Name: Comfort Suites New Bern near Cherry Point
Address: 1006 Old Cherry Point, New Bern, 28560, US

10/10

Exceptional

13 Jul 2026

William

Free breakfast

Family_with_children

10/10

Exceptional

12 Jul 2026

Hazel

Greeted by front desk very professional and accommodating. The room was very clean. I didn’t care for the breakfast; the eggs were sitting in a pool of water and only one waffle maker which everyone was trying to make their own. Left without eating

Partner

8/10

Excellent

09 Jul 2026

Francisco

Good for the price

4/10

Poor

22 Jun 2026

Julie

Not a great experience- we will not return. Location of property not where we expected- would select a room located in town with walking distance to shops and sites next time. Access to property difficult.
Climate control of overall property hallways and room had a damp feel in the air. King bed was lumpy. Toilet ran extremely slowly after a flush and was basically non-functioning - ick. Use of first floor public restroom as a back up was equally disappointing as that area was filthy - no one had cleaned the space in quite a while. Elevators doors and walls were dirty, too.
Breakfast was disappointing wuth watery eggs, floppy hash brown patties and dirty coffee station area (good coffee, though- one highlight). Waffles looked good but this was unhelpful to a gluten free diner😒

Partner

10/10

Exceptional

13 Jun 2026

Jacina

It was very clean and the beds were very comfortable. I definitely enjoyed the spa tub!!!

Friends_and_family Family

8/10

Excellent

02 Jun 2026

Daniel

Breakfast was very slow and standard,

Self

6/10

Pleasant

27 May 2026

Kenneth Lee

I was disappointed that the pool was not available. At this time of year it would be nice to cool off at the end of the day.

Self

6/10

Pleasant

11 May 2026

Gabriel

Expedia says the pool is closed until may 1st but here it is after may 1st and we’re here on the 11th and the pool is closed for renovations…..

6/10

Pleasant

11 May 2026

Robert

I was somewhat satisfied with the stay. I was disappointed. The pool was not working. It was completely empty and one of my mornings. They did not serve a hot breakfast because apparently the server did not show up for work.

Self

10/10

Exceptional

25 Apr 2026

Annette

Nee facility and breakfast was good

Family

10/10

Exceptional

20 Apr 2026

Shyterra

I had a clean room, Staff was amazing!

Self

10/10

Exceptional

05 Apr 2026

Robin

There is road construction on the main road.

Partner

6/10

Pleasant

23 Mar 2026

Julie

Staff very pleasant. Indoor pool closed for season. Great location. Breakfast was fair. Not quite as a selection as other properties. No full length mirror in room.

Self

10/10

Exceptional

09 Mar 2026

Angie

Convenient location. Nice, clean hotel. Breakfast was disappointing as the waffle maker was broken, the eggs were rubber, and minimal options otherwise. Staff were all friendly.

Self

10/10

Exceptional

04 Mar 2026

Matthew

Clean room nice shower friendly staff

Friends

6/10

Pleasant

26 Feb 2026

Kim

Room was fine. Staff was friendly and courteous.

Partner

10/10

Exceptional

22 Feb 2026

Anita

Front staff

Friends_and_family Family

10/10

Exceptional

10 Jan 2026

Marie

Great place. Room was very clean and comfy bed. Ample parking and good complimentary breakfast

Partner

4/10

Poor

07 Jan 2026

Tiffany

Honestly it’s nice in the lobby but as soon as you get off the elevator it stinks and the room smelt of cigarettes. It’s out dated and when checking the bed it was dirty. The sheets were changed but if you slide the mattress there’s literally hair, dust and dirt.

Leisure Partner

6/10

Pleasant

05 Jan 2026

William

Some cleanliness issues in the bathroom, and limited breakfast.

Leisure Family

8/10

Excellent

04 Jan 2026

Nitara

Ev

10/10

Exceptional

02 Jan 2026

Charles

Room was great and very convenient to my Brothers house

Business_and_leisure Partner

6/10

Pleasant

28 Dec 2025

Georgie

everything was fine until we woke up this morning no hot water and had eight hour ride home. we will stay again but will ask about the water just because it very lose to were we want to be.

Friends_and_family Family

10/10

Exceptional

21 Dec 2025

Jessica

Construction outside of the hotel made it a little hard to get to. Hotel room was clean, staff friendly. Would stay again.

