Name: Quality Suites Albuquerque Airport
Address: 1501 Gibson Blvd, Albuquerque, 87106, US

2/10

Poor

03 May 2026

jasmine

a***

2/10

Poor

01 May 2026

Arlea

Booked my room in advance. The hotel canceled my booking with no notification. It wasn't until I arrived and 30 minute phone call that I found out that the room was cancelled and given to someone else. Unfortunately the hotel had no other rooms. This caused me to drive all of Albuquerque for 2 hours to find somewhere to stay for the night at least. The next day I missed most of my event trying to find a room for the weekend. So due to the hotels unprofessional actions the weekend started off unenjoyable.

Friends_and_family Family

2/10

Poor

26 Apr 2026

John

The absolute worst place I have stayed! The elevator wasn’t working and had to go 3 floors to our room. The TV didn’t work. The worst part, the blankets and sofa had bed bugs! The staff was very unfriendly and unhelpful!!! Please do not stay here

Family

2/10

Poor

25 Apr 2026

Natalie

There was no pool and no breakfast. It was very dirty on the inside and outside. Every time we moved on the bed, it would make a banging sound. The front desk called us multiple times in the night as we were sleeping. There was no hot water in our room. We tried to check out at 8 o’clock in the morning and no one was there to give us back our cash deposit. We had to hang out for two more hours before somebody got there. We told the manager on duty about the issues and they refused to help solve any of their problems.

4/10

Poor

14 Apr 2026

Logan

Advertised airport shuttle was unavailable. Elevator wasn't working and the hallways were full of trash.

2/10

Poor

02 Apr 2026

Jennifer

The room was unsanitary and in disrepair. The couch bed had cigarette burns and mattress had stains. The bathroom smelled like smoke. The room across the hall had its door locked in and it felt very unsafe.

2/10

Poor

29 Mar 2026

phyllis

everything was good but no breakfast n pool

Friends_and_family Family

2/10

Poor

23 Mar 2026

Sandra

WARNING! DO NOT BOOK. The minute I arrived I had a bad feeling. I still went ahead and checked in thinking once inside all will be good. NOPE. As I walk to the room the hallways were all stained. The room we were given did not have a room number on the door I had to guess. Once inside it was a nightmare. The bed sheets had a big circular yellow stained that looked pee. I was not given the room I booked 2 Queen beds. To them the sofa bed was consider the 2nd queen. My son went to wash his hands, and the water handle came completely off. There was a carved cross inside the room door. We all felt so unsafe we did not last 10 minutes in the room. I checked out immediately. I was in line with 3 other families with the same issues who also checked out. One family said they had roaches in their room. In part I feel guilty for booking this room without reading the reviews. We were coming back from New Mexico and needed one night to relax and sleep before heading home. I had no idea I was booking a nightmare of a hotel. I lost my money and learned valuable lessons ALWAYS read the reviews!!! You will see this hotel has a ton of bad reviews. So please save yourself and do not book here.

Family_with_children

2/10

Poor

19 Mar 2026

Ivander

If you can stay somewhere else choose that. Rooms were dirty, towels had hair on them. Mattress from the couch was dirty had no sheets and stains all over. The only door we could use was the front entrance although our room was towards the back. Pool is green and nasty. Staff is always away from the front desk so be prepared to wait, i had to wait over an hour for them to return my cash deposit although they told me I'd get it as soon as i checked I literally had to call 4 other people for them to finally get ahold of someone to come to the hotel to help me along with 3 other people. Will never return again

Family_with_children

2/10

Poor

17 Mar 2026

Byron

I arrived at location Quality Suites Albuquerque Airport and I was told by the receptionist that my reservation could not be honored as they were not open to the public. They were not in business and couldn't check me into a room. They said they had been closed and may open within months. So I had to quickly book some other hotels and at this time there were the State Hight School basketball tournaments going on and many of the hotels had no vacancy.

Self

2/10

Poor

20 May 2025

Verified traveler

I arrived the day I had booked to have the front desk tell me my reservation had been canceled. They had not contacted me or given me a refund. Terrible customer service.

