Name: Albuquerque Marriott Pyramid North
Address: 5151 San Francisco Rd Ne, Albuquerque, 87109, US

2/10

Poor

22 Jul 2026

Martin

Xxxxxx bad bad bad xxxxxx

2/10

Poor

20 Jul 2026

Crystal

the vents leaked water house keeping sucked staff didn't know what they were doing I lost out 600 dollars from my reservation

Friends_and_family Family

10/10

Exceptional

12 Jul 2026

Guadalupe

Everything about the location was amazing. The location, the staff, how clean the room and the hotel itself was, the location to everything we needed.

Friends_and_family Family

6/10

Pleasant

11 Jul 2026

Abrahn

Bathroom had “something on the walls next to toilet. A couple pillows smelled like previous guest. Carpet was crunchy in certain area.
Door had visible light coming through side meaning you could hear everything in hallway.

Self

10/10

Exceptional

10 Jul 2026

Nicholas

Great stay

8/10

Excellent

08 Jul 2026

Don

Property nice, free breakfast would be nice.
I probably will not return. It just not my favorite place that I have stayed at in ABQ

Self

10/10

Exceptional

08 Jul 2026

Kurt

Only suggestion would be to have a better assortment of cash on hand for tipping

Self

10/10

Exceptional

22 Jun 2026

Bonifacio

Place was great, the remodel is very nice and the burger is excellent!

Friends_and_family Family

10/10

Exceptional

21 Jun 2026

Rosa

Place was very accessible from i-25,very clean and nice rooms

Partner

8/10

Excellent

19 Jun 2026

Frank

I liked everything about the hotel except that the air conditioner wasn't cool enough for the time of year

Family

10/10

Exceptional

09 Jun 2026

Christina

Awesome stay

Self

10/10

Exceptional

29 May 2026

Evelyne

Beautiful, QUIET, and clean hotel. We would definitely stay here again!

Partner

4/10

Poor

28 May 2026

Jeziel

We stayed at the Albuquerque Marriott Pyramid North from May 23–26, 2026. The hotel itself is beautiful, but several issues made the experience disappointing. Customer service at the front desk was very inconsistent. One employee was genuinely kind and helpful, but most others seemed uninterested or annoyed when helping guests. We called ahead multiple times to verify that we could purchase breakfast for one day even without the breakfast package, and we were told yes each time. But when we went downstairs, the restaurant staff said we couldn’t, and the manager was not welcoming or helpful. We ended up DoorDashing food instead.
Housekeeping staff were friendly, but communication and attention to detail were lacking. We requested fresh sheets during our stay, but later noticed socks still under the sheets, making it obvious the same sheets had been reused. We also arrived without conditioner in the room and had to ask for it ourselves. Another frustrating experience was late checkout. The front desk approved a 1 PM checkout, but housekeeping was never informed, so multiple staff members kept knocking on our door asking when we were leaving.
The pool also was not very clean, and unfortunately my wife ended up with an ear infection afterward. The AC struggled with the heat since it only goes down to 65°F, and room 207 mostly faces the parking lot despite the large curtain wall. Overall, the hotel looks nice, but the lack of communication made me decide to not come back again.

Partner

10/10

Exceptional

25 May 2026

Claudia

The pool was nice and relax

Partner

6/10

Pleasant

25 May 2026

Lora

We booked a room two different transactions. When I arrived I asked if it would be possible to stay in the same room as we had a reservation for the following night. The young lady said it would be possible just to go down in the morning to request to which another young lady said it was not possible. When my husband talked to Manaus he said oh of course we can do that. So I appreciate the manager was accommodating. The. I reserved a two bed room for my daughter and her family and was told all they had was a 1 Bed with a pull out bed. This was disappointing

Family_with_children

10/10

Exceptional

18 May 2026

Jessica

Very clean and staff were nice

Partner

10/10

Exceptional

18 May 2026

Evelyne

Very quiet and clean. Exceptional---we would stay there again!

