Name: Embassy Suites by Hilton Albuquerque
Address: 1000 Woodward Place Ne, Albuquerque, 87102, US

10/10

Exceptional

02 Aug 2026

Megan

clean and very nice

4/10

Poor

02 Aug 2026

Francisco

Me and many guests had to wait 2.5 hours to check in at the hotel because their computers were down. We had to park 2 streets away and walk a long way because there was a boxing match inside the hotel convention center, so the entire parking lot and surrounding streets were packed with cars. Staff seemed very confused and understaffed with all the guests that were very upset because their system was down. I had just driven 4 hours and had to wait 2.5 hours to get checked in. Never again. Also, Expedia was supposed to have a car rental ready for me, but Enterprise had no idea of a rental at all. I was charged by Expedia for a car rental at Enterprise, but they said there was no car booked by Expedia, so I had to rent one from Budget Rent a Car.

10/10

Exceptional

01 Aug 2026

Anson

Embassy suites was excellent as always,clean rooms,nice breakfast,and friendly staff.

10/10

Exceptional

31 Jul 2026

Anson

First of all,the staff was very friendly,the rooms were clean and of course breakfast was excellent.

10/10

Exceptional

30 Jul 2026

Kevin

They gave us a free drink in the evening and free breakfast. Rooms were great . My family was very happy with the stay

10/10

Exceptional

30 Jul 2026

Elba

Great all the way around!
Would recommend to anyone traveling to Albuquerque.

10/10

Exceptional

30 Jul 2026

Panhoia

The room was very clean. The staff were nice! Great place to stay.

6/10

Pleasant

30 Jul 2026

Lisa

Hotel was dirty this time. Food and trash left for days in commons area. Stains on carpet unattended. Ice machine didn’t work. Some of the staff were rude.

10/10

Exceptional

28 Jul 2026

Brenda

Friendliest staff !!!

8/10

Excellent

27 Jul 2026

Janet

Bathroom floor was sticky. I got a wet hand towel and the floor was filthy. Baseboards filthy, corners in bathroom were crusted with dirt and debris. Under the sink where towed were kept dead extremely dirty and the was dust on the plumbing pipes. The top if the backsplash was filthy. Room had not been dusted in a long time based on all the piled up dust on lamps, the bath amenities. Over all HORRIBLE. I am surprised that Hilton has excepted the condition of the hotel. They need to be excluded from under the Hilton umbrella. This hotel ruins the expectation of what embassy suites was.

10/10

Exceptional

26 Jul 2026

Jadyn

Very clean

6/10

Pleasant

26 Jul 2026

Oscar

Faciwas great Staff was good. We whad a false fire alarm, i understand this is not dude to the hotel or staff but clear instructions were not given. The biggest Issue we had was the hidden charge for parking. We already spent $200 for a room and it didn't come with parking? Just add it to the price of the room dont hide it. Get us to book a room then surprise us with $15 charge to have a vehicle in there parking lot.

10/10

Exceptional

24 Jul 2026

Catalina

⭐⭐⭐⭐⭐

Absolutely amazing stay! From the moment we checked in, the staff was welcoming, professional, and genuinely friendly. The room was spotless, beautifully decorated, and incredibly comfortable. Every area of the hotel was well maintained, and the amenities made our stay even better. The location was convenient, making it easy to explore the surrounding area. We truly felt relaxed and well taken care of throughout our visit. I would definitely stay here again and highly recommend this hotel to anyone looking for a comfortable and memorable experience.

10/10

Exceptional

23 Jul 2026

Tracy

When in the area I would definitely revisit this property! I enjoyed the layout of the property, ease of use to get to room and elevators, the openness and available cafe options for late night dining inside the property or nearby. The view was amazing to see all of the city when driving through.

10/10

Exceptional

23 Jul 2026

Nicholas

The breakfast was great!

