Name: DoubleTree by Hilton Hotel Albuquerque
Address: 201 Marquette Avenue Northwest, Albuquerque, 87102, US

8/10

Excellent

01 Aug 2026

James

Ftcinuv

6/10

Pleasant

01 Aug 2026

Eric

The supervisor Shannon was very rude. She definitely discriminated on me. She asked who was next in line as their systems were down when I said I was she went around asking everyone even though the other people said I was next.

4/10

Poor

31 Jul 2026

Randy

The room smelled of urine, the sheets were stained, pillows were without protectors and dingy yellow. There was also a random hair on the ceiling. I would not return to this hotel.

10/10

Exceptional

29 Jul 2026

Caroline

Thank you for the stay and I appreciate that you allow dogs. It’s hard to find good quality hotels that do.

2/10

Poor

28 Jul 2026

Robert

When we checked in, I genuinely check the room to include the bathroom. The toilet didnt flush. I asked to send maintenance while I went out to dinner. Later that night, I came back to the room. Toilet still not working. I called the front desk and was told maintenance has gone home. When I asked if I could get a plunger I was told they were locked up. I asked, \"what have you done in the past for other guest?\" I was told, \"I don't know. What do you want me to do?\" I was in awe. Then was told to use the bathroom in the lobby. We also had to pay $20 dollars a night for parking in a lot with signs that read, We are not responsible for break in or damages to vehicles. Park at your own risk. They had a security both with no security guard in it. All boarded up. The hallway to our room smelled like urine. This was the Absolute Worst Hotel I have Ever stayed in. Needless to say, I checked out the next day and went to a far better hotel. This Double Tree was more like a run down Motel. They should burn it down.

6/10

Pleasant

26 Jul 2026

Jacquelen

Room was not cleaned, AC did not work.

10/10

Exceptional

25 Jul 2026

Traver

Great stay for my college son and his dog. Friendly, clean and accommodating. The staff is always respectful and they never have issues checking in!

8/10

Excellent

22 Jul 2026

Jeremiah

A bit dated but still nice. Needs a renovation if they expect people to be happy with the price.

4/10

Poor

19 Jul 2026

Ray

I want checking in the two girls at the front desk was very nice after checking in later that evening I went to take a shower and they were absolutely a trickle of water coming out of the shower and reporting it to the front desk. The lady didn’t seem to too much. Care said she would have maintenance to look at it upon returning back to the hotel. I proceed to check the water pressure. Seems like nothing was done for the water pressure. I also paid $20 a day for pay. parking at the hotel upon returning to the hotel there was absolutely no parking. I ended up having to park a block and a half away in the Civic Center parking garage to me didn’t seem like it was a very safe area, especially for women and children that was not accompany by a man

10/10

Exceptional

17 Jul 2026

Juanita

Just loved the staff that worked there from the front desk to the housekeeping they all were nice and friendly!!

Partner

4/10

Poor

13 Jul 2026

Christopher

The bathroom was not clean and the faucet was so loose that it was practically falling off

Self

10/10

Exceptional

12 Jul 2026

David

Friendly service.

Family

10/10

Exceptional

12 Jul 2026

Sky

Good rooms

Family_with_children

8/10

Excellent

05 Jul 2026

Elisabeth

Our stay was fine. There were a few things that were annoying such as the electrical outlets mostly not working properly, wasn’t cra about the shower head, a/c just ok, the shuttle service was cancelled & that was a great perk that we looked forward to for back & forth to the airport. All in all the trip itself was great, food, drinks wonderful !

Friends

10/10

Exceptional

21 Jun 2026

Joshua

Clean room, friendly staff that made check in and check out easy. Centrally located for downtown ABQ adventures.

Self

8/10

Excellent

20 Jun 2026

Lisa

Nice room. Good location for our needs. Onsite affordable parking. Will stay again.

Partner

4/10

Poor

18 Jun 2026

Wendy

I got a key for a room that was occupied. I walked in on a man already sleeping in the room. I've never has such a bad experience. Good luck finding parking, you have to drive around to find one and then walk to the hotel. Most inconvenient stay of my life, never again. There's other hotels, go anywhere but here!

Family_with_children

8/10

Excellent

17 Jun 2026

Jerome

Front desk was great parking was bad because of the car show but overall will be back

Family_with_children

10/10

Exceptional

16 Jun 2026

Raymond

Clean room and friendly staff

Self

10/10

Exceptional

15 Jun 2026

Estevan

Front desk lady was amazing and very helpful!

