
Exceptional
25 Sep 2023
Peter
The Team at the Protea is always knocking it out of the park. They make my weekend getaways just so relaxing!
Leisure Self
10/10
Exceptional
14 Sep 2023
Deidre

Spacious and clean

We had an amazing stay. The room and bathroom were spacious and very clean.
Partner
10/10
Exceptional
29 Jul 2023
Michele

Stay in Franschoek

Absolutely loved our stay. The staff were friendly and helpful. The accommodation was excellent and would not hesitate to recommend it to others
Partner
10/10
Exceptional
28 Apr 2023
Karen
Very nice hotel in a great location in Franschhoek
Business_and_leisure Family
8/10
Excellent
06 Apr 2023
Mark

Lovely boutique hotel

Lovely little boutique hotel. Great rooms, nice pool. Good location in centre of Franschhoek. Great on-site restaurant. Only downside is quite noisy. We had a road facing room next to the security hut. Very busy road and could hear the security chairs scraping and walk-in talkies very early in the morning. So suggest getting a room around the back.
Friends_and_family Family
10/10
Exceptional
27 Feb 2023
Heather
Great location for the price
Rooms are very large and good facilities
Leisure Friends
10/10
Exceptional
16 Feb 2023
Nicki
Very centrally located. Beautiful property, large rooms, great breakfast
Leisure Family
8/10
Excellent
23 Jan 2023
Rodney
The hotel is in a central location and handy for the Wine Tours and local restaurants.
Very helpful staff combined with very good service.
Secure car parking and an excellent pool.
Leisure Friends
10/10
Exceptional
21 Jan 2023
Nigel
This is a beautiful hotel, close to the shops and restaurants in Franschhoek. The staff were very friendly and helpful. The restaurant was excellent. The swimming pool was a reasonable size. There is a secure car park. Highly recommended.
Leisure Partner
10/10
Exceptional
24 Dec 2022
Peter
Nice big comfy rooms and a beautiful pool surrounded by nature. This is one of my favorite getaway hotels - The staff, the rooms, the property, and the town - are all remarkable.
Business_and_leisure Self
10/10
Exceptional
03 Dec 2022
lynne
Beautiful hotel extremely comfortable, excellent restaurant on site
Leisure Partner
10/10
Exceptional
02 Dec 2022
Joshua
Beautiful property in a gorgeous town. It was well managed, had a great restaurant attached (that also served breakfast). Rooms were well appointed and huge as were the bathrooms. Overall no complaints, just about perfect.
Business_and_leisure Self
10/10
Exceptional
04 Aug 2022
Adam
Kind and helpful staff and great location within Franschhoek town. Recommended for those visiting the area for an extended period of time.
Leisure Partner
10/10
Exceptional
04 Jul 2022
Charles
Will be back
Leisure Partner
10/10
Exceptional
27 Jun 2022
Estelle
The room was very clean and spacious. The reception w
Partner
8/10
Excellent
02 Mar 2022
Neevra
Just perfect
10/10
Exceptional
22 Feb 2022
Heather
Have stayed at this hotel many times . I love the decor in the rooms and the view of the mountains . It is a firm favourite .
Leisure Family
10/10
Exceptional
20 Feb 2022
Vincent
A boutique hotel feel about the place. Lovely rooms all overlooking the central pool area, and doors straight outside. Wonderful bedding and beautiful entrance area. Huge value for Franschoek
Leisure Family
10/10
Exceptional
03 Feb 2022
CHERYL

Dinner at onsite restaurant

The hotel was amazing and staff very helpful.
only disappoinment was dinner at Hussar Grill,
which is located on the property.
service was unacceptable , waited almost 2 hours for main meal and no follow up from waiter.
I handed in my gift voucher as payment and am yet to see the bill , really bad.
Partner
10/10
Exceptional
09 Jan 2022
EW

Great

Truly great hotel experience. Stayed in the apartments
Friends_and_family Family
10/10
Exceptional
08 Jan 2022
Andrew

Protea Hotel Franschhoek

The staff were very pleasant and helpful and couldn’t have been nicer.
Highly recommended hotel and would stay there again
Partner
8/10
Excellent
01 Jan 2022
Dumisani
We enjoyed our stay, everything was good.
Leisure Partner
6/10
Pleasant
23 Dec 2021
Sarah

Not a hotel if you want peace and quiet!

