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Best Western Plus Chateau Inn Sylvan Lake

Red Deer-AB · Canada

5027 Lakeshore DriveView location

8.8/10Excellent1,000 Reviews
Cleanliness9.4/109.4
Service9.0/109.0
Comfort9.2/109.2
Condition8.8/108.8
Amenities8.8/108.8
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  • Business hotels

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Best Western Plus Chateau Inn Sylvan Lake

On the beautiful banks of Sylvan Lake lies Best Western Plus Chateau Inn Sylvan Lake, the perfect destination for a getaway to the great outdoors.

Located just 90 minutes between Calgary and Edmonton, guests of the Best Western Plus Chateau Inn Sylvan Lake enjoy a number of amazing destinations, including the nearby aquatic center, Wild Rapids Waterslide Park and the serene Sylvan Lake, a popular Alberta lake known for sunbathing, swimming, water-skiing and scuba diving in the amazing summer months.

Travel a bit further and guests can find a number of shopping, dining and entertainment options, with Westerner Park, Lakeside Go-Karts and Mini-Golf and Sylvan Lake Park adding to the great events, such as 1913 Days, Sylvan Lake Pond Hockey and Shake the Lake.

After a fun day at the lake or around town, nothing beats the quiet comforts and rich amenities of Best Western Plus Chateau Inn Sylvan Lake.

Read more about this hotelShow less

In addition to the plush beds Best Western is known for, guests can start the day with a complimentary full breakfast, a workout at the fitness center and a soak at the indoor swimming pool and hot tub - then use the guest laundry, business center and free wireless Internet access to make it really feel like home.

Ready for relaxation, an unbeatable value and a memorable stay? Make a reservation at the Best Western Plus Chateau Inn Sylvan Lake today and save!

With a stay at Best Western Plus Chateau Inn Sylvan Lake in Sylvan Lake, you'll be within a 10-minute walk of Sylvan Lake and Sylvan Lake Provincial Park.

This hotel is 0.5 mi (0.7 km) from Lakeside Go Karts and Mini-Golf and 0.5 mi (0.8 km) from Sylvan Lake Marina Bay. Make yourself at home in one of the 72 air-conditioned rooms featuring refrigerators and microwaves.

37-inch flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include desks and coffee/tea makers, as well as phones with free local calls.

Featured amenities include a business center, express check-out, and complimentary newspapers in the lobby. Event facilities at this hotel consist of conference space and meeting rooms. Free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
Business facilities
Banquet facilities
Accessible facilities

Check-in and check-out

Check-in from 4:00 PM
Check-in until anytime
Check-out until 11:00 AM
Minimum check-in age 18

Hotel policies

No cribs (infant beds) available Professional property host/manager Pets not allowed Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Chain Specific Standards
Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
Essential Travel
Essential workers only - NO

Important information

  • You need to know
    • For details on Best Western's privacy policy, visit www.bestwestern.com/privacy.
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards; cash is not accepted
    • This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
  • Minimal age
    18
  • Spoken Language

