eRYA by SURIA Hot Spring Bentong

Malaysia , Kuantan and Pahang
Bentong, Lot 25-27
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50 reviews shown

8/10

Excellent

16 Dec 2021

Mr. Balachandran

We liked its location in the lush greenery surroundings.

Leisure Family_with_children

4/10

Poor

03 Mar 2019

Fong

Poor service ,poor hotel image

Food is not good , hotel environment is poor maintained, even villa toilet door has bad lock.

Family

8/10

Excellent

09 Feb 2019

Verified traveler

Breakfast need improve. Very bad taste

Leisure Family

8/10

Excellent

09 Feb 2019

Verified traveler

Hot pool with jakuzi

Leisure Family_with_children

8/10

Excellent

03 Feb 2019

Verified traveler

It was a nice place for family to escape from busy town. Hotel surrounding is clean except at night got lots of insect on the floor & wall outside room. They opene 24 hours fie hot spring pool whuch is ver convinience for guest. Got book corner to read, traditional & board games for guest to play. Pillow seem old stuff which recomanded to change a new for comfort of staff. Guest need to bring their own toothpaste & tooth brush. Staff there are very friendly.

4/10

Poor

28 Aug 2018

Ian B

Remote location on unlit road

Needs maintenance and cleaning. Hallways are revolting.

Partner

6/10

Pleasant

12 Apr 2018

Francis J

Nice enough

Nice enough place to stay, but basic. Nice pool(s) and location. Good value, and a decent little cafeteria. Probably best value for families.

Partner

6/10

Pleasant

07 Apr 2018

Verified traveler

Great place, clean and nice. Keep up the good work!

2/10

Poor

19 Mar 2018

Verified traveler

Very far away from the town

Room air conditioning very noisy and not cold, the hotel was not convenient very far away from town bentong

8/10

Excellent

18 Mar 2018

Verified traveler

Easy and fast check in

Very nice simple place to stay with family.
Hope that the Hot Spring still Hot in the morning.

4/10

Poor

04 Mar 2018

guest518melur

Nice hot spring though

A bit frustrated with room condition..booked a villa with dust on floor, detached floor tile, bad ac condition, poor in-room cabinets, limited tv channels, unfinished tap water piping(sink) etc2...pls pls pls suria do check your rooms before letting guests discover faulty over you..

6/10

Pleasant

04 Mar 2018

Dr Tew

Suria Hot Spring Short Stay!

I was here two years ago in 2016 but many things changed in this resort. Prices are more expensive now but the furniture was not as good as before, room not that well maintained like previously.

Family

8/10

Excellent

28 Jan 2018

Azam

Short family trip

Overall not so bad but service wise is a bit lacking. Ordered food at the cafe and only got it after an hour plus. That was only after checking with them several times and at last, the admitted they didn't put in the order eventhough they swore that they did. Parking area is not that much at the front and if so, you'd need to park at the back of the hotel. Parking area at the back does not have a walkway to the hotel. You need to walk on grass and drag your luggage on the ground. If it was raining, this area will be very wet and difficult to get to when bringing small children with a few luggages. Room was okay.

Family

8/10

Excellent

04 Jan 2018

Nita

Nice Hotel

Friendly environment and the the hot spring pool is excellent

8/10

Excellent

23 Dec 2017

abdullah

The Hot Pool was wonderful. The breakfast food could use more variety and replenished for the latecomer.

4/10

Poor

06 Dec 2017

Nice with hot pool inside hotel

Can enjoy the hot pool inside hotel
But housekeeping a bit not satisfied
Also TV channel too little choices

2/10

Poor

03 Dec 2017

leow

Terrible!

No any memories! Because of the room is very dirty and the food out of famous.
Actually we have a free breakfast but we choose eating at bentong restaurant.

10/10

Exceptional

01 Dec 2017

Jesse Ngoi

Family outing near KL with perfect Hot spring

Travel for 1 night stay with family of four. One toddler 2 yrs old. Reach after work fr KL at Suria around 10pm. The hot spring is 24hr access where my husband and myself manage to soak ourself and wonderful experience.
Breakfast was simple and next to kids pool. Room was spacious and basic. Value for money.

2/10

Poor

25 Oct 2017

Verified traveler

Hotel website is deceiving.

Hotel has lots of ants, room and corridors are very dirty. The hotel website looks appealing but it's very un-appealing after checked in!!

