Name: Geo38 Premier Suites Genting Highlands
Address: Jalan Permai 2 Genting Permai, Genting Highlands, MY

8/10

Excellent

01 Jan 2026

Azzurizam

Room ok. Staff good. Really2 long wait at lift during check out time.

6/10

Pleasant

30 Dec 2025

Lee Mooi

Not clean, bath room has no place to hang towel, no hand towel and kitchen towel provided, lift service is bad during check-out hour.

Leisure Family

6/10

Pleasant

20 Sep 2025

Kok Kiat

Too long queue to check in. Stand for 1.5 hours to check in

10/10

Exceptional

09 Aug 2025

Fatin

Overall saya puas hati dengan booking kali ni. Apartment luas dan selesa, katil selesa

6/10

Pleasant

20 Jul 2025

kian keong

no house keeping if u stay for 4days very inconvenient as u hv to go recep to get new towels and toilet roll

Leisure Family

10/10

Exceptional

17 Jun 2025

Shafaruddin

Nice cosy place

Friends_and_family Family

2/10

Poor

08 Mar 2025

SHIU HUNG

Terrible

dirty, bad, old, wear and tear, mosquito everywhere

Friends_and_family Family

2/10

Poor

15 Feb 2025

Verified traveler

One of the worst in my entire life

Here’s a revised version of your review with improved clarity, grammar, and flow:

One of the worst stays of my life. This experience completely ruined Genting Highlands for me. The listing photos are misleading—don’t be fooled. The rooms were dirty, smelled bad, and the staff, including security, were extremely rude.

The worst part of this building is the elevator system. Every day, we waited over 40 minutes just to go down from the 12th floor because the elevators were slow, poorly programmed, and too small. One day, after getting exhausted from waiting, we decided to take the stairs with two kids and two strollers—only to find that the exit doors were locked. We had to climb five floors back up to find an open exit, only to end up waiting for the elevator again.

On checkout day, knowing how difficult it would be to get an empty elevator with three large suitcases, two kids, and two strollers, we split up. I managed to get into a half-empty elevator with my luggage, but since it was going up first, it stopped at almost every floor before reaching the top (38th floor). The same thing happened on the way down—it stopped at every single floor. My family had to wait for another elevator and went through the same ordeal.

I would never recommend this place to anyone visiting Genting Highlands.

Friends_and_family Family

10/10

Exceptional

25 Dec 2024

Anthony

Excellent facilities

2/10

Poor

24 Dec 2024

Glenn

Terrible stay

Extremely bad. Room and toilets smells bad, very dirty and it’s full of spiders.

Friends_and_family Family

8/10

Excellent

10 Dec 2024

Kim Wui

Well kept room.

Apartment was well kept. But it first came without towels.
The connecting bridge to eateries was a plus.

Friends_and_family Family

8/10

Excellent

22 Oct 2024

Kunal

Property condition was good and clean. Only recommendation would be to have room cleaning service at least once in 2 days

Leisure Family_with_children

8/10

Excellent

07 Oct 2024

tew

Will stay again for attending concerts in genting

The check in queue took me 50minutes but once you get to the registration counter, it was fast and efficient. The unit itself was very nice, particularly enjoyed the wood floor. view of genting from master bedroom at night was clear. the drainage in the master shower was not great, water pooled a lot and went to sink area, and slight smell from the bathroom. bed was comfortable, and the living room was spacious

Friends_and_family Family

10/10

Exceptional

18 Aug 2024

Victoria Suzanne

Great experience. Better than I had anticipated. Clean and comfy apartment with nice views of the highlands. Quiet and yet not too far from food outlets. Would recommend for families.

Friends_and_family Friends

10/10

Exceptional

26 Jul 2024

Muhammad Ali

It was perfect. Really cooperative staff and amazing experience. Will definitely come back

Partner

4/10

Poor

09 Jun 2024

Wai Keen

Not a hotel. Poorly maintained apartment. Dirty room, old furniture, cockroaches in the apartment

Leisure Family_with_children

10/10

Exceptional

28 May 2024

Tan

All is good except the lift!

