Name: Staybridge Suites Holland
Address: 12170 James Street, Holland, 49424, US

2/10

Poor

31 Jul 2026

Joe

The guy working the front desks at check in was awful, he kept going on and on about the hotel having a taco Tuesday that was great but they are not having it tonight ( we checked in on a Tuesday) it took him 20 minutes at the very least to check us in, because he kept talking about things they do not have. We had dinner reservations in downtown Holland at 7:30, we had to cancel because our card keys did not work we got locked out of our room for over 45 minutes, trying to get this guy to come change the batteries. He acted very dismissive about our situation and committed that “ batteries run out’ it was the worst hotel I’ve ever stayed at.

10/10

Exceptional

28 Jul 2026

Deborah

The front desk clerk was very friendly and helpful. The room was clean and comfortable. The breakfast was fantastic. We enjoyed our stay!

8/10

Excellent

27 Jul 2026

Morgan

Friendly helpful staff.
Helped with getting 2 rooms close together Nice Breakfast great coffee. Best I’ve ever had at hotel.
Clean room
Disappointed with the air conditioner. It was a wall unit that was very loud and sometimes didn’t work.
If staying for a while would have had to ask for silverware. Only one spoon and 2 forks.
Some of the towels were old and frayed. They just need to look at them.
I would recommend staying here. There’s always something small that can be wrong.
We were there for and event
We are members of this chain of hotels.

10/10

Exceptional

25 Jul 2026

Phyl

The room was clean and the breakfast was delicious.

8/10

Excellent

24 Jul 2026

Mary

It was a beautiful hotel with a convenient location, helpful staff and a really spacious and stylish room.
However, there were just a few things awry. We were offered an upgrade when we arrived. But the A/C was not working there, so we were given a different room, and had to schelp all our stuff to one floor up.
The room was very nice, and they offered a little 'social hour' with a complimentary buffet offered , which we enjoyed one night of our stay. We also enjoyed the chic and well equipped kitchen in our room. The lobby had a wondeful space for relaxing and reading.
Only complaints: the smoke detector was dangling on the ceiling; the seal at the base of the door was peeling off; and the bed was a little too high and 'poofy' for my taste.
Overall, this was a great place to stay for our little romantic getaway.

4/10

Poor

24 Jul 2026

Julin C

Check in took half an hour as they only had a single person at the desk but 4 people trying to check in and the person at the counter couldn't seem to focus on getting people in. The floor in the main hall by the elevator was constantly dirty, not cleaned once in the 4 days I was there after someone spilled something sticky. I could hear the voices of the people in the room next to mine as well as every bark of their small dog. There was no map of where to find the pool or the fitness room. No one was available to help me check out. The bathroom had hair/beard shavings from the previous guest in it. Some of the utensils were missing. The bed and pillows were comfortable, though the towels were thin and scratchy.

10/10

Exceptional

23 Jul 2026

Rony

Taco night was a surprise - it would have been nice if refried beans would have been offered. Not really complaining, just a thought

10/10

Exceptional

22 Jul 2026

Madison

We really enjoyed our stay here & the amenities were great.

10/10

Exceptional

09 Jul 2026

Jean

Clean roomy accommodations.
Friendly desk clerk.
Breakfast was so so. Eggs watery and bland.
Great coffee!

10/10

Exceptional

06 Jul 2026

Rafat

We had a very good stay at Staybridge Suites Holland by IHG.

The front desk team was very friendly and helpful. Eric was a gentleman and made the check-in process easy. He also explained everything we needed to know clearly.

The hotel was nice and quiet, which made the stay comfortable. We used the pool and spa, and both were nice. The laundry machines were clean, which was helpful during our trip.

The room was very good, comfortable, and spacious enough for our stay. The hotel is also in a good area, close to downtown Holland and nearby food options.

Overall, this was a very pleasant stay with friendly service, a good location, and comfortable rooms.

Family_with_children

10/10

Exceptional

02 Jul 2026

Dawn

Plenty of room for parking sn oversized vehicle. Friendly staff. It was such a convenience to get served both breakfast and supper.

Friends

10/10

Exceptional

28 Jun 2026

Karen

Our stay at the Staybridge was wonderful!
Our room was perfect! The beds are so comfortable. Breakfast was top notch. What we really enjoyed was the patio in the back. We brought our drinks out there, sat by the fire and enjoyed a girls weekend away. Also Eric at the front desk was so kind and helped us with our travels around town.

