Name: Best Western Executive Inn & Suites
Address: 1440 Harrison Road, Colorado Springs, 80905, US

10/10

Exceptional

06 Aug 2026

Anita

Walk in shower was nice. Breakfast bar and the staff was helpful and great.

4/10

Poor

05 Aug 2026

Verlyn

Had no elevator and we didn’t notice that when we booked it even though it was on their site. Also, the bed was lumpy and the bathroom was too small…I had to stand, stooped over, between the sink and toilet in order to close the bathroom door. Also, the door had swollen and was very hard to shut. The hotel kept all but the front door locked after 8:00pm and the lighting from the parking lot to the front door was very dim and had dark places that we had to pass by in order to get to the front door.

2/10

Poor

05 Aug 2026

Benjamin

Poor indoor air quality (Starting at 800ppm CO2 when entering the room and quickly reaching >1200ppm).

4/10

Poor

03 Aug 2026

Brandan

Listing had identical room listed as pet friendly. I assumed the price included the pet so chose it and was charged afditional pet fee anyway. Room was not clean. Dead bugs on walls and ceilings. Shower drained slow.

10/10

Exceptional

03 Aug 2026

Ameer

The rooms were clean and the staff was very friendly. Breakfast was good too.

10/10

Exceptional

03 Aug 2026

Jessica

Fantastic value, clean, spacious rooms, quiet and tucked back, super convenient location, good breakfast options, indoor pool, great AC. Definitely staying here again!

4/10

Poor

01 Aug 2026

Charlotte

Room keys constantly not working had to walk to the office multiple times which caused irritation between myself the the office worker late at night. Outside grounds were not clean had to walk through trash exiting my car.

4/10

Poor

31 Jul 2026

Craig

THERE IS NO ELEVATOR! YOU WILL HAVE TO CARRY YOU BAGS UP A SET OF STEEP NARROW STAIRS.
I am disabled and have a hard time going up and down stairs. My biggest complaint with hotels.com after a careful review they do mention there is no elevator, that bit of information should be much more prominent. it is buried deep enough in the description it is easy to miss, a couple of other guests I spoke to had the same issue i did in not catching the issue. I did not think much of the front desk staff. they were slow in dealing with problems, often not even at the front desk, and ringing the bell only brought them back to the desk after several to five min. When we went to the pool, there were no towels at the pool, even though the sign in the room said not to take room towels to the pool, that towels would be provided at the pool.
With all that said, the rooms are nice, clean and comfortable once you get to them. the free breakfast was good with a decent variety. the people providing the breakfast were nice, helpful and friendly.

10/10

Exceptional

30 Jul 2026

Dora Lynn

Clean hotel and room. Tucked away from the busy street. Comfy beds. We added another day here because it was so nice. Will definitely stay here again.

2/10

Poor

29 Jul 2026

Victoria

No elevator. No help.

10/10

Exceptional

28 Jul 2026

LaToya

Staff was very helpful and cheerful!! Very accommodating.

8/10

Excellent

28 Jul 2026

Joseph

Clean, location is questionable but the hotel was good!

4/10

Poor

27 Jul 2026

Craig

Hello, the hot tub didn’t work. It was one of the reasons I stayed at that property. I wish they would let you know ahead of time so you could find someplace else.

8/10

Excellent

26 Jul 2026

arthur

Property was clean. Breakfast not that good. Room was nice and clean. I would stay their again.

8/10

Excellent

25 Jul 2026

John

Room was clean and comfortable. Buffet breakfast was good.

10/10

Exceptional

25 Jul 2026

Jeanette

Pet friendly!

10/10

Exceptional

24 Jul 2026

Melissa

Clean affordable and great location

10/10

Exceptional

22 Jul 2026

Mark

Room was clean. Breakfast was nice both hot and cold options. Staff were friendly and helpful. There was a pool we didn't get to use just due to time restraints on our part. There was a cute coffee area in the lobby and cucumber/lemon water to fill your water bottle. Would definitely stay here again.