10/10

Exceptional

23 Jul 2026

Deborah

The shower wasn’t clean and the carpet needs to be replaced. It was very shabby and worn out in the bedroom area, especially

10/10

Exceptional

22 Jul 2026

Derven

Everyone went above and beyond to make my stay comfortable

10/10

Exceptional

21 Jul 2026

Enoc

We always have a great experience

Family_with_children

4/10

Poor

21 Jul 2026

Ceil

the bathtub did not drain, very gross...
the bathroom sink drained super slow, very gross......

Family

10/10

Exceptional

21 Jul 2026

Alejandro

Stay here every time we are in Albuquerque

Family_with_children

10/10

Exceptional

21 Jul 2026

Becky

They were so pleasant when I checked in late in evening. After long day traveling was comforting.

10/10

Exceptional

20 Jul 2026

David

Check in was a breeze but I was told “our sales team oversold queen suites” and was given a king suite. You order a room based on your needs. Why is it offered if it won’t be available??? Otherwise, a/c batteries were dead and that was quickly fixed. The comfort, cleanliness, amenities and probably the best hotel breakfast we’ve ever had made this overnight stay a dream. Will be back.

Friends_and_family Family

10/10

Exceptional

19 Jul 2026

Alexander

I had a fantastic stay and would definitely return. The hotel is beautiful, especially the impressive atrium, and the suites are excellent. I particularly appreciated the isolated bedroom design; the sound insulation is top-notch, and the extra door effectively blocks out hallway noise.

The breakfast was a highlight, especially the made-to-order omelets from the chef. However, the breakfast area could benefit from better organization. There was a shortage of seating, and the staff cleared tables a bit too quickly—if you stand up to grab another item, your table might be cleared before you return. Adding a few more tables would greatly improve the experience.

Despite that small issue, it was a very positive stay, and I look forward to booking here again.

Partner

10/10

Exceptional

17 Jul 2026

millissa

Great hotel. Thank you so much

Friends_and_family Friends

8/10

Excellent

14 Jul 2026

Jose

the room was clean the breakfast was great

Partner

10/10

Exceptional

13 Jul 2026

Denise

I like staying at the Embassy Suits because they are always clean, the staff are always quick to help with anything needed, the breakfast in the morning is enjoyable and easy traveling with kids. Will stay again.

Family_with_children

8/10

Excellent

13 Jul 2026

Twila

The hotel was good, the environment. The front hostess was very nice and welcoming.
The downside, was Our room had a musty smell, seemed like the cleaning was rushed. Everything else was good and we enjoyed our one night stay due to an event we attended.

Partner

10/10

Exceptional

13 Jul 2026

Sherri

Great service

10/10

Exceptional

12 Jul 2026

Ivan

Clean room

Partner

4/10

Poor

12 Jul 2026

Hugh

There was so much noise in our room we could not sleep

Partner

10/10

Exceptional

12 Jul 2026

Andrea

We only stayed one night but we have stayed at other Embassy Suites and it was great as usual. There are 5 of us and we always fit perfectly in the suite with two queen.beds and a pullout couch. The amazing breakfast buffet and cook to order options are a big reason we stay at Embassy Suites. It is sooo much better than the typical hotel breakfast and for about the same price we would pay anywhere else. It is definitely less than if we stayed somewhere else and then had to go get breakfast for all of us. Hilton does a great job taking care of their customers..

Friends_and_family Family

10/10

Exceptional

12 Jul 2026

Greg

The staff was very helpful and friendly and breakfast was amazing

Partner

10/10

Exceptional

12 Jul 2026

Ashley

Everything was wonderful! Great stay, clean rooms, good breakfast!

Family_with_children

10/10

Exceptional

11 Jul 2026

Lori

Everything was perfect. Excellent breakfast

Pet

10/10

Exceptional

11 Jul 2026

Artie

Fun, clean, place yo stay

Family

10/10

Exceptional

11 Jul 2026

Jose

El desayuno fantástico, personal super amigable, buena experiencia

Family_with_children

10/10

Exceptional

09 Jul 2026

Eric

The staff was incredible and went out of their way to accommodate us when hotels.com dropped the ball with our reservation! They went above and beyond to make sure we were taken care of. I highly recommend this hotel!

