matias
I was extremely disappointed. We chose Hyatt House due to its proximity to the airport and advertised shuttle service from the airport. We arrived at 7pm at the airport and called for pickup and a recording came in saying, \"you have arrived\" which I assumed meant our ride was on the way. We waited 45 minutes so after calling and speaking with the desk clerk I was informed that shuttle service closes at 4pm. So we had to take a taxi and pay $25. It really wasn't about the money, it's the shotty advertising and insensitive response from the desk clerk upon arrival that disappointed us.
One of elevators was out of service. Yes they provide food, during limited hours, and vending machine and snack area was available through the desk clerk during evening hours.
The a/c was not adjustable but too cold to our liking.
Shuttle service was available at 5:10 am for our 6:05 am boarding, so again, no shuttle service that could accommodate our flight. Perhaps you should provide a full description of the shuttle service. I guess I need to do my own additional research before using Hotels.com
One of elevators was out of service. Yes they provide food, during limited hours, and vending machine and snack area was available through the desk clerk during evening hours.
The a/c was not adjustable but too cold to our liking.
Shuttle service was available at 5:10 am for our 6:05 am boarding, so again, no shuttle service that could accommodate our flight. Perhaps you should provide a full description of the shuttle service. I guess I need to do my own additional research before using Hotels.com
