Protea Hotel Lusaka

Zambia , Lusaka
LUSAKA, Arcades Shopping and Entertainment Complex
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75 reviews shown

10/10

Exceptional

12 Jan 2026

dennis

The room was very well kept, and the staff was phenomenal. A \"feel at home\" kind of atmosphere.

Business

10/10

Exceptional

14 Sep 2025

Ethan

Bueno

10/10

Exceptional

07 Aug 2025

Herbert

Kind attention to my every need. Lovely staff. Great breakfast buffet.

Business Self

10/10

Exceptional

03 Jun 2025

swirvine

Was a great stay

Partner

10/10

Exceptional

09 Apr 2025

Scheffer

No recommendation

Business Self

8/10

Excellent

03 Apr 2025

Tafadzwa

Wonderful hotel with friendly staff

The property is very clean and the staff were friendly.
The food needs a lot of revamp especially room service. This property is a good [lace to stay for a business trip. Bathrooms are clean and modern. My room was on the side of the road and it was noisy would prefer a quiet room in the future.

Business

8/10

Excellent

24 Mar 2025

Francis

Would recommend to friends and family

Leisure Self

6/10

Pleasant

01 Dec 2024

Carlos

Very good location with an average accomodation.

Excellent location near many shopping malls within walking distance. The property is run down in way too expensive for what you receive. Staff are all very friendly and service oriented.

Business

10/10

Exceptional

05 Nov 2024

Yusoof

IT WAS BEST

Leisure Self

4/10

Poor

16 Sep 2024

Adebayo

the staffs

8/10

Excellent

04 Aug 2024

Robert

Recepción staff and breakfast staff were excellent. Very good breakfast selection. Very good hotel.

Business Self

10/10

Exceptional

09 Jun 2024

Kondwani

I will definitely stay at this hotel again. Excellent location with exceptional staff. Congratulations to all !!!

Business_and_leisure Self

10/10

Exceptional

16 Apr 2024

Addy

Great value near great food options in a safe neighborhood.

Business Self

8/10

Excellent

02 Dec 2023

Verified traveler

Great staff & horrible nightclub neighbor

The staff has been helpful and accommodating.
The only disappointment is that a horrifically loud DJ & nightclub next door rob you of an expected peaceful sleep on Friday and Saturday night. In fact, I'm not sure if the immediate next door Protea Marriott isn't the source of the offensive noise. Don't stay here on a weekend.

Partner

10/10

Exceptional

16 Dec 2022

Denise

Comfortable, clean and quiet. Nice location near a mall with casinos and nightlife.

Business_and_leisure Partner

10/10

Exceptional

04 Aug 2022

Lynn

…

Business

10/10

Exceptional

28 Jan 2022

lionel

friendly, helpful staff and good food

Partner

8/10

Excellent

08 Dec 2021

Isaac T

Very clean and staff were professional. Was able to check in early coz my flight arrived early. Great stay

Business_and_leisure Family_with_children

8/10

Excellent

10 Aug 2021

Verified traveler

It was good, thank you.

Business

10/10

Exceptional

19 Aug 2020

Alexander

Thank you

Business

10/10

Exceptional

24 Jun 2020

Verified traveler

Comfortable, clean stay

Very clean and comfortable hotel. Shower is luxurious compared to what we'd been used to in Africa, much appreciated. The service in the restaurant wasn't the best, waiting 1.5 hours for food with 4 hungry kids wasn't good, not sure if that was a kitchen problem or server problem.

Business Family

8/10

Excellent

31 May 2020

Verified traveler

Modern, clean place , they took precautions with the COVID-19

Business_and_leisure Family

10/10

Exceptional

10 Jan 2020

Lisa

I love this hotel. The people are amazing.

Business

10/10

Exceptional

03 Jan 2020

Verified traveler

All relative facilities in the close area...mart and shop etc located very closely

Business Partner

10/10

Exceptional

24 Oct 2019

Jan

Friendly staff, good food, comfortable rooms and wi-fi that works

8/10

Excellent

02 Sep 2019

Ronnie

It was a great stay. Wouldn’t hurt to have a few more television channels though. The available had real slim pickings

Leisure Partner

2/10

Poor

15 Aug 2019

Dont use Protea hotel in Lusaka.

