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Best Western Plaza Hotel Saugatuck

Holland - MI · United States

3457 Blue Star HighwayView location

8.0/10Excellent1,000 Reviews
Cleanliness8.2/108.2
Service8.6/108.6
Comfort8.0/108.0
Condition7.6/107.6
Amenities7.6/107.6
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  • Hotels with spa

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Best Western Plaza Hotel Saugatuck

Welcome to the Best Western Plaza Hotel Saugatuck!When you're close to Oval Beach at our Saugatuck hotel, relaxation comes easily, and those long walks on the sandy beaches are the perfect start to your vacation. Enjoy being close to downtown Saugatuck and surrounded by great attractions.

Spend the day golfing at Clearbrook Country Club, just minutes from our Saugatuck hotel. The Saugatuck Art Gallery is a must see and a welcome touch of culture for any vacationer.

However, while there's plenty to do and see nearby, some guests prefer to kick back and enjoy all the amenities right at their fingertips. The indoor pool and brand new beds make you feel right at home. Relax with your 40-inch flat screen TVs with 100+ channels.

The free continental breakfast with fresh waffles, pastries and fruits is just what you need to get your day started. Indulge in a cereal bar and a selection of yogurt, and complete the most important meal of the day with endless chilled juices or 100% Arabica coffee.

Read more about this hotelShow less

Close to Michigan State Park, enjoying the great outdoors is why many guests choose to stay at our Saugatuck hotel. You're near everything here, from the beaches to hiking trails, camping spots and great dining or shopping.

The downtown area has endless boutiques and shops where you can pick up one of a kind treasures or souvenirs.

With a stay at Best Western Plaza Hotel Saugatuck in Saugatuck, you'll be within a 15-minute drive of Lake Michigan and Oval Beach. This hotel is 0.3 mi (0.5 km) from Clearbrook Golf Club and 0.5 mi (0.8 km) from Roan and Black Contemporary Gallery.

Make yourself at home in one of the 52 air-conditioned rooms featuring refrigerators. Wireless internet access (surcharge) keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature designer toiletries and hair dryers.

Conveniences include coffee/tea makers and irons/ironing boards, and housekeeping is provided daily. Featured amenities include a business center, a 24-hour front desk, and luggage storage. Free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
Business facilities
Banquet facilities
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until midnight
Check-out until 11:00 AM
Minimum check-in age 21

Hotel policies

Professional property host/manager Pets not allowed Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Chain Specific Standards
Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
Essential Travel
Essential workers only - NO

Important information

  • You need to know
    • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
    • For details on Best Western's privacy policy, visit www.bestwestern.com/privacy.
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards; cash is not accepted
    • Safety features at this property include a fire extinguisher
    • This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
  • Minimal age
    21
  • Optional fees
    • Early check-in fee: USD 20 (subject to availability)
    • Rollaway bed fee: USD 10.0 per night

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

Nearby attractions

Clearbrook Golf Club 0.5 km / 0.3 mi
Roan and Black Contemporary Gallery 0.8 km / 0.5 mi
Kalamazoo Lake 1 km / 0.6 mi
Butler Street 1.7 km / 1.1 mi
Wicks Park 2.1 km / 1.3 mi
Saugatuck Chain Ferry 2.1 km / 1.3 mi
All Saints' Episcopal Church 2.2 km / 1.4 mi
Amazwi Contemporary Art 2.3 km / 1.5 mi
Saugatuck Center For the Arts 2.4 km / 1.5 mi
Mount Baldhead Park 2.5 km / 1.6 mi
Saugatuck Dunes State Park 2.7 km / 1.7 mi
Lake Michigan 3.2 km / 2 mi
Button-Petter Gallery 3.2 km / 2 mi
Oval Beach 3.3 km / 2.1 mi
Ox-Bow School of Art 3.4 km / 2.1 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 50
  • Number of floors (main building): 2
  • Suites: 1
  • hotel
  • American Express
  • MasterCard
  • Visa
  • Wheelchair-accessible
  • Car parkExtra charge
  • 24-hour reception
  • Check-in hour
  • Check-out hour
Show 13 more facilities & services
  • Wi-fi
  • Laundry serviceExtra charge
  • Hotel safeExtra charge
  • Lift accessExtra charge
  • Garden
  • GymExtra charge
  • Luggage room
  • PhotocopierExtra charge
  • Indoor freshwater pool
  • Spa centreExtra charge
  • Breakfast
  • Non-smoking establishmentExtra charge
  • Fitness
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

