Name: Homewood Suites by Hilton Albuquerque-Journal Cent
Address: 5400 San Antonio Drive Ne, Albuquerque, 87109, US

10/10

Exceptional

28 Jul 2026

JULIA F

Have stayed there before, always happy

10/10

Exceptional

21 Jul 2026

Deanna

This hotel was amazing. Everything was perfect from the room, laundry room, exercise room, and the amazing customer service team. I would recommend staying at this location.

Partner

10/10

Exceptional

14 Jul 2026

Emily

Everything was nice!

Partner

6/10

Pleasant

09 Jul 2026

SanJuana

The room was great pool was good too beds were comfy although the fire alarm went off 3 times bout 3:30 in the morning with no call to us or explanation ….not cool

8/10

Excellent

28 Jun 2026

Lori

Our room was upgraded to a bigger suite which was very nice. I did have to clean the toilet, but the rest of the room was fairly clean.

Partner

8/10

Excellent

26 Jun 2026

Angela

Clean room & breakfast was nice. Liked the layout of the suite.

Friends_and_family Family

2/10

Poor

14 Jun 2026

Ursula

Horrible smell and not as clean.

Friends_and_family Family

10/10

Exceptional

06 Jun 2026

Lauren

Very nice suite with lots of room for our family of 3 and 2 med-large dogs 😊

Pet

10/10

Exceptional

31 May 2026

Stephen

Room was clean. King bed. Small functional kitchen with full refrigerator. Very happy and helpful staff. Excellent hot breakfast. Well stocked hot tea selection and good coffee. Would stay again

Partner

10/10

Exceptional

23 May 2026

Jamie

Great place to stay!

Family

10/10

Exceptional

01 May 2026

Frank

All was excellent. From the staff to the breakfast. My family had a great time.
Thank you

Family_with_children

8/10

Excellent

30 Mar 2026

Ruth

great room. right next to the elevator, but still very quiet. Very happy about that. kids loved the suite with the kitchenette and full-sized fridge. The indoor pool was cloudy and had to go to the front desk for towels. room and beds were great and cozy. very nice room. would stay again with the kids. walking distance to cracker barrel for breakfast. the included breakfast was also good.

Friends_and_family Family

10/10

Exceptional

28 Mar 2026

Leander

This is great

Family

8/10

Excellent

16 Mar 2026

Merlinda

The breakfast was good to start the day. The room was clean and the only thing that did not work in the room was the tv. We could not get it to work.

Family_with_children

10/10

Exceptional

15 Mar 2026

kimberlee

Kitchen had plates, bowls, drinkware, silverware, some cooking utensils.

Partner

4/10

Poor

15 Mar 2026

Julio

If you have guests that would require them to use the sofa bed, DONT. It’s extremely uncomfortable. We had to change hotels the next day. Not only because of that but because the pool was really murky and it was one of the reasons we chose that hotel.

Family_with_children

10/10

Exceptional

17 Feb 2026

Esmeralda

Rooms were nice & clean. Staff was friendly & helpful. Breakfast was delicious. Nice locate for us. Lotts of restaurants & shops. Keep up the good work Homewood Suites by Hilton in Alburquerque NM

Friends_and_family Family

4/10

Poor

05 Feb 2026

Calista

Went down hill very fast

10/10

Exceptional

31 Jan 2026

Seth

staff was very friendly. Room was great for my family of 6!

10/10

Exceptional

08 Jan 2026

Ben

Best Breakfast you will find at a hotel

Friends_and_family Family

10/10

Exceptional

04 Jan 2026

kimberlee

Clean room, great amenities

10/10

Exceptional

03 Jan 2026

Melissa

Very nice, great breakfast.

