Name: Seri Malaysia Genting Highlands
Address: No 11 Jalan Jati 1Goh Tong Jaya Pahang, Genting Highlands, 69000, MY

2/10

Poor

28 Aug 2025

Phi Pang

The staff is good when we ask to change the given room at the last end corner to the middle one...

Leisure Friends

8/10

Excellent

01 Jan 2024

SOLIHA

Hotel located in a quite busy commercial area but that makes it convenient for meals and grocery shopping. Large reception area and restaurant. It has its own free parking in the basement. Chose to stay there as it was value for money and just a 1-km drive to the Genting Premium outlet. The triple room was really spacious but the bathroom was disappointingly small. The toilet bowl was leaking and the walls lacked proper attention for a 3-star hotel. Still, looking beyond all these, it is still a good, convenient hotel for a repeat visit.

Leisure Family

6/10

Pleasant

20 Sep 2022

Muhamad Firdaus bin

Overall experience is great only toilet are not clean with taint

Leisure Family_with_children

6/10

Pleasant

07 Jan 2022

Verified traveler

Old Hotel

They didn`t find my booking through Hotel.com.
Simple Buffet Breakfast.
Old Hotel located at Gohtong Jaya.
Front Office staff still call me after I already Check Out.

Friends_and_family Family

6/10

Pleasant

23 Feb 2020

Verified traveler

Room facing main road at gohtong jaya. Most window is damaged and cant closed properly. Busy & noisy sound from road on morning.

Business_and_leisure Family

4/10

Poor

11 Feb 2020

Verified traveler

Room is not clean. Water heater didnt work properly. Condition of bed sheet is terrible. No tv channel

Leisure Family

6/10

Pleasant

22 Dec 2019

Mohd Rahman Bin

Will not stay there again in future.

It was a very old hotel...need a lot of improvement and need major renovation...its look like haunted house and very quite and scary at times and room was not so clean.

Friends_and_family Family

8/10

Excellent

20 Dec 2019

Verified traveler

Good placs for relaxing with cool weather and nice view.

Leisure Family

6/10

Pleasant

11 Dec 2019

Verified traveler

This hotel room was huge. They provide the basic necessary. But the furnishing was old and i remember seeing a note that states that they will charge RM20 if tenant moved the bed location. This is a surprise to me.

Leisure Friends

8/10

Excellent

11 Dec 2019

Kalai

So far all ok... shower heater need to upgrade new system. Get very tasty break fast...

Partner

2/10

Poor

09 Dec 2019

Verified traveler

This was a nightmare, dirty, smelly, your deposit in the toilet ends up at your feet, dirty towels with stains you can only imagine what the cause was, I have visited nearly 90 countries, this is the first time I have complained, Expedia should drop this hotel from their selection... It's a bloody disgrace

Leisure Partner

8/10

Excellent

02 Nov 2019

Irma Intan Ezliena

location is good but the service is quite bad.. breakfast not much choices..

Partner

2/10

Poor

31 Aug 2019

Azivy

Need to be cleaned!!!

I strongly suspect that the sheets were not washed - it was stinky ! When asked to change , the respond from the housekeeping staffs were ‘we already changed the sheets’! The carpet was dirty and the hallway was musty.

Friends_and_family Family

6/10

Pleasant

17 Aug 2019

Verified traveler

Like - location
Dislike - condition of room and amenities provided.

8/10

Excellent

04 Aug 2019

Imran

Strategic location.

Leisure Family

8/10

Excellent

03 Aug 2019

Verified traveler

Reasonable price for the room. Cosy for it's age.

Business Family_with_children

2/10

Poor

16 Jul 2019

Verified traveler

not much good n unhappy to stay

Friends_and_family Family

8/10

Excellent

14 Jul 2019

Verified traveler

Easy acces.. Easy parking..

Friends_and_family Family_with_children

6/10

Pleasant

04 Jul 2019

Tyra

Spacious room, but the toilet need a maintenance

Leisure Family

4/10

Poor

15 Jun 2019

Vanessa

bad room

exterior of hotel looked alright but the room was horrible! doors were squeaky, windows latch were broken. room had a musky smell. carpets were gunky to the feet and the toilet bowl was dripping all night long.

