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Best Western River Cities

Ashland - KY · United States

31 Russell Plaza DriveView location

8.8/10Excellent505 Reviews
Cleanliness9.0/109.0
Service9.0/109.0
Comfort8.6/108.6
Condition8.6/108.6
Location7.6/107.6
Neighborhood7.8/107.8
Quality6.0/106.0
Value6.8/106.8
Amenities9.0/109.0
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Best Western River Cities

Welcome to Best Western River Cities!Situated off Country Music Highway US 23, the Best Western River Cities is an affordable and comfortable Ashland hotel for business and leisure travel, plus it offers convenient access to AK Steel, Our Lady of Bellefonte Hospital, Russell Railroad Days and more.

Guests of the Best Western River Cities will find that each well-appointed guestroom comes complete with all the comforts of home, including cable satellite television with HBO® and free high-speed Internet access.

For a great start to the day, a complimentary deluxe hot breakfast is served to hotel guests every morning, and for a great end to the evening, a 'cookie break' is offered each night.

The on-site outdoor heated swimming pool is a great way to relax and the fully equipped fitness center is the perfect way to get a workout in while traveling on the road.

Read more about this hotelShow less

Business and corporate travelers will also enjoy this Ashland hotel's on-site business center, meeting and banquet space that can accommodate up to 100 people, complimentary airport and train station shuttle service and close proximity to area businesses and medical centers, including AK Steel, Our Lady of Bellefonte Hospital, Kings Daughters Medical Center and CSX.

Just outside this hotel in Ashland, guests will find plenty of things to do and experience, including downtown Ashland, the Paramount Arts Center and more.

In addition, Ashland is also home to popular festivals and events, including the Greenup County Horse Show, Russell Railroad Days, Greenbo Antique Show and Poage Landing Days. Greenup County is also the only county that has two Congressional Medal of Honor winners.

No matter what you're traveling to or through Ashland, Kentucky for, the Best Western River Cities will make your stay truly memorable and enjoyable. Book a stay online and save today on a hotel that features real Southern hospitality, comfortable accommodations and affordable rates.

With a stay at Best Western River Cities in Russell, you'll be near the airport, just steps from Ohio River Valley and a 2-minute drive from Fresenius Medical Care. This hotel is 1.4 mi (2.2 km) from Ohio River and 1.4 mi (2.3 km) from Our Lady Of Bellefonte Hospital.

Make yourself at home in one of the 58 air-conditioned rooms featuring refrigerators and microwaves. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.

Conveniences include desks and coffee/tea makers, and housekeeping is provided daily. Featured amenities include a business center, express check-out, and a 24-hour front desk. Free self parking is available onsite.

Popular amenities

Swimming Pool
Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
Business facilities
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until midnight
Check-out until 11:00 AM
Minimum check-in age 21

Hotel policies

No cribs (infant beds) available Professional property host/manager Pets not allowed Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Chain Specific Standards
Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)

Important information

  • You need to know
    • The seasonal pool will be open from May to September.
    • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
    • For details on Best Western's privacy policy, visit www.bestwestern.com/privacy.
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards; cash is not accepted
    • Safety features at this property include a fire extinguisher
    • This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
  • Minimal age
    21
  • Spoken Language