Very poor customer relations. Very bad wifi and not able to sort it out leaving me with no connectivity for half my stay. Once I got moved to another room I finally had wifi. Check out was a nightmare with very unhelpful staff member also not being able to assist me with my Marriot rewards.

8/10

Excellent

05 Jul 2019

Nigel

Very Good Property

Good property as expected, great staff, good WiFi and very good A/C

Friends

10/10

Exceptional

25 Apr 2019

Passmore

Easy access to the airport

10/10

Exceptional

23 Apr 2019

Verified traveler

Very clean, toilleries filled, good breakfast. Execellent staff.

Business_and_leisure Self

8/10

Excellent

10 Dec 2018

Muhammed

Comfortable hotel but service needs a boost

Check-in was very slow. Attendant gave me the wrong room number, so I had entered a room where someone was already residing in - awkward. The attendant also did not charge for the shuttle service upon payment of the room as requested, and had to then pay next morning, causing a delay. Other than that the quality of the rooms are great.

6/10

Pleasant

30 Sep 2018

Sara

Comfortable, but lacking service

My stay was overall okay. For being a Radisson Blu, I thought the service was lacking. One night I tried to call for room service; I tried to call 5 times over the course of 10 minutes, both the OneTouch button and the general front desk, and no one picked up. Checking out, as well, was a dreadful process. It took 30 minutes to pay my bill. Hotel is comfortable, food was great, but the service - ouf.

8/10

Excellent

30 Aug 2018

Verified traveler

Convenient hotel

I was most impressed and grateful for the honesty of the staff. I had not paid my taxi due to lack of cash when I arrived at 2.30am and the taxi unfortunately had not come back when I checked out. I left money in an envelope at the front desk asking them to hand it over to the taxi driver whose details I did not have. They gave it to him. I am so grateful!

10/10

Exceptional

02 Jun 2018

Elizabeth

Great stay

The Staff members were very nice. I enjoyed the breakfast buffet. I recommend this hotel for anybody visiting Lusaka.

8/10

Excellent

28 May 2018

John

A comfortable stay

My stay was okay, the staff were friendly and efficient. The rooms could do with a few channels with international news on the TV.

10/10

Exceptional

05 May 2018

Verified traveler

From the first day I arrived at the hotel I felt like I was just at home I would recommend to anyone that day was pleasant

8/10

Excellent

01 May 2018

Sherri

Best Sleep In Lusaka

I probably had the best night's rest here, the bed was ridiculously comfortable.
Although the room was a very nice size, as was the bathroom and walk in shower, the bathroom smelled and looked a tad moldy, so that was a bit of a turn off.

The complimentary breakfast buffet was wonderful and the staff was pleasant, though i wished that they had more knowledge of the surrounding areas/things to do. When asked, they really drew a blank. The rooftop pool looks like a kiddie pool though, which was a little disappointing.

8/10

Excellent

07 Mar 2018

Verified traveler

Stop over

Good clean hotel at reasonable rates. Convenient for stop over

4/10

Poor

01 Nov 2017

Charles

Apathy

Apathy is the best way to describe it, I don’t think the hotel or the employees care at all

Partner

4/10

Poor

25 Oct 2017

Charles

Apathy

Service was poor, communication was poor, they just don’t care There was nothing specifically wrong with the hotel, but don’t go there thinking you will have a grand experience

Partner

6/10

Pleasant

04 Sep 2017

Verified traveler

Nice room! I can recommend it to stay weekend trip since Sunday market is near.

10/10

Exceptional

04 Jan 2017

Verified traveler

Nice hotels close to everything essential

Protea was great with everything working but no gym, poor internet reception and no business center.

6/10

Pleasant

03 Jan 2017

Misha

Kinda ok, but...

The hotel looks nice. It's relatively new and well equipped. I couldn't get rid of the feeling that it is all somehow \"unfinished\": when there's a nice facade, but what's behind is rather disappointing.

The staff at the reception was awful. I came after the long travel and the guy at the reception spent good 15 minutes explaining some of his \"brothers\" (just a guy who came looking for someone, not a guest of the hotel) how to find someone in the other Protea hotel. The second guy who came to support the first one after sitting and watching TV for 15 minutes that I was waiting, didn't even say \"hello\" to me.

So, okay, the check in was awful thanks to the reception staff.