Friends_and_family Family

10/10

Exceptional

09 Jul 2026

Lori

I usually stay at this Embassy every summer as I travel through Albuquerque. The staff at check in/out are always very pleasant and helpful.
The complimentary evening reception is always a nice welcome after a day of travel, and a variety of things to snack on before making dinner plans. The buffet breakfast is very good, with more than enough options to make everyone in my family happy. Both the evening reception and the breakfast are the two main reasons I continue to return to Embassy Suites.
This trip I was traveling with my two young grandchildren, and they had been looking forward to swimming in the pool. The pool was so crowded with older children screaming and splashing that we chose not to swim after all. But I did notice the water looked so cloudy that I wouldn't have wanted them to go into that water. Other than that, our rooms were great as was our stay.
Don't love the parking charge of $15 + tax per room. I had booked two rooms for my family, so $30 + dollars added to cost of my rooms.

Family_with_children

10/10

Exceptional

09 Jul 2026

Dixie

We only stayed one night due to our travels. It was very comfortable. We would stay again.

Family

10/10

Exceptional

08 Jul 2026

Mireya

Great breakfast, rooms, and staff

Family

10/10

Exceptional

08 Jul 2026

Ethan

There were three of us traveling, so we got a room where the bedroom was separate from the sleeper sofa and it was very nice regarding space and privacy! The only thing I didn't like was there didn't seem to be a trash can in the bathroom. Other than that, it was perfect!

Friends

10/10

Exceptional

08 Jul 2026

Barbara

Everything was excellent

Family

4/10

Poor

06 Jul 2026

Kyle Christopher

Rooms needs to be cleaned out and addressed the housekeeping needs. We usually stay at this hotel once every two weeks and we started noticing that rooms are not being cleaned properly.

Business Self

4/10

Poor

06 Jul 2026

Patricia

Upon walking up to the door there was a dirty plate outside making me question if the room was empty. The room we stayed in had ants in the bathroom. It also was not cleaned well as there was a hair tie behind the toilet and dust. Also the floors had grim marks from not being cleaned well in the corners.
The halls floors were dirty.
Outside there was beer bottle and garbage in the grass and planters.
I said something to the staff and was told, oh okay we will take care of it. Nothing happened.
Also, being charge for parking is a joke. Where else am I supposed to park? And no one told me ahead of time.

Family_with_children

10/10

Exceptional

06 Jul 2026

Noelle

Room was clean

Family

10/10

Exceptional

05 Jul 2026

Tomas

I must admit that when I arrived, the room I had purchased was not available and I was disappointed. However, Geoffrey, the manager promised to make it right, and he and his staff did exactly that. The initial room was suboptimal, and they immediately switched me to a comparable room with similar amenities and offered to comp dinner and issue a refund. All of which was unnecessary because I didn't want any freebies, the staff's actions alone were compensation enough. The staff went above and beyond, were always cordial and willing to help, and my family and I had a great stay. The room was clean and tidy, the food from the restaurant was delicious, as was the complimentary full breakfast. The bar was a little pricey, but the atmosphere was was quite pleasant. All in all, an excellent stay!!! Thanks again Geoffrey from Las Vegas, great work in the land of mañana!

Family_with_children

10/10

Exceptional

05 Jul 2026

reine

The breakfast was great and the room clean

Family_with_children

10/10

Exceptional

05 Jul 2026

Alexandria

The staff were so amazing and helpful! Right from check in, I am being offered items and throughout my stay being checked on to see how I am enjoying my stay! Beautiful property and I’m glad I decided to stay! Thank you!

Friends_and_family Family

10/10

Exceptional

03 Jul 2026

Maria

The water pressure in the shower was very low. The breakfast was excellent.

Partner

8/10

Excellent

03 Jul 2026

Eddie

We stay 2x year every year. Love the place. Only issue this time was tile floors were dirty and sticky. So much so that we stuck to the floor. Had to go get towels after checking in at midnight and wipe down the floors.