    English

Nearby attractions

Sylvan Lake 0.4 km / 0.3 mi
Sylvan Lake Provincial Park 0.5 km / 0.3 mi
Lakeside Go Karts and Mini-Golf 0.9 km / 0.5 mi
Sylvan Lake Marina Bay 0.9 km / 0.6 mi
Landmark Cinemas Sylvan Lake 2.5 km / 1.6 mi
Top O' The Hill Golf Course 4.9 km / 3.1 mi
Lakewood Golf Club 4.9 km / 3.1 mi
Jarvis Bay Provincial Park 5.5 km / 3.4 mi
Cygnet Lake 7.1 km / 4.4 mi
Alberta Springs Golf Resort 16.2 km / 10.1 mi
Summerland Leisure Park 21.1 km / 13.1 mi
Treehouse Indoor Playground 21.3 km / 13.2 mi
Gameland Laser Tag & VRcade 21.3 km / 13.3 mi
ACE Casino Red Deer 21.4 km / 13.3 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 72
  • Number of floors (main building): 4
  • hotel
  • Small pets allowed (under 5 kg)Extra charge
  • Wheelchair-accessible
  • Car parkExtra charge
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Late Check-outExtra charge
  • Wi-fi
  • Laundry serviceExtra charge
Show 20 more facilities & services
  • Air conditioning in public areas
  • Hotel safeExtra charge
  • Lift accessExtra charge
  • SupermarketExtra charge
  • Gym
  • Newspapers
  • Luggage room
  • Clothes dryer
  • Grill/BBQ
  • Banquet hallExtra charge
  • Conference room
  • Meeting room
  • PhotocopierExtra charge
  • Business centreExtra charge
  • Indoor freshwater pool
  • TV lounge
  • Hot tubExtra charge
  • Breakfast
  • Non-smoking establishmentExtra charge
  • Fitness
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

HB

Half Board

Usually includes breakfast and one additional meal.

RO

Room Only

Accommodation only. Meals are usually not included.

FB

Full Board

Usually includes breakfast, lunch, and dinner.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • Room STANDARDRoom • STANDARD • 5 m²ROO.ST-15
    Room STANDARDPhoto unavailable4 photos

    Best Western Plus Chateau Inn Sylvan Lake

    Room STANDARD

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Room size
    5 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    2 × Queen-size bed 150-154 width
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST-15

    Room amenities

    • Cable TV
    • Desk
    • Alarm clock
    • Wake-up service
    • Wi-fi
    • Ironing set
    • Microwave
    • Internet access
    • Radio
    • Direct dial telephone
    • Hairdryer

    Facilities with extra charge

    • Tea and coffee making facilities

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    Best Western Plus Chateau Inn Sylvan Lake

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO QUEEN BEDSDOUBLE • TWO QUEEN BEDSDBL.2Q

    Photos are not available for this room type.

    Best Western Plus Chateau Inn Sylvan Lake

    DOUBLE TWO QUEEN BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2Q

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARD • 5 m²ROO.ST-12
    Room STANDARDPhoto unavailable4 photos

    Best Western Plus Chateau Inn Sylvan Lake

    Room STANDARD

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Room size
    5 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST-12

    Room amenities

    • Wake-up service
    • Wi-fi
    • Microwave
    • Internet access
    • Radio
    • Direct dial telephone
    • Hairdryer
    • Ironing set
    • Alarm clock
    • Desk
    • Cable TV

    Facilities with extra charge

    • Tea and coffee making facilities

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room AccessibleRoom • Accessible • 1 BedroomROO.H6-10
    Room AccessiblePhoto unavailable3 photos

    Best Western Plus Chateau Inn Sylvan Lake

    Room Accessible

    Room photos

    3 photos

    Room overview

    Non-smoking room
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 1
    Bed setup
    2 × Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    Room
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.H6-10

    Room amenities

    • Wi-fi
    • Wheelchair-accessible

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE Accessible-Two Queen BedsDOUBLE • Accessible-Two Queen BedsDBL.H6-2Q

    Photos are not available for this room type.

    Best Western Plus Chateau Inn Sylvan Lake

    DOUBLE Accessible-Two Queen Beds

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible-Two Queen Beds

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-2Q

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE LAKE VIEWDOUBLE • LAKE VIEW • 1 BedroomDBL.LK-2
    DOUBLE LAKE VIEWPhoto unavailable3 photos

    Best Western Plus Chateau Inn Sylvan Lake

    DOUBLE LAKE VIEW

    Room photos

    3 photos

    Room overview

    Non-smoking room
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    LAKE VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.LK-2

    Room amenities

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE Accessible-Queen Size BedQUADRUPLE • Accessible-Queen Size BedQUA.H6-QN

    Photos are not available for this room type.

