Name: Crowne Plaza Albuquerque an IHG Hotel
Address: 1901 University Boulevard Ne, Albuquerque, 87102, US

10/10

Exceptional

01 Aug 2026

Laura

Great place.

2/10

Poor

31 Jul 2026

Carena

I encountered two nights of restless nights due to bed bugs infestation. At this time, I don’t think I will be credited for my stay as I am not a member of this hotel which I think is ridiculous. This is not right. Even if I were offered two free nights anytime at this hotel I still would not accept. I am traumatized by this incident.

4/10

Poor

30 Jul 2026

Laura

I am giving this rating because the front desk lady Melissa was pretty rude. My chip on my card has issues and only usually works for tap pay. So starting off she was rude about that and overall kind of snobby which I did not appreciate. I had to go to the sister hotel/the neighboring one to get told about the amenities and where they were. She actually gave me a map and was very nice over there. It was hard to get told where anything was by the staff at the crowne plaza. Also, I was told there were restaurants over the phone and they were not open when we got there.. the room was pretty nice apart from being dusty and there being white stains on the bed skirt. There also are no microwaves in the rooms. Their pool is nice, I will give them that, and the building and furniture is really nice and beds were comfy. I'm not opposed to staying there again, but I think there are better options that are cheaper by the airport that have more and better amenities.

2/10

Poor

27 Jul 2026

Denalda

Made reservations and when I got there to check in they didnt have my room available. Also wouldnt accept my chime card as payment

8/10

Excellent

20 Jul 2026

Jana

This was a good stay for what we wanted. The pool was excellent, it’s large and comfortable. Although the Monday we were there the landscapers go pretty late into the day so its harder to relax worth the noise. Tried breakfast at the restaurant and it was a mess, staff was overwhelmed (but the restaurant wasn’t busy 3 tables, 3 servers, breakfast. We didn’t go back. The cocktail lounge has a great happy hour and great jalapeno margaritas. Overall a great stay.

Friends_and_family Family

6/10

Pleasant

17 Jul 2026

Sheri

That was the first time I had stayed in that hotel. It was absolutely such an amazing view in the room that we had the only problem that I have a complaint about is that’s no matter what the room stayed very warm closer to 80°! So my sleep, and everyone else that was with me was not that good because it was way too hot. We tried adjusting the thermostat with no luck of getting into cool down at all! I think they definitely need to invest in possibly newer systems, but other than that, it was a great stay.

Partner

10/10

Exceptional

16 Jul 2026

Erin

Nice facilities (clean, comfortable rooms; pools; restaurant; room service; bar; and many little extras)! All staff, especially Antonia and Melissa, were incredibly accommodating, helpful and knowledgeable. Well-secured. Excellent value! Won’t stay anywhere else when in Albuquerque!

Family_with_children

10/10

Exceptional

15 Jul 2026

Jacqueline

I have nothing bad to say

Partner

10/10

Exceptional

13 Jul 2026

Michael

Sunsets were beautiful . Although we didn't use the pools they have two, as well as two exercise rooms. Wow. They were able to book us a room last minute for 4 days very impressive.

Friends_and_family Family

10/10

Exceptional

09 Jul 2026

Mirna

I felt like I was in Las Vegas, Nevada!! 10/10

Partner

8/10

Excellent

06 Jul 2026

Mylyle

It was beautiful inside

Self

10/10

Exceptional

05 Jul 2026

Jenna

Really good property close to the highway. Not a lot of traffic around it so it was easy to get to. There was a nightly security guard there driving around the parking lot.

Maybe 10 minutes away from downtown. The drive to get downtown had minor construction so the roads were bumpy, but didn’t bother me.

Partner

8/10

Excellent

04 Jul 2026

Paula M

Conveniently located and lots of parking. A big convention being held made the main restaurant off limits to other guests and the bar was full of conventioneers. Otherwise, it was clean and easy to get to.