HB

Half Board

Usually includes breakfast and one additional meal.

RO

Room Only

Accommodation only. Meals are usually not included.

FB

Full Board

Usually includes breakfast, lunch, and dinner.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • QUADRUPLE QUEEN BED NON SMOKINGQUADRUPLE • QUEEN BED NON SMOKINGQUA.NM-QN

    Photos are not available for this room type.

    Best Western Plaza Hotel Saugatuck

    QUADRUPLE QUEEN BED NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    QUEEN BED NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.NM-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE NON SMOKINGSUITE • NON SMOKING • 1 BedroomSUI.NM-10
    SUITE NON SMOKINGPhoto unavailable3 photos

    Best Western Plaza Hotel Saugatuck

    SUITE NON SMOKING

    Room photos

    3 photos

    Room overview

    Non-smoking room
    Occupancy
    Guests: 1–3 • Adults: max. 3 • Children: max. 2
    Bed setup
    King-size bed 150-183 width, Single bed 80-130 width, Sofa bed
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.NM-10

    Room amenities

    • Wi-fi

    Facilities with extra charge

    • Kitchenette

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE STANDARDQUADRUPLE • STANDARDQUA.ST

    Photos are not available for this room type.

    Best Western Plaza Hotel Saugatuck

    QUADRUPLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room TWO QUEEN BEDSRoom • TWO QUEEN BEDS • 30 m²ROO.2Q-5
    Room TWO QUEEN BEDSPhoto unavailable4 photos

    Best Western Plaza Hotel Saugatuck

    Room TWO QUEEN BEDS

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Room size
    30 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Queen-size bed 150-154 width
    Room type
    Room
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.2Q-5

    Room amenities

    • Ironing set
    • Wi-fi
    • Wake-up service
    • Alarm clock
    • Cable TV
    • Hairdryer

    Facilities with extra charge

    • Tea and coffee making facilities

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE QUEEN SIZE BEDQUADRUPLE • QUEEN SIZE BEDQUA.QN

    Photos are not available for this room type.

    Best Western Plaza Hotel Saugatuck

    QUADRUPLE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room KING SIZE BEDRoom • KING SIZE BED • 30 m²ROO.KG-1
    Room KING SIZE BEDPhoto unavailable3 photos

    Best Western Plaza Hotel Saugatuck

    Room KING SIZE BED

    Room photos

    3 photos

    Room overview

    Non-smoking room
    Room size
    30 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Sofa bed, King-size bed 150-183 width
    Room type
    Room
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.KG-1

    Room amenities

    • Cable TV
    • Alarm clock
    • Wi-fi
    • Hairdryer
    • Wake-up service
    • Ironing set

    Facilities with extra charge

    • Tea and coffee making facilities

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE NON SMOKINGQUADRUPLE • NON SMOKINGQUA.NM

    Photos are not available for this room type.

    Best Western Plaza Hotel Saugatuck

    QUADRUPLE NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room KING SIZE BEDRoom • KING SIZE BED • 30 m²ROO.KG
    Room KING SIZE BEDPhoto unavailable4 photos

    Best Western Plaza Hotel Saugatuck

    Room KING SIZE BED

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Room size
    30 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Room type
    Room
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.KG

    Room amenities

    • Hairdryer
    • Cable TV
    • Alarm clock
    • Wake-up service
    • Wi-fi
    • Ironing set

    Facilities with extra charge

    • Fireplace
    • Tea and coffee making facilities

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING BED NON SMOKINGDOUBLE • KING BED NON SMOKINGDBL.KG-NM

    Photos are not available for this room type.

