Intercontinental Hotel Lusaka

Zambia , Lusaka
LUSAKA, Haile Selassie Avenue, Box 32201
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75 reviews shown

10/10

Exceptional

23 Feb 2026

Ndimi

absolutely - always

10/10

Exceptional

30 Jan 2026

Ronald

Everything was Great! ...

Business

10/10

Exceptional

29 Jan 2026

Ronald

Very, Very nice Hotel with a Wonderful Staff ...

Business

10/10

Exceptional

27 Jan 2026

Ronald

YES! ... YES! ... YES! ... Room, Staff, Amenities, Food, Security, Grounds ... YES!...

Business

10/10

Exceptional

10 Dec 2025

Paul

The pool area was enjoyable

Business Self

10/10

Exceptional

19 Sep 2025

Maen

The stay was amazing. A special thank you to Precious at reception for her positive attitude and professionalism, which made the experience even better.

Business_and_leisure Family

10/10

Exceptional

18 Sep 2025

Robert

The welcome was most warm with fruit bowl and nuts (peanuts, cashews)/ dates were there on arrival. Staff were courteous and even remembered me by name some time later.

10/10

Exceptional

29 Jul 2025

Umar

It’s safe

8/10

Excellent

24 Apr 2025

Umar

Bad food

10/10

Exceptional

08 Aug 2024

Roger

Excellent customer service. Wonderful amenities. They keep exceeding my expectations.

Business

10/10

Exceptional

24 Jul 2024

King boniface

This place was just incredible I have no hate for it

Leisure Self

10/10

Exceptional

30 Jun 2024

King boniface

The staff is incredible always ready to help and kind

Leisure Self

10/10

Exceptional

29 Jun 2023

Anja

Lovely renovated hotel. Very luxurious rooms. Friendly and helpful staff. Unfortunately the gym was still under renovation. The bar/cafe is worth a visit. Breakfast is nice (but mornings are cold, so bring a sweater because it’s outside!).

Business Friends

10/10

Exceptional

06 Jan 2023

JUSTIN

Easily the best five star hotel in Lusaka

Business Self

8/10

Excellent

28 Feb 2020

Verified traveler

comfortable stay

Business

8/10

Excellent

16 Feb 2020

dror

The hotel was very good and I will probably return in future business trips

Business

6/10

Pleasant

31 Jan 2020

Verified traveler

The property is aging. There was no air conditioning in any of the lobby or downstairs area of the hotel. The entire hotel could use some paint and sprucing up. It is no longer among the elite Lusaka hotels and therefore, overpriced. We will be using the Taj Pamodzi for Lusaka trips.

Business_and_leisure Partner

2/10

Poor

12 Sep 2019

Verified traveler

The hotel rooms were filthy! Carpets were stained! Toilet flush was broken! Had to change 3 rooms to find a bed to sleep! High cost for poor value!

Business Partner

4/10

Poor

16 Apr 2019

Verified traveler

I didn’t like anything at intercontinental hotel I was so disappointed. The corridor smells bad, the carpet is dirty you can see it. The bathtub was very dirty you can see it wasn’t cleaned properly, the white bath mat had black stains. I had to wear my flip flops to have a shower. Breakfast meals where terrible and the gym equipments needs replacement, treadmills belts are worn out they need change. Intercontinental hotel is just brand not quality. It’s expensive from nothing just brand. Don’t book there, don’t book for brand book for quality.

Friends_and_family Family

10/10

Exceptional

23 Mar 2019

Jiaxin

Service was great. The hotel has a fleet of taxi cabs to bring you around.

10/10

Exceptional

09 Feb 2019

George

Great Hotel! Great Service!3

Great, wonderful,clean and hotel. Good location! Comfortable! Good food! Peaceful! Friendly staff! Good location! Proximity to the airport.