    English

Nearby attractions

Ohio River Valley 0.1 km / 0.1 mi
Fresenius Medical Care 2.1 km / 1.3 mi
Our Lady Of Bellefonte Hospital 2.2 km / 1.4 mi
Ohio River 2.2 km / 1.4 mi
Cinemark Ashland 2.9 km / 1.8 mi
Ashland Town Center 3 km / 1.9 mi
Blue Ribbon Lanes 4 km / 2.5 mi
Paramount Arts Center 4.2 km / 2.6 mi
Camayo Arcade 4.6 km / 2.8 mi
Pendleton Art Center 4.6 km / 2.8 mi
Highlands Museum and Discovery Center 4.7 km / 2.9 mi
Central Park 5 km / 3.1 mi
King's Daughters Hospital 5.8 km / 3.6 mi
Ohio University Southern Campus 6.2 km / 3.9 mi
Sundowner Golf Course 6.3 km / 3.9 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 59
  • Number of floors (main building): 3
  • Suites: 6
  • hotel
  • American Express
  • MasterCard
  • Visa
  • Small pets allowed (under 5 kg)Extra charge
  • Wheelchair-accessible
  • Car parkExtra charge
  • Key Collection
  • 24-hour reception
Show 21 more facilities & services
  • Check-in hour
  • Check-out hour
  • Wi-fi
  • Transfer serviceExtra charge
  • Laundry serviceExtra charge
  • Air conditioning in public areas
  • Hotel safeExtra charge
  • Lift accessExtra charge
  • GymExtra charge
  • Newspapers
  • Clothes dryer
  • Banquet hallExtra charge
  • Conference room
  • Meeting room
  • PhotocopierExtra charge
  • Business centreExtra charge
  • Outdoor freshwater pool
  • TV lounge
  • Breakfast
  • Non-smoking establishmentExtra charge
  • Fitness
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

HB

Half Board

Usually includes breakfast and one additional meal.

FB

Full Board

Usually includes breakfast, lunch, and dinner.

RO

Room Only

Accommodation only. Meals are usually not included.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • DOUBLE Accessible KING SIZE BEDDOUBLE • Accessible KING SIZE BEDDBL.H6-KG

    Photos are not available for this room type.

    Best Western River Cities

    DOUBLE Accessible KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE Accessible-Queen Size BedQUADRUPLE • Accessible-Queen Size BedQUA.H6-QN

    Photos are not available for this room type.

    Best Western River Cities

    QUADRUPLE Accessible-Queen Size Bed

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    Accessible-Queen Size Bed

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.H6-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE QUEEN BED NON SMOKINGQUADRUPLE • QUEEN BED NON SMOKINGQUA.NM-QN

    Photos are not available for this room type.

    Best Western River Cities

    QUADRUPLE QUEEN BED NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    QUEEN BED NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.NM-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG-1

    Photos are not available for this room type.

    Best Western River Cities

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE AccessibleQUADRUPLE • AccessibleQUA.H6

    Photos are not available for this room type.

    Best Western River Cities

    QUADRUPLE Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.H6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room KING SIZE BEDRoom • KING SIZE BED • 1 Bedroom • 23 m²ROO.KG
    Room KING SIZE BEDPhoto unavailable4 photos

    Best Western River Cities

    Room KING SIZE BED

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Room size
    23 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    Room
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.KG

    Room amenities

    • Wi-fi
    • Hairdryer
    • Internet access
    • Microwave
    • Ironing set
    • Wake-up service
    • Alarm clock
    • Desk
    • Cable TV

    Facilities with extra charge

    • Tea and coffee making facilities

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room AccessibleRoom • Accessible • 1 Bedroom • 23 m²ROO.H6-6
    Room AccessiblePhoto unavailable4 photos

    Best Western River Cities

    Room Accessible

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Room size
    23 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    2 × Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    Room
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.H6-6

    Room amenities

    • Wake-up service
    • Hairdryer
    • Internet access
    • Microwave
    • Ironing set
    • Wheelchair-accessible
    • Wi-fi
    • Alarm clock
    • Desk
    • Cable TV

    Facilities with extra charge

    • Tea and coffee making facilities

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO QUEEN BEDS NON SMOKINGDOUBLE • TWO QUEEN BEDS NON SMOKINGDBL.2Q-NM

    Photos are not available for this room type.

    Best Western River Cities

    DOUBLE TWO QUEEN BEDS NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2Q-NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING BED NON SMOKINGDOUBLE • KING BED NON SMOKINGDBL.KG-NM

    Photos are not available for this room type.

    Best Western River Cities

    DOUBLE KING BED NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING BED NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE Accessible-Two Queen BedsDOUBLE • Accessible-Two Queen BedsDBL.H6-2Q

    Photos are not available for this room type.