Partner

10/10

Exceptional

30 Dec 2025

DEBAJIT

Clean room , good breakfast and great staff

Friends_and_family Family

10/10

Exceptional

29 Dec 2025

Daniel

Yes everything was very clean staff was very professional

10/10

Exceptional

03 Dec 2025

Candy

Staff was great. Left my hearing aid charger in room. They found it and returned! Very much appreciated

Friends_and_family Friends

2/10

Poor

29 Nov 2025

Marion

The young man who worked the front desk was very friendly. We were surprised at the condition of the hotel, which looked well worn considering the price was over $200. We went up to a room on the second floor after we were advised that there had been some difficulty with the plumbing. Right outside of our room was a horrible terrible smell of sewer, gas. I immediately went downstairs and talked to the young man who said there’s nothing he could do about it since we purchased our ticket through Expedia. We went back up to the room, the carpet in between the two double beds had yet to be vacuumed. There were crumbs on the carpeting. The bathroom had exposed plumbing, no cabinetry beneath the sink and the finish of the veneer wood was well worn and peeling off. The toilet was dangerously low for anyone with knee issues. My mom is 89 years old and had to use the tub to pull herself up from the toilet. I’ve never been in a commercial property with such a low toilet This property by no means is reflective of the normal Hilton stays we have incurred over our lifetime. I am asking to be fully reimbursed for our stay. Anything you can do to facilitate a full reimbursement would be appreciated for using Expedia again is in jeopardy.

Leisure Family

6/10

Pleasant

28 Nov 2025

William

To put it briefly …..Some staff members courteous but not customer service oriented. We were two in a room set up for one. First day difficult to get wash cloth Body wash was missing. We did speak to manager about the process we went thru to get some of that Even after our room was cleaned still left room for one had get wash cloth which seemed to be hard to come by.

Leisure Partner

4/10

Poor

18 Nov 2025

Debra

We did not receive cleaning service after day one of our stay. Which left us with no coffee or towels. We had to pick up our own at the front desk.

There were no wash rags on day one and the beds were very hard and pillows were lumpy and awful.

Leisure Partner

10/10

Exceptional

05 Nov 2025

Sally

The person at the front desk was very nice when checking in. Breakfast was very good. Room was very clean liked the extra blanket in the closet.Rowavery clean

Partner

10/10

Exceptional

26 Oct 2025

Rafael

Clean room

Business_and_leisure Family

10/10

Exceptional

17 Oct 2025

Kristina

The rooms are cjean
I was surprised to still see carpet in parts of the suite. Full kitchen was nice. The beds are comfy especially if you like firm.Lots of pillows. We enjoined our 3 night stay. I had yo add on a night and the clerk initially said there were no available rooms but shd kept loooking, and called as soon as there was a vacancy. We didint even to move to another room. Great stay!

Business_and_leisure Family

10/10

Exceptional

27 Sep 2025

Mikkiko

When we were on our way it was raining hard and we called to make sure they wouldn't give up our room. When I got there they told us they gave up our room. The lady at the front (Maria) let me know that the front desk lady that was there when I called walked out during a rush and she just got there. She was kind and apologetic and was able get me and my family into two rooms quickly and they covered one room for us. She was so helpful and kind. The stay was great, the breakfast was delicious and staff was kind.

Business Family

8/10

Excellent

21 Sep 2025

Latasha

Staff were welcoming and friendly. Breakfast was awesome.

Leisure Family_with_children

6/10

Pleasant

08 Sep 2025

Tito

Amazing Service!

Business_and_leisure

10/10

Exceptional

04 Sep 2025

Renae

Good value for the money.

The check in was easy and room was spacious and clean. Parking as you came in was a little awkward. Very clean and quiet. The bed was comfortable. Pillows could be a little harder but that is personal preference.

Friends_and_family Family

10/10

Exceptional

01 Sep 2025

Justin

Amanda at the front desk was amazing! Breakfast was good and rooms were huge.

