Swiss-Garden Hotel & Residences Genting Highlands

8/10

Excellent

24 Jun 2026

Siong Heng

Good location.
Breakfast variety is good.

8/10

Excellent

21 Jun 2026

Dora

It is in a mall. However the mall is closed. There are eateries nearby. Convenient if you have no car. Walking distance to shops and eateries.

Family

10/10

Exceptional

27 May 2026

Janice

Helpful staff and easy check in

Family

10/10

Exceptional

05 May 2026

Elena

Excellent front desk personnels.

Self

8/10

Excellent

04 May 2026

Mohamed

The carpark can be design better.need to walk quite a distance to lobby

Family_with_children

10/10

Exceptional

14 Apr 2026

Karen

Breakfast was good

Partner

8/10

Excellent

04 Apr 2026

Chong

The room is clean, the staff is friendly and the breakfast has the right amount of food. My shower door was leaking as I was not able to close the door properly.

Self

8/10

Excellent

14 Feb 2026

Gerald

Clean room; good location, very helpful staff.

8/10

Excellent

20 Jan 2026

Chin hwa

Staff good, room comfort

Business_and_leisure Self

6/10

Pleasant

01 Jan 2026

liza

Great choices of items for breakfast. Recommend to pay RM10/stay for the premium parking on level 3A. Bathroom in are not very clean. Alot of soap residue/stains all around. Pretty convenient to walk to Jonker Street. There is nothing much at Shore Mall, which is attached to the hotel.

Leisure Family

10/10

Exceptional

28 Dec 2025

Jennifer

Friendly staffs.

2/10

Poor

25 Dec 2025

Chun Kiat

Na

Friends_and_family Family

6/10

Pleasant

07 Dec 2025

Raymond

Everything about the hotel was average. The hotel's best days were clearly over as is it's obvious decline through lack of care and maintenance. TV was faulty and had to be replaced, pool area and deck chairs were dirty. The adjoining shopping mall was just sad and in an even faster state of decline.

Leisure Family

8/10

Excellent

13 Nov 2025

Jenny

Clean environment, quiet and safely

Friends_and_family Family

8/10

Excellent

29 Oct 2025

Boon

nice location and breakfast buffet no bad

Business

10/10

Exceptional

29 Oct 2025

Muhd Malkan

Everything process was smooth and clean. Near to attraction and quiet. Happy for the stay.

Partner

10/10

Exceptional

09 Oct 2025

Asmiardy

Thank, very convenient.

4/10

Poor

04 Oct 2025

Chong

No

Business

10/10

Exceptional

23 Aug 2025

John

Everyone were amazing, front staff very polite and helpful

Leisure Family

10/10

Exceptional

22 Aug 2025

John

Very friendly and convenient

10/10

Exceptional

17 Aug 2025

Teong San

Clean & equipped room, nice ambience

The hotel room was clean and well equipped. Its location beside the river front along with its pool area had a nice ambience. Service and buffet breakfast was great. Probably the only downside is waiting for the lift especially during peak hours. It was a bit slow. Overall, great hotel.

Partner

8/10

Excellent

10 Aug 2025

MOHD FAUZI BIN

Breakfast was really good but the room is getting a bit tired..

Leisure Family

10/10

Exceptional

09 Aug 2025

Muhammad Naveed

We had a great stay

Leisure Family_with_children

10/10

Exceptional

31 Jul 2025

Yoke Sam

FirstClass

Check fantastic. Receptionists were experienced and very, very helpful. First class. Family suite is highly recommended. Perfect for family of five. Easy access to food and night life. Will stay here again

Friends_and_family Family

4/10

Poor

20 Jul 2025

Alex

House keeping must done before noon time.

Toilet floor with water when check in. After one day go meet customer. When back hotel on 3pm. No house keeping until call front desk arrange. Waiting at lobby 2 hrs only done. Very bad experience.

Business

8/10

Excellent

24 May 2025

Nur Hajah

Everything was nice and view is beautiful from the bedroom and also the restaurant.
Only the parking is a hassle as its location is the highest level with limited slot.