Hotel was great, but there was a party who were obviously celebrating something so there was a considerable amount of noise (including music) around the pool area until after midnight. Complained at 11:30 pm and nothing was done... Not sure what action the hotel could have taken, but allowing this to happen spoilt it for everyone else at the hotel.
Partner
10/10
Exceptional
09 Sep 2021
Gaylen
Great location and close to the various activities and restaurants. Due to covid the hotel arranged breakfast at TapasCo which was great.
Partner
10/10
Exceptional
26 Jun 2021
Melanie

Awesome hotel in Franschhoek

Absolutely amazing we have booked our next trip already for September. Best Protea hotel we've been tio.
Partner
10/10
Exceptional
10 May 2021
James

Weekend Away

My first trip to Franschhoek, and the hotel was centrally located that allowed us to wander around the quaint town with ease.
Partner
8/10
Excellent
29 Feb 2020
Verified traveler
The Protea is well situated to explore Franschhoek, with spacious rooms. The staff were friendly & helpful. The only negative is that the hotel seems to be geared more to group travel (we were traveling independently); the breakfast was very good, but chaotically organised (same for the bar if you just wanted a drink, but no meal). Would we stay here gain? Yes - but would like to see the hotel think about the layout and flow of breakfast & the bar.
Leisure Friends
10/10
Exceptional
27 Feb 2020
Heather
I was initially allocated room on the road side of the hotel which was lovely but I was concerned I might be disturbed by traffic sounds . I asked if I could be moved to a different room and the receptionist not only granted my request ,she helped to move my things with me. I was so impressed .
Extremely happy with new room ,light ,bright and airy and so clean .
Leisure Self
10/10
Exceptional
11 Feb 2020
Mike

Great Boutique Style

Despite being part of a large group this is a really nice individual hotel in Franschhoek. It’s only on 2 storeys and feels like a classy boutique establishment.
Breakfast and staff were excellent
Partner
6/10
Pleasant
07 Feb 2020
Philip

A nice hotel but choose a room off the courtyard

We were disturbed till after midnight by noisy party below - hotel accepted complaint and wiped out extra charges👍.
We would stay again but book a room at the rear of the hotel (not over entertainment suite!).
Partner
10/10
Exceptional
03 Jan 2020
Emma

Top hotel

Great reception staff, lovely hotel, nice relaxing garden and pool to chill and great location as walking distance to all the great restaurants
Partner
10/10
Exceptional
09 Dec 2019
Wayne

A great place to stay

It was a great stay - this was the 3rd hotel on that holiday and the best in terms of experience.
Partner
10/10
Exceptional
02 Dec 2019
Verified traveler

Fantastic!

We’re so pleased we booked this hotel - staff were great, room was spacious and very comfortable, and the food at the Hussar Grill was great. The location was fantastic - right in the heart of the village, and super close to the wine tram. The hotel also helped us organise drivers with Joseph and Davin who were great and we’d definitely recommend.
Partner
6/10
Pleasant
19 Nov 2019
E

Not the best

Rooms not ready. Check in painfully slow
Friends_and_family Friends
8/10
Excellent
02 Oct 2019
PHIL

Very good

Most visitors will visit for the wine tram and the hotel is perfectly placed for walking to the start point, and stumbling back afterwards. The restaurant is excellent (hussar grill). Staff very helpful and friendly. Most of the rooms overlook the pool. In a Raffle on a small scale style. Only drawback is that the pool isnt heated. Not a problem in the summer I'm sure
Partner
10/10
Exceptional
28 Sep 2019
David
Lovely hotel with rooms overlooking the pretty Courtyard and swimming pool
Partner
10/10
Exceptional
19 Sep 2019
Verified traveler
Excellent location in the centre of Franschhoek
Partner
8/10
Excellent
26 Aug 2019
Dominic

Recommended

We occupied three rooms for one night. The only shortcoming was the cyclical hum of some piece of machinery throughout the night; we live in a quiet part of the world so may be over-sensitive to unusual noises.