Friends

10/10

Exceptional

27 Jun 2026

JULIta

Great choice to stay at Holland for a good price.

10/10

Exceptional

27 Jun 2026

Ma Roumella

Staff are friendly, clean room,well maintained facility.

Partner

8/10

Excellent

26 Jun 2026

David

Everything is great. The staff was friendly and helpful.

Friends_and_family Family

10/10

Exceptional

24 Jun 2026

Karla

The room set up was perfect! The staff was wonderfully helpful. My husband thought the bed was too soft, but otherwise a great place to stay in Holland!

Partner

6/10

Pleasant

21 Jun 2026

Nicole

Clean, but furniture falling apart and not maintained. Limited seating around fire and unable to use due to 4 people sitting there already.

Partner

10/10

Exceptional

21 Jun 2026

Joel

The staff and the facilities were incredible. We loved our room. It gave us everything we needed and more. The suits are spacious and well maintained. We considered an Airbnb and decided this in the end was a better choice for us because of all the amenities. The pool in the hot tub were open almost constantly. The workout facilities met all of our needs. It was a great choice for us and our trip as a couple. Highly recommended.

Partner

10/10

Exceptional

20 Jun 2026

Marie

The location is great- close to shops, restaurants and a short drive to the beach.

10/10

Exceptional

16 Jun 2026

Katie

Clean nice room. Staff was super helpful. I forgot my Apple Watch and they grabbed it for me

Partner

4/10

Poor

16 Jun 2026

salvador

There was a big hole in the floor next to the air conditioning which was really dangerous. When we told the staff they did not offer to change our room.

Partner

10/10

Exceptional

11 Jun 2026

Connie

After 4 days away from home and staying at a \"micro\" disappointment, this hotel was the way to end a trip. Everything was done to perfection. The bed, the linens, the bathroom, the kitchen (yes, kitchen) the tv, was perfect. We didn't have time to try the pool and the spa, but this is where im staying from now on whenever I visit Holland michigan

Partner

10/10

Exceptional

08 Jun 2026

jason

Liked that the hotel was close to everything downtown. Really liked the option of having two separate bedrooms with separate bathrooms.
Highly recommend

Family

10/10

Exceptional

06 Jun 2026

Indra

Nice room, comfortable bed, good breakfast. Noisy A/C in room.

Partner

8/10

Excellent

26 May 2026

Jocelyn

The room was clean, the staff was friendly and helpful, and the area was easy to get to. We would definitely book here again.

Friends

6/10

Pleasant

23 May 2026

Chitpaseut

Everything is good but the sofa bed was very uncomfortable. It was like sleeping on springs.

Friends_and_family Family

10/10

Exceptional

19 May 2026

Cynthia

Breakfast was great. The staff was helpful and nice. The room was big and nice. Soome things need updated or fixed such as the rubber strip at the bottom of the doors.was hanging off and we tripped on it several times.

Partner

10/10

Exceptional

17 May 2026

Barry

Yes

10/10

Exceptional

14 May 2026

Kimberly

Excellent experience! Great location

Partner

10/10

Exceptional

13 May 2026

Robin

Friendly staff, clean rooms and some nice unexpected surprises. Evening social hour offered wth food.

Friends_and_family Friends

10/10

Exceptional

12 May 2026

Mary-Lynn

Very helpful staff. Just gorgeous outside fire pit area. Breakfast and late night cookies were yummy

Partner

8/10

Excellent

10 May 2026

David

Breakfast menu needs some work.

Friends_and_family Family

6/10

Pleasant

09 May 2026

Maria Dolores

Like that our room was clean, but most of all, we enjoyed the soft feel of the bed linens. Appreciate that the check in front desk was courteous. Breakfast was good.

Partner

10/10

Exceptional

08 May 2026

Bradley

The hotel was very clean and the room was very spacious. The staff were friendly and helpful.

Friends_and_family Family

8/10

Excellent

08 May 2026

lori

Room very nice, clean and modern. Front desk staff very pleasant. Breakfast was not great. Potatoes were extremely spicy and hot, sausages barely cooked. No pastries, doughnuts or scones.

Partner

8/10

Excellent

07 May 2026

Pamela

Very clean comfortable hotel! Highly recommended

Friends

10/10

Exceptional

06 May 2026

Steven

This is an excellent hotel for short or long stays.

