La Cartuja

Ecuador , Quito
QUITO, Leonidas Plaza N20-08 y 18 de Septiembre
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50 reviews shown

6/10

Pleasant

25 Feb 2026

Eloise

It’s was cold only a small space heater

10/10

Exceptional

24 Nov 2025

Noemie

Awesome staff, clean rooms, very quiet surroundings, showers with consistent
Hot water

Leisure Self

10/10

Exceptional

08 Nov 2025

shirley

all of the above

Leisure Family

10/10

Exceptional

22 Oct 2025

MICHAEL

The reception staff are wonderful. Everyone is very helpful and super friendly. I am very grateful for the kindness and assistance they gave me. I would recommend this place to all my friends.

Leisure Friends

8/10

Excellent

18 Jun 2025

Eduardo

Amazing experience

Self

10/10

Exceptional

30 May 2025

Wanda

The service is so attentive and everyone exceptionally friendly

10/10

Exceptional

08 Mar 2025

Mohtasham

Hotel is very clean, has extremely helpful and friendly staff. I really enjoyed my time there.

Leisure Self

10/10

Exceptional

27 Feb 2025

Steven

Very nice, well kept neo-colonial house converted to a hotel. Friendly and welcoming staff.

8/10

Excellent

20 Feb 2025

robert h.

Budget pleasant

Basic and spare … Great service

Self

10/10

Exceptional

19 Feb 2025

Scott

Friendly staff, decent breakfast, safe, quiet. It is a bit of a walk from the old town however.

Leisure Self

10/10

Exceptional

17 Feb 2025

Scott

Friendly staff, decent breakfast.

Leisure Self

10/10

Exceptional

30 Dec 2024

Alana

Great stay at this hotel. Beautiful grounds and staff were so helpful!

Leisure Partner

10/10

Exceptional

15 Sep 2024

Dennis

An excellent hotel with an extremely helpful and friendly staff. I would highly recommend this hotel.

Leisure Self

8/10

Excellent

27 Jul 2024

Penny

Very helpful and kind staff and a clean property

Leisure Partner

10/10

Exceptional

11 Jun 2023

Elizabeth

I recommend So highly. From the start before arriving, to during our stay, and ease of check out the service was efficient, friendly, and just fantastic! Rooms clean, bed very comfortable and walking distance to everything a tourist needs.thank you to Patricio and Maria for friendly service and welcome.

Leisure Friends

6/10

Pleasant

23 Apr 2023

Sarah Rachael

Great staff. Would have liked a little more choice for breakfast

Leisure Partner

4/10

Poor

14 Apr 2023

joey

The room was very small I thought it was the size of a large closet

Leisure

10/10

Exceptional

28 May 2019

Verified traveler

Nice small boutique hotel in popular residential area. Close to many restaurants and points of interest.

Leisure Self

10/10

Exceptional

20 Apr 2019

Deirdre

The rooms in the main part of the building are pretty. Clean and nice bathrooms. Hotel is not on a busy street. In walking distance of nice restaurants and bars. Staff all friendly and accommodating to quests needs.

Friends

10/10

Exceptional

13 Apr 2019

Verified traveler

A little oasis of calm in the bustling centre of the new town in Quito

Leisure Self

8/10

Excellent

10 Apr 2019

Carol

Quiet location, friendly staff in old-style hotel

We spent 4 nights here. The staff were excellent and very helpful and friendly and the property, although old, was clean. At first we had a very spacious room but unfortunately we asked to be moved to another room because of noise such as air-con or pump or generator (?) throughout the night. But they moved us without a problem. Otherwise it was pretty quiet at night.

We also found the location to be a little inconvenient as we had to get taxis most of the time to go where we wanted. We had been told by a few people that walking around the streets at night was a bit dangerous, and as there weren’t restaurants close enough to walk to safely, taxis were the way to go.

Partner

10/10

Exceptional

30 Mar 2019

Sabin

Feels like home

I stayed at La Cartuja for a week, while on a business trip. La Cartuja started to feel like home. I talked to all the people that worked there, who would ask me how my day went.