    Best Western River Cities

    DOUBLE Accessible-Two Queen Beds

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible-Two Queen Beds

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-2Q

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room AccessibleRoom • Accessible • 1 Bedroom • 23 m²ROO.H6
    Room AccessiblePhoto unavailable4 photos

    Best Western River Cities

    Room Accessible

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Room size
    23 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    Room
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.H6

    Room amenities

    • Cable TV
    • Desk
    • Internet access
    • Microwave
    • Ironing set
    • Wheelchair-accessible
    • Wi-fi
    • Wake-up service
    • Alarm clock
    • Hairdryer

    Facilities with extra charge

    • Tea and coffee making facilities

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARD • 1 Bedroom • 23 m²ROO.ST-2
    Room STANDARDPhoto unavailable5 photos

    Best Western River Cities

    Room STANDARD

    Room photos

    5 photos

    Room overview

    Non-smoking room
    Room size
    23 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST-2

    Room amenities

    • Desk
    • Hairdryer
    • Internet access
    • Microwave
    • Ironing set
    • Wi-fi
    • Wake-up service
    • Alarm clock
    • Cable TV

    Facilities with extra charge

    • Tea and coffee making facilities

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room TWO QUEEN BEDSRoom • TWO QUEEN BEDS • 1 Bedroom • 23 m²ROO.2Q-1
    Room TWO QUEEN BEDSPhoto unavailable4 photos

    Best Western River Cities

    Room TWO QUEEN BEDS

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Room size
    23 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    2 × Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    Room
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.2Q-1

    Room amenities

    • Wi-fi
    • Ironing set
    • Microwave
    • Internet access
    • Hairdryer
    • Cable TV
    • Desk
    • Alarm clock
    • Wake-up service

    Facilities with extra charge

    • Tea and coffee making facilities

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE AccessibleDOUBLE • AccessibleDBL.H6

    Photos are not available for this room type.

    Best Western River Cities

    DOUBLE Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE QUEEN SIZE BEDQUADRUPLE • QUEEN SIZE BEDQUA.QN

    Photos are not available for this room type.

    Best Western River Cities

    QUADRUPLE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE Accessible-Queen Size BedDOUBLE • Accessible-Queen Size BedDBL.H6-QN

    Photos are not available for this room type.

    Best Western River Cities

    DOUBLE Accessible-Queen Size Bed

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible-Queen Size Bed

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARD • 1 Bedroom • 23 m²ROO.ST-3
    Room STANDARDPhoto unavailable4 photos

    Best Western River Cities

    Room STANDARD

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Room size
    23 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    2 × Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST-3

    Room amenities

    • Cable TV
    • Alarm clock
    • Wake-up service
    • Wi-fi
    • Ironing set
    • Microwave
    • Internet access
    • Hairdryer
    • Desk

    Facilities with extra charge

    • Tea and coffee making facilities

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room AccessibleRoom • Accessible • 1 Bedroom • 23 m²ROO.H6-7
    Room AccessiblePhoto unavailable4 photos

    Best Western River Cities

    Room Accessible

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Room size
    23 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    2 × Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    Room
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.H6-7

    Room amenities

    • Cable TV
    • Desk
    • Alarm clock
    • Wake-up service
    • Wi-fi
    • Wheelchair-accessible
    • Ironing set
    • Microwave
    • Internet access
    • Hairdryer

    Facilities with extra charge

    • Tea and coffee making facilities

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO QUEEN BEDSDOUBLE • TWO QUEEN BEDSDBL.2Q

    Photos are not available for this room type.

    Best Western River Cities

    DOUBLE TWO QUEEN BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2Q

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE NON SMOKINGQUADRUPLE • NON SMOKINGQUA.NM

    Photos are not available for this room type.

    Best Western River Cities

    QUADRUPLE NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room AccessibleRoom • Accessible • 1 Bedroom • 23 m²ROO.H6-8
    Room AccessiblePhoto unavailable4 photos

    Best Western River Cities

    Room Accessible

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Room size
    23 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    2 × Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    Room
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.H6-8

    Room amenities

    • Cable TV
    • Hairdryer
    • Internet access
    • Microwave
    • Ironing set
    • Wheelchair-accessible
    • Wi-fi
    • Wake-up service
    • Alarm clock
    • Desk

    Facilities with extra charge

    • Tea and coffee making facilities

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST-4

    Photos are not available for this room type.

