Name: Dorsett Grand Labuan
Address: Jalan Merdeka, 462, Labuan Island, 87029, MY

8/10

Excellent

07 Jul 2025

MISS SHAZI

Room furniture and maintenance needs improvement. Room balcony sliding glass door had moss indicating inadequate routine maintenance.

Leisure Family

6/10

Pleasant

15 Apr 2025

Helen

I am not happy with getting eye infection from pillow case sleeping in the room here. I have pink eye. So the room is very dirty with bacteria! The living room restaurant downstairs lobby level has the WORST food. Do not eat unless you want tasteless tough chewing food. The lobby bar in the middle has okay food but not the best. It’s better to eat across the way in the mall. The food from locals is way way better than the food in the dorsett hotel.

Leisure Family

10/10

Exceptional

15 Mar 2025

Paul

Classic Malaysian hotel. Good bar and good Curry at “The Living Room”. Very friendly staff.

10/10

Exceptional

29 Feb 2024

Janice

Grand old hotel with excellent staff. Though certain areas are showing there age the overall experience was wonderful. I personally love the detailed woodwork, marble and grand staircases. Room was large with a conformable bed. Staff were very helpful, thank you to Irvilla, Danial and Merza fir all you help and thoughtfulness. Breakfast was presented beautifully with plenty of options. Overall a great experience.

Leisure Partner

8/10

Excellent

20 Jan 2024

Sarah

Great location overlooking Times Square and only a few mins walk into the centre of Victoria where you’ll find lots of bars, restaurants and shops etc.
Good WiFi in rooms. Rooms are a little old/tired around the edges but extremely comfortable and a great size. It’s a shame that the small balcony is frequently visited by pigeons who like to leave their mark. Overall, a great stay.

Leisure Partner

10/10

Exceptional

25 Nov 2023

Terence

There was a problem with bathroom cleanliness on arrival - this was dealt with effectively and not an ongoing problem.

Building having a re-paint: front done and looks good; back will look equally white fresh when finished.

Leisure Family

6/10

Pleasant

11 Sep 2023

Alain

Convenient for some, not far to airport (but Labuan is quite small)
Property have seen better days, hotel is aging and it shows, even if it is well cleaned.
But there is not really a choice in Labuan.

Business Partner

6/10

Pleasant

28 Jul 2023

William

Old hotel. Better options elsewhere within easy walking distance to dining and shopping.

Business_and_leisure Partner

8/10

Excellent

24 Sep 2022

ANUAR

Nice and clean hotel, good location and friendly staff.

Business Friends

6/10

Pleasant

22 Mar 2020

Patrice

Only for one night

this hotel need renovation ....

Business

4/10

Poor

10 Jan 2020

Verified traveler

The package given wasnt according to my booking and what I paid for.Pls check and revert to my my original booking package

Friends_and_family Partner

6/10

Pleasant

08 Jan 2020

Kee joon

From my previous stay at this hotel 5 years ago, the condition and up keeping has deteriorated badly. Carpets are worn and pillows smell. The bath towels are pretty torn and worn! I don’t call this a 5-star rating but more of a 4-star rating hotel. Very poor standards

Business

8/10

Excellent

22 Dec 2019

Verified traveler

A fine place for a relaxing stop over. Especially just lazing by the pool.

Leisure Self

10/10

Exceptional

02 Sep 2019

Verified traveler

Only 5 minit walking to mall

Business Self

10/10

Exceptional

07 Aug 2019

Janice

Wonderful hotel

Very spacious room with wonderful views over the harbour. The bed was very comfortable and the aircon was quiet and kept the room the right temperature. The bathroom had everything we needed and there were plenty of sockets everywhere which is hard to find in hotels sometimes. The location is good with a big shopping mall opposite and the town centre is within walking distance. Plenty of bars and restaurants to choose from within the hotel and others nearby. All in all a very pleasant stay.

Partner

4/10

Poor

03 Aug 2019

Erich

Poor fitness center

The hotel has many signs of wear and tear. The room was nice bed was comfortable and a/c was good. The fitness center was run down and much of the equipment did not work correctly.

10/10

Exceptional

10 Jul 2019

Verified traveler

still the best hotel in Labuan due to its :

1. location.
2. Caring hotel staff
3. Comfortable bed
4. Good room ambient

Nevertheless, the swimming pool needs to be imporoved

Business_and_leisure Family

10/10

Exceptional

11 May 2019

Verified traveler

Friendly and helpful staff

Business_and_leisure Family

10/10

Exceptional

11 May 2019

Verified traveler

Room is clean

Business Partner

8/10

Excellent

21 Apr 2019

Francis J

Very nice place to stay

We were pleasantly surprised by the hotel. Staff were friendly and helpful. The room was a good size, and the amenities (eg pool and gym) were fine. The breakfast was good, and the bar/cafe (\"The Living Room\") which seems to be a part of the hotel (but which is also financially independent - for example, you can't put the tab on your room bill) was very nice.
We would have no problem in returning!

Partner

8/10

Excellent

14 Feb 2019

Verified traveler

Great Place, staff brilliant, position brilliant, but Lebuan is in a down turn due to the declining oil industry, this means that was once a beautiful hotel is in need of refurbishment. The management and staff a friendly, helpful and always smiling, but the owners need to dig deep and keep this last remaining top class hotel in top class condition.