My room was very large with 2 beds and a fake fireplace. The beds were well-made and comfy to sleep on. My room was right next to the lobby, which made it a little loud (buzzers and people in the hallway). The room could also be a little cold at night with the tile floors, so bring some socks and a sweater!

The big bummer was that the Internet didn't work that well in my room. That meant that I often used my phone to hotspot or call abroad.

Breakfast was decent with eggs (made fried/scrambled), toast, fruit, and some yogurt and granola. There was always fresh juice and coffee/tea.

The location was pretty good. The hotel's right next to the Ecuadorian national museum. It's a 15-20 minute walk from the heart of La Floresta and about 10-12 minutes from La Mariscal. The only thing is that it's not super safe to walk at night, so in the evening I primarily got around by taxi.

Overall, a great place to stay when looking for something a little low-key and homey.

10/10

Exceptional

22 Apr 2018

Verified traveler

Conveniently located but in a nice quiet spot with a lovely outlook. The only thing I can fault is that the hot water in the shower was tepid at best.

6/10

Pleasant

28 Mar 2018

Verified traveler

Friendly staff and large rooms

The staff are amazing and will go out of their way to support you. The room was clean and the shower had plenty of pressure and hot water. The location is close to a supermarket and restuarnts but ask for directions

6/10

Pleasant

07 Jun 2017

Mark N

THIS sleepy nice old style hotel, with a nice courtyard was not your typical hotel. 1st they are understaff, they are trying to save money. they have 1 cook who is also a waitress and house keeper. they have a owner who comes over maybe everyday with a baby , sits around and feeds baby and does not work, there are no male security guards at nite. not one. they dont even have cold beer or nice wine for sale. The word on the street is they are some kind of Christian Group with Gods money and running a hotel. I will never stay there again. any christians wanting to stay there well come on down and check in.

6/10

Pleasant

29 May 2017

Verified traveler

Decent, but overpriced for size and value.

Conveniant area to stay. Friendly staff, but the female manager needs some training in customer relation skills. The rooms are tiny, and the rates too high because of that and for what you get.

10/10

Exceptional

07 Apr 2017

Michael

La Cartuja stay

Staff went out of their way to make our stay as comfortable as possible. Helped us out after we were drenched in a Quito thunderstorm.

Partner

10/10

Exceptional

30 Mar 2016

Rebecca

lovely small hotel with good welcome.

I had been awake and travelling for more than 24 hours when I arrived late at night. Once realising google maps wasn't quite accurate and it was a bit further along the road the reception staff greeted me nicely. He knew my name (on the booking I said I would arrive late) and was welcoming, he also spoke some English which is helpful. The room was exactly as in photos, very clean and cosy, the whole hotel was beautifully designed. I believe it used to be an embassy building so has a safe gate at the front. They were happy to store bags after you checkout so you can go site seeing (walkable distance) and helpful with maps and directions/bus routes. The breakfast was a bit minimalistic (eggs some toast a small plate of fruit and coffee tea and juice) probably the only downside.

8/10

Excellent

16 Feb 2016

John B.

Excellent budget choice.

Reasonably close to the tourist precint - a 10 minute walk or a cheap three minute taxi ride.

Rooms comfortable but a bit chilly.

Miguel and the staff were very helpful.

If you need a driver to get you to the sights, ask for Luis.

As this is basically a three star option it lacks the facilities we usually have a higher star hotels. However, for three stars this is pretty good!!!

6/10

Pleasant

21 Aug 2015

Rick

high price, low amenities

The problem was bad wi fi, tv not working, breakfast minimum and I paid more than any hotel in ecuador. Room dated but clean, management friendly.

Partner

6/10

Pleasant

27 Jul 2015

Verified traveler

A nice spot.

Lovely converted mansion with a courtyard in a convenient neighborhood. Overall clean with hot water but spotty wifi. TV screen was small and didn't immediately work (the onsite technician needed to be alerted). Breakfast was delicious. Service was excellent. Next to the foreign consulates.

10/10

Exceptional

11 Jun 2015

Marie

La Cartuja Top Notch!