    Best Western River Cities

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST-4

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Best Western River Cities

8.8
Excellent
505 Reviews
Cleanliness
9.0 /10
Service
9.0 /10
Comfort
8.6 /10
Condition
8.6 /10
Location
7.6 /10
Neighborhood
7.8 /10
Quality
6.0 /10
Value
6.8 /10
Amenities
9.0 /10
100 reviews shown
10/10
Exceptional
20 Jul 2026
Jeremiah
Staff was very friendly and room was nice and clean
Partner
10/10
Exceptional
20 Jul 2026
John
Clean room great breakfast friendly staff.
Partner
10/10
Exceptional
16 Jul 2026
Amner
Todo calidad
10/10
Exceptional
15 Jul 2026
Deborah
Breakfast was not very appealing.
Family
6/10
Pleasant
13 Jul 2026
Michelle
Sheets on bed did not appear yo be changed - had blood on them. Staff got new sheets for us and we changed them.
8/10
Excellent
12 Jul 2026
Andy
The property was clean, in a good location and priced right. The breakfast was not as good as advertised. I could not get eggs without cheese.
Partner
10/10
Exceptional
05 Jul 2026
Shawn
nice place
Partner
4/10
Poor
04 Jul 2026
Linda
We had 2 rooms this time. One for our son and the other for my husband and myself. I said I would pay at the hotel. The cost had already been charged to my account- $263.11 for each room which was correct. Then on Friday I noticed those 2 charges had been replaced with $536.22 for each room. I went to the front desk and explained what they had done the lady fixed it and one $536.22 was removed. I got ready to Check out this morning and I saw they had charged me $263.11 again. I asked why and they said that was what was due. I was very mad at this pint and I wasn’t to nice to the young lady at the desk. I did apologize before I walked away. She got smart with me and that antagonize more. I told her I wanted it removed because it was already paid. She said she couldn’t do it. It would have to be my bank to remove it which is a lie!! I told her I was beginning to think River Cities Best Western was a thief or the people at the desk were liars. I WILL NEVER STAY THERE AGAIN. AND I WOULD NEVER RECOMMEND THAT HOTEL AGAIN!!
Friends_and_family Family
10/10
Exceptional
02 Jul 2026
Greg
It was overall a really nice hotel
10/10
Exceptional
02 Jul 2026
James
This is an older hotel but updated and well maintained. The room/bathroom and public areas were clean and neat. The staff that I met were friendly and helpful.
Family
10/10
Exceptional
28 Jun 2026
LTanya
Great no complaints. I enjoyed my stay.
Self
8/10
Excellent
28 Jun 2026
Steve
Room was clean, although there were strange odors in the hotel. Breakfast was adequate, coffee was average.
Family
10/10
Exceptional
26 Jun 2026
Jenaly
Amazing hotel and 100% to recommend everyone
Partner
10/10
Exceptional
24 Jun 2026
Linda
The bed was great! Very comfortable!! Everything was clean. The showers was ideal!!
10/10
Exceptional
23 Jun 2026
James
Clean hotel and room, we'll located to highway and restaurants with free breakfast, gym and pool. Great value with nice size room and comfortable bed.
Partner
10/10
Exceptional
20 Jun 2026
Maria
Extremely clean and staff was amazing!!!
Self
10/10
Exceptional
19 Jun 2026
Shawn
nice place to stay
10/10
Exceptional
19 Jun 2026
Seth
Nice
Business
10/10
Exceptional
13 Jun 2026
JEFFREY
Staff was very friendly and breakfast was great.
Family_with_children
10/10
Exceptional
07 Jun 2026
Gregory
Listen, the people are sweet. The food was pretty good for a hotel. The room was very clean as well. I'll stay here every time I'm in Ashland, and I have. The only thing that has been rough was a tractor trailer idling all night outside the hotel on a Thursday. I have yet to see/hear it on a weekend night. The noise was awful, and it cost me a lot of sleep. On the nights I've stayed here without the idling trucks, it's virtually silent. Overall, a wonderful hotel.
Self
6/10
Pleasant
05 Jun 2026
Tammy
For the price, I was disappointed with our room. The bed was uncomfortable. The bathroom small, the shower drain cap and cover was in the middle of the shower when we first arrived, and there was only 3 very small drawers for our clothes.