Self

8/10

Excellent

03 Jul 2026

James

Older nice place

Self

10/10

Exceptional

30 Jun 2026

Pamela

we went to the Cantina for dinner and Salvador was the best bartender I’ve had in a long time. He was friendly and very professional. I would definitely come back because his service was Exceptional.. what happened a year? No interest is better.

Partner

10/10

Exceptional

29 Jun 2026

CarolAnn

We always stay here and never had any issues!!!

Friends_and_family Family

2/10

Poor

26 Jun 2026

LUIS

The location of this property is horrible and feels unsafe. I wished I had known.

Family_with_children

10/10

Exceptional

24 Jun 2026

William

Hotel was very comfortable and staff was friendly!

10/10

Exceptional

24 Jun 2026

Eloise

On business and only stayed one night

Self

8/10

Excellent

23 Jun 2026

Alastair

Lobby was recently renovated. Rrom

8/10

Excellent

21 Jun 2026

Jillian

My only complaint was trying to find things. We knew there was an indoor pool but couldnt find it until we went on a walk around the entire property and found it tucked away in a fitness center at the back of the complex, outside of the ballrooms. The outdoor pool was wonderful. The food choices were limited so we went out to eat which ended up being a great choice. Its close to everything we wanted to see. On our exploration of the city we went to the Candy Lady shop and got to meet the woman who made the \"meth\" for Breaking Bad and that was kinda cool, plus her shop had amazing fudge!

Family_with_children

10/10

Exceptional

20 Jun 2026

James

very nice hotel with on site restaurants

8/10

Excellent

16 Jun 2026

Jim

Elevators were slow and ice machines weren't working.

8/10

Excellent

16 Jun 2026

Louie

Overall it was a nice place

Family_with_children

10/10

Exceptional

14 Jun 2026

Gabriel

Friendliest staff Ive encountered in a long time. Great food, very considerate of us having a child and didnt charge extra to park our vehicle on property. Amazing stay

Friends_and_family Family

8/10

Excellent

14 Jun 2026

Brigette

Most the staff was Nice and helpful. For as much money as I spent staying there, the manager should have been a bit more compassionate.

Friends_and_family Family

8/10

Excellent

08 Jun 2026

Jason

I would definitely stay again

Friends_and_family Family

10/10

Exceptional

27 May 2026

John

I remember it as a premiere Hilton Hotel when I was a child in the 70s. It was a fun step back in time for me and now as a Crowne Plaza it’s still very well maintained.

Self

2/10

Poor

27 May 2026

Bradley

I didn't like the breakfast. The layout and asking for food from a server is not my idea of a breakfast buffet. I won't be back.

Business Self

8/10

Excellent

25 May 2026

Julie

Nice room and staff

Partner

8/10

Excellent

24 May 2026

Jeanine

Check in was super crazy but nice the manager came and began helping. Our room wasn’t ready but they called to let us know at the ball game that it was ready for us and we appreciated that. Just a crazy busy weekend for them

Partner

8/10

Excellent

23 May 2026

Anand

I think I enjoyed my stay here. It’s not super fancy but did its job. I would recommend maybe having a few healthier options in their snack bar but I was ok with whatever they had. The staff was very helpful and especially the folks who helped me with my luggage.

Self

8/10

Excellent

21 May 2026

Alex

This hotel was nice, and convenient to the highway. This was definitely an older hotel, and is in need of upgrades. The room was clean, but I could tell it was old. The walls had chip marks, and the carpet looked like it needed to be professionally cleaned. The bed and bathroom were very clean and the bed was comfortable. I would stay here again, it just needs to be updated.

Partner

8/10

Excellent

18 May 2026

Nathaniel

It was a pretty nice stay.

Friends_and_family Family

8/10

Excellent

17 May 2026

Sabrina

The staff and room was great, was sad that I paid for maid to order breakfast for 3 days and day 1 they changed to a Buffett because the hotel was full, so I didn’t even try on the other 2 days! But overall great stay.

