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Hilton Garden Inn Albuquerque/Journal Center

Albuquerque - NM · United States

5320 San Antonio Drive NeView location

8.6/10Excellent927 Reviews
Cleanliness9.0/109.0
Service8.8/108.8
Comfort8.8/108.8
Condition8.8/108.8
Location9.0/109.0
Neighborhood8.8/108.8
Quality9.2/109.2
Value7.4/107.4
Amenities8.4/108.4
See all ratings
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  • Business hotels

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Hilton Garden Inn Albuquerque/Journal Center

The Hilton Garden Inn Albuquerque/Journal Center, located in Albuquerque's north end near the Journal Center Business District, offers deluxe accommodations and friendly service in a relaxed New Mexican atmosphere.

Just 15 minutes from the airport and Rio Rancho, the hotel is conveniently located near major corporations like Northrop Grumman, Honeywell, Intel, and General Mills, as well as attractions such as the Albuquerque International Balloon Fiesta Park and Sandia Peak Ski and Tram.

Guests enjoy complimentary Wi-Fi, an in-room hospitality center with a microwave, refrigerator, and coffeemaker, and a large work desk with an ergonomic chair. The hotel also features a heated indoor pool, fitness center, and a 24-hour business center.

Meeting space for up to 80 people is available, along with catering services. Start your day with a freshly prepared breakfast at the Great American Grill or grab a quick snack from the Pavilion Pantry. For those wanting to explore local flavors, numerous restaurants offering New Mexican cuisine are nearby.

Read more about this hotelShow less

Located in Albuquerque (Northeast Heights), Hilton Garden Inn Albuquerque / Journal Center is within a 10-minute drive of Balloon Fiesta Park and Sandia Casino. This hotel is 5.3 mi (8.5 km) from ABQ Uptown and 7.2 mi (11.6 km) from Albuquerque Convention Center.

Make yourself at home in one of the 94 guestrooms featuring microwaves and flat-screen televisions. Complimentary wired and wireless internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms have complimentary toiletries and hair dryers.

Conveniences include desks and complimentary newspapers, as well as phones with free local calls. Featured amenities include complimentary wired internet access, a 24-hour business center, and express check-in. Event facilities at this hotel consist of conference space and 2 meeting rooms. Self parking (subject to charges) is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Smoking areas
Business facilities
Banquet facilities
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until midnight
Check-out until 11:00 AM
Minimum check-in age 21

Hotel policies

LGBTQIA+ friendly Professional property host/manager Pets allowed Pet max weight (per pet) in kg is 23 Pet max weight (per pet) in lb is 50 Only dogs and cats are allowed Maximum number of pets per room 2 Service animals are allowed Service animals are exempt from fees/restrictions Pets cannot be left unattended

Cleaning and safety

Sanitization
Contactless check-in is available Contactless check-out is available Cashless transactions are available
Chain Specific Standards
Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • Administrative fee: USD 1.00 per accommodation, per night

    We have included all charges provided to us by the property.

  • You need to know
    • Children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
    • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
    • Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
    • Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.
    • Contactless check-in and contactless check-out are available.
    • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
  • Special Instructions
    To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
    • This property accepts credit cards, debit cards, and cash
    • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
    • Cashless transactions are available
    • Safety features at this property include a fire extinguisher, a smoke detector, and window guards
    • This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
  • Minimal age
    21
  • Optional fees
    • Fee for cooked-to-order breakfast: approximately USD 10.00 to 17.00 per person
    • Self parking fee: USD 4.00 per night (in/out privileges)
    • Pet fee: USD 75 per accommodation, per stay
    • Service animals are exempt from fees
    • Rollaway bed fee: USD 10.00 per day

