Name: Best Western Plus Gateway Inn & Suites
Address: 800 S Abilene Street, Aurora, 80012, US

8/10

Excellent

03 Aug 2026

Evelyn

I wish they would have a recycle bin. We had to take our bottles to the airport.

8/10

Excellent

01 Aug 2026

Deborah

The staff was terrific. It was very hot in the pool and elevator area the carpets are very dirty and could benefit from a good cleaning. The breakfast was very good. The dining room was clean and well stocked. We really enjoyed our stay. This hotel is in a great location. The best part of all of this was the staff.

10/10

Exceptional

30 Jul 2026

Melquisedec

.

6/10

Pleasant

26 Jul 2026

Cynthia

The hotel is ok. Comfortable beds and decent breakfast. We stayed 3 nights and were told that cleaning service was every other day. Our room should have been cleaned at least one time. It was not. Also, large bathroom but little shelf space to put your toiletry items. It would be nice if they could add a little space.

8/10

Excellent

25 Jul 2026

Robert

Clean and accessible. Washer and dryer worked well for me. Breakfast was well stocked and good. The elevator was extra slow but worked. The hot tub was clean and nice, though it closed at 9. The shower in our room was almost a trickle, which was probably the most frustrating thing.

10/10

Exceptional

19 Jul 2026

GORDON

An amazing breakfast that was all fresh and well maintained.

Self

8/10

Excellent

16 Jul 2026

Mark and Julia

We have stayed at this property many times and it has a great staff, a better than average continental breakfast and a very nice indoor pool and hot tub. Also has a nice washer/dryer and vending area. Our only complaint was we were there four days and requested maid service specifically on day three and never got it so we had to request towels, trash bags, take out our trash, etc. ourselves. You stay at a hotel to get those services.

Friends_and_family Family

6/10

Pleasant

15 Jul 2026

Yahye

The place looked generally good but they dont maintain the rooms. I stayed for two nights and the second day I left the room at 9am and came back 7pm and it wasn't clean. Literally no one stepped inside.

Friends

4/10

Poor

13 Jul 2026

Victoria

Blaaah it was hot in building and rooms widows had dead bugs in the seals

Friends_and_family Family

8/10

Excellent

10 Jul 2026

Erik

It was a good quick overnight stay. All was great I hustled didn’t like the pillows.. too small and too hard. Bed was fine. Full breakfast was pretty good! Loved your coffee making machine

Family_with_children

6/10

Pleasant

09 Jul 2026

Andrea

Pros:
-clean room/hotel in general
-convenient location to parks/Denver area
-Safe area
-Close to restaurants and shopping

Cons:
-low water pressure in shower
-beds were squeaky
-breakfast wasn't great, but I never expect a lot from hotel breakfasts

The main issue we had was that we mistakenly left the \"do not disturb\" sign up, so housekeeping didn't clean our room. We asked the front desk to add us to the housekeeping list for the next day and they took our room number down. The following day we left and were out all day and returned to a still dirty room. We had to call down to the front desk for towels and go get them ourselves. Really disappointed that even though we asked for our room to be cleaned they never did it.

Family

6/10

Pleasant

08 Jul 2026

Paul

The gentleman working the front desk was wonderful. The hotel was ok.... nothing was particularly bad, just average all over.

Partner

10/10

Exceptional

08 Jul 2026

Sean

Great stay for the price. I grew up in Aurora and I was concerned about the crime in the area. The Hotel does a great job of keeping the parking area clean and well-lighted. There were several vagrants that came through the parking lot looking in trash cans. No vehicles were stolen, vandalized or broken into during our stay. It is Aurora so, we may have just been lucky. The hotel is clean and the staff were great. The pool was well kept as well. I'll stay again in the future.

Family_with_children

8/10

Excellent

06 Jul 2026

Shelby

Staff was excellent. Pool was clean and tempered well. Breakfast was great and was a little different each morning which was nice. Our room and the property were clean and well kept. The beds were pretty firm but overall would stay here again.

Friends_and_family Family

6/10

Pleasant

06 Jul 2026

Renea

Smelled like smoke in our room

Friends_and_family Family

10/10

Exceptional

06 Jul 2026

Jenny

Breakfast was great. Pool small but just what we needed.

Family_with_children

10/10

Exceptional

04 Jul 2026

Viola

Had a nice breakfast buffet. Not just yogurt and fruit like some places. When we were there they alternated things like bacon and scrambled eggs, biscuits and gravy. Hot cakes, hot oatmeal and muffins were some of the daily items. We would stay again.