Friends_and_family Family

2/10

Poor

14 May 2025

Samantha

Was a rehab not a hotel

Leisure Family

2/10

Poor

05 May 2025

Orlando

This place is not a rehab place and didnt find out till I was there. Expedia needs to remove this hotel from their available listings.

2/10

Poor

04 May 2025

Maria

Que me canselaron y no me notificaron

Leisure Family

2/10

Poor

02 Apr 2025

Emily

This property needs to be removed from every travel webpage. It nonlonger operates and is a rehab place. We had to scramble to find lodging last minute. There should be a legal case to get this scammer op closed down. No idea why they can still male a booking for something that is closed down.

Family

2/10

Poor

01 Jan 2025

Kelleen

No one there to check us in, left stranded

We never stayed there. When we arrived the doors were locked and there was no one to let us in even though we had a reservation. We waited half an hour, called multiple times and finally went to a different hotel.

Friends_and_family Family

6/10

Pleasant

01 Dec 2024

Verified traveler

Nice intermediate spot

It’s a convenient spot to get to the airport. A good option for rest, if driving to other places.

Friends_and_family Friends

2/10

Poor

03 Nov 2024

Lidize

Horrible service and everything was broken!

This hotel had so many things wrong with it, apart from the horrible service the room we were given wasnt the one we booked and we had to pay more money per night for a room similar to what we had already booked, we couldnt pay with card because their card reader didnt work, they didnt want to give us extra towels and decent room service, the pool was horrendously green, there was chemicals floating in the hot tub and after my kid got out of the hot tub his skin started icthing horribly, the coffee machine didnt work, the outlets didnt work, the wifi didnt work, the ironing table was broken, and the iron didnt work either. These are just some of the many horrible things that happened during our stay. I dont recommend this hotel in the slightest. If you need a hotel go literally anywhere else.

Partner

2/10

Poor

29 Oct 2024

Gena

I do not recommend this hotel. Very run down and common area was dirty. No food or drinking water available.

Self

2/10

Poor

27 Oct 2024

Yesenia

Property should be audited. That’s all we need to say.

2/10

Poor

26 Oct 2024

Santana

I have had a family emergency and couldn’t make it , and they couldn’t do anything for me .

Friends_and_family Family

2/10

Poor

26 Oct 2024

julian

Terrible

I walked In the room and found a pipe for smoking meth or crack . It smelled funny and was a slum hotel

Business

2/10

Poor

24 Oct 2024

Yvonne

The property was extremely dirty. They charged a $100 damage deposit that I wasn’t expecting. When I checked in the front desk clerk said they do not accept credit cards only cash for the pet charge luckily I had $50 on me. The first room the front desk clerk gave me had blood stains on the bedspread. The second room she gave me looked like it hadn’t been clean because the floor was dirty. The hotel carpets were filthy dirty and stained. I do not recommend this hotel. 😡

Leisure Pet

2/10

Poor

23 Oct 2024

Verified traveler

Property needs major renovation

Very dirty room with under maintenance bathroom. Looked like it had water damage on the floor and wall. Shower faucet was dripping all night. Did not feel like to put my feet in the tub. I had to wear shoes while in the room, carpet was so old and dirty. There were 2 TVs in the unit, neither of them worked. Hall way carpet was stained and dirty. Random people from the street were joining the breakfast. Gentleman brought his dog for the breakfast table, did not see any service vest on the dog. Coffee was good.

Partner

2/10

Poor

20 Oct 2024

Kathryn

Some of these pictures are either outdated or of another location. The room described is not what we got. The pullout couch was like sleeping on springs and there are burn holes in the blankets. The pool is green and smells horrible. The breakfast you see in the pictures is not what is offered. We thought, hey at least the breakfast looks good before we get back on the road, but there is no buffet. I would never stay here again.

Leisure Family

2/10

Poor

19 Oct 2024

Verified traveler

Wouldn’t bother booking here.

Nobody answering phones when we arrived at the airport in order to get the shuttle transportation. Upon arriving in the taxi we payed for the Woman evening manager was incredibly rude. Threatened to kick us out/cancel our booking because we complained about lack of shuttle. In the morning, no one was at the front to get us the shuttle again, so we had to Uber back to the airport. Breakfast was not good either. Would not stay here again, would not ever recommend it to others.