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

    Spanish

Nearby attractions

Cliff's Amusement Park 2.1 km / 1.3 mi
Gruet Winery 2.5 km / 1.6 mi
IT'Z Albuquerque 3.2 km / 2 mi
Cinemark Century Rio Plex 24 3.3 km / 2 mi
Arroyo del Oso Golf Course 3.7 km / 2.3 mi
Balloon Fiesta Park 4.3 km / 2.7 mi
North Domingo Baca Dog Park 4.4 km / 2.7 mi
Desert Rose Playhouse 4.7 km / 2.9 mi
Anderson-Abruzzo Albuquerque International Balloon Museum 4.8 km / 3 mi
University of Phoenix 6.2 km / 3.9 mi
Sandia Casino 6.4 km / 4 mi
Casa Rondeña 6.8 km / 4.3 mi
Adobe Theater 6.9 km / 4.3 mi
Coronado Center 7.1 km / 4.4 mi
Los Poblanos Open Space 7.5 km / 4.7 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 94
  • Number of floors (main building): 3
  • Double rooms: 37
  • Suites: 12
  • Connecting rooms
  • hotel
  • Small pets allowed (under 5 kg)Extra charge
  • Wheelchair-accessible
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Late Check-outExtra charge
Show 47 more facilities & services
  • Wi-fi
  • Room serviceExtra charge
  • LaunderetteExtra charge
  • Multilingual staffExtra charge
  • Air conditioning in public areas
  • Smoke detector
  • Lift accessExtra charge
  • ShopExtra charge
  • Gym
  • Newspapers
  • Luggage roomExtra charge
  • Dining area: 1
  • Clothes dryer
  • Towels and bed linen
  • BarExtra charge
  • Restaurant
  • Non-smoking area
  • Smoking areaExtra charge
  • Highchairs
  • Banquet hall
  • Air conditioning in Restaurant
  • Conference room
  • Meeting room: 2
  • ProjectorExtra charge
  • PrinterExtra charge
  • Photocopier
  • Audio-visual equipment rentalExtra charge
  • Indoor heated pool: 1
  • TV lounge
  • PubExtra charge
  • Breakfast
  • Breakfast served to the tableExtra charge
  • Hot breakfastExtra charge
  • Breakfast a la carteExtra charge
  • À la carte dinnerExtra charge
  • Breakfast and dinnerExtra charge
  • Snacks
  • LGTBIQ friendly
  • Deposit on arrivalExtra charge
  • Early Check-inExtra charge
  • Early departure
  • Non-smoking establishment
  • Minimum check-in age: 21
  • Credit card is compulsory as a deposit, no deposit in cash is accepted
  • Online check-in
  • Online Check-out
  • Fitness
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

HB

Half Board

Usually includes breakfast and one additional meal.

RO

Room Only

Accommodation only. Meals are usually not included.

FB

Full Board

Usually includes breakfast, lunch, and dinner.

AI

All Inclusive

Meals and selected drinks/services may be included.

GB

English Breakfast

This meal plan may be available depending on the selected room/rate.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • DOUBLE Accessible KING SIZE BEDDOUBLE • Accessible KING SIZE BED • 1 Bedroom • 5 m²DBL.H6-KG
    DOUBLE Accessible KING SIZE BEDPhoto unavailable3 photos

    Room overview

    Non-smoking room
    Room size
    5 m²
    Occupancy
    Guests: 1–3 • Adults: max. 3 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    Accessible KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Wheelchair-accessible

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Hilton Garden Inn Albuquerque/Journal Center

    DOUBLE Accessible KING SIZE BED

    Room photos

    3 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Room size
    5 m²
    Occupancy
    Guests: 1–3 • Adults: max. 3 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    Accessible KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-KG

    Room amenities

    • Wheelchair-accessible

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO QUEEN BEDSDOUBLE • TWO QUEEN BEDS • 1 Bedroom • 5 m²DBL.2Q
    DOUBLE TWO QUEEN BEDSPhoto unavailable6 photos

    Room overview

    Non-smoking room
    Room size
    5 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 1
    Bed setup
    Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Housekeeping
    • Bathroom: 1
    • Hairdryer
    • TV
    • Radio
    • Internet access
    • Mini fridge
    • Microwave
    Show all 16 amenities
    • Tea and coffee making facilities
    • Ironing set
    • Centrally regulated air conditioning
    • Individually adjustable air conditioning
    • Wake-up service
    • Toiletries
    • Desk
    • Satellite TV

    Facilities with extra charge

    • Direct dial telephone
    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Hilton Garden Inn Albuquerque/Journal Center

    DOUBLE TWO QUEEN BEDS

    Room photos

    6 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Room size
    5 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 1
    Bed setup
    Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2Q

    Room amenities

    • Housekeeping
    • Bathroom: 1
    • Hairdryer
    • TV
    • Radio
    • Internet access
    • Mini fridge
    • Microwave
    • Tea and coffee making facilities
    • Ironing set
    • Centrally regulated air conditioning
    • Individually adjustable air conditioning
    • Wake-up service
    • Toiletries
    • Desk
    • Satellite TV

    Facilities with extra charge

    • Direct dial telephone
    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room KING SIZE BEDRoom • KING SIZE BED • 1 Bedroom • 5 m²ROO.KG
    Room KING SIZE BEDPhoto unavailable6 photos