What a wonderfully convenient neighborhood, close to the big museum and Casa Cultura (a must-do, free admission and really top-notch), and the park with art shows on weekends, three blocks from in-town artesan's market, and close the some of the bigger, more touristy-hotels if you need a \"fix\" in one of their bars. La Cartuja staff outstanding- friendly, kind, completely helpful with everything requested. The rooms just right for the price, and a comfy living-room/library style public area, not to mention the garden. We were only there for three days, and busy all the time, but when we come back Cartuja would be our first choice as a base for a longer visit to the region!

Partner

10/10

Exceptional

11 Apr 2015

Verified traveler

Excellent

It is not an extravagant hotel but who needs luxury anyway.
For the price it is excellent, so is the location and the staff.
Highly recommended.

10/10

Exceptional

10 Apr 2015

Joetalks

SUPER SERVICE FOR THE PRICE

These guys give you a hilton service plus with a 66 motel price jajaja
Nice stay with no hesitate good location

6/10

Pleasant

31 Mar 2015

Sarah

Nice, quiet little hotel in a nice neighbourhood

I stayed at La Cartuja before and after an Intrepid trip, in a 3 different rooms. Room 6 was a double room over looking the street. Big window and a comfy double bed, tv and lounge chair. Shower was good too. Room 8 was a twin room over looking the back garden - nice large windows. In both these rooms the wifi wasn't strong, so if you need to research or work, you'd need to go downstairs to the breakfast area. Room number 2 on the ground floor had the best wifi signal - again, comfortable beds, nice shower with ok pressure and warmth. TV didn't work in this room during my stay. Breakfast is scrambled eggs, toast, a few pieces of cut fruit, juice and tea & coffee. Filtered water is available at all times in the breakfast area. Staff were lovely, and mostly helpful. If my Spanish was better it would have been easier to communicate with some members of the staff. FYI - this area on the weekend is pretty quiet. There is a McDonalds and KFC nearby, and a Sweet & Coffee shop too. Many more food options on the weekdays/nights. Not a lot of brochures on tourist options, ask the staff for their help.

8/10

Excellent

02 Feb 2015

Dela

Excellent value - great location with good price.

I was very pleased that the staff spoke English, as I don't speak Spanish. They sent a driver to pick me up from the airport on my arrival and arranged for him to take me back to the airport for my departure. I was especially pleased to be able to check in right away (at 9am) instead of having to wait until later in the afternoon, which allowed me to sleep off my jet lag. Breakfasts were not fancy but delicious, plenty of hot water for a shower. One staff member gave me a map of Quito and some suggestions on things to do (and how to get there) and places to eat. My only complaint might be the street noise (including occasional sirens) I heard even though I had the room upstairs facing the courtyard. But for my 2-day stay, this was a great choice.

8/10

Excellent

01 Feb 2015

Verified traveler

Very friendly staff

Friendly staff - plus spoke English well which was a bonus!

Went out of their way to make sure I caught a reasonably priced, but safe cab to my next hotel. Then, when the cab driver was unsure of the location they phoned the next hotel to get exact directions. Very helpful.

Room was basic, but the staff and the communal areas made up for it.

6/10

Pleasant

12 Jan 2015

Heather

Nice Clean Hotel but

This hotel is nice and rooms are clean. Staff are somewhat friendly depending on who you are dealing with. I was looking for a laundry and asked the lady at the reception desk her response was 'we don't do laundry service you must go outside the hotel' I said i understood and could she recommend one she responded saying 'just walk outside the hotel and you will find one somewhere'. That was disappointing although later that evening I asked the gentlemen at the reception desk and he gave me a recommendation and an address.

My other problem was late check out. Even for 2 hours extra they will charge you 50% of a one night stay. Disappointed.

I probably wouldn't stay her again myself as I think you can find better bang for your buck as well as better service elsewhere.

8/10

Excellent

12 Jan 2015

Verified traveler

For the price, it's clean, safe, good location, near McDonald's for late night snack, $3 taxi to old town, near market.
Complete breakfast, good, pleasant service.

