Aspira Samui

10/10

Exceptional

26 May 2018

Bernadine

Best value for price I have ever seen

By far the best value for money I had two aircorns and the very big and unique swimming pool with glas on the one side was a treat The service was very good and they even have a free taxi to sertain locations I have booked several hotels in Thailand with more or less the same budget and this hotel stood like a pole above water Lovely buffet breakfast with many dishes to choose from I hoghly recommend this hotel, you won't be dissapointed

2/10

Poor

24 Sep 2017

Alice

We got our room, but we left for another hotel

Unless you have a car, this hotel is very far from the main attractions. On Expedia, it's written that Aspira offers free area and Shopping shuttle. However, it has only 3 departures, it only goes to Chaweng Beach under reservation and no return (you have to return by taxi), It's even dangerous to walk since there are no sidewalk. We booked for a king size bed room, but we got 2 twin beds and we're told to put them together to get a bigger bed. Also, On the same day of the arrival we've booked to go to another hotel. This places is not recommended if you're planning to walk to get to places.

8/10

Excellent

07 Sep 2017

Robert

Value for money

Stayed here a few times and found it to be handy. Having transport would help as it is a little way from the main road, but it's within walking distance. I stayed in the deluxe room.

Partner

2/10

Poor

18 Aug 2017

Jess

The pictures are very deceptive, looks like a gorgeous resort style hotel, the reality is quite different.
It's not walking distance to food outlets or anything of interest, so unless you have your own transport (scooter) or are happy to pay for taxi's everywhere, it's not suitable for most.
The pool looked very pretty but was too cold to swim in for the 5 days we stayed.
The wifi worked intermittently, ended up easier to just use a prepaid Thai sim as it was faster.
One night we asked the desk if we could borrow cutlery and they said they didn't have any, even though we used it that morning at the breakfast buffet.
The breakfast buffet was prepared in the underground carpark then transferred into bain maries that weren't heated, so the sausages, eggs, ham, noodles, soups etc were all cold.
The water pressure was non-existant or would blast so hard it would shoot the shower head backwards. The shower heads themselves are in need of replacement as they're horribly corroded.
The day we were leaving the staff were not helpful at all (pencilling in their eyebrows and playing on their phones behind the reception desk) we were told the taxi we booked in advance the previous evening for the airport that morning was sent off with other people in it. Also cost 400 Baht, paid to the hotel, I'm told it would've been cheaper if we'd just ordered it ourselves. The staff make promises, knowing they can't deliver, we were lied to on more than one occassion.
Don't stay here!

4/10

Poor

08 Mar 2017

Verified traveler

Far from everything \nNothing like the photo

Not conveniently located
Not well maintained
Nothing like the photo
I would not stay there again

2/10

Poor

15 Jan 2017

Verified traveler

Do not stay here

I have stayed at a variety of \"budget\" hotels across Thailand. This place was by far the worst yet. I normally don’t write reviews, but my experience at Aspira has compelled me to warn others about this hotel.
Before booking I ignored all the negative comments assuming that I would not share in the same poor experience of previous guests. I WAS WRONG. The hotel staff are incredibly rude and are very unprofessional.

For example, they thought it was appropriate to burst into my room on the day of checkout to ask me if I was planning on staying any longer. When I said I wasn’t, the hotel staff just stood there while I was half naked lying in bed. I had to tell them several times to leave the room so that I can get ready to leave.

What is worse, this hotel is located in the middle of nowehere. You need to pay excessive taxi fares to go anywhere on the island.

Do yourself a favour, stay somewhere else.

4/10

Poor

02 Jan 2017

Elir

Bad location, rude service, dirty hotel. Dont stay

Do not stay at this hotel. The pictures make it look great and it does have a ton of potential, but it failed to meet expectations. Firstly, the hotel is in serious disrepair. Rooms are nice but breaking down and are dirty. Brown water from sinks, lack of hot water, all the utensils were dirty, sink and counters were not washed. Secondly, amenities such as wifi didn't work for 80% of our stay. Pool was nice, though. Lastly, service was downright rude. When I complained about lack of wifi since I work from my computer, they laughed at me and told me a ridiculous lie. After the second and third day that I asked and was met with a negative response, I didn't bother asking the fourth day. However, the front desk lady basically yelled at me harshly that it was working when I walked past the front desk. They also charge you more than the taxi costs in order to make a profit off of you. We ordered a taxi, paid 400 baht to the front desk, then asked the driver how much the charge was and he said 300. Additionally, this hotel is not in a good location. It is next to nothing and is in an ugly area. I would not stay here or recommend this place to anyone.