6/10

Pleasant

07 Feb 2019

Verified traveler

The hotel is in need of a refurb it is worn and in need of tlc The staff are brilliant, the polished marble floors and grand appearance cover up that some money needs spending on it . Labuan is suffering the collapse of the oil industry and the money that was spent in the hotel. A greatplace to stay but remember it has seen better days, and I hope for the brilliant staff that trade picks up and it can be restored to its former glory.

10/10

Exceptional

09 Jan 2019

Verified traveler

Very helpful staff who are always there to help no matter what, Thanks to Adam, Felvin, Fitri, Zureen, Pelisa, Jaiha.

10/10

Exceptional

22 Dec 2018

Verified traveler

Friendly staff,very good service and room was so clean.. highly recommended

10/10

Exceptional

16 Dec 2018

Verified traveler

Good quality

6/10

Pleasant

10 Dec 2018

Verified traveler

Shower was cold, even after they attempted to fix it. Not many food options. Good location and always had sport on the projector though.

4/10

Poor

09 Dec 2018

JL

Convenient location as it is located opposite the FInancial centre (which has a small range of shops sufficient for business travellers). Hotel staff are friendly and approachable. Hotel gym is terrible and in desperate need of upgrade. Hotel restaurant food standard is average, needs to serve better coffee.

6/10

Pleasant

30 Nov 2018

FMZ

Hotel ok but need to refurbished. Look kind of fade

8/10

Excellent

16 Nov 2018

Bobo

Nice hotel, but the lighting in the room not bright enough.

10/10

Exceptional

22 Sep 2018

CaptJelle

Labuan Finest

Best hotel in Labuan, recently opened a new Bar/restaurant called The livingroom.
Serves cool beverages and solid food, pleasant atmosphere.

Hotel itself is as good as ever, repeat guest, spacious rooms, good towels, excellent breakfast.

Always a pleasure to stay at The Dorsett in Labuan

8/10

Excellent

19 Sep 2018

Andree

The staf serentak wonderfull and the hotel was nice and the location was well positioned. Unfortunately in the 2 day stay, no cleaning staf came to clean and refill the room.

8/10

Excellent

28 Aug 2018

RajaAziz

Good location, easy to go to town and shopping complexs. The staffs are friendly and facilities are good

6/10

Pleasant

25 Aug 2018

Verified traveler

Not graded as it should be

My booking is including breakfast but not shown on their side, after I show them my booking print they didn't update their system and we got questioned by the restaurant .
Buffet breakfast standard not serve what I expected. Have ants around inside the room even we are on 5th floor.

Partner

6/10

Pleasant

15 Aug 2018

Ahmad

The location excellent but the rooms not really clean and old

10/10

Exceptional

14 Jul 2018

Krish

Nice sea view

6/10

Pleasant

14 Jul 2018

Azrul

Arrive at about 11.30am and wanted to check-in early because had to go to site. The staff did not entertain and just asked me to wait. Had to come in later in the evening to check in.

8/10

Excellent

09 Jun 2018

Verified traveler

Old hotel, but friendly

The hotel is old and could use an upgrade. The restaurant (independent from the hotel) is quite good. Rooms are old, but very roomy, and the equipment was adequate. Wifi was okay, but tended to log me out on a regular basis.

I had a city view room, pointing west, and the sunset was spectacular. I hear the seaview is great too.

8/10

Excellent

07 Jun 2018

Douglas

Hotel is fine, getting a little old so needs a refurb soon.

8/10

Excellent

06 Jun 2018

Verified traveler

Hotel staff could be more knowledgeable but overall experience was good.

10/10

Exceptional

04 Jun 2018

Leong Sze

awesome

Very roomy

10/10

Exceptional

27 May 2018

Prabakaran Solomon

Great Hotel

Amazing. Love it. Enjoy the stay

Family

8/10

Excellent

23 May 2018

Roland

Nice hotel

Overall the hotel is nice place to stay but the breakfast buffet need to be improved further.

8/10

Excellent

18 May 2018

DAVID

Request, request, request

The room was okay. Bedside telephone not working. Do not have face or hand towels unless requested. Also do not replenish coffee and tea unless requested. Empty fridge. Quite disappointing as this used to be a well-runned Sheraton hotel.

8/10

Excellent

10 May 2018

Azizah

Nice hotel, near to Financial Park

Nice View, spacious rooms and facilities. Just few minutes walk from Financial Park Labuan

8/10

Excellent

16 Apr 2018

Regina

The air conditioning in the room was not cold enough.

8/10

Excellent

09 Apr 2018

Nor Suhada

Nice hotel and comfortable.

room with king bed spacious.
my baby can play around freely.
baby coat can request from the staff, no extra charge.

10/10

Exceptional

08 Apr 2018

Mmy Beatrice

Nice hotel

The room is clear and enough space for 2 adults and a Child. The facilities not bad.

8/10

Excellent

07 Apr 2018

kevin

Thumbs up The Staff

I check in early n the staff were very accommodating n helpful. They did their best to ensure the room was ready. I informed them in advance that my friends were going to check in early the next day n sure enough they had their rooms ready at 1200hrs the next day. Thank you.

8/10

Excellent

05 Apr 2018

Verified traveler

Booked for 3 but only sleeps 2

I booked for 3 adults but there is only 1 king size bed. I had to request and pay for extra bed.

8/10

Excellent

05 Apr 2018

Verified traveler

very good overall experience. friendly staff, good food.