Name: Socialtel Quito
Address: Diego de Almagro N24-16/Luis Cordero, Quito, EC

2/10

Poor

27 May 2025

Vivian

I DO NOT recommend staying at Socialtel Quito. When I arrived, the staff informed me that the hotel would soon be without power. The place felt like a ghost town—nearly empty, with only a few staff members around. None of the listed facilities were available, and breakfast was not offered, despite being advertised.

It was clear the hotel is in the process of closing, yet they are still accepting reservations without warning guests about the situation. The uncertainty and lack of security made me feel unsafe, and I decided to leave after just one night.

Travelers deserve transparency and basic services. This experience was disappointing and stressful. I hope others are warned before booking here.

Leisure Partner

8/10

Excellent

30 Dec 2024

AVIAN

Ok

8/10

Excellent

30 Aug 2024

katty

Nice hotel for the price

Leisure Friends

4/10

Poor

13 Nov 2022

Aparna

Was really looking forward to staying at a Selina property given the positive feedback I had heard from friends. Immediately upon arriving (after a long journey) I found there to be no hot water in the shower. This was not fixed for 24hrs. I also expected the staff to be more friendly/community focused however this was not the case. I was never invited to the whatsapp group even though I requested to be added and ultimately, will never stay at a selina again. Hostels provide a much better hostel experience and hotels provide a much better hotel experience. While Selina strives to be the best of both, it falls completely short of achieving that goal. Note, my friend checked-into this same Selina location yesterday and (a) they gave him the wrong room upon check-in even though his reservation had been made, and paid for, weeks in advance and (b) he also did not have hot water for a day.

Leisure Friends

10/10

Exceptional

07 Jul 2021

Verified traveler

I liked the funky, cool vibe

Leisure Partner

8/10

Excellent

22 Jun 2021

Verified traveler

Cool, hip hotel in a cool part of town.

This is a cool, beautifully designed hotel in a hip part of Quito. They have a lot of tours and activities and really helpful people working there. Breakfast was simple but good. The room was clean, the shared bathroom was clean, and the shower was nice. The coworking space is also great.
The only negative thing is that I didn't get really good wifi in my room. It was enough to send some messages and browse but I had to either go to the coworking space or to the lobby to get faster internet for video calls. I think it may depend on what floor they put you on.

Self

10/10

Exceptional

03 Feb 2021

Verified traveler

Excellent choice in quito.

Big building hotel located in a quote green district in quito. The service is very good, staff efficient and kind. Congrats! 👍

Self

4/10

Poor

12 Jan 2021

Nathan

Bad plumbing and noisy

The staff was very friendly and helpful, that was the best part. The room was nice enough but the water didnt work most of the time (no shower, no flushing toilet, not able to wash hands). There is significant plumbing issues in that building and I was only able to take one \"hot\" shower in 2 days. The bath towels smelled moldy and it did not appear that the room was super clean upon entering (I did my own sanitizing of the room). Also, you can hear a pin drop from outside the room. Very noisy which is typical for Quito streetside rooms but the hallways were very noise and it was hard to relax being able to hear every thing happening in the hallways and even rooms adjacent to mine.

Self

6/10

Pleasant

08 Sep 2020

LaurenVerde

I like the yoga room on the ninth floor with the big windows and panoramic view of Quito. The workspace on the eighth floor is great. I didn’t like that Kelly the concierge once called me a “ho” in the elevator or that I fell into a three hour sleep multiple times after each breakfast. I stopped eating their breakfast and that stopped. Even if the CIA does have a hit on me, that’s not appropriate to cooperate with them. I am actually not a prostitute. I’m a law- abiding visitor in a foreign country. There should be a no smoking policy. My apartment rental was delayed for repairs, otherwise I would Have left sooner. In Quito there are Lavenderias, where someone will do your regular laundry FOR YOU. There were people staying for months in Selina and there wasn’t a washer dryer so they could have the privacy of washing their own clothes. This is weird to me. It’s common here.