10/10

Exceptional

20 Jan 2019

Verified traveler

Great service, great access to transport and malls great location

8/10

Excellent

14 Jan 2019

Pat

Breakfast was good, 3pm afternoon check in time too late, car park poor

Friends_and_family Family

8/10

Excellent

01 Dec 2018

Verified traveler

Nice and very hospitable . Like my stay at the hotel *****

Business Self

8/10

Excellent

12 Nov 2018

Robyn

Good hotel

Good hotel, nice and clean room. Good service and very friendly and helpful staff. I would stay here again

8/10

Excellent

11 Nov 2018

Andrew

I only stayed one night for business but thought the hotel was a little tired. The staff were very friendly and it is very conveniently located but the hotel itself could do with some tlc

2/10

Poor

18 Jul 2018

Verified traveler

The hotel its old and the condition are really terrible.

8/10

Excellent

03 Apr 2018

KAILASH

Lusaka visit

Property is old, need refurbishment, specially outside of the building.

Family

8/10

Excellent

04 Jan 2018

Towera

Very good

Our stay was good. Cleanliness was excellent.

Partner

6/10

Pleasant

14 Nov 2017

Verified traveler

Intercontinental Lusaka.

Beautiful setting, great staff and loved the pool and mango tree.

6/10

Pleasant

23 Aug 2017

Peter

Central location

Hotel needs a face lift because most things are out dated inside. The staff is ok but could use more training in terms of being attentive to guests.
Going up to the room, immediately you enter you are greeted by a foul smell which I later concluded that was from the fact that shower extractor fans don't work. Shower heads were throwing water in all directions and for a tall person like myself it was a nightmare. I honestly feel like bathrooms should be redone with new fans. I suggest doing walk in showers and removing old tubs. On one of the nights I stayed there we got notice that water was getting shut off in the middle of the night for maintenance.
The place has potential to be the most amazing anyone would love to stay but lack proper managent and people with new age vision.

10/10

Exceptional

23 Aug 2017

Dennis

A Great Stay - A Last Minute Boo Boo

A few minutes to my check out, I noticed something: my Beats headphones were missing. I thought I had just seen them; thought I had used them while I was at the hotel. And then, they were missing. The Manager came to help me look for them, nothing. They were gone. And that, unfortunately, ruined a really good stay at the Intercontinental. The staff were just lovely; the food - nshima and beef - were delicious; sumptuous even. I enjoyed the nights; the bed was comfortable and the room was cozy. No complaints there. The hotel was also close to the office, so that helped me beat the Lusaka traffic. In the meantime, I am waiting to hear from the hotel and how they intend to review my headphone situation.

8/10

Excellent

22 Aug 2017

Pamella

A nice place to stay in Lusaka.

Very nice food . we were picked from the airport even though we had not booked for airport transfer.
The lady in charge of airport transfer (who was at the airport that time) is awesome. She welcomed us and made us feel very nice. The driver is super as he gave us an introduction about our Journey to the Hotel and he gave us some water.
You have super staff . Bravo,,,

8/10

Excellent

11 Jul 2017

Hitra

When I got there stuff where quite friendly and when I asked about late check out I was informed about 50dollas charge for a hour or if I am a member holder card I can check out at 14:00pm. I joined to be a member. The swimming pool was under renovation work so I brought it up with the assistance manager who she was quite helpful and apologize and offer other option for swimming. But I was checking out so she instead offered me points on my membership member card

Family

8/10

Excellent

28 Jun 2017

Jan

Everything was as it usually except of the service at the pool and restaurant which was non existent. very frustrating and almost impossible to order and get the bill when finished, not good enough enough for a business class hotel

8/10

Excellent

22 May 2017

Parmindar

I stayed at Lusaka Intercontinental fro May 17 -20. The shuttle bus took very long to collect us from the airport.

10/10

Exceptional

10 Apr 2017

traveling guy

Nice hotel with 24 hour gym that has free weights,

A great place to stay in the heart of the political district in Lusaka

8/10

Excellent

14 Aug 2016

Samantha

Homeward bound from Lusaka

Just what we needed after adventurous 10 days in Zambia prior to flights home. Good hotel, good location. Bar service poor, waited forever for food but other than that a very enjoyable overnight stay.