Partner

6/10

Pleasant

15 Jun 2026

Roy

Good size room, nice entrance with cafe and bar. Parking was a problem. Paid for parking then was not able to find a spot. It was easy to get reimbursed but the inconvenience was not expected.

Family

10/10

Exceptional

12 Jun 2026

Jaime

There was was no breakfast service open. Unfortunate for travelers

Partner

10/10

Exceptional

10 Jun 2026

David

Great place to stay. I will us again

Family_with_children

6/10

Pleasant

08 Jun 2026

George

It's fine. It's dated. Front desk manager is fantastic.

Self

10/10

Exceptional

07 Jun 2026

Diego

No breakfast a little coffee shop but nothing more.

Friends_and_family Friends

10/10

Exceptional

07 Jun 2026

Melvin

It was a great place to stay and sleep have breakfast and swimming

6/10

Pleasant

06 Jun 2026

Stephen

Staff was polite but not super useful. In my opinion the staff have an idea of norms, such as parking issues, that someone not from the area understand. Asking for clarity became an inconvenience to the staff member.

Self

10/10

Exceptional

05 Jun 2026

Amber

Nice rooms

Self

10/10

Exceptional

01 Jun 2026

Ashley

We loved it and definitely will be staying there again next time

Partner

8/10

Excellent

25 May 2026

Stever

I liked the friendly staff, the restaurant was convenient. though limited menu options with zero desert selections. the dining area carpet was dirty, as in not vacuumed, I moved the table where I sat and two French fries and other crumbs were exposed, apparently quite some time since the tables were cleaned underneath. dining staff was pleasant. the food was okay. walking distance to the courthouse was one of the main reasons for choosing this property. the hotel room was nice, I like the fact that the bathroom is in the back of the room and not right when you enter. one thing I was disappointed in was the absence of a sitting chair, to rest or read from while relaxing. the work station was adequate though the chair was not comfortable. driving in towards the hotel, homeless camped out on the sidewalks, only a couple of blocks from the sheriff station. disappointed in the twenty dollars a day parking. not revealed on the booking.

Business

10/10

Exceptional

21 May 2026

Barbara

Great stay please was great

Friends_and_family Family

10/10

Exceptional

20 May 2026

Matthew

Clean room & great views of the city. Refrigerator wasnt working in the room. Maintainence was able to bring me a new one quickly.

Self

6/10

Pleasant

20 May 2026

devin

the rooms were old. parking was HORRIBLE. there was no breakfast. staff was nice. hotel does not acommodate gift cards as a form of payment.

Friends_and_family Family

6/10

Pleasant

18 May 2026

Alexandra

Front staff was very rude, would not let us check in early but accepted plenty of other guests while we sat in the lobby for over an hour. Mind you we were in town for less than 24hours. The reservation was paid in full and when asked for access to the pool to wait for our room to be ready they denied our request. When asked to check in our room (Mountain View) after waiting and watching other guests get there keys, they said it wasn’t ready yet but we could change to the standard room. When we agree to change to a standard room and headed to the “standard room” it turned out to be the Mountain View room. We waiting in the lobby the entire time while our room had been ready. The room was great. Front desk was rude and lacked any sort of customer service.

10/10

Exceptional

18 May 2026

Elaine

Everything was great! Definitely will stay again!

4/10

Poor

18 May 2026

Evan

No actual breakfast

4/10

Poor

18 May 2026

Leslie

Check in was slow and understaffed. The hotel was oversold and they were struggling with that.
Keys were not working. Staff was short with guests and keys not working is not a guest's problem.
Public space is not inviting and not up to Hilton's standards.
Bathroom floor was dirty. Shower head didn't work well. Water pressure was good one moment and bad the next. Towels were over laundred and past their best use.
Carpet in room is tired.
3 of 4 elevators were working. With a 15 floor full hotel - makes it slow getting around.
Charged $20 a day for parking but because there are so few spots we ended up parking down the street in a public UNDERGROUND parking garage. If you are a single woman it is dangerous to park there and then walk the 2 blocks to the hotel at night. The hotel was worried about their parking lot because they had 2 security guards out front but they are happy to send someone at night to a parking garage that is not monitored. The other issue we discovered there is a sign on the lower level of the garage pointing to the hotel and an entrance but it was locked and our key didn't open it. Which means you are wondering around a poorly lite, underground parking lot looking for the exit. The hotel did give us a code to exit. My guess the city doesn't charge them $20 a day to use.
I am sure when the property was built it was a top notch hotel but it is not anymore.