Family_with_children

10/10

Exceptional

03 Jul 2026

Melinda

We had an amazing stay! The room was clean, and the breakfast was great. What truly made our experience exceptional was the outstanding service from the front desk supervisor, Sandi Evans. I accidentally left something very valuable in our room, and she went above and beyond to help us get the item back. She was not only incredibly responsive and helpful but also genuinely empathetic about how important it was to get the item back. Her kindness and professionalism made a stressful situation so much easier. I would absolutely recommend this hotel and will definitely stay here again in the future!

Partner

10/10

Exceptional

01 Jul 2026

Jennifer

Friendly staff. Clean room. Comfortable bed. Fair price.
We would return. :-)

Friends_and_family Family

10/10

Exceptional

30 Jun 2026

Christine

Best pool and jacuzzi I’ve been to so far! Great staff, very helpful!

Family_with_children

8/10

Excellent

29 Jun 2026

Alicia

Loved the location, close to everything from stores to restaurants, hotels pool was great temperature and good size, breakfast was great as they provide variety

Friends

6/10

Pleasant

29 Jun 2026

Aurora

Alfombra extremadamente sucia en el pasillo.
Desayuno poco apetitoso.

4/10

Poor

28 Jun 2026

Jay

Front desk could not be less helpful. AC in hallways did not work, AC in room did not work. Moved to new room at 9pm after being told to turn down AC and \"wait an hour\" for room to cool. Did not. Terrible 1 night stay.

Family

4/10

Poor

27 Jun 2026

Edgar

Staff was very helpful and professional

Family_with_children

8/10

Excellent

26 Jun 2026

Valerie

Nothing fancy, but it was clean, comfortable, and had everything we needed.

Friends_and_family Family

10/10

Exceptional

25 Jun 2026

Madeline

Everything was very good

Partner

10/10

Exceptional

25 Jun 2026

Dave

Easy location to get to. Elevator is very slow, so be prepared to wait a little longer than normal, but that’s not a big deal. Would definitely stay again

Partner

10/10

Exceptional

24 Jun 2026

Debra

We have stayed a few times and each time the experience has been very good. Friendly staff. The rooms are clean, and the price is just right. We plan to stay each time we are in the Denver area.

Partner

8/10

Excellent

24 Jun 2026

Tammi

Nice clean room and great location.

Friends_and_family Family

10/10

Exceptional

21 Jun 2026

Lucy

Staff was friendly.

Family_with_children

8/10

Excellent

20 Jun 2026

Alison

Quiet and clean room. About a 20min drive from the airport - helpful and kind late night staff.

Friends_and_family Family

8/10

Excellent

13 Jun 2026

Lorraine

This property was good value for what we paid. We enjoyed the breakfast which had a nice variety day to day. Our room was clean and the staff was very willing to help out in whatever way they needed. The pool area is basic but was well used during our stay. Overall, we were very pleased with our stay.

Friends_and_family Family

8/10

Excellent

12 Jun 2026

Anthony

Was expecting protein for breakfast but still good, low water pressure in shower and Smokey smelling room not what I was expecting for mid range price

Partner

4/10

Poor

09 Jun 2026

Beatrice

I booked this hotel due to its high rating, but was disappointed on arrival. Although the location was convenient for the purpose of my visit, I found the hotel to be a bit outdated and could use some upgrade. The lobby had frayed seats, dirty carpets that could do with some cleaning, the bathroom fan was loud and cranky and I was always wary of using the elevator.

The coffee station at the reception was however useful as the hotel does not provide bottled water, despite the Colorado summer heat. The breakfast was satisfactory except for Saturday when they served sausage gravy, biscuits and eggs.
Overall, I would not stay here again.

Business

10/10

Exceptional

04 Jun 2026

Destiny

Clean, friendly staff- although I had to run back outside for another credit card because they wouldn’t take my Mastercard PayPal credit? Other than that, clean, relatively quiet. Lots of doors on first floor for easy access

Partner

10/10

Exceptional

02 Jun 2026

richard

Propiedad muy limpia , con buen trato y buen desayuno !

Family_with_children

2/10

Poor

31 May 2026

Karen

My sister and I arrived there and the trash can outside was pouring over. Checked in. Went to the room. Stayed in 204, Smelled like the air conditioner was burning like rubber and oil strong. TV didn’t work. Called the front desk. An hour later nothing no one came. Called again, finally a man came and fixed it. Wanted to take a shower, it was about 9:00pm and my sister was asleep, turned the knob all the way and it was a trickle of water and scalding hot, so I turned it to medium, the water stopped. There was no cold water, so either take a scalding hot shower out don’t take one at all. Went down to complain about it and the lady said I’d have to talk to the manager in the morning. Wake up with a horrible headache from the oil rubber smell and went down to the lobby, told a different lady on duty and she just had this blank reaction. She didn’t take down my name or number didn’t even ask what room I was in. She said she’d relay that to the manager. I just left. Horrible stay!