Partner

10/10

Exceptional

18 May 2026

Jen

The property was very clean and everyone spoke to you in passing. The room had plenty of space and was very clean. We stopped at the bar for drinks and everyone was kind and spoke to us. We had lunch and the menu was decent with some great options. Our lunch was amazing, lots of flavor and was large enough that we could share and still have leftovers. Will definitely stay again

Family

8/10

Excellent

17 May 2026

Carlos

Everything at the hotel was great. The elevators in the other hand were not. At some point the main lobby elevators stopped working and had to use the maintenance elevators or the stairs. At some point they started working but it sure was a hassle.

Partner

8/10

Excellent

17 May 2026

Marissa Dawn

Hotel was super nice, and clean! But only having one working elevator on a really busy weekend was a bit of an inconvenience.

Partner

6/10

Pleasant

06 May 2026

Angi

The hotel is beautiful with thoughtful nods to the area. At check in I had to wait 5+ mi s for someone to come to the desk. I mentioned I had a dog, they asked if it was a service dog

10/10

Exceptional

04 May 2026

Farrah

Great place, but only one elevator was functioning, so there was a long wait going up and down. The restaurant staff ignored us for quite some time, and by the time they came to check on us, the kitchen had closed, which was upsetting. We had the same experience the next morning. Otherwise, it was a great stay.

Friends_and_family Family

10/10

Exceptional

01 May 2026

Charlene

Enjoyed my stay

Family_with_children

10/10

Exceptional

30 Apr 2026

John

This is a unique hotel in a great location in Northern Albuquerque.

Family

6/10

Pleasant

29 Apr 2026

Letitia

They did not honor our breakfast included rate

Family

2/10

Poor

26 Apr 2026

Jamesina

Accommodations weren’t meant.

Friends_and_family Family

10/10

Exceptional

21 Apr 2026

Michael

The update of this property is amazing. Great staff, clean updated rooms, and the in-house resources make it a perfect travel solution.

Business

10/10

Exceptional

16 Apr 2026

Elva

clean room

10/10

Exceptional

10 Apr 2026

Stefan

All good.

Business

4/10

Poor

06 Apr 2026

Brooks

The propert was fantastic. It was the quiet time that was ignored by bus loads of highschool kids. FCCLA event was being held there. I was sleeping,when an eruption of noise filled the lobby, and my room at 10:40pm. Very startling. Eventually, the noise stopped, but it was very difficult to get to sleep after a 20 hour day.

8/10

Excellent

30 Mar 2026

Heather

Hotel tacked on a 12 parking fee. All said and done the price was more then originally list. Could be more transparent. Otherwise no complaints

Family

10/10

Exceptional

29 Mar 2026

Delicia

The service was good

Self

10/10

Exceptional

24 Mar 2026

Genevieve

The room was clean and had all the amenities you might need. Family was very happy with the stay and kids loved the pool area. We will definitely stay here again

Family_with_children

10/10

Exceptional

21 Mar 2026

NATALIE

Beautiful location, the staff was very helpful

Self

10/10

Exceptional

16 Mar 2026

Raynard

Clean. Love the upgrades the and re model.

Family_with_children

10/10

Exceptional

13 Mar 2026

Sonya

Very nice and clean. Staff exceptional, very helpful.

Partner

8/10

Excellent

01 Mar 2026

Carol

I enjoyed our stay at the Marriott Pyramid North very much! Rooms were spotless, and the staff was courteous. The gym was the best gym I've ever seen in a hotel: two rooms with six treadmills, top-quality ellipticals, weights, etc. Comfy sitting area in the lobby and free newspapers. I loved the shampoo, conditioner, and dispensary in the showers, which is environmentally friendly. The bed was a little too soft for me, but I like firm mattresses. The only complaint is that coffee at breakfast is $6! We decided not to eat there because of the price of the coffee. A total rip off and disappointment. I would return but request more coffee in my room.

Business

10/10

Exceptional

18 Feb 2026

La'Franco

The room was clean and looked amazing

Partner

10/10

Exceptional

23 Jan 2026

Terri

Newly redesigned, modern decor and technological amenities, fixtures.

Business_and_leisure Partner

8/10

Excellent

23 Jan 2026

Barry

Great stay

10/10

Exceptional

04 Jan 2026

Cynthia

Super clean, staff was great

Business

10/10

Exceptional

01 Jan 2026

Donna

The room was extremely exceptional clean, the staff was very knowledgeable pleasantly polite and friendly. We will definitely be staying with you in the near future! Thank you for allowing us to start our new year’s celebrations with your amazing hotel !

