Best Western Plaza Hotel Saugatuck

10/10

Exceptional

29 Apr 2026

Mark

Included breakfast on multiple separate stays is never stocked, seems an afterthought to the guest.

Partner

8/10

Excellent

26 Apr 2026

Brian

enjoyed the area, fun little village feel, nice shops and sightseeing

Friends_and_family Friends

10/10

Exceptional

23 Apr 2026

Anke

Did not do beakfast

Business Partner

10/10

Exceptional

13 Apr 2026

Doulas Czurylo

The rooms are dated but the property is clean, convenient, with free parking and the staff is helpful.

Friends_and_family Family

6/10

Pleasant

01 Apr 2026

Cameron

Breakfast was bagels, a singular waffle maker, and apple and orange juice.
There wasn't really anything to eat.

10/10

Exceptional

29 Mar 2026

marc

Great hotel. No incidental or other surprise charger or fee. Great hotel only thing bummer was no hot tub open.

Friends_and_family Friends

8/10

Excellent

22 Mar 2026

Anushe

Good experience

6/10

Pleasant

21 Mar 2026

Janet

The hot tub was out of order. I wish I would’ve known prior to my stay, because that would’ve been a deal breaker for me.

Partner

10/10

Exceptional

08 Mar 2026

Patrick

Great

Friends_and_family Family

4/10

Poor

15 Feb 2026

Scott

Double entry doors were manual which isn’t great when carrying bags in. Elevator is slower than taking the stairs. Beds are not great. Breakfast was not replenished at 8:30. Hotel is out of date.

Partner

8/10

Excellent

07 Feb 2026

Rebecca

Staff was very nice.

Leisure Family

10/10

Exceptional

01 Jan 2026

Conner

Very friendly and accommodating staff, would definitely stay here again if coming back to the area.

Leisure Partner

8/10

Excellent

15 Dec 2025

Amy

Room was fine except bathroom sink did not drain properly. Staff were friendly and helpful. The gentleman at the desk went out of his way to assist me with a couple of issues. The lady managing the breakfast service also checked to see if I needed anything and offered some friendly dialogue.

Leisure Self

10/10

Exceptional

30 Nov 2025

Andrew

Overall, hands down the best place to stay. Everything for me rates a 10.

Leisure Self

10/10

Exceptional

30 Nov 2025

Amanda

T

8/10

Excellent

24 Nov 2025

Michelle

Clean rooms, staff was really nice and the location was right off the main road. Safe place to stay when traveling alone.

10/10

Exceptional

23 Nov 2025

Mike

Very nice people.

10/10

Exceptional

21 Nov 2025

kelly

Yes

Leisure Family

8/10

Excellent

11 Nov 2025

Julia

The staff was very very nice and the hotel was very clean. The breakfast was adequate however The only disappointment is they had no real butter for the waffles. 😞

Friends_and_family Friends

8/10

Excellent

06 Nov 2025

Ronald

Nice pool

Leisure Partner

10/10

Exceptional

05 Nov 2025

david

Very nice property with a friendly staff. Rooms are spacious and very clean. I would recommend this property to friends and family.

Leisure Self

6/10

Pleasant

26 Oct 2025

Dan

Front desk person barely spoke or understood English seemed to be confused about everything took over 45 minutes to check. Only had 2 people in front of me one asked him a few questions he took 15 minutes to answer she walked away with no answers second customer was checkingin had reservation front desk took 30 minutes to check him in

Leisure

4/10

Poor

26 Oct 2025

Jim

Upon arrival, we were greeted by the a desk clerk who was not even wearing shoes. He was walking through the hallways barefooted. The coffee maker was on the bathroom counter right next to the toilet, which is kind of gross when you think about it.
All of the other items that should have been out on a desk or somewhere in the main part of the room were on the bathroom counter right next to the toilet. The bathroom was not clean, and there were spots on the floor next to the toilet that looked like feces. The housekeeper who was cleaning the rooms as we were checking out stunk so badly of weed that the hallways just reeked of it.