    Room overview

    Non-smoking room
    Room size
    5 m²
    Occupancy
    Guests: 1–3 • Adults: max. 3 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    Room
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Carpeted floors
    • TV
    • Mini fridge
    • Microwave
    • Ironing set
    • Toiletries
    • Alarm clock
    • Cable TV
    Show all 9 amenities
    • Shower: 1

    Facilities with extra charge

    • Direct dial telephone
    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Hilton Garden Inn Albuquerque/Journal Center

    Room KING SIZE BED

    Room photos

    6 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Room size
    5 m²
    Occupancy
    Guests: 1–3 • Adults: max. 3 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    Room
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.KG

    Room amenities

    • Carpeted floors
    • TV
    • Mini fridge
    • Microwave
    • Ironing set
    • Toiletries
    • Alarm clock
    • Cable TV
    • Shower: 1

    Facilities with extra charge

    • Direct dial telephone
    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE AccessibleDOUBLE • AccessibleDBL.H6

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Hilton Garden Inn Albuquerque/Journal Center

    DOUBLE Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BED • 1 Bedroom • 5 m²DBL.KG-1
    DOUBLE KING SIZE BEDPhoto unavailable2 photos

    Room overview

    Non-smoking room
    Room size
    5 m²
    Occupancy
    Guests: 1–3 • Adults: max. 3 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Satellite TV
    • Desk
    • Toiletries
    • Hairdryer
    • TV
    • Radio
    • Internet access
    • Microwave
    Show all 12 amenities
    • Tea and coffee making facilities
    • Individually adjustable air conditioning
    • Centrally regulated air conditioning
    • Wake-up service

    Facilities with extra charge

    • Direct dial telephone
    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Hilton Garden Inn Albuquerque/Journal Center

    DOUBLE KING SIZE BED

    Room photos

    2 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Room size
    5 m²
    Occupancy
    Guests: 1–3 • Adults: max. 3 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-1

    Room amenities

    • Satellite TV
    • Desk
    • Toiletries
    • Hairdryer
    • TV
    • Radio
    • Internet access
    • Microwave
    • Tea and coffee making facilities
    • Individually adjustable air conditioning
    • Centrally regulated air conditioning
    • Wake-up service

    Facilities with extra charge

    • Direct dial telephone
    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING SIZE BEDSUITE • KING SIZE BEDSUI.KG

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Hilton Garden Inn Albuquerque/Journal Center

    SUITE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE KING SIZE BEDJUNIOR SUITE • KING SIZE BEDJSU.KG-1

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Hilton Garden Inn Albuquerque/Journal Center

    JUNIOR SUITE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.KG-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE KING SIZE BEDJUNIOR SUITE • KING SIZE BED • 1 Bedroom • 5 m²JSU.KG
    JUNIOR SUITE KING SIZE BEDPhoto unavailable7 photos

    Room overview

    Non-smoking room
    Room size
    5 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 1
    Bed setup
    King-size bed 150-183 width, Sofa bed
    Bedrooms
    1
    Room type
    JUNIOR SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Satellite TV
    • Microwave
    • Tea and coffee making facilities
    • Centrally regulated air conditioning
    • Individually adjustable air conditioning
    • Wake-up service
    • Toiletries
    • Desk
    Show all 12 amenities
    • Hairdryer
    • TV
    • Radio
    • Internet access

    Facilities with extra charge

    • Wi-fi
    • Direct dial telephone

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Hilton Garden Inn Albuquerque/Journal Center

    JUNIOR SUITE KING SIZE BED

    Room photos

    7 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Room size
    5 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 1
    Bed setup
    King-size bed 150-183 width, Sofa bed
    Bedrooms
    1
    Room type
    JUNIOR SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.KG

    Room amenities

    • Satellite TV
    • Microwave
    • Tea and coffee making facilities
    • Centrally regulated air conditioning
    • Individually adjustable air conditioning
    • Wake-up service
    • Toiletries
    • Desk
    • Hairdryer
    • TV
    • Radio
    • Internet access

    Facilities with extra charge

    • Wi-fi
    • Direct dial telephone

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO QUEEN BEDSDOUBLE • TWO QUEEN BEDSDBL.2Q-1

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Hilton Garden Inn Albuquerque/Journal Center

    DOUBLE TWO QUEEN BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2Q-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Hilton Garden Inn Albuquerque/Journal Center