Partner

10/10

Exceptional

06 May 2026

Susan

Clean room, helpful staff, breakfast and dinner snacks accommodating

Partner

8/10

Excellent

05 May 2026

Donald

The breakfast staff couldnt have been b better. Front desk always friendly. Room cleaning was spotty. They don't clean on weekends. Close to everything.

Partner

10/10

Exceptional

05 May 2026

Debbie

Enjoyed our stay. Great location for tulip activities.

Partner

10/10

Exceptional

04 May 2026

Kathy

The room was clean, the staff was helpful a friendly. The pool and hot tub area was nice, clean! The breakfast was next level, fresh and yummy! Had a nice stay

Family

8/10

Excellent

04 May 2026

Carmen

Everything was great, and the staff was amazing!

Partner

10/10

Exceptional

04 May 2026

Tricia

Our desk clerk was super friendly, check in went smooth, and our room was spacious.

Friends

10/10

Exceptional

02 May 2026

Kie

The staff was amazing so helpful the breakfast was delicious they even make dinner on some night the room was super clean my kids love it there 10/10 will definitely be back

8/10

Excellent

28 Apr 2026

Michael

Eric, staff at check in was extremely nice. The young gentleman doing the breakfast was very thoughtful.
Our room was spacious and clean.
Beds not the most comfortable but the pillows were nice.

Partner

10/10

Exceptional

19 Apr 2026

Christina

Pool was left pretty messy but rest of hotel was great

Partner

10/10

Exceptional

15 Apr 2026

Dawn

The man that checked us in (forgot his name) was so friendly and helpful. 4/9/26

Family_with_children

10/10

Exceptional

13 Apr 2026

Melissa

The room was spacious and clean. I like that it had its own mini kitchen. Most hotels only have a microwave and mini fridge. This one had stove,oven and a full sized refrigerator

8/10

Excellent

06 Apr 2026

Marilyn

We loved the room! It was perfect for having a youngster with us. I loved that there was a door to the bedroom!
The food we found a little lacking quantity, but for the price of the room and meals, you can't beat it!
I have told people with Hope students that it's a great place to stay!

Friends_and_family Family

10/10

Exceptional

06 Apr 2026

Lisa

Great stay

8/10

Excellent

05 Apr 2026

Nayrie

The breakfast was very basic and coffee was terrible. The staff were friendly , i personally think they should have a uniform to look more professional. The room was clean. Hot tub was ok , the pool’s water was blurry and we felt it wasn’t clean. Also there were a lot of noisy children , while we went to relax , we couldn’t ! We felt that the staff should come and ask them to be quiet but i guess they can’t do that! I don’t know…

Family_with_children

8/10

Excellent

02 Apr 2026

Mary

Great breakfast

Family_with_children

10/10

Exceptional

01 Apr 2026

Fred

One of the nicest places we’ve stayed!
And unexpected social meals included in the evening! Well be back.

8/10

Excellent

01 Apr 2026

Alexis

Room was clean

Family_with_children

10/10

Exceptional

29 Mar 2026

Melissa

Everything was great from check in to checkout I have zero complaints

Partner

10/10

Exceptional

23 Mar 2026

Lindsay

Great quiet cozy

10/10

Exceptional

16 Mar 2026

Nicholas

the room was tidy, well kept, and you could tell the staff paid close attention to detail. had no complaints on this trip everything was perfect.

Pet

8/10

Excellent

01 Mar 2026

Russell

The rooms were clean and very nice! The staff was friendly and helpful. Our group enjoyed our stay.

10/10

Exceptional

23 Feb 2026

Erica

Front desk, layout & design how ckean and quit it was.

10/10

Exceptional

15 Feb 2026

Alison

Room was large and roomy, staff were great!

Partner

8/10

Excellent

01 Feb 2026

Gennin

Clean and spacious room. Very friendly staff. Nice free breakfast with lots of options. Quiet area to stay and not far from the downtown area. We have stayed here twice and will stay again for sure.

Leisure Partner

4/10

Poor

30 Jan 2026

Beverly

The room was in poor condition. Gaps in the flooring, mold/mildew on the bathroom door, large paint chips on the walls of the room, messy caulking on the kitchen counter/backsplash. I booked this hotel specifically for the pool and hot tub, but there was such a strong chemical smell in the pool room that it immediately burned your eyes just entering the room. People had to open the door to the outside to get fresh air, the fumes made your lungs burn and made you cough. Staff were kind and helpful. The condition of the room was frankly shocking given I paid $300+ for two nights.