Self

10/10

Exceptional

19 Oct 2024

Muthupandi

Good hotel

Leisure Family_with_children

2/10

Poor

13 Oct 2024

Susan

If planning on staying here for Balloon fiesta? Don’t we booked rooms in Nov for Oct following year, told we called them directly and canceled . That NEVER happened since I booked with third party I would have called them first. The company I booked through did not have a cancelation on record from hotel or me. PRICE GOUGING

Leisure Partner

10/10

Exceptional

04 Oct 2024

Mary Lou

Best recovery room!!!

Thank you for the stay at this suite!! I had surgery and the stay there was amazing and comfortable. Bed was excellent!! Thanks

Partner

8/10

Excellent

03 Oct 2024

Olivia

The rooms are dated and can use some remodeling. Especially the bathtub we had, it was corroded with mildew from years of use. The lock needs replaced. But it was a quite stay and over all it was clean.

Partner

4/10

Poor

30 Sep 2024

Anna-Marie

Upon check in i was given an issue about my 2 service dogs. The gentleman at the front desk told me that the room i selected was not \"pet friendly\". I informed him that it wasn't an option n the website that i booked from and that my dogs were \"certified\" service dogs and showed him their credentials. With a smug look he asked me to email them to the hotel, I refused so he took a photo with his personal cell phone grudgingly handed me my room key card.
The room itself was ok, fairly clean. The comforter was stained a bit. The doorknob of the bathroom and the sink faucet handle came off but were still useable. The bathroom floor was a bit dirty. We only needed a place to sleep, so it was sufficient for the night.

Friends_and_family Family

8/10

Excellent

30 Sep 2024

Matthew

The lobby is actually really nice, and the room itself was really nice, modern, spacious, and clean. There was an issue with the door to the room I originally had, and then an issue with the door for another room that they moved me into, so that was a big concern, but once I had settled down in the room for the night, everything was fine.

Self

2/10

Poor

27 Sep 2024

Israel

This hitel should be closed until it gets fully renovated. Rooms are disgusting and they have a horrible smell , mold, walls are completely damaged, I was moved to 3 rooms and all of them were not cleaned right from previous guests. PLEASE DON’T STAY HERE!!!

Family_with_children

10/10

Exceptional

25 Sep 2024

Ernest

Room was great some of the renovation alright but the flloors were a little dirty.

4/10

Poor

23 Sep 2024

Breanna

Pool was closed for deep cleaning, no notice of this. Upon arrival when we mentioned how excited our kids were, no one told us.
Ceiling in room was poorly patched. Most of it was stained from a leak and then just patched in the middle.
Nothing but plastic cups in the kitchen area. No plates, no silverware. There is an induction stove top, but no pans.
Went to the bathroom one night and light switch wouldn’t work. Got it to work a few hours later.
Asked for an extra pillow, no extra pillows.
Light with an outlet and usb port on wall did not work.
Breakfast was breads and sugars. Pictures have bacon and eggs, but don’t be fooled.
Carpet in stairway smells.
We assumed maid service would be by, we needed more towels, but they weren’t. It says “upon request” when talking about more towels, I just didn’t realize that meant no maid service. One small trash can in the bathroom. No trash can in the hallway.
Grout in shower was gross along the bottom.
I understand that this is not a safe area, I understand that things must get stolen consistently from the rooms, but I feel the quality is abysmal. The beds weren’t bad.
If you’re staying for one night for a flight, it’d suffice. But don’t take your kids like we did. We were so excited about the pool, about not having to get breakfast, and hanging out in the room after exploring. It was a huge letdown.

Business_and_leisure

6/10

Pleasant

21 Sep 2024

Verified traveler

The lobby has been remodeled which looks nice. But as we walked down the hallway near the lobby, the carpet was dirty, torn, and UGLY. One of these days someone is going to trip and injure themself and then there's a lawsuit. The hallway on the 2nd floor was not swept for the past 3 days we were there. The towels in our room were old and thin. My husband and I have stayed there several times in the past 2 years and construction was going AND it STILL is. The construction is too SLOW!

