Name: Lake District Castle Inn
Address: Bassenthwaite, Bassenthwaite, CA12 4RG, GB

6/10

Pleasant

25 Jul 2026

Jo

Charming but a bit inconsistent. Staff were mostly wonderful but a couple were unprofessional. Breakfast was either good and what you asked for, or mediocre and completely wrong. The room was either serviced well or someone had walked in, changed the loo roll, left cleaning products in the bathroom and walked out. It COULD be brilliant, the gardens are beautiful, beds are comfy and clean, some of the staff are fantastic and we'll miss it but they need everyone to be as good as Liam!

10/10

Exceptional

24 Jul 2026

Nicola-Lee

Lovely place, clean, some maintenance happening, but didn't disturb our 5 days. Breakfast had plenty choices including Eggs Benedict or Eggs Royale, restaurant, lovely food. Staff very friendly and helpful.
20min drive from Keswick, which was handy for more restauarants, bars and the boat trip was brilliant.
Tennis Court, mini golf a bonus on-site and swimming pool was good size and good to cool down as weather was hot for our trip.
Being Scottish, it would be nice to have bar open a bit later,overall stay was excellent, definitely would visit again.

10/10

Exceptional

23 Jul 2026

Gary

Lovely hotel, absolutely massive with lots of areas and facilities. Room was huge!!!

10/10

Exceptional

19 Jul 2026

Robert

The staff were helpful and friendly and nothing was too much trouble. Nice big room , spa was excellent and breakfast awesome

Friends_and_family Family

8/10

Excellent

18 Jul 2026

Matt

Overall very good. Breakfast needs some work. Especially the cooked breakfast.

Partner

6/10

Pleasant

12 Jul 2026

GEORGE

Male bar staff was poor and had no empathy with his customers. Female reception staff were the complete opposite.

Friends_and_family Friends

8/10

Excellent

11 Jul 2026

Kevin

The menu is very limited.

8/10

Excellent

29 Jun 2026

Kirsty

Breakfast was tasty, staff super busy but still really friendly and happy to help.

If visiting when the weather is as hot as it is right now (June ‘26) ask for a fan and any windows to be kept open as there was no way to cool the room other than this.

Self

10/10

Exceptional

29 Jun 2026

Svetoslav

Rooms were clean and tidy. Locations was excellent! Food was very good and locally sourced!

Friends_and_family Friends

8/10

Excellent

28 Jun 2026

Stephen

I have stayed here half a dozen times. Normally the with lads when we are out in the hills. Thought I’d fetch the wife as she’s never stayed. First few times a lot was very dated in mahogany very 80’s however it is getting an update & the last two times before this we got one of the very nicely refurbished rooms. Unfortunately this time we were outside in a secluded no. 70 room very dated so no doubt on the list for decorating but it was very poor light wise & the bathroom mirror light did not work. Quite a lot of cobwebs too which is a shame. Bed was comfy & for one night with all the facilities can’t really moan. Breakfast good as always too. I will fetch the wife again & hopefully get a newer refurbed rooms

Partner

10/10

Exceptional

22 Jun 2026

Abigail

We had the most amazing stay at the Castle Inn to celebrate my daughter's 21st birthday. The spa facilities were spacious and clean and we felt so relaxed there.
The staff were friendly and super helpful - I brought a small shop bought birthday cake with me and the chef turned it into a work of art which was amazing and much appreciated by my daughter.
We booked a classic double but were given a lovely big room with views towards the hills, space for comfy chairs and a very nice bathroom with a bath!
The breakfast was really well done and we were looked after so well in the restaurant. If I was being picky, I would say the dinner menu wasn't that extensive so we only ate there one evening... but what we did have was cooked beautifully and was tasty.
All together though, it was a brilliant stay and I would love to come back again soon.

Friends_and_family Family

10/10

Exceptional

22 Jun 2026

Susan

All the staff, especially those in the bar/restaurant area were excellent. They were very accommodating, warm and friendly and nothing was too much trouble. Food was very good and reasonably priced. Room was lovely, although you do need some level of navigational expertise to find your room and your way around the hotel!