Friends_and_family Family

10/10

Exceptional

01 Jan 2026

Karen

Everything was perfect

Leisure Family_with_children

10/10

Exceptional

31 Dec 2025

Burkett

Very nice and quiet rooms

Leisure Family

8/10

Excellent

03 Dec 2025

Mark

staff was good, room was nice. The bathroom was very clean and nice. I didn't rest well after working a long day, but i think it was me. The location of this Marriot was terrific

Business Self

10/10

Exceptional

01 Dec 2025

Wade

uncomfortable moment

My daughter and I had an amazing stay at this hotel. The staff were consistently helpful, friendly, and professional. In particular, the young woman who checked us in went above and beyond throughout our entire stay—helping with check-in, ordering pizza, getting us water, and even working on Thanksgiving night. She was kind to my daughter every time she stopped by the front desk, and her attitude truly made our stay better.

Because of how impressed I was, I asked to speak with the front desk manager during checkout so I could let him know what a great job she was doing. Unfortunately, the interaction with him was extremely uncomfortable. Instead of accepting the positive feedback, he made an off-hand remark: “I’ll take that into account along with everything else.”

I had never met him before, and I wasn’t there to hear about his issues with his staff. I was simply trying to make sure a hard-working employee was recognized. His comment felt inappropriate, unprofessional, and frankly made me uncomfortable as a guest. A manager should smile, thank the customer, and appreciate feedback—not elude to internal drama or make a guest feel awkward.

To be clear:
The staff were outstanding. The front desk manager was not. He was way out of line and made me feel very uncomfortable.

This one interaction was the only negative moment in an otherwise excellent stay. If management improves their professionalism, this would be an easy 5-star experience.

4/10

Poor

22 Nov 2025

Debra

I booked at this hotel for a wedding and the heater in the room did not work. When I informed the front desk lady she was rude and said there was no manager on duty and for me to wait for a call. Never received a call.

8/10

Excellent

16 Nov 2025

Thomas

Nice room, clean

Leisure Family

10/10

Exceptional

15 Nov 2025

Debbie

We had a beautiful Suite. Rebecca was friendly when we checked in and upgraded us to a suite. Mike the doorman was very helpful when we were leaving.

Leisure Partner

8/10

Excellent

04 Nov 2025

Terri

Hotel is completing its renovation. Coming along beautifully with authentic puebloan art. Staff is always great.

Business Partner

10/10

Exceptional

02 Nov 2025

Antonio

Very good morning breakfast

8/10

Excellent

01 Nov 2025

Jeffrey

I did not like paying $10 parking fee.

Leisure Family

10/10

Exceptional

28 Oct 2025

Lucas

very comfortable and clean room...renovation taking place so noise little disruptive...the entire staff we have met have gone out of their way to make us welcome..definitely feel at home..front desk was able to take care of a reservation issue without hesitation...first time at this hotel in Albuquerque but definitely wont be the last....

Partner

2/10

Poor

27 Oct 2025

Thomas

staff was untrained and disrespectful. save your money.

2/10

Poor

21 Oct 2025

Sarah

Did not accept hotels.com reservation so they charged me for a room. Thank god hotels.com is super understanding and immediately refunded me. Check in staff were kind of rude. Only had one cash terminal for two lines, so we had to wait for another group to finish checking in so we could be charged. Room was uncomfortable and had no hot water. Will not be staying here again. So shocked and disappointed for a Marriot

Partner

10/10

Exceptional

20 Oct 2025

JARED ROBERT

Great hotel. Has everything you need.

Leisure Family

10/10

Exceptional

16 Oct 2025

Pedro

Best hotel I have ever stayed in

Partner

10/10

Exceptional

16 Oct 2025

Wendy

Isaac Trujillo welcomed us and took the time to answer questions about the balloon festival. His advice worked out perfectly! Thank you!
The renovations are beautiful and the rooms were so comfortable. The lobby, restaurant and bar all look nice too. We will definitely stay there again.

Partner

10/10

Exceptional

14 Oct 2025

Karin

Older property. Conveniently located on interstate. Nice lobby area for work and meetings. Fluffy towels. Sparse decor in rooms.

