Name: Doubletree Hotel Colorado Springs
Address: 1775 East Cheyenne Mountain Blvd., Colorado Springs, 80906, US

10/10

Exceptional

30 Jul 2026

Julian

Clean, nice, friendly staff

2/10

Poor

27 Jul 2026

Natalie

The staff wasn't overly friendly. There were new charges like parking. Lots a new rules.

6/10

Pleasant

27 Jul 2026

David

Tub and shower fixture could operate but was broken and hanging to one side--needs to be replaced.

The iron we attempted to use to press a shirt was not in good operating condition, and leaked water everywhere.

Also, having to pay $10 for parking is a ripoff hidden charge. Should be disclosed at booking so you know the room will cost $10 more, because there is nowhere else to park,

8/10

Excellent

27 Jul 2026

Wendy

Nice hotel! Staff was helpful.

10/10

Exceptional

26 Jul 2026

Kobert

Pool and hot tub

8/10

Excellent

25 Jul 2026

Anuj

Awesome place to stay. Nice beds, clean room.
Alignment for the Television could be better. Impossible to view from the bed. Parking charges are high. Should be added to room stay. Breakfast was good.

10/10

Exceptional

24 Jul 2026

Elaine

Great for a conference.

2/10

Poor

22 Jul 2026

M'Lisa

The shower didn't work. When we reported the problem the person at the desk said, \"Oh, you have to pull the handle out and showed me instructions we'd never seen.\" Funny thing...the shower worked for one shower, but not the second one. Every time the toilet was used the tank lid had to be removed and the plumbing adjusted so the toilet would work for the next use.

Family

8/10

Excellent

21 Jul 2026

Monika

The room was pretty clean, I just found long hairs in the shower. The beds were comfortable . The hot tub was great- it was very hot. The pool was awesome, there wasn't anybody in it the first time we used it. Now, the breakfast.... Not included in the price. We didn't realize there was an extra charge for that. That's one thing we always look for when booking a hotel- a free breakfast.

Friends

10/10

Exceptional

20 Jul 2026

Sainatha Reddy

Great customer service & the room is well maintained.

Family_with_children

8/10

Excellent

20 Jul 2026

Angeline

The room was spacious, good value. I feel like it could have a little bit better air conditioner. Staff always checking on you to see how they could help.

Family_with_children

10/10

Exceptional

20 Jul 2026

James

Good

4/10

Poor

20 Jul 2026

Kristin

I reserved a room with a balcony;did not get it;was told at check in I could not pick my room.I initially reserved a stay thru Expedia a month in advance.I wasn’t able 2 add on a night 2 that stay thru Expedia since they didn’t have availability.I was able 2 reserve an extra nite thru Hilton directly.I am a Hilton member, but they tried to charge me the nonmember rate already knowing I was a member.When I asked for the cheaper member rate w/paying in full at time of reservation they did give it to me, however I don’t understand why I needed to bring that to their attention.Hilton staff on the phone said that they were able 2 tie my stays together with the different reservations so that I wouldn’t have 2 check out of the room, but that she needed a credit card on file 2 do so.She insisted I wouldn’t be charged additionally as both reservations were already paid 4.When I checked in, the lady told me they don’t tie reservations together but that she would take care of it so I didnt have to physically check out of the room & that I didnt need 2 do anything else.No1 told me I had 2 go 2 the front desk 2 still check out in system & check back in 4 my keys 2 work.Oh & I was in fact charged 4 the room w/that credit card they asked 4 on phone at the more expensive nonmember rate after I checked out.I used a completly diffrnt card when I checked in 2 pay for incidentals.Staff at front desk couldn’t assist me & told me I had 2 call back following week 2 speak 2 the guy who does refunds.

Self

8/10

Excellent

19 Jul 2026

scott

A very nice property with a large lobby. While there are ample places to eat, have a drink, sit down, connect, there is a curious lack of soft materials and a coziness. The lobby feels very \"corporate.\"

10/10

Exceptional

16 Jul 2026

george

Great staff. Clean room. Good breakfast selection.

Family_with_children

10/10

Exceptional

16 Jul 2026

Amanda

We were here for a funeral, staff was amazing.

Family_with_children

10/10

Exceptional

16 Jul 2026

Celeste

Staff was amazing! They attended to all our needs! Family really enjoyed the pool! Loved that it was the perfect temperature it wasn’t too cold!
Only thing was that our door would jam to go into our room but staff did go right away to check!