The breakfast was above standard though and the hotel and our room were clean.
Partner
8/10
Excellent
20 May 2026
Georgeta
Our room smelled strong as being a \"smoking room\". I tought I'll get used to it, but I couldn't!!!

The breakfast was very good, the staff was very helpful and kind, but that smell needs to be \"solved\"
Partner
10/10
Exceptional
19 May 2026
Diane
Great place will definitely recommend
8/10
Excellent
04 May 2026
Nathaniel
Very nice hotel with helpful staff.
Friends_and_family Family
10/10
Exceptional
27 Apr 2026
annetta
The night staff lady on the walker was not helpful or friendly she was more worried about getting outside to smoke cigarettes than help the guests very rude and unattentive but the rest of the staff made up for her horrible customer service
Family
10/10
Exceptional
23 Apr 2026
Jenaly
Very clean room and great breakfast!
Partner
4/10
Poor
19 Apr 2026
Jeffery
First night there was dirt and lots of black hair in one of the beds. I was very tired and had unpacked, so I just slept in the other bed. Next morning I saw the same in the sink. Also, the window shade didn’t come down all the way. The shower didn’t work right, but was good enough. Breakfast was adequate except the morning with the cheese omelets. They should have stuck to scrambled eggs. At the end, I got to go home a day early, but no refund, “special rate.” It looked like a newer hotel.
Self
10/10
Exceptional
15 Apr 2026
Keith
Great Experience. Good breakfast. Great Staff.
Partner
10/10
Exceptional
29 Mar 2026
Ashley
Very nice & clean. Friendly staff. Great breakfast!
Friends_and_family Family
10/10
Exceptional
25 Mar 2026
Robby
Breakfast was great! Beds were comfortable. Shower was fantastic We would stay again.
Friends_and_family Family
10/10
Exceptional
17 Mar 2026
George
Everything was better than any place I've stayed
Friends
10/10
Exceptional
03 Mar 2026
Melissa
Very clean. Breakfast was great. Staff was super nice.
Self
10/10
Exceptional
28 Feb 2026
Thomas
Best stay we had
Family
8/10
Excellent
16 Feb 2026
Alan
Nice hotel and nice staff
Business Self
10/10
Exceptional
13 Feb 2026
Zanean
We have stayed here twice since the remodel. The staff is fantastic. The lady that assembles the breakfast buffet is very attentive (talks alot) but is very sweet.
The housekeeping staff always made sure we had plenty of fresh white towels. The beds are very comfortable, and the new showers are great!! Highly recommend.
Business Family
10/10
Exceptional
18 Jan 2026
Janice
Room was clean and the staff very courteous!
Leisure Self
8/10
Excellent
04 Dec 2025
Marc
Yes
10/10
Exceptional
03 Dec 2025
Lindsay
Staff was nice. Scott helped us out as well as the lady that works overnights. The room was simple and clean. Breakfast was good for what it was. Stayed here last year and will stay next year for Thanksgiving and Christmas as well when we visit family.
Leisure Family
10/10
Exceptional
27 Nov 2025
Juliana
The staff was extremely nice, I called ahead of time to make sure I wasn’t checking in too late and they were courteous and I already knew I had found a good place to stay. The room had not a single fault to it, I travel to the area about once a month or so and know where I’ll be staying each time now.
10/10
Exceptional
22 Nov 2025
Rachel
Attentive, kind staff and a clean room - what's not to love? Breakfast was great as well. I will definitely stay here again!
Friends_and_family Family
2/10
Poor
19 Nov 2025
Zenesto
This review concerns my recent stay at the Best Western located at 31 Plaza Dr., Ashland, Kentucky, which was, without exaggeration, one of the most unacceptable and unsanitary lodging experiences I have ever encountered. I am submitting this in a factual and documented manner so that Best Western Corporate is fully aware of the conditions being allowed at this location.