Friends_and_family Family

2/10

Poor

20 Sep 2024

Angelica

False advertising the pictures of the rooms are not the same room you will be given. Booked a long suite and it was terrible. Furniture old & half broken, turned the air on & had to turn it back off it was making me sick. Sheets stained, asked for new ones 4 times was given wrong size, and hair all over the supposed clean ones. Front desk staff no help, called several times to ask what time the airport shuttle is and was given different times every time I called. Just don’t even bother booking this motel bc that’s what it was.

Leisure Self

4/10

Poor

17 Sep 2024

olivia

For 1 they require a $100 deposit (seems like a lot) Rooms are kinda dirty, you can tell they need major renovations done, wallpaper peeling off the walls, bathtub looks worn, tv remotes didn’t work, and noise is easily heard coming from the hallways. Some minor stains on the bedding and furniture. Windows are not blacked out. It worked well in a pinch when I needed a place to stay but I will not come back.

Leisure Self

2/10

Poor

16 Sep 2024

Scott

Halls dirty. Room had only one side with lights. Needs complete update. But regardless was very very dirty.
When we called the lady said breakfast had eggs. Which in the morning there was none.

Business Family

2/10

Poor

15 Sep 2024

Andrew

Not recommending this place to anyone

Rooms looked nothing like the photos on the website. Everything was old looking and out dated. Restrooms were bad, sinks and tub had yellowish tint to them. Immediately asked for a refund, we did not stay there!

Friends_and_family Family

10/10

Exceptional

13 Sep 2024

Verified traveler

No hotel shuttle and they list as having one

Business

6/10

Pleasant

13 Sep 2024

MATHEW

But

10/10

Exceptional

12 Sep 2024

Jose

Excellent service from Mrs. Socorro and her son

10/10

Exceptional

12 Sep 2024

Jose

Excellent service from Mrs. Socorro and her son. They made us feel at home

Business_and_leisure Family_with_children

4/10

Poor

12 Sep 2024

Yvonne

Not organized. Old. $100 deposit for accidentals. It’s old! What accidentals!!! My room had graffiti

Leisure Partner

4/10

Poor

12 Sep 2024

Verified traveler

Room that was originally booked was not available due to double booking, room was semi renovated not the worst not the best

Friends_and_family Friends

2/10

Poor

12 Sep 2024

Linda

Fstood in line 45 minutes for check in. Only one staff with long line due to concert. Given first room never cleaned bed never made towels everywhere. Went to desk had to wait 25 minutes to get new room. Floors carpet filthy needing replaced. Breakfast only waffles not at all like night before quality inn. Needto remodel or close this one

Business_and_leisure Family

2/10

Poor

10 Sep 2024

Hazel

Our truck was vandalized and fuel was stolen in the parking lot.

Leisure Family

6/10

Pleasant

10 Sep 2024

Johnny

Ok place

Business

8/10

Excellent

10 Sep 2024

Sabrina

Had the room for 2 days came back on the first day and stuff was missing for my room

4/10

Poor

10 Sep 2024

Pearl

The pool was dirty, and only one waffle maker was a long line to make a waffle, very minimal choices to eat breakfast. I tryed to cancel my reservation a week ahead of time couldn't get the refund, so we had to come to Albuquerque anyways so I didn't loose out on the money ,. Will not returned, doors were not looked could come and go without a key .

Leisure Partner

10/10

Exceptional

05 Sep 2024

Amy

Easy to get to

Business_and_leisure

2/10

Poor

04 Sep 2024

Elizabeth

The front desk gave some random homeless felon a key to my room, no if better k

Leisure

8/10

Excellent

04 Sep 2024

Errol

The door locks kept changing. You use your door card and leave, come back the card don't work

Business

2/10

Poor

03 Sep 2024

Elizabeth

The night staff literally have a random guy the key to my room. And her tried to gain entrance while I was alone in the shower

