Name: Best Western Danbury/Bethel
Address: 11 Stony Hill Road, Bethel, 06801, US

4/10

Poor

06 Aug 2026

Thomas

The hotel is outdated. The person at the reservation desk on check-in was curt and as unwelcoming as any employee I’ve ever seen. The facilities is very tired, chairs worn, rugs, old, cigarette smell in the hallways and woke up to a guy vomiting over & over next door,
You get what you pay for.

10/10

Exceptional

04 Aug 2026

Cilmara

Very well located. Clean room and the staff very friendly.

4/10

Poor

02 Aug 2026

janis

We arrived and the outlets in our room did not work. The hall smelled of urine. The hair dryer didnt work. The beds are literally hard as a rock

8/10

Excellent

28 Jul 2026

Kay

Clean room, convenient location and good value for the price.

6/10

Pleasant

28 Jul 2026

Nathalie

On paye pour ce que l’on a! Correct sans plus

8/10

Excellent

27 Jul 2026

Brett

Great value. One of the better continental breakfasts I’ve seen. Lots of options including eggs, sausage, waffles and different juices. Room was a little beat up but nothing that would keep me from staying again. Beds were comfortable and clean. Great stay especially for the fair price.

8/10

Excellent

26 Jul 2026

leonard

everything was nice.Not a fan of the pillows and I've slept on better mattresses. it is very convenient to shopping and dining.

10/10

Exceptional

26 Jul 2026

Jing

Great stay. Clean and good location

10/10

Exceptional

26 Jul 2026

Jasmine

I was really impressed how much cleaner it is. Will definitely stay again if I come back

10/10

Exceptional

21 Jul 2026

Jaydelle

Excellent experience

Friends

2/10

Poor

19 Jul 2026

Karen

Filthy upon entry, flies all over, dead bugs or card holder at check in, hallway wreaked of cigarette smoke, room ac fan was not blowing, fridge was leaking… asked for new room- moved to it and it was filthy, legit filthy- ended up leaving the hotel

Family

10/10

Exceptional

19 Jul 2026

Janet

We needed just one night, convenient to 84 with breakfast included and this was just right! Comfy beds, AC worked beautifully and the continental breakfast (included) was quite good! We will use this place again:-)

Friends_and_family Family

10/10

Exceptional

15 Jul 2026

Richard

Clean and quiet

Self

2/10

Poor

13 Jul 2026

Kristina

I was very disappointed in this hotel. The room was not clean- floors were sticky, toilet was stained, mold/mildew on the ceiling, nail clippings on the bathroom counter, stains on the bed skirt. When checking out in the early morning, no one was at the front desk. I rang the bell several times and no one came out from behind the closed door. Very poor quality, very poor service. Definitely not worth the price paid.

Family

6/10

Pleasant

12 Jul 2026

Alexandra

Ok

Family_with_children

2/10

Poor

11 Jul 2026

Ronnie

We arrived at hotel to find out our reservation was changed, we specially asked for two queen beds and arrived to find out it was changed without notice or a courtesy call to a single bed room. The front desk clerk was rude, has zero customer service skills.. not even a welcoming smile and told us he could not help us to correct the situation. We had to call customer service to get them to cancel the reservation and waive the 1st night fees so we could find another hotel who could accommodate our room request. Would not stay at this hotel again due to poor customer service and an utter lack of care for what we had reserved over a week prior. Terrible experience! Worst best western experience ever! -5 STARS

Partner

10/10

Exceptional

11 Jul 2026

Susan

Breakfast was very good.
Staff was awesome.

10/10

Exceptional

11 Jul 2026

Michael Ange

The location was perfect for me. It was easy for my family and I to go shopping, dining, and to move around…

Family

2/10

Poor

08 Jul 2026

Jasmine

Never in my life that I experienced such horrible customer service. There was a male concierge with a ponytail who did not allow my friends to check in. One of them had their ID, but they weren’t allowed to check in because I wasn’t present. I explained to the concierge over the phone that my father was having emergency heart surgery, but my friends were going to stay with me at that hotel for my wedding. He said if I was not present that he would not check them in. Not only this he wouldn’t give me his name. I kept asking over the phone incredibly politely and he would not give me his name.