Business_and_leisure Self

10/10

Exceptional

24 Jan 2026

Rebecca

Check in was smooth. They did not tell me where the pool was that would be helpful. Also the pool has so much chlorine that me and my guests were coughing and their eyes were stinging. The room was great and clean!

Leisure Family

10/10

Exceptional

12 Jan 2026

Chelsea

The room was very clean and we lived our suite with a kitchenette

Partner

8/10

Excellent

05 Jan 2026

Tiffany

Stay was great. Breakfast was only okay

Friends_and_family Family

10/10

Exceptional

18 Dec 2025

Anna Marie

The Staff was wonderful. Eric was very helpful and friendly. Ashley did a great job with the breakfast and was very efficient. You should be very proud and thankful for employees like these. Thanks

Leisure Family

10/10

Exceptional

13 Dec 2025

Kayc

Suite was spotless.
Dishes/kitchen was sparkling clean.
Staff extremely friendly.

8/10

Excellent

06 Dec 2025

joseph

yes very clean tiolet wobbled bath tub drained very slow Eriik at the the front desk as always did a great job , felt welcomed,

Leisure Partner

10/10

Exceptional

01 Dec 2025

Anna

I had a weekend stay at Holland,MI at the Staybridge Suites. The stay was amazing - very nice room, clean spacious, with kitchen and a nice bathroom. What blew me away was the incredible breakfast buffet with waffles, mini omeletes, sausages - everything was delicious. Also what was exceptional was the pool and hot tub, which we thoroughly enjoyed. On the days we were there, there was lots of snow and very cold outside so we warmed ourselves in the hot tub, after a long day of walking around town. The pool/hot tub room was super warm despite a blizzard happening outside. Fantastic stay!

Leisure Partner

10/10

Exceptional

29 Nov 2025

Gerardo

Great place! Will return soon

Business_and_leisure Pet

4/10

Poor

19 Nov 2025

Syrintha

Room was great, staff was sweet. But the hotel smelled of Marijuana.

10/10

Exceptional

28 Oct 2025

Victoria

Room was clean and bed was comfortable. Everyone was friendly and helpful. Enjoyed our stay.

Leisure Partner

8/10

Excellent

26 Oct 2025

Laura

The bathtub filled while taking a shower and drained slowly.

Leisure Family

10/10

Exceptional

23 Oct 2025

Zack

My family loved it

Leisure Family_with_children

10/10

Exceptional

19 Oct 2025

Gary

Staff was amazing Tim at the front desk was very welcoming and informative. Morning breakfast staff went out of their way to help us and another family with 5 children. The stay was perfect we had dogs and kids. No problem. They have a courtyard with fire pit and grills. Kids liked the pool. Room was nice.

Leisure Family

10/10

Exceptional

18 Oct 2025

Lisa

Great place

Family

10/10

Exceptional

16 Oct 2025

Susan

Clean room & friendly staff especially Eric

10/10

Exceptional

16 Oct 2025

Marlene

Everything you would need. Clean and friendly staff. Great location.

Leisure Family_with_children

10/10

Exceptional

12 Oct 2025

Isidro

Very nice the breakfast was good.

10/10

Exceptional

05 Oct 2025

Shawn

We were greeted very well and check-in was very smooth.

Leisure Partner

8/10

Excellent

05 Oct 2025

Christina

It was a busy weekend so parking was tight, but we really enjoyed our stay. Visiting our son at GVSU which was an easy 25 min drive and we enjoyed our time both here and in Holland.
Staff was great, kids loved the pool and hot tub (although it was HOT, lol). We definitely will be back at some point.

Leisure Family

10/10

Exceptional

05 Oct 2025

Tyreena

Gentlemen at the fron desk was so friendly and personable, everytime we walked through the lobby he made sure to ask if everything was goid or if we needed anything.

Friends_and_family Family

10/10

Exceptional

04 Oct 2025

Dmya

Family friend, helpful & kind

Leisure Family_with_children

10/10

Exceptional

27 Sep 2025

Chloe

Great

10/10

Exceptional

20 Sep 2025

Javelle

Great hotel stay

Being in a hotel like this one makes me and wifey only want to stay in a staybridge. Our last few hotel stays had something missing like, pool being closed, no mini fridge or microwave. This hotel had everything available. It was very comfy and clean. If we come back to Holland, MI, we will go back there.