All is good except the Lift! We were at 33A, there no chance of get in! Need to squeeze in 1 family member at a time and all meet at the level where our car was parked. The whole process took about 1 hour! No joke. The management need to look into this…

Friends_and_family Family

10/10

Exceptional

18 May 2024

Paiboon

Good hotel. Good servevice

Leisure Family

4/10

Poor

12 Apr 2024

satheish

The toilet is dirty, sleep on the bed causing body itchy.. No water bottles served. Worst is waiting for lift, 20min

10/10

Exceptional

25 Mar 2024

Naresh

Okay

6/10

Pleasant

21 Dec 2023

Kin Choy

The room serves with no drinking water and the services balcony door need lot of effort to closed due to the lock is not functional well

Friends_and_family Family

8/10

Excellent

30 Oct 2023

HIN BEO

an affordable rate. Counter staff was friendly and efficient. A quiet and safe place. Food outlet around the area was fine. Easy to get around with a grab services

Leisure Family

6/10

Pleasant

10 Oct 2023

zairul

Some unit got many cockroaches

The unit we received was decent..bedroom ok. We slept well. But toilet/bathroom smells terrible. The worst part of the unit we received it has so many small cockroaches, under tv cabinet, floor and kitchen cabinets.

Friends_and_family Family

4/10

Poor

19 Jul 2023

Bryan

The construction site is bad. There’s no service, literally dissapointing. Probably not returning there.

8/10

Excellent

18 Jul 2023

Raymond

Nice cozy vacation for a couple

Location is not at the main Genting Highland area. Need to take a local taxi which takes about 15 mins unless coming up from Kuala Lumpur.

About the hotel, located at a quiet corner. It seems popular with tourists. A short 10 mins walk to the nearby restaurants. Nice nature view from the hotel view.

Partner

8/10

Excellent

05 Jul 2023

Myint

Spacious

Leisure Friends

8/10

Excellent

16 Apr 2023

Jelaine

Near to Outlet and Genting. Quiet environment.

Leisure Family_with_children

8/10

Excellent

23 Mar 2023

Kah

Good location getting around the Genting world

Great

Business Friends

10/10

Exceptional

21 Feb 2023

Winn

The 3-room apartment is clean, spacious and in excellent condition. Strongly recommended for families as it is quiet as well.

Leisure Family_with_children

4/10

Poor

05 Feb 2023

Wan Mohd Aminuddin

Location are nice
Hotel is good
But the lift during check out very bad..
We need to wait 45 to 1 hour to get the lift..

Leisure Family_with_children

6/10

Pleasant

04 Jan 2023

Johan

Wouldn't recommend

Two bedrooms as advertised. The living room was spacious, parking was secured.

But these are the cons:
1. One bathroom only and it was non-functioning
--The heater wasn't heating properly
--The water flow couldn't be directed to the shower head, which resulted in me SQUATTING to shower via the rinsing output.
2. Second room is technically a converted storeroom
3. WiFi speed is questionable.

2/10, I wouldn't recommend

Friends_and_family Friends

4/10

Poor

31 Dec 2022

Allen

Not clean

6/10

Pleasant

18 Dec 2022

LIPING

Nice staff during check in
Good location
Cleanses so so . Room smelly.

Leisure Family_with_children

6/10

Pleasant

14 Dec 2022

Caitrin

Decent apartment and closed to some eateries and convenient stores and mini mart. 10 minutes drive to Genting Cable Car station and premium outlet, eateries in Bentong too. Just that the sewage smell from the toilet is quite strong and the cushions at the sofa smell. The check-in process was smooth but slow. The lifts are super slow too. Other than that still worth to stay over for a few nights.

Leisure Family

10/10

Exceptional

13 Dec 2022

Tengku

The condition of the apartment is great. We had the high floor on level 36 and the view was what we like. There is also a balcony which we have a great chit chat session with the family there. There is also a washing machine.

Leisure Family

8/10

Excellent

06 Dec 2022

Verified traveler

Decent stay

Great suite, large and clean, cosy and kitchen was stocked. Only downside was no bottled water

Friends_and_family Friends

8/10

Excellent

04 Dec 2022

Soo Cheng

nice and clean

Leisure Friends

10/10

Exceptional

21 Nov 2022

Nurhannah

Love the view from the mountain. Good services!

Leisure Family_with_children

10/10

Exceptional

20 Nov 2022

Kirk

I like it unit is clean and tidy

Leisure

8/10

Excellent

26 Oct 2022

Angie Ng

Fast and excellent service rendered.

Only the toilet door nob was spoilt, all others are good. I was given high floor on 36th level, really like the rooms and spacious. Will book again for my next trip. Highly recommended for family if you drive.

Friends_and_family Family

10/10

Exceptional

21 Oct 2022

Amjad

Excellent facility for the price you are paying for

Leisure Family

2/10

Poor

30 Sep 2022

Jenny

Poor customer service and hospitality.

Door lock was broken, waited 30 mins, only to be told to change to a new room (after I asked for it) - it was 11.30pm by then and I had a toddler with me.