    Best Western Plus Chateau Inn Sylvan Lake

    QUADRUPLE Accessible-Queen Size Bed

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    Accessible-Queen Size Bed

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.H6-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE QUEEN SIZE BEDDOUBLE • QUEEN SIZE BEDDBL.QN

    Photos are not available for this room type.

    Best Western Plus Chateau Inn Sylvan Lake

    DOUBLE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO QUEEN BEDS NON SMOKINGDOUBLE • TWO QUEEN BEDS NON SMOKINGDBL.2Q-NM

    Photos are not available for this room type.

    Best Western Plus Chateau Inn Sylvan Lake

    DOUBLE TWO QUEEN BEDS NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2Q-NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE LAKE VIEWQUADRUPLE • LAKE VIEWQUA.LK

    Photos are not available for this room type.

    Best Western Plus Chateau Inn Sylvan Lake

    QUADRUPLE LAKE VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    LAKE VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.LK

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE AccessibleQUADRUPLE • AccessibleQUA.H6

    Photos are not available for this room type.

    Best Western Plus Chateau Inn Sylvan Lake

    QUADRUPLE Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.H6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE QUEEN BED NON SMOKINGQUADRUPLE • QUEEN BED NON SMOKINGQUA.NM-QN

    Photos are not available for this room type.

    Best Western Plus Chateau Inn Sylvan Lake

    QUADRUPLE QUEEN BED NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    QUEEN BED NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.NM-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING BED NON SMOKINGDOUBLE • KING BED NON SMOKINGDBL.KG-NM

    Photos are not available for this room type.

    Best Western Plus Chateau Inn Sylvan Lake

    DOUBLE KING BED NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING BED NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE LAKE VIEWDOUBLE • LAKE VIEWDBL.LK

    Photos are not available for this room type.

    Best Western Plus Chateau Inn Sylvan Lake

    DOUBLE LAKE VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    LAKE VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.LK

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING BED NON SMOKINGSUITE • KING BED NON SMOKINGSUI.KG-NM

    Photos are not available for this room type.

    Best Western Plus Chateau Inn Sylvan Lake

    SUITE KING BED NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    KING BED NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KG-NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARD • 5 m²ROO.ST-14
    Room STANDARDPhoto unavailable5 photos

    Best Western Plus Chateau Inn Sylvan Lake

    Room STANDARD

    Room photos

    5 photos

    Room overview

    Non-smoking room
    Room size
    5 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    2 × Queen-size bed 150-154 width
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST-14

    Room amenities

    • Desk
    • Wake-up service
    • Wi-fi
    • Ironing set
    • Microwave
    • Internet access
    • Radio
    • Direct dial telephone
    • Hairdryer
    • Cable TV
    • Alarm clock

    Facilities with extra charge

    • Tea and coffee making facilities

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG-2

    Photos are not available for this room type.

    Best Western Plus Chateau Inn Sylvan Lake

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room TWO BEDSRoom • TWO BEDSROO.2B

    Photos are not available for this room type.

    Best Western Plus Chateau Inn Sylvan Lake

    Room TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Best Western Plus Chateau Inn Sylvan Lake

8.8
Excellent
1,000 Reviews
Cleanliness
9.4 /10
Service
9.0 /10
Comfort
9.2 /10
Condition
8.8 /10
Amenities
8.8 /10
100 reviews shown
8/10
Excellent
15 Jul 2026
Ena
It gets the job done, it’s about as average as it gets. The location is nice if you’re doing the AquaSplash park since it’s right across the street.

The staff was nice - they brought up a Pack n Play after check-in because it unfortunately wasn’t already in the room as requested but they were quick with it.

The pool is very small and gets to be quite busy.

The continental breakfast really wasn’t great, had very few options.
Family_with_children
6/10
Pleasant
14 Jul 2026
debbie
Our room was not cleaned twice, no parking in hotel lot 3 nights out of 4, breakfast staff were quite rude. Hot tub cold multiple times. Children running down the hall at 6am screeching
10/10
Exceptional
14 Jul 2026
Qiong
It’s good!
8/10
Excellent
13 Jul 2026
Komal
The staff should learn how to cope with customers in case there is someone with small infants who needs help and looks for early check in options ....