Partner

8/10

Excellent

17 Jun 2026

Kim

Clean and fresh

Friends

10/10

Exceptional

16 Jun 2026

Catherine

If I could give 6 *’s I would. Fabulous stay. Highly recommended xx

Friends_and_family Family

6/10

Pleasant

14 Jun 2026

Alison

The hotel was ok. Customer Service needs improving in most areas. Hotel looking a bit tired.

Partner

8/10

Excellent

08 Jun 2026

Douglas

Clean room, helpful staff and a nice breakfast selection.
Slightly understaffed at times, but Liam saved the day.
A nice guest lounge but not large enough for the guests wishing to enjoy an after dinner drink, chat or the garden view. And the bar is poorly positioned next to the kitchen and the far end of the dining/breakfast room.

Friends_and_family Friends

10/10

Exceptional

07 Jun 2026

Debbie

Perfect place to stay. The hotel is great, staff very friendly and accommodating, breakfast was brilliant.

The spa is a very nice added bonus. Pool, sauna, steam room, jacuzzi - just what you need after a long hike!

Also has EV charging - £30 flat rate.

I would 100% stay here again.

Friends_and_family Friends

10/10

Exceptional

07 Jun 2026

Ilenia

The room was very spacious and functional with lots of coffee, tea, soaps and towels. The room was quite clean but there was limescale build up on some parts of the bathroom.
Staff was helpful but we had a breakfast

Friends

8/10

Excellent

03 Jun 2026

Nicola

Lovely hotel in a fabulous location.

Family_with_children

10/10

Exceptional

01 Jun 2026

Kevin

BEAUTIFUL location, ideal for walks and driving around the Lake District. Very well equipped spa/resort hotel with plenty of FREE parking. Nice restaurant, VERY large room with nice view. Full bath to relax in after a day's hiking.

Family

10/10

Exceptional

30 May 2026

Jack

Fantastic hotel. A great place to stay if you want to explore the Lake District. The staff were always very helpful and easy to talk to. There were always good options during breakfast time and the spa was very relaxing.

Partner

8/10

Excellent

23 May 2026

Gordon

good parking, nice garden, swimming pool etc good, large rooms, quiet, comfy bed and good breakfast. rooms could be a bit cleaner.
Excellent for the price.

Partner

10/10

Exceptional

18 May 2026

Raj

Great place to stay I had a car accident and Jamie went above and beyond to help he was amazing! Thank you

Self

8/10

Excellent

08 May 2026

Sandra

The breakfast menu was really good , The staff were all amazing apart from one in the last couple of mornings at breakfast. Plenty of lovely sitting areas throughout the hotel The room we had was lovely and comfortable, due to the revamping of the hotel its not as clean at it could be. But we had an amazing four days We will be going back.

Friends_and_family Friends

10/10

Exceptional

07 May 2026

Sam

A lovely hotel, currently being refurbished. Very friendly staff. Great food, great service. Spa is first class and very clean. Had a massage which was heavenly! We will hopefully be back again sometime soon

Partner

10/10

Exceptional

05 May 2026

Rose

Staff lovely hotel been upgraded spa lovely and had excellent massage

Partner

10/10

Exceptional

26 Apr 2026

Joshua

Staff were lovely and very accommodating when we arrived late from our hike and ensured we were settled in properly.

Couldn’t ask for anything better and offered us drinks when the bar was closed aswell.

Lovely staff

Friends

10/10

Exceptional

23 Apr 2026

Patrick

I stayed in room 65. The room was clean the staff were really helpful. The breakfast was well presented and really nice. We ate there once in the evening and it was great. The spa was really nice. We both had a massage felt really relax. As anyone would tell you there lots to do in the local area, but also good to just relax. I recomend booking the treatment in advance of your stay as its hard to get hold off the massuer.

Partner

10/10

Exceptional

23 Apr 2026

Matthew

I don't want to tell people how good this place really is because I want to go back and don't want the price to go up.

It's a great hotel, great facilities but what amazes me is it feels nicer and friendlier than the armathwaite next door.

The staff are hotel professionals, Its nice to be addressed as sir by staff in proper uniform with ties. They do this while remaining friendly and never stuffy. Nothing is too much hassle.

The food's brilliant. Good quality and good portion sizes. Pool's nice, gardens are nice, the silence is nice.