Family_with_children

10/10

Exceptional

15 Jul 2026

Jason

Large hotel, very clean and close to many things

Family_with_children

6/10

Pleasant

14 Jul 2026

April

Breakfast pretty overpriced for what they serve. Had a better (free) breakfast at Holiday Inn. Kitchen closed a bit early for wknd. Room was clean, housekeeping didn’t change our sheets/blanket and we were there 4 nights. One day didn’t leave any towels. Overall comfortable, clean. Biggest disappointment was by far the pool. Waaayyy to many chemicals. No air ventilation. Could only stay in the area 30-45 minutes. Only in the hot tub for 10 before your eyes water and start sneezing continuously. Happened to myself and everyone else who got in. We tried all night we were there. By the late night it was better but still unbearable after an hour. Also, drainage in the area was nonexistent, water just piled up in the area.

Friends_and_family Family

8/10

Excellent

14 Jul 2026

Patricia

We had a nice clean room: the bed was very comfortable. We loved the gym, hot tube and pools. Only downside is the neighborhood, there was a dispensary across the street with some shady people. The property was very secure however.

Family

8/10

Excellent

14 Jul 2026

Nathqrones

My stay at the Double tree was really good no complaints. Great location and good food service at the bar restaurant. Coffee shop was really good also. Yes I would stay again with no hesitation.

Self

10/10

Exceptional

13 Jul 2026

Maria

Very nice hotel, big ,clean 👌

8/10

Excellent

13 Jul 2026

Mary Jane

Room clean

10/10

Exceptional

13 Jul 2026

Mary

Very nice spacious hotel and room. Clean and well maintained.

Partner

2/10

Poor

13 Jul 2026

Thomas

Air conditioner was not working properly because air filter was filthy replaced by maintenance. Room was not cooling down at all. Still not working like it schould of. The pool drain on outside of pool was not draining water was pooling around the whole area where you walk. I felt the pool was not as clear as it schould be.

Friends_and_family Family

10/10

Exceptional

12 Jul 2026

sarah

Just perfect for a large family

Family_with_children

2/10

Poor

12 Jul 2026

Sharla

Air conditioning never really cooled the room. Maintenance came to the room and the guy did all he could. The AC was blowing 76 degree air out of the vent. Barely blowing. Some parts of the room were over 80 degrees. Someone texted to ask about our stay. I asked for another room and was told they were sold out BUT there were rooms available on the Hilton website. Also found a Gatorade bottle behind a window curtain and a used QTip under a shelf in the bathroom. The bathtub could’ve also used a good scrub as there was a ring around it. Room also smelled like chlorine as the room was near the pool.

2/10

Poor

12 Jul 2026

lucresia

Breakfast is not included despite the website saying it is. Pool is filthy. You come out covered in someone else’s hair, used bandaids thrown everywhere, water was cloudy. The smell from the pool and the gym area is horrific. Smells like dirty water, mold, and sweat. I don’t think they used chlorine in the last month! Lobby and conference area was nice and new (as shown is pictures) the rest of the hotel was out dated, dirty carpet, smelled like stale smoke, and like you were staying in a motel 6. Water fountain (shown in pictures) had no water, never found the fire pit, just horrible.

Friends_and_family Family

6/10

Pleasant

11 Jul 2026

April

None

10/10

Exceptional

11 Jul 2026

Steve

Clean room, comfortable beds, close to many restaurants

Family

2/10

Poor

11 Jul 2026

Henry

Lobby and lounging area were updated and nice. Room smelled of either mildew or smoke. Toilet was hit or miss whether it would flush. Room next door occupants had two small yapping dogs. Barked all night! At 6am the occupants left the room, and the two dogs went crazy. Not the best way to wake up!

Business

2/10

Poor

10 Jul 2026

Zaiha

The room restrooms are filthy and not everything in the room worked so our food spoiled. Would never stay here again.

2/10

Poor

10 Jul 2026

Michele

We had the worst experience ever this place has become something we would never wanna go back to Ever again. It was a horrible experience.

Partner

10/10

Exceptional

09 Jul 2026

Curtis

Great location - great facility - clean - comfy and really enjoyed it.