Friends

10/10

Exceptional

15 May 2026

Deborah

Rey helpful, situated convenient, clean

Partner

10/10

Exceptional

15 May 2026

Deborah

Great staff at desk, very accommodating.

Family

8/10

Excellent

14 May 2026

Douglas

Room was in good shape, with a nice view of the mountains. AC on wall did not control room AC. That unit had its own control, on the unit. Sliding glass doors to balcony need work, seal running the length of the center of each door was not intact, this produced a haunted house sound when there was any wind of note. The room was clean, and everything worked. No problems sleeping.

10/10

Exceptional

13 May 2026

Sophia

Enjoyed Crown Plaza definitely go back!

Friends_and_family Family

8/10

Excellent

27 Apr 2026

Kristen

Rooms and common areas were kept very clean. Staff was friendly and helpful. Took one point off because there wasn’t ample parking—to be fair, I visited during a peak time (huge festival going on in town); also, there was a lot of noise late into the night coming from the downstairs lounge (the outside seating area is in the courtyard adjacent to the rooms).

Self

10/10

Exceptional

27 Apr 2026

Beatrice

Everything was perfect

Family_with_children

10/10

Exceptional

17 Apr 2026

Tamara

Great hotel!

Family_with_children

8/10

Excellent

01 Apr 2026

Sherill

Great hotel. Really GREAT location! Central to everything! Clean rooms. Great staff. Would stay again. My only issue was that my room was sub-artic. Changing the thermostat in the only did something like 8 hours later. I reported the issue to hotel staff and they engage maintenance.

Family

10/10

Exceptional

29 Mar 2026

Maureen

The hotel was awesome and clean. I liked the floor we stayed on and the bed was comfortable

Partner

8/10

Excellent

22 Mar 2026

Audrey

Property was nice a quiet.

Friends_and_family Family

2/10

Poor

22 Mar 2026

Justin

I’ve been trying to get a refund because the room we had had no AC. They couldn’t move us rooms so I had to book a new hotel, they said I would get a refund in the morning then they said they couldn’t do anything. It’s impossible to get ahold of support.

Family_with_children

10/10

Exceptional

20 Mar 2026

Punipuao

Amber, the Manager and her staff were very accommodating and everything was great. Thank you!

Friends_and_family Family

10/10

Exceptional

18 Mar 2026

Michael

The hotel was nice & clean. Staff was helpful & pleasant. The room was big & comfortable. The location was near downtown and old town, but not within walking distance.

Partner

10/10

Exceptional

17 Mar 2026

Olivia

Yes for sure

Partner

6/10

Pleasant

16 Mar 2026

Jaelen

Room was nice and comfy. Only problem was the draining. The tub and sink were clogged with hair. If those were fixed, it would’ve been a way better stay.

Family

6/10

Pleasant

16 Mar 2026

Michelle

Staff was friendly and worked hard on getting our room ready. There is no microwave or hairdryer in my room. You have to walk to front seat for microwave.

Friends_and_family Family

6/10

Pleasant

26 Feb 2026

Jesse

The noise from the traffic out side was loud. The room was cold and I could not adjust the temperature.

Self

10/10

Exceptional

24 Feb 2026

Iskra

Cleans rooms and friendly staff!

Self

10/10

Exceptional

20 Feb 2026

Alan

Always a great place to stay… wonderful staff.
Excellent restaurant and bar👍👍👍👍5*

8/10

Excellent

19 Feb 2026

Monica

The rooms are very clean and the staff is always kind

10/10

Exceptional

08 Feb 2026

Tonya

Clean room

Leisure Family_with_children

4/10

Poor

06 Feb 2026

Susan

Neglected hotel

Friends_and_family Friends

2/10

Poor

01 Feb 2026

Jesse

Room had a foul odor

Business_and_leisure Self

4/10

Poor

01 Feb 2026

janice

The room gave me the icks. Very dated with old carpeting and decior. Bed was lumpy and the heat did not work properlyheat did t