If you go though, shhhh, don't tell anyone it's good

Self

10/10

Exceptional

19 Apr 2026

Helen

Stayed 18th April, four of us girls, and it was just the perfect place after a full day hiking.

The room was spacious, clean, and had nice little touches, biscuits, water, milk, which made a difference. Beds were really comfy, exactly what you need after a long walk.

The spa was spot on, swim, sauna, jacuzzi, just what we needed to relax.

Great value as all four of us could stay in one room, which made it more fun and easy.

Staff couldn’t do enough for us, really welcoming and helpful throughout.

Outside area was lovely too, perfect for sitting out and catching a bit of sun.

Would definitely stay again.

Friends

10/10

Exceptional

11 Apr 2026

Raj

friendly and very helpful staff, nice place only average for cleanliness as they are having work done. Would recommend really nice place to stay!

Self

10/10

Exceptional

09 Apr 2026

Scott

The staff here are the stars of this hotel, incredibly friendly and will go out of their way to assist.
Renovation work is ongoing whilst we were there but it didn’t disrupt a great few nights. Warming welcome that never dimmed

Family_with_children

6/10

Pleasant

08 Apr 2026

Michael

Property is dated, but is having some renovation work done. Still Quite a few shabby areas.
We picked this hotel for it's advertised amenities, but found the Tennis and golf putting green not available, plus no secure bike lockup, had to leave locked to car. Poor visability on Security camera overlooking car and had to move it to more secure location.

Family_with_children

10/10

Exceptional

07 Apr 2026

Lynn

Fantastic breakfast. Family room was spacious and newly redecorated. Unfortunately we didn’t get our room cleaned as the house keeping staff thought we had checked out. Toilet was dodgy. But the fantastic facilities and food definitely outweighed the toilet and housekeeping. Definitely will be back with the family. Thanks for another fab stay.

8/10

Excellent

05 Apr 2026

Surya

Nice central location, very old hotel, heating takes time, kind staff, nice food, nice pool, expensive slow ev charging

Business Family

8/10

Excellent

22 Mar 2026

Colin

Nice room. Lots of work going on so will be amazing when finished

6/10

Pleasant

17 Mar 2026

Gordon

Just an average stay. Hotel feels rather unloved. Staff seem to be going through the motions rather than engaging with guests.
Plenty of nice easy free parking (although its £30 per charge for an electric vehicle).
Rooms pleasant but just feel unfinished.
Breakfast is good but not had bacon quite so overcooked in a long time.
Personally, wouldn't stay again, there are lots of better quality establishments in this price range nearby.

Partner

8/10

Excellent

17 Mar 2026

Dave

Clean room but did not use the facilities

8/10

Excellent

16 Mar 2026

NEIL

We were very pleased with our stay.
There is a lot of renovation work going on but the hotel is still functioning well.
Maybe a couple of the staff on reception could be better trained on check in and check out etticet.
Overall good stay

6/10

Pleasant

20 Feb 2026

Daniel

Great for families and dogs! A sprawling complex with a well used leisure area. Could be better managed and cleaned, but OK.

Friends_and_family Family

8/10

Excellent

03 Feb 2026

David

Lovely hotel very comfortable very clean
Staff very friendly
A special thank you to Alan who was very friendly and considerate

Leisure Partner

6/10

Pleasant

31 Jan 2026

Kevin

Old

10/10

Exceptional

26 Jan 2026

Lorraine

Shannon on reception was exceptional and our room was spotlessly clean anx well serviced.

Partner

10/10

Exceptional

18 Jan 2026

Lee

The room was very good the bed was very comfortable I had a good night's sleep. Shower was very good.

Partner

6/10

Pleasant

14 Jan 2026

Daisy

Room was cold and a request for a heater wasn’t actioned until the second day.
Food ordered at the bar wasn’t provided even after being followed up.
Rooms were booked 9 months in advance but were placed at opposite ends of the hotel.

Overall it was an ok experience but lacked in a number of areas to make it a positive review.

Leisure Family

4/10

Poor

01 Jan 2026

Caroline

Sorry but didn't enjoy this stay as the room was cold and situated in some strange converted building behind the main hotel. Staff were friendly and helpful, firstly putting the heating on and then bringing an additional plug in heater, we did not enjoy the room it was too cold, had a roller blind which we had closed permanently due to ground floor location, so overall was very disappointed.