Partner

10/10

Exceptional

03 Jul 2026

charles

Overall a great experience. Liked the fact they had a bar although drinks are pricey but I guess that’s normal for hotels. Room was great except for really dusty behind the end tables next to the bed. Easy to see from the bed. Nothing really walkable to eat but a quick drive gets you to a lot of places. Overall a solid experience.

Self

10/10

Exceptional

01 Jul 2026

Amber

The hotel was great for our overnight stay. I wished we were staying longer to enjoy their amenities. The staff was very nice and it’s a plus that they are dog friendly. You wouldn’t have known they allow pets because there was no yucky smell like many other hotels who allow dogs.

Friends_and_family Family

10/10

Exceptional

01 Jul 2026

Mary

Breakfast was fresh and delicious.

Family

10/10

Exceptional

01 Jul 2026

Nancy

Beautiful hotel. Clean rooms.

Partner

10/10

Exceptional

30 Jun 2026

Susan

Breakfast was excellent. Work out room was nice — they had refrigerated moist towels to use.

Family_with_children

8/10

Excellent

29 Jun 2026

Duyen

Everything nice, good location.

Friends

10/10

Exceptional

29 Jun 2026

Alice

Great hotel! Great staff and great food!

Friends_and_family Family

10/10

Exceptional

28 Jun 2026

Sydney

I love the Embassy Suites and the Albuquerque location did not disappoint. The rooms are clean, comfortable and quiet and I love the amenities they provide. I want to give a shout out to the omelet chef; he was great!

Partner

8/10

Excellent

28 Jun 2026

Rebecca

It was pretty clean but I did find hair in the bathroom. We unpacked the sheets for the couch bed and they were used and dirty, asked for some extra blankets they never came. We also needed more towels because there weren’t any at the pool they never brought them.
We walked in and the air conditioner wasn’t working, they did send a maintenance man up right away and he fixed that.
Overall it was a good stay. We will be staying again but hope for a little cleaner bathroom.

Family_with_children

2/10

Poor

26 Jun 2026

Glenda

The beds wear terrible the water pressure was terrible we would never stay at this location again

Family_with_children

8/10

Excellent

26 Jun 2026

Rena

Even though I paid more to get two beds, there were non available when I showed up. I should've been reimbursed the difference or the room shouldn't even have been posted as available.

Family_with_children

6/10

Pleasant

25 Jun 2026

Becky

We booked a King sized bedroom online but the staff gave us two queen size bed and the bedsheets were crumpled:-) We used to stay with Embassy suites whenever we go on vacation because we like their suite room and good service but this time we were disappointed and we're not happy with our stay:-(

Family

10/10

Exceptional

24 Jun 2026

Jacob

Would stay here again and again.!!!

Friends_and_family Family

10/10

Exceptional

21 Jun 2026

Jaimie

Staff was very helpful!

Family_with_children

10/10

Exceptional

21 Jun 2026

Gayle

Donovan was our server. He was such a pleasant and enjoyable person! He was attentive and made it a point to learn our names and needs. Because of him we made it a point to eat dinner in the hotel every night. He is definitely an asset and Excellant representative of Embassay’s branding. We recommend any recognition be granted to Donovan for his Excellant service.

Friends_and_family Friends

10/10

Exceptional

21 Jun 2026

Maria

Everything was great staff was compassionate n understanding great stay

Partner

8/10

Excellent

20 Jun 2026

Kimberly

My only discrepancy was the television reception was in and out, so relaxing and watching a little television was out of the question. Fix it was beyond the scope of the repairman, it was a connection issue.
Outside of that, my stay was short and sweet.

Friends_and_family Family

6/10

Pleasant

20 Jun 2026

Peter D

The room was spacious. Breakfast was terrific. Our room did not have the included microwave. One was eventually brought but it didn't work. The replacement microwave worked but had problems. Housekeeping never made our bed. We found a shard of glass on the carpet when we arrived. Didn't know they charged $15 a day to park until we checked out.