2/10

Poor

21 Jul 2026

Mukesh

Beds were too small for 4 adults

Family_with_children

10/10

Exceptional

21 Jul 2026

kirk

Pleasantly surprised...very clean large room..friendly staff...would stay here again.

Self

6/10

Pleasant

20 Jul 2026

Victoria

I would say this is a very average hotel. There are no elevators, just stairs to the 2nd level. One of the main draws was the hot breakfast, but it was not the best from what we expected from other reviews. Powdered, over-cooked eggs and then I think one rotating other hot item (it was sausage/biscuits/gravy when we stayed, I think they also do bacon other days). Other options were bread items, yogurt, cereal. The room was an ok size, but the bathroom fan was very loud and the AC unit was hard to control. The TV also doesn’t allow any kind of streaming, and in this day and age I think that is annoying and silly. I didn’t realize hotels still had TVs without some kind of streaming access. Staff was friendly, I will say everyone we spoke to was kind and helpful. Overall very average, but some things we find we prefer when we travel just weren’t there.

Partner

10/10

Exceptional

19 Jul 2026

Cassie

This is the third time we stayed here when envisioning the area. We love the staff, breakfast is good and the rooms are always clean.

Partner

6/10

Pleasant

16 Jul 2026

Joseph

Staff at the reception was professional and accommodating.

Partner

10/10

Exceptional

15 Jul 2026

Andrew

Clean room with great breakfast and the staff was super helpful.

Partner

2/10

Poor

14 Jul 2026

Chris

Worst hotel I've ever stayed in by far. Only one entry point, in the front of the building. All parking in the back. No elevator. Amenities were unusable. Pool was green. No A/C. Room was 95 degrees upon arrival. Staff was no help. Counters in the room were so dirty they permanently stained pieces of clothing. I could continue to write other negative experiences but this should be a good indication of how awful this hotel is.

Friends_and_family Family

10/10

Exceptional

11 Jul 2026

Vanessa

Clean, spacious room, and friendly staff. Easy access to/from highway. Excellent for the price point.

Partner

6/10

Pleasant

11 Jul 2026

Jaime

Best part of the stay is the complimentary breakfast if you’re traveling on a budget. However, if you’re on the floor level you can constantly hear people walking up and down the stairs and in their rooms above. It’s definitely a get what you pay for stay.

Partner

10/10

Exceptional

09 Jul 2026

Judy

Great breakfast. Clean room. Friendly staff.
No elevators, so if you have a lot of luggage or heavy luggage, you must carry up the stairs yourself. If you are disabled it all make sure you get room on the bottom floor.
It was a little bit hard to find, tucked away in a corner. But a great cajun style seafood restaurant within walking distance in the parking lot.

Partner

8/10

Excellent

09 Jul 2026

CONSUELLO

Not bad for the price! Right off the highway and close to the Cheyenne Mtn Zoo. Pool water was sketchy but the kids survived! Surprisingly, they had some really good green chili with breakfast! I will be back soon for a business trip!

Family_with_children

10/10

Exceptional

09 Jul 2026

Chuck

They asked if we wanted to move our assigned room to a first floor like room. That set the tone for a very nice few days.

Partner

6/10

Pleasant

09 Jul 2026

Ronald

No elevator and I have RA. Very inconvenient.

Self

8/10

Excellent

07 Jul 2026

gabriel

Need to upgrade the breakfast menu, fruits were not available, also water container was empty for refilling

Family_with_children

8/10

Excellent

07 Jul 2026

victoria

Room was huge, beds very comfortable, breakfast buffet terrible. Had to ask them to refill the coffee several times before it happened.

Partner

8/10

Excellent

02 Jul 2026

catalina

Pool was closed

8/10

Excellent

29 Jun 2026

Karen

It was convenient to enter and exit the freeway. The pool hours helped us use it later at night.

Partner

8/10

Excellent

27 Jun 2026

Duane

No bad for the price!

Family_with_children

6/10

Pleasant

26 Jun 2026

Indu

It was good clean place.

Family_with_children

10/10

Exceptional

26 Jun 2026

Chris

Room was clean, better than expected. Breakfast was worth the visit.