Leisure Family

4/10

Poor

13 May 2025

Jerry

Bathing water is not hot at all

8/10

Excellent

09 May 2025

ANDY

Great location to the river and key attractions. Free parking on level 7 was easy and there are ample space.

Leisure Family

6/10

Pleasant

24 Apr 2025

HP

A lot to improve hotel

the cleanliness needs to improve, the floor super sticky, very uncomfortable to walk in the room, toiletries provded are low standard like those 2 3 start hotel, no quality.

the 9th floor facilities need to improve and clean up, a few broken chair still leave it as it is, tennis court net :(. Please do have 24hrs Gym entrance, we business trip can have early walk out and left hotel before sun rise please

Business

6/10

Pleasant

09 Mar 2025

Mitchell

Positives were staff assistance, size of room and value relative to other similar properties. Negatives were poor plumbing in room (v. limited to no hot water), lack of information on property (no folder in room nor info' channel on TV) and noise (loud speaker from local mosque and disconcerting explosions at midnight (fireworks ?))

Leisure Self

8/10

Excellent

23 Jan 2025

Kim Lai

Overall, it is good; only the room smells musty when first entering.

Business

8/10

Excellent

02 Jan 2025

Sharon

Comfortable room and bed.

Leisure Partner

8/10

Excellent

06 Dec 2024

Azri Hanis

good

Business_and_leisure Family_with_children

8/10

Excellent

07 Nov 2024

Alessandro

Excellent service

8/10

Excellent

22 Oct 2024

Dave

It is a nice hotel but the service is not I can have it I just want a small favor tell them to iron my cloth they did ask just tell me don’t have the service

Partner

8/10

Excellent

02 Oct 2024

YeeVonne

None

Business Partner

8/10

Excellent

30 Aug 2024

M M TAUHIDUR

Good hotel next to the Canal, and walkable to the restaurants and attractions nearby.

Leisure Friends

10/10

Exceptional

21 Jul 2024

kim foo

have stayed here many times and each time it doesn't disappoint. a good spread for breakfast also. will stay again

Partner

10/10

Exceptional

01 Jul 2024

Sarah

Clean room. Convenient location.

Leisure Family

10/10

Exceptional

16 Jun 2024

Tissa

Oversell good experience

Very good hotel. Very Helpful staff, especially Iman. Others are nice too.
Breakfast selection can be Improved.

Self

4/10

Poor

16 Jun 2024

Michael

Average

Staff very friendly and especially the security staff were very nice and welcoming. The rooms need revamping. They are tired, door jamming, light switches not working, mould in bathroom. No seats out on balcony. Lack of PowerPoints to plug things in. Decent location. No description of what the hotel ammenities are.

Partner

10/10

Exceptional

23 May 2024

meg

Pleasantly surprised

Everything you’d expect expect from a 4 star hotel!
Only thing is the sauna & gym were shared by Swiss garden residences so on weekends it can get quite busy.
Some of the equipment in the gym could be better but then again you don’t melaka to spend time in the gym 😂

Partner

10/10

Exceptional

22 May 2024

Yee Mun

Enjoyable stay

The hotel's location is outstanding, being just a short walk from the riverfront. The room is spacious and clean, and parking is convenient and secure. The breakfast buffet is excellent, offering a generous selection of options.

Partner

8/10

Excellent

10 Apr 2024

Hong Siew

Nice 4-star hotel in a quiet location

Nice and clean hotel. Overall well maintained.

Only issue was the choked floor trap in the shower.

Friends_and_family Family

10/10

Exceptional

14 Mar 2024

Ahmad Ridhwan

Lift a little bit slow

8/10

Excellent

14 Mar 2024

Verified traveler

Overall is not bad especially for the shower
The room is just alright and hotel staff is nice

Friends_and_family Family

6/10

Pleasant

05 Mar 2024

Verified traveler

Pillow case not being changed

We check in quite late during CNY vacation and last min choose Swiss Garden to have a good sleep after whole day tiring hanging out, our room is twin bed room, one of the bed when we want to sleep and flip over the pillow, the pillow is dirty with dark spot, and many long hairs. Disspointed to see 4 star hotel with this type of cleaniness. At the end, two of us sleep in another bed as we noticed that quite late on 11.30pm,dont feel the right time to call housekeeping and change room. And, front desk during evening time need to enhance training as dont feel friendly at all during check in time. Others concierge and restaurant staff service is good and friendly and attendive.

