Name: White Pine Inn & Suites
Address: 2888 W Shore Drive, Holland, 49424, US

2/10

Poor

01 Jul 2026

Kathy

There were men drinking beer and partying in an open ocean container in parking lot. Other guests were worried about their safety in parking lot. Front desk person was inept. Our room door was open when we first got to it after checkin. There was no TV remote and they offered to move us to another room on 1st floor, but told us that floor is being renovated and the room we would be in hasnt been renovated yet. We said we would like our money back as we are not getting the room or service we expected. They have since declined to refund us back and we left.

Highly disappointed! Would not recommend this hotel to anyone. Stay Away !

Friends

10/10

Exceptional

30 Jun 2026

Ashlee

Wonderful room nice and quiet

Business Friends

8/10

Excellent

29 Jun 2026

karen

The hotel was clean and the staff was friendly but the hotel was under renovation

Partner

10/10

Exceptional

29 Jun 2026

Lauri

The hotel was comfortable. Friendly staff. It smelled so good in hallways and rooms!

Family_with_children

6/10

Pleasant

29 Jun 2026

Karl

Upon check in was told hotel was undergoing light remodeling for new owners. Constant noise during the day in the 3rd floor back room from fork lifts moving around, beeping constantly. used staircase entire week, never vacuumed. 1st time in room, no light bulbs in lamps and was told to go to the front desk by housekeeping, toilet began having problems flushing the 2nd day and after many discussions with staff, I borrowed their plunger to get it done myself, AFTER, they said they snaked it. It looked like my room was in the process of renovation, no pictures on walls, new bathroom tile, no towel bars to hang towels that were on the counter across from the bath, (obvious no internal inspections to ready a room for a guest is done or that would have been picked up if I was managing the place) side patio was nice until the construction noise started in the back parking lot of hotel. ALL of the staff looked unapproachable probably because they were tired of complaints with nothing they could do, being there 8 days I would smile and say Hi to the housekeeping and was lucky to get a blank stare in return. this hotel needs a lot more work to stay competitive with the 3 larger and better ones surrounding it. I stayed here a year ago and it wasn't much better at all, even under construction. I'll be at the Hampton next door.

Self

8/10

Excellent

28 Jun 2026

Christopher

Clean room, good breakfast, lovely staff. The hotel is undergoing renovations, which is the only reason for a less-than perfect rating. I got in late and there was no parking near the entry because of the construction waste containers taking the space. I parked in the rear, but then had to walk all the way around the building to get in the front door because all doors were locked. I had a key card from checking in earlier, but it didn’t work on the back doors at that time. This was an annoyance to an otherwise great stay.

Self

6/10

Pleasant

28 Jun 2026

Jeffrey

Well, the location needs some assistance. Going through renovations, but not well organized. Some rooms are renovated, some not - problem is the staff does not know which ones are w/o physically looking at them. Should have a simple coding system. Exterior of property is horrid. Patio area needs to be \"blown\" and cleaned daily. Doubt its been done in months. Placement of haul away dumpster need to be more stratigic. First room we were assigned, opened drapes and view was the dumpster. Second room we moved to, toliet was broke. No maintenece on staff, moved to another room - 2 queens - no king available. The room we were finally in was clean and fine. On breakfast - well - not so good. Cold eggs and hash browns were not even cooked. Won't be going back. Staff was nice, but struggling.

Partner

4/10

Poor

27 Jun 2026

Abby

We had booked online, since we did that they gave away our king room for a queen because they were “overbooked”. Room was clean, but they don’t have cleaning services. We only saw one worker the whole time.

Partner

8/10

Excellent

26 Jun 2026

Brenda

This property was a great value. There were a few very minor things, but for the price it was definitely worth the very small inconveniences. We would stay again for sure!

Family

10/10

Exceptional

25 Jun 2026

Karen

The staff went over and beyond to make everything great for us. Would definitely stay there again.