Friends_and_family Family

10/10

Exceptional

09 Jul 2026

Israel

I would definitely stay here again

Self

4/10

Poor

08 Jul 2026

Lori

Booked a suite w/King bed and pullout sofa bed on Expedia, got to the room & there was no sofa. Called the desk & got the manager that checked us in, I told her the room she assigned us doesn't have a sofa bed, she says that I didn't book a room w/ a sofa. I told her that the confirmation from Expedia says a King Suite w/ sofa bed. She said Expedia posted it wrong. I told her I didn't know anything about that, but I booked a King Suite w/ a sofa bed because my son needs a place to sleep. She gave me the room 2 doors down that has a sofa bed, & said she would wave the uncharge. When we get into the new room, my husband notices our credit card was charged the initial fee from Expedia, but there was a 2nd charge of $500! After driving 12 hours, & wanting to rest, We now have to go back to the desk to sort this out. A different lady was working the desk, & after going back & forth & having to prove the 2nd charge of $500, she discovered that we were charged for a room booked by another lady with the same last name as ours. Now we have to wait for the manager to return, so she can cancel the $500 charge. 15 minutes later, she shows up, I explain to her about the $500 2nd charge & now she argues that we weren't charged twice. My husband showed her the 2nd charge on our card, she gets on the computer and asks if we were in room XXX, I said no we are in room YYY, I told her there are two of us with the same last name. She finally realizes HER mistake. 15 minutes later it was fixed!

Family_with_children

10/10

Exceptional

06 Jul 2026

Shivam

All good

Family

10/10

Exceptional

05 Jul 2026

Nicholas

My second time staying here and I loved it!

Pet

10/10

Exceptional

05 Jul 2026

Rudy

It was very easy to get to, lots of stores, restaurants, and Tinseltown we’re all right around the corner, walking distance, even. The only thing was I did pay the extra $25 for the breakfast and we didn’t even use it either day.

Family_with_children

6/10

Pleasant

05 Jul 2026

Jayaprakash

This was the first time in about 30 years that I got a very very cold welcome into any of the Hilton brands.

After a very tiring and long day, it would have been nicer to be welcomed home 😀

Family

10/10

Exceptional

05 Jul 2026

Don

Nice

10/10

Exceptional

02 Jul 2026

michelle

Everything was perfect!

Family_with_children

10/10

Exceptional

01 Jul 2026

Jerry

Everything was ideal to the room size to the excellent shower. The location is ideal to anybody visiting the area and is easy to navigate around. Definitely would recommend this location to anybody who has the means to afford it.

Friends

10/10

Exceptional

01 Jul 2026

Jerry

The location of the property was ideal due to its location near many food options, department stores and movie theaters.

Friends

10/10

Exceptional

29 Jun 2026

Erik

Clean room, nice staff:)

Partner

8/10

Excellent

29 Jun 2026

Karunia

We only stay for one night, checked in late and check out early, and everything is fine, standard good hotel. Will be better if the check in staff more friendly and hospitable, she just seems couldn’t care less.

Partner

6/10

Pleasant

27 Jun 2026

Norma

I like the location of the property. It's nice to have a Starbucks ON-SITE and a full restaurant. Staff is friendly but scarce. The rooms are in need of remodel. Particularly the carpets. There was a mustylike odor in the bathroom due to a shower curtain. Texted the property staff about replacing it but no action.

Family

10/10

Exceptional

26 Jun 2026

Muhammad

Overall, I am satisfied with stay, best thing was the clean swimming pool which is rare in most hotels. Kids loved it.
Fridge was not working so they immediately replaced it.

Friends_and_family Family

10/10

Exceptional

26 Jun 2026

BRANDI

The pool and hot were amazing!! The hotel staffed made us feel welcomed and comfortable. Thank you!

Partner

10/10

Exceptional

26 Jun 2026

Mattheu

We had amazing trip from Oklahoma!

Friends_and_family Family

10/10

Exceptional

26 Jun 2026

John

Well kept, and well run.

10/10

Exceptional

23 Jun 2026

Rachel

Great pool, super nice staff and loved the bar.

Family_with_children

10/10

Exceptional

22 Jun 2026

Diana

Spent four nights here. The breakfast buffet was well stocked. The staff was extremely friendly and helpful. A big thank you to the front desk staff for indulging our 5-year-old granddaughter in her nightly cookie run.

Family_with_children

2/10

Poor

19 Jun 2026

G A

My wife was bitten by bed bugs. The bathroom did not appear clean. The grab bar in the shower was rusted and the tile was stained below it. The stopper in the tub was broken as well. I was not aware of a parking charge. Had I known this fact ahead of time, I would have parked my car across the street in the public lot. There is a charge for everything at this property.....sorry I forgot about the ice water that I assume was free.

Partner

8/10

Excellent

17 Jun 2026

Omar

GREAT PLACE TO STAY , EXCEPT THEY CHARGE FOR PARKING AND ITS NOT EVEN A PARKING GARAGE OR VALET

Family_with_children

8/10

Excellent

13 Jun 2026

Marc

Kinda stupid you have to pay $10 to park. There is lots of parking and it’s not in a downtown area or anything like that.

Partner

10/10

Exceptional

12 Jun 2026

Susan

Great stay. Good breakfast at additional cist $20. Easy parking at additional cost $10.