Family

10/10

Exceptional

31 May 2026

Judith

Staff was welcoming, and room was clean.

Family

10/10

Exceptional

30 May 2026

deborah

Booked two nights, staff was so nice and helpful with checking us in.. room was nice, beds super comfy. We had a small issue with sound on the tv but the staff was quick to send help! The breakfast was good, scrambled eggs, bacon, pancakes and more. They have an indoor pool but we didn’t get a chance to use it. Loved the location… Restaurants close by, Walmart and Sam’s Club right behind us. Plenty of things to do near by. Would definitely stay here again.

Friends_and_family Friends

6/10

Pleasant

19 May 2026

leila

Hot tub wasn't working, gym had a broken treadmill, the drawers wouldnt stay closed in the dresser so i had ro put tissue in it and some stain running down the wall. The homeless walking around looking in ash trays. Think this might be my last stay here. Front desk people just seem oit of energy.

10/10

Exceptional

19 May 2026

John

Clean, friendly, breakfast tasty and nice variety. We will be back again.

10/10

Exceptional

18 May 2026

Jason

Excellent and affordable.

Self

10/10

Exceptional

11 May 2026

James

Breakfast was great but the hot tub wasn't working while I stayed there i was looking forward to it because of the long drive we had i was a little upset but oh well overall a excellent stay

Partner

6/10

Pleasant

05 May 2026

Patricia

Sadly they did not have privacy or blackout curtains, only a thin veil of transparent white curtain. As a result, people walking in and out of the backdoor could see into my first floor room. Also, there were a couple different people who banged on the backdoor for a while. The room was clean enough with a generously sized refrigerator with a freezer section. An alarm in the hall started going off at about 1 AM and the staff did not respond for over 45 minutes; luckily with earplugs I was able to sleep. The breakfast was better than most offerings I've had recently--it's always nice to have eggs for breakfast and they had a coffee machine available in the lobby. They're also very close to a Walmart with a discreet pathway behind the hotel to the Walmart parking lot if you need an easy walk to the store for anything.

Self

10/10

Exceptional

05 May 2026

Olena

Really appreciated the espresso machine in the lobby. Breakfast was also nice, they had yogurt from a machine and delicious berries to add as a topping. Cosy lobby.

Friends

10/10

Exceptional

05 May 2026

David F

The stay at the Best Western was excellent. The room was very clean. All the staff was friendly and helpful. Will stay there again when in Aurora.

Family

10/10

Exceptional

28 Apr 2026

Sherri

Always a great place to stay overall Clean, friendly, close to UC Health Aurora, with lots of stores and restaurants close

Self

10/10

Exceptional

28 Apr 2026

Bud

Good

Family

6/10

Pleasant

19 Apr 2026

Barbara

We had room 121 and the room was not the quality we usually get through Best Western. I believe it was a handicap room which we didn't need. The room was not up to our standards this time. Also when housekeeping comes to clean the room they never restock the coffee.

Partner

10/10

Exceptional

16 Apr 2026

Melody

Great room, great staff, great breakfast.

Family

10/10

Exceptional

16 Apr 2026

Luis

Everything excellent!

Business

10/10

Exceptional

16 Apr 2026

Luis

everything excellent, even breakfast! the reason why I book here is because beds are comfy, staff is highly friendly and the breakfast is amazing; bacon, potatoes, scrambled eggs
Not the usual bread, bagels and waffle thing every other hotel has
I'd give 6/5 if possible

Business

8/10

Excellent

11 Apr 2026

Karen

Very polite staff. Breakfast was amazing. Milk was in a pitcher, not real cold… need a better option.. pool was warm, kids loved it. Pool area was dark, better lighting would be nice. The conditioner, shampoo, lotion bottles were very tiny and insufficient. Traveling with a family of 4 and the bottles were basically for one shower for two people at the most. We had to keep asking for more as we stayed for 4 nights. The room was clean, nice towels, clean fridge and microwave. The washers, dryers, and vending machines were quarters, cash only. The front desk was unable to provide enough quarters to complete 2 full loads. That was ANNOYING, we had to get cash from a neighboring atm, then find a business willing to give us some quarters. We will definitely stay here again, but will bring our own shower supplies, and change :).