Partner

2/10

Poor

22 Aug 2016

snuffles

don't stay

hotel is ok very bad location but staff are extremely rude. staff charge 300b for one way to cheweng. man on reception had a serious attitude problem

8/10

Excellent

09 May 2016

Kostos

Good hotel

Good hotel, good staff, but the breakfast is standard - soup, fried rice with vegetables, ham, french fried bread in omelet, tea, nescafe soluble coffee..
But you can find about 4-5 restaurants near hotel...

8/10

Excellent

01 May 2016

Verified traveler

Nice hotel. Great staff

Rooms are comfortable. Staff was great. Great food. All and all very nice place to stay.

4/10

Poor

31 Mar 2016

Paul

Citin urbana - just like Fawlty Towers

Looks good on website
Disappointing in reality
Service was appalling .... Think of Fawlty Towers ... The main guy reminded me of Basil Fawlry ... More interested in smoking and playing (gambling) l on his iPhone than providing a basic service
One issue after another ...
Very disappointing
The hotel is very far off the beaten path
Wouldn't recommend the hotel I'm afraid
No kitchen was available after a rather poor breakfast

Partner

4/10

Poor

11 Feb 2016

Jonathan

Not for families- unless a very brief stop

Above comments sum up our stay - family of four (9 and 11 kids)

Family

6/10

Pleasant

11 Dec 2015

Verified traveler

Great hotel. Poor location with out scooter

Enjoyed our stay..location looked great, but location unless you have a scooter was very poor. Taxi wqs expensive

Partner

8/10

Excellent

21 Aug 2015

kim

Nice hotel but far from beaches

Need your own transport ideally as hotel minivan only one way to chaweng beach only and as I found out walking the road can be dangerous.
Was planning on eating evening meals in restaurant but was closed by 6pm and 3pm both times I enquired and suite had kitchen but no cookware, cutlery etc so aesthetics only ...for a four star hotel I was a bit disappointed

8/10

Excellent

10 Jul 2015

Bradley

Solid place to stay!

Pretty far from Chaweng beach but only a short taxi ride, we spent two nights here and the majority of the time by the great pool!

Will definitely stay again if I am back in samui, underrated with great staff

Partner

8/10

Excellent

26 Jun 2015

Richard

Great hotel, average location

Great hotel, only negative is that it is a taxi ride from the beach & majority of restaurants/bars

Family

10/10

Exceptional

11 Nov 2014

Verified traveler

Nice relaxing hotel

Service very good.. Room very clean..i love it!!

6/10

Pleasant

11 Sep 2014

Verified traveler

Nice, clean and cozy hotel to stay in.

The entire staying experience was great, however the only drawbacks is that is a little far from town...at least 15-20mins via transport. If the hotel could provide a return shuttle service, that would be absolutely great but unfortunately they do not.

Overall was nice and great staying there.

8/10

Excellent

10 May 2014

Daniel Sun

Great family trip

This place is more than just value for money but such a perfect place to stay with extremely clean rooms and facilities. It's positioned well and a step away from many tourist attractions and beaches.

Family

6/10

Pleasant

24 Sep 2013

Brandi

Hotel was very nice and the people that worked there made us feel right at home but the location is the worst so far away from everything consteuction all around

8/10

Excellent

09 Sep 2013

David

Not to bad

Let me start this is a pretty good hotel. The staffs were very friendly and made us feel welcome at all times. The rooms were so modern and comfortable.
The cons however are that they hotel is too far from Ko Samui and it is very isolated it says on Hotel.com that it is 2km from Samui but in facts its more like 5km.
The hotel is clearly only starting out and with some more development around it could be better.
The food isn’t stellar either, we ate twice at the hotel and both times the food was cold and the orders didn’t match, and it was clearly microwaved at the last min.
Also the hotel was completely empty, even though management claimed they had full occupancy which was a white lie.
The hotel has potential but more development is needed around it for it to be self-containing. A 7 Eleven within walking distance would go a long way.