Partner

8/10

Excellent

09 Jun 2019

Diana Shafrida

Location

Strategic location, good view

Family

8/10

Excellent

03 Jun 2019

Verified traveler

Nice staff

Business_and_leisure Family

4/10

Poor

06 May 2019

Siti Nurwaty Endah

Fair

Poor

8/10

Excellent

28 Apr 2019

Verified traveler

considering checkout late bcs want to solat first

Leisure Partner

4/10

Poor

23 Apr 2019

Verified traveler

tiada pancuran air. pili air bocor. kesan kotor mungkin disebabkan bocor di syiling bilik. tiada towel semasa check in

Leisure Partner

2/10

Poor

20 Apr 2019

Verified traveler

I will not reserve this hotel again.

Leisure Family

8/10

Excellent

10 Apr 2019

Philip

Recommended

We've stayed at this hotel many times as it's reasonably priced and in a great location for shopping, bars and restaurants. No complaints.

Partner

2/10

Poor

27 Mar 2019

Philip

Don't even think of booking this hotel

I really can't think of anything good to say about this hotel. Probably rates as one of the worst hotels I've ever stayed in and thats with being in the travel industry for over 40 years, staying in hotels all over the world. Maybe would have been acceptable if it had been a third of the price.
We had 2 rooms, neither rooms had any towels, one room the toilet was broken and no light either and the hand basin was chipped and dirty. The walls were dirty and stained and to cap it all they took a deposit on checking in and physically checked the rooms on check out before refunding the deposit. When I asked what they were checking, they said the towels! As for the breakfast, my family are asian (I'm western and didn't even go to check) but they took one look on what was on offer and left and found a restaurant outside. Avoid this hotel.

Family

10/10

Exceptional

09 Mar 2019

M.Naza

Im with my friend recommended for this

Friends_and_family Friends

2/10

Poor

18 Feb 2019

Verified traveler

Property way too old, toilet, shower faucet broken, sink, linen dirty. Breakfast also very poor.

Business_and_leisure Family

4/10

Poor

05 Feb 2019

Ummi

Dusty room and dirty toilet. Unfriendly receptionist. Not worthwhile and not recommended.

6/10

Pleasant

13 Jan 2019

Verified traveler

Old building.

4/10

Poor

01 Jan 2019

Verified traveler

Poor travel for this time. No hot water supply too.

4/10

Poor

30 Dec 2018

Alvin Yau

Bad environment

The whole night was very creepy in the room. Especially at the corner of the window. Can't sleep well

Family

4/10

Poor

26 Dec 2018

Verified traveler

water heater got problem is the important

6/10

Pleasant

19 Dec 2018

Verified traveler

Wifi only at the lobby.
Breakfast is ok.
Room in need of renovation but bearable for the price.

Family

8/10

Excellent

17 Dec 2018

Mohd

Hotel selesa dan berpatutan

6/10

Pleasant

16 Dec 2018

Fatin amirah

Smelly room

Partner

6/10

Pleasant

13 Dec 2018

Verified traveler

Just ok for the emergency

8/10

Excellent

11 Dec 2018

Verified traveler

nice hotel

6/10

Pleasant

11 Dec 2018

mohd ekbal

very old furniture

Partner

8/10

Excellent

09 Dec 2018

Kelvin

we offered room at level 2 at the beginning, when we got in the room, the room very smelly, ceiling can see water leakage. we immediately requested to change another room. It was lucky the hotel front desk managed to switch us to another room at level 3 which the further and setting in the room is far better and no bad smell. happy!

4/10

Poor

09 Dec 2018

Verified traveler

Nice location but bad accommodation.

6/10

Pleasant

03 Dec 2018

Verified traveler

Hotel Seri Malaysia is worse compared to the last 10 years. Need major renovation and maintenance with also rebranding

6/10

Pleasant

03 Dec 2018

CW

The shower head flow is scattered and difficult to bathe. The shower has no curtain and entire bathroom is wet after bathe. No place to put soap and shampoo.

4/10

Poor

29 Nov 2018

Nonaziah

Good response after request to change room but i got room with leaking aircond, not functioning window lamp and dirty toilet..