10/10

Exceptional

21 Dec 2025

katrice

Yes the room was spotless

Family

10/10

Exceptional

19 Dec 2025

Diane

The staff was super friendly. Frome check in to check out the front desk staff was always so kind and always greeted me when coming and going. Check in was super easy. I would stay again because of the front desk staff. They are the best!!!!!!

Friends_and_family Family

10/10

Exceptional

19 Dec 2025

Craig

Nice hotel, great staff!

Business

8/10

Excellent

12 Dec 2025

Ronald

The place was ok. A little dirty and noisy

Leisure Family

10/10

Exceptional

11 Dec 2025

Vicki

Nice room, great breakfast.

10/10

Exceptional

10 Dec 2025

Shanette

The rooms look good the staff was wonderful

10/10

Exceptional

05 Dec 2025

Lawrence

Courteous and clean

Business Pet

10/10

Exceptional

21 Nov 2025

CRIS

Everyone was fabulous, room was great

Business

10/10

Exceptional

17 Nov 2025

Victor

the receptionist was so very helpful and courteous She should get a big raise

Friends_and_family Family

4/10

Poor

13 Nov 2025

Carolyn

No comment.

Leisure Family

8/10

Excellent

10 Nov 2025

Natalie

Staff was nice

Friends_and_family Family

8/10

Excellent

10 Nov 2025

robert

Construction was annoying. Internet was bad

Friends_and_family Family

10/10

Exceptional

05 Nov 2025

George

The staff was very helpful and the room was wonderful

10/10

Exceptional

30 Oct 2025

Bridget

Room very comfortable spotless, I felt confident enough to use the bathtub.

Partner

8/10

Excellent

26 Oct 2025

Richard L

Staff great
Great room
Great breakfast
Indoor pool

Leisure Self

10/10

Exceptional

11 Oct 2025

Rodger

very nice

Self

4/10

Poor

06 Oct 2025

sandra

all seemed clean but the smell of disinfectant was extremely overpowering, through out. And sadly for this location there is a LOT of road construction which made it tricky to navigate in and out of the hotel.

10/10

Exceptional

05 Oct 2025

Weddie

Staff was very engaging and friendly with a smile.

Leisure Family

4/10

Poor

09 Sep 2025

Daniel

I’d like the condition of the room, it was clean and very well taken care of.

The hotel in my opinion is an old rundown mess. There was leaky ceiling spots above the pool with plaster coming off the ceiling and the pool heater was broken. The water was ice cold.

I was there for the bike ride in new Bern and I’m glad for the convenient location, but I just think the condition of the hotel

There was also a blue flashing light outside my window, when I brought it up to the desk personnel, she said she knew about it, but didn’t know what was wrong with it.

So no one was doing anything to fix it.

Leisure Self

10/10

Exceptional

04 Sep 2025

Shawne

I overall enjoyed my stay

Self

6/10

Pleasant

04 Sep 2025

Brenda

Decent but rundown. Not the cleanest. We got a screw in our tire as there was construction.

Leisure Partner

10/10

Exceptional

03 Sep 2025

Martin

Clean

10/10

Exceptional

31 Aug 2025

Mary

The staff were very nice.

Leisure Family

10/10

Exceptional

29 Aug 2025

Lania

Great job

Leisure Family_with_children

8/10

Excellent

21 Aug 2025

Carolyn

Spacious room

King room was spacious. Good bathroom counter space. Bed comfortable but too high. Breakfast was same food all 3 days we were there. Lots of road construction around the hotel. Location close to downtown New Bern.

Partner

8/10

Excellent

18 Aug 2025

BARBARA

There was lots of construction in the surrounding area. Also, I didn't think it was a particularly nice area. The breakfasts were very good with a good variety from which to choose. The hotel was clean. My biggest complaint was the toilet! It was the height of the ones in a kindergarten! It was so low that I had to grab the sink to get up. I am 78 but I don't have this problem. The attendant said that the handicap rooms have higher toilets but there are only FOUR of those. It should be offered up front. That was miserable!

Leisure Self

8/10

Excellent

18 Aug 2025

Ameika

Na

2/10

Poor

16 Aug 2025

Carlene

When I got to the hotel they made me pay a extra $50 I didn’t know I had to pay.. I already paid for my 1 night stay. $170 .. This wasn’t my first time staying at this hotel. In April I stayed at this same hotel and I didn’t have to pay the extra money

Business Family

8/10

Excellent

16 Aug 2025

Herman

I think we need to have turkey sausage sometime

Leisure Family

2/10

Poor

10 Aug 2025

Thomas

Right after checking in, we found a german cockroach crawling on my wife while she was feeding my daughter. We had to change rooms at midnight, and never offerer anything for the inconvenience.