The lady over the reception didn't even hear the words and rejected me for early check in......they don't care about people and think rules are made for people but people are not for rules
Family_with_children
10/10
Exceptional
13 Jul 2026
Mildred
everything is good but the swimming pool on maintenance we didnt have time to use it.
Family_with_children
10/10
Exceptional
13 Jul 2026
Audrey
Complimentary breakfast was wonderful. There was something yummy for everyone. The room we had which was facing the lake was very comfortable and quiet. Loved the coffee station in our room. We were so happy that they have free parking for their guests. This resort town charges for parking everywhere! Staff was very friendly. We would stay again.
Partner
10/10
Exceptional
13 Jul 2026
Janelle
Great hotel! Great location. First time staying in sylvan lake and didn't realize this hotel is right in the center of everything you need! It was perfect. Would definitely stay again.
Family_with_children
8/10
Excellent
12 Jul 2026
Tracy
Bathroom lighting was horrible as they used a bright blue light not soft lighting
Family
10/10
Exceptional
12 Jul 2026
John
We enjoyed our stay.
Partner
8/10
Excellent
12 Jul 2026
Jorden
Parking lot is very tight for anything beyond a compact car. But staff were amazing and overall hotel is clean and in great shape.
Family_with_children
10/10
Exceptional
11 Jul 2026
Erik
The New coffee (Freud) just awesome
Family
10/10
Exceptional
11 Jul 2026
Michelle
Friendly staff, very helpful!
Room was very clean!
Friends
4/10
Poor
11 Jul 2026
Paul
The only good thing about this hotel was its location. Being close to the lake is a really good perk. Other than that, it wasnt worth it overall. Hotel does not consider my gold membership with hotels.com so no early check in for us. Our bed had a stain which seem to be blood. The staff was condescending when I asked if I were able to check in an hour early- I was just trying to avoid rush hour because we had a lot of stuff. The breakfast room is so tight and crowded. The pool and the hottub was okay, but I do not get why no key was needed on the main entrance door, but you need key to go from pool to the washrooms after the main entrance door. Breakfast were served cold. People in the area (most likely locals) are trash - riding e-scooters right beside the playground, no helmet, doing way more than 30km/hr. Sylvan lake sure has changed. Even the prices, everythings gone up - parking is absurd at $10 per hour. Never coming back to this place.
Friends_and_family Family
8/10
Excellent
10 Jul 2026
June
The facility is a great location, good amenities. The continental breakfast was so so they couldn’t keep up with stocking the items in the buffet. Didn’t have any better? Their store is all around.
I feel the Continental breakfast could’ve been better
Friends_and_family Family
10/10
Exceptional
09 Jul 2026
Donald
Free breakfast
6/10
Pleasant
08 Jul 2026
Karen
The breakfast is terrible. All sugar and fat.
Partner
10/10
Exceptional
08 Jul 2026
Jody
Great stay. Staff were helpful and I have no complaints!
Family_with_children
8/10
Excellent
07 Jul 2026
Danielle
It was good
Friends_and_family Family
10/10
Exceptional
05 Jul 2026
Lisa
Perfect location. Clean and comfortable rooms. Breakfast looked wonderful, but we had other plans.
Family
10/10
Exceptional
04 Jul 2026
John
I've stayed at this hotel many times. It's a great location for the price since you're just across the street from the lake and within walking distance of several bars and restaurants.
Non-touristy dining and shopping options are just a few minutes drive away.
There's now a very nice coffee shop (that also serves drinks in the evening) on the premises.
Breakfast and parking are included in the price, and breakfast is available 7 am to 10 am. There's a variety of items to choose from but I wish the start time was a little earlier and the end time a little later; it's nearly impossible to get around the rush of families and seating is limited (with only a few bar seats available for solo travellers who don't want to take up a four-top).
Self
6/10
Pleasant
04 Jul 2026
B
Full breakfast is a misterm...even just bread was not refilled.
it seems like staff was under instructions not to fill... when empty.
No pototoes on both the days we stayed
10/10
Exceptional
02 Jul 2026
Janice
Great staff and perfect location
Family_with_children
10/10
Exceptional
29 Jun 2026
Thomasina
Room was very clean. Good hours for pool and breakfast. Nice on location convenient store and fabulous cafe. Great location for walking.
Friends_and_family Family
4/10
Poor
28 Jun 2026
Amy
Charged a $30 check in fee and told me after and said they could not remove it. I checked in at 2:30. Very expensive for what it is. You are paying the location.
Friends
6/10
Pleasant
26 Jun 2026
Justine
Overall, we had a pleasant stay. The staff was friendly, welcoming. Breakfast was good, with a nice selection of items.