Family

8/10

Excellent

26 Nov 2018

Razali

This old hotel with Spacious room. This hotel near to main road to Genting so little bit noisy at nite.

Family

6/10

Pleasant

21 Nov 2018

johan

Feedback: when guest checks in, need room to be ready 100%. we have to call reception to ask for towels and toilet floor mat.

6/10

Pleasant

20 Nov 2018

Ija

Hotel's staff is very polite & helpful
The room is spacious but the room condition is a bit smellly, no door mat supplied outside the toilet.\
Food is very good eventhough not so many choices.
Several shop are nearby & we can choose the food either roti canai, nasi lemat or others.
The location is very near to GPO, is is around 10-15 minutes to reach.

6/10

Pleasant

18 Nov 2018

Anne

Check in at 3pm, not good

8/10

Excellent

13 Nov 2018

Tengku Suraiya

It was ok just for a nite, quite an old place. It’s near the GPO though, about 5 minutes drive up.

Partner

6/10

Pleasant

13 Nov 2018

Kok

The good things of this hotel are near to many restaurants and have sufficient car park for guests. Staffs are friendly though for serving guests. However, the facilities of this hotel is insufficient for guests such as wifi for rooms, hair dryer as wells as the channels for tv. I hope these can be improved in the future. Thank you

6/10

Pleasant

28 Oct 2018

Atiqah

Toilet not so clean, rail for blinds in toilter rusting, ceiling in toilet dirty, bed sheets not so clean and have dust

2/10

Poor

03 Oct 2018

Tina

Room very dirty inside have spider and every where have hair , dusty, dirty toilet ,damage towel and bedsheet have blood mark. Cant sleep very scared like nightmare. Breakfast vey bad inside jam n butter have many insert and mosquito . Not recommend anyone.

6/10

Pleasant

31 Aug 2018

Halik

The management need to spend some money in maintaining the hotel and upgrading certain facilities as it’s run down

6/10

Pleasant

13 Aug 2018

Md Sakib

Hotel stay

Stay was okay but not very good location. Taxi fare to the awana station was very expensive. As for the room it was specious .overall location is not overall

Partner

6/10

Pleasant

12 Aug 2018

Calvin

Convenient but sub standard

Good locale but the room is stuck in the 80s. It really needs a very serious makeover.

2/10

Poor

04 Aug 2018

Verified traveler

Heater is broken, air conditioner is not cool.

2/10

Poor

04 Aug 2018

Verified traveler

I wont come back.

2/10

Poor

20 Jul 2018

Verified traveler

the room full of bed bugs, got bitten and very itchy, my

6/10

Pleasant

01 Jul 2018

fatin

Easy to find out

Everything ok but please make sure a staff always check maintenance in room.

4/10

Poor

29 Jun 2018

cube

disappointed hotel

smelly room，dirty bathroom curtain，leaking toilet ，switch with no function，aircon full of dust...very bad experience.

10/10

Exceptional

25 Jun 2018

ida

The foods is super delicious, the room is nice and the staff is helpful.. I arrived at 4pm but the room not yet ready but its okay cause I only need to wait about 10mins.. overall i am satisfied with my stay in the hotel..

6/10

Pleasant

18 Jun 2018

Johnson

Room & facilities are old, renovation needed.

Room & facilities are old, renovation needed.
Room was smelly, bed sheet was dirty, and water heater got problem. The old TV only 1 channel TV3 working... :(

6/10

Pleasant

08 Jun 2018

Verified traveler

Could be improve

I can't use WiFi in my room. When I first walk in my room, smell were not pleasant, it feels like the room has been in the dark for a long time. The sink was broken and water were dripping when I use the sink. The room was big and the service was good, nothing much, not as impress as it look from the picture.

Family

4/10

Poor

29 May 2018

Verified traveler

The stay is quite disappointing;
1) Poor sound insulation; very noisy environment
2) Spoil Aircond; not cold and water dripping from the aircond
3) No hair dyer
4) Hot water stop intermittently
5) No floor mat
6) The room does not smell nice

4/10

Poor

29 May 2018

Kay

old and smelly hotel

it's a very old style hotel. Look old and heavy smell and breakfast not many choice. around 20m to genting.