Leisure Partner

8/10

Excellent

07 Dec 2025

Gail

Room 31 was clean and tidy, but the shower was too hot, and a leaking tap. The room we were moved to (127) was also very clean and tidy. The staff were very nice and helpful. The hot tub/jaccuzi could have been warmer. When we went in it was not very warm.

Partner

10/10

Exceptional

30 Nov 2025

Leslie

Room excellent, staff friendly, great price.

Leisure Partner

10/10

Exceptional

06 Nov 2025

Lorraine

Reception staff member very helpful and pleasant. Room was wonderful, very spacious and super clean. Loved the little extras. Spa facilities lovely too.

Partner

6/10

Pleasant

02 Nov 2025

Gary

Breakfast good,evening meal not great fish very basic,burger a bit raw.
My wife hasn’t been well day after.

Partner

10/10

Exceptional

29 Oct 2025

Lee

Great hotel in a beautiful location, great hotel for dog lovers and for those with children.

Friends_and_family Family

8/10

Excellent

26 Oct 2025

Duncan

The rooms are a good size but remember this is a traditional hotel so there is lots of old wood and floral curtains. The pool is a good size with Jacuzzi. Food is ok but cheap so you get what you pay for. Breakfast was ok but could be better. The staff are very friendly especially the chap with the tattoos but they are over stretched. The chap with the shirt on is very grumpy.

Friends_and_family Family

4/10

Poor

23 Oct 2025

Shenagh

Water brown from taps
Cleanliness of room poor
No table
Not worth money

Leisure Partner

8/10

Excellent

05 Oct 2025

Dennis

Wonderful stay at this lovely hotel. Staff are very friendly and helpful. Resturant serves very good gastro food. Breakfast selection was outstanding. Definitely would stay here again.

Partner

8/10

Excellent

21 Sep 2025

Josephine

Lovely hotel, all round good service. Thoroughly enjoyed my stay and would recommend it. Good value for money, fab breakfast and bar food I loved the pizzas!

Leisure Partner

6/10

Pleasant

14 Sep 2025

Adam

There seemed to be some construction work going on (which we weren't advised of in advance) and the reception was moved and it felt like you had to go down a maze of corridors to find it.
The double bed was just two singles connected together. Not what I would expect.
Upon arrival we were asked what time we wanted breakfast and we said 8.30-9am, we're were abruptly asked 'we'll, which is it? 8.30 or 9am'. We decided on 9am. The next morning we went for breakfast at 9am and it took 15-20mins for someone to take our order (after I had to ask). Our breakfast arrived at 9.45am. Really not the service I was expecting.

Leisure Partner

8/10

Excellent

03 Sep 2025

Robert

Our room was very dated, although we had a nice view.
Food wasn't the best in the evening.
Breakfast was nice but limited choice.

Leisure Partner

10/10

Exceptional

02 Sep 2025

Inese

Everything was brilliant.

Leisure Pet

8/10

Excellent

31 Aug 2025

Leon

Happy Family Stay.

I was quite surprised how beautiful the place was, our room was very spacious and comfortable. I was very happy with the two 50 inch TV. The bathroom was clean and tidy. The kids were very happy with our time there.

Friends_and_family Family

8/10

Excellent

31 Aug 2025

Victoria

We stayed in a very spacious family room on the top floor which was great , it was lovely & clean with comfortable beds. The staff were very friendly. The pool was great for the teenagers and a nice little spa area.
The hotel does look old fashioned and needs a revamp but with that said I can see some areas have been updated and overall it doesn’t effect having a good stay here!