Business_and_leisure

10/10

Exceptional

23 Aug 2025

Joshua

Awesome stay

This was a great state for my family made them feel very comfortable. good job

Friends_and_family Family

10/10

Exceptional

15 Aug 2025

jesse steven

Would recommend it to anyone great price for a place this nice and breakfast was real good

Leisure Family

10/10

Exceptional

27 Jul 2025

Courtney

We had a great experience! Huge clean room, great continental breakfast, comfortable beds. We will absolutely stay here again!

Leisure Family_with_children

10/10

Exceptional

16 Jun 2025

Derek

Awesome place with cool staff

6/10

Pleasant

05 Jun 2025

Nicole

Pictures were misleading

Leisure Family_with_children

10/10

Exceptional

31 May 2025

Dixie

Everything was so new and modern EXCEPT the low toilet! No hand bars to help get up.

4/10

Poor

24 May 2025

Melissa

Not sure I would stay there again!

They changed our original booking, then they didn’t correctly put our room for the stay originally booked. The breakfast was not kept up with at all. Had to ask for stuff and no one around to fill the food, plates or drinks.

Friends_and_family Family

10/10

Exceptional

19 May 2025

Jamie

Very comfortable

Business Partner

10/10

Exceptional

12 May 2025

Patricia

Great place to stay. Right off the freeway. Dining options are pretty good. Loved the huge room and offering of water and coffee in the reception area is a nice touch.

Leisure Family

10/10

Exceptional

28 Apr 2025

Veronica

Amber was awesome. The staff made sure we were taken care of and all of our needs were met. Great stay

Leisure Family

10/10

Exceptional

27 Apr 2025

Kim

I had a great stay ,clean quiet will stay here again

Business_and_leisure Partner

6/10

Pleasant

27 Apr 2025

Pierre

Service provided by Gabriella from housekeeping was excellent, helpful, friendly and efficient. Maintenance of the property was poorly performed and half the desk staff seemed poorly trained.

Leisure Partner

10/10

Exceptional

26 Apr 2025

LISA

I liked the clean environment

Business_and_leisure

10/10

Exceptional

23 Apr 2025

Marlene

Great stay for your $

I stayed at the HomeWood Suites in Denton the night before and thought it was a great hotel chain so I booked again in Albuquerque. Same great experience.
Check in and check out was seamless and the staff is pleasant.
I had a great room!
•Very clean, spacious, and comfortable.
(I knit-pick bathrooms and had miserable experience - if I see beard hair and toothpaste from a previous guests, which is what happened at my stay in Leesville, LA, I get weirded out. It wasn't this chain. )
•I've grown to have an appreciation for rooms with full size refrigerator with freezer. I travel with a cooler and it's nice to refreeze my ice packs instead of getting bags of ice.
The hotel itself is clean, well kept and landscape makes the hotel look warm and inviting.
Breakfast was great with your usual waffle maker and cereal, but they had crustless spinach quiche which was pretty tasty.
I am usually towing a racing sailboat, so I have to look at the satellite on Google maps before booking. There was ample parking for me. I would definitely book here again as well as add TowneSuites to my favorites list.
I booked through Hotels.com and I think the value for what I got was great.

Business

8/10

Excellent

01 Apr 2025

Blaine

Good and clean.

Business_and_leisure Family

10/10

Exceptional

01 Apr 2025

carla

Working in hotels for 10 years, I go into a property looking closely at everything. The management (great job) needs to continue to keep the employees knowing that they are valued. EVERYONE (more than one person from every department) I encountered smiled and were genuinely happy and helpful. We came in for a funeral of my 93 year old mom's best friend. They made sure to place us on the bottom floor close to the front office. This made it easier for the 93 year old widow (with scoliosis) to come to the room. All of the public areas were so clean. They even had Easter decorations out. It's hard a people mentally when they are traveling away from home for the holidays. Our room was clean and had everything I needed to store and warm my mom's meals. 10 stars for the showerhead and water pressure ( this from a woman with thick hair past her derriere). There were so many restaurants in close proximity to the hotel. We will be definitely staying here the next time we travel to Albuquerque. Thank you all!