8/10

Excellent

16 Sep 2017

Verified traveler

A good place for family getaway

Quite a relaxing place for family to get together in a quiet place with hot spring.
Breakfast and Wifi need improvement.

Family

8/10

Excellent

02 Jul 2017

sam

Nice place to relax and enjoy the hot spring

Nice place with friendly staff. Hot spring open until midnight which is good for inhouse guests

4/10

Poor

25 Mar 2017

Verified traveler

natural hot tub

Everything is just too simple in this hotel, room amenities, breakfast (not enough to cater for guests on 23.3.2017) no life guard at all times....

8/10

Excellent

26 Feb 2017

Haba

Nice Hot Spring, but careful with red ants

A very friendly staff and nice swimming pool for children and adults. Beautiful scenery of mountains surrounding, and good place to escape from busy city, because its only 35 mins drive from Gombak.

To those with children, advisable to bring the lotion or spray for anti-insect (mosquitoes and ants). The playground small, but nice, however some parts covered with spider web.

Room size comfortable, but so many red ants on the wall, table and also bed. We end up pushing our bed away from the wall to avoids red ants to the bed. Tried to change to other room, but still same condition. Regarding cleanliness, we found blood spot on the mattress sheet, and a clump of hair on the floor.

Family

6/10

Pleasant

14 Feb 2017

Verified traveler

BIG HOT SPRING POOL

Good place to experince clean hot spring water with a large & tidy swimming pool. Breakfast is simple. Specious room but cleanness can be improved. Location reasonable fine. About 20 minutes to Bentong & 15 minutes drive from Bukit Tinggi. You may try to have your meal at Bukit Tinggi for more choices.

8/10

Excellent

13 Sep 2016

hishamuddin

Nice hotel

Easy to access, only 50km from gombak. Good to bring children here. U can swim from 7am until 10pm. Great vacation for family.

4/10

Poor

08 Jun 2016

Low Expectation

Not Maintained

It's new with poor hotel management skill(opened late 2014). I have a feeling the some of the bedsheet are not change if they looked clean because I felt itch on certain part of my body. I dare not even smell it. Don't expect to get food at all times so you have to travel through the mountainous and dangerous road to get it. Their restaurant is very rigid.

4/10

Poor

08 Jun 2016

Easygoing

New But unprofessional top level management

Went there to have good healthy holiday but most of the time the hot pool is not maintained. They wash it using a stupid small pump to get the dirty water out and one person brushing it which take the whole day (morning till evening). Temperature of the pool is not natural which most of the time is too hot (above 40 Celsius). There is no constant flow of cool water to balance the hot water. Not a single instruction on how to use the hot pool. You can get scalded by the hot pool. My room toilet door is squeaking so loud and after informing the front desk, they done nothing. All the toilet seat is not fixed properly.

10/10

Exceptional

05 Jun 2016

Verified traveler

Beautiful

Have a great time n fun. I will go again soon.
More promo price

8/10

Excellent

17 Apr 2016

Verified traveler

Hot Spring amid Nature

The stay was as expected. 2 days 1 night is perfect for this place. Any longer and you'll probably run out of things to do. The main attraction here are the hot spring pools which is great because my kids loved to play water and the temperature of the water is just nice when the pool opens at 7 in the morning. Its too hot in the afternoon though so it's also great that they have a normal temperature pool for the afternoon. Its too bad that the hot spring pool closes at 7pm though. It would have been nice to have a soak at night or early morning when the air is cool.
The hotel is completely isolated and the nearest town is either kampung bukit tinggi or Bentong.

Family

4/10

Poor

05 Apr 2016

siewkian

Bad choice

we book a triple room but it's was overbook. They upgrade us to a villa (normal weekend price is rm620 per night). We are very disappointed... Floor a bit sticky, sofa cushion has some smell, villa design is not up to ordinary standard. Slow wifi. Breakfast was really really no good.

Family

8/10

Excellent

15 Feb 2016

KIEN YUNG

The air cond is very noisy.

Family

6/10

Pleasant

10 Feb 2016

SELVAKUMARAN

The 2 days stay is good. Relaxing and beauty of green environment. However, the breakfast need to improve. Not much choices and some of the food is rotating basis like egg not on monday. The taste of nasi goreng and chak kwetau is out. Is totaly different quality and taste from dinner. Suria is not not second visit if this is not improve.