Friends_and_family Friends

6/10

Pleasant

04 Jul 2026

Jay

Clean room, good breakfast. Parking was good. The elevator was out of service, so had to use the stairs. This was very inconvenient.

Family_with_children

10/10

Exceptional

29 Jun 2026

William

Everything was as expected.

Partner

10/10

Exceptional

28 Jun 2026

John

The staff was polite from the beginning, after travelling 22 hours and arrive too early to check in they accommodate us with our rooms in one and half hours. Breakfast was good and it was so quiet and peaceful.

Family

6/10

Pleasant

27 Jun 2026

Laura

it offered a convenient location and plenty of parking

Self

10/10

Exceptional

26 Jun 2026

Benjamin

I think this hotel is a great value. The wifi worked, the bed was comfortable, the AC worked, the bathroom was clean, and the free breakfast did its job.

Self

6/10

Pleasant

25 Jun 2026

Marlys

The breakfast area was in the bright sun, and the seating was very crowded. Very limited choices of breakfast.

Friends

6/10

Pleasant

25 Jun 2026

Judith

Unremarkable property. A bit dated and could use a facelift. Conveniently located.

Self

10/10

Exceptional

12 Jun 2026

SARA

We arrived during a heat wave. The room was cool and clean. We enjoyed the breakfast which included a waffle maker. Even the coffee was good.

6/10

Pleasant

11 Jun 2026

Sarah

This is okay place to sleep for the night! There was some minor wall and water damage.

4/10

Poor

10 Jun 2026

Darlene

My previous review explains everything.

Family_with_children

6/10

Pleasant

10 Jun 2026

Darlene

The intake employee was very kind and helpful. The management was not kind. I was extending my stay and I wanted new bed linens. The beds linens were never changed. The electronic key to enter the room had to be programed each day. I am a retired person some limitations and two grand children accompanying me. We were on the 3rd floor last room. The total indifference of management is beyond words.

Family_with_children

10/10

Exceptional

09 Jun 2026

amiah

The room was super clean and the staff were extremely helpful. I was traveling for work and they accommodated me without hesitation when I asked for early check in. I will be booking this hotel again. It is right next to a target which is ideal when traveling.

Self

8/10

Excellent

06 Jun 2026

Pamela

Overall the room was clean, breakfast selections were adequate but very surprised that there was an analog television and no microwave in the room.

Partner

6/10

Pleasant

05 Jun 2026

Everton

Basic hotel , for traveling that’s fine but for more then 2-3 days just pick something else

10/10

Exceptional

04 Jun 2026

Cathleen

Very nice for the one overnight that I needed

Self

10/10

Exceptional

31 May 2026

Darlene

This was our second time staying here. It’s clean, quiet, staff is respectful. The breakfast in the morning has hot and cold options.

Family_with_children

8/10

Excellent

29 May 2026

Michelle

The is a solid stay—the hotel is clean and grounds are exceptionally well maintained. The hotel is in a convenient location next to shopping THE exceptional Stony Hill Diner that shouldn’t be missed!
Breakfast at the hotel is fair—arrive early as seating is limited and the buffet space is quite small. Basic options are offered at breakfast but the fixings runout quickly. Staff refilled as requested. Bedding was comfy and the room extremely spacious. We would stay here again as the location is convenient and service dogs are welcome.

Friends_and_family Family

10/10

Exceptional

27 May 2026

Carolina

It is a great hotel for short stays, very well located and spacious room. Also, they offers a complimentary breakfast.

Partner

4/10

Poor

25 May 2026

Kerri

.

Partner

6/10

Pleasant

25 May 2026

Tina

Our stay was ok. It was just an overnight stop until our destination

Partner

4/10

Poor

20 May 2026

Chul Sung

I think they are very poor. I am disappointed with their facilities.