    Best Western Plaza Hotel Saugatuck

    DOUBLE KING BED NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING BED NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE Accessible-Queen Size BedQUADRUPLE • Accessible-Queen Size BedQUA.H6-QN

    Photos are not available for this room type.

    Best Western Plaza Hotel Saugatuck

    QUADRUPLE Accessible-Queen Size Bed

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    Accessible-Queen Size Bed

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.H6-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE NON SMOKINGSUITE • NON SMOKINGSUI.NM

    Photos are not available for this room type.

    Best Western Plaza Hotel Saugatuck

    SUITE NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room TWO QUEEN BEDSRoom • TWO QUEEN BEDS • 30 m²ROO.2Q-4
    Room TWO QUEEN BEDSPhoto unavailable4 photos

    Best Western Plaza Hotel Saugatuck

    Room TWO QUEEN BEDS

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Room size
    30 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Queen-size bed 150-154 width, Sofa bed
    Room type
    Room
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.2Q-4

    Room amenities

    • Ironing set
    • Cable TV
    • Alarm clock
    • Hairdryer
    • Wake-up service
    • Wi-fi

    Facilities with extra charge

    • Tea and coffee making facilities

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE WITH VIEWSDOUBLE • WITH VIEWSDBL.WV

    Photos are not available for this room type.

    Best Western Plaza Hotel Saugatuck

    DOUBLE WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.WV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room Accessible-Two Queen BedsRoom • Accessible-Two Queen Beds • 30 m²ROO.H6-2Q
    Room Accessible-Two Queen BedsPhoto unavailable4 photos

    Best Western Plaza Hotel Saugatuck

    Room Accessible-Two Queen Beds

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Room size
    30 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Queen-size bed 150-154 width
    Room type
    Room
    View / characteristic
    Accessible-Two Queen Beds

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.H6-2Q

    Room amenities

    • Hairdryer
    • Ironing set
    • Wheelchair-accessible
    • Wi-fi
    • Wake-up service
    • Alarm clock
    • Cable TV

    Facilities with extra charge

    • Tea and coffee making facilities

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room TWO QUEEN BEDSRoom • TWO QUEEN BEDS • 30 m²ROO.2Q-3
    Room TWO QUEEN BEDSPhoto unavailable4 photos

    Best Western Plaza Hotel Saugatuck

    Room TWO QUEEN BEDS

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Room size
    30 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Queen-size bed 150-154 width
    Room type
    Room
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.2Q-3

    Room amenities

    • Cable TV
    • Hairdryer
    • Ironing set
    • Wi-fi
    • Wake-up service
    • Alarm clock

    Facilities with extra charge

    • Tea and coffee making facilities
    • Fridge

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE Accessible-Two Queen BedsDOUBLE • Accessible-Two Queen BedsDBL.H6-2Q

    Photos are not available for this room type.

    Best Western Plaza Hotel Saugatuck

    DOUBLE Accessible-Two Queen Beds

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible-Two Queen Beds

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-2Q

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING SIZE BEDSUITE • KING SIZE BEDSUI.KG-1

    Photos are not available for this room type.

    Best Western Plaza Hotel Saugatuck

    SUITE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KG-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO QUEEN BEDSDOUBLE • TWO QUEEN BEDSDBL.2Q

    Photos are not available for this room type.

    Best Western Plaza Hotel Saugatuck

    DOUBLE TWO QUEEN BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2Q

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO QUEEN BEDS NON SMOKINGDOUBLE • TWO QUEEN BEDS NON SMOKINGDBL.2Q-NM

    Photos are not available for this room type.

    Best Western Plaza Hotel Saugatuck

    DOUBLE TWO QUEEN BEDS NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2Q-NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE WITH VIEWS NON SMOKINGDOUBLE • WITH VIEWS NON SMOKINGDBL.NM-WV

    Photos are not available for this room type.