Family

8/10

Excellent

31 Mar 2025

Christa

Over all it was good. Just a few things that I could see. The pool was cold. And the towels were like hand towels. Tiny. There was no shampoo in the shower. And only three towels with 8 of us staying in the suite. There was a sprite left over from the last person in the window seal. And no sheets on the pull out beds. Also no blankets either. The breakfast was awesome. Huge variety. Lots of choices but the people doing it looked so mad and not friendly. Like they were mad we were there. I would definitely recommend this hotel to others.

Friends_and_family Family

6/10

Pleasant

15 Mar 2025

Jon

First of all overbooked the hotel and they had to put us up in another hotel. They wanted to do two king rooms but we have young kids and that would not have worked.

Leisure Family_with_children

8/10

Excellent

06 Mar 2025

Daniel

Arrived at 4 o’clock in the afternoon only to be told the room wasn’t ready yet, so we had to put our luggage back in the car…. To come back later to check in. Other than that, the stay was nice.

Friends_and_family Family

10/10

Exceptional

12 Feb 2025

Ursula

The building

Business_and_leisure Family

10/10

Exceptional

01 Feb 2025

Seth

Great rooms and location

Friends_and_family Family

2/10

Poor

31 Dec 2024

John

Worst customer service

Put me in the wrong room. Refused to change me to the room I actually booked. Called before booking to see if pool was open, they said yes. When I arrived pool was closed because they didn’t feel like having it open.

Friends_and_family Family

10/10

Exceptional

25 Dec 2024

Leander

It’s okay

10/10

Exceptional

20 Dec 2024

Ernestine

Design is confusing

10/10

Exceptional

11 Dec 2024

Derek

Awesome locations

6/10

Pleasant

10 Dec 2024

Sheryl

Good but could be better

Hotel staff was welcoming and accommodating. I have stayed at this hotel in the past and was surprised at how worn down it was. Physical repairs are needed but it didn’t impact the comfort and cleanliness. Hilton needs to spend some $$ on this tired hotel to make it excellent again.

Partner

4/10

Poor

14 Oct 2024

Quyen

Pros: centrally located

Cons: dirty, bed linens had stains and holes/looked unwashed, did not provide enough towels for number of registered guests, towels were ripped and had holes.
Room did bit have all provided things for it being classified as as “suite”. There was a sink with no soap or sponge. No cups for coffee. No coffee or tea packets.
We stayed for 4 days and no housekeeping done even though we specifically asked. They came in only to change towels and left the dirty towels on the carpet. Didn’t make beds or vacuum.
I called ahead of time to ensure pools were working. Indoor pool idea was nice but the water was 60 deg and was told they would inform maintenance - which never happened.
The AC is old and could not keep temperature even.
I won’t be staying here again and would advise others to look elsewhere.
We paid over $400/nt and it was 2 star service.

Leisure Family_with_children

10/10

Exceptional

14 Oct 2024

Christine

We stayed here for three nights for the Balloon Fiesta. This property was very convenient because it is just off the highway. As we learned our second morning, as long as you are willing to leave prior to 4am, it is a clear shot to parking and you miss most traffic. If not, you will sit on highway for 2.5 hours.
We stayed in the one bed studio. Highly recommend as it has a fully equipped kitchen, very nice sized bathroom with a great shower and a sofa. Bed was stiffer than we like but still slept well and room was fairly quiet. Oh, and the air conditioning is awesome, as well as all of the employees we encountered during our stay. The only thing I would complain about is there is only one chair at the kitchen table, but we ate on the sofa, so not really anything to complain about. This is a great property at a reasonable price, 5 stars all the way!