Family

4/10

Poor

21 Jun 2026

Matthew

They ask you to sign an agreement upon checking but leave the date blank. Upon asking for a form with the rate shown, they refused. Additionally the photos that they have online are much different than in reality and there is a lot of construction and materials left on site

Partner

4/10

Poor

21 Jun 2026

Jonna

Very dirty hotel. There were crumbs all over the floor in our room the night we checked in. I talked to staff and they sent someone to vacuum, but even then I didn't feel comfortable walking around in there without socks on, and when my socks started turning black I put my shoes back on too. The room stunk. The furniture was terribly stained, the walls had handprints on them. We were in the whirlpool suite but the jets looked so dirty I didn't even bother. There was hair in the mini fridge, the shower, and on the bed. They took our bath towels and forgot to replace them. There was furniture just laying around on its side in the hallways. Not to mention everything was outdated. I think I paid nearly 200 dollars a night. We will not be back, even if it were cheaper. I'm sure there are much nicer places for less.

Partner

2/10

Poor

21 Jun 2026

Sarah

Sucked.

2/10

Poor

19 Jun 2026

Kellen

Floors were wet, like to the extent we couldnt take our shoes off, so we spent more time in bed. Im highly alergic to dust mites and mold and almost immediately broke out in a irritable rash. Took a shower because of it and the floor of the tub was cover in sand from the last use.

But we had a brand new TV!

ROOM HAD TWO DOORS.

One to the exterior is exit only and we got locked out. Then our key wouldn't work, front counter didnt have enough keys to supply everyone with an additional key and they had to open the door with a key for emergency purposes.

It was a long stressful weekend!

8/10

Excellent

18 Jun 2026

Victoria

It was a nice place to stay & good location for where we wanted to go. The hotel was under renovation so a bit messy. The front desk staff was very kind & helpful. We checked out & forgot clothes in the closet. Called, turned right around & the items had been turned in by cleaning staff & was waiting for us at the front desk to pick up…thank you.

Friends

10/10

Exceptional

11 Jun 2026

Amber

Great staff!! Nice & clean rooms!!! Very satisfied and highly recommended this hotel!! :)

Family_with_children

6/10

Pleasant

11 Jun 2026

Kumiko

No extra towels or dryer 😢

Family

2/10

Poor

06 Jun 2026

Raúl

.

8/10

Excellent

04 Jun 2026

Nancy

Clean room.

Family

8/10

Excellent

03 Jun 2026

Claudia

This hotel is our family’s usual place when traveling to Holland, Michigan. We love everything about—from the room itself, the staff, the complementary breakfast, the outdoors and the pool area. However, this trip wasn’t as pleasant during our stay at the hotel due to the out-of-order pool/hot-tub. Overall, it was a nice stay and would recommend to anybody!

Friends_and_family Family

2/10

Poor

01 Jun 2026

derek

Room was filthy. Staff was uncooperative.

Family

4/10

Poor

26 May 2026

Joy

I was not told when I reserved it that the place was under renovation. The suite I reserved was unavailable when I checked in due to renovations. I was disappointed. When checking in there were stains on the comforter and spilled something running down the wall by the bed. Was not too thrilled with the place at all.

Partner

4/10

Poor

26 May 2026

Justin

The room i stayed was ok the coffee maker didn't work and the staff were ok not great

Friends_and_family Family

4/10

Poor

25 May 2026

Maria

First night, our fridge didn't work. Our sheets wete dirty and ripped. They didn't do our rooms until I had to go downstairs and asked. We had little kids so obviously it was hard to keep them quiet and still. We were told to be quiet or we would need to leave. 1st of all they placed us on 3rd floor. Which they knew in advance we had kids ages 1 and 5. We were not the only ones who had kids and or pets. And we never complained because as parents we know its hard to keep kids still or not make noises. So overall it wa sa bad experience. Never staying here again.

Family_with_children

4/10

Poor

24 May 2026

Danielle

The rooms were old. There was an outside door to our room that wasn't even functional. Not very clean.

Friends_and_family Family

4/10

Poor

21 May 2026

Cindy

Carpet & couch in room had stains. Hot tub was broken & that was the main reason for staying here.

6/10

Pleasant

15 May 2026

Jose

Room was clean. Staff was great. Hot tub was broken

Self

10/10

Exceptional

11 May 2026

Linda

Love this property. Always clean and great staff

2/10

Poor

10 May 2026

Dulyer Catalina

The guy at the front desk horrible services his name is Matt, a big spider in the bed, smells terrible, swimming pool close because there’s no one to clean it, I reserved two double queens and they give me a king size because they’re not clean rooms. Avoid the hotel.