Leisure Family

8/10

Excellent

30 Aug 2025

Luke

Family break

3 night family break. Me and my family loved the hotel and pool. Had a few issues at breakfast but overall really enjoyed the stay here. Great location too

Friends_and_family Family

10/10

Exceptional

30 Aug 2025

Tracie

Me and my husband arrived for our honey moon. Nothing was too much bother for the staff who were very helpful. The hotel was clean and tidy perhaps a little bit dated as in carpets and decor. The parking facilities were good, plenty of free available bays. The gardens and views from our room were fantastic. We made us of the tennis court which was again free. Lots of choice for breakfast although small portion that is made to order. Small (sh) menu for evening meal which was laced in salt on first two evenings however we discussed this with the staff and asked for no salt on our meals which was quickly rectified. We were residents within the hotel and felt like we were rugby tackled as in you havent booked a table with us have you on two evenings, yet there were quite a lot of empty tables, however quickly rectified. Beds comfortable. Last two days of our stay we were upgraded from four poster room to a downstairs suite with a lounge area and fridge etc which we thought was a nice gesture. Tourist places nearby easy to get to via car, and a bus stop literally outside the hotel so you can travel around sight seeing. Wildlife park down the road which was well worth a visit, again literally a 15 min walk, which we enjoyed and got to feed the animals, we did the Beatrix potter half day tour which entailed a bus and boat trip from Windermere which was good. Great place to relax, unwind with peace and tranquility so me and my husband would definitely recommend this hotel 😃

Leisure

10/10

Exceptional

29 Aug 2025

Tracie

Honey moon

The rooms we stayed in were very clean, the staff were helpful and well staffed nothing was any bother for us. We made use of the tennis court which was also included and free! Lovely beer garden and the flower gardens were beautiful and well kept. View of the lake and hills from our room was wonderful. Parking was good with ample free parking bays. Good selection of breakfast choices ranging from continental and full English. The evening meal choices were not that good as menu was a bit small which had fish, pie, burger, steak, and sausage. Our first two evening meals of our visit were laced in salt however after ordering the steak on our third evening meal we kindly told the staff that we would prefer no salt, which the staff did for us and got to admit the meal was very tasty. Would highly recommend this hotel 😃

Partner

10/10

Exceptional

23 Aug 2025

Aby

Amazing stay with great facilities. Good breakfast and location.

Friends_and_family Family

10/10

Exceptional

17 Aug 2025

Srinivas

Simon is very helpful

Leisure Friends

8/10

Excellent

17 Aug 2025

Darren

Fantastic location, staff were exceptional - especially given they were dealing with a very large group booking. Free Spa / Pool area is good and great after a long walk in the fells. Some areas of the hotel need a little TLC for the 4* rating.

Leisure Partner

10/10

Exceptional

15 Aug 2025

Sardarni Navleen

Construction going on and waited 55 mins for breakfast!

6/10

Pleasant

14 Aug 2025

Marzena

Bedroom had good looking spider, carpet had nice rust spots, bathroom door was definitely needed trimming.

Friends_and_family Family

10/10

Exceptional

09 Aug 2025

Andy

Great place to stay.

Two night stay for a family gathering, the staff were amazing very accommodating, evening food was great and the breakfast was great, overall a lovely place to stay.

Friends_and_family Family

8/10

Excellent

09 Aug 2025

Leanne

My parents celebrated there 50year anniversary at the hotel and they said it was lovely staff was very helpful n nice thanks

8/10

Excellent

07 Aug 2025

Neville

Lovely hotel with good leisure facilities.

Booked a mid-week break to get away from it all.
Had room 104. Lovely suite, with sitting area. Bed was comfortable, but the room was very warm. No A/c, just a fan. Thank goodness we didn't stay during the July heatwave.
Food in the restaurant was very tasty, but I would call it a bar not a restaurant. Good choice for breakfast.

Partner

10/10

Exceptional

06 Aug 2025

Verified traveler

Great hotel

Lovely hotel. Staff were brilliant, helpful and friendly.
Pool area was nice. Great breakfast

Friends_and_family Family

10/10

Exceptional

01 Aug 2025

Harry

Oh my what a hidden gem for families. Massive rooms. Tennis court and massive pool. Decent breakfast choice. Didn’t stay for dinner so can’t comment. Would love to return

Leisure Family

10/10

Exceptional

14 Jul 2025

Jacqueline

Lovely hotel, currently undergoing refurbishment. But no impact on experience. Staff were friendly and helpful. Lots of nice touches in the room. I have already recommended it to several people and I will certainly return.
We were a family of 5 and the kids also remarked on how impressive it was, they enjoyed playing tennis and having a swim after dinner. Food was wonderful with an excellent choice, we enjoyed both our dinner and breakfast. *Highly recommend *

Leisure Family

10/10

Exceptional

14 Jul 2025

Kirsteen

Amazing space in family rooms, especially with teenagers. Facilities and food were great too.