Self

4/10

Poor

26 Jun 2026

John

This property is simply old and in need of major renovations. My room smelled so bad of moisture and mildew that it should not even be rented to people. It’s like there is a current water leak under the cement floor that keeps things wet and moldy. It needs to be repaired!

Partner

10/10

Exceptional

25 Jun 2026

Jennifer

Comfortable beds! Nice people, clean hotel!

Friends_and_family Family

8/10

Excellent

25 Jun 2026

Robert

I would have given it a 5 star except there was no place for a dog to go potty. Otherwise the place was very good. Breakfast was good and the homemade salsa spectacular!

Pet

8/10

Excellent

25 Jun 2026

Donnie

Breakfast was good

Partner

4/10

Poor

23 Jun 2026

Tonni

Not impressed

Self

8/10

Excellent

23 Jun 2026

Raúl

Lo Que no me
Gusto, fue q la tina de baño estaba tapada!!

8/10

Excellent

21 Jun 2026

Joseph

Very nice hotel in convenient location. Only downside is no elevator and we had a second floor room with big bags.

Partner

6/10

Pleasant

21 Jun 2026

David

Thermostat didn't seem to work., We set the temperature at 69 and were hot all night.
There is a hole in the tub where the spout is and water barely drains.

Friends_and_family Family

6/10

Pleasant

19 Jun 2026

Christopher

Didn’t check during the booking process but this hotel does not have an elevator, and I have a very bad knee. Room was fine, bed was comfortable, but even though I like bacon, getting overwhelmed with the smell of bacon grease at 6:00 am was unpleasant.

Self

8/10

Excellent

18 Jun 2026

Keyana

Older hotel, but nice clean rooms. You can hear everything in the hallway, but it was a quiet night.
Breakfast was great.
We were looking forward to the hot tub but it wasn’t very hot and the jets didn’t work. We still used it though.

Partner

8/10

Excellent

16 Jun 2026

Renee

All was good, close to shopping center and Restaurants !

Friends_and_family Family

10/10

Exceptional

15 Jun 2026

Shane

A weekend trip with our friends and we were

4/10

Poor

13 Jun 2026

Rosina

When we arrived at the hotel, there was a sign on the door that there was not an elevator. When I asked to be placed on the 1st floor due to my illness they said they had no room available and that I had booked with Expedia, therefore I was placed on the second floor. My oxygen levels were very low and we had to leave our suit cases in the car and walk up to the room with our clothes for the next day and toiletries. I was very upset, and when I expressed my concern that why I was not informed that they did not have an elevator, the staff stated if should be on their website in fine print. I looked at Expedia's website and there is not any notification regarding \"No Elevators\". If I was not so exhausted and low on oxygen I would have found a different hotel.

Family

10/10

Exceptional

08 Jun 2026

Cassie

I love how close the hotel is to everything in the city. It’s easy to get into and close to restaurants. The room is spacious. Coffee is always good

Family

10/10

Exceptional

07 Jun 2026

Mark

Hot tub didn't work

Self

10/10

Exceptional

03 Jun 2026

Cintra

We loved having the pool and hot tub.

Family_with_children

2/10

Poor

03 Jun 2026

Michelle

Traffic noise was really bad, had no elevator to second floor and did not advertise, loud guest and staff tried to move us when we had to get up in 2 hours, then would not reimburse the stay for the night. Bad experience and will not stay again.

6/10

Pleasant

03 Jun 2026

Yuliia

We spent the whole week and cleaning lady came in only after we went down the lobby and complained no one cleaned our room for 4 days

Family_with_children

6/10

Pleasant

01 Jun 2026

Sasha

Car alarm kept going off all night right outside our window. We were exhausted! Staff switched us rooms but very unfortunate. Obviously not anything the staff could do and they were all very kind and helpful.

Friends

10/10

Exceptional

01 Jun 2026

Brenda

M

10/10

Exceptional

30 May 2026

Sophie

Clean room and hotel with dedicated staff - great hot breakfast

Friends_and_family Family

10/10

Exceptional

30 May 2026

Roseann

Staff was helpful in getting us a downstairs room. Great roomy King room and breakfast was good!