The mattresses really need to be replaced. They are deeply sagging and provide almost no support, making them very uncomfortable to sleep on. We had back pain when waking up.

As for breakfast, it would be great to see a wider variety of fresh fruit and more lactose-free options. It would also be a nice touch to offer chocolate sauce or chocolate spread for the waffles.

Despite these points, we appreciated the warm hospitality of the staff.
Friends_and_family Family
8/10
Excellent
24 Jun 2026
Patricia
We had a great time with our 10yr old & 1.5yr old. It was very clean and a great little hotel. We loved the pool, hot tub and that we could walk everywhere. We also had a view of the lighthouse and sunsets which was a nice bonus. The staff was super nice and helpful. I was happy the bathroom had a tub for our youngest. Breakfast was simple but good enough for us! They have a little coffee shop attached to the hotel if you’d like a fancier coffee! The only cons for me was that there was no clock in the bedroom and the blankets on the beds were not comfortable for us and thin. I would’ve preferred more of a plush comforter or fluffy duvet. However, we still really enjoyed our stay and will definitely stay here again!
Family_with_children
10/10
Exceptional
24 Jun 2026
veronica
Lake view room, watching the sunset behind the lighthouse. Unforgettable mement.
Family
8/10
Excellent
23 Jun 2026
Sandra
The hotel was good, the walls are fairly thin as we could hear our neighbors coughing/TV. Breakfast trays were all pretty much empty. Guests were having to ask workers consistently for items that were empty.
Partner
10/10
Exceptional
22 Jun 2026
Mary
Staff was friendly. No complaints about breakfast. Kids always enjoy the waffle machine. Convenient location. Good size pool.
Family_with_children
8/10
Excellent
21 Jun 2026
Devin
Great location great service
Family_with_children
8/10
Excellent
19 Jun 2026
Hayley
Had a blast staying here with the kids. The staff was very accommodating and helpful with anything we had asked. Breakfast was great. Lots to pick from. The pool was fun, a little cold but overal a blast
Family_with_children
10/10
Exceptional
17 Jun 2026
Gary
We noticed that everyone at the hotel and in the town were much more friendly and pleasant than everyone in our home province of BC.
Partner
10/10
Exceptional
12 Jun 2026
Wayne
Great experience , staff were very friendly and helpful
10/10
Exceptional
11 Jun 2026
A
.
10/10
Exceptional
10 Jun 2026
Vince
Very nice property, location and staff. Breakfast room with standard
Self
10/10
Exceptional
10 Jun 2026
Kathryn
Very accommodating & helped us when we needed
10/10
Exceptional
10 Jun 2026
Andrea
Clean rooms, wonderful reception I think her name was Ashley who checked us in.Very knowledgeable of the area,recommendation's for eating and where the best place to go for coffee. When we decide to go back to Sylvan lake we will definitely stay
Partner
6/10
Pleasant
08 Jun 2026
Stacey
Hardly any hot water in shower
Friends
6/10
Pleasant
06 Jun 2026
Ricque