Friends_and_family Family

2/10

Poor

17 May 2026

Christopher

The staff, Eric, was incredibly rude to both myself and any guest I saw him interact with. They were without hot water when I arrived in the afternoon and there was still no hot water the next morning. I requested that they cancel the rest of my days and refund me for those days as I did not want to continue staying somewhere with no hot water. Eric told me he couldn't do that and acted like us guests were fools for expecting hot water at a hotel we paid to stay at. Luckily my partner convinced Eric he could do something about it. They let me down but hotels.com never lets me down and they helped take care of everything for me. Also, I looked at reviews after the fact and there were plenty of reviews from a month ago also talking about this hotel not having hot water.

Self

6/10

Pleasant

13 May 2026

Erik

Only drawback is their employee Eric he has a terrible attitude and is not welcoming at all

10/10

Exceptional

08 May 2026

Rica

Decent stay. Room was HUGE!

Partner

6/10

Pleasant

08 May 2026

Barbara

Hotel is in great location. Looks like they are updating it. The only negative was the breakfast. Lack of variety and quality

Partner

10/10

Exceptional

05 May 2026

Viviana

Clean and comfortable for one night

Family

8/10

Excellent

01 May 2026

Joshua

My stay was good. Staff accomodated me even when computers were down initially.

Self

8/10

Excellent

25 Apr 2026

Alla

Customer service is hood. Clean room. Comfortable bed. Breakfast was OK.

Family

10/10

Exceptional

17 Apr 2026

Kevin

Amazing will recommend and stay here again

10/10

Exceptional

15 Apr 2026

Mitchell

Breakfast was very good

Partner

10/10

Exceptional

13 Apr 2026

Jose

My stay was only for one night but everything was excellent for me and my wife

Family

8/10

Excellent

12 Apr 2026

Constance

Comfortable

Partner

6/10

Pleasant

11 Apr 2026

Denise

As a person with allergies, I specifically chose this hotel because it clearly said *Service dogs only*.. Upon checking in and walking towards my room - A Dog in the hallway - no leash, no service tags, no vest ! This guest continued coming in and out of the room with the dog- never leashed. The dog, was friendly but that is not the point and (no fault of its own) was running up to everyone it saw. Management did not say anything to the guest/owner of the dog. Maybe this is not required in Connecticut.

10/10

Exceptional

10 Apr 2026

Thomas

Great breakfast and quiet air heat_unit,

Friends_and_family Family

8/10

Excellent

06 Apr 2026

Karen

Hotel was nice, breakfast was rather good, but bed was easy to hard for my liking.

Partner

8/10

Excellent

06 Apr 2026

Linda

I checked in late in the evening And just needed a place to stay. The rooms were clean, but old. Nothing special. But the price was very good that I got through Expedia. I really can't complain. Breakfast was decent, good coffee, eggs, home fries, bagels, juice, etc. The staff was helpful and pleasant. It is a solid three-star hotel

Self

4/10

Poor

29 Mar 2026

ADEOLA

There is no option for breakfast. For someone allergic to dairy is extremely limited.
Overall the place need a uplift. Almost got struck in the elevator.

10/10

Exceptional

25 Mar 2026

Gary

Clean room

Partner

8/10

Excellent

23 Mar 2026

John

Location

Self

4/10

Poor

22 Mar 2026

Dennis

The hard floors in my hotel room made my feet filthy. There was some strange color stains on the blankets that was there when I first arrived at the room.

Business Friends

6/10

Pleasant

21 Mar 2026

Alexis

The room was clean, the property is dated and the beds are a bit uncomfortable, but the location is good, the staff are nice, the breakfast was just fine.