Friends_and_family Family

8/10

Excellent

29 Feb 2024

toon how

like the view from high floors.
dislike the condition of the towels. looked very old and well used. scary

Business

4/10

Poor

16 Jan 2024

Farhan

Despite the newly renovated hotel, however the toilet stinks and there’s algae all around the corner. The kids swimming is definitely not a safe place for kids because the tiles were broken, you can see the bits and pieces of tiles floating around and there’s alot of algae on the sides and even on the ground of the swimming pool. Will not recommand the kids swimming pool. Breakfast were not much of choices to choose from but it’s still a wide spread of simple breakfast.

Leisure Family_with_children

8/10

Excellent

25 Dec 2023

Sheik Ismail

Worth the money

Stay was nice. We got a executive king room on the 29th floor. Breakfast was a small spread that kept repeating over the days so we got tired of it after a day. Location wise was not bad for the fact that it was a shopping mall on the first floor, with a few eateries and convenience stores 5mins away.

Partner

8/10

Excellent

18 Nov 2023

Sarah

We stayed for 2 nights at Swiss-Garden. We are pleased with the hotel overall, customer service are very good, however, the only setback is its noise (loud morning prayer at 5 am) that woke us up every morning without fail. This is a negative impression that would not be pleasant to tourists.

Leisure Family

8/10

Excellent

13 Nov 2023

Haled

Extra towels are chargeable. Not a big deal but if u are travelling with kids and they only provide 2 towels per room, its a bit morale killer to pay for extra towels. Also, breakfast can be more variety. Other than that, location is great and staff are friendly.

Leisure Family_with_children

4/10

Poor

12 Sep 2023

Yung

Ridiculous extra charges

We booked a 3 people room, however the hotel only provided 2 towels. When requested for extra 1 towel, the hotel was asking RM10 charge. They advised it's the hotel policy to provide 2 towels only per room. It really opened my eyes that how could a 4 star hotel operated in such poor policy.

Friends_and_family Family

6/10

Pleasant

03 Sep 2023

Jenny

check in took at least 30 mins,
during checkout , we waited for at least 45 mins at the lift lobby.. before deciding to use the staff lift.
Very bad management in both terms

Room ceiling was leaking due to overflow of aircond water

Leisure Family_with_children

6/10

Pleasant

27 Aug 2023

David

It was advertised as tennis court but its only half of it, strictly its only a tennis wall. The hotel room was big and spacious, do not feel cram.

4/10

Poor

05 Aug 2023

Zhenda

Parking is free but a true confusion and nightmare. As several levels parking and only the highest 2 levels are free of charge. Indication is unclear.

8/10

Excellent

08 Jul 2023

Sarah

Not like: Limited car parks. Noise from next door guests was very loud.
Overall we are happy with our stay in Swiss Garden Hotel as the staff were extremely helpful and provided good customer service. The room is comfortable with everything listed in your hotel website.

Leisure Family

10/10

Exceptional

31 May 2023

Asyraaf

Neat room to stay with nice view to see Melaka city. This hotel is highly recommended for those parent who are looking for kids swimming pool. Awesome!

Leisure Family_with_children

10/10

Exceptional

24 Apr 2023

Suzana Abd

Staying only one night and will come back again. Very comfortable. Friendly reception and good services. Sorry Cz I forget her name.

Leisure Partner

10/10

Exceptional

22 Apr 2023

MOHAMAD DINIE BIN

Only hotel parking might be a troublesome for some people. Parking area and lobby area is a bit far.

Leisure Family

10/10

Exceptional

12 Mar 2023

Rahimin

Stay was good except room was near the swimming pool which can be a little noisy. The iron can be clean and the power point to be fixed. A little spark can be seen when using the power point in room 11025. You don’t want your guest to be electrocuted.