Family_with_children

6/10

Pleasant

10 May 2026

Olivia

Easy parking, the bed was quite uncomfortable and hot tub was broken. Overall decently good stay, staff was amazing.

10/10

Exceptional

09 May 2026

Carma

Hot tub was not working and pool was terribly cold! My room was great but second room had a tub that would not drain and a broken microwave. These were reported at checkout. Also knowing the second room had not been remodeled yet too. Breakfast was great! Staff was also great!

8/10

Excellent

09 May 2026

Debra

Hot tub was broke, good location

2/10

Poor

09 May 2026

Tyrone

We got the room with fire place. Come to find out the fire places dont even work. I would have not even got it. So spent all that money and didnt enjoy it. We needed more body a nap and was told they have non. It was a complete waste of money. Oh then the hot tube was broken as well.

Partner

2/10

Poor

06 May 2026

Jeff

Pool was freezing and hot tub was broke. Breakfast area was small and busy. stayed worse places but will try somewhere different next time.

Partner

4/10

Poor

05 May 2026

Rebecca

I was very disappointed! Hot tub was working but they said \"the pool is heated\" the pool was colder then the pool room witch was set at 69. Only 2 towels for 4 adults, no regular coffee and the room was very hot so i turned on the air to cool it down and that didn't even work correctly!

Family_with_children

2/10

Poor

05 May 2026

Amy

I NEVER write reviews but…. This place was terrible. Dirty rooms, dirty bathrooms, dirty pool area, breakfast stops serving at 9am- even though it’s advertised until 10am. No hairdryer. No towels. I also had to vacuum my own room and take my own garbage out. Housekeeping never came in our room in the 4 days we were there. The best part of the whole stay was the nice woman who worked in the breakfast area. She was a doll, otherwise, 0/10 would not recommend.

Family_with_children

6/10

Pleasant

03 May 2026

Maria

Place needs to be updated hot tub not working and furniture in room old also smelled a bit like feet in room.

Friends_and_family Friends

6/10

Pleasant

02 May 2026

Jason

It was ok. Nothing more, nothing less. I would come back.

4/10

Poor

02 May 2026

Irene

Our room was clean enough. The toilet was really low and hard to get on and off of. No grab bars. There were no grab bars in the bathroom. The hot tub did not work. The pool was not working the first night. And whenever we complained, they said it was because it was under renovations. We didn’t get a discount or an upgrade, pretty disappointed.

Partner

4/10

Poor

27 Apr 2026

Ann-Marie

Felt like the property was shutting down for renovation that was sorely needed.
The pool was not open nor the hot tub. I was very disappointed, and would not recommend this property to anyone in its current state.
To complicate matters, we had a family emergency that called us away early from our trip and did not stay the second night because of that emergency. A refund is expected for the second night since we did not stay that night.

Partner

4/10

Poor

20 Apr 2026

Resa

Room was not cleaned by maids before we got there. Bed was slept in and not made, dirty towels on the floor, dirty towels in the tub, trash full. Front desk offered to move us to the second floor with a regular tub instead of the jacuzzi. I specifically needed a first floor room, so I asked about having the room cleaned instead. Maid staff had gone home from the day, so I had to change the linens myself and clean up the other person’s mess. The jets on the “jacuzzi” didn’t even work and the drain release was broken.

Partner

6/10

Pleasant

18 Apr 2026

Kelly

Nice people at the desk and breakfast host. Bed was comfy. No pool, room was not that updated or clean… bathroom walls needed mold spots wiped off, stained bedspread.

Friends_and_family Family

8/10

Excellent

12 Apr 2026

Karen

Pool and hot tub down and will be out of commission for quite some time. Would be nice to offer a small discount for this. Room was clean and comfortable. Fair charge for the dog. Plenty of grounds to walk the dog. Unfortunately there was alot of litter around the outside area to walk the dog around.