    Best Western Plaza Hotel Saugatuck

    DOUBLE WITH VIEWS NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    WITH VIEWS NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.NM-WV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE AccessibleQUADRUPLE • AccessibleQUA.H6

    Photos are not available for this room type.

    Best Western Plaza Hotel Saugatuck

    QUADRUPLE Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.H6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG

    Photos are not available for this room type.

    Best Western Plaza Hotel Saugatuck

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE WITH KITCHENETTESUITE • WITH KITCHENETTESUI.KT

    Photos are not available for this room type.

    Best Western Plaza Hotel Saugatuck

    SUITE WITH KITCHENETTE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    WITH KITCHENETTE

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KT

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Best Western Plaza Hotel Saugatuck

8.0
Excellent
1,000 Reviews
Cleanliness
8.2 /10
Service
8.6 /10
Comfort
8.0 /10
Condition
7.6 /10
Amenities
7.6 /10
100 reviews shown
2/10
Poor
02 Aug 2026
Julia
The hotel gives a dirty feel. The staff is rarely there. I couldn’t sleep thinking about bed bugs. I’m sorry if this is too blunt. But at $280 a night I’d expect a little more. Unfortunately, not many choices for family hotels in Saugatuk.
8/10
Excellent
01 Aug 2026
Beth
We like breakfast being included. It wasn’t fancy but included eggs & a waffle maker along with the usual continental breakfast items. Coffee was very weak but we got instant to add to it. I reported that the bathroom sink didn’t drain well on the first day (5 day stay) and it never got repaired.
10/10
Exceptional
01 Aug 2026
Catherine
Pleasant and comfortable. People were friendly and helpful.
6/10
Pleasant
01 Aug 2026
Kathleen
Our stay was good but the hotel rooms need updating. Carpet is old.
6/10
Pleasant
01 Aug 2026
John
Distressingly predictable property condition. Pool area in particular was filthy. Avoid. Orbitz property rating is extremely optimistic at best..
6/10
Pleasant
23 Jul 2026
Kathleen
It's okay but very dated. Beds were comfortable.
8/10
Excellent
23 Jul 2026
JoAnne
Enjoyed our stay .
Satisfactorily clean , and decent breakfast . Enjoyed pool and hot tub .
4/10
Poor
23 Jul 2026
Fredric
The room was clean but had a very damp smell. Also the air conditioner wasn’t working properly The staff wasn’t very rather to rectify the matter
10/10
Exceptional
23 Jul 2026
Michael
Staff
10/10
Exceptional
22 Jul 2026
Amy
Dee greeted me with a friendly smile and happily granted my request to check in 2 hours early.
The room was nice and had good quality amenities for hand soap, hand lotion, body wash, shampoo and conditioner.
There were the appropriate amount of towels for their number of us checking in to the room. The shower spray was very nice but it was over a Jacuzzi tub which is pretty high for some people to step over to get into the shower or tub.
I did not like the motion light for the bathroom . It is quite bright and bothersome for the rest of the people sleeping in the room when someone gets up to use the bathroom in the middle of the night.
The breakfast was much more than a continental breakfast.
There was ample parking.
The hotel has a heated indoor pool and Jacuzzi as well as a small exercise room. We did not make use of these amenities.
8/10
Excellent
22 Jul 2026
Carol
Nothing! It was all good!
6/10
Pleasant
22 Jul 2026
Andrew
Guy at front desk was a little rude when asked when was check out.
8/10
Excellent
22 Jul 2026
Antonette
The staff was extremely friendly and helpful. Room was clean though a bit tired looking. Parking was great. We didn't use the breakfast since it closed at 9:30....would've been nice if it we open until just a bit later.
2/10
Poor
21 Jul 2026
Penny