Leisure Friends

2/10

Poor

03 Sep 2024

Alejandra

It was the worst experience!! Didn’t have room service staff was rude bed sheets were stain and had cigarette marks towels were stain swimming pool was nasty and dirty was just awful

Leisure Family

2/10

Poor

02 Sep 2024

Anthony

I had to go up to the front desk to ask for bed sheets and pillows twice. The window in our room did not lock what so ever I had to put a piece of wood just to make sure it was closed and couldn’t open. They didn’t inform me that my deposit would not be returned right away that it would take three to five business day. They also didn’t inform me that the pool was out of order. Yes I understand that it is an older hotel but these are things that should be addressed for the safety of the people staying there. Especially staying on the first floor where there are many homeless around the facility.

Leisure Family_with_children

2/10

Poor

01 Sep 2024

Corina

The floor in the room smelled like someone urinated all over the floor. The odor was so strong it was overwhelming. When I asked for another room, I was treated as an inconvenience. Once in our \"newly renovated\" room, mind you that is the room for the pictures online, the only renovating was the floor. The couch was almost too disgusting to even put your luggage on. There was fecal matter splattering the wall. I would rather stay in my car than ever stay at this place again.

Business

6/10

Pleasant

30 Aug 2024

Verified traveler

There was no room service for the 4 nights I stayed there. I had to ask daily for fresh towels and there was nothing explained to me like where the pool was located or when I'd get my security deposit back.

Partner

10/10

Exceptional

23 Aug 2024

phyllis

this is time when when got the new room.. nice

Friends_and_family Family

6/10

Pleasant

23 Aug 2024

phyllis

At first i got a room that was half clean.. no towels n comforter.. second room its ok but need extra towels only three towels.. spa not working.. pool is so cold.. we usually stay there alot and they give us the one room that r newly renovated… and i keep the room nice n no trash n take off the sheets so they can easily clean the room.. i do that bcuz i use to be a hotel supervisor..

Friends_and_family Family

6/10

Pleasant

21 Aug 2024

Fernando

Stay was good, jus alil a few issues.

the room was nice and clean, but the sheet had an oily stain on it, but was late so just slept on top. rooms were nice like a studio. hotel close to Interstate, Canes, del taco and fast food joints nearby. the pool was cloudy, not clean, the hottub looked alil green watered. so we didn't partake. price was good though. breakfast was okay no sausage or bacon though.

Friends_and_family Family

2/10

Poor

19 Aug 2024

jorge

They even didn't had the room I reserved, plus the room they gave me was extremely dirty and we even found a larva.
Totally disappointed

Leisure Family

4/10

Poor

15 Aug 2024

Alberto

Needs improvement

The hotel looks comfortable but is dirt and we found roaches in the restroom and the maintenance is terrible.

Friends_and_family Family

6/10

Pleasant

14 Aug 2024

Andrey

Beautiful building and room design. Poor maintenance ceilings are falling off, and parts that were repaired poorly or should I say sloppy.

Leisure Family

10/10

Exceptional

12 Aug 2024

Maurietta

Family get away

The staff were very friendly. Good Place to sleep, not to noisy. I've stayed here more than once and I in tend to continue

Friends_and_family Family

2/10

Poor

05 Aug 2024

Amber

Poor - sister is wheelchair and pool. Employees the can’t. Employees rude.

2/10

Poor

04 Aug 2024

Diana

Unsafe upon arrival a underage girl was screaming for help in the second floor and wanted to jump out of the window. We contacted police and even the front desk told us their is alot of prostitution there and drug use it will take a long time for police to show up. We traveled with 2 family with children I requested for a refund limitedly. I do not recommend for any family to stay here even if you are on a budget.

Leisure Family_with_children

2/10

Poor

04 Aug 2024

Bernadette

Dirty, broken pull out bed

Leisure Family

2/10

Poor

04 Aug 2024

Craig

I recently stayed at the Quality Suites hotel in Albuquerque, New Mexico, and unfortunately, my experience was far from satisfactory. The condition of the hotel was quite disappointing. The tile floor throughout ther hotel was damaged, and there were noticeable stains on the doors and furniture. Additionally, the walls had multiple holes and scratches, which gave the room a very neglected appearance.