Partner

4/10

Poor

14 May 2026

Maria

Air conditioning on keeps the pungent rug smell away.

Family

10/10

Exceptional

10 May 2026

Cyndy

The stay was great! Everything was clean, easy, and quick. The staff was so amazing and the night manager tried her best and succeeded at getting us a playpen for my babygirl to sleep in even with the hiccup they ran into. They were all friendly and the nightly cleaning was the best!

Friends_and_family Family

8/10

Excellent

10 May 2026

Frank

Room was clean

Self

8/10

Excellent

07 May 2026

Kristina

Staff was always very helpful and friendly.

I didn't like the one and only restaurant choice. There were not many food choices and waitress was not attentive at all. We were tired after travelling all day and just wanted a good meal at the hotel and go up to our rooms right after. But the dinner choices weren't very good, and there were not any restaurants close enough to walk to.

Friends

6/10

Pleasant

04 May 2026

Victoria

The parking situation was absolutely awful and the front desk person was incredibly rude and dry. Our entire interaction at check in was about 20 words total. On our check out day, I asked for the cost of a late check out and they declined which was fine, but they told me “do you not know how many people have requested late check out today? We will not be granting any more.” I replied I didn’t know because I don’t work there and was just inquiring. The room was fine and clean, just the people made the stay unwelcoming

4/10

Poor

04 May 2026

Stephanie

Parking was horrendous

8/10

Excellent

04 May 2026

Amy

Kids Sports trip, we enjoyed our stay and staff was very helpful. Just a little worn down. But all in all it was enjoyable and comfortable. Definitely felt safe.

Friends_and_family Family

2/10

Poor

04 May 2026

Morgan

Evening staff and bartenders are great. Daytime staff were rude and condescending. I asked for a late check out instead of a simple \"no, I'm sorry\". She went on a condescending rant and smirked informing me how many guests were there and how everyone was asking and they were telling everyone no. The elevators are a joke. Only three work and take forever. Parking is non-existent. The lower lobby is completely roped off. The toilet flapper was broken. There was a rotten apple under the bed. No cookies every time we checked. Showerhead was moldy. Housekeeping switched out towels but forgot to replace the washcloths and hand towels. If you call the front desk for any amenitie (coffee pods, towels, etc.), they tell you to come downstairs and get it yourself. All of these things are not what you'd expect from a high end downtown hotel. It's giving more low budget motel vibes. The barista at the Starbucks downstairs is sweet but every order takes at least 20-30 minutes. Been staying here for the last 3 years for tournaments at the convention center. This will be my last. It has progressively gone downhill for the last 3 years.

Family_with_children

4/10

Poor

03 May 2026

Danielle

I don’t think they’re cleaning between guests and the parking is a scam because there was nowhere to park and they send it to an overflow lot that is half the price to begin with. Our floor was very dirty and the bed coverings as well. Stained with red spots, oil or something else leaving an outline, what looked like dead skin and hairs, and black streaks. Parking is cheaper across the street and the validation code given to us did not work so we had to pay to get out then request a refund from the hotel. Multiple issues, staff was nice but it was very slow checking in and my dates were somehow selected for a day after we got there. My mom also had a lady and 2 others walk into her room while they were sleeping, so they gave their room to someone else while it was already occupied and again had not been cleaned prior to checking in a new guest. Obviously big red flags. I would not recommend.

Partner

6/10

Pleasant

02 May 2026

jessica

There were no towels at all in my room, which I didn’t notice until after getting in the shower and had nothing to dry myself with. This was a real problem for me
.

Friends_and_family Family

10/10

Exceptional

30 Apr 2026

Pedro

The bar was very nice. Friendly staff. First time there an won’t be the last.

Partner

4/10

Poor

26 Apr 2026

Satoko

Our room was below the laundry area for sure. we kept hearing washing machine all day. In the morning at 6:10am we started hearing the sound of something being slammed against the floor in the room directly overhead. It was loud. The noise kept on and off and after 45 minutes or so, we heard someone yelled and the noise finally stopped. We wish we had been told in advance about this, but not happening at 6am.

Family

6/10

Pleasant

26 Apr 2026

Morgan

It's a nice hotel but it feels like it's gone downhill in the last few years that we've been staying there. This time the elevators are a problem. No more breakfast buffet. I needed more coffee pods. I called the front desk and was told to go get it myself or wait for several hours. The floor around the toilet was dirty and the HVAC unit rattled all night. Parking is slim picking and always a nightmare. Only perk is that it is walking distance to the convention center.