Family

8/10

Excellent

30 Apr 2016

Ian

A necessary safe & comfortable environment

Lusaka is a less-than-desirable place to be so it's nice to get away from that and stay somewhere that feels more like home in the west. It's a safe and comfortable hotel but quite clearly a little old and tired. You expect a lot from an InterContinental but you know you're not quite going to get the same standard in a place like Zambia, so we let them off where they were lacking, and we were fine with that. The most notable thing in this regard was that the staff were totally out of their depth. They were friendly and tried hard but simply didn't understand things that you would normally expect reception and restaurant staff to understand in a good hotel. No big deal, it just reminds you that you're in a backward country where standards in most things are low, including education. Probably wouldn't hurt to send committed staff to a busy city hotel in a western country just so they can see what their guests are used to.

6/10

Pleasant

09 Apr 2016

Verified traveler

Great potential not being realised.

Staff were very helpful and the food was great with a wide selection for both breakfast and evening meals. Lack of attention to detail was an issue for me. We did not have electricity in the room on the first night and one of the towels had evidently not been washed. Our booking included breakfast but staff were apparently unaware of this. Fortunately I had the voucher to enable me to prove this and get the charge removed from the bill. Would probably not recommend the hotel to anyone for accommodation but would be happy to return for a meal.

Family

8/10

Excellent

21 Dec 2015

Verified traveler

Convenient for airport and city centre

Convenient for airport and city centre.

Comfortable room.

Helpful at reception.

8/10

Excellent

04 Dec 2015

jacob

Wifi trouble

I stayed for 2 weeks and the wifi was consistently mal-functioning. An army of IT minions were running around puzzled and various staff provided a zillion stories like \"we fixed the server now\", \"it should be working now\", \"the overdrive ZD switch has been re-configured for higher XT performance\", \"the IT team tell me it is OK\", \"the external provider did not deliver but it is fixed\" etc etc etc. Every evening when coming back from work and meetings the same thing. I know Zambia is generally bad at IT, electricity, generators, and stuff like that, but I had expected a 5 star hotel to do better. Other than that all was OK. Good restaurant, friendly and effective waiters and staff, fine gym and pool and so forth.

10/10

Exceptional

22 Nov 2015

Verified traveler

Guys in the front desk -Good service
Pool side restaurant -Great place to relax
Gym -Good
Bed -Good
Internet speed in the rooms - Average ,need improvement
Will stay again for sure

8/10

Excellent

21 Nov 2015

Luca

NIce corporate staying

The hotel is a nice corporate and has got a couple of good restaurants on the gorund floor (the Rosso Pomodoro is particularly good) both with fairly cheap Zambian prices. Not sure if Internet was a city wide problem whilst there (other hotels had the same issue) but it really made sending emails difficult. the reception said they will get IT to fix it but thought that could have been a bit better managed on a IC hotel

4/10

Poor

03 Nov 2015

Mauro Andrea

We went for the weekend with my parents. Took two rooms for two nights. Both rooms were seriously out dated and not well maintained or cleaned namely the carpet and the fridge. Breakfast on the first morning was good with a wide verity and awful on the second. The grounds are well kept and staff are friendly and welcoming.

Family

4/10

Poor

28 Oct 2015

George

Disappointed

Business trip to Lusaka and Hotel was recommended by a colleague.
For the price that was charged I was disappointed by the facilities as both the air conditioning and fridge in the room did not work. In 30+ Deg C temperatures the room was unbearably hot.
Overall Hotel is a bit dated and prices off food and drinks a little over the top for the average quality thereof.

8/10

Excellent

26 Oct 2015

Arthur

Generally good

All would have been perfect if my aircon was able to cool things down and the door to access the fridge was not falling off

6/10

Pleasant

10 Oct 2015

vee

Air con wasn't working in my room.

Had food poisoning, still not well. Not good experience for me. On checking out was made to pay a lot of money.

4/10

Poor

07 Oct 2015

Margot

Chronic and acute failure of air conditioning

Family

8/10

Excellent

11 Sep 2015

oliver

Good hotel but getting too old

Family

2/10

Poor

01 Sep 2015

Verified traveler

Poor services with no care for customers.