The cleanliness of the hotel was also a major concern. It was evident that the room had not been properly cleaned, which was quite unsettling. To make matters worse, the staff seemed disinterested and unapproachable, making it difficult to address any of these issues.

Given the amount of money charged for the stay, I expected a much higher standard of service and maintenance. Unfortunately, the overall experience was very poor, and I would not recommend this hotel to others.

Leisure Family_with_children

2/10

Poor

04 Aug 2024

Roxie

There is nothing to like about this property.The place needs a complete renovation.The staff needs to be trained.Very very disappointed

Business Family

10/10

Exceptional

01 Aug 2024

Berenice

I didnt like that the pool wasnt open

2/10

Poor

31 Jul 2024

Louis

There was blood on sheets and wall

Leisure Family

2/10

Poor

30 Jul 2024

clarivel

Esta demasiado sucio
Olia Malla decoration y muebles en mal estado no quiero volver nunca
No lo recomiendo.

Business Partner

4/10

Poor

28 Jul 2024

Jose

Pool not working, dead bugs in the bedroom, leaking from the ceiling.

Leisure Family

8/10

Excellent

26 Jul 2024

ELISAMA

Better than the reviews said

Room with 2 queen beds and a sofa bed, including a kitchen... Everything looked recently renovated, but not luxurious. We were fine. Maybe breakfast could be better.

Friends_and_family Family

8/10

Excellent

26 Jul 2024

Rubén

House keeping annoien

We ask when we check in more time to lifer the room becouse we arrived about 230am and they told us they going to left a more to do this about an hour after 11 but for some reason house keeping keep noquin our for since 11 am hurry up is!!! It was bad communication between front desk or the hose keeping want to finish early!!!

Partner

8/10

Excellent

24 Jul 2024

Sharon

Quite

6/10

Pleasant

22 Jul 2024

Alejandra

The faucet to the sink was all wobbly and the shower was dirty.

Friends_and_family Family

10/10

Exceptional

20 Jul 2024

Jayne

It was good

Friends_and_family Family

10/10

Exceptional

18 Jul 2024

Aaron

They had active redecoration, they closed the pool not because of anything being done with the pool but because they were bringing in furniture through those doors. They did not list that the pool was closed and had a small sign at the front desk and a small sign on the door to the pool. No one at the front desk there were 5 seperate parties waiting 20 minutes at the front desk for check in.

Business_and_leisure Family_with_children

4/10

Poor

12 Jul 2024

Glendora

Totally false advertisement comparing to how the room should look comparing to booking site. I felt unsafe...

Leisure Family

4/10

Poor

11 Jul 2024

Stephanie

Won't Stay Here Again

The first room we were assigned had a large puddle on the floor as soon as we walked in. It looked the fridge hadn't been closed properly and leaked. I tried to call the front desk to make them aware but the phone wasn't plugged into itself, the receiver to the base, I plugged it in myself but it wasn't working. I walked down 3 flights of stairs to the front desk to inform the clerk. We were moved to the room next door. I went back up to the third floor, walked all the way down to the end of the hall, only to discover I was unable to open the door to the next room. Something was jamming it shut, the door wouldn't budge. I had to walk down AGAIN and this time, maybe he didn't believe me, but the desk clerk went with me to tto try himself with the master key. He struggled to open the door also and wound up shoving it with his shoulder. He then closed it and told me to try. I wasn't about to use my shoulder but showed him I couldn't open it. He seemed annoyed that he had to move us to a 3rd room, this one across the hall. And because he used the master key to let us in, he stated that I would need to go down to the desk AGAIN to get my room keys. By this point I had been driving for 4 hours, needed to use the restroom and was starving. We had picked up food before checking in and it was getting cold on me with all the trips back and forth to the front desk. once we finally got settled in a room, we only had 30 min to eat and get ready before we had to leave for a concert.

Friends_and_family Family

6/10

Pleasant

10 Jul 2024

María D

The room was very clean we had to ask for extra towels and go get them. The food was very mediocre
We felt worried for car because of some people hanging around

Leisure Family_with_children

4/10

Poor

07 Jul 2024

Sharrise

Needs improvement

The hallway smelt of cigarettes
There were crumbs on the floor of the common area of our room
There was no bedding for the pull out in our room but the front desk provided some after i asked. The room sleeps 6 but there were only 2 towels to shower.