Friends_and_family Family

6/10

Pleasant

20 Mar 2026

Erik

I stayed for 10 days. The pros: decent breakfast, rate was good especially for the area, it’s clean. Cons: the staff. My biggest complaint though is the staff. One night the people were loud, I also happened to be stomach sick and the people were mocking me. I complained about it briefly that night but was heading out to my overnight shift for work. In the morning I was telling morning staff about it and making sure same people weren’t gonna be there this was the response I got- “well I had a bad night too my car got hit while it was parked” listen if you can’t do your job cause of your personal life then call in sick. It is a customer based industry in the hotel world. I later mentioned this to who I thought was the manager and I was simply told we will speak to the person. I saw that employee later and I can assure that he was not spoken to. I would hope of not for the rude neighbors at least but more their employee they would want to do something for me whether it be a half night off, I mean anything really. Staff only seem to want to do minimal work. I had already been there 5 days at that point. Overall it’s 50/50 I’d go back.

Self

10/10

Exceptional

19 Mar 2026

John

Yes,
good location.

6/10

Pleasant

18 Mar 2026

Edward

Pretty basic, but it fits the price and is as advertised

4/10

Poor

16 Mar 2026

Petra

Room was dirty and you could hear very loud noises around 6 am that wouldn’t let you sleep.

6/10

Pleasant

15 Mar 2026

Peter

.

Partner

8/10

Excellent

10 Mar 2026

DUANA

Average place to stay. Clean & quiet room on 1st floor. Staff at morning breakfast were very friendly & helpful.

Partner

10/10

Exceptional

07 Mar 2026

Eric

Nice staff and a clean please

6/10

Pleasant

06 Mar 2026

Melissa

The room was updated. I paid for a room with a jetted tub and did not get it. The hotel was clean

Partner

8/10

Excellent

06 Mar 2026

Chris

Place is clean. Staff are friendly and polite. The rooms are clean just dated and patched up in spots. Not a bad price around here.

Self

8/10

Excellent

02 Mar 2026

Kevin

Nice room, decent breakfast. Stiff bed. I would stay there again.

Self

8/10

Excellent

01 Mar 2026

Madeline

Breakfast was very good.
Worker very pleasant and helpful.

Friends_and_family Family

10/10

Exceptional

25 Feb 2026

Parminder

Everyone nice, room were clean

Family_with_children

8/10

Excellent

24 Feb 2026

Liana

Staff moderated curtesy

10/10

Exceptional

22 Feb 2026

Mandee

Stayed for just one night for a dance competition. Check in was simple, room was clean. No complaints at all.

Family_with_children

8/10

Excellent

18 Feb 2026

Geoffrey

Room was nice and staff was friendly.

Partner

8/10

Excellent

17 Feb 2026

Henrickson

Friendly location

Family_with_children

6/10

Pleasant

17 Feb 2026

Tiffany

Check in process was ok, although I seemed to have interrupted him around the back. Room was clean, plenty of towels and a bonus heat lamp in the bathroom. Struggled to find plugs to charge our cell phones but after unplugging the alarm clock we were fine.

Partner

10/10

Exceptional

15 Feb 2026

Mary Jennifer

Room was clean

Leisure

4/10

Poor

12 Feb 2026

Nikki

A friend of mine were doing a girls weekend in NYC. Stopped here to spend the night. The guy at the front desk was less than friendly, but our room was lovely! No carpet, spacious, and warm. We went to sleep and got up the next morning went down and had breakfast it was great! The waffles were amazing! We went back to the room to shower up and no hot water. I let it run for a good 10 minutes to see if it would warm up. I got nothing. I called down to the front desk the guy at the front desk was incredibly rude! He mumbled “oh Christ” on the phone and then was sighing as I was talking. His solution was “I don’t have anyone to come fix it, but the people next to you just checked out, you can use their room” I continued to ask is it cleaned and he said “no, I can’t give you a clean room because then the house keepers will have to re-clean the room” (isn’t that their jobs?) I said that was totally unacceptable and I wanted to speak to a manager. Well he was the only one there and the manager was on vacation. Needless to say, it went nowhere. I was less than impressed and thought the solution was unacceptable. I was not showering in a strangers used shower. Less than impressed and this is the only reason for a low rating.