The rooms were welcoming, spacious and well-designed, allowing light to enter the rooms from two sides. Having a distinct bath and shower (no standing in the bath !) was a treat although our bath-\"plug\" (actually a valve in the drain) didn't appear to seal properly in the closed position.
Family
10/10
Exceptional
08 Aug 2019
Verified traveler
Close to the wine tram and all the restaurants in town, beautiful hotel spotlessly clean with very friendly staff and an excellent restaurant
Leisure Family
8/10
Excellent
20 Jul 2019
Verified traveler
Very central, close walk to town and the wine tram. Restaurant is also very good.
Leisure Self
4/10
Poor
20 Jul 2019
Verified traveler
Stayed at this hotel for 2 nights.
Check in was perfect, as was the room
As the hotel has no restaurant facilities, breakfast is taken at the Hussar Grill restaurant next door........appalling!!!!!! Cereal was self service as was the hot food , but waitress took order for eggs, all the hot food was cold, cooked eggs served on a cold plate. Second day, no buffet, manager said there wasn’t enough guests to warrant self serve. We asked for full English breakfast and had 2 sausages and 2 fried eggs on a cold plate ‘!!!! Spoke to manager who wasn’t too bothered. Mentioned breakfast situation to hotel reception who told us that several people had complained over the last months......... No offer of compensation for only having part of our breakfast was offered.
I will not return or stay at this hotel again, and would strongly recommend others do the same
Leisure Partner
10/10
Exceptional
19 Jun 2019
Verified traveler
The staff is great! Beautiful property plus it’s walking distance to everything!
Leisure
8/10
Excellent
06 May 2019
Christiaan
Fantastic...friendly and helpful staff.
Partner
8/10
Excellent
23 Apr 2019
Lauren
The hotel seems clean and modern. It is in a convenient area and you can walk to the the center of town. Do not count on the staff to assist you with any tours - we booked everything on our own. The restaurant and breakfast is kind of sad. There were customers waiting one day and they were so slow to even put out eggs, we just got up and left.
Leisure Partner
8/10
Excellent
02 Apr 2019
Moira

Protea, Franschoek...

Family had a fabulous stay at the Protea, great location, good breakfast and nicely furnished rooms, staff were really very helpful and lovely. The wifi was not fantastic, didn't always connect.
Family
10/10
Exceptional
25 Mar 2019
Verified traveler
Well run, clean, very friendly and brilliantly located for waking into Franschhoek. All the staff were helpful, always smiling and willing to help at all times. Facilities were spotless and we were made to feel very welcome.
Leisure Partner
10/10
Exceptional
26 Feb 2019
Nicholas

Fabulous

Absolutely excellent in every way imaginable.
Friends
10/10
Exceptional
18 Feb 2019
Verified traveler
Rooms beautifully decorated, all facing on the pool area. Rooms clean. Restaurant excellent
Leisure Partner
10/10
Exceptional
23 Jan 2019
linda

Idyllic Franschoek Stay

This was our second stay at the Protea. It was better than before as the rooms have been renovated to a very high standard. The staff are all very helpful. The new restaurant The Hussar Grill is an added bonus. We will definitely recommend this hotel to others and will stay here ourselves again.
Partner
10/10
Exceptional
02 Jan 2019
Cleo

NYE stay

The experience was amazing. It was my birthday and they really made me feel special. Loved every minute of our stay.
Partner
8/10
Excellent
02 Dec 2018
Verified traveler
Newly renovated and clean. Position is the most valuable as it is virtually in the CENTRE of the town
Leisure Partner
10/10
Exceptional
16 Nov 2018
Andy

Classic Franschhoek hotel

Great hotel with a nice view, room, pool and restaurant
Friends
10/10
Exceptional
03 Nov 2018
J
Amazing room...large and comfortable. Excellent breakfast, super freindly people, location just off the main area of shops, galleries, restaurants..Thanks for a great experience.
10/10
Exceptional
30 Sep 2018
Igotmojo
Stayed here in September while traveling for my boyfriend's birthday. I mentioned it was his birthday and they delivered bubbly to our room, they also made dinner reservations for us at a great restaurant.

room had good black out drapes and comfortable bed. good shower pressure, convenient walking to restaurants and wine tram.

Recommended!

Location & surroundings

Protea Hotel Franschhoek
Huguenot Road, 33/34, Franschhoek, South Africa

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Protea Hotel Franschhoek

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