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE QUEEN SIZE BEDQUADRUPLE • QUEEN SIZE BEDQUA.QN

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Hilton Garden Inn Albuquerque/Journal Center

    QUADRUPLE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Hilton Garden Inn Albuquerque/Journal Center

8.6
Excellent
927 Reviews
Cleanliness
9.0 /10
Service
8.8 /10
Comfort
8.8 /10
Condition
8.8 /10
Location
9.0 /10
Neighborhood
8.8 /10
Quality
9.2 /10
Value
7.4 /10
Amenities
8.4 /10
100 reviews shown
8/10
Excellent
13 Jun 2026
Naralin
Check in was a bit disorganized and hectic. Went for Boots n the Park expected sold out rooms
10/10
Exceptional
12 Jun 2026
Christian
The office and the storage space of the clothes and items was amazing.
Business
10/10
Exceptional
30 May 2026
Lestryne
Excellent hotel very clean and comfortable bar and eatery on site
Partner
10/10
Exceptional
24 May 2026
Consuelo
It was nice to be at a hotel that made you feel special. We called room service for an extra blanket and they brought it to us immediately. Customer service isn’t like this anymore.
Family_with_children
10/10
Exceptional
23 May 2026
Michelle
Friendly staff, service was great.
Family
6/10
Pleasant
23 May 2026
Patrick
Was disappointed with the room. The reservation description noted \"Junior Suite\". It was no more than a larger standard room.
Check-in was seamless with the assistance from \"Elizabeth\". VERY friendly! The staff overall were EXCELLENT!
Some construction/renovation noise the first morning.
Self
10/10
Exceptional
23 May 2026
Edna
Clean..
Location was within walking distance to a Cracker Barrel
Partner
4/10
Poor
16 May 2026
Laura
The staff was not friendly or accommodating. We had to wait 45 minutes after check in to get our room. Booked a double queen and instead we got a king with a roll out bed. The roll out bed was aweful, the frame was broken in the middle of the bed and the mattress sunk in.
10/10
Exceptional
14 May 2026
Abel
Very nice. Clean, staff was excellent.
Partner
10/10
Exceptional
04 May 2026
Eli
Hotel and amenities were excellent. Only problem I had was with the parking. Parking was very limited and the spaces were compacted. Only downside about the hotel.
Partner
8/10
Excellent
04 May 2026
Theresa
I was very disappointed when I checked out and was charged 4 dollars a night for parking in a cramped lot with no security. No free coffee in the lobby for guests. Restaurant on sight was very expensive. When they printed my receipt it said the room charge was less than what I paid!? I am not a fan of shell games which after being HH member for years when traveling for work it seems Hilton has quite the shell game going on.
Partner
4/10
Poor
04 May 2026
Amy
Very dissatisfied with my stay! Upon checking in i was told that my reservation for a room with 2 queen beds had been changed to a room with 1 bed becuz they over booked! I was told i could have a rollaway bed and $20 off.why was i not notified until
Ck in! I was not about to try finding a room for myself and my elderly father last minute and be charged for this room as well. Needless to say the rollaway bed very uncomfortable. To top it all off was check out in morning…i asked for copy of my charge and they only gave me a $10 discount for an inconvenience that was not my fault! I will definitely think twice before choosing this hotel for future stays…
Friends_and_family Family
10/10
Exceptional
03 May 2026
Casey
Great stay!
Family
2/10
Poor
27 Apr 2026
Georgia
No breakfast
10/10
Exceptional
26 Apr 2026
Meltina
Clean and comfortable place...
Family_with_children
10/10
Exceptional
20 Apr 2026
RAFAEL
…
8/10
Excellent
30 Mar 2026
Steven
Nice property. The lobby is large with much comfortable seating. The staff is very personable and quite helpful. The room is big and the beds comfortable. The bath is outdated. There is shower bathtub that one must step over to get into. The fixtures are loose. The toilet is very low like a child's potty. Certainly not ADA compliant. Overall this was a nice enough place to stay.
10/10
Exceptional
13 Mar 2026
Rebecca
Beautiful facility. Friendly and helpful staff. Housekeeping was very attentive.
Partner
10/10
Exceptional
28 Feb 2026
Kedrick
Very clean very nice staff
Partner
10/10
Exceptional
14 Feb 2026
Taylor
Clean rooms, food was great, pool was fun!
10/10
Exceptional
09 Feb 2026
Celeste
Room was nice but walls are so thin I can hear everything from my room. I kept waking up when I was asleep due to noise coming from outside my room.
Business Self
10/10
Exceptional
22 Jan 2026
Jordan
Nice staff and comfortable room/bed
Business
10/10
Exceptional
19 Jan 2026
Angela
We love this hotel!
Friends_and_family Family
6/10
Pleasant
04 Jan 2026
Rosa
The hotel was ok. We were on the 1st floor and you can literally hear everything above. So sleep was non existent unfortunately.