Partner

6/10

Pleasant

19 Jun 2026

Ginger

An older property but staff fantastic & breakfast wonderful. We had 2 small dogs but…our room smelled of bleach & urine plus 98% sure the room had fleas!!! My dogs do not have fleas I know as I treat them for them regularly nor do they use the restroom indoors. Very disappointing & grossed out in the room.

Pet

2/10

Poor

18 Jun 2026

Claudia

Charged for parking and reservation was for 2 beds and only had a 1 bed with a roll out couch

Family

10/10

Exceptional

17 Jun 2026

DAVID

Dinner in their restaurant was excellent!!

Family

10/10

Exceptional

16 Jun 2026

J'Cory

Na

8/10

Excellent

14 Jun 2026

Nicholas

The hotel was great. Using Expedia to book the room was NOT! I am officially done using Expedia. We purchased a very specific room on Expedia to accommodate two young boys with special needs, my wife, and myself who has my own specific medical needs. Upon arriving at the hotel at around 10:30 pm, we were told by the hotel that the room Expedia sold us earlier that afternoon, had not been available for at least a week. They reported that Expedia was starting to do this more and more. Mixing up reservations, booking rooms that aren't available. The hotel staff was very friendly and apologetic, wanting to do more but they were completely booked. The Expedia staff on the other hand, despite the false advertising and selling us a room that wasn't adequate for our needs, resulting in a very bad nights sleep and some medical issues that next day as a result, seemed to do very little to help. Well... they did offer to try and find a similar room in Albuquerque at 11:30 at night if we wanted to gather everything and take that gamble. At that point I didn't trust Expedia to find us anything better. I was told I could not get a refund since the reservation was canceled, even though they sold me something that didn't exist. Only told they could try and contact the hotel to get me a refund in the difference of the price of the two rooms. Only, the room we ended up would have been $15 more than what I already paid. So there was no money to be refunded. Expedia = Buyer beware

Family_with_children

10/10

Exceptional

14 Jun 2026

Josiah

Locations is spacious and quiet. Everyone was polite and helpful. Drinks and food were good.

Friends

8/10

Excellent

12 Jun 2026

Joan

The hotel is adjacent to I-25, but it and our room were quiet. We could not see the Sandia mountains from our \"mountain view\" room on the 2nd floor--you need to be on a higher floor to see over the highway. The hotel was booked when we arrived about 1/2 hour before check-in time. The staff did their best, but we had to wait about 30 mins. after check-in time for our room. There were no luggage carts available -- it's a large facility so the hotel could use more of them -- so we had to make several trips to our room. The workout room had the usual equipment. However, there was only 1 mat for floor work and no free weights between 5 lbs. and 10 lbs. The breakfast, which was included, was exceptional with extensive hot and cold offerings! The made-to-order chefs were amazingly fast and the food was delicious. The hotel rooms all face an interior atrium with a fountain feature. Self-parking was available at $15/night.

Friends_and_family Family

2/10

Poor

09 Jun 2026

Maria

From all the times I have stayed at the Embassy this last time was awful, the air conditioner did not work, we went and reported it down stairs 3 times, there was no trash in bathroom, the TV in the bedroom did not work, there was popcorn on the couch the entire night the temperature was 84. Management said they were going to discount the room that has not happened.

Partner

10/10

Exceptional

09 Jun 2026

Vonnie

Great experience very clean and staff is very helpful

Friends_and_family Family

10/10

Exceptional

08 Jun 2026

Lauren

Great staff for morning breakfast and at service desk.

Family_with_children

10/10

Exceptional

08 Jun 2026

William

It was a very nice property, very accessible from I15. Staff were friendly andhelpful.

Family

10/10

Exceptional

07 Jun 2026

Joseph

We stay often at Embassy Suites. This was one of the better properties. Great front desk staff. Very clean rooms. The breakfast area staff was amazing. We felt like we were at expensive breakfast restaurant with their level of service. The lady working that omelet station was awesome, especially.