Buidling to building require to connect with roof. THis will ease while raining and not get wet.

Family

8/10

Excellent

08 Feb 2016

Shirin

Nice hotel with hot pool

Kids enjoyed the hot pool here.Room was ok. Standard breakfast.

8/10

Excellent

04 Jan 2016

Abd Rashid

overall is much satisfying and comfortable. my kids enjoys their child pool. also on the hot pool. on hot pool, it was advertised open 24hours which only 7am to 7pm only. hoping for frequent maintenance to ensure more cleanliness the hot pool since its only open for 12hr only.

Family

2/10

Poor

04 Jan 2016

Verified traveler

Do not stay here

Our first room had thick damp mould growing out of every wall, dirty and musky.. a health hazzard. When we eventually got a new room the deco was old and tired, the beds are rock hard, the facilities are old and not maintained. A terrible place definitely not recommended.

6/10

Pleasant

29 Dec 2015

Meeghol

Great morning swim in the hotspring

Nice and quiet hotel.quite isolated.
but staffs and hotel room were terrific.
Nice stay.
Only breakfast buffet,was not really up to standard.

4/10

Poor

28 Dec 2015

Verified traveler

I booked the quadruple room which stated 2 King size beds..found out during check-in these were Queen size..felt short changed. I would have booked the triple rooms if it was stated such in the description.
The resort had nothing much to offer..such a shame since it is deep in the woods so the quiet should have been an advantage to city folks but alas... Very little recreational activity save for the only one hot spring pool. Alas the pool closes at 7pm so nothing to do past 7pm except watch tv. Dining out not an option..dining in not favored since only buffet was offered, in fact we didnt see anyone there. Thanks to previous reviews we brought some snacks and gadgets for the kids. Hotel staff were very friendly and even asked if we were comfortable and if all was ok in the room. Would have appreciated extra complimentary pillows. Didnt mind the strict checkout time since we were just eager to leave.

Family

8/10

Excellent

26 Dec 2015

Mohd faizal

The best!

Awesome!

Family

6/10

Pleasant

22 Dec 2015

rozie

Nice shortgetaway

Nice n comfy rooms.. Breakfast not much variety.. Hotpool which is open 24 hrs smells like urine smell.. Body feels itchy once in the hotpool..

Family

6/10

Pleasant

15 Dec 2015

Teck Song Oscar

The room size is comfortable for 2 adults and 2 kids. Room and toilet are clean. Thumbs up for the hotel for providing umbrellas at the various blocks as the blocks are not linked via sheltered link ways. There is also a mini library available. But can give the buffet breakfast a miss... Not much choices

Family

10/10

Exceptional

11 Nov 2015

Not Provided

relaxing

great

Family

8/10

Excellent

30 Sep 2015

Noraini

Nice

Family

6/10

Pleasant

27 Sep 2015

Tan

Limited choices of foods

There are expensive food for very few choices of food, and the serving of food is very slow..

Partner

10/10

Exceptional

16 Sep 2015

Nur liyana shairah

Very good and very satisfying. Will return to this hotel again

Family

8/10

Excellent

07 Aug 2015

David

Just what we expected

We stayed just one night to enable easy access to the elephant sanctuary , hotel and staff were fine , good value for money.
However the food is limited and a la carte, we would have preferred a simple local curry with rice.

Family

8/10

Excellent

19 Jul 2015

Amelia

Enjoyed my stay and will come back again!

Did not expect the hotel was so far inside, signboard should be more clearer for us but overall my stay was good as we were allowed to check in before 12noon, and the staff try their best to please us as well. Super like the hot pool n swimming pool, but it would be better if they are indoor :p
Room was just nice, beds are big and we joined them together. Toilet's light not functioning well, was a bit dark. Got a great deal from Hotel.com so was happy with it.
Not to forget, i enjoyed the breakfast so much! As it was first day of Hari Raya, we got rendang chicken, rainbow rice, lemang, soup vege and some kuih raya. I hope they keep up the standard and continue to serve us better! Will definitely come back again and recommend this ro my friends ;)

Family

6/10

Pleasant

11 Jul 2015

Mohd khairani

Quiteness

Its ok but a bit far from any shop and should open a few food shop around there...

Family

8/10

Excellent

27 Mar 2018

Verified traveler