We waited 45 minutes to check in because no one was at the desk or anywhere near it. Of course we rang the bell and called several timea. Eventually a very young man came in a panic. The breakfast was super empty. They didnt have much. A few slices of bread, a muffin, some eggs. It was as if they weren't prepared for their guests. But the room was nice and clean. Pretty views.
Friends_and_family Family
8/10
Excellent
04 Jun 2026
Martin
Good location
Partner
10/10
Exceptional
02 Jun 2026
Andrea
Staff was excellent,Breakfast was wonderful..The only thing I’d like to see is there team wear name tags so you could address them properly and also to give kudos
Partner
10/10
Exceptional
01 Jun 2026
Glenn
Largest hotel in Sylvan Lake, it is directly across from the beach areas. Excellent coffee shop (Freude) onsite.
Partner
8/10
Excellent
01 Jun 2026
Marian
.
Family_with_children
6/10
Pleasant
25 May 2026
Michael
Room especially the tub/shower were not clean. Full of someone else’s hair.
Toilet not cleaned.
You set your expectations fairly low for the breakfasts at these sites but this was generally less than others. No real variety, often empty. Only fruit option were apples in the fridge. Maybe consider somewhere else?
Partner
8/10
Excellent
19 May 2026
Izu
Rooms were clean, staff were polite.
8/10
Excellent
18 May 2026
Marianne
The only items I was a bit disappointed was the Breakfast this time, because I traveled often to this location and Breakfast was always good before.
This time the first day the little frying sausages were cooked, not fried, and of course I missed both days the bacon.
The second day they stuffed the old Hashbrowns into the scrambled eggs and baked it.
Not enjoyed this at all.
This time short on many things and people had to wait for rebuilding bread, waffle dough, muffin etc.
Staff tried their best.
Also the air in the Hotel Lobby/Breakfast room, Cafe and Hallways were not good
circulated.
Like I mentioned, the Staff is always friendly and try their best.
Friends
8/10
Excellent
16 May 2026
Yuliia
Room was clean, towels fresh and white, and the lake view was amazing. Staff was polite and explained payment issues clearly. However, multiple charges after checkout were stressful, and I’m still waiting for 2 refunds 5 days later. I was charged almost $1200 instead of $167 + $167 for 2 rooms.
10/10
Exceptional
14 May 2026
Twyla
Good Breakfast great location need stronger coffee in the room they only had light roast
Self
8/10
Excellent
09 May 2026
Vivian
It was fine. Breakfast good. More fruit and brown bread perhaps
Partner
10/10
Exceptional
07 May 2026
Jennifer
Breakfast was fresh, staff were friendly
Friends_and_family Family
10/10
Exceptional
04 May 2026
Alisha
Stayed May 1-4,2026
Room was clean, quiet and great location to walk and enjoy everything on Lakeshore Drive. If you’re looking for a view of the lake it can be blocked by the building straight across.

Breakfast was very busy from 7am-9am often waiting for food to be restocked as well as plates and mugs. Better to go after 9am when there’s no rush.