I had tried to cancel due to asthma and dr saying smoke and air quality were hazardous to my health so I should not go. could get no refund. I understand rules but in certain situations it seems some leeway is warranted. I lost a lot of money. The manager was not kind and Expedia could not get an answer when they tried to reach out on my behalf. Very poor customer service and when a manager replies “yep” when asked if I’d lose all my money, that is just rude.
6/10
Pleasant
20 Jul 2026
Heather
Check in was easy and quick. The room had comfortable beds and was clean. The place was very dated and the carpet in the entire building could use either a deep clean or replacing. This was perfect for a quick over night stay on our road trip but, I wouldn’t choose for an extended stay.
Friends_and_family Family
10/10
Exceptional
18 Jul 2026
Todd
Very nice property and great location
Family
4/10
Poor
18 Jul 2026
Brian
The room wasn't clean when we got there, stains on the sheets of the bed, hair on the tub from a previous guest, the breakfast wasn't very good
Partner
6/10
Pleasant
18 Jul 2026
Jill
The rooms need a huge deep clean. Has not been dusted, grin on registers. Pillows are awful. Suggestion: get rid of carpet and put down laminate flooring. Cleaner.
Self
10/10
Exceptional
16 Jul 2026
Radwan
The staff are incredibly nice and accommodating. The tv is a smart tv which is nice for us to be able to have the kids have some familiarity in an unfamiliar space.
Family_with_children
2/10
Poor
16 Jul 2026
Kim
Very
dirty floors. Our feet were BLACK..
Friends
10/10
Exceptional
16 Jul 2026
Rebecca
Great location. Wish more restaurants nearby. Nice place.
Friends_and_family Family
10/10
Exceptional
13 Jul 2026
Rebecca
.
Family
10/10
Exceptional
12 Jul 2026
Elaine
yes
Family
10/10
Exceptional
12 Jul 2026
Lutgarda
Nice location and food
Services!
Family_with_children
10/10
Exceptional
11 Jul 2026
Anthony
I
Partner
4/10
Poor
10 Jul 2026
Jen
The room was still dirty and I've never stayed in a room where I heard everybody around me the entire time. The entire time. Weird odor and very very thin blankets and pillows.
Family_with_children
10/10
Exceptional
10 Jul 2026
Catherine
The place is very clean. The staff was friendly and helpful.
They should consider some updates for charging in the rooms.
The hot tub we needed for rehab. It was alright.
Breakfast was nice. Not much, but fresh.
Partner
6/10
Pleasant
09 Jul 2026
Carrie
The hotel was not in walking distance to the town and it was very outdated and not well maintained. The staff is very nice and work hard but I think they may need more help updating things. The hallways were very hot for some reason as well. We will not be staying here in the future.
Family_with_children
10/10
Exceptional
05 Jul 2026
Dan
Staff was great close enough to downtown that mobility wasn’t an issue
2/10
Poor
04 Jul 2026
Jeniene
Room reaped of smoke. Everything is old, dark and frightening looking. No cell service. We stayed in room for 5 min then left.
8/10
Excellent
03 Jul 2026
Cara
Decent value for the price.
Family
4/10
Poor
02 Jul 2026
Jeffrey
Staff was slow checking us in. Gave us room key, we unloaded luggage and went to room, only to open door and find it dirty, bedding off bed, garbage sitting around, room was not cleaned yet. Had to go back down elevator with luggage to get placed in a different room on 1st floor. Coffee station was dirty in lobby with trash around it, crumbs on floor. Bed and pillows were comfortable.
I woke up with several bug bites on legs. We went to checkout at 5 am, no one at front desk, just a bucket to put keys in. No fresh coffee made in lobby for us to take on travels. Would not stay here again.
Family
8/10
Excellent
01 Jul 2026
LINDA
Breakfast had a nice selection
Food was good.
Rooms were clean.Beds were comfortable. Only problem I had was the lack of ive machine on the 2nd floor. I was at the far end of the building, ice machine is in the front of the building.
10/10
Exceptional