Before booking, I made a point to review the online ratings, which appeared reasonable. Based on that information, I expected a clean, safe, and standard-quality environment. What I actually experienced was the opposite.

Upon entering the first room assigned to us, we observed cockroaches smashed on the wall and what appeared to be a clear infestation of live roaches underneath the mini fridge. This is not a minor cleanliness issue—it is a public health concern and a direct violation of expected sanitation standards for any hotel operating under a major franchise name.

Additionally, the beds in the room were set extremely low to the ground, giving the appearance of makeshift or improperly maintained furniture, raising concerns about structural integrity and guest safety.

Due to these conditions, we immediately requested a room change. We were reassigned to a room on the second floor, which presented its own serious issues. The entire floor had a strong and pervasive odor resembling sewage, making it impossible to feel comfortable or confident in the sanitary condition of the environment.

Business_and_leisure Partner
8/10
Excellent
10 Nov 2025
Jenny
It was all great except the water pressure, .
Partner
4/10
Poor
06 Nov 2025
Caitlin
The room was very dirty. Wrappers from previous guests, dirt, dust, and hair in the floor. There was a hole over the shower that could’ve been a camera. There was hair in the shower. The beds appeared clean and were comfortable.
10/10
Exceptional
01 Nov 2025
Richard
Very clean staff was very nice
Leisure Family
10/10
Exceptional
17 Oct 2025
Erica
We had a good stay. The staff was helpful.
Leisure
10/10
Exceptional
14 Oct 2025
garrett
nice
Business Self
10/10
Exceptional
01 Oct 2025
Sherry
Clean room. Mattress is firm. Comfy pillows. Walkable food. Quiet and staff are super kind and accommodating.
Leisure Self
10/10
Exceptional
21 Sep 2025
Sue

Clean and quiet. Convenient location.

I had a very nice stay. The hotel was very clean and my room was spacious especially the bathroom. The rooms have Keurig style coffee makers with an assortment of coffees and tea. There is a refigerator with a real freezer and a microwave also. Breakfast is included and there is an assortment of hot and cold food offered. The gentleman who checked me in and worked nights was very friendly and welcoming and informative. There is ample free parking and several restaurants within walking distance. There is an outdoor pool but it was off season when I was there. I would recommend this hotel.
Self
6/10
Pleasant
21 Sep 2025
Stephanie
This hotel is good for a quick stay. Check-in was very easy and the lady at the front was extremely nice and hospitable. The only issue was the room smelled quite musty and the bathroom had dirty rags and floors. Pillows were quite lumpy and some of the sheets were dirty as well.
Leisure Partner
8/10
Excellent
12 Aug 2025
Robin
Waited several minutes to check in. House keeping walked by and had to go in the back to get someone to check me in. Breakfast options were scarce. The waffle batter ran out, when I asked if they had more she was very rude and stated breakfast was over at 9:30, this was before 9:00. She said she would look and she never came back.
Leisure Family
4/10
Poor
03 Aug 2025
Carter
Dust everywhere. Musty odors.
Leisure Self
10/10
Exceptional
22 Jul 2025
Tommy

Greay place to sleep

clean rooms
Self
4/10
Poor
18 Jul 2025
Joelle

Filthy hotel

Super dirty
Staff seemed lazy
Entire hotel was dirty and not clean at all. Baseboards in the room were falling off the walls. Mold on ceiling in bathroom. Hallways, elevator and common areas were not cleaned the entire 3 nights we were there. Gross
Partner
10/10
Exceptional
13 Jul 2025
Christina

Planning another visit soon!