Partner

8/10

Excellent

24 Oct 2025

Gary

Quiet nature ambiance

Leisure Family

6/10

Pleasant

21 Oct 2025

Tim

Dated hotel. Very very noisy. Could hear every door, footstep and conversation. I literally know the neighbors route home today. Very diffucut/impossible to sleep here. The night worker was very kind, the day worker wouldn't acknowledge anyone while on his cell phone

4/10

Poor

21 Oct 2025

Verified traveler

The property is in need of updates, the shower water was cold in the morning and at night, and it was hard to sleep due to hearing other guests'. The man who checked me out challenged me about the water temperature, telling me I did not turn the faucet on properly, offering to take me back to the room and show me. He then called me about 15 minutes after I left to tell me my room had hot water! I will not be returning to this property.

Leisure Friends

8/10

Excellent

20 Oct 2025

ralph

Nice property with a very friendly staff

Leisure Family

10/10

Exceptional

20 Oct 2025

Michael

We marked them down for cleanliness only because there was hair missed on the bottom of the toilet seat. Everything else was exceptional.

Leisure Partner

6/10

Pleasant

19 Oct 2025

Lisa

The rooms are poorly lit and extremely dim, the indoor pool was cold, shampoo in shower was not filled so we were given tiny little bottle at the desk.

Leisure Family

10/10

Exceptional

17 Oct 2025

David

Good management

Leisure Partner

10/10

Exceptional

16 Oct 2025

Sandra

TV options very limited. Hot tub was a bit cool. Room was great, staff excellent. Location peaceful and convenient.

Leisure Family

10/10

Exceptional

16 Oct 2025

Lacy

This hotel was clean and met my expectations.

10/10

Exceptional

15 Oct 2025

Edda

Conveniently located to downtown. Easy parking.

8/10

Excellent

15 Oct 2025

Lauren

Old and evidence of rough repairs however the room was clean upon arrival. Comfortable enough stay and the staff was friendly and prompt.

Friends_and_family Friends

10/10

Exceptional

15 Oct 2025

Patricia

Convenient location

Partner

4/10

Poor

12 Oct 2025

Crystal

Bathroom was not clean. In room coffee maker was very dirty. Breakfast area was dirty.

Partner

8/10

Excellent

10 Oct 2025

Kathleen

We were only here for an overnight stay. It was very nice and a good value.

Partner

8/10

Excellent

09 Oct 2025

Beth

Nice and clean, convenient

Lobby and rooms were very clean, but older facility. Continental Breakfast was good.

Partner

6/10

Pleasant

08 Oct 2025

Cheryl

room was clean but dated. Pull out couch was very flat. Had to sleep on blanket. Also no wxtra pillows.

Leisure Friends

10/10

Exceptional

07 Oct 2025

Candi

Very happy

8/10

Excellent

07 Oct 2025

Roxanne

Everything you need. The staff was friendly and efficient.
: )

Leisure Family

8/10

Excellent

04 Oct 2025

Bill

We’ll located for walking to downtown. Quiet, with plenty of parking. Good breakfast too. Inside decor was a little dated. I would stay here again. 👍👍

10/10

Exceptional

29 Sep 2025

Sarah

The staff were so friendly and kind and very helpful!

Self

8/10

Excellent

23 Sep 2025

Alex

Overall the hotel was clean and comfortable. I'd stay there again.

Friends_and_family Friends

8/10

Excellent

17 Sep 2025

Cameron

The property and room were clean. We had a room with two queen beds, which also had a sofa bed, table with two chairs, a fridge and coffee maker. The only negatives were that the WIFI was terrible and the tv channel listings in the welcome book were completely outdated. We did not have the complementary breakfast as they stop serving at 9 a.m.

Leisure Partner

4/10

Poor

15 Sep 2025

Jose

The hotel is dated and in need of significant updates. The bath was not cleaned properly. Staff had to come back and clean again before we could use it

Leisure Partner

8/10

Excellent

15 Sep 2025

Rosanna

Girls trip

Clean and check in was easy and friendly. It could use some update but was definitely a okay place to cradh

Friends_and_family Friends

6/10

Pleasant

13 Sep 2025

Mark

Breakfast was not desireable like newer Best Western hotels.