The lady at the front desk wasn’t helpful at all. Her irritated tone made it sound like it was my fault because the door lock was broken.

Check in counter is quite far from the visitor parking (have to walk a bit under unshaded area).

Two cockroaches were found at the kitchen area too.

Leisure Family_with_children

8/10

Excellent

21 Sep 2022

Anthony

1st time staying here and feel comfortable and clean. suitable for small family stay .

Leisure Family_with_children

8/10

Excellent

19 Sep 2022

MEI YOOK

Not As Premier As Expected

Overall was good. No what as I expected as the booking name it Premier Suite. Normal 2 rooms with toiletries , towels n kitchenette.

Friends_and_family Family

8/10

Excellent

11 Sep 2022

Wooi Sin

The only VERY UNPLEASANT issue faced was waiting for lift.

38 stories only have 3 lifts to serve the entire population, waiting time can up to 30-40 mins during check in or check out time.

Perhaps management can readjust the lift serving to certain levels during peak hour..

Friends_and_family Family

10/10

Exceptional

01 Sep 2022

John

Love the place, great location and awesome place too, The only thing that suck was the lift to the room which is totally ridiculous during 11am to 12pm. Sometimes the card works on and off on the lift.

Leisure Family

10/10

Exceptional

31 Aug 2022

John

Clean and nice to stay with family of 4 members, lift issues got to wait long time to get one during 11am to 12pm. Lift some time can’t detect the card. The number to call the staff also sucks. Overall good location and friendly staff.

Leisure Family

6/10

Pleasant

08 Aug 2022

Yee

The location was convenient for dining and we were given one car parking per apartment which is handy. The apartment block has approximately 10 units per floor and it had about 38 floors per block and there are three blocks. When we checked out at 11 am, there only three lifts I use and they were full causing a traffic jam of lifts. We literally waited one whole hour until security team intervened and cleared floor by floor using their access card. This is really unacceptable given the management team must know how many guest they had and I understand this is frequent occurrence every weekend when it is busy or holiday weekends. They need to come out with a solution and take active steps to resolve this in future. The reception team was powerless as they were agency of checking in and out of guest only. We could not use the fire stairwell to leave the building either because they were locked and only released if there is a fire alarm.

Leisure Family_with_children

8/10

Excellent

23 Jul 2022

Rick

Poor internet connection as it was not working at all.

8/10

Excellent

14 Jul 2022

azhar bin

Very good for value. Surrounded by many restaurants and food courts.

Friends_and_family Family

8/10

Excellent

12 Jul 2022

Yang

The location is good, the property is quite new, however, the condition of the property is ok, but the furnishes are abit run down, the sofa was spoilt, the toilet condition are below average.

Friends_and_family Family

10/10

Exceptional

03 Jul 2022

Masnor

Worth the money, recommend others to this property

Clean room, comfortable bed and close to eating place. Due to that I extend another night.

Partner

8/10

Excellent

30 Jun 2022

Lee Cheng

Easy check in and clean property

Leisure Family

6/10

Pleasant

27 Jun 2022

Verified traveler

Not a comfortable stay

The apartment has a lot of ants along the main door. The main door L5-08 is not able to lock for security as the additional lock is spoilt. The bedroom & toilet doors are spoilt too. There’s no house keeping so if u stay longer.. we need to clear our own trash. Check-in strictly after 3pm and check-out before 11am. One of the officer at the check-in counter need more training as her explanations are not clear. There are 3 different cards used.. parking entry, lifts/ floor door and main door.. and parking is strictly on designated slot… so troublesome..
The best is just the amenities outside the hotel.. food is a walking distance.

Friends_and_family Family

2/10

Poor

04 Jun 2022

Pek Cheng

The check in counter is with Maple homes, it is a completely different name. Sadly no instructions were being given before check in. There is no hot water in the bathroom too.

Leisure Family

10/10

Exceptional

18 May 2022

Lee Cheng

Fast check in and out, nice view and well maintain clean property.. very satisfied and happy,

Leisure Family

6/10

Pleasant

03 Feb 2022

Patricia

I like the convenience stores around. But need to drive up genting Highlands. Bed is too hard. I stayed 3 nights. They don't clean up room or refill toilet paper. And few tiny n small cockroaches near pantry area and cabinets. Even at our bed.