Friends_and_family Family

2/10

Poor

03 Apr 2026

Tamera

Remodeling. Manager said renovations would be done in May2026

10/10

Exceptional

22 Mar 2026

Michael

They’ve started renovations, but it’s still a really cool spot overall. The pool was decent—definitely seen worse, though it could use a vacuum. The hot tub looked great, but it was unfortunately out of order while they wait on parts.
Staff was very friendly, which made a big difference. One downside was access—you can only enter through the main entrance, and all other doors are exit-only. That was inconvenient, but it seems like something the renovations should address.

Partner

4/10

Poor

14 Mar 2026

Jodie

Room was spacious but not very clean. Pool was closed for repair.

Self

4/10

Poor

09 Mar 2026

Brittany

Front desk staff were amazing but Hutton was closed after I called and specifically asked if it was open the pool was closed the next morning. Dog or cat urine in the elevator for over 6 hours.

Friends_and_family Family

4/10

Poor

01 Mar 2026

Nicole

Room was dirty old and outdated. Went for breakfast and there was nothing left. Like they literally only make it once and once it’s gone they don’t refill anything. Mold on walls in the pool area. Definitely won’t be staying again. Reviews were misleading same with pictures of the rooms.

Friends_and_family Family

4/10

Poor

01 Mar 2026

Rebecca

The room had peeling paint and a stain on the mattress. Vending machines did not work. There was always a bunch of kids in pool splashing and sitting in the hot tub. Our bathtub had not been rinsed out. There was all kinds of bubbles in there. Breakfast was supposed to be served from 6am -9am. We got there at 8:10am. There was only one serving of eggs left and one serving of waffles. When we asked the front desk person she said thats all for today. When we checked out I accidentally left my wedding room on nightstand. We came back in half hour. No one seems to know what happened to my ring. Will not be coming back to this hotel.

Partner

4/10

Poor

27 Feb 2026

victoria

2nd night, one of the adults found a live roach in the room

Friends

10/10

Exceptional

16 Feb 2026

Heather

The room was great the staffs was great. We had a great stay there. We will definitely be back and recommend this hotel to family and friends. Thank you so much for a great stay!

Leisure Partner

8/10

Excellent

15 Feb 2026

Angelie

Location the whirlpool

Leisure Partner

8/10

Excellent

13 Feb 2026

Jasmine

Yes

Leisure Family

2/10

Poor

09 Feb 2026

Dannyell

Filthy

Friends_and_family Family

6/10

Pleasant

08 Feb 2026

David

The bed was comfortable and the breakfast was good. But the hot tub was broken and there were two people in the pool getting to know each other...very well.

Leisure

8/10

Excellent

31 Jan 2026

ermelinda

It was nice

Partner

8/10

Excellent

26 Jan 2026

Jeremy

Very helpful staff

4/10

Poor

26 Jan 2026

Deanna

Very disappointed that the hot tub was not working. I booked this room after reading the reviews. A few guests were disappointed that the hot tub wasn’t working just a few short weeks ago the hotel commented that was up and running. That was absolutely a lie. Hot tub was never fixed. The “heated” pool was freezing and not warm at all.

Friends_and_family Family

4/10

Poor

18 Jan 2026

Valerie

Never provided enough towels for people swimming. Our trip to the pool/hot tub was cut short by a couple clearly on drugs.
When asked if they were going to cook more food on sat AND sun morning(1.5hrs BEFORE breakfast ended and multiple people waiting) we were told “it ends soon what’s the point”
Should’ve known it was the wrong place for a weekend getaway when we were charged in full at the time of check in.

Friends_and_family Friends

10/10

Exceptional

15 Jan 2026

Valerie

They were nice and clean great value for the money

Friends_and_family Family

10/10

Exceptional

09 Jan 2026

Joanne

Needed a break from Michigan grey January weather. Had a little “staycation”. The pool was warm and hot tub was hot. Workout room (though small) - all the machines worked. Free breakfast was adequate. Parking safe and located in a great location with restaurants and shopping nearby. Would stay again.

Partner

10/10

Exceptional

09 Jan 2026

Randall

Quiet and spacious room, nice swimming pool

Friends_and_family Family

8/10

Excellent

04 Jan 2026

Kathleen

Nice staff, decent room.

Leisure Partner

8/10

Excellent

03 Jan 2026

Amy

Hot tub was nice and pool was good but short on towel's. Over all a good stay. Bed's a little stiff and the coffee pot in room didn't work and the main coffee was not great. But breakfast was good.