Leisure Family

10/10

Exceptional

11 Jul 2025

Robert

Castle Inn , A great place

Stay was excellent , especially the staff. Elizabeth in the restaurant remembered me from the last time and asked about the family . She is a treasure and should be treated as such- and no ,,she did not pay me for writing this

Friends_and_family Family

8/10

Excellent

09 Jul 2025

Sujata

Located remotely. But beautiful location

8/10

Excellent

10 Jun 2025

Edwin

We enjoyed a quiet weekend in the Lake District in the Castle Inn conveniently located near Keswick. The hotel is comfortable and in the late stage of being upgraded; this was happening in the background and did not impact nor disturb. I did feel the staff were a bit thin on the ground; however, they could not have been more friendly or helpful, they really made us feel welcome. Overall, we really enjoyed our stay.

Friends_and_family Family

10/10

Exceptional

04 Jun 2025

Malone

.

8/10

Excellent

03 Jun 2025

Shabir

A great place to get as much close to the nature as you can think of. Nice property with an amazing ambience.

Leisure Family

10/10

Exceptional

28 May 2025

Peter

The stay was absolutely fantastic. The staff are brilliant. The room was clean and tidy. Food was great all in all a bloody good hotel.

Partner

8/10

Excellent

20 May 2025

ken

great place

We have stayed here many times and always enjoyed our stay - despite the work being done in the hotel to improve it still further it didn't impact on the stay the only thing we noticed this time was the standard of the breakfast had lowered not a lot of selection on the none cooked options - no longer do yoghurt, only melon and no other fruit options no ha and cheese which have all been previously available. Also on one day missed an items off my cooked breakfast but duly brought when asked

Partner

10/10

Exceptional

11 May 2025

Daniel

Lovely hotel, great facilities, highly recommended

My family and I had a wonderful stay at the Castle Inn.

Situated in Bassenthwaite, it's just a 15-minute drive into Keswick. There's also a bus that gets you there in 20 minutes - the bus stop is right outside the hotel.

There is free on-site parking, and from the moment we arrived we were made to feel welcome. All the people we encountered were lovely, from the receptionist to the bar and restaurant staff.

We had a family room, consisting of a king-size bed and two singles. There was a lounge area with TV, large wardrobes, a second TV facing the double bed, and a desk area with lots of tea, coffee, hot chocolate, milk, biscuits, water, etc. The beds were really comfortable, and there was a fan in the room.

The bathroom was clean and well-equipped. A bath, separate shower cubicle, and plenty of complimentary toiletries, even toothbrushes and toothpaste.

The view from the room was lovely - it overlooked the gardens, tennis court, and putting green.

The restaurant served a good selection of meals, with plenty of options for the kids and vegetarian options too. I had the Cumberland Curl (sausage), with mash and vegetables, which was very tasty!

On-site facilities include a gym, heated pool, hot tub, sauna, and steam room. The kids loved the pool!

Breakfast was excellent, with continental and cooked options available.

Although the hotel is currently being renovated, this had no impact on our stay.

We will definitely stay here again when we next visit the Lake District.

Friends_and_family Family

8/10

Excellent

07 May 2025

Nicola

Lovely stay, hotel was clean and the staff were friendly.

Leisure Family_with_children

8/10

Excellent

11 Apr 2025

Paul

The room was excellent and so were the rest of the facilities. The staff were friendly and very efficient. Although renovation work was being carried out during the day it did not interfere with the enjoyment of our stay.

Leisure Family

10/10

Exceptional

07 Apr 2025

Ruth

We have stayed here before and returned as it is a wonderful location and the facilities are excellent. The hotel is under renovation but didn't affect our stay at all

Leisure Friends

10/10

Exceptional

25 Mar 2025

Richard

Stayed in a family room with wife and 3 kids. Room was very spacious and comfortable, with lovely views from large windows. Dinner and breakfast both very good with lots of options. I left a jacket by mistake, and the staff were really great and shipped it back to me right away. Great service! Would definitely recommend this hotel.