Business_and_leisure

6/10

Pleasant

19 Jan 2022

Mohamad Khairul Azril

everything is good, but when the place do not have carpets it make the floor is super cold. I hate to spend mont of my time on couch or bed

Leisure Friends

4/10

Poor

18 Dec 2021

CM

I regret booking although room is nice and clean

Very poor check in system and parking lot allocation. No visible sign board along road despite the known foggy condition at the location. Parking lot was flooded and so difficult to drive up frm L5 to L1 designated lot according to the room. Waiting for lift is another nightmare! 20min spent and can’t get a lift up to the room unit despite four lifts in service. We ended up have to go down (from carpark to room) or got up (from room to carpark). If you are lucky you do not need to go up till level 38 to say Hi to everyone standing outside the lift at every level.

Friends_and_family Family

6/10

Pleasant

10 Dec 2021

Verified traveler

House condition ok but no floor map and towel provided. Need to self collect from counter. The management of maple home cannot meet expectations. We came on 7pm and our units still not available for us to check in as they mentioned the previous tenants late check out.

Friends_and_family Friends

10/10

Exceptional

01 Dec 2021

Verified traveler

1n stay

Everything was good except the urine smell coming from the toilet. We suspect there is a leak in the toilet. Did not notify management as we came back late at night and we just want to sleep and leave early the next day.

We left in a hurry and forgotten to take back our deposit. It was refunded to our a/c 2 days' later. Thanks!

Friends_and_family Family

6/10

Pleasant

30 Nov 2021

Wai Lai

Long waiting for lift. The SOP for covid was not strict. For example, the lift stated only 4 persons in one lift, but i always see more than 4 persons in one lift and the security guard just ignored. The kitchen utensils provided was limited. The dish detergent cant wash the grease away. No facial tissue provided.

Leisure Family_with_children

4/10

Poor

29 Nov 2021

Nur Zalikha

Despite of its premium price, the condition of the property is quite poor and old with limited amenities.

Business Family

10/10

Exceptional

01 Nov 2021

Stella Kwan Sue

Services residence property.
Pros:
great design, rooms size are decent, clean, basic amenities, great view (with balcony), great security system, great for family stay, nearby restaurants and attraction.

Cons:
Parking (must park at the given lot number, limited to 1 parking), checking in very slow (not mine but the queue is very very long when checking in, took me 50 minutes to line up for check in, but check out is quick), may not convenient for elderly, wifi in the room but didn't provide password during check in and hard to communicate with the front counter during the stay.
Not fully compliance to Covid-19 SOP (especially at public area).

Leisure Family

6/10

Pleasant

31 Oct 2021

Irene Soon Yong

Check in was very slow with long queue and many rooms not ready yet

Leisure Family

6/10

Pleasant

25 Oct 2021

Hilmee

Not really worth it

Check in and check out is a bit hassle. Check out time only after 9 am as the office is close before that time. No wifi available. No one answering the phone.

Friends_and_family Family

10/10

Exceptional

19 Oct 2021

Zailani

Short Stay

Nice view

Friends_and_family Family

8/10

Excellent

10 Jan 2021

Norrizan

Relaxing

An acceptable place to stay for those who wants to relax. Cool weather

Friends_and_family Family

10/10

Exceptional

08 Jan 2021

will

Money worth.... And very pleasant stay there. Will stay on next visit again

Leisure Partner

10/10

Exceptional

03 Jan 2021

Nicholas

Perfect Getaway Stay!

Family loved the place! Clean, New and Well Maintained. Check in was quick and structured. Although clearer instructions should be provided upon booking to reach check in counter.

Friends_and_family Family

8/10

Excellent

06 Dec 2020

NSMH

✅ Strategic location - near to food bazzar, shops, Petron & others.
✅ Very spacious for 3 pax.
✅ Complete utensils & amenities but need to add-on ironboard.
✅ Washing machine & dryer also available with powder.

❌ Very noise from the upper units especially during the midnight. We can't sleep the whole night due to the sound of the moving chairs/furnitures, walls knocking & they talk too loud & their kids running/jumping inside the upper unit.
❌ Sky Garden closed during our stay.
❌Telephone not functioning
❌ No wifi password given.
❌ No Kiblat direction.

Leisure Friends

10/10

Exceptional

03 Dec 2020

Verified traveler

Nice studio with 2 double beds, suitable for family trip.

Leisure Family_with_children

10/10

Exceptional

03 Oct 2020

Aznur Alyaa Sofia

This property is perfect for my family. The parking is just few steps away.

Friends_and_family Family

10/10

Exceptional

30 Sep 2020

rafy

Nice place for stay , very recommended , near shop so easy to buy food and other things

Business Family

10/10

Exceptional

29 Sep 2020

KIMI

Amazing stay. New condo, clean and very comfortable. View is great. Food nearby. Few mins drive to Gohtong Jaya and GPO. Not too crowded. Check in was fast.Recommended!

Leisure Family