Friends_and_family Family

8/10

Excellent

08 Aug 2025

Tony

Had to ask for new hair dryer. The original only worked on low. Took asking twice to get new towels.

4/10

Poor

06 Aug 2025

Michael

.

10/10

Exceptional

03 Aug 2025

Melanie

Construction going on around facility but excellent in every way they have control over. Great experience 👍👍👍👍👍

Leisure Family

10/10

Exceptional

01 Aug 2025

Ronald

nice City

Friends_and_family Family

10/10

Exceptional

24 Jul 2025

Tony

I like that the property is back from the main road. The staff was very prompt and friendly. I will be staying there again.

8/10

Excellent

14 Jul 2025

Cindy

The staff were wonderful. No complaints at all with any of them. The property needs some updating and the cleanliness was a little remiss. I found a soda can in a corner under a chair that did not belong to us. The beds were also made haphazardly. The neighborhood was a little sketchy but that is no one's fault.

Business_and_leisure Family_with_children

6/10

Pleasant

06 Jul 2025

Greg

Very close to the New Bern downtown area and destinations along the Bern River.

Leisure Partner

10/10

Exceptional

05 Jul 2025

Michelle

M

8/10

Excellent

30 Jun 2025

Jose

Front desk staff was very friendly and great sense of humors

8/10

Excellent

15 Jun 2025

Clarice

The staff were excellent. Difficulty trying to get to the area due to construction in front of the motel. This isn’t a good look for the facility.

10/10

Exceptional

13 Jun 2025

Robert

family wedding

Very good

Friends_and_family Family

8/10

Excellent

12 Jun 2025

Kimberly

The bathroom door hook is missing. Lamp was flickering. Shower knob was very loose. Paint job in bathroom was sloppy. Cranked toilet tank lid. Thermostat for cooling was inconsistent. Seing on temp was more than 4 degrees. Turned on air and it took hours to come on.

6/10

Pleasant

04 Jun 2025

Angela

Average

Leisure Partner

6/10

Pleasant

02 Jun 2025

Janice

Beds were comfortable. Heater in pool was broken and had a ordor and slippery. Breakfast was good. Bathroom was slippery also.

Leisure Family_with_children

10/10

Exceptional

31 May 2025

Sue

The property and staff were wonderful. Would definitely stay again.

Leisure Family

10/10

Exceptional

28 May 2025

Elizabeth

Enjoyed our stay

6/10

Pleasant

24 May 2025

Verified traveler

Room 422

The staff, excellent! Chef’s kiss to the staff! Hotel rooms need upgrades. Dump the carpet it looks disgusting and install LVP flooring. Shower mat was worn, looked dirty (We had shower shoes so used those in the tub).

Friends_and_family Friends

10/10

Exceptional

16 May 2025

James j

Front desk clerk Loise I think is her name was wonderful sweet as a peach.Made sure I was well taken care of.

Self

10/10

Exceptional

12 May 2025

Jay

Front desk clerk very up bet, awesome service, Room very nice. Also staff very helpful,In exercise room.had a little hard time working on stepper, fixed . Water in exercise room nice and cool Pool nice , not heated but not ice cold . Room warm in pool area. Would differently come back. 😀

Leisure Partner

8/10

Excellent

11 May 2025

Lucy

Nice rooms, good breakfast,

Leisure Family

8/10

Excellent

05 May 2025

Robert

the building was very nice and modern .

Leisure Family

8/10

Excellent

28 Apr 2025

Brian

Nice facility and friendly staff. Disappointing hot water

Business

10/10

Exceptional

28 Apr 2025

Wayne

My reasoning did not have anything to do with the hotel or staff but the construction material that was across from the hotel!!!

Leisure Partner

10/10

Exceptional

27 Apr 2025

Athena

Fantastic hospitality, and great guest service!

Excellent guest services breakfast was delicious and plenty!!! Rooms were clean and officially stocked! Anything you need you ask someone and they will give it to you whether it be more towels, another pillow, etc.

Friends_and_family Family

2/10

Poor

24 Apr 2025

Dennis

please help me, to help you, it you stay there ask

the toilet runs all the time when you flush it, there was no chair at the dest, i had to do i i I had to do my paperwork on the bed and sit on a table, no chair in the room, i ask the front desk can i get a veteran discount, she said it was to late because it was payed for, and i ask for a handicap room , i do understand but i only could walk not to far, the room was on the floor at the end of the floor. The toilet kept running after you flush it, it was hard to take a shower because i couldn’t pick up my legs to get in.