8/10

Excellent

11 Sep 2025

Erin

Appreciated the ability to use the Tesla charger overnight

Leisure Family

6/10

Pleasant

07 Sep 2025

Paul

Musty smell in room, bathroom toilet functioned poorly. Inadequate supply of toilet paper/kleenex. Staff friendly.

Leisure Family

4/10

Poor

02 Sep 2025

Denise

The staff was very friendly and accommodating. However, it did not make up for the mattresses that squeaked, both of them, the spa and pool water that was murky, the tile around the spa had something on it. We wouldn't touch it to find out what it was. The tablecloth that was on the table with the coffee pots was filthy. The manager was short tempered and unfriendly. We will not be visiting there again.

10/10

Exceptional

02 Sep 2025

Dianna

Super close to all the Saugatuck/Douglas action, but outside of the busiest areas, so it was nice and peaceful!
Room was clean and well kept. The decor could use a refresh maybe, but it was still in good shape.

8/10

Excellent

02 Sep 2025

Anthony

It was ok but not the best .

Leisure Partner

10/10

Exceptional

01 Sep 2025

Jenny

Very good stay

Nice continental breakfast- fresh fruit is nice. Clean comfortable room. Friendly and helpful staff - overall very good experience

Partner

8/10

Excellent

28 Aug 2025

Jeffrey

Condition of the building should be improved. Just a few items which stood out as the worse conditions:

The toilet in the room's bathroom rocked - not properly installed.
Poor Painting throughout
Height Chair had rusted legs in the dining area

Basically the facility is ready for a refurbishment.

Leisure Self

6/10

Pleasant

26 Aug 2025

Nita

Comfortable beds and clean. Hotel needs updating and breakfast was just ok

Leisure

6/10

Pleasant

23 Aug 2025

Monica

Fine for one night but the facility could use to be updated. Musty smell in the room.

Business_and_leisure Family

4/10

Poor

22 Aug 2025

Verified traveler

OLD AF

This hotel was so old and is in desperate need of upgrades!! Thankfully, we only were staying overnight. The elevator is like a death box. I wouldn't even go in it. It was super small and it was so slow you thought you were going to get stuck in it. Breakfast was terrible.

Friends_and_family Family

10/10

Exceptional

18 Aug 2025

William

Clean and comfy, and convenient location.

Leisure Family

8/10

Excellent

17 Aug 2025

Gracia

Nice accomodations . Near downtown / waterfront/ beaches. Friendly staff.Breakfast was delicious.

Leisure Friends

8/10

Excellent

17 Aug 2025

Steven

Management treated us very well.

2/10

Poor

17 Aug 2025

Shikhar

smeleld

2/10

Poor

16 Aug 2025

Anton

Very worn out and overpriced, wouldn’t recommend.

Leisure Family

2/10

Poor

16 Aug 2025

Subeg

Very outdated property, Dirty towels bugs were in towels. Dirty carpet and very expensive because of high demand area. Guest on the above floor was very loud at 2 am. I called front desk but no good results. Don't recommend in that much. Many thanks

Leisure

6/10

Pleasant

12 Aug 2025

Sandra

Pretty mediocre for a Best Western.

6/10

Pleasant

11 Aug 2025

Rachelle

Breakfast was adequate, nothing special. Hotvwater for tea wasn't hot, biscuits were dry. No alternative milk options.

Bathroom needs an exhaust fan.

Beds were comfortable and staff was attentive when we needed help with AC and TV.

Hotel was ok but vastly overpriced for an outdated property.

Leisure Family

10/10

Exceptional

10 Aug 2025

Christopher

Very close to the Beeline bike trail!

6/10

Pleasant

10 Aug 2025

Aria

Stuffy Rooms, Can't Breath

The room was very stuffy

Friends_and_family Family

6/10

Pleasant

10 Aug 2025

Verified traveler

room adequate but hotels needs updating

room ok, bed comfortable. did not try continental breakfast. just outdated. needs to be refreshed.