10/10

Exceptional

30 Aug 2013

Dennis

Two thumbs up.

What more you can ask for from a budget hotel. Was on a birthday trip to Samui and it was one of the best experience stay at Citin Urbana ! Value for money, friendly service and clean environment! Eg: Calm & patiently listen to you, attentive service, never say \"NO\" & the staff help me to open my room door several of times during my 4D3N stay as I forgotten to take out my room key each time when I went out & (you won't feel any fraustration from the staff.)

Family

8/10

Excellent

28 Aug 2013

Larry

nice clean hotel but in the middle of nowhere

Modern hotel nice and clean hotel but the location is the only problem. Its ok if u rent scooters from the hotel but the hotel offered its own taxi service. Room was cleaned everyday but the pool could do with a clean out. Staff were excellent, really friendly and very helpful and the girl on reception had perfect English. Would recommend if your willin to rent a moped or car to get around the island!

Family

8/10

Excellent

12 Feb 2020

Verified traveler

Muy bien para el precio..nos han dado un upgrade porque no habia una habitacion libre con cama de matrimonio..una suite para nuestra estancia

Leisure Partner

8/10

Excellent

14 Jan 2020

Antti

Wifi on ihan surkea!! Muuten ihan hyvä hotelli

Self

10/10

Exceptional

25 Nov 2019

WIWAT

Ok

Friends_and_family Family

6/10

Pleasant

11 May 2017

Verified traveler

Hotel sympa mais un peu loin de tout

Hotel sympa mais un peu loin de tout, petit studio sympa avec bonne literie

10/10

Exceptional

01 May 2017

toon

toon lim

ใกล้กับถนนหลัก เดินทางสะดวก มีร้านให้เช่ารถมอเตอร์ไซค์อยู่ด้านหน้าที่พักสะดวกมาก เวลาเช่าและคืนรถ

8/10

Excellent

01 Apr 2017

jessica

Schönes Hotel für wenige Tage da nicht am Strand

Das Hotel hat schöne & saubere Zimmer mit bequemen hohen Matratzen und einem sehr schönen Pool.
Es ist relativ nahe am Flughafen aber weder in Strandnähe noch in einer schönen Gegend Samuis.
Das Personal ist sehr freundlich, wobei nicht alle englisch sprechen.
Länger als ein paar Tage sollte man hier nicht schlafen, da der Strand einfach fehlt.

8/10

Excellent

23 Mar 2017

Nena

Tolles Hotel in super Zustand! Lage etwas ab vom Schuss, Service überragend

6/10

Pleasant

21 Mar 2017

Svetlana

более чем средний отель

Написала письмо в отель попросила организовать трансфер - проигнорировали. в отеле есть тараканы. периодически в отеле отсутствует электричество, в дождливую погоду можно застрять даже без вай-фай и возможности зарядить телефон. можно найти варианты поинтереснее. Красивый внутренний двор с бассейном.

2/10

Poor

17 Mar 2017

Verified traveler

Nie wieder in dieses Hotel

Leider ist dieses Hotel nicht weiter zu empfehlen. Das Personal ist unfreundlich und nicht hilfsbereit. An der Rezeption wird kein Englisch verstanden. Unsere Toilette war bereits bei der Ankunft verstopft und auch nach mehrmaligem reklamieren wurde 2 Tage lang nichts unternommen. Die Zimmer sind einigermassen sauber aber in die Jahre gekommen. Die Lage ist nicht ideal, man benötigt für alles ein Taxi oder ein Roller. In der Umgebung sind fast keine Restaurants zu finden. Beim Frühstücksbuffet ist nur der Tost zu empfehlen, die anderen Speisen sehen aus als wären sie schon eine Woche alt. Das Geschirr ist auch nicht sauber gereinigt. Nie wieder in dieses Hotel.