Business Self

8/10

Excellent

13 Oct 2025

Kathryn

Finishes in room were great. Bed was comfortable, staff was overall friendly and helpful. The restaurant was great, service was excellent and food was also very good. There were a few things that we discovered which were a result of the recent remodel and we will share with management. The only big issue we had is that I requested a top floor room a year ago and did not receive the room I requested.

Overall good stay.

Friends_and_family Family

8/10

Excellent

12 Oct 2025

Jerome

It was okay

Partner

6/10

Pleasant

11 Oct 2025

Talia

Love courtyard marriot but

Bathroom was small. Door would almost hit the toilet. There's was no TV remote in the room. We called the front desk and she said \"I'll let them know\" and did nothing. So no TV on our stay. Another silly thing, was we had to pay for parking there(Marriot) which we already overpaid for. Check in time was slow, like they were new hires. Come on, at least train them properly.

Friends_and_family Family

2/10

Poor

08 Oct 2025

Nancy

We chose this location for its close proximity to Balloon Festival, which it was. Requested a remodeled room when I made the reservation, called the hotel before we arrived as we wanted a remodeled room. Requested a remodeled room again at check-in. Our request was not honored, old room, stained carpet, old furniture, bathroom very dated, unruly children playing tag in lobby, no hotel personnel intervened. This is an issue as it is a multistory hotel that has an atrium, sound travels and at 11pm at night? No thank you. Tried to use room service as it is billed as a full service hotel. No answer when we called room service, called the front desk, they told us to go on Bonvoy to order, that part of the app wasn’t functional. Called front desk again, was told go to bar to order. My husband went to bar to order, the menu ringed in the room was not honored, we were told menu being revamped, would not adapt to specific requests, we were only looking for a burger and chicken sandwich, not fine dining. Employees didn’t appear to be trained well. Asked the hotel manager to insure our room was cleaned while we were out, we were gone six hours. Our room wasn’t cleaned. Avoid this hotel.

Leisure Partner

2/10

Poor

05 Oct 2025

Richard

They put me in a room that the tv didn't work. Bad service

Leisure Partner

8/10

Excellent

04 Oct 2025

Gary

With the exception of the water in the shower (didn't get hot, just warm) and the fairly small bathroom, the hotel was fine. Free bottled water, and the exercise room was good. We didn't eat there, so can't say anything about that.

Leisure Family

10/10

Exceptional

03 Oct 2025

Janet

The connecting rooms were noisy and room by highway. Other roo was great.

Friends_and_family Family

8/10

Excellent

02 Oct 2025

Christina

The room was clean and impressive. The disappointment is not being able to print or send the receipt via email. The staff was very friendly and helpful. Other than the technical difficulties, I would highly recommend this place.

10/10

Exceptional

20 Sep 2025

DENNIS

Amazing stay

6/10

Pleasant

09 Sep 2025

Raymond

avoid until renovation are done

they are doing extensive renovations. Makes the location very dusty. Pool is not open. None of this was known when making reservations. when checking in there was no one at front desk. after 10 min of waiting and was able to find a staff member to locate desk manager. The desk manager seemed annoyed that she had to come to the front desk. desk manager mis pronounced my name and I gently corrected. She then proceeded to mispronounce several more times. Seemingly going out of her way to say my name more than necessary just so that she could continue to mispronounce. The room AC were preset to 65 degrees and and the highest fan setting. If you adjusted the setting they reverted back to the presets 30 min later. Called front desk for instructions on how to override the presets. Was told there was no way to do that. As a result, room was freezing and super loud. When checking out the printers were not working. I wanted to confirm all the charges before leaving, was told they could not do that. I think they are in the process of updating which is understandable. I would avoid until renovations are completed

Friends_and_family Family

10/10

Exceptional

01 Sep 2025

Leticia

It took a very long time to get checked in

Leisure Family

8/10

Excellent

30 Aug 2025

Robert

Food availability

Business

8/10

Excellent

28 Aug 2025

Marie

Staff very nice

Business_and_leisure Family

6/10

Pleasant

25 Aug 2025

Kate

Not impressed

Was not told there was a parking fee and that the hotel was under a remodel Desk clerk at checkin had an attitude
Was not told about breakfast fee either

Self

2/10

Poor

20 Aug 2025

Marmi

We were switched 3 times. First room old dirty stains on carpet

Second room dirty trash on floor. Hair in sink. Bed not made.