Family_with_children

10/10

Exceptional

19 Apr 2026

Nekeidra

Pretty nice property. Could use some upgrading, however.

Business

10/10

Exceptional

14 Apr 2026

Malena

👍

Partner

10/10

Exceptional

13 Apr 2026

Carmen

Great customer service, clean Hotel, there was a high pitched squealing coming from the toilet as the water was filling up but then it went off once it was full, definitely a plumbing issue. Love there fresh warm cookies upon checking in. I’ve stayed there several times and will continue to stay there.

Family

8/10

Excellent

05 Apr 2026

Michael

Nice place but no coffee bar it was close

Partner

10/10

Exceptional

28 Mar 2026

Jose Roberto

Great

4/10

Poor

27 Mar 2026

Hannah

Staff was really nice and really helpful lobby was really nice but very deceiving rooms are terrible. Need to be updated and they need to get better cleaners

Friends

8/10

Excellent

25 Mar 2026

Idris

don’t know about pets. i didn’t bring one. Hospital was easy to get to and from. My husband was hospitalized in albq for bypass surgery hence my stay at your facility.

Partner

8/10

Excellent

23 Mar 2026

Stefan

na

Partner

10/10

Exceptional

23 Mar 2026

Laurie

Staff was great- it is in the government center /convention center part of town, so I got some steps in getting to restaurants. It was, however an excellent value for the money.

Family

10/10

Exceptional

22 Mar 2026

Ximena

Staff members were very friendly

10/10

Exceptional

21 Mar 2026

Stacye

This is such a great property for when you have a conference quick access

Family

8/10

Excellent

19 Mar 2026

Valerie

Really nice , for the price we expected a pool but it was closed for the season . Other wise in a very convenient location and i would stay again .

Family_with_children

10/10

Exceptional

19 Mar 2026

Debra

It was just an overnight stay but a very pleasant one. Very comfortable. Great location.

Partner

10/10

Exceptional

19 Mar 2026

David

Amazing staff and clean room only downside was the one elevator in service

2/10

Poor

18 Mar 2026

Amanda

Rooms weren’t clean. Had to wait longer than check-in time was there to help with school activity keys didn’t work very loud. I got lost because security let me the wrong direction.

Self

10/10

Exceptional

18 Mar 2026

Erin

Was an excellent stay! Parking is a.bit difficult if you drive a bigger vehicle.

Family_with_children

10/10

Exceptional

17 Mar 2026

Jon

Very convenient access to concert venue.

Partner

10/10

Exceptional

16 Mar 2026

James

Very nice stay!
All GOOD!
We had an awesome Cadillac Margerita in the bar.
Love to have a few drinks and be able to easily walk to the Kiva and see a show. No Driving!
If you pay the $20.00 to park is great, but sometimes challenging to find an open space.

Partner

6/10

Pleasant

11 Mar 2026

Kimberly

This stay fell well below expectations for a DoubleTree. Housekeeping never offered to clean the room during our stay, and none of the housekeeping staff we encountered spoke English, which made requesting basic toiletries extremely difficult. When our shower gel ran out, we couldn't even communicate what we needed. Basic service and communication should not be a challenge at a hotel of this brand.

Friends

10/10

Exceptional

01 Mar 2026

Irma

All was great in general the room, staff except you have to pay for parking $20 a day that is ridiculous unheard off & it’s not mentioned when you book online until you get there…..

Friends_and_family Family

8/10

Excellent

24 Feb 2026

Ross

Yes

6/10

Pleasant

23 Feb 2026

Andres

The toilet was not working properly and it created a mess with water and over flow. Everything else was great, just a bad first experience upon arrival.

Partner

6/10

Pleasant

20 Feb 2026

Harish

Room was specious and clean. We arrived a little early and called them if we can check in early but were told they are backed up so we reached after 4. When we got to our check in at 4:30 we were told the room is still not ready and we had to wait. We said we have to be somewhere and get ready before that. Finally we were given the room.

10/10

Exceptional

16 Feb 2026

Mario

The place was great. The fact that its connected to the convention center is a big plus. Beds were comfortable.

8/10

Excellent

15 Feb 2026

Daniel

Staff was not attentive but in the end our concerns were addressed.

4/10

Poor

15 Feb 2026

Saul

Was cozy. I’ll give it that . Very . Breakfast isn’t included. So the the bar has a sitting area to order. I didn’t eat but the other parents did . Wasn’t all that they said . Parking is very hard to find . So high probability you’ll pay 22.00 for 24 hours . Oh and room has no microwave…. Cmon !