Hotel was at capacity for the weekend but everything was perfect from check in to check out. We got to the property about 45 minutes before check in. Our room was not yet ready which was 100% expected. We made the comment that we were just there a little early to swim, they allowed us to swim why we waited for the room to be ready. Pool was perfect temperature and crystal clear, rooms were clean and comfortable. Staff was extremely friendly and even with the full house breakfast was smooth and well stocked. We are already planning our next visit.
Partner
10/10
Exceptional
30 Jun 2025
Mary
We had a very nice room. The bathroom was huge, it was great. Staff was very courteous and professional.
Leisure Partner
10/10
Exceptional
22 Jun 2025
Cassie
Great staff and super clean ❤️
Leisure Family
10/10
Exceptional
11 Jun 2025
Leo
Overall had a great experience at the hotel. Would recommend coming here!
Self
10/10
Exceptional
26 May 2025
William
Great location for lodging in the Kentucky, West Virginia, and Ohio Tri-State area. The staff is very friendly and helpful. Rooms are clean and modern.
Leisure Family
10/10
Exceptional
18 May 2025
J A
The front desk staff was helpful
Leisure Partner
10/10
Exceptional
28 Apr 2025
Dayne
The rooms were beautiful and the price was excellent.
Leisure Partner
10/10
Exceptional
26 Apr 2025
Renea
Wonderful stay! Friendly staff and clean clean clean! Breakfast was a bonus. I took the general managers business card so I could give her 5 stars. Shelley Bays Burroughs gets a job well done managing this!! We wouldn’t hesitate to stay again
Leisure Partner
6/10
Pleasant
14 Apr 2025
Dee
Ok
Leisure Partner
10/10
Exceptional
23 Mar 2025
Roger
convenient. friendly staff
Leisure Self
10/10
Exceptional
13 Mar 2025
Linda
Our room was very nice. The breakfast buffet was real good. They offered several different items.
Friends_and_family Family
10/10
Exceptional
10 Mar 2025
Paula
The room was clean and the beds were comfortable. We had a great breakfast in the lobby. The only issue I had with the hotel was the price. I think it was a little too pricey for the area.
Leisure Partner
10/10
Exceptional
03 Mar 2025
Shawn
This location was ideal for an early morning appointment. It was only a few miles away from the location, and there were a few restaurants that were in the area also. The staff were personable, especially Mr Jim and his son. Scott was nice too. The breakfast was good! Mr Jim keeps it stocked as possible and I like that he asked, “what kind of eggs do I like?”
Business_and_leisure Family
8/10
Excellent
13 Feb 2025
Brooke
House keeping needs to improve
Business
10/10
Exceptional
29 Jan 2025
michael
Was OK
10/10
Exceptional
31 Dec 2024
MARY
Very nice, great breakfast!
Leisure Family
10/10
Exceptional
20 Nov 2024
Bud
Very nice staff. Really great breakfast.
Business
10/10
Exceptional
18 Nov 2024
Courtney Richardson
The rooms along the back look out over a hillside with trees and vegetation. Peaceful and relaxing. Breakfast was good (really like the mini omelettes with cheese). Whole building is remodeled so everything is up to date. Several restaurants within walking distance. Enjoyed our stay of 2 nights.
Leisure Partner
10/10
Exceptional
30 Oct 2024
Michael
Clean rooms, recently remodeled. Shower has awesome water pressure!!
Leisure Family
10/10
Exceptional
30 Oct 2024
Lynda
Breakfast staff went above and beyond. Floors and carpet could use a good cleaning.
Leisure Partner
2/10
Poor
28 Oct 2024
Tonya
This property was misleading in their ad and reported they offered a continental breakfast in their listing. This was NOT true. This property doesnt even offer coffee or any food. The rooms were so filthy with mold and mildew and stained furniture, dirty shower curtain and dirty microwave, looked like dried blood on the ceiling. To make matters worse, the fire alarm went off at 7am, ear piercing alarm with flashing lights, after only a few hours of sleep. If the hotel staff knew the room was faulty, it shouldn't have been rented out. This place is a scam and should be inspected by the health department.
Business_and_leisure Family
8/10
Excellent
25 Oct 2024
Dave
Nice hotel, roomy and clean. Friendly staff and good breakfast.
Partner
10/10
Exceptional
22 Oct 2024
Andrew
This hotel was perfect for an overnight stay for an early appointment we had in the area. Room was comfortable, quiet, everything worked, and breakfast was nice as well.
Business_and_leisure Partner
10/10
Exceptional
20 Oct 2024
Verified traveler