Friends_and_family Friends

8/10

Excellent

08 Feb 2026

Gordon

clean room, easy access to interstate system

Friends_and_family Family

10/10

Exceptional

06 Feb 2026

Alexander

Large, clean rooms. Easy parking.

Business

4/10

Poor

06 Feb 2026

Chris

I don’t expect much do $100 but room was not safe, mold in several places and bathroom had unfinished spackling and exposed light switch

2/10

Poor

20 Jan 2026

giuseppe

I don’t recommend, The worst staff. Breakfast never ready by 6:30am. Morning staff very rude, no uniform and playing music on his phone. The worst experience from a Best Western

Business

2/10

Poor

20 Jan 2026

giuseppe

Very disappointed with this hotel, I was there for 9 days, they don’t clean your room, that’s fine but I asked for fresh towels twice and did not receive them. I asked for coffee for the room did not get any. The staff were very rud, especially the morning worker. I did speak with one staff member that was very nice. The other two staff members that I saw every morning and evening were horrible to deal with. I called down to the front desk and was hung up on. They don’t wear uniforms, the morning staff, the worst person I’ve had to deal with, had his music playing on his phone, would not answer any questions and constantly started in an aggressive way. I spoke with other people staying there and they all had similar experiences with him. Overall my worst experience at a Best Western. Unfortunately other hotels near by were all booked up otherwise I would have switched hotels.

Business

8/10

Excellent

18 Jan 2026

Beckie

Clean rooms, hotel could use some updates.

Leisure Family

10/10

Exceptional

18 Jan 2026

irling

great welcoming

Business_and_leisure Family_with_children

8/10

Excellent

11 Jan 2026

Heather

Welcome wasn’t overly friendly but we arrived late 10:30 pm and both he and I were tired. Better in the morning.
Breakfast was good if hot was hot and no toast..just bagel or small commercial muffin. I went with instant oatmeal.

Partner

6/10

Pleasant

09 Jan 2026

Richard

Staff was fine, room was clean. Linens, pillows and towels were just ok

8/10

Excellent

08 Jan 2026

Robert

The hotel room staff and breakfast were good!

Leisure Partner

2/10

Poor

07 Jan 2026

Richard

We booked a specific room and paid extra to have jet tub and king size bed for new years. Upon arrival they said the room was double booked and they put us in a room with none of those things but charged us the same. When we asked to have the difference reimbursed they rejected our request, saying 'no room changes are possible'. Total rip off and horrible customer service. I'm a Best Western member too, but since I used a third party service I'm in customer service hell trying to get this resolved. Shame on Best Western and disappointing from Orbitz.

Leisure Family

8/10

Excellent

05 Jan 2026

Alicia

Nice place

10/10

Exceptional

04 Jan 2026

Andrea

Great stay thank you so much!

Leisure Family

8/10

Excellent

03 Jan 2026

William

Room heat was great! Parking lot was icy.

Leisure Partner

6/10

Pleasant

02 Jan 2026

Jessica

Cleanliness, outdated furniture, lack of amenities

6/10

Pleasant

27 Dec 2025

Beverley

Not enough staff to clean the room

6/10

Pleasant

20 Dec 2025

Robert

TV was terrible.Analog picture only and most of the buttons on the remote did absolutely nothing.

10/10

Exceptional

19 Dec 2025

Hector

Everything was good couldnt ask for better service

Business_and_leisure Family

10/10

Exceptional

12 Dec 2025

frederick

Water

10/10

Exceptional

08 Dec 2025

Robert M

Great breakfast buffet.

Business Self

6/10

Pleasant

07 Dec 2025

Carol

Staff could have been friendlier and easier to find - I had to call out for someone to help. The heating system made a loud ringing sound all of the time and was quite irritating but I didn't think it would help to complain.

Business_and_leisure Self