Friends_and_family Family

8/10

Excellent

03 Feb 2026

Jordan

The room was spotless

Friends

6/10

Pleasant

02 Feb 2026

Jeremy

It was okay. Good gym facility. Front desk couldn't be bothered to put their phone down long enough to help me locate a wine key, despite the fact that the bar was closed at 9:00 on a Saturday.

Leisure Family

10/10

Exceptional

31 Jan 2026

Joshua

The room, location and staff were all wonderful!

Friends_and_family Family

6/10

Pleasant

31 Jan 2026

caroline

dated

6/10

Pleasant

25 Jan 2026

Robert

Our stay was very pleasant. The room was clean, comfortable and quiet. The service was excellent.

Friends_and_family Friends

6/10

Pleasant

20 Jan 2026

Mark

The restaurant was uncomfortable cold, limited menu selection, the shrimp cocktail presentation was lacking imagination. When we dined there the first time the appetizers came out the same time as the entrees and were cold. The hamburger was asked to be medium well and came charred on the outside. Had to dine there a second time as there were no decent restaurants nearby to walk to.
The room was nice, yet the bathroom was quite small, and the mini refrigerator was unstable as well as noisy at times. The hotel over all was quite chilly with it being extremely cold outside.

Business_and_leisure Partner

4/10

Poor

19 Jan 2026

steven

HAIR IN SINK UPON CHECK IN, WALLS WERE STAINED AND DIRTY, NO HOT WATER ON LAST DAY OF STAY, SHOWER HEAD DIDNT WORK. ROOM COULD USE A UPDATE !

Self

4/10

Poor

14 Jan 2026

Sharon

#1. Charged for parking. #2 room was really cold and bathroom never warmed up. #3 No hot water in the shower though the sink had some. The people were awesome!

10/10

Exceptional

13 Jan 2026

Mitch

Yes

10/10

Exceptional

12 Jan 2026

Mitch

Yes

2/10

Poor

11 Jan 2026

Kimberly

When checking in the lady who checked this in was very nice. Later that night, when we went to sleep, our heater came on with a very loud screeching noise. I turned it off at the thermostat, but then it kicked back on and it started screeching, very loud. See, next hotel person who was a male, very rude told me just to unplug it.And we ended up freezing the whole early morning, three a m.to 8 a m when we woke up
He was also very rude when we were trying to buy snacks down at the main counter and made it seem like we couldn't pay for it.And told us the price, I guess that was our pretty woman moment when she was shopping for clothes. We put our items back and just got a soda and went to our room. All in all you would think it would be a very nice experience.But it wasn't for us. Also, everything you have to pay for from twenty dollar parking on their property to a bottle of water in the room.

Friends_and_family Family

6/10

Pleasant

09 Jan 2026

Daniel

Rooms need upgrading, shower head not working correctly, water damage-mold on the wall right above the wall tile. Carpet in the extremely filthy!!!

Leisure

4/10

Poor

08 Jan 2026

Noe

Breakfast restaurant was close all the time.

Business Partner

10/10

Exceptional

06 Jan 2026

Cathy

Every thing was great. Courteous staff. Food was excellent. Wonderful stay.

8/10

Excellent

05 Jan 2026

Randy

Staff was great but rooms need to be re modeled.

Business Family

2/10

Poor

04 Jan 2026

Alyssa

Not friendly. shower was leaking, they never brought us towels to shower. very rude and never going back

10/10

Exceptional

02 Jan 2026

Alvin Jr

Everything was Perfect!!! Awesome service and room!! Super friendly staff, thanks for letting me check in early!!! Definitely going back!!

Self

2/10

Poor

01 Jan 2026

Debaditya

This is a dead hotel. You will hardly see any guests. The carpets are dirty, curtains cannot be closed, safe deposit was not functional, charged $20.00 for parking for an empty parking lot, restaurants not functional. Stay away from this hotel at any cost.

Leisure Family

10/10

Exceptional

28 Dec 2025

Scott

It was all pleasant! No complaints whatsoever! Clean! Timeless response on request.

Leisure Self

8/10

Excellent

08 Dec 2025

Pamela

Staff was courteous, but our shower could have been cleaner. I would also suggest better menu options and extra pillows and blankets in the closet. Thank you!

Business Family

10/10

Exceptional

05 Dec 2025

Lisa

The staff was very nice

Partner

4/10

Poor

27 Nov 2025

Marc

Avoid this hotel if you can