Business Self

4/10

Poor

05 Sep 2020

Verde

I liked the yoga room on the 9th floor had a panoramic view of Quito. I liked the 8th floor workspace. There isn’t a nonsmoking policy. I stopped eating breakfast because I felt drugged and passed out for 3 hours after after a series of breakfasts. A staff member called me an expletive once in the elevator.

Business Self

8/10

Excellent

21 Aug 2020

LaurenaVerde

The value. The rooms clean and I switched my room to that with a balcony and great view, and then got a free breakfast upgrade. There’s an awesome exercise room with a panoramic view and ample workspace.

Business Self

10/10

Exceptional

02 Feb 2020

Chirag

Great location

Great location in Quito, really clean and comfortable. Excellent breakfast and really helpful staff.

Self

2/10

Poor

13 Jan 2020

Verified traveler

There was a gas leak at the property and everyone had to be evacuated for many hours. The smell of gas was everywhere and the hostel was not fit habitation, even after they said it was safe to return. I have attempted to contact the manager regarding a refund as we had to change hotels, I still have not received a response and reception is not able to assist me.

Leisure Friends

6/10

Pleasant

30 Nov 2019

Tsvetelina

Run down, chaotic, good location, nice staff

The place is very un down. It has the Selina design at reception and food corner but the rest is nowhere near the Selina standards. The only Selina (out of 10ish) that is really disappointing and I wouldn’t recommend it to anyone. The staff was very nice but during our first breakfast the guys had no idea what is included in the prepaid breakfast and were were told we can only have the Selina breakfast (which is very poor) and American coffee. We asked to pay the difference between this coffee and a cappuccino but my request was firstly denied and was told they cannot make changes. After I insisted, the girl at reception gave permission for me to pay the difference. This day we were given nice fresh juice with the breakfast. Next day the were are told we have a choice of 7-8 different breakfast and any kind of hot drink or juice for breakfast. Definitely the girl knew things better.

My room had absolutely no charm. The bedsheets were with stains, the floor didn’t look clean either. The room had a nice view, next to the bed there were USBs. The showerhead in the bathroom was very unpractical as you need to get wet in order to turn on the water. The toilet was not working properly as well. The walls were very thin and you can hear people chatting in the middle of the night on the corridor.

The burgers in the restaurant were amazing!!

Friends_and_family Friends

4/10

Poor

30 Aug 2019

Verified traveler

Wont stay here again

The lobby looks good as it has a rustic feels but the hotel is old as in like really old. The rooms are NO WAY the ones in the pictures. This is an old hotel that was rebranded. I was really disappointed but good that I only had to stay there for one night and leave early the next day. But the staff were really nice, that somehow makes up for the crappy hotel.

Self

4/10

Poor

13 Aug 2019

Verified traveler

Having stayed at a Selina in Bogotá I was expecting a similar experience. Booked a twin room and it was not much better than a dorm - dirty stained carpet, leaking sink no simple things like bath mat for open shower soap dispenser fillled. Overpriced for what we got which was a dorm room with bath. Aside from one awesome guy working desk in afternoon the staff were inot interested. We didn’t eat at the restaurant because I saw 3 people eating there and all 3 complained about the food It seems the Selina brand is about funky walk murals and music -
That’s the only similarity between Bogotá and Quito

Leisure Family

10/10

Exceptional

16 Jul 2019

Peter

Fabulous staff!

Partner

10/10

Exceptional

13 Jul 2019

Verified traveler

Selina has a very youthful vibe and is more than a hostel - our room was large, clean and comfortable. After check-in we were offered 4 cocktail coupons at the bar in the facilities. Their restaurant is nice and they have good breakfast options. The hostel is located near Plaza Foch - a vibrant place for music and dining options. The staff was friendly and very helpful in connecting us with our bus ride the next morning. Highly recommended.

Leisure Family_with_children

10/10

Exceptional

17 Mar 2019

Zak

Nice place to stay in good location.

Great place to stay, The staff at the front desk were very helpful.

Partner

8/10

Excellent

25 Dec 2018

Verified traveler