Friends_and_family Family
10/10
Exceptional
21 Dec 2025
Karen
Very accommodating for last minute change in type of room
Friends_and_family Family
4/10
Poor
17 Dec 2025
Leighann
Was treated poorly by many of the staff and talked about in ear length by staff rather than to me about my son being by himself at almost 13 years old in the room and coming down to purchase snacks. Then I was intimidated by the security guard and told I basically should wait to stay longer to slack with the managers. They authorized my debit card for the stay 4 times when I paid for the last 2 night. This caused problems with my banking institution four days and hopefully not weeks later. There’s a lot of personal talk going on in view and loudly around guests and as much as it seems nice and what not it’s unprofessional and inappropriate.
Business_and_leisure Pet
10/10
Exceptional
10 Dec 2025
Sarah
The rooms were clean and front desk staff was very helpful and friendly.
Friends_and_family Family
4/10
Poor
06 Dec 2025
Jeff
All of the staff I interacted with were awesome, they were very friendly and welcoming and I had a genuine pleasure speaking with them. However, I had loud neighbors. They blasted their TVs late into the night, even when I put ear plugs in I could hear every word from their TV. My suggestion for Hilton is to actually invest in noise canceling insulation between units. This would help minimize cases like this.
Leisure Self
10/10
Exceptional
17 Nov 2025
Roxanne
First rate experience here with excellent customer service from Janeth, the General Manager! This property is super clean with all the amenities you need in a great safe location right near the highway (but pretty quiet) and has Mountain View’s. Restaurant on property, Tuesday the bartender does a great job at the great little restaurant on property. five stars for this 3-4 star hotel!
Business
10/10
Exceptional
16 Nov 2025
Melinda
It was nice and quiet
Business
10/10
Exceptional
09 Nov 2025
Michael
Staff was very pleasant.
10/10
Exceptional
03 Nov 2025
Sandra
Very comfortable and clean.
Friends_and_family Family
6/10
Pleasant
30 Oct 2025
Manuel
I called about a early check and was told
10/10
Exceptional
26 Oct 2025
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8/10
Excellent
22 Oct 2025
Wesley
Everything was great except the bar staff was very unprofessional and rude. They need to be retrained on customer service. There was not enough parking. Box trucks were allowed to take 5-6 spaces overnight leaving no where to park legally.
Leisure Family
10/10
Exceptional
20 Oct 2025
Kenneth
Every time I’m in Albuquerque I stay at this hotel. Front desk staff have always been friendly. It’s in a great location. Hotel is clean and quiet!
Leisure Self
8/10
Excellent
14 Oct 2025
Florence
Great hotel close to the ballon festival park. Would stay there again
Leisure Partner
8/10
Excellent
14 Oct 2025
Wesley
The front desk was fast, nice and professional. The bar staff was rude and unprofessional. Wanted to visit with other guests but was told to leave area in case someone wanted to eat or order a drink. The only action going on was employees watching the end of Monday night football loudly. There’s no real place for guest to sit and visit with each other.
Leisure Family
6/10
Pleasant
12 Oct 2025
Tiffany
Staff was great. Friendly. Helpful. The room didn’t have any linens or pillows for the pullout bed and there wasn’t any extra toilet paper. The toilet wasn’t flushing well, but anytime we called down we got what we needed quickly.
Leisure Family
10/10
Exceptional
08 Oct 2025
tim
Comfortable bed and quiet room
Leisure Family
8/10
Excellent
07 Oct 2025
Leah
N/a
Leisure Partner
8/10
Excellent
06 Oct 2025
Laura
Did not like the fact that breakfast was not complimentary. I paid $11 for a plain bagel and cream cheese. And it was stale.
Friends_and_family Family
6/10
Pleasant
05 Oct 2025
Tina
Rooms were nice and spacious but they did not accommodate to my \"special requests\". I had asked for adjoining rooms and made a call to make sure that was down for my reservations and also had them in my original reservation notes. When I tried to get my rooms moved they were unable too.
Leisure Family
10/10
Exceptional
11 Sep 2025
Juanita
Staff was really friendly and attentive to our needs. Very clean and we felt safe.
Leisure Family
8/10
Excellent
10 Sep 2025
Dustin
Good option for the town
10/10
Exceptional
06 Sep 2025
Stephen
Friendly staff very clean and very nicely priced for our family
Leisure Family_with_children
10/10
Exceptional
05 Sep 2025
Armida
Property was very clean and safe.
Leisure Family
10/10
Exceptional
02 Sep 2025
Cindy
Quiet
8/10
Excellent
01 Sep 2025
Rita
Competent staff and no long lines. Car was ready and available.
10/10
Exceptional
24 Aug 2025
Stephen
Beautiful place. Excellent staff.
8/10
Excellent
21 Aug 2025
Robert