Leisure Family

8/10

Excellent

12 Mar 2023

Verified traveler

Many visits to Malacca, first stay here. Generally pretty good but I found bed and pillows rather firm, not much going on in surrounding area

Business

2/10

Poor

26 Feb 2023

Adeline

Carpet has big dirt marks, Aircon fan is so noisy, piping above ceiling was also noisy in the wee morning, swimming pool with kid playground was so cold with heavy wind, bathroom was old and lacking , didn’t feel the room was cleaned up at all.

Leisure Family_with_children

6/10

Pleasant

03 Feb 2023

Yuwang

The WIFI is not working

Business Partner

10/10

Exceptional

13 Jan 2023

Trevor

Definitely will stay here again when in Malacca.

Modern rooms, incredible views, easy access, great amenities, fantastic location with easy access by rideshare from bus station, great concierge support, connected to shopping centre.

Self

4/10

Poor

21 Dec 2022

Sakinah

Very long waiting time for the lifts. Had no wifi service during our stay, staff said the connection was down and could offer no alternative.

Family

8/10

Excellent

06 Dec 2022

Verified traveler

Decent

It was okay, room condition could have been better kept. Does the job for a night, lifts take ages.

Self

4/10

Poor

29 Oct 2022

Connie

Tv down , light down . Room there is a smell .

Friends_and_family Family

8/10

Excellent

07 Sep 2022

Verified traveler

Satisfied staycation

The room was clean, comfortable, and the staffs were amazing. They went over and beyond to help make our stay enjoyable. I highly recommend this hotel for anyone visiting Melaka downtown.

Partner

2/10

Poor

10 Aug 2022

Tan

Bad experience stay in Swiss Garden Hotel

Room bedsheets & pillow case torn, smelly, yellowish. Broken furniture and bathroom shower pipe. Poor room cleanliness. Poor customer service.

Friends_and_family Family

6/10

Pleasant

20 Jul 2022

Verified traveler

The hotel is next to a mall but the mall is dead. There is a Starbucks downstairs. Free parking was inconvenient because has to access thru the mall. So we decided to pay for the valet parking. The towel has yellowish stain. Lack of mirror, the only mirror is in the toilet and the lighting is not bright enough to do the make up. Lounge was closed during the stay.

Partner

8/10

Excellent

18 Jul 2022

NGAI CHIN SUEN

Likes> location has supermarket, various eateries nearby
Dislikes> check-in time at 3pm. Most hotels I check-in standard time is 2pm. The bath towels were worn-out.

Leisure Family

2/10

Poor

16 Jul 2022

Hup Lin

The property amenities is too little for a four star hotel, parking is hard

Leisure Family

2/10

Poor

30 Jun 2022

Sim

Check in was very slow

Business

6/10

Pleasant

21 Jun 2022

Kok Soong

Rooms are aged and not well kept

Leisure Family

6/10

Pleasant

20 Jun 2022

Guan Heng

No WiFi available and it is so disappointing. No make up room services provided too.

Friends_and_family Family

4/10

Poor

15 Jun 2022

Jennifer

Unlikely to return

Traffic to hotel lobby was bad (one lane only). Bath tub was leaking and stopper was stuck. Wardrobe was falling apart. Safe has no batteries and also not working. Fridge was not cold at all and leaking. Towels were old and got stains. No movie channels to watch on TV. Not many shops at shopping centre next door. Water at the water playground didnt look clean… etc etc………

Friends_and_family Family

8/10

Excellent

26 May 2022

Mohd

Great room.

Business Self

4/10

Poor

09 May 2022

Calvin

Not a well maintained hotel

Hotel is not well maintained, furnitures and carpet stained and starting to give way. Overall condition is slightly dirty. The TV doesn't work for many of the channels, table lamp also not functioning well. The toilet is especially dark and not enough lighting. The towels provided are so old they look like they has been in used for the last 5 years.

Partner

6/10

Pleasant

09 Feb 2022

Wai Ling

Not sound-proofed. Poor security

Rooms are not sound-proofed as advertised. In fact the sliding doors can not be shut properly.
Attached to mall. Anybody can just go into the hotel room floors regardless whether they have key cards or not. Poor security.