6/10

Pleasant

28 May 2026

Jackie

One of the reasons this hotel was chosen was for the hot tub which wasn't in working condition. Sure wish we had known that ahead of time.

Partner

10/10

Exceptional

25 May 2026

Tracy

Nice place dog friendly

6/10

Pleasant

23 May 2026

Linda

Our first room was not acceptable. The room smelled like dog. We were then moved to a different room that was much more agreeable. Thanks to the woman at the check-in desk who made sure we were accommodated.

Pet

10/10

Exceptional

21 May 2026

Vanessa

Clean room, comfortable bed, friendly staff, and decent breakfast. The room was facing the highway, so it was a little loud. The A/C (PTAC) was on, so it drowned out the highway noise. The room was spacious, the bathroom was snug.
We liked the tea and coffee available when we checked in. The hot tub was nice, but the jets weren’t strong enough.
Fast food, restaurants, and gas stations are very close by, the traffic is a bit congested, however, some are close enough to walk to.
Overall, the location was good for us, the price was amazing, and the bed was comfortable. We’d book here again.

Partner

6/10

Pleasant

21 May 2026

Jeff

The pool and jacuzzi has cloudy water. The breakfast was good but not as good as other best western’s but the main issue is that I’ve been to a lot of best western’s and you get house cleaning daily but here it’s after three days and if you want a clean towel you need to bring your dirty towel to the front desk for an exchange

8/10

Excellent

19 May 2026

Raymond

Everything was great for the price. The bad thing was the pool hot tube was in terrible condition. The water was green. They had to close it finaly.

6/10

Pleasant

19 May 2026

Orlena

Just ok

2/10

Poor

19 May 2026

Edward

Way too

4/10

Poor

18 May 2026

Cheri

The pool and hot tub were brown.

2/10

Poor

17 May 2026

Erestu

The air was muggy and smelled like smoke. My allergies and my son’s allergies flared up immediately. There were white spots on the floor and dresser.

Friends_and_family Family

10/10

Exceptional

17 May 2026

Manuel

Everything was great at this hotel, the breakfast was spot on, the hotel was clean quiet I love the pool, the only thing that last was an elevator, but other than that really nice close to the exits off the freeway and had two good restaurants and a taco truck close by at all times

Self

10/10

Exceptional

17 May 2026

Stacy

The staff were wonderful and breakfast was great

4/10

Poor

17 May 2026

Minerva

The stay was okay. The room smelled bad, the ac didn’t work, and the key cards stopped working multiple times despite not putting next to our phones. The staff was kind, especially those serving breakfast. The food selection was alright, but I wish there were more options. Overall, I was not impressed.

Family

10/10

Exceptional

02 May 2026

Rachel

Very clean rooms and great breakfast choices

10/10

Exceptional

30 Apr 2026

Susan

Good breakfast, but no waffles. Staff was very helpful and accommodating

Self

10/10

Exceptional

29 Apr 2026

Elena

Na

10/10

Exceptional

28 Apr 2026

Robin

Room was clean and spacious parking was a little tight for our trailer, but we made it work cosy bed and pillows

Partner

4/10

Poor

28 Apr 2026

Jordan

Don’t be fooled by the photos. Spend the extra buck and stay somewhere nicer

Self

10/10

Exceptional

23 Apr 2026

Isabella

Breakfast was a little burnt and the breakfast attendant didn’t seem to acknowledge anyone in the room when we got food. The room we were in was amazing and very clean. The housekeepers were amazing especially when it came to asking for our room to be cleaned and extra towels and amenities. The front desk people however were rude and kept making snide comments about the guests having dogs and how we were wasting their time because our dog would have probably ruined the room.. The parking was alright a little tight but can’t help that none. The pool was good other than it isn’t heated and the hot tub broke down during our stay

Partner

10/10

Exceptional

20 Apr 2026

Armenda

The lady at the front was so wonderful but the pool was closed.