Friends_and_family Family

2/10

Poor

06 Jul 2024

Sterling

The horrible vacation

The staff was not friendly they looked at us bad n spoke to us bad the front seat young lady was very rude no respect or manners I asked for management’s number she refused it to me I asked why the lady was looking at me and my child with disgust the front desk girl said she could look how ever she wanted very uncomfortable … place was dirty no breakfast like said on advertisement not a good place to stay unless staff is replaced

Friends_and_family Family

6/10

Pleasant

06 Jul 2024

Elizabeth

Overall fine for a night in a pinch and it seems like they’re in the middle of renovations but even the parts they redid was not done well. Sheets had holes in them and don’t even get me started on the carpet.

2/10

Poor

05 Jul 2024

Kasey

Experience was awful

It was dirty. The minute we walked into the room, there was trash on the floor. Some bugs running around and the roof was about to collapse due to weather conditions.

Friends_and_family Family

2/10

Poor

04 Jul 2024

Bryan

DO NOT STAY

The hotel claimed we had a king room. Showed reservations. They told us only had a king to call hotels.com. Finally after arguing they gave us a double room suite that we paid for. Place is dated. Needs updates. Breakfast not until 6am no grab and go bags for early flights. Shower is slick and no place for soap or bottles. Room was freezing when entered. Temp set on 60! Beds are rocks. Overall poor conditions and not worth what is charged

Friends_and_family Family

6/10

Pleasant

04 Jul 2024

Michael

Clean, nice continental breakfast, desk staff did the minimum in welcoming us.

Leisure Family

10/10

Exceptional

01 Jul 2024

Keri

The hotel is in the middle of a remodel and we happened to get a newer room which was nice. 2 queen beds and a separate sleeper sofa area, nice size room, we didn't feel like we were on top of each other, family of 5 with 3 teenagers. The water was opposite for both sink and shower but once you figured that out it was fine.

Leisure Family

2/10

Poor

01 Jul 2024

Carlos

over priced and not worth any stars... room was ok but phone didn't work, coffee maker didn't work...rained for a bit and we had a small flood leaking through a faulty window seal. ( Many other guests experienced the same as we all congregated at the front desk to complain) Asked for towels and were told they didn't have enough to go around.. elevator was even leaking during the rain.... DO NOT STAY here... breakfast was underwhelming as someone dropped waffle batter and it was not cleaned up for some time. toaster didn't work and even if it did, there wasn't any bread laid out to out into it.

Leisure Family

8/10

Excellent

30 Jun 2024

Carlos

Stay was ok.

Stay was ok. Breakfast needed more items to choose from.

Friends_and_family Family

10/10

Exceptional

27 Jun 2024

Andrew P

Very nice upgraded suites in inside. Bigger breakfast bar??

Business_and_leisure Family

4/10

Poor

25 Jun 2024

Robert

Everything about the hotel and staff was depressing and warn down.
The lady managing the breakfast was preoccupied with her phone to manage a breakfast, everything was dirty and my sheets were stained.
00 telling people not to stay here.

Business_and_leisure Self

6/10

Pleasant

24 Jun 2024

Ana

Good for the price

Leisure Family

4/10

Poor

23 Jun 2024

saleh

Very run down and in disrepair

Friends_and_family Family

2/10

Poor

19 Jun 2024

Thomas

Sheets were dirty. Pool was disgusting.

4/10

Poor

17 Jun 2024

William

There was a really bad echo in the room and hallway bc they pulled the carpet out. There was trash left in the room from other guests.

Leisure Family_with_children

4/10

Poor

17 Jun 2024

Kim

Nasty

The check in was good, but the hallway was filty
The floor looked like it hadnt been mopped and the carpet part hadnt been vaccuumed in awhile. After getting into the room, the floors in it was dirty, there was a few items left on floor from last people who stayed. Nasty!

Friends_and_family Family