Friends_and_family Family

8/10

Excellent

08 Aug 2025

Carol

Nice, clean and close to downtown

Leisure Family

6/10

Pleasant

07 Aug 2025

Jeff

Kind of dingy and dated property, could use a refresh in the public areas. Room was ok, although that had to be the lowest toilet I've ever used.

8/10

Excellent

07 Aug 2025

Kelsy

We enjoyed our stay at the Best Western in Saugatuck. Very convenient location to downtown (5 minutes) and easy to navigate check in and out. The staff were friendly and went the extra mile for guests. The room did have a musty smell requiring us to spray fabreeze constantly and you could hear people walking, talking, etc constantly as well.

4/10

Poor

06 Aug 2025

Verified traveler

Very budget accommodations. Musty, old, but the owners were doing the best they could. Would not stay here again.

Friends_and_family Family

8/10

Excellent

06 Aug 2025

Verified traveler

Breakfast

The food at the breakfast was just OK, the coffee was not good, the selection of food was good, but more fresh fruit would be wonderful!

Self

4/10

Poor

05 Aug 2025

Retha

Room they gave me was GROSS! Filthy! And there was a HUGE leak under the A/C that soaked the carpet! Totally unacceptable! Got a new room but not much better. Discarded trash between the bed and behind the trash can. Really?? I disinfected all surfaces and double checked for bedbugs. But was still uneasy...Would have stayed at another hotel If anything else in the area was available and affordable...

This hotel totally needs a complete renovation that it hasn't had in 20+ years. Its just grimy and sad! I won't return and don't recommend.

Leisure Self

10/10

Exceptional

04 Aug 2025

Prasanna

Nice place near Saugatuck downtown

6/10

Pleasant

04 Aug 2025

Lynne

The hotel is old, and run down, it needs updated!

Leisure Family_with_children

4/10

Poor

02 Aug 2025

Randall

The carpeting is disgusting. Decor is out of date and too dark. Suggest some outside seating as well.

Leisure Partner

6/10

Pleasant

01 Aug 2025

Verified traveler

This one needs work . Some Best Westerns are great but this one ain't.

Partner

8/10

Excellent

29 Jul 2025

Melinda

Convenient, very friendly and comfy

10/10

Exceptional

29 Jul 2025

Kevin

Why not a microwave in room?

Leisure Self

4/10

Poor

29 Jul 2025

Jan

Toilet in our room overflowing. No pool towels no staff at the desk. Had to go and fine staff to check in. Bathroom dirty. Pool deck dirty. No one at the desk for check out had to find staff. I will not stay here again

Leisure Family_with_children

10/10

Exceptional

27 Jul 2025

Kimberly

Very nice hotel

Leisure Family

4/10

Poor

27 Jul 2025

Heidi

Musty mildew smell

Room smelled very musty, like mildew, only 3 small towels in bathroom when we had 4 people staying in room,
Clearly the other rooms in hotel also smell bad because after rooms were cleaned the doors and windows were left open
Cannot recommend, will never stay again

Friends_and_family Family

6/10

Pleasant

25 Jul 2025

Nancy

The beds are super comfy, which makes up for the small size rooms. There’s also a musty smell in the rooms. The breakfast is decent and the pool was just okay. Location is great and staff very nice.

2/10

Poor

25 Jul 2025

Mark

Place is old and everything is dirty and dingy. Hot tell was hot the whole time except our room which we had to turn on the air and leave for awhile to cool it down. Old and outdated. Close to downtown shopping but not a ton of eating options that are close. Door lock chain on our hotel room was broken. Would not recommend this place.

Leisure Partner

10/10

Exceptional

25 Jul 2025

Emily

Location was great. It was a basic as can be but that’s all we needed. Dated but clean and would stay here again for the price.

6/10

Pleasant

25 Jul 2025

Verified traveler

Mid

Breakfast was fine, front desk service was fine, but some room service freak drank out of one of our cups while we were gone and left lipstick residue on it as evidence. Overpriced too- just find a better place in the area there are plenty

Partner

6/10

Pleasant

24 Jul 2025

Tim

A/C inop

Leisure Family

8/10

Excellent

24 Jul 2025

SANDRA

The property was very close to the golf course, their dining room and the expressway. It was clean and provided information on dining options and things to do in the area. We

Leisure Family

8/10

Excellent

23 Jul 2025

Ann

Property is off the beaten path from downtown Saugatuck but quiet and clean. Breakfast was great.