Breakfast

Great hotel, but disappointed that this Hilton property did not offer free breakfast.
Partner
4/10
Poor
27 Jul 2025
Kristina
We couldn’t get anyone to clean our room, so we had to go down and ask for towels anytime we needed them and had to take our own trash out. We were never in the room when the cleaning service came by but when we got back to our rooms in the evening you could tell nobody had been in there and the do not disturb sign was not on the door
Family
10/10
Exceptional
04 Jul 2025
Caren Waters
Staff was warm and friendly, hotel was bright, clean and cheerful: well maintained. April at front desk was excellent.
Leisure Self
8/10
Excellent
29 Jun 2025
Wendan
Our room looked like wired when we got in, bed was not done and sofa cushion was flipped up. Staff were very nice and changed room for us immediately. However the bedding sheet was missing in our new room. Breakfasts was great, cook to order is better than the buffet, and the service was great.
10/10
Exceptional
28 Jun 2025
Timothy
Good place to stay.
Leisure Family
10/10
Exceptional
28 May 2025
Valerie
Nice place
Leisure Friends
10/10
Exceptional
26 May 2025
stacy

Weekend get away

We had a wonderful trip. Very clean hotel, w incredibly friendly and helpful staff.
Friends_and_family Family
10/10
Exceptional
22 May 2025
Stephen
It was very clean, staff was very helpful
4/10
Poor
19 May 2025
Michelle
We booked a suite in February and when we got there to check in the Hotel said Expedia over booked so they did not have the room we actually paid for. They really did not care and said they only had a double bed or a standard king which one did we want instead. It was my husbands birthday and it was suppose to ne a special weekend and it was disappointing because we got a suite to be able to have friends over and we were not able to celebrate.
10/10
Exceptional
19 May 2025
Caleb
.
8/10
Excellent
10 May 2025
Eddie
The morning Host (Food preparation/cook) at the restaurant area was amazing. She was so very friendly and professional. The waitress was so very polite and friendly as well.

Many stars for them!!!
Leisure Family
8/10
Excellent
27 Apr 2025
Michael
Great
10/10
Exceptional
06 Apr 2025
Dakota
The beds are a little too firm and the pillows are flat. But other than that the hotel is amazing i would definitely recommend this hotel. I would be adding this hotel to my favs
Leisure Family_with_children
10/10
Exceptional
10 Feb 2025
Rosa
The hospitality, the workers we met were nothing but kind and went above and beyond to show us places to visit.
Leisure Friends
6/10
Pleasant
05 Feb 2025
Jade
Quiet area, rooms were ok only stayed one night with 2 cats while on our way to Tucson. The staff was very friendly. But the cats didn’t seem to like it lol
Business_and_leisure Pet
2/10
Poor
26 Jan 2025
John
The hotel and staff were outstanding. Expedia dropped the ball. Expedia didn't pay for my hotel after making my reservation through the website. I had to stand at the Hilton check-in counter for 20 minutes while Expedia figured out how they screwed up and how to fix it. Miserable experience. I doubt I'll be using Expedia again. I felt like a hobo begging for money to pay for my hotel. Never again!
10/10
Exceptional
02 Jan 2025
Sutherland
Its always a nice stay and firendly staff.
8/10
Excellent
14 Dec 2024
Paul
All the staff are friendly and helpful.
Business Self
10/10
Exceptional
01 Dec 2024
Derek

Best night

It was a great stay
Business
10/10
Exceptional
30 Nov 2024
Sutherland
We always enjoy staying here.its welcoming and staff is so nice
Leisure Family
6/10
Pleasant
10 Nov 2024
Lawrence