Third room water didn’t drain in shower. Vent at entrance of the room on the ceiling leaking water fall hazard and had to put a towel on the floor

Business Friends

6/10

Pleasant

12 Aug 2025

Javier

Though the ongoing renovations were obvious, the area was nice, quiet, and clean. Staff member was a pleasure to talk with, kind, and professional.
However, the renovated room we checked into had a broken tv (unwatchable) and shower pressure and temperature was poor.

10/10

Exceptional

11 Aug 2025

Tiffani

Everything was great expect for the service. And tv volume didn’t work too well

Leisure Friends

4/10

Poor

29 Jul 2025

Keifer

Well first off, I had 2 rooms reserved, but when I arrived they only had me down for one room. Then I was advised that there was a $10 per day parking fee. Which I didn't understand because they have a wide-open uncovered/open parking lot in the front of the Hotel like most hotels and there was NO Valet parking, so I don't understand that per day charge. I was livid but was like oh well, and accepted the fact that I'm being charged for self-parking. Next thing was the TV in one of the rooms did not work. So, after 24hrs we requested to be moved to another room. There's only one exit/entrance to the hotel and they only have (2) elevators. We were on the 8th floor and one of the elevators only went up to the 5th floor for the first 2 days we were there. Finally, as I'm checking out they were about to charge me for 2 cars, after I CLEARLY stated at check-in that we only had ONE car. We drove 11hrs from Central Texas for a family reunion & this is NOT what I expected. We had (3) other groups of family members that were staying at this hotel & experienced similar issues during their stay as well.

Leisure Family_with_children

2/10

Poor

23 Jul 2025

Stephanie

I was not aware upon booking that this was under renovation and nothing worked, no Internet, no TV, no phone and had to switch rooms.

Partner

2/10

Poor

14 Jul 2025

Andrew

not happy

We didn't get the room we Booked, TV didn't work, pool was closed. the beds were so small and uncomfortable my wife and i couldn't even sleep together. spent 200$ for no sleep and tiny bed

Partner

8/10

Excellent

06 Jul 2025

Mike

This property is under renovation.
After the remodel is finish, this would be a great place to stay.

4/10

Poor

16 Jun 2025

John

The property was under renovation and was priced as if it wasn't while there was no notice while booking.

The TV would turn itself back on after being turned off.

I had a cockroach in my room.

The internet did not connect.

I was given a voucher for food, that I was initially told was good for only food, but when I went to breakfast I was told it was only good for dinner.

10/10

Exceptional

12 Jun 2025

Phyllis

Incredible stay even though the hotel is under renovation. Breakfast was delicious with great service. Everyone we met was so nice and helpful. On our way to the lobby to check out, we ended up in a service elevator and on the wrong floor with our luggage cart. A very nice gentleman, one of the workers, took the time to escort us to the correct elevator and to the lobby. Room was new and beautiful. Great view out the 6th floor window. The only issue I would mention is each TV program we tried to watch the program buffered.

Leisure Family

4/10

Poor

06 Jun 2025

Blanca

Under construction

The construction started early in the mornings and the drilling noise were extremely loud. The construction crews using the one functioning elevator, so we had to wait and or take the staircase down. The pool was unavailable due to the construction. The starbucks wasn't open despite being told that they would be. Overall not a good experience.
Plus they charge for parking, $10/ day.

Friends_and_family Family

2/10

Poor

28 May 2025

Isaac

The Marriot website and expedia never mentioned that the hotel is under renovations! We only found out upon chec

2/10

Poor

27 May 2025

Yvette

When I made the reservation it never stated hotel is under construction. I stayed in to rest on the 3rd floor and ALL of the 4th floor was getting remodeled. As my family and I tried to rest and watch tv all we could hear was drilling and for $200 a night it was not worth it. I won’t be staying there again.

Friends_and_family Family

4/10

Poor

11 May 2025

Richelle

Wait until renovation complete in October 2025.