Friends_and_family Family

8/10

Excellent

05 Apr 2026

donald

Hot tub was broke, elevator needs some attention

Friends_and_family Family

8/10

Excellent

05 Apr 2026

Maria Tiara

Room was large and clean, facilities were clean, staff was great. The hot tub wasn’t working the night we arrived but they had it fixed the next day, though it wasn’t very hot. It just needed time to heat up because by the third day it was hot and perfect! Breakfast was pretty standard though the pancake machine was a nice touch!

10/10

Exceptional

05 Apr 2026

jose

Staff was amazing

Family

8/10

Excellent

04 Apr 2026

Carla

Breakfast menu was good. Room was nice. A nice surprise to have a walk-in shower.

Partner

6/10

Pleasant

04 Apr 2026

Liz

The breakfast was good, and the beds were comfortable. The hot tub was cold. They would not let us vacuum our room (we spilled popcorn) because it would be too loud, even though it was only 7:45 pm. The fridge did not work well. A lamp was cracked. The light switch was dirty. There was no extra blanket. I would stay again, but it would not take much to make the stay much better.

Friends_and_family Family

8/10

Excellent

30 Mar 2026

Robert

The hot tub was not working

Family_with_children

10/10

Exceptional

30 Mar 2026

Sylvia Jade

Clean room. Fast check IN. Friendly staff. Safe area. I would stay here agaIN.

Self

8/10

Excellent

26 Mar 2026

Marina

The room was clean and it didn’t have any weird lingering smell. This hotel actually saved us from another that we left immediately due to a stench and other things. FIRST.. booking was so easy. The lady who checked me in was upfront with the temp-deposits required for my pet. Our little guy is a good boy so we weren’t worried about not getting it back (which we did) as far as cleanliness and the staff, and even the ability to launder our garments… Everything was great! The only thing I didn’t like is there wasn’t a large area to really take our dog out to potty it was just kind of whatever grass is in the front or on the side of the building lol but I understand as it’s off the highway. The pool and hot tub were a fun little amenity for our son. I will say…. The pet friendly rooms are only on the first and second floor. I guess I never really realized how that might affect our pooch. Whoever was staying above us on the third floor had little ones that were consistently stomping around and jumping probably from bed to bed..as the noise was awfully loud and what else could little feet be doing. The only reason this bothered us was because it caused our dog to be overly anxious and bark more than he usually does. I’m going to guess he thought somebody was knocking or trying to break in. Eventually, I think he got used to it because the barking slowed down. (We were there nearly 4 days) but still… I guess we didn’t think about ppl above us being noisy lol. That’s all.

Family_with_children

10/10

Exceptional

19 Mar 2026

Katie

The staff was absolutely wonderful.

Partner

8/10

Excellent

13 Mar 2026

Sean

Fantastic stay . Went to stay for a night waiting for my vehicle to be ready from a dealership . Highly recommend this place .

Self

8/10

Excellent

12 Mar 2026

Bryan

Awesome staff. Funky smell in the 3rd floor hallway but room was perfect.

Partner

8/10

Excellent

10 Mar 2026

Rafael

Friendly staff, check-in/out was flawless and the room was spacious.

8/10

Excellent

06 Mar 2026

KOTOKO

We enjoyed the heated pool and hot tub, which were available from 9 AM to 9 PM. It was a great way for our family to spend time together.

Family_with_children

10/10

Exceptional

02 Mar 2026

Corbin

Yes

6/10

Pleasant

28 Feb 2026

Monica

The elevator is scary! We took the steps except for luggage. It would close the doors and sit and sit or not open at the floor. The room was ok and clean. The front seat was mixed some people kind and others not. Our keys did not work and the lady blamed us for it. Even though we had no magnets nor near phone. No shuttle to airport so do not get caught off guard.

Family

6/10

Pleasant

25 Feb 2026

Larry

The lady at the front desk was very nice and helpful at check in. Our room was on the 4th floor. When we got off the elevator I was hit by a smell in the hallway. It smelled like gas to me. Like from a furnace. But the next time I went into the hallway it smelled more like paint. So I am not sure what was going on there. The beds were uncomfortable.
thigh for my short legs.

Partner

10/10

Exceptional

21 Feb 2026

Dina

Nice room

Self

8/10

Excellent

15 Feb 2026

Franki

Great place with great people! No complaints

Business_and_leisure Family

4/10

Poor

14 Feb 2026

John

Bed bugs, Shower water pressure

8/10

Excellent

09 Feb 2026

Christina

Good price, nice beds & room amenities

Friends_and_family Family

8/10

Excellent

05 Feb 2026

CeCe

Room was really clean. Unfortunately our room had no view, the window was behind a wall on the front side of the building.