8/10

Excellent

21 Jan 2026

Joseph

The room was clean and quiet. Comfortable bed, with nice fluffy pillows. However, lights in the bathroom flicker, flicker, flicker before they finally come on. Then, one of the lights was burned out.
The Cantina served a very good meal. Enjoyed the ambiance. Great staff.
Had the Savory Oatmeal Bowl for breakfast, which was delicious. I highly recommend it. Restaurant and hotel staff were professional , helpful and friendly. Overall, I enjoyed my stay

Leisure Self

4/10

Poor

19 Jan 2026

Sandra

Older, dated hotel, kind of grimey

Leisure Family

8/10

Excellent

04 Jan 2026

Michael

Older property, current remodel, clean, nice place, convenient to I40 will stay there again

Leisure Family

6/10

Pleasant

02 Jan 2026

Curtis

No free breakfast. The bed was not comfortable, too hard. Room was clean, the staff was good.

Partner

8/10

Excellent

30 Dec 2025

Michelle Lee

We didn't eat breakfast but did have lunch and dinner a few times at the hotel. The food was very good and the restaurant staff were wonderful: polite and attentive.

Leisure Family

6/10

Pleasant

26 Dec 2025

Lorena

Unfortunately I needed a pet room ws I was traveling with my pet dog. I am extremely allergic to cats, soln as i walked into the room I started wheezing followed by cough and itchy. Luckily, I had my rescue inhaler and benadryl. This room was obviously not cleaned right. Long hair all over bathroom too, shower head was not working properly. Did not complain that night because all 4 of my kids were exhausted from traveling all day. Next morning I asked if i stayed an extra night if i can move to a non pet room although I had my small 8 pound dog due to my allergies, they said no. I had to check out at 6 am because I could not be there any longer. Keep in mind this pet room was in a temporary floor. Their usual pet floor is 1st floor (more ventilation) but was being remodeled.

8/10

Excellent

19 Dec 2025

Olivar

Everything was clean the staff was very nice would stay again

Business Partner

8/10

Excellent

16 Dec 2025

Jeff

We didn't buy breakfast. Not in the best part of town. Parking was limited temporarily.
Our room was nice and accommodating.

Leisure Partner

6/10

Pleasant

15 Dec 2025

Inocencio

The was very bad to much of hair of doogs or cats all over the place, not bottle of water and many other things sorry but there is what was it

8/10

Excellent

08 Dec 2025

David S

Great price, room very clean

Business

10/10

Exceptional

30 Nov 2025

Andrew Eric

Nice hotel. Great location. Very friendly staff. Good restaurant and bar

Self

10/10

Exceptional

27 Nov 2025

Makayla

Clean room and staff

Leisure Partner

6/10

Pleasant

20 Nov 2025

Charles

Room was fine, just a little out dated.
Staff was impeccable.
Should serve a complementary breakfast like the rest of the IHG locations do

10/10

Exceptional

16 Nov 2025

Joseph

The Staff was great

Business Partner

10/10

Exceptional

13 Nov 2025

Fikia

Nice staff, clean

8/10

Excellent

12 Nov 2025

Nicki

Staff was friendly

Partner

8/10

Excellent

10 Nov 2025

Martyn

Staff were helpful / hotel bit dated but everything seemed to work. Coffee in lobby a nice touch

Self

10/10

Exceptional

09 Nov 2025

Isaac

Great 👍

6/10

Pleasant

09 Nov 2025

caralyn

The staff was fine, everything’s just worn out. The shower is broken. The toilet is broken, it was just not a nice day.

Leisure Self

10/10

Exceptional

05 Nov 2025

Jesus J

Thank you for early check in and late check out.

Business

8/10

Excellent

05 Nov 2025

Jeffrey

Large room

8/10

Excellent

04 Nov 2025

Richard

Staff was very courteous. Helpful. Hotl was nice. Seemed in need of updating. But we enjoyed our stay.