Partner

10/10

Exceptional

20 Sep 2025

Michael

Nice Place in Holland, Michigan

Staff was friendly and attentive. Room was very nice and clean with a great roomy shower. Lots of choices for the breakfast.

Partner

10/10

Exceptional

10 Sep 2025

Karen

Nice to have a 2 bedroom suite for a family

Leisure Family

10/10

Exceptional

04 Sep 2025

Andrea

While the location is well kept and we enjoyed a clean, well equipped room and I was very pleased to have the hot tub, it really is the staff there that made our stay great. I believe the front desk gent we interacted with the most is Eric, he was very helpful, but everyone was good. The lady who operated the breakfast buffet with a gent each day is an extremely hard working (never stopped!) and hospitable asset to the hotel.

Leisure Friends

8/10

Excellent

01 Sep 2025

Patrick W

Staff was very helpful and professional with problems and requests. While modernly appointed with comfortable beds and seating, some carpets and areas are stained and in need of refurbishment. There was mold in our walk in shower. Not many dishes in our kitchenette. Had to get cups from the breakfast bufffet just to have coffee in room.

Leisure Partner

10/10

Exceptional

29 Aug 2025

Miriam

Amazing, clean property,will definitely be coming back.

8/10

Excellent

27 Aug 2025

Stephanie

The property was nice, clean and updated. Breakfast was good. My only concern is the delay to remove the incidental room charge; it has been two weeks.

Leisure Partner

2/10

Poor

26 Aug 2025

Corissa

Staff was friendly and helpful. The first-floor 1-bedroom suite we were provided upon arrival was disgusting. It smelled of urine mixed with cleaning supplies. The bathroom walls were splattered with what I assume was dried urine. The suite had a lounge chair in the bedroom and there were ants crawling on the chair. There seemed to be mold or mildew on the ceiling above the wall vent in the living room area. It was awful. We requested a new room and got one right away, thanks to the helpful staff. The replacement room was on the third floor instead of the first. It smelled of mildew mixed with cleaning supplies, but the cleanliness was better and no bugs... I couldn’t shake feeling grossed out our entire stay. I felt itchy the entire time especially in bed. I will never stay at a Staybridge again due to this experience. I’m angry that I booked using Expedia and were forced to stay at this disgusting hotel with two children as we couldn’t get a refund. HORRIBLE. Additionally, the website stated we would have access to a free crib at check-in and I made a request on our reservation as well. We have an infant and a crib was a necessity. When we checked in at the front desk and I asked about the crib, the employee made it seem as though we might not be able to get one. He ended up “finding one,” but this added to some of my frustration. This place is advertised as being “kid” and “family-friendly” which is one of the main reasons we booked it, but that was not our experience.

Leisure Family_with_children

10/10

Exceptional

25 Aug 2025

Corinne

Nice hotel

Lovely large 2 bedroom suite for our family

Friends_and_family Family

10/10

Exceptional

24 Aug 2025

Nina

Great customer service

10/10

Exceptional

24 Aug 2025

Kami

always had enjoyable stays at Staybrige

10/10

Exceptional

24 Aug 2025

Craig

Great stay

This was a simple overnight stay. Our room was clean and breakfast was decent. The pool was a nice size and clean.

Friends_and_family Family

10/10

Exceptional

24 Aug 2025

Judy

It was clean and quiet

10/10

Exceptional

18 Aug 2025

Laura

I slept better in the hotel bed than at home, so comfortable and the air conditioner stayed on all night, I need the noise to sleep so that was much appreciated. We enjoyed the courtyard and the pool as well as breakfast in the morning. We were close enough to drive to Saugutuck to sight see and visit the beach there many times.

Partner

10/10

Exceptional

18 Aug 2025

Jeffrey

This suite was very nice. All three of us were happy with it.

Leisure Family

2/10

Poor

11 Aug 2025

Verified traveler

Sewer gas leak, unfit place to stay

There was a sewer gas leak in our room, broken furniture, the shower didn’t drain, flies everywhere, the list goes on. Absolutely disgusting place, I would never stay at this company’s hotels again.
There was a sewer smell throughout the hotel that they tried to cover up with strong air freshener. Nauseating.
The manager was terrible to me and did not help. It was appalling. This was the worst place I’ve ever stayed.