Not gonna stay again

There was a hair in the bedding. So the sheets weren’t clean new sheets. There was blood on the curtains and the ceiling. Elevator was sketch. Malfunctioning.. door kept opening .. spent 402 for two nights breakfast wasn’t included.
Partner
10/10
Exceptional
19 Oct 2024
Ashley
Room was clean and very nice. The hotel bar had great drinks. Staff were friendly and helpful. Would stay again!
Leisure Partner
10/10
Exceptional
09 Oct 2024
Sharon

Good experience

Very comfortable beds and good cleaning service.
Self
10/10
Exceptional
17 Sep 2024
Bradley
April (the receptionist / front desk manager was very friendly and accommodating.
Leisure
10/10
Exceptional
04 Sep 2024
Sandra
The property is very nice. Dog friendly with indoor pool and fitness area. The room was wonderful!
Leisure
10/10
Exceptional
03 Sep 2024
Christie
Fast and easy check in. Friendly staff. Comfortable beds. Clean rooms, great location. Next to Cracker Barrel and Denny's. Would definitely stay here again.
Friends_and_family Family
10/10
Exceptional
30 Aug 2024
DeAnn
This hotel is clean and well maintained. Although I don't feel hotels along the Interstate are very safe in Albuquerque, I like the location of this one. Close to a lot of good restaurants.
10/10
Exceptional
20 Aug 2024
joe
All around great experience.
Leisure Partner
10/10
Exceptional
20 Aug 2024
Martel
Very nice clean comfortable
8/10
Excellent
19 Aug 2024
Stacey
Nice property close to amenities. Clean property with a nice staff.
Leisure Partner
8/10
Excellent
18 Aug 2024
Sara
Everything was great except 2 things. 1) Shower pressure is very weak 2) The waitress wouldn’t let my husband sit at a table in the breakfast area to have his coffee if he wasn’t ordering food, but then he saw another couple sit down there to have coffee without ordering food and the waitress allowed it. It wasn’t that they were so full that they needed tables for ppl who wanted to order——all the tables were empty except one. It felt very unaccommodating and had never happened to us before at other Hilton Garden hotels.
Business Partner
4/10
Poor
14 Jul 2024
Delilah

Not Great.

The check-in was a breeze. The clerk at the front desk was very kind. We got in late, so we decided to have dinner and drinks at the hotel. The pizza was burnt and hard.

The worst part was that they would not allow my SIL sit on the restaurant side because she had a service dog. At dinner and breakfast, they wanted us to sit in a separate room. She was embarrassed and felt very discriminated against. Please train your staff on what is allowed according to the ADA Act! I’m surprised this happened at a Hilton. So disappointed.
Friends_and_family Family
10/10
Exceptional
12 Jul 2024
Jim
.
Business
10/10
Exceptional
06 Jul 2024
Terry L

Great place!

Very nice facility. Fast and professional check in. Great breakfast staff. An extermely pleasant stay!
Friends_and_family Family
6/10
Pleasant
24 Jun 2024
Verified traveler

Nice Newer Hotel

This property appeared to be very new. It was very clean and the furnishing appeared to be new. There were just a few things that I would touch on. Due to the rate we received through Hotels.com we did not qualify for the breakfast. It is $16 and not worth it. The eggs were dry and if you wanted bacon it was an upcharge. There is a Denny's across the street and a Cracker Barrel right next-door and those would be a better choice for the money. The TV only had streaming service. It was hard to find local programming. Older travelers without streaming experience might never find local programming. Every day at 7 am the garbage truck came right outside our window and it was LOUD. Look for a room in the lower numbers because that is the other end of the hotel. The A/C was out in the lobby and thankfully it was not extremely hot right now but hopefully, it will be fixed soon.

Overall the employees were very nice and accommodating. It is a nice property, fix the a/c for the lobby and give the continental breakfast to everyone. Located right next to the highway it is convenient to downtown, old town, and other areas.
Friends_and_family Family
10/10
Exceptional
10 May 2024
William
So, we stayed here because of the reviews being so good and it was on our way up I-25. It is conveniently off of I-25 and has restaurants near by. There is a restaurant inside the hotel which has great food as well. We have a little doggie, and that was another plus for us to be able to have him stay in our room for the night. Our double queen bed room was clean and comfy and spacious. The A/C and facilities all worked well except the water spout in the tub was loose and made us feel like it would come off of the wall if we weren't careful. The shower water pressure was very high which I liked. There is plenty of well lit parking and I felt our vehicles would be safe. The grounds are well maintained and beautiful.
A couple of issues we had were the unexpected surprise of having to pay $4 per night for parking. There is no free breakfast either, but they have a morning breakfast buffet for $16 ea if you want to dine in the hotel restaurant area. The elevator floors both needed to be replaced as the LVT flooring was separating and becoming a tripping hazard. I almost tripped on the floor in one of the elevators and reported it to the check-in desk which they quickly addressed.
The price for a room is fairly reasonable for this area and they didn't charge us half of the cost of the room with a ton of fees you would normally find in other large cities.
Overall, great place to stay and we will probably stay here again if we need a great hotel in Albuquerque.
Leisure Pet
8/10
Excellent
07 May 2024
Leeson