Leisure Family

6/10

Pleasant

01 Jan 2026

Thomas

The pool was not heated it was freezing

Partner

4/10

Poor

30 Dec 2025

Kristen

Staff was rude refused to do room keeping and I was there for a week hot tub was broken most of my stay pool was not heated after 7 pm

Leisure Family

6/10

Pleasant

27 Dec 2025

jeff

Room was clean and property was also in good order. The pool and hot tub got the spot. They did offer a free breakfast which consisted of bread, cereal, yogurt, pancakes, biscuits and gravy. They barely had enough biscuits and gravy when when gravy was gone desk person refused to help.

Leisure Self

2/10

Poor

22 Dec 2025

adelina

Room was not as clean as it should be
The bathroom - neglected
Floors not vacuumed
Sink was rusted

Hot tub was not working
Pool was not clean

Wanted to upgrade to a suite of course I pay for it without complaint and could not even manage to do that either ??? Will Not be returning.

Business_and_leisure Partner

10/10

Exceptional

16 Dec 2025

Bryant

everything was great, it always is

Friends_and_family Family

2/10

Poor

14 Dec 2025

Travontae

I came from out of town and booked a week in advance and I was not informed the hot tub was not working. Also in my room one of the smoke detectors were hanging down from the ceiling, fire place didn’t work, a couple lights in the room didn’t work, during breakfast they ran out of food which you pay the fee in for continental breakfast, that we didn’t enjoy.

Friends_and_family Family

6/10

Pleasant

14 Dec 2025

Miranda

Fell because they didn’t shovel and put salt on the ice. Dirt in the bottom of the pool and hot tub was out of order. Didn’t make enough breakfast so when we went down they were out of eggs and sausage. There was a leak in the room so they had a bucket in the lobby collecting the water.

Leisure Family

10/10

Exceptional

08 Dec 2025

adelina

Great place to stay

4/10

Poor

04 Dec 2025

Chris

$10 if I lose my digital key. Uncalled for, it’s a plastic card

4/10

Poor

27 Nov 2025

Victoria

Pool wasn’t working. We specifically picked a hotel with a pool. Tv had a screeching sound in our first room. So we had to change rooms. In the second room the floor in the bathroom felt like you were going to go thru it. Definitely wouldn’t stay here again when there are so many other options near by.

Friends_and_family Friends

6/10

Pleasant

24 Nov 2025

Martha

This stay was much better than the 1st bc bad manager was gone. Matt and Lynn are great staff as well! This room started out cleaner but there still wasn’t any housekeeping done in the week we were there. Bushes overgrown over sidewalks not cool when walking w kids holding your hand- no room. The pool was actually clean this trip and warmer than it was in the summer. The bed was very uncomfortable but the size of the room was great.

Leisure Family_with_children

10/10

Exceptional

24 Nov 2025

James M

everything was just so!

6/10

Pleasant

22 Nov 2025

Corey

Staff was great.. they could use another repair man...other than that it was clean and nice

8/10

Excellent

19 Nov 2025

Stephanie

My mom and I had a great experience. The pool and hot tub were very clean. Their patio setup is nice and relaxing. The morning breakfast was good. Staff is laid back and easy-going going and friendly.

Friends_and_family Family

10/10

Exceptional

17 Nov 2025

Kevin

Very nice experience. Friendly staff.

Partner

10/10

Exceptional

17 Nov 2025

Olivia

Room was gre

2/10

Poor

16 Nov 2025

leslie

the entire room had cockroaches and we checked out immediately after seeing the roaches. this room was disgusting, management is useless, expedia neglects to inform of possible issues, everything about the place is pitiful. it’s been months since and they won’t give us a refund for a place we did not stay at due to “company policies”. Who will stay in a hotel with a bug infestation? let alone pay for it?? I’m absolutely baffled at the lack of communication and concern on both expedias behalf and the hotels.

Leisure

10/10

Exceptional

15 Nov 2025

Eric

Loved our room

Friends_and_family Family

2/10

Poor

12 Nov 2025

Cindy

I haven’t been able to check in yet. I’ve been here for 30 mins. Bell ringing and phone called w no one showing up. Not sure when someone will come up front.