Partner

10/10

Exceptional

02 Nov 2025

Austin-Arlo

Very nice hotel. Very good staff

10/10

Exceptional

02 Nov 2025

Annette

The room was not spotless. There was poop or throw up in the toilet. Bathroom was obviously used as toilet paper was unraveled and poop or throw up in the toilet. The bath gel was empty. Front desk reduced our rate. We appreciated that.

Partner

6/10

Pleasant

27 Oct 2025

Sydney

Another review said \"it is what you pay for\". I would agree it is a good hotel that is clean but if you know Albuquerque, this is not the safest area. However, they do have a security guard that patrols the parking lot at night which made me feel much better.

Business Self

6/10

Pleasant

27 Oct 2025

Russell

Whatever chemicals they use to hide the odor of this well worn hotel are so strong they made the stay very unpleasant. The rooms and hallways smell like a men's restroom at an aging airport. Super strong cleaning perfume smells. So strong, in fact, that even my clothing and my luggage smelled like it when I arrived back home. I have been airing out my luggage on my back porch but two days later the smell is still there.

Luckily we were out running around in town most of the time but it really made it hard to sleep at night due to the overpowering fumes, so much so that we had to sleep with the balcony door open. The freeway traffic noise was better than chocking on chemicals.

Friends_and_family Family

4/10

Poor

26 Oct 2025

Danny

Check in lady was rude. There was a huge cockroach in the room. the room was quiet. Parking was hard to find and tight.

Leisure Partner

10/10

Exceptional

25 Oct 2025

Juan

Close to where we needed to be and it's affordable. Close to the interstate so you can hear the traffic but I highly recommend!

Business Partner

4/10

Poor

24 Oct 2025

Carlos

No bar, breakfast wasn't free, room with musty smell, what appeared to be pubic hair on toilet lid, staff not very friendly. Will not stay in this hotel again.

Business

4/10

Poor

23 Oct 2025

Charlotte

It was like sleeping next to drag racing strip. The noise was terrible. When we arrived and asked for a luggage cart we we dismissed with they’re all in use. No suggestion of how long it would be. We found one ourselves.

10/10

Exceptional

21 Oct 2025

John

Great job.

Leisure Partner

6/10

Pleasant

20 Oct 2025

Joyce

Staff was nice. Locked out of room twice. Everyday I was billed a different price, when quoted specific price on line. FREE breakfast was not offered...I had to pay, and only one person greeting, seating and serving. Numerous clusters of homeless in the area. I would not choose to stay there again. Prices did not match the service.

Leisure Family

8/10

Excellent

18 Oct 2025

Irene

Clean quiet room and nice breakfast options

Leisure Self

6/10

Pleasant

17 Oct 2025

Karen

The staff were super friendly and helpful. The rooms are a bit tired, and the carpet had several large stains.

Business Self

4/10

Poor

17 Oct 2025

Michael

Terrible traffic noise at night
No internet on WiFi
Smallest trash cans in the world
Surprised they allowed to be called Crown Plaza

Leisure Partner

10/10

Exceptional

16 Oct 2025

Judy

Didn’t have drinks, felt that the parking lot was safe

Friends_and_family Family

8/10

Excellent

16 Oct 2025

Karen

Great

8/10

Excellent

15 Oct 2025

Jack

The place is a little dated and gets road noise but other than that was a good stay

Friends_and_family Family

10/10

Exceptional

15 Oct 2025

Samantha

It’s was very nice hotel I would’ve mind stay again

Friends_and_family Family

8/10

Excellent

14 Oct 2025

Jeffrey Richard

I wish it had been closer to restaurants other than the Mexican place on the corner.
It was nice tho. The breakfast and staff were all good.

Leisure Partner

10/10

Exceptional

13 Oct 2025

Altagracia

Room was great and updated. Liked that the bar was open late and dining was available. Great breakfast options in the restaurant and the portions were large. There was no where to walk to as property was next to freeway and industrial area.

Leisure Family