Partner

10/10

Exceptional

20 Apr 2026

Robert

Clean room, very good staff, and awesome breakfast!! Also great rate to stay. Highly recommend.

Partner

8/10

Excellent

20 Apr 2026

Nancy

Good experience.

Partner

10/10

Exceptional

17 Apr 2026

JANELYN

Staff

Family_with_children

4/10

Poor

14 Apr 2026

Cris

The staff was mostly rude. The rooms were nice but couldnt control the temperature to keep it comfortable. The policies for the side doors was confusing and didn’t seem fair. The breakfast wasn’t very good either

Friends_and_family Family

8/10

Excellent

13 Apr 2026

Kyle Robert

Breakfast was good and fresh, the hot tub was okay . However the adult hours were not adults only. Frig was unplugged.

Overall the room was very nice. Very clean

Business

10/10

Exceptional

11 Apr 2026

Ian

Nice staff great breakfast and the hot tub and pool were open

Partner

2/10

Poor

03 Apr 2026

frank

We stayed one night on road trip and chose this hotel because pet friendly. The property grounds have very little green space to let our dog do his business. Also there is dog poop EVERYWHERE. It looks like no one including the property management ever cleans the per poop ever. Also the door on 1st floor leading to outside near where our room was slams very loud.

Family_with_children

6/10

Pleasant

02 Apr 2026

Chasney

The room was nice and clean, I’m giving 3 stars bc I had to wait 5-10 min for staff to respond when I came for check in. I stood there and watched them talking to someone. I called the front desk and watched & listened to it ring while waiting for someone to come to the desk. And there is no elevator to access the second floor

Friends_and_family Family

8/10

Excellent

31 Mar 2026

Vaughn

Clean rooms that have been updated. Obviously, an older building. No elevator access to second floor.

Self

6/10

Pleasant

30 Mar 2026

Deborah

Front desk staff when I checked in were really nice…not the girl when I checked out on Sunday morning. Very short and rude. Biggest disappointment was the hot tub and pool were disgusting. The water was practically brown. The whole reason I booked there was for a pool and hot tub and didn’t even get to use them.

Partner

4/10

Poor

29 Mar 2026

Jasmin

Staff didn’t show up to breakfast, all doors lock and even access room, Room keys deactivated twice….

Partner

8/10

Excellent

27 Mar 2026

Erica

Breakfast was great and they even try to mix it up everyday .Staff was helpful and polite. The property was very clean.

Family_with_children

10/10

Exceptional

27 Mar 2026

Janet

Great shower!!!

Partner

2/10

Poor

27 Mar 2026

Nicole and Trenton

Checked in right around check-in time 3pm. The room was on the 1st floor, handicap accessible which was fine; however the shower was so SMALL I don't even know how anyone besides a small child could shower in such a tight space. Not to mention, the way you have to stand in the shower, pretty much guarantees the water is going to SOAK the bathroom floor. Oh, at least there's a little bench in there, but if u sit on it your knees will be touching the wall right in front of you. Lol....Then, at night, I noticed a gap in the frame of the door because our lights were off and I could see light coming thru! I looked down into the gap and could literally see the hallway floor. What. In. The. Hell.....But wait, there's more, the worst part of this stay were our next door neighbors who came in late around 10pm SO loud that our TV, air conditioner and white noise app could not drown them out. By 1am they were blasting their radio, which finally prompted a call to the front desk. They acknowledged the complaint, a few min later it sounded like they called the room and ask them to keep the noise down, I think? The radio was finally turned down but the couple of drunkards continued on with their \"party\" and by 3am I had to call the front desk again and let them know I would be calling the cops if the noise didn't stop, especially since we had to be up by 6am! What kind of establishment where people SLEEP allows this level of noise until 3am?! ITS 2026, DO BETTER.

Pet

10/10

Exceptional

21 Mar 2026

Steven

Washers and dryers, clean facility and pool. Staff was very helpful and friendly. When leaving breakfast was good fast, warm and delicious.

10/10

Exceptional

18 Mar 2026

Araceli

Really enjoyed our stay, will definitely book again

Partner