10/10

Exceptional

17 Dec 2014

Linda

Charming small hotel walking distance to Old Town

We had a lovely stay at this very nice hotel. It was within walking distance of the Old Town, and very close to the National Museum. The decor was charming, and the staff was extremely helpful in terms of telling us where to get various items of interest and suggestions of where to go. The \"continental\" breakfast was basically a full breakfast with eggs, toast, fresh fruit, juice and coffee. Free Wifi too. The room was quiet and clean. We booked this based on good value for the money and on reviews from other Expedia members--great choice!

10/10

Exceptional

11 Dec 2014

Verified traveler

Beautiful, neat, friendly hotel in La Mariscal

Hotel La Cartuja is a wonderful place to stay!!! The hotel has beautiful architecture and wonderful, helpful staff. They served an amazing breakfast, and were always willing to help with calling taxis, general city information, etc. The room was clean, comfortable and spacious. The hotel is located on the edge of La Mariscal, about a five-minute taxi ride from the center of La Mariscal, but I preferred this location to being in the \"heart\" of La Mariscal, and felt very safe.

8/10

Excellent

26 Nov 2014

David

Great Basic Accommodation

Great. Secure.

8/10

Excellent

22 Nov 2014

Joyce

Perfect for the price.

Everyone was so nice and the desk clerk so sweet and helpful. The building, dining room, courtyard and room were simple with almost art deco furniture reminding me of of a European pensione. Very CLEAN! Internet very strong (+ free use of their computer). Cold water dispenser to refill your water bottle; hot water dispenser for tea at-any hour. We went to Cotopaxi for a couple of days and stored our luggage and my laptop (in their office safe) there which was so convenient. The Cultural Museum is a long block away. I felt safe there.

8/10

Excellent

29 Aug 2014

Verified traveler

well located, nice, cosy and calm

it's a real plus to have a quiet and nice hotel in Quito nearby the Mariscal and just in between the 2 main touristic areas of Quito.
The breakfast is just a bit too \"light\" but the rest was just perfect.

Partner

10/10

Exceptional

11 Jul 2014

Verified traveler

charming hotel with excellent internet

we stayed here for three nights and really loved it. It is in a nice neighborhood next to the French consulate. The breakfast was excellent, the staff spoke english and were very caring (we have a one year old child), the internet is really fast and there were no hiccups during our stay, the hot water was good and had really good pressure. The courtyard is really charming. They have a hot water machine so you can make your own tea/coffee any time of of the day.

Family

4/10

Poor

01 May 2014

K Laura

Hot Water Problems

The bedding was tired-looking with old stains still visible. The hot water was barely warmer than the cold. The staff was very kind and helpful.

4/10

Poor

30 Apr 2014

K Laurie

Hot water inadequate

Barely lukewarm water in shower. Bedding looks tired and stained. Staff was kind and helpful.

10/10

Exceptional

26 Feb 2014

Simon

Great stopover in Quito

Two nights spent here either side of a tour. I was impressed with hotel factoring in the location, customer service and price. It may not be the most bling hotel but it has charm and character...

8/10

Excellent

01 Jan 2014

pinktravelgirl

Good location, decent place

According to our tour guide there are much cheaper places to stay but La Cartuja was clean and has a great location (less than a block to the national museum, not too far to Old Town-a $2 taxi ride! And we walked back and forth to Plaza Foch which seems to be THE place to hang out in Quito). I wouldn't walk around the area at night if I was alone, but taxis are so cheap it's not a big concern. They were unhelpful about extending our check out time to 3:00, we paid an extra $10 for the late check out so we could shower before heading to the airport.

6/10

Pleasant

29 Oct 2013

Carlos

Good but too expensive

As far as hostels are concerned, the hotel itself was quite good (opposed to a regular hotel), good room (no central heating for cool Lima), clean, good beds, secure, good \"included breakfast,\" etc. However, it was the most expensive of all of the hostels we used. In fact we discovered a suite hotel a stone's throw away offering more for less money so we were bummed out about what we paid.
The location is problematic: far from the historic downtown and not close enough to the tourist district which still requires a 20 minute walk.
On the positive side re location, the hostel is a 5 minute walk to the giant Casa de la Cultura national museum worth a visit as well as an artisan market, and if you're into American styled fast food (we were not) there's a McDonalds and a KFC a couple blocks away though we enjoyed some excellent meals at the Hilton Colon also nearby.