Partner

2/10

Poor

27 May 2018

Angela

Very dirty..

I just want to tell you guys I been travelling most of the time..i can't see it most of your hotel room it's dirty ..gosh can't even step to the bathroom ,I complained about it never bothered...i guess this is the last time I am going to booked in your hotel..

Friends

10/10

Exceptional

17 May 2018

Verified traveler

Nice hotel to stay

I feel comfortable and relax when staying in this hotel

6/10

Pleasant

15 May 2018

Verified traveler

Reasonable accommodation

Good overall but maintenance of room needs to be improved.

Family

6/10

Pleasant

07 May 2018

Mohd Rashidi

Near to main road.

Ok not to bad at all. Too many wild dog around the hotel.

4/10

Poor

07 May 2018

Verified traveler

Room was musty, carpet was not kept clean. Bed sheets were not very clean.

6/10

Pleasant

04 May 2018

Leezaumaira

Room conditions

Twice have an experience stay here,
To the management, please ensure and do check the Air-cond (dirty), floor-carpet not clean, freezer- not fully function and is not clean. Only the location is strategic and convenience.

6/10

Pleasant

23 Apr 2018

syamsul

Ok for short vacation

The air conditioner has been set to only 30 degree celcius. Cannot change the temperature.

However the breakfast was excellent.

4/10

Poor

22 Apr 2018

Louis

Badly managed and maintained hotel

Rooms are neither nor beds made everyday.

Bathroom in terrible condition. Leaking sink, flaking ceiling, no bath curtains, wet floor and walls smirched with dirt and black smudges.

Central is broken and room cooled by small unit and fan.

Towers are thin, two with no face or hand towels.

Indifferent to compliant as understood they could do nothing with management.

Hotel is grossly understaffed.

Booked hotel by mistake as image resembles the hotel we wanted with similar sounding name.

Have to put deposit for room(Myr$100) and ($Myr30) for extra room key and $Myr10 per day($Myr) for tourism tax.

2/10

Poor

22 Apr 2018

Nadia

Dirty hotel

The toilet was dirty, there was a used soap in bathroom, and dirty tissue on the floor below the sink. The room carpet got biscuits leftover (seems like they didn’t vacuum the floor ) and the air-cond is leaking and making noise.

2/10

Poor

10 Apr 2018

Mun Yi

Bedbugs and dirty

Not amazing at all. Due to the full booking of hotels in Genting Highland, so me and my friends decided to book a hotel in Gohtong Jaya. It's all fine that the hotel looks old... but I am so terried with the bedbugs on the bed! The receptionist just acted like its a norm for people to complain about bedbugs, and he looked so chill and just replied me an \"OK\". I asked to speak to manager, they just simply ask a Kitchen Manager to come out and talk to me. I told him its bedbugs everywhere! and the room was so dirty, he just nodded his head and never apologize.
Furthermore, I complaint about the toilet, it has insects inside the toilet and the shower curtain (I think they never change it for more than 5 yrs based on what I've seen) is super dirty and many stains on it.

They told me that they will offer me a free stay for my next visit because they cannot do a refund. I told them i will never want to visit this hotel anymore. Eventually, after lodge a complaint and spoke to them, they agreed for refund.

I will not recommend this hotel to everyone of you, I am sure that they never take any initiative to improve or to clean thoroughly the hotel rooms. Don't stay there unless you love bedbugs or you can stay in such place!

Family

6/10

Pleasant

29 Mar 2018

shahrol

Big room

Nice stay at tbis hotel due to the location an restaurants located near the hotel. Traffic also not to heavy and easy to park the car.

8/10

Excellent

27 Mar 2018

Verified traveler

Satisfied

Satisfied with the price paid. Spacious and comfortable room. Close to GPO. Check in and out quickly.

2/10

Poor

22 Mar 2018

Verified traveler

Dirty rooms, no water n rude front desk!