Family_with_children

10/10

Exceptional

10 Jun 2026

Justin

The drapes make it easy to sleep in past sunrise.

Family_with_children

10/10

Exceptional

10 Jun 2026

Darren

I absolutely love everything about this hotel. Location, design, layout, amenities, and most importantly - the staff. The friendliest staff of an hotel I;ve stayed anywhere in the world. I should mention Jill (I think that was her name). We arrived very late - after a 4 hour delay with our airline - and at 2am she was a friendly, helpful, welcome surprise who went overboard to welcome us and help get us settled. Thank you Jill!

Friends_and_family Family

4/10

Poor

10 Jun 2026

Kathryn

The hotel itself was okay. The staff at the breakfast buffet were friendly and nice. We checked in on Friday and did not have room service provide new towels, toilet paper, remove garbage, etc. until Monday morning.

Family_with_children

6/10

Pleasant

09 Jun 2026

Michael

It was underwhelming. For $200 a night, it was just ok. Sheets had stains on them. Carpet in hallways was a tripping hazard. Room hvac was inconsistent and noisy.

Partner

10/10

Exceptional

08 Jun 2026

Amy

Best hotel stay I ever had!

Self

10/10

Exceptional

08 Jun 2026

Nancy

Clean rooms and very nice atmosphere to enjoy.

Friends_and_family Friends

8/10

Excellent

08 Jun 2026

Marian

Great central location to all the areas we wanted to visit in CO Springs.

Pool was nice, Hot tub was HOT. It was nice to have a Starbucks in the lobby area. Free cookies on check were also a plus.

Staff was helpful in getting a few extra towels and glass cups for the room.

Friends_and_family Family

10/10

Exceptional

06 Jun 2026

Eugene

Nice

Self

10/10

Exceptional

03 Jun 2026

TRACY

Hotel is located centrally within Colorado Springs area when needing to get around to various attractions and businesses.

Oversized rooms is a plus, great amenities and very clean.

Staff extremely polite and helpful with navigating the area.

Family

10/10

Exceptional

02 Jun 2026

Clorissa

Room was very clean and comfortable, very roomy, hot tub and pool was amazing

2/10

Poor

02 Jun 2026

George

The room was not serviced for the 3 days we stayed. We had to track down toilet rolls, coffee and towels. No shower curtain and the bathroom fan did not work

Partner

6/10

Pleasant

01 Jun 2026

Amanda

I enjoyed the stay, there was an issue in the lobby one evening which took a while to resolve that made one night unsettling. I would stay again if I needed to be in the area

Family_with_children

2/10

Poor

01 Jun 2026

Cassandra

Staff was rude and wouldn't help

6/10

Pleasant

31 May 2026

Janice

Don’t waive your time paying for the view room. It’s nothing but pot shops and buildings. Waste of money!

Friends_and_family Family

8/10

Excellent

31 May 2026

Olga

My husband and I had a great time at this hotel. The room was clean, the staff was friendly. We really enjoyed the pool and hot tub. It was a bit noisy at night due to the traffic on the highway. I wish the hotel had better insulation on the windows.

Family

8/10

Excellent

31 May 2026

Judith

Was not aware of having to pay for parking nor was there any complementary breakfast until after we checked in. This was very disappointing.

Partner

10/10

Exceptional

31 May 2026

Victoria

Hot tub and pool were really nice.

Partner

4/10

Poor

30 May 2026

Matthew

The bathroom and bedroom were dirty. Toothpaste in tub, hair in tub and bathroom floor. Marks in sink and wall. Floor was dirty with dirt/debris and floor was sticky.
Arrived at midnight as noted in Rez. They couldn’t make a key due to 12-1am key outage nightly. They placed me at the opposite end of the front desk on the basement. It was a long ways away and I was tired. Not a great experience - would not recommend this hotel. It’s tired and need new mgmt and trained housekeepers.

Self

4/10

Poor

30 May 2026

Kurt

The hotel needs some updates. First room, window wouldn’t shut. Packed up and moved to a second room and someone had previously been smoking in a non-smoking room. The third room, the a/c was broken but too exhausted from our trip and realizing too late it was just the fan blowing. Every time the fan went off, the vent rattled against the frame. Room was hot and bathroom floor had hair along the outside of the shower. After moving to three different rooms, we were exhausted and it was late or we would have asked for a refund and left. Not a great experience. They did provide us free breakfast tickets given the number of times we moved rooms.