Leisure Partner

6/10

Pleasant

13 Oct 2024

Michael

Wifi in my room didn’t work. Shower was terrible, sprayed everywhere. Staff nice. Breakfast good. Room otherwise good

4/10

Poor

11 Oct 2024

Verified traveler

Nice room, bad employee

Tried to see if early checkin was available, no big deal if it wasn’t, but was looked at like I was stupid by an employee named Tonya for even asking.
The third day of my stay my debit card was trying to be charged for the stay when I know I used a credit card. Since I did not authorize this my bank flagged it as fraud and I had to cancel that card and now deal with a replacement. That same day I was being charged on my credit card, which I wanted to use, but it was for a different amount than I was charged on the first day. I went to the front desk to figure this out and was understandably a bit heated. Luckily I dealt with a different employee who was very nice and said her manager would help once he was back. During this exchange, once again Tonya popped up. She told me to “lower my tone” because she was checking in a guest. I was not screaming by any means and this only irritated me more given the situation I was in with my credit/debit card.
Once I figured out the card situation I unfortunately had to interact with Tonya again. I noticed 2 full shampoos were left in my room even though I had the privacy sign on. When I gave them back and asked why someone went into a room with a sign she said it was a “miscommunication” and “what would you like me to do about it?”
Yet another Tonya interaction on my last night. I called for toilet paper and she said sure, walk down to get it. Walk down to the lobby in my pjs? Horrible employee! Almost ruined my vacation!

Partner

10/10

Exceptional

07 Oct 2024

JIGNESH

Good location and clean rooms.

8/10

Excellent

07 Oct 2024

Bryan

The room was not cleaned daily. I had to go to the front desk to request the room be cleaned and made up. They said the service was every other day but that information was not conveyed

Partner

8/10

Excellent

26 Aug 2024

Melissa

Great room, however we booked a king room months ago and that is not what we got. We were told after discovering this that it’s extended stay so if a corporate tenant extends theres nothing they can do. Staff was so nice and great breakfast. Very clean.

Partner

6/10

Pleasant

24 Aug 2024

Greg

AC limitations

The air conditioner was not able to cool the room. We had the temperature set to 69 degrees around 3pm and it stayed 77 degrees in the room for more than 3 hours. It was 98 degrees outside with 30% humidity so the AC struggled. Fortunately we brought our own fans and it was tolerable. I have had the same issue with this specific hotel at other locations

Friends_and_family Family

6/10

Pleasant

23 Aug 2024

Maureen

Motel physical facilities were very clean, instructions available for using the in-room facilities were non-existent. Vehicle parking area was clean and well lit. However my vehicle received damage from thieves looking for, but not finding anything of value to steal.

Business

8/10

Excellent

25 Jul 2024

Verified traveler

Nice stay

Although well maintained, it seemed a little tired, especially the lobby/entry area. The room was nice and spacious and very adequate. I wish there had been more parking but we arrived late so had to park quite a way from our room.

Partner

10/10

Exceptional

12 Jul 2024

Dominic

Amazing staff

Friends_and_family Family

8/10

Excellent

01 Jul 2024

Nicholas

Not the greatest parking but great hotel

6/10

Pleasant

22 Jun 2024

Courtney

No hot tub

Leisure Family

10/10

Exceptional

20 Jun 2024

STEPHANIE

Wonderful service! Nice room and six of us fit very comfortably.

Leisure Family

4/10

Poor

16 Jun 2024

Maria

Disappointed

The room was very small, the king size bed was very uncomfortable. The side close to the wall was higher than the opposite side, which was compacted and hard. This made the bed slopped from one side to the other like a low-rider. In addition, there was a large cockroach in the closet. I mentioned it to the receptionist on my way out. The sofa bed did not have any sheets on the mattress, just the cover, and we couldn't find any in the room. Breakfast had limited choices but was decent. Next time I visit Albuquerque, will definitely consider staying somewhere else.