30 Jun 2026
Alexis
Clean room. Breakfast was very solid. Plenty of parking. Pool and hot tub were very nice and clean. Fitness center was small but had everything you might need.
Friends
2/10
Poor
30 Jun 2026
Alison
Because I did not feel safe there, I didn't stay overnight. Also, check in was a boondoggle with the male taking so much time - his wife (?) was helpful. Concerned because they didn't ask for any ID or anything. GULP! Just got a bad feeling. I was all the way at the end of the hall upstairs with NOBODY ELSE THERE!
10/10
Exceptional
27 Jun 2026
Eugene
Everything was good, convenient parking, clean room
Family
8/10
Excellent
27 Jun 2026
Judith
Could have used a microwave in the room, otherwise everything was fine.
Partner
10/10
Exceptional
23 Jun 2026
Tisha
All good - thank you!
4/10
Poor
22 Jun 2026
Nathan
It was a decent stay, as we only stayed one night. Our bathroom fixtures were broken, the sink was dirty and the air conditioning unit in the room did not work well and the room was very warm. It was fine for one night, but, I do not have intentions of going back.
Partner
8/10
Excellent
21 Jun 2026
Mike
Breakfast was a little sparse.
Partner
8/10
Excellent
19 Jun 2026
Hans
We think that the breakfast could need a little upgrade.
Partner
8/10
Excellent
17 Jun 2026
HOWARD
Only 3 year old nice pool
Area. Breakfast from 6 to 9:30 so time pretty good but would prefer 10:00
10/10
Exceptional
17 Jun 2026
Michele
We checked in after watching the sun set on Lake Michigan at Oval Beach. The gentleman at the desk had everything ready when I came to the counter. I don’t even remember having to ask anything because he gave us information about room location, breakfast and check out. The room was up to date and the bed was comfortable. Breakfast was plentiful and the coffee was excellent
I enjoyed the area so much that when I return I will definitely stay here again
Family
2/10
Poor
15 Jun 2026
Mae
Staff was not helpful and did not make me feel safe at this location. I tried to get a refund due to this and was denied. Would not recommend staying here
Self
2/10
Poor
12 Jun 2026
Mindy
The hotel was out of date
6/10
Pleasant
12 Jun 2026
Debra
We have stayed there annually for a long time run by a nice family but our air conditioner was making a noise that woke us up all night maintenance came but could not fix it.
Partner
10/10
Exceptional
07 Jun 2026
Ana
Nice staff, clean room.
Partner
8/10
Excellent
04 Jun 2026
Renee
Room was clean and comfy.
Family_with_children
2/10
Poor
02 Jun 2026
Hello
I was told id be refunded since i was gone shower when i got there and the water was rusted and smelled like sewer water
Insurance is saying thats that covered wth is insurance for very dissatisfied w both side
10/10
Exceptional
01 Jun 2026
Charles
10
Partner
8/10
Excellent
31 May 2026
Nancy
Was close enough to town and easy to find. Room was clean and quiet
10/10
Exceptional
26 May 2026
Bich
Everything good
10/10
Exceptional
24 May 2026
James
Good place. Breakfast on the light side. Dont get your hopes up for that
Partner
10/10
Exceptional
24 May 2026
Ruthie
Basic breakfast but surprisingly nice. Scrambled eggs and sausage, one waffle maker, pastries. Coffee. Behind it there’s the Forest . Beautiful. Close to all Saugatuck activities. Toilet got clogged but a simple plunger maneuver and my husband fixed it. Nice hot tub rooms. Those are always on the first floor. If you don’t need the hot tubs opt for the second floor because the ceiling is thin and you can hear everyone stomping on the upper level very well. Clean place though and nice pool and general hot tub. I would definitely come back.
Family
6/10
Pleasant
13 May 2026
Angie Enid
Great location for a visit to downtown Saugatuck & neighboring Holland. Two story property. Choose room, if possible, on the 2nd floor so you are not bothered by the creaking ceiling from guests above you!