Partner

4/10

Poor

02 Feb 2022

NORHAZLIZAH

Staycation 02/02/2022

Checked in at 3pm.smooth process.was informed that towel not available upon check in.called housekeeping 3 times but the answer was hotel ran out of towels n had to wait for it from outside.delay due to heavy traffic.got to bought from DIY.no mirror in the room.tv channel also was not variety.towels were provided at 10pm without hair towel-small one.overall was a horrible n dissapointed staycation.lookin for better services in future.mirror in the room is a must!other than d only 1 in the toilet.do consider my view n comments.thank you.

Friends_and_family Family

4/10

Poor

02 Jan 2022

Nadiah Amirah

They have no hair dryer and even kain lap kaki. Dinding pun berkulat. Tilam rasa spring. I cant adjust the aircond at 5 am.. tekan on button tak boleh and tak berfungsi. Padahal at 1 am i can still adjust the aircond temp. However the facilities are goood. Thank you

Friends_and_family Friends

8/10

Excellent

23 Nov 2021

SEE

The room is clean.

Business Friends

10/10

Exceptional

10 Nov 2021

Verified traveler

very comfortable and clean as well. upon request for a adjoint room , hotel management has provided us. i downside was there is only mirror in the washroom . only some rooms have full length mirror. some rooms dont have any mirrors in the room. hope they include mirrors other than the ones in the washroom. breakfast was amazing. had plenty of time despite sop and mco. it was very sanitary

Friends_and_family Family

6/10

Pleasant

20 Oct 2021

Verified traveler

It was a so so stay

Friends_and_family Family

10/10

Exceptional

24 May 2021

Cheong

Great stay!

Comfort stay & nice breakfast!

Business

6/10

Pleasant

07 May 2021

Hong Yee

Choice of breakfast is limited, bed not comfortabl

Overall is acceptable based on the amount that we paid (RM140++). However, if the hotel is ranking 4.5 star, I don't think so.

There is cockroach found in the room, breakfast is bad, only nasi lemak and mee goreng, and the bed was not comfortable.

Friends_and_family Family

4/10

Poor

28 Apr 2021

Boon Hee

Room In Bad Condition

Air-cond not cold, room dusty, no bathroom floor mat and old towel

Business

8/10

Excellent

04 Apr 2021

Verified traveler

The property is nice place to stay with kids so that they can go to swimming pool. Breakfast also good. Room spacious. You need to set your mind that this hotel is popular and you might face the delay of check-in because the room is not ready and also takes time to get the elevator from the G floor to your room floor.

Leisure Family

8/10

Excellent

16 Mar 2021

Verified traveler

Very friendly staffs , good location and free parking but room having water stain mark .

Business_and_leisure Family

10/10

Exceptional

09 Mar 2021

Bernard

Good

Worth to stay

Self

6/10

Pleasant

23 Nov 2020

Verified traveler

Celcom network not really good plus hotel internet didn’t work well

Business Self

2/10

Poor

11 Oct 2020

Verified traveler

hotel which do not have enough parking for his guest.

Leisure Partner

6/10

Pleasant

25 Aug 2020

Verified traveler

Decent place

It's quite a decent place.

Business

8/10

Excellent

12 Mar 2020

Verified traveler

Gym and swimming pool

Friends_and_family Family

6/10

Pleasant

24 Feb 2020

Steven

A better affordable alternative stay

What was good:
It’s a affordable 4 star rated hotel.
Big and spacious.
Location is close to Jonker and many walkable attraction.
Kids friendly with kids waterpool and play stuff.
What was bad:
Quality of interior fittings seems cheap. Bathroom door is hard to close, lack proper bathroom fittings like hooks. The end of the tower holder came off. Seems cheap quality. Worse off is the bathroom shower floor will flood when used. Surrounding mall seems dead and lifeless.

Friends_and_family Family

10/10

Exceptional

19 Feb 2020

Verified traveler

good service

Business Friends

10/10

Exceptional

27 Jan 2020

Verified traveler

very nice view of melaka city and convenient to major location and also stores.