Good Stay

The location of the Hotel is great. The room was clean, and comfortable. If you love high pressure showers, this is the place for you. Only one issue I have is the fee for parking that was not included in the price, nor was it advertised. There is a $4 parking fee, which does not go to anything I can explain. I asked the front desk attendant if there was security that patrolled the lot at night and she said \"No.\" I asked what the parking fee was for and her rely was, \"the owner told us to start charging for it and we are.\" So be prepared to pay a separate parking fee which does not go to anything they can explain.
Self
8/10
Excellent
27 Apr 2024
Annette

Not the best sleep ever.

If you get a room facing the back of the hotel, the trash collectors make a lot of noise really early in the morning, and the toilets flush REALLY loud, you can hear your neighbor flushing and closing doors all night long. Didn't get very good sleep. The gap in the door is big enough you can see light ftom the hallway which makes you also hear the people coming in, not noise proof enough.
Partner
10/10
Exceptional
27 Apr 2024
James
The staff is very helpful. The room was very clean and the bathroom was in exceptional good cleanliness. I will stay here again.
Leisure Self
8/10
Excellent
27 Apr 2024
Rory
Overpriced and expensive breakfast
Business Self
8/10
Excellent
21 Apr 2024
George

Clean w/ great staff (not great owner)

Room and bathroom were very clean, however, the 4 individual keurig coffee containers had all been used and placed back on the coffee station. All 4 had very noticeable hole on top and bottom. Also when checking in, was informed of a charge for parking which was not posted on this app or on the corporate site. Was informed that charge was implemented by owner recently. Front desk staff was great and extremely understanding of my frustration with the unposted parking fee.
Bed and pillows were extremely comfortable, towels were clean and soft, and AC/heater worked great.
Friends_and_family Family
8/10
Excellent
14 Apr 2024
Deborah
The hotel is nice, clean, fairly modern. It is close to the freeway.
There is a small charge for parking. The breakfast is not free.
Leisure Partner
2/10
Poor
12 Apr 2024
Bill
I was prepared to give this property a rather average, humdrum review with some things I liked (pleasant staff, clean if stark room) and some things that I didn't (they have taken paperless to extremes and useful information on amenities, etc., could not be found in my room). However, that was before I discovered in the morning that my vehicle had been broken into overnight, and some belongings stolen in a typical \"smash and grab.\" The hotel, of course, disclaimed responsibility, which I expected, but also said that that part of the parking lot had no security cameras on it, which I did not. Under these circumstances, I will never stay there again.
Leisure Self
8/10
Excellent
09 Apr 2024
Nina
The restroom smelled like cigarette, I called the front desk and all they could say was \"I'm sorry about that\" I had a headache for the 1st day and a half (it was a non smoking room) The walls are very thin and you can hear the cleaning ladies talking very early in the morning.
Leisure Family
10/10
Exceptional
01 Apr 2024
Cathie
This property never disappoints. We have stayed several times and enjoyed it everytime
Leisure Partner
10/10
Exceptional
24 Mar 2024
Patsy
friendly staff
Leisure Family
10/10
Exceptional
24 Mar 2024
Chrissy
The place was clean and quiet, staff were people friendly.
Leisure Family
10/10
Exceptional
07 Mar 2024
ivan

Mid price

Very good stay
Friends_and_family Family
10/10
Exceptional
25 Feb 2024
Willie
Great stay nice people
Friends_and_family Family
6/10
Pleasant
28 Jan 2024
Kim
There was no parking available. And the barking dogs in the early morning was annoying.
Leisure Partner

Location & surroundings

Hilton Garden Inn Albuquerque/Journal Center
5320 San Antonio Drive Ne, Albuquerque, United States

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Hilton Garden Inn Albuquerque/Journal Center

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