Overall will book again!
Friends_and_family Friends
10/10
Exceptional
02 May 2026
Mayuka
It was clean and nice. It got busy on weekends.
Partner
8/10
Excellent
26 Apr 2026
Vicki
The atmosphere was welcoming and comfortable
Family
6/10
Pleasant
26 Apr 2026
myrtle
The hotel is in a really great location and staff are helpful and friendly. Breakfast quality was quite poor but did the trick for us. We arrived at the hotel at 3pm and were shocked at the $30 charge for early check in. Check in is at 4. The hotel had very few guests staying that night. Our room was ready for us but not without another $30. We felt our business was not appreciated. It just sent all the wrong messages. The staff were great though and we enjoyed our stay.
10/10
Exceptional
23 Apr 2026
Taylor
breakfast money was fresh hot breakfast. I loved it. stuff were amazing. pool was amazing. room was amazing. had a jet tub in the room. everything worked perfectly and everything was up to date. great fuse and super friendly stuff. couldn't have asked for a better stay. make sure you check out their new coffee bar in their hotel and their little store by the front desk.
Partner
8/10
Excellent
19 Apr 2026
DeAnna
We were impressed with the cleanliness and spaciousness of our room, and the bathroom was bright and clean. The only ‘complaint’ (and not really that) is that the shower head did not provide a particularly strong stream of water.
Partner
10/10
Exceptional
18 Apr 2026
Tim
The hotel was very clean and quiet. The staff were very friendly and helpful as well. Great place to stay with the family.
Family_with_children
10/10
Exceptional
16 Apr 2026
Kimberly
Room was very clean and comfortable. Hotel staff were awesome!
Partner
10/10
Exceptional
12 Apr 2026
Marcel
Everything was great!
10/10
Exceptional
06 Apr 2026
Fidel
Excelente service
Family_with_children
4/10
Poor
05 Apr 2026
Mary
Clean room, staff friendly. Missed having coffee pot in the room and a clock radio.
Partner
10/10
Exceptional
03 Apr 2026
Sanjay
Staff, clean and nice breakfast.
Family
10/10
Exceptional
30 Mar 2026
Jae
It was great stay
8/10
Excellent
23 Mar 2026
Said
The pool door wouldn’t open with the fob so every time you would need to get somebody from front desk. Breakfast was subpar.
Friends
10/10
Exceptional
09 Mar 2026
Robert
I needed a place for 8 hours just to grab some shut eye before my next job. This place was awesome. Quiet, clean and nicely appointed. Also very reasonably plus AND it included breakfast! Staff was super friendly and helpful. Would recommend.
Self
10/10
Exceptional
01 Mar 2026
Susan
The staff were very helpful and friendly. The room was very clean. I loved the in house cafe. We can’t wait to come back!
Family_with_children
8/10
Excellent
24 Feb 2026
Stephanie
Staff were great, breakfast pretty decent
Family_with_children
6/10
Pleasant
24 Feb 2026
margaret
Getting a little dated
Self
10/10
Exceptional
19 Feb 2026
Christopher
Great rooms
Self
10/10
Exceptional
18 Feb 2026
Helen
Great staff
10/10
Exceptional
17 Feb 2026
Colleena
The service from the staff was absolutely wonderful! Was always greeted with a warm smile and a hello. Check in was painless and the lady I had upon checkout was very helpful as we had to check out early due to unpredictable weather conditions. The room and hotel was spotless! If I am in sylvan lake again, I will be staying here!
Business
10/10
Exceptional
16 Feb 2026
Bobi Sue
You have a jet tub that was wonderful. Everything thing was wonderful.
Partner
6/10
Pleasant
14 Feb 2026
Gerry
Didnt realize how old the hotel was, outdated room, not worth 245.00
Leisure Family
10/10
Exceptional
10 Feb 2026
Wei
Clean and quiet room. The staff are friendly. Excellent location, walking distance to the lake.
Leisure Family
2/10
Poor
02 Feb 2026
Shannon
Customer service is extremely lacking. I was double charged on the room and no one is available to talk to me to resolve the issue. They keep transferring you, and hanging up on you.
Leisure Family
10/10
Exceptional
27 Jan 2026
Kelly
Staff was great, spotless room, great breakfast
Leisure Friends
8/10
Excellent
18 Jan 2026
Pattie
It was great options
Leisure Family_with_children
8/10
Excellent
12 Jan 2026
Ray