The breakfast area is very small. There are food trays available if you have to eat in your room. The offerings are:bread, small pastries, cereal, milk, juice, yogurt, scrambled eggs, a breafkast meat, biscuits and gravy, waffle maker, and a coffee table in the reception are-right outside the eating area.
The room is comfortable. We had two Queen size beds with plenty of pillows- which are very soft. Bring your own if you need a support pillow.
Friends
6/10
Pleasant
11 May 2026
Maria
Friendly staff and nice breakfast. Hotel was clean. Lighting in the rooms was not great. Decor is outdated.
Friends_and_family Family
10/10
Exceptional
09 May 2026
Miriam
Tv was lousy. Hard to use.
Friends
8/10
Excellent
09 May 2026
Brian
The staff was great, and the hotel was very clean. The breakfast area was cramped and the towels were thin and rough. We would stay here again
Partner
8/10
Excellent
07 May 2026
Mark
I was very impressed! I enjoyed the view out our window was a wooded lot with wildlife. The nooks and crannies of the room needed attention, but we won’t hesitate to stay there again.
Partner
8/10
Excellent
07 May 2026
mark
Ery nice stay.
8/10
Excellent
06 May 2026
Anne
fine
8/10
Excellent
05 May 2026
Karen
Very nice place. Nice staff. Very quite. Well appointed rooms.
Partner
10/10
Exceptional
05 May 2026
Ruth
Breakfast was good served fresh. Staff was very pleasant and helpful. Hot tub was relaxing and not too hot.
Friends_and_family Friends
8/10
Excellent
04 May 2026
William
Friendly staff. Had a terrible family across from me that let their three kids run the halls at all hours. Aggressively mediocre breakfast. Other than that, a decent small two-star in a solid location.
10/10
Exceptional
29 Apr 2026
Mark
Included breakfast on multiple separate stays is never stocked, seems an afterthought to the guest.
Partner
8/10
Excellent
26 Apr 2026
Brian
enjoyed the area, fun little village feel, nice shops and sightseeing
Friends_and_family Friends
10/10
Exceptional
23 Apr 2026
Anke
Did not do beakfast
Business Partner
10/10
Exceptional
13 Apr 2026
Doulas Czurylo
The rooms are dated but the property is clean, convenient, with free parking and the staff is helpful.
Friends_and_family Family
6/10
Pleasant
01 Apr 2026
Cameron
Breakfast was bagels, a singular waffle maker, and apple and orange juice.
There wasn't really anything to eat.
10/10
Exceptional
29 Mar 2026
marc
Great hotel. No incidental or other surprise charger or fee. Great hotel only thing bummer was no hot tub open.
Friends_and_family Friends
8/10
Excellent
22 Mar 2026
Anushe
Good experience
6/10
Pleasant
21 Mar 2026
Janet
The hot tub was out of order. I wish I would’ve known prior to my stay, because that would’ve been a deal breaker for me.
Partner
10/10
Exceptional
08 Mar 2026
Patrick
Great
Friends_and_family Family
4/10
Poor
15 Feb 2026
Scott
Double entry doors were manual which isn’t great when carrying bags in. Elevator is slower than taking the stairs. Beds are not great. Breakfast was not replenished at 8:30. Hotel is out of date.
Partner
8/10
Excellent
07 Feb 2026
Rebecca
Staff was very nice.
Leisure Family
10/10
Exceptional
01 Jan 2026
Conner
Very friendly and accommodating staff, would definitely stay here again if coming back to the area.
Leisure Partner
8/10
Excellent
15 Dec 2025
Amy
Room was fine except bathroom sink did not drain properly. Staff were friendly and helpful. The gentleman at the desk went out of his way to assist me with a couple of issues. The lady managing the breakfast service also checked to see if I needed anything and offered some friendly dialogue.
Leisure Self
10/10
Exceptional
30 Nov 2025
Andrew
Overall, hands down the best place to stay. Everything for me rates a 10.
Leisure Self
10/10
Exceptional
30 Nov 2025
Amanda
T
8/10
Excellent
24 Nov 2025
Michelle
Clean rooms, staff was really nice and the location was right off the main road. Safe place to stay when traveling alone.
10/10
Exceptional
23 Nov 2025
Mike
Very nice people.
10/10