Friends_and_family Family

8/10

Excellent

14 Jun 2024

Verified traveler

Had a good stay. Was a nice clean room and beds were comfortable! Only complaints I have was we asked the worker for some towels after getting out the pool and she was rude and then brought us some old towels with holes all over them and black stains they looked like rags and for the price that you pay for the rooms I feel like that was unacceptable, disrespectful and rude!
2nd: No hottub 3rd: Shower wasnt all that great

Friends_and_family Family

10/10

Exceptional

05 Jun 2024

Skittlez

Tamika was the best! Loved staying here.

Leisure Family_with_children

6/10

Pleasant

26 Apr 2024

Margret

Location was convenient

Leisure Family

10/10

Exceptional

17 Mar 2024

Gerald

The smart television

10/10

Exceptional

16 Mar 2024

Jennifer

This stay was excellent and by far the best hotel I’ve ever stayed at! Check out time was new to me, no rush in anything, took our time to leave. Spacious and clean!

Friends_and_family Family

4/10

Poor

27 Nov 2023

Edgar

The room smelled terribly of cat or dog urine, pee stains everywhere, pet hair on couch, etc! Couldn't get another room for 2 days. Finally got moved to a better room, then the electricity partially was out in THAT room!

Leisure Family_with_children

6/10

Pleasant

13 Nov 2023

Katherine

Hotel room smelled like old people. There were stains on the carpet in many places. Beds were ok. Staff was very friendly and accommodating.

Friends_and_family Family

10/10

Exceptional

28 Oct 2023

Ursula

Perfect

My stay was amazing!

Friends_and_family Family

10/10

Exceptional

19 Oct 2023

Justin

Great stay during balloon fiesta!

We can’t say enough great things about this hotel! We were treated very nicely by the staff and the room was very comfortable for our 9 night stay for the balloon fiesta! We would 10/10 recommend staying here! Clean, comfortable and relaxing stay! Thank you!

Partner

10/10

Exceptional

09 Oct 2023

Michael

I liked the fact that the rooms were very well laid out.

Leisure Family_with_children

2/10

Poor

17 Aug 2023

Emily

Booked online after searching for pet friendly- after checking in I received a text that I had to pay an additional pet fee- for the total price I could have stayed in a 5 star rated property. Was going to say here again in 2 weeks- they won’t get my business. Pet owners be aware

Pet

10/10

Exceptional

27 Jun 2023

Felix

Amenities are awesome, indoor pool makes a difference! Breakfast was delicious as well

10/10

Exceptional

25 Jun 2023

Mary

The receptionist was very helpful in getting me and my family in another room that had a working air conditioner. She is a great worker and I appreciate her. Thank you Stephanie your a awesome worker!

Leisure Family_with_children

8/10

Excellent

30 May 2023

Rigo

Good

10/10

Exceptional

25 May 2023

Richard

Friendly staff nice suite great stay, breakfast attendant was very polite and helpful highly recommended, will definitely stay here again

Business Partner

8/10

Excellent

01 Apr 2023

David

Nice clean, quiet, place to spend a few days. Staff was very friendly and the complimentary breakfast was great!!

Leisure Family_with_children

10/10

Exceptional

29 Mar 2023

Melissa

We were very pleased with the room and amenities. The staff was very kind, helpful and professional.

Leisure

8/10

Excellent

20 Mar 2023

Patricia

Traveled with children. We all enjoyed our stay. Rooms were excellent. Plenty of room and very clean. Breakfast lady was so hospitable and helpful. Check in lady was not so nice. Very quick choppy answers to our questions and when we called for extra towels, she simply said no and hung up. Otherwise we had a great stay.

Leisure Family

10/10

Exceptional

19 Mar 2023

William

Very clean and great experience

Friends_and_family Family

10/10

Exceptional

16 Mar 2023

Ingrid

Absolutely love this location. The room was huge and was fully equipped with pots, pans and dinnerware. Super clean and the staff was great. Pet friendly location

Leisure Family_with_children

10/10

Exceptional

05 Mar 2023

Amabilia

Very clean and nice staff

Business Family

10/10

Exceptional

03 Mar 2023

Tracie

The staff was the best!