Partner

6/10

Pleasant

19 Jan 2017

Milan

Přijatelná cena

Personál je příjemný a pozitivní, nečekejte mnoho od snídaně, ale stačí na základní nastartování do nového dne. Pokoje jsou lehce vybydlené a dle \"Thajských pravidel\" hůře udržované a nedbá se tady na detaily, takže prasklé umyvadlo, nebo kuchyňská linka, která je sice s vařičem, ale není zde jediný kus nádobí apd. . Pokud se přesto všechno přenesete, máte příjemnou dovolenou v Thajsku ,-)

Family

2/10

Poor

13 Jan 2017

Dos Santos

Hotel très éloigné des rues principales, pas de restaurant aux alentours, pas de restaurant dans l'hôtel!! Imaginez une semaine de pluie.... enfin ! Petit déjeuner très pauvre! Pas de personnel sympa. Ils font le
Minimum des minimums ... très belle piscine par contre... sinon, rien de positif!! Plus jamais ! Sorry

Partner

6/10

Pleasant

08 Jan 2017

Verified traveler

とてもいいホテルなのに残念なクリーニングサービス

バイク移動の私たちには立地の良い場所でした。部屋も綺麗ではあったのですが、ベッドシーツを変えてくれなかったり、バスマットがない、トイレットペーパーの補充がない、などクリーニングのサービスにはちょっと問題がありました。何度もフロントには伝えたものの、直接清掃の人にその都度言わないといけなかったです。

スタッフはとてもフレンドリーで近くにランドリーサービスやバイクが借りれるところもあります。

Partner

8/10

Excellent

07 Jan 2017

Verified traveler

ใกล้ห้างสรรพสินค้า

มาถึงโรงแรม ประมาณบ่ายโมงครึ่ง พนักงานยังไม่ให้เช็คอินทั้งๆที่มีห้องว่าง แตก็เข้าใจในกฎว่าให้เช็คอินบ่าย 2 , พื้นบริเวณโดยรอบสระว่ายน้ำลื่นมาก ควรปรับปรุง , ตอนเช้าลิฟที่ตึกใช้ไม่ได้ต้องเดินลงบันไดหนีไฟ พื้นค่อนข้างลื่นมาก ควรปรับปรุง

Family

4/10

Poor

06 Jan 2017

Verified traveler

Would not recommend

Looked good in the pictures, but a lot of wear and tear. Smells mouldy. The room was not clean, a dead beetle/cockroach in the bathroom, stains in the sink. The furniture also had stains and miscolorations. The waterfall shower didn't work. The tv only had Thai channels and Al Jazeera. There was a kitchenette, but no utensils or plates. A kettle, but no tea or coffee. the wifi only worked certain places. The only lights were in the roof, making the mood in the room unpleasant. Big cupboards, but no shelves and few hangers. Little to do in the area without a car. Only positive thing to say was low price and a very nice receptionist. Would not recommend.

6/10

Pleasant

17 Aug 2016

Verified traveler

Good room but poor maintenance

ข้อดี
- ห้องพักใหญ่

ข้อเสีย
- พนักงานน้อย
- เช็คอินช้า
- ขาดการดูแลรักษา
- สระว่ายน้ำกับฟิตเนสแย่

Family

6/10

Pleasant

29 Mar 2016

Karim

Dålig service, otrevliga personal, jag brukar stanna här varje gång jag är i Samui, men jag tror inte att jag ska välja den i framtiden igen.
Dem städar inte varje dag. Hotellet är långt ifrån allt, därför jag rekommenderar att man ska hyra moped eller bil.
det var skräp överallt omkring poolen, pga av kinesisk tourist grupp som var jätte stökiga, kastar allt överallt, dem har ingen respekt för andra gäster, vaknat varje dag tidigt pga av dem pratar och skriker jätte högt i poolen (mitt rum var vid poolen).... Missnöjd

6/10

Pleasant

24 Feb 2016

Johanna

Rekommenderas inte

Rummet var väldigt fint, men lyhört. Poolen var superbra.
Tyvärr hade dom stängt restaurangen vilket gjorde det omöjligt att få middag på hotellet. Frukostbuffén var dålig. Området var jättetråkigt, trafikerat och svårt att ta sig någonstans utan att åka taxi.