Exceptional
21 Nov 2025
kelly
Yes
Leisure Family
8/10
Excellent
11 Nov 2025
Julia
The staff was very very nice and the hotel was very clean. The breakfast was adequate however The only disappointment is they had no real butter for the waffles. 😞
Friends_and_family Friends
8/10
Excellent
06 Nov 2025
Ronald
Nice pool
Leisure Partner
10/10
Exceptional
05 Nov 2025
david
Very nice property with a friendly staff. Rooms are spacious and very clean. I would recommend this property to friends and family.
Leisure Self
6/10
Pleasant
26 Oct 2025
Dan
Front desk person barely spoke or understood English seemed to be confused about everything took over 45 minutes to check. Only had 2 people in front of me one asked him a few questions he took 15 minutes to answer she walked away with no answers second customer was checkingin had reservation front desk took 30 minutes to check him in
Leisure
4/10
Poor
26 Oct 2025
Jim
Upon arrival, we were greeted by the a desk clerk who was not even wearing shoes. He was walking through the hallways barefooted. The coffee maker was on the bathroom counter right next to the toilet, which is kind of gross when you think about it.
All of the other items that should have been out on a desk or somewhere in the main part of the room were on the bathroom counter right next to the toilet. The bathroom was not clean, and there were spots on the floor next to the toilet that looked like feces. The housekeeper who was cleaning the rooms as we were checking out stunk so badly of weed that the hallways just reeked of it.
Partner
8/10
Excellent
24 Oct 2025
Gary
Quiet nature ambiance
Leisure Family
6/10
Pleasant
21 Oct 2025
Tim
Dated hotel. Very very noisy. Could hear every door, footstep and conversation. I literally know the neighbors route home today. Very diffucut/impossible to sleep here. The night worker was very kind, the day worker wouldn't acknowledge anyone while on his cell phone
4/10
Poor
21 Oct 2025
Verified traveler
The property is in need of updates, the shower water was cold in the morning and at night, and it was hard to sleep due to hearing other guests'. The man who checked me out challenged me about the water temperature, telling me I did not turn the faucet on properly, offering to take me back to the room and show me. He then called me about 15 minutes after I left to tell me my room had hot water! I will not be returning to this property.
Leisure Friends
8/10
Excellent
20 Oct 2025
ralph
Nice property with a very friendly staff
Leisure Family
10/10
Exceptional
20 Oct 2025
Michael
We marked them down for cleanliness only because there was hair missed on the bottom of the toilet seat. Everything else was exceptional.
Leisure Partner
6/10
Pleasant
19 Oct 2025
Lisa
The rooms are poorly lit and extremely dim, the indoor pool was cold, shampoo in shower was not filled so we were given tiny little bottle at the desk.
Leisure Family
10/10
Exceptional
17 Oct 2025
David
Good management
Leisure Partner
10/10
Exceptional
16 Oct 2025
Sandra
TV options very limited. Hot tub was a bit cool. Room was great, staff excellent. Location peaceful and convenient.
Leisure Family
10/10
Exceptional
16 Oct 2025
Lacy
This hotel was clean and met my expectations.
10/10
Exceptional
15 Oct 2025
Edda
Conveniently located to downtown. Easy parking.
8/10
Excellent
15 Oct 2025
Lauren
Old and evidence of rough repairs however the room was clean upon arrival. Comfortable enough stay and the staff was friendly and prompt.
Friends_and_family Friends
10/10
Exceptional
15 Oct 2025
Patricia
Convenient location
Partner
4/10
Poor
12 Oct 2025
Crystal
Bathroom was not clean. In room coffee maker was very dirty. Breakfast area was dirty.
Partner

Location & surroundings

Best Western Plaza Hotel Saugatuck
3457 Blue Star Highway, Saugatuck, United States

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Best Western Plaza Hotel Saugatuck

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