Friends_and_family Family

10/10

Exceptional

07 Jun 2026

Doris

Wonderful facility and staff. Great customer service.

Partner

10/10

Exceptional

07 Jun 2026

Jesus

Clean environment good breakfast

Friends_and_family Family

10/10

Exceptional

07 Jun 2026

Noe

Breakfast is very good.

6/10

Pleasant

07 Jun 2026

Davilene

Our room was alright..the cleanliness of the room was not so great.. the bathroom shower was dirty.. make up residue and blood was on the walls.. and hair all over still.. there was also a sewing needle on the floor.. lucky no one stepped on it..
the staff was great and they were on it right away to fix the problem..

Friends_and_family Family

8/10

Excellent

05 Jun 2026

Daniela

It was a really nice hotel! I like that they personalized the TVs in the suite with my name.

Partner

2/10

Poor

05 Jun 2026

GUSTAVO

Pool needs to be fixed a light inside pool is hanging out.

Family_with_children

10/10

Exceptional

04 Jun 2026

Andrea

We always enjoy our stay in Albuquerque. My husband loves Embassy Suites. The rooms are clean and spacious and the breakfast is delicious. We definitely recommend this hotel.

Partner

8/10

Excellent

03 Jun 2026

Dennis

The accommodations were very good. My wife &I didn’t get down to the breakfast until 9:15, but we figure we could grab something anyway. Your breakfast staff was already taking taking down the food line and 20 after everything was put away. We scape up the last of the eggs and the last of the bacon. We did get some coffee. What happened to 9:30?

Family

10/10

Exceptional

03 Jun 2026

Leland K

Great staff and a shout out to Scotty from the front desk for his outstanding customer service! We loved our stay and appreciate the room and accommodations too. We enjoyed the breakfast the next morning. The room was exceptional! We liked the Tipping QR code option but wish it was easier to identify staff to properly tip those that directly helped us. We loved the location of the hotel and the view too. Check out was simple too. We thank the dining room team of Michael and Stephen for their great support of meal selection and options and their extremely kind professionalism in regards to making sure we had all we needed in our evening meal!

Family_with_children

10/10

Exceptional

02 Jun 2026

Ruben

The rooms and facilities were clean. The staff was very helpful. The breakfast and made to order eggs were eggxcellent.

10/10

Exceptional

02 Jun 2026

Kate

We enjoyed our stay. The room was clean and beds comfortable. The tvs were easy to use. We appreciated the staff bringing extra towels. We enjoyed the evening reception and breakfast.

Family_with_children

10/10

Exceptional

02 Jun 2026

Tasha

This property is over 20 years old; however, it has been maintained beautifully. The staff was friendly, rooms were clean, and the breakfast was delicious.

Family_with_children

10/10

Exceptional

02 Jun 2026

Maxine

The most important thing for me was how quiet the rooms are. This is an all suite hotel so all rooms have a living room w/ kitchenette and separate bedroom. If you have the bedroom door closed, you can’t hear people walking to and from their room, which was a huge plus to me. The hotel offers two complementary cocktails during the evening get together (I forget what it’s called) and also free made to order breakfast in the morning. Would definitely recommend this hotel to anybody asking.

Self

10/10

Exceptional

01 Jun 2026

Tamera

Nice breakfast and everything snacks with cocktails. Everyone was very helpful.

Partner

10/10

Exceptional

01 Jun 2026

Scott

Everyone and everything was great. The restaurant menu and food was acceptable.

Self

10/10

Exceptional

01 Jun 2026

Aracely

Rooms are clean & spacious for a perfect stay. They offer complementary cocktail in the late afternoon & breakfast in the morning. Staff is very nice & helpful.

Partner

10/10

Exceptional

31 May 2026

Judith

Really enjoyed the staff. Very personable!

Partner

10/10

Exceptional

31 May 2026

Roger

Excellent stay. Only complaint is that the charge is too high for a dog stay.