Leisure Partner

6/10

Pleasant

04 Feb 2026

George

Staff was very nice. The hotel was very clean and nicely decorated. The pull out put sofsa bed in our suite was the worst mattress I have ever encountered. I'm not exaggerating when I say there was not an ounce of cushion, it was springs covered by material and that's it. The King size mattress on our bed was very hard but at least we couldn't feel the springs. The breakfast was just okay. No meat options at all and the pancake machine was \"out of order\". We tried to take a nap one afternoon but couldn't because of the dog that kept barking right outside our window. The pool and hot tub were nice. Overall, I wouldn't stay there again.

Leisure Family

4/10

Poor

01 Feb 2026

Dannielle

There was mold spores on the walls.
The elevator was very inconvenient. The breakfast was very disappointing. There was not enough options.

Business_and_leisure Family_with_children

8/10

Excellent

01 Feb 2026

Michael

Clean property and room. Friendly staff and close to food and shopping.

Business Self

10/10

Exceptional

26 Jan 2026

Brando

The room, staff and Hotel was perfect! They went above and beyond for me and my family. I definitely will be staying here again in the future. Also perfect if you're playing at the USA Fieldhouse.

Business_and_leisure Family_with_children

10/10

Exceptional

25 Jan 2026

Michael

Hilton standard quality

8/10

Excellent

24 Jan 2026

Melissa

Room was beautiful and quiet. Definitely worth the dollar. I was going to stay another night past my reservation but when they quoted at nearly triple my initial rate I decided to move on with my trip instead.

Leisure Self

10/10

Exceptional

24 Jan 2026

Michael

It was immaculate. Pool was awesome. Front desk staff was outstanding. A must stay if you're going to be in Aurora.

6/10

Pleasant

21 Jan 2026

Fisher

Breakfast was not very good. Shampoo/conditioner was not good and we stayed for quite a few days and didn’t get trash picked up

Partner

8/10

Excellent

20 Jan 2026

Susan

Friendly helpful staff, wonderful breakfast, free coffee/tea 24/7, great location

Business

10/10

Exceptional

16 Jan 2026

Candi

The staff was friendly and helpful, the pool was warm and clean and the rooms were also very clean and comfortable!

Leisure Family

8/10

Excellent

13 Jan 2026

Eric

Both staff and room where great.

2/10

Poor

13 Jan 2026

Alice

The beds were extremely uncomfortable. Hotel is difficult to get to for those traveling from out of town. Didnt get any sleep. This was truly the worst hotel i have ever stayed at.

Business Family

10/10

Exceptional

08 Jan 2026

Ngoc

Good

10/10

Exceptional

08 Jan 2026

Ngoc

Good

10/10

Exceptional

31 Dec 2025

Abigail

The staff made you feel so welcome and they were so helpful. Both the evening and the morning staff. The ladies that took care of the breakfast were very nice. Explaining how everything worked and greated everyone with a friendly welcome.

8/10

Excellent

31 Dec 2025

Reyna

Room was nice and clean pool and hot tube excellent

Friends_and_family Family

10/10

Exceptional

29 Dec 2025

Kristine

Great pool. Clean rooms. Good customer service. Breakfast is to die for and it’s free!

Leisure

8/10

Excellent

27 Dec 2025

Carlos

Good service

Business

10/10

Exceptional

26 Dec 2025

Diane

Clean, comfortable room. Great breakfast selection that changed daily. Very clean eating area. Very helpful front desk staff.

10/10

Exceptional

21 Dec 2025

Diane

The breakfast was wonderful-great selection each day. Housekeeping was very helpful. The front desk ladies were great at helping me with Expedia mistakes. The place was great!!

10/10

Exceptional

03 Dec 2025

Keahi

Great property and customer service

Business_and_leisure Self

10/10

Exceptional

25 Nov 2025

Teresa Acosta

Cordial staff, clean comfortable room, nice pool,

2/10

Poor

23 Nov 2025

Ashley

Staff.
Support lacking

Friends_and_family Friends

10/10

Exceptional

20 Nov 2025

Amanda

My only complaint is the shower. My and my husband joked about going to planet fitness to take a shower the 3 days we were there. No water pressure made it hard to wash hair.

Check in was great. Such nice staff.
Breakfast was great!
Parking was free!
Convenient location.

So many good things, just give us some water pressure!

6/10

Pleasant

17 Nov 2025

William

Staff was very friendly. There was a very strong smell of chlorine in the lobby and halls from the pool, I assume? Wow!
Struggled with sleep trying to get the HVAC adjusted.Ugh. Room was fine otherwise.

Friends_and_family Family

10/10

Exceptional

13 Nov 2025

Tanya

I had a great stay. The staff was friendly and helpful, the amenities were very nice and the slice was affordable.

Leisure