Partner

8/10

Excellent

29 May 2026

Jerard

Staff was awesome! I’ll stay there sgain

Friends_and_family Family

8/10

Excellent

26 May 2026

Richard

We had a good stay. Our biggest gripe was that the tv channels were unusually limited. I’ve had a much better selection of tv channels in less expensive hotels.

Partner

10/10

Exceptional

25 May 2026

Dustin

I’m impressed! Very clean rooms. Very attentive staff and my request was also accommodated. I’m very happy with the service and the hotel!

Family

10/10

Exceptional

23 May 2026

Henriette

Wonderful place to stay, we will be back.

8/10

Excellent

21 May 2026

Susan

Very nice room. Cory was great, we appreciated her changing our room to a room with a balcony.

Partner

4/10

Poor

18 May 2026

haijun

I don’t know this place was by the freeway so had some noise at the place.
And the bed was too soft for me .

Partner

8/10

Excellent

17 May 2026

Kevin

Breakfast a little pricey for what many places would have included

10/10

Exceptional

15 May 2026

Ajai

I love that the room had a large tv with netflix and youtube. I also look forward to atleast a netflix tv. I really hate that I had to pay for parking on property. Otherwise my kids and I love the place.

10/10

Exceptional

14 May 2026

William

Did not eat

Friends_and_family Family

10/10

Exceptional

12 May 2026

Thomas

We loved the place and the price and it was close to downtown Colorado Springs. The staff was exceptional.

6/10

Pleasant

10 May 2026

Jessica

Room was okay. You can tell it is outdated. Room 316 is very noisy. I’m not sure what is above it but there was a ton of banging around at 11pm as well as a ton of traffic noise from the rode. Pool and hot tub fun for kids.

Family_with_children

8/10

Excellent

03 May 2026

Jim

We found out after a long hike to our room that the front of the building is all lobby and restaurants and conference rooms. If your room is on the first floor you need to walk away is to get to the elevator. And if your room is on the second floor that is actually the same for as the lobby. We hiked and packed all of our gear all the way around to the back of the building and found our room and put our stuff away and then walked back to the front of the hotel to get in our car and drive it around back. Where there's a door right next to an elevator 30 ft from our room. The desk clerk check-in would have been great if they could have clued us on the best way to get there.

Friends_and_family Family

10/10

Exceptional

28 Apr 2026

Flora Z.

Great

Family_with_children

10/10

Exceptional

27 Apr 2026

Mark

Clean room

Self

10/10

Exceptional

19 Apr 2026

Cecilia

Great staff experience. Clean bedding and pool area. Gym was organized.

10/10

Exceptional

15 Apr 2026

Tony

Clean room and lobby. Friendly staff. Would definitely stay again.

Friends_and_family Family

4/10

Poor

13 Apr 2026

Mark

Overall I am disappointed in my stay. We were on a multi day trip for my niece because she will be going to Colorado College in the fall and they were hosting some events for new students. One of the main reasons we booked with Doubletree is because the pool and hot tub looked way nicer than other hotels. However after we booked and only a couple days before check-in, we were informed that the pool was undergoing reservations but that it would be finished by the time we got there. When getting there, we found out that was not the case and that the pool wasn't going to be ready until the next evening and that it might take a while to heat up. We weren't happy but it was something that we just had to deal with. So, we went down on our 3rd day there and were met with puddles of water around the pool and hot tub, the hot tub being luke warm and the pool freezing. Had we known about the pool issue, we would have booked elsewhere, maybe even a different Hilton property. I stay at a lot of Hilton properties and it has made me question if I should be looking at other hotels to stay at. Especially when I spent a lot of money on this stay at Hilton.

10/10

Exceptional

08 Apr 2026

luz

My go to. Staff is wonderful and facility very clean.

Family

10/10

Exceptional

30 Mar 2026

Kendra

Loved the courtyard

Partner

10/10

Exceptional

30 Mar 2026

Luis

Staff was amazing during dinner Natalie was such an attentive server and was just great

Friends_and_family Family

10/10

Exceptional

30 Mar 2026

Loria

Ana front desk was so helpful. Was able to accommodate more family staying at last minute.
Also cookies are soooooo good

10/10

Exceptional

28 Mar 2026

Jennifer

Love this hotel! Great location and the best staff

6/10

Pleasant

26 Mar 2026

Mickie

The pool was under maintenance. I think a poorly timed event with so many spring break trips at this time.
I was also very disappointed with the breakfast. It was a continental breakfast that should be included with the stay, but cost us $60 for a family of 4 with two kids eating cereal for breakfast.

10/10

Exceptional

25 Mar 2026

Lisa

Staf was friendly, room was clean and large and had refrigerator and microwave.

Friends_and_family Family