Leisure Family

10/10

Exceptional

23 Jul 2025

susan

It was comfortable, quiet, nice breakfast and even brought out the coffee when we left at 5:30. Nice place

Leisure Family

8/10

Excellent

21 Jul 2025

Sallie

Nice enough for a weekend when you will be out most of the day and would not be using the hotel much except to sleep. Lobby is small so no real gathering space, though they have a couple of card/board games. Breakfast ended too early (9:30, even on the weekend) and they were already out of items at 9:15. We had to hunt down staff to ask them to refill waffle batter and they never restocked eggs or potatoes despite being asked to. Front desk staff were friendly and helpful.

Leisure Family

2/10

Poor

21 Jul 2025

Rodney

0/10, 0 stars, do not book here. Absolutely disgusting rooms. Checked in, lobby already smelled I knew it would be downhill from here. Our room reeked of urine. We immediately told them we needed a room, they tried to say it was the AC. We go to second room, it doesn’t smell but the beds are gross. Sheets are wrinkled, mattress pads isn’t covered by a barely fitting fitted sheet, you can see stains. The pillows are so worn out they don’t even fit the pillow cases. We were scared to even lay on the bed. No other hotel nearby had vacancies or we would’ve left right away. We stayed 1 night. And cancelled our second night, we just drive home. Don’t even know if we will get reimbursed. Didn’t even use the shower. The room felt gross. The carpet throughout the hotel was old and filthy, I have never been this disappointed in a hotel in all my years traveling. I thought using a best western would be safe, as it is a chain, but looks like this one is privately ran and they do not care, besides getting us a different room they did nothing to try to make this better. Will return to saugatuck but never here again. If I could give it 0 stars I would. Do not, I repeat do not book this hotel, it needs to be gutted, remodeled and stay clean.

Leisure Family

6/10

Pleasant

20 Jul 2025

Derrick

Close to down town Saugatuck.

Leisure Family

10/10

Exceptional

19 Jul 2025

Susan

Perfect night away for adults bringing a child

Love this spot for a night away

Friends_and_family Family

6/10

Pleasant

18 Jul 2025

David

the hotel used bare minimum supplies in most cases.

For the price of the hotel -

-The Sheets were thin and cheap
-Bed felt thin and cheap
-A few residents complained of ants in their rooms and were asking for refunds
-the pool area - especially hot tub didnt appear to be professionally cleaned in quite some time.

Location was good and price was decent on a busy weekend - but with the price per room - would be nice to see them at least upgrade their bedding situation - not much different than a motel 6 for about 5 times the price.

Leisure Partner

10/10

Exceptional

17 Jul 2025

Julie

Easy check in, good location being close to shopping and restaurants

2/10

Poor

16 Jul 2025

James

Disappointing

One of the worst experience on a family vacation. The staff was rude, parking lot, dining area, trays at the coffee bar, jam smeared on the elevator floor, bed sheets that didn’t fit - it was dirty. They still had food crumbs on the dining tables at 3 pm. The pool was unkept. We lost power, air conditioning and wifi and the staff closed themselves in the office. Was rude when we asked a time frame. We attempted to spend every moment we could afford outside the hotel. We will not be back a best western. I wish we would have taken photos, but were so embarrassed of the conditions. The staff and location need to be visited from upper management.

Friends_and_family Family

8/10

Excellent

15 Jul 2025

Kathy

This was a solid pick as a hotel located close to Douglas and to Saugatuck's shopping and dining. Still had to drive there from the hotel, but only a couple of miles. The double room had two queen beds and a spacious bathroom. Room came with a refrigerator, too, which was nice. The beds were good although not as comfortable as some other's I've slept on in hotels. The property was quiet and there was an indoor pool with a jacuzzi. Did not use those, but walked through the area and it seemed nice. Kind of a non-remarkable property, but you won't be spending much time in the room anyway, so it's good for what you need it to be.