We’re informed at check in that because very few guests registered that a very limited bagged breakfast of muffin, yogurt , an apple and coffee would be the only menu items available. Breakfast was advertised in part of rental.
Have stayed at several other hotels and they have provided a much fuller menu.
Business_and_leisure
10/10
Exceptional
06 Jan 2026
Dawit
Clean room nice reception welcome.
Amazing breakfast.
Partner
10/10
Exceptional
04 Jan 2026
Jordan
Rooms were very nice. Comfy beds
Leisure Family_with_children
8/10
Excellent
03 Jan 2026
Teri
Check in and check out was super easy. We enjoyed the pool and hot tub. Hotel was clean and quiet. Breakfast is a nice bonus, we got to breakfast 2 hours after it started, I would guess it would be better right at 7 when everything is fresh. If they could add strawberry topping and whipped cream to the waffle station that would be really great! Lots of options available to choose from; waffles, eggs, sausage, tater tots, muffins, toast, oatmeal, cereal, yogurt. Coffee, tea, hot chocolate and 3 different juice options. I would prefer regular scrambled eggs over what was provided which was some sort of eggs with pepper and onions cut into rectangles, I’m not sure if the options are always the same or if they switch them up.
Leisure
8/10
Excellent
03 Jan 2026
Heidi
We upgraded to a jet tub suite only for the jet tub not to work. When we inquired about this we were told maintenance would be around to look at it and when I asked to be charged for a regular room she said management would call me but neither maintenance or management followed up.
Partner
10/10
Exceptional
03 Jan 2026
Dave
Great hotel/rooms , great staff very friendly. Breakfast and pool were great . .walking distance to the lake for skating and sight seeing .
Leisure Family_with_children
10/10
Exceptional
02 Jan 2026
Joleen
Hotel wasn't as busy as it is in the Summer. We could walk to dinner options and the Winter events happening. The coffee shop on site was great and the hotel was well kept.
Leisure Family
10/10
Exceptional
01 Jan 2026
Chris
Clean room; Ashley was amazing, helpful and friendly
Leisure Self
10/10
Exceptional
31 Dec 2025
nichole
Staff were nice and helpful
8/10
Excellent
30 Dec 2025
Nenyo
Breakfast was very limited. I travel a lot and this buffet didn’t meet my average score.
Leisure Family
10/10
Exceptional
30 Dec 2025
Jason
Room was very clean and all staff were fantastic. We will definitely be back.
Friends_and_family Family
10/10
Exceptional
27 Dec 2025
Kirsten
Very friendly staff
Leisure Family_with_children
10/10
Exceptional
25 Dec 2025
Monica
Fantastic clean staff was beat ive seen in any hotel food was fresh rooms spotless pool clean loved this place better then sone best western ive been in! Thankyou
Leisure Partner
10/10
Exceptional
24 Dec 2025
Christina
Great experience from the start front desk was super friendly and helpful! Just steps away to the Winter Village lights show. And room was clean, spacious and comfortable.
Leisure Partner
10/10
Exceptional
23 Dec 2025
samuel
Good
10/10
Exceptional
18 Dec 2025
Sonja
Clean room, friendly staff and I was delighted to have a Christmas tree in my room.
8/10
Excellent
14 Dec 2025
Richard
Breakfest was plentiful but cool to cold.
Leisure Family
8/10
Excellent
10 Dec 2025
Lyneve
Good servuce
10/10
Exceptional
10 Dec 2025
Rey
breakfast was hot and delicious the room was clean and luxurious. Everything was top notch
10/10
Exceptional
05 Dec 2025
Sharlene
Staff were all very friendly and helpful. I really enjoyed my stay.
Leisure Self
10/10
Exceptional
01 Dec 2025
Andrew
Perfect destination for business and pleasure.

Been going to this hotel chain for years, never disappointed.

Regards,

Andrew B
Business Self
10/10
Exceptional
23 Nov 2025
Amanda
Room was very clean, super comfortable bed and pillows, beautiful views, great location for walking and staff at check-in were great, very friendly and helpful.
Leisure Family
8/10
Excellent
16 Nov 2025
Jason
Very clean hotel. Breakfast was great.
Friends_and_family Family

Location & surroundings

Best Western Plus Chateau Inn Sylvan Lake
5027 Lakeshore Drive, Sylvan Lake, Canada

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Best Western Plus Chateau Inn Sylvan Lake

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