Family

6/10

Pleasant

17 Jan 2016

Meir

מלון בסך הכל בסיידר, אבל לא יותר מזה. ארוחת הבוקר די בנאלית, הבריכה ממוצעת ביותר. המלון די רחוק מהמרכז וכל גיחה מצריכה מונית.

Partner

10/10

Exceptional

26 Dec 2015

Verified traveler

Hôtel super propre et confortable, la piscine est est à l'ombre dommage car elle très jolie. R.a.s tout est comme sur les photos pas de surprise. Le personnel est très accueillant et serviable.

Partner

10/10

Exceptional

07 Aug 2015

Adrien

À recommander

Très bon séjour à Citin Urbana. Un bel hotel, propre, bien équipé et qui sert un très bon petit déjeuner.
L'équipe est agréable et très professionnel.

Family

8/10

Excellent

26 Jul 2015

damian

Ik vind lukt

Airco werk zeer goed ontbijt goed misschien plaats Is niet zo goed maar 200 meter naar beneden zijn scooter te huur dus geen probleem met transport 200 bath voor jonge mensen zeker goede hotel

8/10

Excellent

30 May 2015

Ratjani

รักเธอ citin urbana

โรงแรมสวย ทันสมัย ตกแต่งดีมากคะ ได้พักห้องริมสระ เปิดประตูกระโดดลงสระได้เลยคะ แต่ลูกค้าน้อยมาก คืนนั้น มีคนพัก5ห้อง ยังสงสัยว่าเกิดอะไรขึ้น เสียดายกับบรรยากาศดีๆ ของโรงแรม ถ้าปล่อยแบบนี้ต่อไปคงแย่คะ แนะนำให้เป็นสีโรงแรมให้สดใสเสริมฮวงจุ้ยคะ และป้ายชื่อโรงแรมเล็กมาก ไม่สะดุดตา ขับรถเวียนอยู่4รอบ กว่าจะเจอคะ และควรเพิ่มการตลาด ลดราคา จัดโปรโมชั่น เรียกลูกค้าให้ได้ เพราะรักนะ จึงบอก...

Family

6/10

Pleasant

04 Apr 2015

Rikke

3 stjerner

Vi var stort sett fornøyde, men noen ting kunne vært bedre. Bassenget var ikke helt rent, resepsjonisten hadde høy musikk på natta, hotellet hadde egne priser på taxi som var overpriset og lokalområdet var bort fra \"alt\". Servicen var grei, men kunne absolutt vært bedre! Selve rommet var det beste med oppholdet, god kvalitet :)

Family

8/10

Excellent

07 Feb 2015

Thomas

hyvens!

Bodde 4 dygn på hotellet och har väl bara bra saker att nämna. Trevlig personal ...bra frukost och fina rum. Utsikten kan dock diskuteras. Men allt som allt 4 av 5 stjärnor.

4/10

Poor

03 Feb 2015

Verified traveler

esperienza abbastanza deludente

hotel con scarsa manutenzione e scarsa attenzione alla clientela. teli mare non forniti. angolo cottura presente, ma privo di qualunque tipo di stoviglie (ci sono stati poi consegnati su nostra richiesta 2 piatti , 1 pentolino antiaderente e posate, dicendoci che comunque non ne hanno a disposizione per tutti gli ospiti). la camera era un vero e proprio forno, forse perche' era al quarto piano immediatamente sotto al tetto, ma aria condizionata funzionante. comunque non ci tornerei.

6/10

Pleasant

04 Sep 2014

Familie

Als Flughafenhotel ok aber unnötig?

Für eine Nacht ok. Taxi zum Flughafen ist aber überteuert,
bei dem Preis und der Fahrzeit kann man gleich in einem Strandhotel bleiben.
Zimmer, Pool und Hotel sonst ok.

10/10

Exceptional

30 Jun 2014

Vidar

Flott hotell

Dette var vårt andre besøk på dette hotellet, og servicen har blitt enda bedre. Hotellet ligger langt fra strendene, men like ved BigC kjøpesenter, slik at man får shoppet litt.

Family