We got married in Lusaka and needed a place to stay for two nights as we had our reception the next day - despite paying for the best room in the hotel - we got an average room with none of the things that I had sorted for my new wife in the room! Furthermore, we had no water in our room for both days - we were using bottled water for brushing our teeth - once again not what you want when you've just got married!

Partner

8/10

Excellent

15 Aug 2015

family stay

grand hotel in heart of Lusaka

Large imposing hotel in centre of capital Lusaka, beautiful lobby & main entrance but general feel of hotel a little tired. Food ok but nothing special. Busy at weekends with different venues. Overall good value imposing hotel.

10/10

Exceptional

02 Aug 2015

Jon

Heaven

This was a two-day rest after three weeks of hard travel in Southern Africa and recovery from a brief illness. The entire property is a clean, well-designed, contemporary tribute to a first-world asset in a developing country. Staff was excellent, wifi worked like a charm, and the outdoor restaurant/pool were superb. This was a welcome respite for a weary traveler.

8/10

Excellent

26 Jul 2015

Verified traveler

Good overall

Very enjoyable and excellent staff care and attention. Unfortunately the electrical power was cut from 2200 to 0600 each day which meant for cold showers in the morning. The hotel did have a generator for some functions.

10/10

Exceptional

11 Jul 2015

Saju

Nice Business Hotel

Good Experience, Old Building, Warm and welcoming. Trained Staff.

6/10

Pleasant

04 Jul 2015

Niki

Okay Place. No big deal.

Okay place. Facility ageing though. Helpful staff. Had to do a video recording late in the evening. The staff found someone to come over.

8/10

Excellent

26 May 2015

Verified traveler

Great place to relax and connect with friends or family

8/10

Excellent

24 May 2015

Klein

Business in Lusaka

It was a nice stay. The hotel was not really with access to shopping, etc. Taxi was easy to get. The breakfast was not really great, just okay. Lacking tropical fruits, which I was expecting would be available.

6/10

Pleasant

19 May 2015

John p

nice place lousy internet

lousy internet

10/10

Exceptional

12 May 2015

Manuel

Comfortable hotel in Lusaka

Very good hotel located in a nice area, wifi connectivity was excellent. Perfect for a business stay. Choice of restaurants, health club and pool. Great

8/10

Excellent

21 Mar 2015

Vishwadass

intercontinental Lusaka

Excellent

8/10

Excellent

11 Mar 2015

Lynette

Weekend away

Really enjoyed our stay, although I feel the bathrooms need attention.....bath very tiny and water all over the floor when showering under the very short shower.
The bed was not very comfortable and the duvet was very thin
The TV stations are not good and poor visuals , not very clear ......

Partner

6/10

Pleasant

16 Oct 2014

Verified traveler

Need improvement
Need to understand what it is promoted online
Needs to honor what they are promoting online through a booking engine
Needs better communication between reservation, online services and front desk
Should not double sale what has been paid for by using a booking engine
Should not to nickel and dimes the customers
Needs better customer service

6/10

Pleasant

13 Oct 2014

Verified traveler

For an international chain, I was extremely surprised how they NICKELS AND DIMES you for everything and how the staff will argue with what they offer online; talking about the FREE BREAKFAST, telling you that it is incorrect and try to resale it to you when you check in.
Fortunately, the managers on duty, at my arrival, after couple of hours of arguing, he honored my accommodation with Free Breakfast and upgrade me for the first two nights and when I had to add one more night the same thing happen again and, after showing them online how it is advertise, they honor the FREE BREAKFAST but did not honor the upgrade.
If I have not stayed in other Intercontinental hotels in the last 5 years, I would never used them again, but since I had better experience, I know this does not reflect the chain but that particular hotel.
If, it was not for that and giving me a USED toothbrush and toothpaste that was already open with nothing in it, I will have extended for my stay for 3 more nights and recommend it to the world. But, base on these two experiences, I have nothing else to add.