Property under renovation, pool was closed, I think because I used hotels.com they put me in one of the unrenovated rooms, then I overheard other guests in the lounge bragging about being in one of the renovated floors/rooms. The AC was not working despite them \"fixing it\" twice, had a non-working outlet in the bathroom, the security device was missing from the door and the nightstand lamp switch broke when I tried to turn it off. They charge $10 for parking in an open, unsecured lot.

Friends_and_family Family

4/10

Poor

01 May 2025

Christopher

Windows wrapped in plastic, unknown construction communication, no lobby area (all under construction). Expedia did not communicate this!

Leisure Partner

8/10

Excellent

21 Apr 2025

Mike

The front desk staff was top shelf. Restaurant staff, not so much. The facility was undergoing renovations, which I understand is difficult to do while still accommodating guests. My issue is that I was not made aware of this until we arrived. I felt like I was the victim of a bait and switch con. Other than the staff, it was a horrible experience.

Leisure Partner

2/10

Poor

13 Apr 2025

Kayla

We had an extremely disappointing experience with this hotel before our stay even began. We had booked a room for our daughter’s State HOSA competition, which was scheduled for the weekend. Upon arrival in town—several hours ahead of check-in—we stopped by the hotel to ask about the possibility of checking in early. Despite being physically present and speaking with staff, we were not informed of any issues with room availability at that time.

Later, just before check-in, we received a call stating that our reservation had to be canceled due to ongoing construction and a lack of available rooms. It was incredibly frustrating to learn this after we had already waited for hours and had been at the hotel earlier without any mention of this issue.

What’s even more concerning is the lack of transparency and professionalism throughout the process. If the hotel was aware of overbooking or construction-related limitations, that information should have been communicated upfront—especially when we inquired directly. Additionally, although payment is taken immediately upon booking, the refund process is unnecessarily complicated and inconvenient for the guest, especially when the cancellation was entirely due to the hotel’s oversight.

Unfortunately, I cannot recommend this hotel based on this experience.

Business_and_leisure Family_with_children

2/10

Poor

29 Mar 2025

Joshua

this is a very dated property in the middle of a very long renovation. Had I known how run down it was I would have stayed elsewhere.

Leisure Family

6/10

Pleasant

24 Mar 2025

Judith

Property is under renovation, they don’t let you know that.

10/10

Exceptional

23 Mar 2025

Christina

Awesome customer service

Leisure

4/10

Poor

19 Mar 2025

Calbert

The stay was not what i expected. Renovation and rude workers and loud noises. My heater was not working

Business

6/10

Pleasant

16 Mar 2025

Verified traveler

Under Construction

Under construction. Noisy until after 5:00 pm. No USB outlets. Bathrooms do not have ventilation fans. Uncomfortable beds. Heater, fan was very noisy and couldn’t sleep with it on, even after they sent someone to repair it. Not worth the price, maybe it will be better after construction/remodeling is complete. No vending machines.

4/10

Poor

24 Feb 2025

Verified traveler

Wait until construction is completed

Property was under construction and was the property and staff was completely disorganized. Everything was covered in concrete dust from the lobby to our room on the 3rd floor.

4/10

Poor

15 Feb 2025

Cary

Room needs up dating, Television didn't work in first room, had to change rooms at 10:30 p.m. Room temperature was very warm, couldn't adjust temperature. We were not satisfied with the Marriot. Not up to Marriot Standards.

2/10

Poor

14 Feb 2025

David

The room smelled, interest was in and out which would not low me to work and room was dirty.

Business

10/10

Exceptional

04 Feb 2025

Robert

Everyone is very friendly

Business Self

4/10

Poor

26 Jan 2025

Jonathan

Will look great in a few months

We stayed here the night after our wedding 23 years ago before leaving on our honeymoon. it was one of the nice hotels in Albuquerque. I didn’t realize till we walked in that it is under massive renovations. While inconvenient to this trip, we hope to see it brought back to its former grandeur.

Partner

6/10

Pleasant

23 Jan 2025

Vincent

Property was under construction. A huge portion of the lobby was unavailable. Was not aware of this. The construction made the hallways dirty. Room were clean and quite nice.

Leisure Friends