Came 10am to notify thm we were there n requested the room face carpark. Told us chk in after 3pm. Cool about it as it was the holliday season. Came back at 6.30pm to chk in, given a room wz no running water in bath table was fill with ants feeding on curms n coffee stains n there we no phone in the room fr asst. Came back down to resolve the matter, front desk insist its not her fault instate of giving us another room. Swap our room to much smaller room n face the roof! Need to came back down wz my 3kids. N still insist its not her fault as rooms not ready! Finally got our fmly room with no towels. It gose on! Will never stay there again. Terrible svc & under par breakfast!

8/10

Excellent

15 Mar 2018

Verified traveler

Nice to stay...but hard to find nice food around...
Spacious room although its quite old and a little bit musty

6/10

Pleasant

26 Feb 2018

Izzy

Ok if you're not fussy

Was given a smoking room so the room does not smell nice. I wish the staff had asked whether we would like a smoking or not. Or maybe the option should have been given when booking on expedia. Good thing the room is spacious and the breakfast buffet was delicious. No wi-fi in the room is also a disappointment.

2/10

Poor

19 Feb 2018

Liew

Bad

The room smell of urine and cockroaches running around, the bed sheet look old and stain, possible
not change. no towel provided. The furniture and fittings very old.

Partner

6/10

Pleasant

19 Feb 2018

Year of the dog

Too old hotel

Lots of cockroaches... very old hotel... few breakfast choices... price too high for this kind of hotel

6/10

Pleasant

03 Feb 2018

Abu Bakar

Water heater not working but was promptly rectified by maintenance staff being informed to the house keeping department. Good location within walking distance to Strawberry Park & close to Awani Skypark (for the cable car service to Genting Highlands) & Genting Premium Outlet.

6/10

Pleasant

14 Jan 2018

nor

Not comfortable to stay. One day i more than enough

2/10

Poor

09 Jan 2018

Jacky

Seri Malaysia Hotel Gohtong Jays

Staff at the counter not friendly at all. we cheked in on the 4th january room number 301. the room was louzy facing the main road with all the motor and cars bragging their engine. not in peace until late at night. bedsheets and blankets were dirty. room with carpet is so smelly. wifi service cannot be use on floor 3..only csn be used at the lobby. i would not go there sgain.

2/10

Poor

07 Jan 2018

Verified traveler

It was worst experience. Would not come again to seri Malaysia hotel

10/10

Exceptional

05 Jan 2018

Verified traveler

Clean and nice hotel

Clean and nice hotel. Near to Strawberry Park. Easy parking. Delicous breakfast

4/10

Poor

03 Jan 2018

Stanley

Below normal 2star standard.

Room is not well prepared for us, eg dust on the mirror & bed stand. Furniture are old without restoration. Room smelly as well.

2/10

Poor

02 Jan 2018

mohd razwan

Very bad hotel

Hotel are not comfort. Room smells like people is smoking inside. The wall is very dirtier feels like never paint the wall and there is also spider web and spider on the room window. The room is very dirty. I contacted on the same day for this report and they changed my room to more clean room.

4/10

Poor

25 Dec 2017

Kit

Not well kept

Hotel is not well kept, dirty and room smells. We just stayed 1 night, good for its location only.

2/10

Poor

19 Dec 2017

Verified traveler

no nice view, front desk receptionist never smile, food not good. will not coming here again.

8/10

Excellent

17 Dec 2017

Verified traveler

Room is good especially for family and near to food area

8/10

Excellent

17 Dec 2017

Verified traveler

Room is good especially for family and near to food area

8/10

Excellent

17 Dec 2017

Verified traveler

Room is good especially for family and near to food area

2/10

Poor

17 Dec 2017

Verified traveler

No water and towel in room during check in. Room is dusty. Room needs major refurbishment. Room rate is expensive considering the condition of the room.

4/10

Poor

12 Dec 2017

Siew Peng

Uncomfortable Room Condition :(

Feeling smelly when i first entered the room. There was also few baby cockroaches and ants in the room and bathroom. Cant sleep well in such condition.

Partner

4/10

Poor

07 Dec 2017

Azman

Great staff. Poor maintained hotel

Staffs were welcoming and great. But room condition was badly maintained. Mold everywhere in bathroom. Downlights not working.

10/10

Exceptional

13 Oct 2017

raffiq

My experience