6/10

Pleasant

07 Nov 2016

Mikhail

Overpriced hotel

Hugely overpriced and over ranked. It is not a 4 star hotel

Partner

8/10

Excellent

16 Oct 2016

Laurie

Typical Marriott

Good addition to the original Protea Arcades but decor was without the heart. The staff were great. Very comfy beds. Too many mosquitoes in the room put us off and no mosquito net to feel safe under.

Partner

6/10

Pleasant

14 May 2016

echo

Protea tower Lusaka

Great location, right by the mall & walking distance to east park mall as well. Only 30 minutes from the airport. 10 minutes away from CBD. Very modern hotel with comfy beds.

8/10

Excellent

11 Feb 2016

Verified traveler

2 Protea hotels just next to each other,

The staff are very nice, the hotel is in a very good location, I have stayed here many times and I was one of the first customers when it opened.
Say high to Timo behind the bar, you will recocnise him from his laugh !!

8/10

Excellent

09 Jan 2016

Morore

Protea Zambia for Excellence

I was impressed about the friendliness of the staff and excellent service. Well done. Will see you soon

8/10

Excellent

05 Nov 2015

Alejandro

Food could be better

8/10

Excellent

24 Oct 2015

Verified traveler

Waiting staff need to pay more attention, but then this Is after all Africa.

10/10

Exceptional

06 Oct 2015

Verified traveler

A gem in Lusaka

Great location and the staff were very, very good

10/10

Exceptional

28 Sep 2015

Rory

Protea Hotel Lusaka Tower hotel review

The hotel generates it's own power and purifies it's own water supply. Everything works and the food has progressed to a high standard. The WiFi has also become quite usable for email and general browsing. The close proximity to the shopping complex makes a big difference, especially if you are there over a weekend.

8/10

Excellent

29 Jul 2015

Verified traveler

Good business hotel; no fitness center

Good business hotel. Great breakfast and nice roofdeck bar. Excellent wifi for Zambia, as well. Unfortunately, no fitness center and a tiny (non-functional) pool make this not a great option for longer business trips.

6/10

Pleasant

18 Jun 2015

bad room location

They put me in a room next to a utility area and loud annoying noises bothered me all night. For Lusaka I guess this is pretty normal but for the price I expect better.

10/10

Exceptional

09 May 2015

Peter

Nice experience

New hotel; very comfortanle, a good experience; very helpful staff; spacious room.

4/10

Poor

29 Apr 2015

Ahmad

New Hotel Building, Old Style Management

In general, this hotel needs a more responsible management. Here is why:
* Recycled toilet papers smell very bad even from distance. Cheap Suppliers
* Despite of Room cleaning request, Room was not done after 5 hours.
* From ordering a towel till I received them in room, 1.5 hours.
* Open Butter bowl at breakfast is being refilled after each use (terrible)
* Tea/Coffee not on self-serve, so you have to wait a long time to get it.
* Shower's floor drainage does not work properly, so waste water is all over.
* Guest Parking is open to Roof Bar customer so guests should park outside.
* And many more.....

8/10

Excellent

19 Apr 2015

Omar

Hotel for business travellers

Good, clean and new constructed hotel, pleasant stay. Very close to 3 good shopping malls and dining areas. suitable for business travelers.
the only inconvenience i could see is the absence of a GYM and a very small swimming pool (not suitable for summing) as a decoration on the top floor.

10/10

Exceptional

04 Apr 2015

Steve

Excellent, but the restaurant/bar service slipped

Great location. I've stayed here once before and several times in the older location next door. This time the service in the breakfast area and the bar has slipped. It seems to be the direct help is not the caliber they used to be, but that said it's a great location right at Arcades.

6/10

Pleasant

12 Dec 2014

Verified traveler

Off their game ...

Weak service, bungled reservation, poor breakfast ... stayed here many times, things seem to be slipping.

8/10

Excellent

10 Nov 2014

Hanisa

Good,clean,comfortable-observation for NOTE

I had a good stay.The club room i stayed was good,clean and comfortable.My question to the hotel however would be,what is the difference between the club room and the normal rooms?
I stayed on the 5th floor my first time and this time i stayed on the 7th club floor and the rooms were exactly the same....