Leisure Family

8/10

Excellent

19 Mar 2025

liza

The hotel is very friendly staff couldnt do enough for you . The food was 5 star on all meals and we could also pay extra to have breakfast in bed . (Real treat ) We had a four poster room which was lovely and a good size but a little noisey from the road .The beds and pillows were to hard for us but this is our preference so might suit a lot of people. All in all a wonderful stay and enjoyed the pool and sauna ,jacuzzi also We will ba back

Leisure Partner

6/10

Pleasant

24 Feb 2025

Claire

Not great value for money

Pros: Great location and the rooms were in very good condition. Server at dinner and breakfast beyond lovely, (but was absolutely rushed off her feet so drinks took a while).
Cons: Receptionist seemed to do the minimum e.g. She gave minimal information about pool, where there were no towels available and no staff anywhere. And no apologies for that when I went along to get towels (it's quite far between the two). Pool also hard to find/ not well signposted. Only downside of the room was significant mould behind shower door. Food on the more basic side in terms of hot breakfast. If the room was cheaper I'd be less fussed.

Friends_and_family Family

4/10

Poor

23 Feb 2025

Louise

Refurbishment - not made aware when booking

There was a refurbishment taking place which we were not aware of from booking through Hotels.com
There was painting and carpet laid across the flooring on the way to the pool and room. The workmen were friendly and helpful but the hotel was not as we would have expected for the ratings we had read.

The Safe in the room didn’t work. My daughter found a hair in her folded towel and the shower water stopped coming out out of the shower head in the middle of my daughter’s hairwash. She has escema and her skin looked very sore.

An enjoyable stay but not what we had expected

Friends_and_family Family

6/10

Pleasant

17 Feb 2025

Paul

The room clean and comfortable but outdated in Decor, however there was substantial upgrading works taking place throughout which was mentioned on booking and never affcted our stay . The bathroom felt newly installed, clean and with a decent shower and bath.
Where the standards drop is the food.
Choose to eat on site first night due to arrival later than planned , a valentines menu and the food was poor .
Undercooked pasta , overcooked salmon and bland tasting all round .
The offering for breakfast was good , with a good selection of fruit , cereals , pastries ect until the cooked breakfasts arrived .
It was rushed through in a time that it couldnt of been cooked to order and wasnt hot on both mornings .
A real shame as the location for a bit of peace and quiet was great but 100% need to up the quality of food service and Cooking .

Partner

10/10

Exceptional

26 Jan 2025

Kathleen

The hotel is in a quiet rural area out of town. It would be beneficial if you have a car, but there is a good bus service and the bus stop is across the road from the hotel. When we were there the hotel was being renovated but we never found this a problem and everyone was very helpful, lovely staff.

6/10

Pleasant

16 Jan 2025

Paul

Lovely views

Business Self

10/10

Exceptional

04 Jan 2025

Gillian

Beautiful scenery staff excellent and very friendly food options excellent and big portions. Bus service outside the hotel would stay again

Leisure Partner

10/10

Exceptional

16 Dec 2024

Dean

Great time

Friendly Staff
We stayed in a dog friendly room it was very clean very roomy
Food very good and reasonably priced
Me my wife and son had a wonderful weekend and definitely will be back

Friends_and_family Family

8/10

Excellent

30 Oct 2024

Andrew

Great family friendly hotel near Keswick

Staff were very friendly and accommodating throughout our stay. The leisure facilities are fabulous and our children loved it. The roaring log fire was our favourite spot to sit and play a game or two.

Friends_and_family Family

10/10

Exceptional

17 Oct 2024

Lorraine

Great value stay

Good value one night stay. Excellent staff, spotless room and great evening meal/breakfast. Leisure facilities a bonus

Partner

8/10

Excellent

29 Sep 2024

Michael

Staff and food spot on. Rooms a little dated and came with no fridge which was a surprise. Building work was going on which cannot be helped but would have been nice to be informed.

Leisure Pet

10/10

Exceptional

19 Sep 2024

Margaret

Excellent

Partner

8/10

Excellent

17 Sep 2024

Kate

As previous review, hotel undergoing renovations, however we did not find them intrusive.
Staff great, good swimming poo, and excellent breakfast.
TV in our room didn’t work properly, but maintenance due to fix.
Thank you.

Partner