10/10

Exceptional

29 Sep 2014

Bernard

Excellent

Thanks to all the staff very nice

8/10

Excellent

10 Aug 2014

sunny

safe, solid, conventional 5 star luxury in lusaka

everything was perfectly reasonable and very efficient. all the boxes were ticked, though the pool was out of action for maintainence. good food and service, efficient transport to and from airport. the hotel did feel pretty generic and the restaurant menus and buffets, shops and bar areas could have shown a little more warmth and imagination, hence the 4 not 5 rating

8/10

Excellent

04 Aug 2014

steve

Great place to un-wind

This was the last leg of my trip in Africa after visiting Uganda and Rwanda. I was pleasantly surprised by the relaxing atmosphere and the beautiful grounds. The food was also a welcomed surprise especially the breakfast buffet. Would recommend if you pass through Lusaka!

8/10

Excellent

27 Jun 2014

Shubhra Ghosh

The hotel is beautiful and the service is very good. I just had issues with their serving food on the poolside or in the open where flies routinely sat on the foods. No one seemed to care about the flies though...

10/10

Exceptional

15 Jun 2014

Traveller's Tale

Will stay again

A great place to get work done. I had everything I needed. The room was clean and comfortable. The staff were very helpful with different things. The hotel is close to embassies and government offices but quite a distance from shopping and food centers.

10/10

Exceptional

23 Mar 2014

Verified traveler

good hotel, great, helpful, and pleasant staff....

very positive, all very helpful, and food was good.

6/10

Pleasant

05 Mar 2014

EPee

Pleasant staff, average and old hotel

Although I was put in a non-smoking room, the room reeked of tobacco smoke. It was a good thing I was only there for one night. Other than that, the hotel staff were very nice and helpful, but the hotel looked somewhat old and in need of some upgrading.

8/10

Excellent

22 Feb 2014

Kevin Thomas

Intercon Lusaka

Good old faithful hotel in Lusaka, being staying here for more than 20 years. Challenges with the wireless connections - very frustrating, especially in a great hotel like this.

8/10

Excellent

01 Jan 2014

Tandy

OK hotel.

I go to this hotel mostly because the staff are very polite and pleasant. The room I ordered was a 2 bed room and when we got there, I was given a one bed room but they moved us immediately to a 2 bed room as soon as I pointed that out. There new room had no soap, coffee maker or condiments and another call ensured that we got these things promptly. Check in and check out was painless! Staff lived to their exceptional standards. One funny thing though. When we got to the hotel, a guy opened the car doors for us and my brother asked him to take out luggage and he said...\"I am not the porter.\" His job is to just open the doors!!!!!! Too funny!

OK. I cannot type in the \"what did you like about this hotel.\" But I will say this in this section then: Service. Very polite staff. I also visited this hotel last December (2012) and at that time, they served breakfast to guests and flies!!! I suggested they cover their food and they did!!! However, the selection got less! And I saw NO flies on the 7th floor where breakfast was served this time.

What can be improved: The hotel is getting old and some serious renovations are needed for a 4 1/2 star hotel. The bathrooms have no ventilators; provide clocks for rooms; No wash cloths; rooms are not for 3 people but 2. People need to know this as planning is important; A supervisor for checking rooms after maids should be hired and make sure that rooms at the end of the day are clean and stocked.

6/10

Pleasant

08 Dec 2013

Verified traveler

Well Managed facility for the Capital City

Price of Food in Hotel was not value for money. Selection of food choices was poor.
The hotel sleeping area was over run with young children, about 10 to 18 year olds, who needed no sleep and were oblivious to the sleeping and relaxing needs of the rest of the hotel guests. Sleep was very difficult. Requests to arrange some quietness was a waste of time. The situation was out of control, with screaming and shouting permitted by the handlers, was an all night occurrence. Requests to the hotel management for peace bore no result.
Disappointing in an otherwise pleasant place to stay.

8/10

Excellent

07 Oct 2013

Suhail

Ok, not the best but OK

The place was nice enough, very pleasant and helpful staff, nice garden and swimming pool. good breakfast. but if you're expecting a europian or middle eastern standard Intercontinental you might be a bit disappointed. the rooms are a bit dated and on site services not sufficient (ex. No ATM machine).