Hmmmm...observation

8/10

Excellent

28 Oct 2014

Wonderful place

Top of the range modern rooms with a very fast team to respond to your needs whenever called upon.
Great place, good location and I would recommend it to any business traveller

6/10

Pleasant

25 Oct 2014

d s

Value for money

Rooms are clean and spacious. Ideally located in the heart of Lusaka close the CBD and importnant government offices.

8/10

Excellent

24 Oct 2014

Nicholas

Great room, needs a gym.

Great room. Very clean, very comfortable.

Poor amenities though: no gym and slow internet compared. Both issues better across street at the Radisson Blue.

Breakfast could definitely be better with better fruit, better bread, and better meat. Sausages are very salty and very cheap, for example, and bacon did not look good.

6/10

Pleasant

22 Oct 2014

Kate

Comfortable room in an excellent location

...but the service leaves something to be desired for a hotel in this price range (e.g., errors in booking both the room and airport shuttle, multiple staff sent to verify that you are actually a guest when you go for breakfast, people clearing plates away while you are still eating from them). If management can fix these things, this has the potential to be the best place to stay in Lusaka.

8/10

Excellent

20 Oct 2014

mnce123

Great hotel in lusaka

Modern Hotel with good standard expected from Protea hotels. Excellent location and helpful staff, perfect for the visiting business person. I really had a wonderful stay and highly recommend this Protea Hotel. I will definitely come again soon!

6/10

Pleasant

03 Oct 2014

Kishor

Great location

Internet was bad , Rest all ok

8/10

Excellent

28 Sep 2014

Scott

Nice new hotel

Room was good, service was great from staff on the counter, only complaint had supper one night at hotel and was shocking. Food and beverage manager did remove it from my bill without an issue and was sincere in apology. Did not expect this from a Protea Hotel! Breakfast was good!

2/10

Poor

27 Sep 2014

Kultej

air-condition does not work on back up for long

stay was good, i dont how come hotel like protea dont have air-condition backs, i mean when their is no power their is no AC and for how long that also you dont know, charging like a 4 star but this kind of lapse is what you expect from a road side hotel. But Manager on Duty was kind enough to cancel my booking for next day and i shifted to Radission. REST was ok.

4/10

Poor

21 Sep 2014

Verified traveler

Room for improvement - across the board

Recently opened and it shows. A/C not working properly, Internet down several times, the stay was a disappointment, but it should improve with time...

10/10

Exceptional

04 Sep 2014

Steve

Great Hotel for a great price

The Protea always does a nice job of hosting me on my stays in Lusaka. I've stayed at the others, like the Stay Easy and the Raddison, however they are not as good of an overall value. One thing that I think it strange, the Protea Towers, where I stay now, is lower cost and a better property than the Protea Lusaka, which is right next door. If you're not sure which to choose, stay in the Towers, much nicer and curiously less expensive. When you get there, immediately check out the 9th floor bar and pool area. I say that because it gives you alternatives for relaxing and even working poolside in a nice environment. The restaurant is up there too which is also a nice place to unwind or entertain friends and guests.

8/10

Excellent

29 Aug 2014

becca

Great hotel and restaurant

The restaurant here is a top notch steakhouse. Don't order salad as they have a free salad buffet that comes with your meal! Nice indoor pool as well. Only sad there is no gym, but the modern amenities and lovely service more than compensate. Good, new rooms -- deal for the price.

10/10

Exceptional

27 Aug 2014

zio Matteo

Comfort in Lusaka

This is the newer of two Protea hotels at the Arcades Shopping Centre. Hotel runs a minibus transfer service to the airport which undercuts taxi rates. Helpful and efficient desk staff. Good, reasonably priced food served throughout the day. Room clean and comfortable and very spacious; most have king size beds and the showers are very large. All rooms have fridge/kettle/safe as well as wifi and a desk - this is a business class hotel of the type now found in most African capital cities. Clean, quiet, comfortable and recommended.

2/10

Poor

23 Aug 2014

bob

The hotel is very poorly constructed. With the drywall, you can hear everything about a floor each way. Did not excpect this level of construction under a Protea hotel name

8/10

Excellent

18 Aug 2014

Verified traveler

Good location, safe, clean

Nice modern hotel, rooms were immaculate and breakfast was included and delicious.

8/10

Excellent

18 Aug 2014

Verified traveler

Need a gym