Friends_and_family Friends

8/10

Excellent

20 Apr 2025

Robert

Honestly I was a little disappointed with this comfort inn. Our room was not cleaned very well at all, we found several stains and stuff that were not cleaned in the bathroom. We also found several things falling apart in our room. I also found a second floor rug threshold that was coming up off the carpet making it a tripping hazard next to the elevator. Our biggest disappointment however was the fact that we took our grandchildren with us to be able to swim in the pool, as that is their favorite thing to do on our getaways. The pools heat pump was broken and not working. There was a sign on the pool door telling you this, but the pool was completely unusable. I understand that repairs happen, but we were never informed of this at check in or we might of found another hotel. My grandkids were heartbroken not to be able to swim! The lady at the front desk said it had been broken for awhile and the part was on order, but they were not sure when it would come in. We were not even offered a discount due to the inconvenience! This was not at all like most comfort inns that I've stayed at. It's a little off the beaten path, so it feels like it doesn't get a lot of business. Therefore they've given up on the upkeep of the place. The good part was that the staff was VERY friendly and helpful with every thing needed. A-plus rating for the staff.

Leisure Family_with_children

10/10

Exceptional

19 Apr 2025

Tammy

Be aware

The only thing I can say that would be of any help to all is if your not paying with the card you used to hold the reservation, make certain to present the payment you want used at check-in. They ran charges on the wrong card now I have a hold on that amount on that account

Friends_and_family Family

8/10

Excellent

07 Apr 2025

Uta

Great value for the price!

Very clean hotel for the most part. Friendly staff. Easy check-in. Good breakfast. Decent location (just a lot of highway construction outside, but doesn't effect the noise level in the hotel). The only complaints I would have are that the exercise room wasn't stocked with supplies and seemed very dirty and sticky. The pool heater seems it hasn't been in service for quite a long time which resulted in the pool area also not being stocked and not clean and inviting. Other than that, we had a good stay. Great proximity to New Bern downtown. Definitely a great value for the price!

Partner

10/10

Exceptional

31 Mar 2025

Melissa

Under construction

Business Self

4/10

Poor

30 Mar 2025

Cristy

We booked through Expedia, th3 description and pictures and price was perfect.

We stay for not even 2 hour's before checking out and getting a differwnt hotel.

The room was big but the carpet was rough, stained up and it smelled horrible. The walls were dirty and the paint was chipping off. Hair all over the floor in the bathroom too.

In the pictures it shows a hot tub and pool. The hot tub is no longer there and the pool was only 56°because the heater broke. This is not stated online through Expedia at all.

Overall horrible

Leisure Family_with_children

8/10

Excellent

27 Mar 2025

Brian

Property good. Staff slight off. Showed up and had to wait 15 minutes for a front desk person

Leisure Family_with_children

8/10

Excellent

25 Mar 2025

Daniel

Great trip.

10/10

Exceptional

23 Mar 2025

Diane

The highway construction is a mess but that is not something that the hotel can do anything about. Staff was great.

Business Self

8/10

Excellent

10 Mar 2025

Adam

Average stay

Room and accommodations were about average. Nothing to brag about or complain about.
The lady who checked me in was very friendly and made some good recommendations for local restaurants. I would stay here again if in the area.

Business

6/10

Pleasant

10 Mar 2025

Akihiko

I liked the bathroom. It has a plenty of space.

8/10

Excellent

19 Feb 2025

Virginia

Stayed with my daughter and 2 grandsons (1 & 2). No cribs. Hardly any tv channels. Otherwise staff was fantastic. Good variety for breakfast. Clean room.

Leisure Family_with_children

2/10

Poor

17 Feb 2025

Diane

The room was nice. The area around the hotel looks like a war zone because of construction. Not their fault, I realize, but they are responsible for the following. No hot tub even though it’s shown on website. Staff said, “those are old photos”. Took about 10 minutes to get even warm water in shower. Complimentary breakfast was a bust. We were there at 9 (ends at 10), no food, no coffee. 1 person in the kitchen. Poor woman was working so hard. But again, nice room, but we won’t be back.

Leisure Partner

8/10

Excellent

06 Feb 2025

Angie

Slick tiles need strips in handicap restrooms

Business Self

8/10

Excellent

04 Feb 2025

Kim

Great breakfast. Friendly staff.
Room was not cleaned after first night.