Very Nice

Everything was outstanding - Only drawback was view from window - Only thing we could see was the back of the front breezeway roof
Partner
10/10
Exceptional
05 Oct 2024
Bryan
From checking in to checking ot. Everyone is very kind and helpful. This is my second stay and it was great!
10/10
Exceptional
30 Sep 2024
Tammy
Ladies at the front desk make you feel very welcome. They all are especially nice.
Leisure
2/10
Poor
30 Sep 2024
Angela
We were not able to get into the hotel. They had no power from a storm and we had to find another hotel.
Leisure Partner
10/10
Exceptional
29 Sep 2024
Jimmy
Recently remodeled and clean!
10/10
Exceptional
12 Sep 2024
Rosemary
Excellent stay. Very friendly staff. Breakfast was good. Room very nice.
Friends_and_family Family
10/10
Exceptional
10 Aug 2024
Erin
Loved the shower
10/10
Exceptional
28 Jul 2024
Verified traveler
Good location for our travel plans. Our room was spacious and quiet.There were several restaurants within walking distance. There were lots of choices for the breakfast buffet
Leisure Partner
2/10
Poor
22 Jul 2024
Debbie
The pool was not in operation which was the whole reason we choose this hotel. No curtains and no carpeting. Even though the wood laminate floor was new, it was cold and hard on bare feet. Not comfortable at all!! I will not be coming back.
Leisure Family
10/10
Exceptional
22 Jul 2024
Christopher
Scott at the front desk is absolutely amazing. I stay here every other week or so for work & he is always so welcoming when I check in. The hotel is brand new, the rooms are very nice. Bed is great. TV’s are bigger & more updated than most. You can’t get a room this nice for a better price anywhere else. 10/10 recommend
Business
10/10
Exceptional
17 Jul 2024
Dan
Excellent stay. Lovely rooms. Tasty breakfast buffet.
Leisure Self
10/10
Exceptional
10 Jul 2024
Jo
Incredibly clean. Newly remodeled. Friendly staff. Great location.
Business_and_leisure Self
10/10
Exceptional
07 Jul 2024
Lucy
The staff were very friendly and very accommodating. I really appreciated their kindness as I ended up staying 5 nights. By the end of the week they felt like family!
Leisure Self
10/10
Exceptional
03 Jul 2024
William
Excellent top to bottom
Self
2/10
Poor
29 Jun 2024
Krissy
It stated there was a pool but it wasn’t open yet also they didn’t have TV because they stated they didn’t have wifi yet.
10/10
Exceptional
22 Jun 2024
William

business as usual

Hotel was conveniently located to where i had to work.
Staff was awesome.
Business
10/10
Exceptional
17 Jun 2024
TaFrinda

Great Stay

Front desk lady was so friendly and helpful!
Room was very clean and comfortable.
The only change I would make is better quality towels. The washcloths and towels were very thin and rough.
8/10
Excellent
26 May 2024
Lynn
The pool wasn’t open and the hallways had a odor like carpet glue
Business Family
10/10
Exceptional
19 May 2024
ROBERT
Recently updated, clean, very nice room.
Leisure Self
10/10
Exceptional
17 May 2024
David
Newly remodeled and clean, quality staff and good breakfast
Friends_and_family Family
10/10
Exceptional
13 May 2024
Gustave
Great staff, recently remodeled. Once again, great staff!
Business
8/10
Excellent
10 May 2024
Melissa

Rooms clean and comfortable

The hotel and room was very clean. Beds and pillows were wonderful. The mattress was the best I have ever slept on in a hotel. The only thing that could have been better was the hotel check - in staff. Was not friendly at all and gave the assumption that if they would have to smile it would be the worst thing ever. My husband and I was not impressed with check in at all. With paying $130 a night for a room, you would think you would get friendlier service.
Partner
10/10
Exceptional
23 Apr 2024
Lorna
The staff are SO friendly & helpful. Newly renovated rooms have been planned to meet the needs of most person.
Business Self
10/10
Exceptional
18 Mar 2024
Diane
Enjoyed our stay. Great breakfast, comfortable beds, clean, awesome water pressure in shower, walking distance to several restaurants.
Leisure Family

Location & surroundings

Best Western River Cities
31 Russell Plaza Drive, Ashland, United States

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Best Western River Cities

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