Leisure Partner

4/10

Poor

12 Nov 2025

Patricia

Not so much dirty but property is SUPER outdated and not fond of folks living there FULL time…it’s a cause for “their friends” hanging around and giving vibes to guests of feeling unsafe.

Leisure Self

6/10

Pleasant

11 Nov 2025

Rhonda

No ocean view implied
Fireplace didnt work, carpet dirty, had to ask for towels twice. We went down for breakfast and there were no eggs or sausage. The lady, although kind, said she'd work on it after taking care of a customer so we went upstairs for 5 minutes and when we came down the area was closed coffee was terrible and weak

Leisure Partner

8/10

Excellent

10 Nov 2025

Irene

The room was clean. Bathroom had broken tiles on the floor but was still clean. You could tell it was an older hotel. But they still kept it clean.

Partner

2/10

Poor

09 Nov 2025

Bailey

This hotel was very outdated. There were visibly signs of ware, hairs within the beds, stains on carpet and furniture. The overall rating of a 3.9/5.0 is extremely misleading. Spend the extra money and go a neighbor hotel.

Leisure Family

10/10

Exceptional

09 Nov 2025

Rosemary

Very clean and the bed was so comfy. The location is also great because it is in a central location near stores and restaurants. I would definitely stay again.

Leisure Partner

2/10

Poor

08 Nov 2025

Leonny

My experience was absolutely unacceptable from the moment I arrived. There was urine inside the elevator, and the room itself was in terrible and unsanitary condition. I didn’t even stay for ten minutes, as it was impossible to feel safe or comfortable there.

On top of that, the property charged my card even though I had already paid in full through Expedia. This is completely unacceptable and should be investigated. I strongly believe this place should not be listed on Expedia’s platform, and I would not recommend it to anyone.

Business_and_leisure Family

6/10

Pleasant

03 Nov 2025

Lisa

We booked ahead saying there would be four people and a dog when we got to the room there was two towels. They only provided decaf coffee for 2. The bed was very uncomfortable. The pool and hot tub were good.

Leisure Pet

4/10

Poor

03 Nov 2025

Bradley

The property is in need of updating and repair. I reserved a standard King room. When we arrived we were put in a handicapped king room that was not clean. Bed sheets were stained, bathroom was filthy with drywall deterioration.

Went to the front desk and explained the situation. Received a standard king room that was in better shape but the bathroom was not up to good standards and had poor drywall patches. We won't come back.

Leisure Family

2/10

Poor

02 Nov 2025

Christina

The room smelt musty. Last night i was woken at 1:30an to very loud music that rattled the walls, people were very loud, kids running up znd down and down the hall. We were right by the steps on the 2nd floor. The registration desk/ office was right by the steps. 100% sure everyone could hear the music. And 0 breakfast was out.

Partner

4/10

Poor

02 Nov 2025

Casimer

Shower was unsanitary and the sink in the room had a weird yellow crust around the faucet management tried checking someone into the room halfway through the stay had to argue to prove I was supposed to be there

10/10

Exceptional

31 Oct 2025

Kathleen

Very pet friendly, & clean.

Friends_and_family Family

8/10

Excellent

30 Oct 2025

Jamie

Good place to stay for the price.

6/10

Pleasant

30 Oct 2025

THOMAS

A bit run down, but nice for the price

10/10

Exceptional

29 Oct 2025

linda

Everything was nice, but they did not refill breakfast and there was an hour left to serve

Partner

6/10

Pleasant

29 Oct 2025

Corey

It needs a little cleaning up, its definitely not as nice as it was when it was Best Western.

Leisure Pet

6/10

Pleasant

28 Oct 2025

Geoffrey

Safe budget hotel with helpful staff, but the room cleanliness and deferred maintenance of the building in general and the rooms in particular are the downside. During my last stay I noticed dried snot on the shower wall and a used tissue in plain view next to the nightstand. Upon closer examination, the waded-up tissue had a layer of dust on top of it. The provided breakfast is decent, but the selection is somewhat limited.

Business Self

8/10

Excellent

27 Oct 2025

Edward

Went as a couple for business trip, with animal. Very nice and respectful

Partner